Avaya Aura J169 Instructions Manual
Avaya Aura J169 Instructions Manual

Avaya Aura J169 Instructions Manual

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Using Avaya J169 and J179 SIP IP
®
Phones in Avaya Aura
Release 4.1.8
Issue 1
April 2025

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Summary of Contents for Avaya Aura J169

  • Page 1 Using Avaya J169 and J179 SIP IP ® Phones in Avaya Aura Release 4.1.8 Issue 1 April 2025...
  • Page 2 Avaya can be a criminal, as well as a civil offense or offered within them. Avaya does not guarantee that these links will under the applicable law.
  • Page 3 (or such successor site equipment according to the instruction manual. as designated by Avaya), scroll to the bottom of the page, and select Contact Avaya Support. Note Using a cell, mobile, or GSM phone, or a two-way radio in close proximity to an Avaya IP telephone might cause interference.
  • Page 4 ® The Bluetooth word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Avaya • Increase the separation between the equipment and receiver. LLC is under license. • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
  • Page 5: Table Of Contents

    .................. 41 Answering a call when on another call ...........................  41 Call Pickup ............... 42 Answering a call for a Call Pickup group member ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 6 .......... 63 Setting Enterprise directory as the contacts search source ................ 63 Configuring the contacts search mode .................. 64 Searching Enterprise contacts ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 7 Speed dialing to a monitored extension ................ 89 Transferring a call to a monitored phone ................ 90 Monitoring other extensions at a glance ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 8 .................. 96 Reviewing your Calendar event .................. 97 Avaya Spaces Calendar integration ...... 98 Joining an Avaya Spaces meeting through a direct dial-in phone number ........ 99 Preventing duplicate audio streams on Avaya Spaces application Chapter 15: Advanced features...................  100 ..................... 100 Accessing the Features screen ....................... 100...
  • Page 9 Enabling and disabling the Call on off-hook feature .....................  132 Displaying сall timers .................... 132 Setting key repeat delay .....................  133 Setting redial options ................... 133 Assigning speed dial entries ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 10 Setting the backlight timer .................... 157 Setting the time format .................... 158 Setting the date format .................... 158 Viewing the time zone .................... 159 Setting the GMT offset ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 11 ............ 170 Finding documents on the Avaya Support website .................  170 Avaya Documentation Center navigation .................... 172 Viewing Avaya Mentor videos .......................... 172 Support ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 12: Chapter 1: Introduction

    Chapter 1: Introduction Purpose This document describes the features of the Avaya J169/J179 IP Phone and also provides instructions on how to use this phone. This document is for end users. Change history Issue Date Summary of changes Release 4.1.2 October 2023 Feature Pack 4.1.2 release.
  • Page 13 • Using a Guest Login • Locking your phone • Handling an incoming call when the phone is locked • Enabling phone auto-lock ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 14: Chapter 2: Avaya J169/J179 Ip Phone Overview

    For more information about Avaya J100 Expansion Module, see Using Avaya J100 Expansion Module for SIP in https://support.avaya.com/. Avaya J169 IP Phone has a grayscale display, and Avaya J179 IP Phone has a color display. Physical specifications • Eight buttons with red and green dual LEDs •...
  • Page 15 Connection jacks for J169/179 IP Phone on page 18 Optional components on page 20 Understanding Avaya J179 IP Phone (video) Configuring the Avaya J100 Expansion Module (video) ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 16: Physical Layout Of A J169/179 Ip Phone

    Avaya J169/J179 IP Phone overview Physical layout of a J169/179 IP Phone ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 17 • (-): To decrease the volume. Mute button Used to mute or unmute the outgoing audio. Handset Used to receive or make calls. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 18: Connection Jacks For J169/179 Ip Phone

    Avaya J169/J179 IP Phone overview on page 14 Connection jacks for J169/179 IP Phone The following image illustrates the connection jacks that are present on the back panel of Avaya J169/J179 IP Phone. The image schematically describes which device to connect to which jack.
  • Page 19 Connection jacks for J169/179 IP Phone ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 20: Optional Components

    • Avaya J100 Wireless Module (Wi-Fi Module). • Handset adapter. Note: Avaya does not supply the handset adapter. Related links Avaya J169/J179 IP Phone overview on page 14 ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 21: Chapter 3: Getting Started

    Enter provisioning details screen. 2. On the Enter provisioning details screen, press one of the following: • Config: To enter the provisioning server address. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 22: Identifying The Device Type During Phone Boot-Up

