Consulting And Blind Transfer Business - Planet VGW 10 Series User Manual

5.1.2 Consulting and blind transfer business

VGW makes enabling consult transfer and blind transfer business as default. The following
PIC will show a business instance that A and C connect to the same VGW.
5.1.2.1 Consulting transfer business
VGW's consulting transfer service steps are as follows:
1) B dials to A, and then A is off hook, so a session is established between A and B.
2) A's hook flashes, and now A can hear a dial tone, B is on call waiting. A continues to dial
to C, so a session is established between A and C.
3) When A is on hook, a session is established between B and C.
4-/8-Port SIP Internet Telephony Gateway
Agree with B phone access
Asked whether B can take
the call
Receptionist A
Figure 5-1-3 Multi-party conferencing
Page 41
VGW-x10 Series
Staff C
IP Network
Consultant B