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Using Avaya J169 and J179 SIP IP ® Phones in Avaya Aura Release 4.1.8 Issue 1 April 2025...
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Avaya can be a criminal, as well as a civil offense or offered within them. Avaya does not guarantee that these links will under the applicable law.
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(or such successor site equipment according to the instruction manual. as designated by Avaya), scroll to the bottom of the page, and select Contact Avaya Support. Note Using a cell, mobile, or GSM phone, or a two-way radio in close proximity to an Avaya IP telephone might cause interference.
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® The Bluetooth word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Avaya • Increase the separation between the equipment and receiver. LLC is under license. • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
.................. 41 Answering a call when on another call ........................... 41 Call Pickup ............... 42 Answering a call for a Call Pickup group member ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
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.......... 63 Setting Enterprise directory as the contacts search source ................ 63 Configuring the contacts search mode .................. 64 Searching Enterprise contacts ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
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Speed dialing to a monitored extension ................ 89 Transferring a call to a monitored phone ................ 90 Monitoring other extensions at a glance ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
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.................. 96 Reviewing your Calendar event .................. 97 Avaya Spaces Calendar integration ...... 98 Joining an Avaya Spaces meeting through a direct dial-in phone number ........ 99 Preventing duplicate audio streams on Avaya Spaces application Chapter 15: Advanced features................... 100 ..................... 100 Accessing the Features screen ....................... 100...
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Enabling and disabling the Call on off-hook feature ..................... 132 Displaying сall timers .................... 132 Setting key repeat delay ..................... 133 Setting redial options ................... 133 Assigning speed dial entries ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
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Setting the backlight timer .................... 157 Setting the time format .................... 158 Setting the date format .................... 158 Viewing the time zone .................... 159 Setting the GMT offset ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
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............ 170 Finding documents on the Avaya Support website ................. 170 Avaya Documentation Center navigation .................... 172 Viewing Avaya Mentor videos .......................... 172 Support ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
Chapter 1: Introduction Purpose This document describes the features of the Avaya J169/J179 IP Phone and also provides instructions on how to use this phone. This document is for end users. Change history Issue Date Summary of changes Release 4.1.2 October 2023 Feature Pack 4.1.2 release.
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• Using a Guest Login • Locking your phone • Handling an incoming call when the phone is locked • Enabling phone auto-lock ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
For more information about Avaya J100 Expansion Module, see Using Avaya J100 Expansion Module for SIP in https://support.avaya.com/. Avaya J169 IP Phone has a grayscale display, and Avaya J179 IP Phone has a color display. Physical specifications • Eight buttons with red and green dual LEDs •...
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Connection jacks for J169/179 IP Phone on page 18 Optional components on page 20 Understanding Avaya J179 IP Phone (video) Configuring the Avaya J100 Expansion Module (video) ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
Avaya J169/J179 IP Phone overview Physical layout of a J169/179 IP Phone ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
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• (-): To decrease the volume. Mute button Used to mute or unmute the outgoing audio. Handset Used to receive or make calls. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
Avaya J169/J179 IP Phone overview on page 14 Connection jacks for J169/179 IP Phone The following image illustrates the connection jacks that are present on the back panel of Avaya J169/J179 IP Phone. The image schematically describes which device to connect to which jack.
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Connection jacks for J169/179 IP Phone ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
• Avaya J100 Wireless Module (Wi-Fi Module). • Handset adapter. Note: Avaya does not supply the handset adapter. Related links Avaya J169/J179 IP Phone overview on page 14 ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
Enter provisioning details screen. 2. On the Enter provisioning details screen, press one of the following: • Config: To enter the provisioning server address. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
The phone backsplash screen displays Avaya text. Single sign-on login With the Single sign-on (SSO) feature, you can log in to your Avaya J169/J179 IP Phone with corporate login credentials. Your phone administrator configures the SSO feature for your extension. You can log in to your phone using a QR code or a URL. The QR code and the URL ®...