    The phone backsplash screen displays Avaya text. Single sign-on login With the Single sign-on (SSO) feature, you can log in to your Avaya J169/J179 IP Phone with corporate login credentials. Your phone administrator configures the SSO feature for your extension. You can log in to your phone using a QR code or a URL. The QR code and the URL ®...
  • Page 23: Logging In To Your Phone With The Sso Qr Code Or Url

    • If you are using your computer, press Link. Enter the URL in your computer browser and follow the prompts. The screen displays the SSO login page of your organization. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 24: Logging In To A Phone As A Guest User With Sso Login

    7. On the SSO login screen, enter your corporate username and password. The phone screen displays the successful authentication message. 8. Follow the screen prompts. You are logged in to your phone. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 25: Logging In To Your Phone With Corporate Credentials

    2. Enter your extension and password. 3. Press one of the following to set the duration in hours: • Right arrow key: To increase the value. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 26: Logging Out Of Your Phone

    About this task You can set a PIN from the phone menu to unlock your phone. The PIN must consist of digits. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 27: Locking Your Phone

    Unlock the phone using a PIN or a password. Depending on the configuration, the phone displays the field for entering a PIN or a password. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 28: Setting The Network Mode

    Ensure that the network administrator gives you access to perform this task. Procedure 1. Press Main Menu. 2. Scroll to Settings and press Select. 3. Scroll to Network and press Select. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 29: Connecting To A Wi-Fi Network

    6. To restart the phone, press OK. 7. If the security is WEP or WPA/WPA2 PSK, in Password, enter the password for the Wi-Fi network. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 30: Setting The Network Configuration

    The Network configuration shows the following two options: • Auto: To automatically connect to a network. • Manual: To manually connect to a network. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 31 • If the connected network is not the same as the pre-configured network that your administrator has set up, the phone prompts you for permission to restart before connecting to the pre-configured network. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 32: Chapter 4: Navigation

    With two or more pages of soft keys, the OK key is active only when the phone screen displays the first page of soft keys. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 33: Text Input

    • In full-width lists, the user interface selects the corresponding line or the object. • In half-width lists, the interface selects the list item adjacent to the key. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 34: Input Line

    The following table lists the Main menu icons used in Avaya J169/J179 IP Phones: Note: The icons of Avaya J169 IP Phone and Avaya J179 IP Phone look similar but Avaya J169 IP Phone has grayscale icons and Avaya J179 IP Phone has color icons.
  • Page 35: General Phone Icons

    The following table lists the icons used in Avaya J169/J179 IP Phones: Note: The icons of Avaya J169/J179 IP Phones look similar but the Avaya J169 IP Phone has grayscaled icons and the Avaya J179 IP Phone has colored icons.
  • Page 36 Indicates that you missed a call. The number in the icon indicates the number of missed calls. In the example icon, the agent missed 9 calls. Table continues… ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 37: Presence Icons

    Caller ID validation failed Unknown caller ID validation. Presence icons Presence icons for Avaya J169 IP Phone and Avaya J179 IP Phone look similar, but Avaya J169 IP Phone has grayscale icons and Avaya J179 IP Phone has color icons. Icon...
  • Page 38: Multiple Level Precedence And Preemption Icons

    Multiple Level Precedence and Preemption icons The following table lists the icons used in Avaya J169/J179 IP Phone. Note that the icons of Avaya J169 IP Phoneand Avaya J179 IP Phone look similar but Avaya J169 IP Phone has grayscale icons and Avaya J179 IP Phone has color icons.
  • Page 39: Wi-Fi Icons

    Wi-Fi icons Wi-Fi icons The following table lists the Wi-Fi icons used in the Avaya J179 IP Phone: Note: Avaya J169 IP Phone does not support the Wi-Fi feature. Icon Description Non-secure Wi-Fi network is detected. Secure Wi-Fi network is detected.
  • Page 40: Chapter 5: Incoming Calls

    43 Disabling incoming call popup on page 44 Ignoring a call on page 45 Declining a call on page 45 ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 41: Answering A Call

    With the Call Pickup feature, you can answer an incoming call on behalf of a pickup group member. The administrator must add you to a Call Pickup group extension so that you can redirect ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 42: Answering A Call For A Call Pickup Group Member

