Page 1 SGI InfiniteStorage 4000 Series and 5000 Series System Upgrade Guide (ISSM 10.83) 007-5878-001 August 2012...
Page 2 The information in this document supports the SGI InfiniteStorage 4000 series and 5000 series storage systems (ISSM 10.83). Refer to the table below to match your specific SGI InfiniteStorage product with the model numbers used in this document. Netapp Compliance...
Page 3 Copyright information Copyright © 1994–2012 NetApp, Inc. All rights reserved. Printed in the U.S.A. No part of this document covered by copyright may be reproduced in any form or by any means— graphic, electronic, or mechanical, including photocopying, recording, taping, or storage in an electronic retrieval system—without prior written permission of the copyright owner.
Page 4 Trademark information NetApp, the NetApp logo, Network Appliance, the Network Appliance logo, Akorri, ApplianceWatch, ASUP, AutoSupport, BalancePoint, BalancePoint Predictor, Bycast, Campaign Express, ComplianceClock, Cryptainer, CryptoShred, Data ONTAP, DataFabric, DataFort, Decru, Decru DataFort, DenseStak, Engenio, Engenio logo, E-Stack, FAServer, FastStak, FilerView, FlexCache, FlexClone, FlexPod, FlexScale, FlexShare, FlexSuite, FlexVol, FPolicy, GetSuccessful, gFiler, Go further, faster, Imagine Virtually Anything, Lifetime Key Management, LockVault, Manage ONTAP, MetroCluster, MultiStore, NearStore, NetCache, NOW (NetApp on the Web), Onaro, OnCommand,...
Page 5: Table Of Contents
Table of Contents Chapter 1 Preparing to Upgrade Your Storage Management Software ....1 Upgrading the Storage Management Software and the Controller Firmware . . . 1 Storage Management Software Packages.
Page 6 Chapter 5 Upgrade Instructions for the Solaris OS ....... 111 Supported Components for Solaris.
Page 7 Preparing the Storage Array as a Boot Device ..... 146 Preparing the Host......... . . 151 Completing the Installation Process .
Page 8 viii Table of Contents...
Page 9: Preparing To Upgrade Your Storage Management Software
Preparing to Upgrade Your Storage Management Software The following table shows the supported upgrade paths for controller trays and controller-drive trays for storage management software version 10.83 and controller firmware version 7.83. Table 1 Supported Trays and Software Upgrade Paths Installed Storage Installed Controller Tray Name...
Page 10 NOTE Install all storage area network (SAN) hardware before you work with the storage management software. Start the existing storage management software with the procedure for your operating system. Check that the storage array has Optimal status. Save and print the storage array profile from the current Array Management Window of the storage management software for each storage array.
Page 11: Storage Management Software Packages
13. Check that the storage array has an Optimal status. If one or more managed devices has a Needs Attention status, contact your Technical Support representative. 14. If you determined from the storage array profile that the NVSRAM firmware, the controller firmware, or the ESM firmware is not the current version, download the compatible firmware.
Page 12 Software Package Description and Usage Redundant Dual Active A multi-path failover driver, proprietary to NetApp, Controller that is installed on Linux hosts. This software (RDAC)/Multi-Path Proxy package manages the I/O paths into the controllers in (MPP) the storage array. If a problem exists on the path or a failure occurs on one of the controllers, the driver automatically reroutes the request from the hosts to the other controller in the storage array.
Page 13: Installation Options
Installation Options Install only the packages that are required for the type of installation you are performing. Table 3 Installation Options and Related Software Packages RDAC Failover Installation Option SMruntime SMclient SMutil SMagent Driver Typical installation Storage management station Host station A host station acting as a storage management station...
Page 14: Supported Controller Trays And Controller-Drive Trays
Supported This section describes the supported controller trays and controller-drive trays. Controller Trays Table 4 Controller Trays and Controller-Drive Trays Controller-Drive Term Description Trays Controller tray A unit that contains one or two controllers, a battery (optional), and redundant cooling fans and power supplies.
