Chapter 14: Call History; Viewing The Call History - Avaya 9621G Instruction Manual

Chapter 14: Call History

The History screen provides a list of recent calls, with information about call types, such as missed,
answered, or outgoing. The information also provides the caller name and caller number, call time,
and call duration. The call log can store up to 21 digits. You can also make a call from the call log.
Note:
The phone displays the caller number only if available.
Call History also shows bridged calls. If you are a member of a call pickup group, the deskphone
shows calls that you picked up for another person or calls that you missed and answered by
someone with a Forwarding icon. Using this feature, you can review details of types of call pickup.
When you have one or more missed calls, the History button lights up and the top line displays
Missed Calls icon and the number of missed calls.
If your administrator configured the Busy Station Call Log feature, the deskphone saves all incoming
calls that get a busy treatment in the call log. An incoming call gets a busy treatment when:
• All your call appearances are busy and you get an incoming call.
• Your LNCC feature is active and you get an incoming call while you are already on an active
call.
• The Restrict Last Appearance parameter is set to yes and you get an incoming call when all
but one of your call appearances are busy. The Restrict Last Appearance parameter, if set to
Yes, sets the last available call appearance to originating calls only. This setting enables
transfer of any of the active calls to another call appearance. If this parameter is set to No, then
all call appearances might be occupied for incoming calls and you cannot transfer any of the
active calls.
The deskphone displays these calls as Missed calls in the call log. The deskphone also lights up the
History LED and shows the missed calls on the top line.

Viewing the call history

Procedure
1. Press Recents.
You can go to the top of the list by pressing Recents again.
2. If you want to see a different list, such as, missed calls or outgoing calls, tap the
corresponding icon located at the upper right part of the screen.
October 2019 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP
Comments on this document? infodev@avaya.com
84