• If you are using your computer, press Link. Enter the URL in your computer browser and follow the prompts. The screen displays the SSO login page of your organization. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
7. On the SSO login screen, enter your corporate username and password. The phone screen displays the successful authentication message. 8. Follow the screen prompts. You are logged in to your phone. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
2. Enter your extension and password. 3. Press one of the following to set the duration in hours: • Right arrow key: To increase the value. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
About this task You can set a PIN from the phone menu to unlock your phone. The PIN must consist of digits. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
Unlock the phone using a PIN or a password. Depending on the configuration, the phone displays the field for entering a PIN or a password. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
Ensure that the network administrator gives you access to perform this task. Procedure 1. Press Main Menu. 2. Scroll to Settings and press Select. 3. Scroll to Network and press Select. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
6. To restart the phone, press OK. 7. If the security is WEP or WPA/WPA2 PSK, in Password, enter the password for the Wi-Fi network. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
The Network configuration shows the following two options: • Auto: To automatically connect to a network. • Manual: To manually connect to a network. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
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• If the connected network is not the same as the pre-configured network that your administrator has set up, the phone prompts you for permission to restart before connecting to the pre-configured network. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
With two or more pages of soft keys, the OK key is active only when the phone screen displays the first page of soft keys. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
• In full-width lists, the user interface selects the corresponding line or the object. • In half-width lists, the interface selects the list item adjacent to the key. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
The following table lists the Main menu icons used in Avaya J169/J179 IP Phones: Note: The icons of Avaya J169 IP Phone and Avaya J179 IP Phone look similar but Avaya J169 IP Phone has grayscale icons and Avaya J179 IP Phone has color icons.
The following table lists the icons used in Avaya J169/J179 IP Phones: Note: The icons of Avaya J169/J179 IP Phones look similar but the Avaya J169 IP Phone has grayscaled icons and the Avaya J179 IP Phone has colored icons.
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Indicates that you missed a call. The number in the icon indicates the number of missed calls. In the example icon, the agent missed 9 calls. Table continues… ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
Caller ID validation failed Unknown caller ID validation. Presence icons Presence icons for Avaya J169 IP Phone and Avaya J179 IP Phone look similar, but Avaya J169 IP Phone has grayscale icons and Avaya J179 IP Phone has color icons. Icon...
Multiple Level Precedence and Preemption icons The following table lists the icons used in Avaya J169/J179 IP Phone. Note that the icons of Avaya J169 IP Phoneand Avaya J179 IP Phone look similar but Avaya J169 IP Phone has grayscale icons and Avaya J179 IP Phone has color icons.
Wi-Fi icons Wi-Fi icons The following table lists the Wi-Fi icons used in the Avaya J179 IP Phone: Note: Avaya J169 IP Phone does not support the Wi-Fi feature. Icon Description Non-secure Wi-Fi network is detected. Secure Wi-Fi network is detected.
43 Disabling incoming call popup on page 44 Ignoring a call on page 45 Declining a call on page 45 ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
With the Call Pickup feature, you can answer an incoming call on behalf of a pickup group member. The administrator must add you to a Call Pickup group extension so that you can redirect ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
® Avaya J100 Series IP Phones support the following three ways of Call Pickup in Avaya Aura Communication Manager. Ensure that your administrator configures the call pickup feature for your extension.
