Teledyne BOA Spot ID Series Quick Start Manual page 54

Problem: When I click the "iNspect" link, an error message says ActiveX cannot be
installed or security settings are preventing ActiveX installation.
Reason 1: Internet Explorer Security settings, or Windows Firewall.
Solution 1: Refer to instructions on pages 34-37 on configuring the PC for BOA Spot.
Disable the firewall. Pay special attention to the Internet Explorer settings.
Reason 2: 64-bit Internet Explorer 8. On 64-bit GV 3000 or GV 300 systems until
August 11, 2015, the Taskbar shortcut pointed to the 64-bit version of Internet Explorer
8; which is not completely functional. The shortcut was redirected to the 32-bit version
of Internet Explorer on August 13, 2015 (both versions are installed on all 64-bit
systems). "About Internet Explorer" will explicitly show "64-bit version".
Solution 2: Reboot the system, run iAssistant, and click "Clean" then reboot again
before using the 32-bit Internet Explorer. Use iDiscover or the Emulator Start Menu
shortcuts to access the BOA Spot. These point to the 32-bit version of Internet Explorer.
Problem: Unreliable connection.
Reason 1: Internet Explorer Security settings, or Windows Firewall.
Solution 1: Refer to instructions on pages 34-37 on configuring the PC for BOA Spot.
Disable the firewall. Pay special attention to the Internet Explorer settings.
Reason 2: Low on memory. The 256MB Program memory is used to cache acquired
images, intermediate results, Match templates, and Solution files for quick switching.
Solution 2: Reboot the BOA Spot. A reboot clears cached Solutions, images, results.
Reason 3: Running and looping too fast for communication.
Solution 3: Disconnect the trigger to pause the program, or disable "Auto Load" and
reboot the BOA Spot. If this works, try increasing the internal timer or adding tools.
Problem: After updating the firmware, I cannot reconnect to the BOA Spot.
Reason: The old support files may still be on your system if you did not "Clean" it.
Solution: Run iAssistant. Click "Clean". Reboot the system and connect to the BOA
Spot. When you click on links on the home page new support files will be installed.
Also make sure you are not using the 64-bit version of Internet Explorer 8. Open
Explorer and then open "About Internet Explorer". "64-bit Edition" is explicitly shown.
iDiscover and the Emulator Start Menu shortcuts point to the 32-bit Internet Explorer.
BOA Spot ID Quick Start
54
Version 1.2; 2017-11-20