Teledyne BOA Spot ID Series Quick Start Manual page 55

Problem: I cannot reconnect to the BOA Spot. I keep getting a message to run
iAssistant and clean the system. But running iAssistant and cleaning is not fixing this
problem.
Reason: Either the BOA Spot or the PC may be "stuck" with a running process that
does not quit when is should. Sometimes using sensors with different firmware versions
(BOA, BOA2XA, BOA Spot) can cause this problem.
Solution: 1) Disable auto load (if possible) and reboot the BOA Spot. 2) Reboot the
PC. 3) Run iAssistant again, and click the "Clean" button. 4) Reboot the PC again.
5) Now reconnect to the BOA Spot. New support files should be installed.
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Problems Running BOA Spot Solutions
Problem: Always outputs a Fail pulse, even when the Monitor shows a Pass result.
Reason: The pulse offset may need to be increased, to allow for the inspection time.
Solution: Please refer to the formula on page 49, under "Pulse Setting".
Problem: The Solution file will not load.
Reason 1: The Solution does not match the current BOA Spot (resolution or model).
Solution 1: Try loading the Solution in the Emulator and see what model is displayed. If
you have trouble, try changing the resolution or model in the Emulator before loading.
Reason 2: If the Solution file will not load in the Emulator, it may be corrupted.
Solution 2: Create a new Solution, or use an earlier version of this solution (if
available) from before the loading problem began.
Problem: Program Switching is disabled.
Reason: Solution switching is disabled when you edit solution files, and when you
export Solutions. Switching is re-enabled when you save or load a Solution.
Solution: Save the current solution, or go to the Select Solution panel and load a
solution. Note: Loading a Solution in the Run panel does not re-enable switching.
Problem: Display controls are disabled in the Run panel. Cannot change the display.
Reason: These controls are disabled when image logging is enabled.
Solution: Disable image logging to allow changing the display settings.
Problem: History Log disabled in the Run panel.
Reason: The History Log is disabled by default to save on memory.
Solution: History Log is enabled from the Connections panel.
BOA Spot ID Quick Start
55
Version 1.2; 2017-11-20