1. Press Recents. 2. Scroll to the required missed call. 3. Press Details. You can view the details of the missed call. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
• Disable: To disable the incoming call popup. • Default: To use the administrator configured setting. 3. Press Save soft key. Related links Incoming calls on page 40 ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
The call is declined. Depending on your Call decline policy, the caller receives one of the following alert: • An audio message alert • A busy tone alert ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
To initiate a call quickly, you can press the # key to indicate the end of the dial, and the phone places the call. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
The phone dials the most recently dialed number. 2. (Optional) To see the list of dialed numbers: a. Scroll to the number you want to redial. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
6. Press Call soft key. Making a call by using speed dial Before you begin Ensure you have speed dial numbers assigned to your contacts. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
For example, press 76484 to search for someone whose name is Smith. 4. Press Search again. The phone displays the contact saved in the corporate database. 5. Press Call. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
6. (Optional) To cancel the priority call, press the Cancel soft key. Related links Selecting a destination number using feature target on page 106 ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
Ensure that the Dial plan is configured on the Local Session Controller or Enterprise Session Controller with the Feature Access Code (FAC). ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
Use this procedure to dial an extension with the format username@host.The host name includes one of the following: • IPv4 address • Fully qualified domain name ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
Before you begin Ensure that your administrator enables the feature. Procedure 1. Press the Main menu and scroll to Features. 2. Press Select. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
You can make an emergency call from the following screens: • Login screen • Phone screen ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
In the IP Office environment, the Emerg soft key is unavailable. You must dial the emergency number by using the dial pad. For more information on IP Office, see IP Office documents in https://support.avaya.com/. Making an emergency call Before you begin Ensure that the Emerg soft key is assigned by your administrator.
When the phone dials the off-hook alert destination extension, the call can be picked up and you will have a two-way talk path with the monitoring party. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
(,), plus (+), and dot (.). 6. Press Save. Related links Adding a contact to the local group on page 68 Using Contacts (video) ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
6. Use the dial pad to enter the name, and press Search. 7. (Optional) To add the contact to the local Contacts list, press +Contact. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
You can combine any found LDAP contact with an existing local contact with the help of the Combine soft key. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
• Scroll to Contacts and press Select. 3. If you are searching from a LDAP Directory, scroll to LDAP Directory, and press Select. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
Enterprise directory ® With the Enterprise directory, you can perform an enterprise search for contacts from Avaya Aura Device Services (AADS). When the phone administrator configures AADS as a contact source on your phone, the name of the search source changes from System contacts to Enterprise directory.
1. Press Main Menu. 2. Scroll to Settings and press Select. 3. Scroll to Applications and press Select. 4. Scroll to Contacts and press Select. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
6. To add frequently used Enterprise contacts to your local Contacts, press +Contact. 7. To combine any found Enterprise contact with an existing local contact, press Combine. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
• When you add contacts from the Enterprise directory, you cannot edit the detail fields using the Avaya Workplace Client. You can still make the changes using the J100 phones, but these changes reflect on other J100 phones, not on the Avaya Workplace Client in the MDA setup.
Use this procedure to merge the phone number of the current contact with the existing local contact. Before you begin Ensure the Contacts list is not empty. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
Creating a local Сontacts group Procedure 1. Press Contacts. 2. (Optional) To navigate through Main menu, do the following: a. Scroll to Applications and press Select. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
Ensure that you have at least one user added to your Contacts list group. Procedure 1. Press Contacts. 2. (Optional) To navigate through Main menu, do the following: a. Scroll to Applications and press Select. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
5. Scroll down to the ringtone that you want to assign, and press Select. 6. (Optional) To play the ringtone, press Play. 7. Press Save. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
You can change your phone presence status manually. The phone displays your Presence status on the top line of the phone screen. Before you begin Ensure that your administrator enables the feature. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
2. Scroll to Settings and press Select. 3. Scroll to Applications and press Select. 4. Scroll to Presence integration and press Select. 5. Scroll to System DND link. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
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• Two-way link: Activate the Send all call feature when you enable Do Not Disturb and vice versa. 7. Press Save. Related links Activating and deactivating Do not disturb on page 73 ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
2. Use the Down Arrow key to go to the Do not disturb screen. 3. Select Do not disturb to activate or deactivate the feature. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
Ensure that your administrator enables the feature and the required call forwarding options. Ensure that feature target selection is also enabled. Procedure 1. Press Main menu. 2. Scroll to Features and press Select. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
Before you begin Ensure that your administrator enables the feature. Procedure 1. Press Main menu. 2. Scroll to Features, and press Select. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
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You can use the following procedure to turn off the already set rules. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
5. Press Save. Call forwarding to your cell phone using EC500 About this task Use this procedure to forward calls from your Avaya deskphone to your personal phone. Before you begin • Ensure that your administrator enables the feature. • Ensure that the system administrator sets your personal phone number as your destination number.