Page 15 Table 6 Co-existing Trays and the Maximum Number of Drives and Volumes Maximum Maximum Controller Volumes per Tray Name Drives per Type Storage Array Storage Array Controller-drive trays SHV2520 2880 (dual) 1024 SHV2600 2882 1024 SAT2700 2820-SATA SAT2800 2822-SATA CDE3994 3992 or 3994 112 1024 Controller trays...
Page 16: Supported Storage Array Configurations
Supported The drive tray is a unit that contains up to 16 drives, redundant cooling fans and Storage Array power supplies, and one or two ESMs. Drive trays do not contain controllers. Configurations Table 7 Supported Drive Trays Mix of Mix of DE1600/ CE4900...
Page 17: Upgrading Trays In The Storage Array
Upgrading Trays in the Storage Array Keep these guidelines in mind before you upgrade trays in your storage array: Always back up your data to an external source before starting an upgrade procedure. Keep in mind that requirements for SFPs and cabling might change when you upgrade a host adapter.
Page 18: Upgrading Options For Supported Trays
Upgrading Table 1 Upgrading Options for Supported Trays Options for Supported Tray Name Tray Upgrading Option Trays Upgrade Host Adapters CE7900 Upgrade 4-Gb/s FC to 8-Gb/s FC. Upgrade 1-Gb/s iSCSI to 10-Gb/s iSCSI. Install a second HIC (4-Gb/s FC, 8-Gb/s FC, 1-Gb/s iSCSI, 10-Gb/s iSCSI).
Page 19: Upgrading Cache Memory For The Ce7900 Controller Tray
Each controller canister in the E5400 controller-drive tray has two sockets for cache memory DIMMs and a cache backup memory device. Use this procedure to upgrade existing cache memory DIMMs and, if necessary, add a cache backup memory device. Each controller canister in the E2600 controller-drive tray has one socket for cache memory DIMMs and a cache backup memory device.
Page 20 Gather support data about your updated storage array by using one of these methods: SANtricity ES From the Array Management Window toolbar, select Monitor >> Health >> Collect Support Data. Then name and specify a location on your system where you want to store the support bundle.
Page 21 Use one of the following options to place controller A offline. SANtricity ES From the Hardware pane in the Array Management Window, right-click the picture of the controller, and select Advanced >> Place >> Offline. Command line interface Enter the following command on the command line: smCLI <DNS-network-name-or-IP-address>...
Page 22 Figure 1 Removing a Controller Release Handles Locking Mechanisms Controller Canister 11. Remove the cover on both controller canisters. Loosen the thumbscrews that secure the cover to the controller canister. Lift the cover off of the controller canister as shown in the following figures.
Page 23 Figure 2 Controller Top Cover, Internal Parts, and Faceplate Cache Backup Memory Device Slot Locations Cache Memory DIMM Slot Locations 12. Go to "Upgrading a Cache Memory DIMM in the CE7900 Controller Canister" on page 15. Upgrading a Cache If you are upgrading the cache memory DIMMs in one controller canister, you must Memory DIMM in the increase the capacity of the cache memory DIMMs in the other controller canister in CE7900 Controller...
Page 24 Total Cache Number of Cache Capacity of Each Cache DIMM Memory per Memory DIMMs Cache Memory Slots Populated Controller (GB) per Controller DIMM (GB) 2, 4, 5, 7 Locate the cache memory DIMMs that you want to upgrade, or identify the location to add the new cache memory DIMMs.
Page 25 Choose one of the following options: To upgrade cache memory DIMM – Go to step 3. — To add an additional cache memory DIMM – Go to step 4. — Remove the cache memory DIMMs from their slots on the controller card. Refer to the following figure.
