Vidicode 1390 Manual page 87

15 Possible Problems & Frequently Asked
Questions
This chapter lists a number of possible problems and their solutions. The
questions most frequently asked are also discussed.
15.1 Possible Problems
The Call Recorder does not start recording when I pick up the handset
Possible causes are:
1. The source of signal (telephone, handset, microphone or line) has been
incorrectly set
2. The connections are not correct, or might be loose.
3. The signal settings of the switching on level have not been correctly
programmed.
During a conversation the recording is regularly broken off, leading to
several recordings of one conversation
This problem is usually caused by an incorrect setting of the "Switching-off"
signal level. In this case it has been set too high and should be reduced. Use
the signal-level meter settings in the menu to correct this. Sometimes this
problem occurs when there is a silence in the conversation, for instance if you
have put somebody on hold, or have been put on hold yourself.
After a conversation the recording takes too long to stop, so that I have
several conversations within one recording, as I made several calls
close together
This is the opposite of the situation discussed above. It can normally be
solved by slightly increasing the setting of the "silence" level in the recorder
settings menu. The minimum time the Call Recorder needs to stop is 10
Call Recorder Manual ©-2001 Vidicode Datacommunicatie BV
87