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3. Scroll to Extend Call and press Select. 4. Press OK. You will receive a call on your cell phone to answer the extended call. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
For missed calls, the phone additionally displays the missed call reason that the call server provides. If you have Offline call log enabled on your phone, the phone loses the call forwarding ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
Coverage No answer Avaya J100 Series IP Phones encrypt the content of the call log file from the software version 4.0.3 and later. If you need to downgrade the phone software to a version earlier than 4.0.3, the phone cannot retain the call log details.
The delete option is available when there is at least one call log entry. Procedure 1. Press Recents. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
4. Select one of the following when the phone prompts for confirmation: • Delete: To delete all entries. • Cancel: To cancel and return to the previous menu. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
3. To see a list of held calls, press the Held Call soft key. 4. Select the call on hold that you want to add to the conference. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
2. Press More > Drop when the conference is active. Result The participant who was added last gets disconnected from the conference. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
No Hold Conference button, the call is placed to the pre-configured number when the participant answers the call joins the no hold conference. If the participants do not answer the call within the configured time-out duration Avaya J100 Series IP Phones will display the appropriate message on the phone screen.
Selecting a destination number using feature target on page 106 Handling calls and conferences using Multiple Device Access on page 123 Multiple Device Access on page 122 ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
For more information to set the overriding permission on Avaya Aura Session Manager, see ® Administering Avaya Aura System Manager. The following table shows icons of the Team Button feature icons for Avaya J169/J179 IP Phone and Avaya J100 Expansion Module: Icon Description The monitored extension is idle.
Related links Team Button on page 87 Viewing the status of monitored stations Procedure 1. Press the Main menu and scroll to Features. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
3. Scroll to choose the monitored phone to which you want to transfer the active call and press Select. The system puts the active call on hold and rings the monitored phone. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
Related links Team Button on page 87 Team Button icons and LED status The following table displays the Team Button icons and LED indication for Avaya J169/J179 IP Phone, and Avaya J100 Expansion Module. State Phone icons for the Red LED for the line...
The following table displays the Busy Indicator icons and LED indication for Avaya J169/J179 IP Phone, Avaya J100 Expansion Module, and JBM24 Button Module. The icons of Avaya J169 IP Phone and Avaya J179 IP Phone look similar, but Avaya J169 IP Phone has grayscaled icons and Avaya J179 IP Phone has color icons.
3. Do one of the following: • Scroll to the required Busy Indicator line and press Call. • Press the required Busy Indicator line key. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
Use this procedure to transfer an active call to a monitored user by talking to this user first. Procedure 1. During an active call, press Transfer. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
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4. To end your consultative call and to transfer the held call, press Complete. Related links Call Transfer to a monitored user on page 93 ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
• Ensure that your administrator enables the feature. • Get the following details from your administrator: - Username - Password - Domain name Procedure 1. Press Main Menu. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
Exchange is configured on your phone. Procedure 1. Press Main Menu. 2. Scroll to Applications and press Select. 3. Scroll to Calendar and press Select. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
For more information about Avaya Spaces, see Using Avaya Spaces guide. With the Avaya Spaces Calendar integration feature, you can press the Call soft key on the calendar appointment of your phone and join a meeting hosted on Avaya Spaces. The phone dials into the meeting phone number and enters the Space ID and Space password automatically without any further user input.
About this task You can use a direct dial-in phone number to connect to the Avaya Spaces audio-only meeting. If you choose to join the meeting through the direct number, enable the Prompt direct number feature. The phone displays the direct numbers from the meeting invitation. Choose the direct number of your country.
For a smooth audio experience, prevent duplicate audio streams. You can establish an audio session to Avaya Spaces using Avaya J100 Series IP Phones and use the Avaya Spaces application on your computer to view the presentation. To prevent duplicate audio session on your Avaya Spaces application, use this procedure.