Page 26 Total Cache Number of Cache Capacity of Each Cache Backup Backup Memory Backup Memory Cache Backup Memory Device Device per Devices per Memory Device Slots Populated Controller (GB) Controller (GB) USB 3 USB 3, USB 4 Locate the cache backup memory device that you want to upgrade, or identify the location to add the new cache backup memory device.
Page 27 Remove the cache backup memory device from the connector on the controller card. Gently pull back on the latch that secures one edge of the cache backup memory device to the connector on the controller card. Lift the cache backup memory device from the connector. Install the new cache backup memory device.
Page 28 Figure 6 Controller Service Action LEDs Controller Service Action Allowed LED (Blue) Controller Service Action Required LED (Amber) The LEDs come on and go off intermittently for approximately 60 seconds (possibly longer). The seven-segment display shows the sequence OS+ Sd+ blank- to indicate that the controller is performing Start-of-day (SOD) processing.
Page 29: Upgrading Cache Memory For The E2600 Controller-Drive Trays
10. Did this action correct the problem? Yes – Go to step 11. — No – If the problem is not resolved, contact your Technical Support — representative. 11. Using the LEDs and the storage management software, check the status of the trays in the storage array.
Page 30 Turn on power to the controller-drive tray. ATTENTION Data loss or corruption might result if the steps in this upgrade procedure are not followed correctly – You must upgrade the cache memory DIMMs and the cache backup memory devices in both controller canisters in the controller tray or the controller-drive tray.
Page 31 Figure 7 Controller A Position in the E2600 Controller-Drive Tray Put on antistatic protection. Label each cable that is attached to each controller canister so that you can reconnect each cable correctly after the controller canisters are reinstalled. ATTENTION Possible degraded performance – To prevent degraded performance, do not twist, fold, pinch, or step on the fiber-optic cables.
Page 32 Figure 8 Controller LEDs Host Link 1 Service Action Required LED (Amber) Host Link 2 Service Action Required LED (Amber) Battery Service Action Required LED (Amber) Controller Service Action Allowed LED (Blue) Controller Service Action Required LED (Amber) Turn off the Power switch on each of the power-fan canisters, and wait until all LED and seven-segment display activity on the rear of the controller-drive tray has stopped.
Page 33 Remove both controller canisters from the controller-drive tray as shown in the following figure. Unlock and pull out the release levers to release the controller canisters. Using the release levers and your hands, pull both controller canisters out of the controller-drive tray. Set each controller canister on a flat, static-free surface near the controller-drive tray.
Page 34 Figure 11 Controller Air Blocker 11. Insert the controller air blocker into the open controller slot to make sure that the correct airflow is maintained. Figure 12 Inserting the Controller Air Blocker into the Open Controller Slot 12. On each controller canister, press down on both of the top cover latch buttons, and slide the top covers to the rear as shown in the following figure.
Page 35 Figure 13 Controller Cover and Internal Parts Top Cover Latch Buttons 13. Remove the top cover from both controller canisters. 14. Go to "Upgrading the Cache Memory DIMM in the E2600 Controller-Drive Trays" on page 33. Removing the NOTE Before you remove the controller canisters, make sure that you set controller Controller Canisters A offline, as described in the following steps, to make sure that all the data currently from the E2660...
Page 36 ATTENTION Possible hardware damage – To prevent electrostatic discharge damage to the tray, use proper antistatic protection when handling tray components. Gather support data about your storage array by using one of these methods: SANtricity ES From the Array Management Window toolbar, select Monitor >>...
Page 37 ATTENTION Possible degraded performance – To prevent degraded performance, do not twist, fold, pinch, or step on the fiber-optic cables. Do not bend the fiber-optic cables tighter than a 5-cm (2-in.) radius. Stop all host I/O operations. Use one of the following options to place controller A offline. SANtricity ES From the Hardware pane in the Array Management Window, right-click the picture of the controller, and...
