Silicon Graphics InfiniteStorage 4000 Series System Upgrade Manual page 82

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ATTENTION Possible hardware damage – To prevent electrostatic discharge damage
to the tray, use proper antistatic protection when handling tray components.
1. Gather support data about your storage array by using one of these methods:
SANtricity ES
Command line interface
2. Put on antistatic protection.
3. Use the Locate Controller Tray function in the storage management software to
identify the controller canisters to upgrade.
ATTENTION Potential degraded performance – To prevent degraded
performance, do not twist, fold, pinch, or step on the fiber-optic cables. Do not bend
the fiber-optic cables tighter than a 5-cm (2-in.) radius.
4. Label each copper cable or fiber-optic cable that is attached to the controller
canister so that you can reconnect each cable correctly after the controller
canister is reinstalled.
5. Use one of the following options to place controller A offline. and wait for the
blue Controller Service Action Allowed LED to come on.
From the Array Management Window toolbar, select
Monitor >> Health >> Collect Support Data. Then
name and specify a location on your system where
you want to store the support bundle.
Enter the following command on the command line:
save storageArray supportData
This command gathers comprehensive support data
about the storage array. For more information about
this command, refer to Command Line Interface and
Script Commands Programming Guide. Running this
command can temporarily impact performance on
your storage array.