• Adding the selected user to an active call to set up a conference call To configure any of these shortcut actions, contact your system administrator. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
If you need to include the other agent in your conversation with the caller, you can add an Autodial user or a contact to an active call to set up a conference call. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
2. Press Select. 3. Scroll to Automatic Callback and press Select. When you end the callback call, the phone deactivates the feature automatically. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
Ensure that administrator enables the feature target selection. Procedure 1. From the Phone screen, access the Features screen. 2. Select CPN Unblock. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
When you receive a call from a bridged line, the Phone screen displays the bridge owner’s identity. If you receive more than one bridged call, the Phone screen highlights the recent bridged call. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
When you activate Exclusion during a call, all parties except you, the calling and the called party are dropped from the call. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
114 Blocking your extension from displaying during calls on page 103 Displaying your extension on outgoing calls on page 103 ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
The phone does not revert to the previously set volume after the user unlocks the phone. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
® different extension. The administrator must activate Call Park for your extension on Avaya Aura Communication Manager. To retrieve the call, the administrator must activate Call Unpark on other extensions.
4. To stop recording, disconnect the call. Call Transfer With the Call Transfer feature, you can transfer your call to another destination number. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
Use this procedure to transfer an active call without connecting a call with the transfer recipient. Before you begin Ensure that your administrator enables the feature. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
IP Phones of the other crisis alert watchers. • Every user mode: Each crisis alert watcher acknowledges the crisis for the alert to stop at their respective IP Phone. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
Crisis user room The emergency call origination room. Crisis user floor The emergency call origination floor. Crisis user building The emergency call origination building. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
A hunt group is a group of users who handle the similar types of calls. A user can be a part of multiple hunt groups. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
1. Press the Main menu and scroll to Features. 2. Press Select. 3. Scroll to Whisper page and press Select. You can see the Select a destination dialogue box. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
• On a calling phone: For an outgoing intercom call, the green LED button on the feature line is ON until the call ends. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
During the call, the feature line LED is green on the calling and the called phones until the call ends. If there is a missed intercom call, the phone illuminates the Recents button. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
With the Send-NN feature, you can override the original caller ID of your phone with a caller ID configured for Send-NN calls. The administrator must configure Send-NN on your phone. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
You can activate the Send-NN permanent mode to override the original caller ID of your phone with a caller ID configured for all Send-NN calls. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
• Next Call: You can activate the feature in Listen-only mode for the next call. You can switch from Listen-Only mode to Talk mode if your administrator configures it. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
• Talk: In the Talk mode, you can talk to the agent and the caller. Use the Computer Telephony Integration (CTI) client to remotely activate or deactivate the Service ® Observe feature. For information on using the CTI client, see Avaya Aura Application Enablement Services documentation.
• Missed call reason icon with the reason Limit incoming calls. • Missed call icon with the reason Second call off. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
Related links Handling calls and conferences using Multiple Device Access on page 123 Adding a participant to no hold conference on page 86 ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
A multicast page is ignored if the agent is on an active call and has the Do Not Disturb status, or making an emergency call. Related links Customizing phone keys on page 136 ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
Additionally, you can use the Brightness settings screen to activate or deactivate the feature. Avaya J179 IP Phone supports the Night mode feature. If you connect Avaya J100 Expansion Module to the phone, the night mode feature does not affect the expansion module screen brightness.
Your system administrator does the phone configuration, and you cannot change the mapping or labels of pre-configured keys. Contact your system administrator if you need to replace, move, or relabel the pre-configured keys. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
- To monitor hop-by-hop QoS markings for voice and video traffic. Shared control With the Shared Control feature, you can operate phones from the Avaya Workplace Client and use high-quality audio of the phone. All the Avaya J100 Series IP Phones models support the Shared control feature. ®...
Accepting and declining the Shared Control prompt About this task When you start a Shared Control connection to the phone from the Avaya Workplace soft client, a confirmation dialogue appears and enables you to accept or decline the shared control session.
You can use the Voicemail feature on your phone with a voice messaging service such as Avaya Messaging. Your system administrator enables the Voicemail feature and configures your voicemail number and password. The beacon LED on your phone lights when you receive a voicemail.