    ® Avaya J100 Series IP Phones support the following three ways of Call Pickup in Avaya Aura Communication Manager. Ensure that your administrator configures the call pickup feature for your extension.
  • Page 43: Answering A Call Using The Extension Number

    1. Press Recents. 2. Scroll to the required missed call. 3. Press Details. You can view the details of the missed call. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 44: Disabling Incoming Call Popup

    • Disable: To disable the incoming call popup. • Default: To use the administrator configured setting. 3. Press Save soft key. Related links Incoming calls on page 40 ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 45: Ignoring A Call

    The call is declined. Depending on your Call decline policy, the caller receives one of the following alert: • An audio message alert • A busy tone alert ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 46: Chapter 6: Outgoing Calls

    To initiate a call quickly, you can press the # key to indicate the end of the dial, and the phone places the call. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 47: Automatically Initiate A Call To The Highlighted Number

    The phone dials the most recently dialed number. 2. (Optional) To see the list of dialed numbers: a. Scroll to the number you want to redial. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 48: Editing A Number Before Calling

    6. Press Call soft key. Making a call by using speed dial Before you begin Ensure you have speed dial numbers assigned to your contacts. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 49: Making A Call From The Local Сontacts List

    For example, press 76484 to search for someone whose name is Smith. 4. Press Search again. The phone displays the contact saved in the corporate database. 5. Press Call. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 50: Making An International Call

    6. (Optional) To cancel the priority call, press the Cancel soft key. Related links Selecting a destination number using feature target on page 106 ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 51: Precedence Call

    Ensure that the Dial plan is configured on the Local Session Controller or Enterprise Session Controller with the Feature Access Code (FAC). ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 52: Autodialing A Pre-Assigned Number

    Use this procedure to dial an extension with the format username@host.The host name includes one of the following: • IPv4 address • Fully qualified domain name ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 53: Calling In Your Intercom Group Using Dial Intercom

    Before you begin Ensure that your administrator enables the feature. Procedure 1. Press the Main menu and scroll to Features. 2. Press Select. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 54: Hotline

    You can make an emergency call from the following screens: • Login screen • Phone screen ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 55: Making An Emergency Call

    In the IP Office environment, the Emerg soft key is unavailable. You must dial the emergency number by using the dial pad. For more information on IP Office, see IP Office documents in https://support.avaya.com/. Making an emergency call Before you begin Ensure that the Emerg soft key is assigned by your administrator.
  • Page 56: Chapter 7: Call Related Features

    ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 57: Off-Hook Alert

    When the phone dials the off-hook alert destination extension, the call can be picked up and you will have a two-way talk path with the monitoring party. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 58: Chapter 8: Contacts

    (,), plus (+), and dot (.). 6. Press Save. Related links Adding a contact to the local group on page 68 Using Contacts (video) ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 59: Adding A Contact From The Recents List

    6. Use the dial pad to enter the name, and press Search. 7. (Optional) To add the contact to the local Contacts list, press +Contact. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 60: Doing A Quick Search For A Contact

    You can combine any found LDAP contact with an existing local contact with the help of the Combine soft key. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 61: Setting Ldap Directory As The Contact Search Source

    • Scroll to Contacts and press Select. 3. If you are searching from a LDAP Directory, scroll to LDAP Directory, and press Select. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 62: Enterprise Directory

    Enterprise directory ® With the Enterprise directory, you can perform an enterprise search for contacts from Avaya Aura Device Services (AADS). When the phone administrator configures AADS as a contact source on your phone, the name of the search source changes from System contacts to Enterprise directory.
  • Page 63: Setting Enterprise Directory As The Contacts Search Source

    1. Press Main Menu. 2. Scroll to Settings and press Select. 3. Scroll to Applications and press Select. 4. Scroll to Contacts and press Select. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 64: Searching Enterprise Contacts

    6. To add frequently used Enterprise contacts to your local Contacts, press +Contact. 7. To combine any found Enterprise contact with an existing local contact, press Combine. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 65: Limitations Of Enterprise Directory

    • When you add contacts from the Enterprise directory, you cannot edit the detail fields using the Avaya Workplace Client. You can still make the changes using the J100 phones, but these changes reflect on other J100 phones, not on the Avaya Workplace Client in the MDA setup.
  • Page 66: Editing A Contact

    Use this procedure to merge the phone number of the current contact with the existing local contact. Before you begin Ensure the Contacts list is not empty. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 67: Deleting A Contact

