Direct Transfer; Enhanced Call Forward; Advanced Call Conference - Avaya 9600 Series Installing And Administering

Phone administration
You can configure Avaya Aura
that the monitoring phone overrides the call redirection active on the monitored phone. If the call
redirection override is set, the monitored phone rings for 30 seconds. If no one answers the call,
the call is automatically sent to the redirection number.

Direct Transfer

The Direct Transfer feature provides the facility to transfer an active call to the monitored station.
When a call is answered at a monitoring phone, the user can begin the process of transferring the
call to the monitored station by pressing the line corresponding to the Team button. The monitoring
phone puts the existing call on hold and places a call to the monitored station. A speech path is
established, and the monitoring station and monitored station can interact.
To complete the transfer between the original call and the monitored phone, the user at the
monitoring station can disconnect the call by going on-hook or pressing the Complete softkey.
Direct Transfer is applicable only to the Team Button feature, and you need not configure the
Direct Transfer feature on Avaya Aura

Enhanced Call Forward

The Enhanced Call Forward (ECF) feature provides flexibility to forward incoming calls to different
destinations, based on the following different conditions:
• Caller type: Whether the call is coming from internal number or an external number.
• Phone status: Based on the phone status a user can choose to forward the calls in the
following scenarios:
- All incoming calls.
- When the phone is busy.
- When there is no answer on the phone.
You can set the ECF feature button for the phone to display on the Feature Screen, Quick Touch
Panel, SBM24, BM12, Favorite Feature on the Phone Screen, or the Home Screen. Use the ECF
feature button to access and enable or disable ECF.

Advanced call conference

In collaboration with the Avaya Aura
release 6.5 or later provides advanced call conference features to the end user.Avaya Aura
Conferencing 7.0 is the minimum requirement to support advanced call conference. See the
January 2020 Installing and Administering Avaya 9601/9608/9611G/9621G/9641G/9641GS IP
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Communication Manager and Avaya Aura
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System Manager.
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Conferencing server and Communication Manager, SIP
Deskphones SIP
Comments on this document? infodev@avaya.com
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Session Manager so
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