1. To log in to your voicemail, press the Message button. 2. Follow the voice prompts to playback your voice messages. WML browser Wireless Markup Language (WML) is an XML-based markup language used by Avaya J100 Series IP Phones. The WML browser feature enables you to view WML web pages.
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Up and Down navigation arrows to scroll the Home page up or down. f. Left and Right navigation arrows to navigate the history. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
Before you begin Ensure that your administrator provides access to the Call on off-hook feature. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
Before you begin Ensure your administrator activates the key repeat delay settings. Procedure 1. Press Main Menu. 2. Scroll to Settings and press Select. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
® This feature is only available in the Avaya Aura environment. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
Use this procedure to receive a notification alert when your phone is on mute and you try to talk on a call. Before you begin Ensure that your administrator enables the feature. Contact your administrator for details. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
4. Scroll to Alerting on calls, and press Select. 5. Scroll to Beacon LED. 6. Press Toggle to enable or disable visual alerting. 7. Press Save. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
• To add an application, press App. You can use the Navigation keys to scroll to the required functionality and press Select. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
5. Scroll to Restore and press Select. 6. In the confirmation window, press Restore. Related links Customization modes on page 136 Customizing phone keys on page 136 ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
About this task Enable the Prompt direct number feature if you want the phone to always prompt you to select an Avaya Spaces direct number when you place a call to join a meeting on Avaya Spaces. Before you begin Ensure that your administrator enables the Avaya Spaces feature.
• Toggle: To enable or disable call history. • Right Arrow key: To turn on call history. • Left Arrow key: To turn off call history. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
Toggle. 7. Press Save. Result After successful authentication, your phone synchronizes the calendar and contacts with your ® Microsoft Exchange account. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
4. Scroll to Contacts and press Select. 5. Scroll to Enable exchange contacts and press one of the following: • Toggle: To enable or disable Exchange contacts. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
Enabling and disabling Exchange calendar Procedure 1. Press Main Menu. 2. Scroll to Settings and press Select. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
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5. Scroll to Reminder Tone and press one of the following: • Toggle: To enable or disable the reminder tone. • Right Arrow key: To enable the reminder tone. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
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1. Press Main Menu. 2. Scroll to Settings and press Select. 3. Scroll to Applications and press Select. 4. Scroll to Calendar and press Select. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
About this task You can use Bluetooth enabled devices with your phone. Note: Avaya J169 IP Phone does not support the Bluetooth feature. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
7. To unpair a paired headset, under Paired devices, press Forget. Related links Pairing a Bluetooth Headset to the J179 Phone (video) ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
5. Press Toggle to select one of the following options: • Disabled: You can disable the signaling from the phone to the headset. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
• Amplified: Magnifies the normal audio level. The option must be used with caution because long term extended use of the highest volume settings can cause ear damage. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
SC 630/660 (CAVA-31) ™ ™ • VXI: CC Pro 4010V DC, CC Pro 4021V DC (OmniCord-V) Profile 5 Jabra: GN2000 (GN1216) Table continues… ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
149 Long-term acoustic exposure protection Avaya J100 Series IP Phones have the long-term acoustic exposure protection to prevent the users from getting acoustic shocks. This feature reduces the loud volume of the conversations on the phone call to permissible acoustic limits. The user can set the permissible acoustic limit to dynamic or predefined static values.
5. Scroll to one of the following options: • Primary • Team Key • Bridged CA • Call Pickup 6. Press Select. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
Light. The font color is white if you set the display mode to Dark. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
Use this procedure to set the background image for the primary display of the phone. Also, you can have the same background image as the primary display for the Avaya J100 Expansion Module (JEM24) module, if your administrator makes the required settings. The JEM24 display reflects any changes made to the primary display background.