    Creating a local Сontacts group Procedure 1. Press Contacts. 2. (Optional) To navigate through Main menu, do the following: a. Scroll to Applications and press Select. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 68: Adding A Contact To The Local Group

    Ensure that you have at least one user added to your Contacts list group. Procedure 1. Press Contacts. 2. (Optional) To navigate through Main menu, do the following: a. Scroll to Applications and press Select. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 69: Assigning A Ringtone To A Contact

    5. Scroll down to the ringtone that you want to assign, and press Select. 6. (Optional) To play the ringtone, press Play. 7. Press Save. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 70: Chapter 9: Presence

    You can change your phone presence status manually. The phone displays your Presence status on the top line of the phone screen. Before you begin Ensure that your administrator enables the feature. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 71: Redirecting Calls When Do Not Disturb Is Active

    2. Scroll to Settings and press Select. 3. Scroll to Applications and press Select. 4. Scroll to Presence integration and press Select. 5. Scroll to System DND link. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 72 • Two-way link: Activate the Send all call feature when you enable Do Not Disturb and vice versa. 7. Press Save. Related links Activating and deactivating Do not disturb on page 73 ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 73: Chapter 10: Do Not Disturb And Call Forwarding

    2. Use the Down Arrow key to go to the Do not disturb screen. 3. Select Do not disturb to activate or deactivate the feature. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 74: Call Forwarding

    Ensure that your administrator enables the feature and the required call forwarding options. Ensure that feature target selection is also enabled. Procedure 1. Press Main menu. 2. Scroll to Features and press Select. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 75: Setting Enhanced Call Forwarding

    Before you begin Ensure that your administrator enables the feature. Procedure 1. Press Main menu. 2. Scroll to Features, and press Select. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 76 You can use the following procedure to turn off the already set rules. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 77: Call Forwarding To Your Cell Phone Using Ec500

    5. Press Save. Call forwarding to your cell phone using EC500 About this task Use this procedure to forward calls from your Avaya deskphone to your personal phone. Before you begin • Ensure that your administrator enables the feature. • Ensure that the system administrator sets your personal phone number as your destination number.
  • Page 78 3. Scroll to Extend Call and press Select. 4. Press OK. You will receive a call on your cell phone to answer the extended call. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 79: Chapter 11: Call History

    For missed calls, the phone additionally displays the missed call reason that the call server provides. If you have Offline call log enabled on your phone, the phone loses the call forwarding ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 80: Making A Call From Recents

    Coverage No answer Avaya J100 Series IP Phones encrypt the content of the call log file from the software version 4.0.3 and later. If you need to downgrade the phone software to a version earlier than 4.0.3, the phone cannot retain the call log details.
  • Page 81: Deleting A Call Record From Recents

    The delete option is available when there is at least one call log entry. Procedure 1. Press Recents. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 82: Clearing The Recents List

    4. Select one of the following when the phone prompts for confirmation: • Delete: To delete all entries. • Cancel: To cancel and return to the previous menu. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 83: Chapter 12: Conference Calls

    3. To see a list of held calls, press the Held Call soft key. 4. Select the call on hold that you want to add to the conference. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 84: Putting A Conference Call On Hold And Resuming A Call

    2. Press More > Drop when the conference is active. Result The participant who was added last gets disconnected from the conference. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 85: Viewing The Details Of A Conference

    No Hold Conference button, the call is placed to the pre-configured number when the participant answers the call joins the no hold conference. If the participants do not answer the call within the configured time-out duration Avaya J100 Series IP Phones will display the appropriate message on the phone screen.
  • Page 86: Adding A Participant To No Hold Conference

    Selecting a destination number using feature target on page 106 Handling calls and conferences using Multiple Device Access on page 123 Multiple Device Access on page 122 ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 87: Chapter 13: Team Button And Busy Indicator

    For more information to set the overriding permission on Avaya Aura Session Manager, see ® Administering Avaya Aura System Manager. The following table shows icons of the Team Button feature icons for Avaya J169/J179 IP Phone and Avaya J100 Expansion Module: Icon Description The monitored extension is idle.
  • Page 88: Answering An Active Call On A Monitored Extension

    Related links Team Button on page 87 Viewing the status of monitored stations Procedure 1. Press the Main menu and scroll to Features. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 89: Speed Dialing To A Monitored Extension

    3. Scroll to choose the monitored phone to which you want to transfer the active call and press Select. The system puts the active call on hold and rings the monitored phone. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 90: Monitoring Other Extensions At A Glance