Page 38 Figure 16 Power Supplies in the E2600 Controller-Drive Tray Power-Fan Canister for Controller A Power-Fan Canister for Controller B Disconnect the following cables from both controller canisters. Host interface cables — Drive interface cables — Ethernet cables — If fiber-optic cables are present, you can lift the two release levers and partially remove the controller canister.
Page 39 Figure 17 Removing a Controller Canister Release Levers Controller Canister 10. Prepare the controller air blocker by removing it from its packaging and folding it inward at right angles so it is ready to insert into the open controller slot. Chapter 2: Upgrading Trays in the Storage Array...
Page 40 Figure 18 Controller Air Blocker 11. Insert the controller air blocker into the open controller slot to make sure that the correct airflow is maintained. Figure 19 Inserting the Controller Air Blocker into the Open Controller Slot 12. On each controller canister, press down on both of the top cover latch buttons, and slide the top covers to the rear as shown in the following figure.
Page 41 Figure 20 Controller Cover and Internal Parts Top Cover Latch Buttons 13. Remove the top cover from both controller canisters. 14. Go to "Upgrading the Cache Memory DIMM in the E2600 Controller-Drive Trays" on page 33. Upgrading the Cache If you are upgrading the cache memory DIMM in one controller canister, you must Memory DIMM in the increase the capacity of the cache memory DIMM in the other controller canister in E2600 Controller-Drive...
Page 42 Figure 21 Cache Memory DIMM Slot – Top View Cache Memory DIMM Slot Remove the cache memory DIMM from the slot on the controller card shown in the following figure. Pull back on each ejector handle to disengage the cache memory DIMM pins from the slot on the controller card.
Page 43 Figure 22 Removing a Cache Memory DIMM Cache Memory DIMM Ejector Handles Install the new cache memory DIMM. Align the new cache memory DIMM in the slot. Gently push down on the cache memory DIMM to seat the pins into the slot. The ejector handles rise up as the cache memory DIMM is inserted into the slot.
Page 44 Upgrading the Cache The cache backup memory device provides a backup for the cache memory DIMM. Backup Memory The size of the cache backup memory device might be greater than or equal to the Device in the E2600 capacity of the cache memory DIMM. Controller-Drive Trays You must increase the size of the cache backup memory device in both controller canisters.
Page 45 Install the new cache backup memory device. Unwrap the new cache backup memory device. Install the new cache backup memory device into the empty slot location by pressing the cache backup memory device into the slot until it is fully seated. Repeat this procedure for the other controller canister.
Page 46 Look at the LEDs on both controller canisters to make sure that the controllers are booting correctly. The seven-segment display shows the sequence OS+ Sd+ blank- to indicate that the controller is performing Start-of-day (SOD) processing. After the controller successfully completes rebooting, the seven-segment display shows the tray ID matching the seven-segment display on the second controller.
Page 47: Upgrading Cache Memory For The E5400 Controller-Drive Trays
Using the LEDs and the storage management software, check the status of the trays in the storage array. Does any component have a Needs Attention status? Yes – Click the Recovery Guru toolbar button in the Array Management — Window, and complete the recovery procedure. If the problem is not resolved, contact your Technical Support representative.
Page 48 ATTENTION Data loss or corruption might result if the steps in this upgrade procedure are not followed correctly – You must upgrade the cache memory DIMMs and the cache backup memory devices in both controller canisters in the controller tray or the controller-drive tray.
Page 49 Figure 25 Controller Positions in the E5412 Controller-Drive Tray and the E5424 Controller-Drive Tray Controller A Put on antistatic protection. Label each cable that is attached to each controller canister so that you can reconnect each cable correctly after the controller canisters are reinstalled. ATTENTION Possible degraded performance –...
Page 50 Figure 26 Controller LEDs Host Link 1 Service Action Required LED (Amber) Host Link 2 Service Action Required LED (Amber) Battery Service Action Required LED (Amber) Controller Service Action Allowed LED (Blue) Controller Service Action Required LED (Amber) Turn off the Power switch on each of the power-fan canisters, and wait until all LED and seven-segment display activity on the rear of the controller-drive tray has stopped.
