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Huawei E3131s Data Card FAQ
Q：Which OS can E3131s Data Card support?
A: Windows XP SP2/SP3, Windows Vista SP1/SP2, Windows 7, Mac OS X 10.5 and
10.6 with latest upgrades
Q: When E3131s Data Card is connected to computer, how can
I confirm that it has been identified?
A: The device-manager can confirm that:
1. Open control panel, select capability and maintenance.
2. Select system
3. Open the hardware, select device-manager
4. Unfold the Modem and ports. Confirm that if there are 3G Modem, 3G
Application Interface and 3G PC UI Interface. These devices show whether
the E3131s Data Card has been identified.
Q: The computer cannot find any new hardware when E3131s
Data Card is connected to PC, then what should I do?
A:
1. Switch to another USB port.
2.
If you've switched to another USB port, but the computer still cannot find any
new hardware, please contact local operator or agent to change your E3131s Data
Card.
Q: When E3131s Data Card is connected to PC, the system
identifies the virtual CD-ROM and installs the dashboard, but
the computer cannot find any new hardware, then what
should I do?
A:
1. First check that the device-manager has identified USB Mass Storage but no
Modem device.
2012-8-31
Huawei E3131s Data Card FAQ
华为机密，未经许可不得扩散
文档密级：内部公开
第 1 页, 共 11 页
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Related Manuals for Huawei E3131s
Summary of Contents for Huawei E3131s
- Page 1 1. Switch to another USB port. If you’ve switched to another USB port, but the computer still cannot find any new hardware, please contact local operator or agent to change your E3131s Data Card. Q: When E3131s Data Card is connected to PC, the system...
- Page 2 2. Use the devsetup.exe which you can find in the Drivers folder to map the modem a port. Q: When E3131s Data Card is connected to the computer, the system identifies the virtual CD-ROM and installs the dashboard, and the computer finds new hardware, but if you choose auto search drivers, the computer cannot install the drivers.
- Page 3 Huawei E3131s Data Card FAQ 文档密级：内部公开 1. Re-plug E3131s Data Card, when the computer finds new hardware, select the right path in manual to install. The folder is Drivers folder included in dashboard folder. 2. And also you can use the driverUninstall.exe to uninstall the drivers and then use driversetup.exe to install the drivers.
- Page 4 Huawei E3131s Data Card FAQ 文档密级：内部公开 华为机密，未经许可不得扩散 第 4 页, 共 11 页 2012-8-31...
- Page 5 First you should go to the path system dir to find the INFCACHE.1 file. If the INFCACHE.1 file is less than 6K, that means the INFCACHE.1 file of Vista has been destroyed when you uninstalled E3131s Data Card dashboard. To solve this problem, Microsoft have released patch KB937187. You can also get help from the Local Service of Microsoft.
- Page 6 Huawei E3131s Data Card FAQ 文档密级：内部公开 Q: When E3131s Data Card is plugged into computer, the system would be down or run slowly or cannot open the virtual E3131s Data Card CD-ROM. What should I do? For these questions, maybe some other softwares or services are conflicting with E3131s Data Card.
- Page 7 Huawei E3131s Data Card FAQ 文档密级：内部公开 3. Re-plug E3131s Data Card into computer, if the system runs ok, that means some software or service conflict with E3131s Data Card. You can start the service one by one to find which is conflicting with it, and then you can solve the problem by uninstalling that software.
- Page 8 Huawei E3131s Data Card FAQ 文档密级：内部公开 For this problem, you can solve it by switching the port which the device is using as following: 1. Open device-manager, right-click the conflict device, then choose properties. 2. Open the ports-setting in the property dialog-box, select advanced.
- Page 9 Huawei E3131s Data Card FAQ 文档密级：内部公开 3. Then click pull-down list to select another unused port and click OK. Q: How could I inquire the version of the dashboard and the firmware? 1. Open the dashboard, select HelpAbout Mobile Partner you can get the version of dashboard 华为机密，未经许可不得扩散...
- Page 10 Huawei E3131s Data Card FAQ 文档密级：内部公开 Select Tools Diagnostics, you can get the version of firmware and dashboard. Q: E3131s Data Card installs OK and customer SIM card has 华为机密，未经许可不得扩散 第 10 页, 共 11 页 2012-8-31...
- Page 11 Set the APN correctly, disable the add-configuration. Q: How about the temperature limit during E3131s Data Card operating? The E3131s Data Card can be used under –10℃ and +45℃. 华为机密，未经许可不得扩散 第 11 页, 共 11 页 2012-8-31...