    Related links Team Button on page 87 Team Button icons and LED status The following table displays the Team Button icons and LED indication for Avaya J169/J179 IP Phone, and Avaya J100 Expansion Module. State Phone icons for the Red LED for the line...
  • Page 91: Busy Indicator

    The following table displays the Busy Indicator icons and LED indication for Avaya J169/J179 IP Phone, Avaya J100 Expansion Module, and JBM24 Button Module. The icons of Avaya J169 IP Phone and Avaya J179 IP Phone look similar, but Avaya J169 IP Phone has grayscaled icons and Avaya J179 IP Phone has color icons.
  • Page 92: Busy Indicator Call Operations

    3. Do one of the following: • Scroll to the required Busy Indicator line and press Call. • Press the required Busy Indicator line key. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 93: Call Transfer To A Monitored User

    Use this procedure to transfer an active call to a monitored user by talking to this user first. Procedure 1. During an active call, press Transfer. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 94 4. To end your consultative call and to transfer the held call, press Complete. Related links Call Transfer to a monitored user on page 93 ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 95: Chapter 14: Calendar And Avaya Spaces

    • Ensure that your administrator enables the feature. • Get the following details from your administrator: - Username - Password - Domain name Procedure 1. Press Main Menu. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 96: Reviewing Your Calendar Event

    Exchange is configured on your phone. Procedure 1. Press Main Menu. 2. Scroll to Applications and press Select. 3. Scroll to Calendar and press Select. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 97: Avaya Spaces Calendar Integration

    For more information about Avaya Spaces, see Using Avaya Spaces guide. With the Avaya Spaces Calendar integration feature, you can press the Call soft key on the calendar appointment of your phone and join a meeting hosted on Avaya Spaces. The phone dials into the meeting phone number and enters the Space ID and Space password automatically without any further user input.
  • Page 98: Joining An Avaya Spaces Meeting Through A Direct Dial-In Phone Number

    About this task You can use a direct dial-in phone number to connect to the Avaya Spaces audio-only meeting. If you choose to join the meeting through the direct number, enable the Prompt direct number feature. The phone displays the direct numbers from the meeting invitation. Choose the direct number of your country.
  • Page 99: Preventing Duplicate Audio Streams On Avaya Spaces Application

    For a smooth audio experience, prevent duplicate audio streams. You can establish an audio session to Avaya Spaces using Avaya J100 Series IP Phones and use the Avaya Spaces application on your computer to view the presentation. To prevent duplicate audio session on your Avaya Spaces application, use this procedure.
  • Page 100: Chapter 15: Advanced Features

    • Adding the selected user to an active call to set up a conference call To configure any of these shortcut actions, contact your system administrator. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 101: Making A Call Transfer With A Shortcut Key

    If you need to include the other agent in your conversation with the caller, you can add an Autodial user or a contact to an active call to set up a conference call. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 102: Automatic Callback

    2. Press Select. 3. Scroll to Automatic Callback and press Select. When you end the callback call, the phone deactivates the feature automatically. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 103: Blocking Your Extension From Displaying During Calls

    Ensure that administrator enables the feature target selection. Procedure 1. From the Phone screen, access the Features screen. 2. Select CPN Unblock. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 104: Bridged Call Appearance

    When you receive a call from a bridged line, the Phone screen displays the bridge owner’s identity. If you receive more than one bridged call, the Phone screen highlights the recent bridged call. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 105: Joining A Call On A Bridged Line

    When you activate Exclusion during a call, all parties except you, the calling and the called party are dropped from the call. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 106: Selecting A Destination Number Using Feature Target

    114 Blocking your extension from displaying during calls on page 103 Displaying your extension on outgoing calls on page 103 ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 107: Block Incoming Calls

    The phone does not revert to the previously set volume after the user unlocks the phone. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 108: Call Park

    ® different extension. The administrator must activate Call Park for your extension on Avaya Aura Communication Manager. To retrieve the call, the administrator must activate Call Unpark on other extensions.
  • Page 109: Call Recording

    4. To stop recording, disconnect the call. Call Transfer With the Call Transfer feature, you can transfer your call to another destination number. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 110: Making A Consultative Transfer

    Use this procedure to transfer an active call without connecting a call with the transfer recipient. Before you begin Ensure that your administrator enables the feature. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 111: Crisis Alert Station