Page 51 Remove both controller canisters from the controller-drive tray as shown in the following figure. Unlock and pull out the release levers to release the controller canisters. Using the release levers and your hands, pull both controller canisters out of the controller-drive tray. Set each controller canister on a flat, static-free surface near the controller-drive tray.
Page 52 Figure 29 Controller Air Blocker 11. Insert the controller air blocker into the open controller slot to make sure that the correct airflow is maintained. Figure 30 Inserting the Controller Air Blocker into the Open Controller Slot 12. On each controller canister, press down on both of the top cover latch buttons, and slide the top covers to the rear as shown in the following figure.
Page 53 Figure 31 Controller Cover and Internal Parts Top Cover Latch Buttons 13. Remove the top cover from both controller canisters. 14. Go to "Upgrading the Cache Memory DIMM in the E5400 Controller-Drive Trays" on page 52. Chapter 2: Upgrading Trays in the Storage Array...
Page 54 Removing the NOTE Before you remove the controller canisters, make sure that you set controller Controller Canisters A offline, as described in the following steps, to make sure that all the data currently from the E5460 in the cache in controller A is successfully written to disk before the upgrade. This step Controller-Drive Tray also makes sure that the data currently in the cache in controller B is successfully written to disk before you turn off the power to both of the controller canisters.
Page 55 Figure 32 Controller Positions in the E5460 Controller-Drive Tray Controller A Controller B Put on antistatic protection. Label each cable that is attached to each controller canister so that you can reconnect each cable correctly after the controller canisters are reinstalled. ATTENTION Possible degraded performance –...
Page 56 ATTENTION Possible data loss or corruption – Wait for the blue Controller Service Action Allowed LED on controller A to come on before you turn off the power to either controller; otherwise, possible data loss or corruption might occur. Figure 33 Controller LEDs Controller Service Action Allowed LED (Blue) Controller Service Action Required LED (Amber) Turn off the Power switch on each of the power-fan canisters, and wait until all...
Page 57 Remove both controller canisters from the controller-drive tray as shown in the following figure. Unlock and pull out the release levers to release the controller canisters. Using the release levers and your hands, pull both controller canisters out of the controller-drive tray. Set each controller canister on a flat, static-free surface near the controller-drive tray.
Page 58 Figure 36 Controller Air Blocker 11. Insert the controller air blocker into the open controller slot to make sure that the correct airflow is maintained.
Page 59 Figure 37 Inserting the Controller Air Blocker into the Open Controller Slot 12. On each controller canister, press down on both of the top cover latch buttons, and slide the top covers to the rear as shown in the following figure. Chapter 2: Upgrading Trays in the Storage Array...
Page 60 Figure 38 Controller Cover and Internal Parts Top Cover Latch Buttons 13. Remove the top cover from both controller canisters. 14. Go to "Upgrading the Cache Memory DIMM in the E5400 Controller-Drive Trays" on page 52. Upgrading the Cache If you are upgrading the cache memory DIMMs in one controller canister, you must Memory DIMM in the increase the capacity of the cache memory DIMMs in the other controller canister.
Page 61 Total Cache Number of Cache Capacity of Each Cache DIMM Memory per Memory DIMMs Cache Memory Slots Populated Controller per Controller DIMM 6 GB 1, 2, 3 12 GB 1, 2, 3 24 GB 1, 2, 3 Locate the cache memory DIMM shown in the following figure. Figure 39 Cache Memory DIMM Slots –...
Page 62 Remove the cache memory DIMM from the slot on the controller card shown in the following figure. Pull back on each ejector handle to disengage the cache memory DIMM pins from the slot on the controller card. Lift the cache memory DIMM out of the slot. Place the cache memory DIMM that you removed on a flat, static-free surface.