5. To change the screen saver time, scroll down to Timer (min) and enter time in minutes. You can enter any value from 0 to 999. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
You can set the screen saver image or screen saver slide show images for the primary display of the phone. Also, you can have the same screen saver image as the primary display for the Avaya J100 Expansion Module (JEM24) module, if your administrator makes the required settings. The JEM24 display reflects any changes made to the primary display screen saver.
Use this procedure to set a pre-defined screen saver image or screen saver slide show images for the Avaya J100 Expansion Module (JEM24) display of the phone. You can set a screen saver image, if your administrator enables the feature. To set a custom image, contact your system administrator.
4. Use the Down Arrow key to go to the Time format screen. 5. Press Toggle to select one of the following options: • Time format 24 Hour • Time format 12 Hour ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
3. Scroll to Display and press Select. 4. Scroll to Time zone and press Select. The phone displays the following details: • My time ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
• Right arrow key: To increase the font size. • Left arrow key: To decrease the font size. 7. (Optional) To restore the default font size, press Default. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
• Default: Each call appearance or feature occupies the entire width of a line. 6. Press Save. Related links Changing your display layout (video) ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
The Automatic update screen shows the following: • Automatic update policy: Displays the frequency of the phone update set by your administrator. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
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• Last update: Displays the date and time of the last update of the phone. • Next update: Displays the date and time of the next update of the phone. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
Check the soft keys at the bottom of the display to determine the actions you can take during failover. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
3. Scroll to Audio parameters and press Select. 4. Press the Record soft key. 5. To stop the recording, press the Stop soft key. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
Viewing the device type About this task View your device type when your system administrator asks you to provide your device type information. The device type can be Avaya SIP or Open SIP. Procedure 1. Press Main Menu. 2. Scroll to Network information and press Select.
4. Scroll to Server type. Checking the status of the Avaya Spaces application About this task To check the connectivity status between your phone and the Avaya Spaces application. Procedure 1. Press the Main menu. 2. Scroll to Network information and press Select.
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The phone displays the Regulatory image. Use the Up Arrow and Down Arrow keys of the Navigation cluster to scroll through the pages of the image. 5. To go back, press the OK button. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
Avaya Aura configure, and ® Session Manager. verify Avaya Aura Session Manager on ® Avaya Aura System Platform. Table continues… ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
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Session Manager Aura Session Manager, resolving alarms, troubleshoot Avaya ® replacing hardware, alarm codes, and Aura Session event ID descriptions. Manager. Table continues… ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
While navigating through the Documentation Center, you can click the Avaya Documentation Center logo at the top of the screen to return to the home page anytime. On the Avaya Documentation Center, you can do the following: • Click Avaya Links in the top menu bar to access other Avaya websites, including the Avaya Support website.
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- Enable Email notifications to receive email alerts. - Unwatch the selected content or all topics. • Send feedback for a topic. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
Avaya Mentor videos provide technical content on how to install, configure, and troubleshoot Avaya products. About this task Videos are available on the Avaya Support website, listed under the video document type, and on the Avaya-run channel on YouTube. • To find videos on the Avaya Support website, go to https://support.avaya.com/...
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..........92 configuring calendar ............. overview ............... guest login ..............transferring a call ............SSO guest login ............24 button clicks ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
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Contacts group ......Main Menu ..............49 assign a ringtone to a contact ........69 calling a number combine your contacts ..........66 using Autodial ............... ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
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..............editing a rule ..............dial-in number ..............enterprise dialing mode directory ................65 automatic dialing ............131 Enterprise manual dialing ............directory ..............62, ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
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Setting up Automatic Callback ........102 intercom finding content on documentation center ......170 automatic intercom ..........115–117 dial intercom ............115–117 Intercom group ..............53 getting started login ................® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
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..............sending a multicast page ..........124 configuration ............... multiple device access manual lock ..............handling calls ..............123 unlock ................handling conference ........... ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
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..............157 recording a call ..............time zone ............158, recording audio parameters information ......visual alerting ..............135 redial a number ..............47 ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
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........... 158, settings ............... 158, tracing calls ................128 transient mode ................unlockPIN password ..............update phone ................161 phone login ..............® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
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