    IP Phones of the other crisis alert watchers. • Every user mode: Each crisis alert watcher acknowledges the crisis for the alert to stop at their respective IP Phone. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 112: Acknowledging The Crisis Alert

    Crisis user room The emergency call origination room. Crisis user floor The emergency call origination floor. Crisis user building The emergency call origination building. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 113: Stopping The Crisis Alert

    A hunt group is a group of users who handle the similar types of calls. A user can be a part of multiple hunt groups. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 114: Using Hunt Group Busy

    1. Press the Main menu and scroll to Features. 2. Press Select. 3. Scroll to Whisper page and press Select. You can see the Select a destination dialogue box. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 115: Intercom

    • On a calling phone: For an outgoing intercom call, the green LED button on the feature line is ON until the call ends. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 116: Auto-Answer An Auto Intercom Call

    During the call, the feature line LED is green on the calling and the called phones until the call ends. If there is a missed intercom call, the phone illuminates the Recents button. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 117: Auto Intercom Feature With Multiple Device Access

    With the Send-NN feature, you can override the original caller ID of your phone with a caller ID configured for Send-NN calls. The administrator must configure Send-NN on your phone. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 118: Using Send-Nn Transient Mode

    You can activate the Send-NN permanent mode to override the original caller ID of your phone with a caller ID configured for all Send-NN calls. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 119: Deactivating Send-Nn Permanent Mode

    • Next Call: You can activate the feature in Listen-only mode for the next call. You can switch from Listen-Only mode to Talk mode if your administrator configures it. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 120: Activating Service Observe

    • Talk: In the Talk mode, you can talk to the agent and the caller. Use the Computer Telephony Integration (CTI) client to remotely activate or deactivate the Service ® Observe feature. For information on using the CTI client, see Avaya Aura Application Enablement Services documentation.
  • Page 121: Assisting An Agent On An Observed Call

    • Missed call reason icon with the reason Limit incoming calls. • Missed call icon with the reason Second call off. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 122: Deactivating Limit Incoming Calls

    Related links Handling calls and conferences using Multiple Device Access on page 123 Adding a participant to no hold conference on page 86 ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 123: Handling Calls And Conferences Using Multiple Device Access

    A multicast page is ignored if the agent is on an active call and has the Do Not Disturb status, or making an emergency call. Related links Customizing phone keys on page 136 ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 124: Sending A Multicast Page

    Additionally, you can use the Brightness settings screen to activate or deactivate the feature. Avaya J179 IP Phone supports the Night mode feature. If you connect Avaya J100 Expansion Module to the phone, the night mode feature does not affect the expansion module screen brightness.
  • Page 125: Activating And Deactivating Night Mode Through The Display Settings

    Your system administrator does the phone configuration, and you cannot change the mapping or labels of pre-configured keys. Contact your system administrator if you need to replace, move, or relabel the pre-configured keys. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 126: Sla Mon

    - To monitor hop-by-hop QoS markings for voice and video traffic. Shared control With the Shared Control feature, you can operate phones from the Avaya Workplace Client and use high-quality audio of the phone. All the Avaya J100 Series IP Phones models support the Shared control feature. ®...
  • Page 127: Accepting And Declining The Shared Control Prompt

    Accepting and declining the Shared Control prompt About this task When you start a Shared Control connection to the phone from the Avaya Workplace soft client, a confirmation dialogue appears and enables you to accept or decline the shared control session.
  • Page 128: Tracing A Malicious Call

    You can use the Voicemail feature on your phone with a voice messaging service such as Avaya Messaging. Your system administrator enables the Voicemail feature and configures your voicemail number and password. The beacon LED on your phone lights when you receive a voicemail.
  • Page 129: Wml Browser

    1. To log in to your voicemail, press the Message button. 2. Follow the voice prompts to playback your voice messages. WML browser Wireless Markup Language (WML) is an XML-based markup language used by Avaya J100 Series IP Phones. The WML browser feature enables you to view WML web pages.
  • Page 130 Up and Down navigation arrows to scroll the Home page up or down. f. Left and Right navigation arrows to navigate the history. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 131: Chapter 16: Customization

    Before you begin Ensure that your administrator provides access to the Call on off-hook feature. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 132: Displaying Сall Timers

    Before you begin Ensure your administrator activates the key repeat delay settings. Procedure 1. Press Main Menu. 2. Scroll to Settings and press Select. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 133: Setting Redial Options

    ® This feature is only available in the Avaya Aura environment. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 134: Setting Mute Alert

    Use this procedure to receive a notification alert when your phone is on mute and you try to talk on a call. Before you begin Ensure that your administrator enables the feature. Contact your administrator for details. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 135: Visual Alerting

    4. Scroll to Alerting on calls, and press Select. 5. Scroll to Beacon LED. 6. Press Toggle to enable or disable visual alerting. 7. Press Save. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 136: Customization Modes

    • To add an application, press App. You can use the Navigation keys to scroll to the required functionality and press Select. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 137: Restoring Customized Keys To Default

    5. Scroll to Restore and press Select. 6. In the confirmation window, press Restore. Related links Customization modes on page 136 Customizing phone keys on page 136 ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 138: Applications

    About this task Enable the Prompt direct number feature if you want the phone to always prompt you to select an Avaya Spaces direct number when you place a call to join a meeting on Avaya Spaces. Before you begin Ensure that your administrator enables the Avaya Spaces feature.
  • Page 139: Enabling Phone Auto-Lock

    • Toggle: To enable or disable call history. • Right Arrow key: To turn on call history. • Left Arrow key: To turn off call history. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 140: Microsoft ® Exchange Account Integration

    Toggle. 7. Press Save. Result After successful authentication, your phone synchronizes the calendar and contacts with your ® Microsoft Exchange account. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 141: Using Oauth Authentication For Microsoft ® Exchange Integration

    4. Scroll to Contacts and press Select. 5. Scroll to Enable exchange contacts and press one of the following: • Toggle: To enable or disable Exchange contacts. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 142: Calendar Settings

    Enabling and disabling Exchange calendar Procedure 1. Press Main Menu. 2. Scroll to Settings and press Select. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 143 5. Scroll to Reminder Tone and press one of the following: • Toggle: To enable or disable the reminder tone. • Right Arrow key: To enable the reminder tone. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 144 1. Press Main Menu. 2. Scroll to Settings and press Select. 3. Scroll to Applications and press Select. 4. Scroll to Calendar and press Select. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 145: Audio

    About this task You can use Bluetooth enabled devices with your phone. Note: Avaya J169 IP Phone does not support the Bluetooth feature. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 146: Pairing A Bluetooth Enabled Headset With Your Phone

    7. To unpair a paired headset, under Paired devices, press Forget. Related links Pairing a Bluetooth Headset to the J179 Phone (video) ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 147: Turning Button Clicks On And Off

    5. Press Toggle to select one of the following options: • Disabled: You can disable the signaling from the phone to the headset. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 148: Setting Headset Mic Level

    • Amplified: Magnifies the normal audio level. The option must be used with caution because long term extended use of the highest volume settings can cause ear damage. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 149: Setting A Headset Profile

    SC 630/660 (CAVA-31) ™ ™ • VXI: CC Pro 4010V DC, CC Pro 4021V DC (OmniCord-V) Profile 5 Jabra: GN2000 (GN1216) Table continues… ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 150: Long-Term Acoustic Exposure Protection

    149 Long-term acoustic exposure protection Avaya J100 Series IP Phones have the long-term acoustic exposure protection to prevent the users from getting acoustic shocks. This feature reduces the loud volume of the conversations on the phone call to permissible acoustic limits. The user can set the permissible acoustic limit to dynamic or predefined static values.
  • Page 151: Setting A Personalized Ringtone

    5. Scroll to one of the following options: • Primary • Team Key • Bridged CA • Call Pickup 6. Press Select. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 152: Sidetone Of Your Handset Or Headset

    Light. The font color is white if you set the display mode to Dark. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 153: Changing The Background Image

    Use this procedure to set the background image for the primary display of the phone. Also, you can have the same background image as the primary display for the Avaya J100 Expansion Module (JEM24) module, if your administrator makes the required settings. The JEM24 display reflects any changes made to the primary display background.
  • Page 154: Activating The Screen Saver

    5. To change the screen saver time, scroll down to Timer (min) and enter time in minutes. You can enter any value from 0 to 999. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 155: Next Steps

    You can set the screen saver image or screen saver slide show images for the primary display of the phone. Also, you can have the same screen saver image as the primary display for the Avaya J100 Expansion Module (JEM24) module, if your administrator makes the required settings. The JEM24 display reflects any changes made to the primary display screen saver.
  • Page 156: Setting The Screen Saver Image Of The Jem24 Module Display

    Use this procedure to set a pre-defined screen saver image or screen saver slide show images for the Avaya J100 Expansion Module (JEM24) display of the phone. You can set a screen saver image, if your administrator enables the feature. To set a custom image, contact your system administrator.
  • Page 157: Setting The Display Language

    4. Use the Down Arrow key to go to the Time format screen. 5. Press Toggle to select one of the following options: • Time format 24 Hour • Time format 12 Hour ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 158: Setting The Date Format

    3. Scroll to Display and press Select. 4. Scroll to Time zone and press Select. The phone displays the following details: • My time ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 159: Setting The Gmt Offset

    • Right arrow key: To increase the font size. • Left arrow key: To decrease the font size. 7. (Optional) To restore the default font size, press Default. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 160: Setting The Phone Screen Width

    • Default: Each call appearance or feature occupies the entire width of a line. 6. Press Save. Related links Changing your display layout (video) ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 161: Chapter 17: Phone Update

    The Automatic update screen shows the following: • Automatic update policy: Displays the frequency of the phone update set by your administrator. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 162 • Last update: Displays the date and time of the last update of the phone. • Next update: Displays the date and time of the next update of the phone. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 163: Chapter 18: Maintenance

    Check the soft keys at the bottom of the display to determine the actions you can take during failover. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 164: Recording Audio Parameters

    3. Scroll to Audio parameters and press Select. 4. Press the Record soft key. 5. To stop the recording, press the Stop soft key. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 165: Viewing The Product Id

    Viewing the device type About this task View your device type when your system administrator asks you to provide your device type information. The device type can be Avaya SIP or Open SIP. Procedure 1. Press Main Menu. 2. Scroll to Network information and press Select.
  • Page 166: Viewing The Server Type

    4. Scroll to Server type. Checking the status of the Avaya Spaces application About this task To check the connectivity status between your phone and the Avaya Spaces application. Procedure 1. Press the Main menu. 2. Scroll to Network information and press Select.
  • Page 167 The phone displays the Regulatory image. Use the Up Arrow and Down Arrow keys of the Navigation cluster to scroll through the pages of the image. 5. To go back, press the OK button. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 168: Chapter 19: Resources

    Avaya Aura configure, and ® Session Manager. verify Avaya Aura Session Manager on ® Avaya Aura System Platform. Table continues… ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 169 Session Manager Aura Session Manager, resolving alarms, troubleshoot Avaya ® replacing hardware, alarm codes, and Aura Session event ID descriptions. Manager. Table continues… ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 170: Finding Documents On The Avaya Support Website

    While navigating through the Documentation Center, you can click the Avaya Documentation Center logo at the top of the screen to return to the home page anytime. On the Avaya Documentation Center, you can do the following: • Click Avaya Links in the top menu bar to access other Avaya websites, including the Avaya Support website.
  • Page 171 - Enable Email notifications to receive email alerts. - Unwatch the selected content or all topics. • Send feedback for a topic. ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 172: Viewing Avaya Mentor Videos

    Avaya Mentor videos provide technical content on how to install, configure, and troubleshoot Avaya products. About this task Videos are available on the Avaya Support website, listed under the video document type, and on the Avaya-run channel on YouTube. • To find videos on the Avaya Support website, go to https://support.avaya.com/...
  • Page 173 ..........92 configuring calendar ............. overview ............... guest login ..............transferring a call ............SSO guest login ............24 button clicks ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 174 Contacts group ......Main Menu ..............49 assign a ringtone to a contact ........69 calling a number combine your contacts ..........66 using Autodial ............... ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 175 ..............editing a rule ..............dial-in number ..............enterprise dialing mode directory ................65 automatic dialing ............131 Enterprise manual dialing ............directory ..............62, ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 176 Setting up Automatic Callback ........102 intercom finding content on documentation center ......170 automatic intercom ..........115–117 dial intercom ............115–117 Intercom group ..............53 getting started login ................® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 177 ..............sending a multicast page ..........124 configuration ............... multiple device access manual lock ..............handling calls ..............123 unlock ................handling conference ........... ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 178 ..............157 recording a call ..............time zone ............158, recording audio parameters information ......visual alerting ..............135 redial a number ..............47 ® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?
  • Page 179 ........... 158, settings ............... 158, tracing calls ................128 transient mode ................unlockPIN password ..............update phone ................161 phone login ..............® April 2025 Using Avaya J169 and J179 SIP IP Phones in Avaya Aura Comments on this document?

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