Page 63 Follow this procedure only if you upgraded the cache memory DIMMs from 6 GB to 12 GB. If you upgraded the cache memory DIMMs from 12 GB to 24 GB, you can skip this procedure. NOTE On the E5460 controller canister, the total cache backup memory per controller does not equal the total cache memory per controller.
Page 64 Identify the location to add the new cache backup memory device as shown in the following figure. Figure 41 Cache Backup Memory – Top View Cache Backup Memory Device Slot 1 Cache Backup Memory Device Slot 2 Install the new cache backup memory device. Unwrap the new cache backup memory device.
Page 65 Reinstalling the Reinstall the top covers on both controller canisters by sliding them forward until Controller Canister in the top cover latch buttons click. the E5400 Slide each controller canister all the way into the controller-drive tray. Rotate the Controller-Drive Tray release levers towards the center of the controller canister to lock that component into place.
Page 66 Figure 42 Controller LEDs Host Link 1 Service Action Required LED (Green) Host Link 2 Service Action Required LED (Green) Battery Service Action Required LED (Amber) Controller Service Action Allowed LED (Blue) Controller Service Action Required LED (Amber) Based on the LED status, perform one of these actions: All of the Service Action Required LEDs are off, and the Array —...
Page 67: Upgrading Host Adapters
Remove the antistatic protection. 10. Gather support data about your updated storage array by using one of these methods: SANtricity ES From the Array Management Window toolbar, select Monitor >> Health >> Collect Support Data. Then name and specify a location on your system where you want to store the support bundle.
Page 68 Cables – iSCSI uses copper cable, and Fibre Channel supports copper cable and fiber-optic cable. Faceplate with the correct overlay. Before you start this procedure, gather antistatic protection and the host interface card that you want to install. ATTENTION Possible hardware damage – To prevent electrostatic discharge damage to the tray, use proper antistatic protection when handling tray components.
Page 69 Put on antistatic protection. ATTENTION Potential degraded performance – To prevent degraded performance, do not twist, fold, pinch, or step on fiber-optic cables. Do not bend the fiber-optic cables tighter than a 5-cm (2-in.) radius. Label each cable that is attached to the controller canister so that you can reconnect the cables correctly after the controller canister is reinstalled.
Page 70 Turn off the Power switch on both controller canisters. Both controllers must be powered down. Unplug the power cord from the controller canister, and set the power cord aside. Disconnect all of these cables from the controller canister: Host interface cables —...
Page 71 Figure 45 Controller Top Cover, Internal Parts, and Faceplate Top Cover Thumbscrews Two Host Interface Cards with Alignment Slots Host Interface Card Thumbscrews Controller Card Sockets for Connecting the Host Interface Cards Host Interface Card Alignment Pins Host Interface Ports on the Faceplate 14.
Page 72 ATTENTION Possible equipment damage – When you remove the host interface card, be careful not to disconnect the seven-segment display from the sheet metal cover. If you need to remove the sheet metal cover, you must first remove the seven-segment display ribbon cable from the motherboard connector. To disconnect the seven-segment display from the motherboard connector, you must lift the center piece of the motherboard connector, and remove the ribbon cable.
Page 73 Install the top cover on the controller canister, and tighten all of the thumbscrews. Slide the controller canister all of the way into the tray. Rotate the release handles in to lock the controller canister into place. Install the SFP transceivers into the controller canister. Reconnect all of these cables to the appropriate ports on the controller canister.
Page 74 12. Look at the Controller Service Action Required LED on the controller canister, and look at all of the controller tray’s Service Action Required LEDs. Based on the LED status, perform one of these actions: All of the Service Action Required LEDs are off, and the Array —...
Page 75: Upgrading A Host Interface Card In The E2600 Controller-Drive Trays
Upgrading a Host ATTENTION Possible equipment damage – Only a qualified service technician Interface Card in the should perform this procedure, or equipment damage might result. E2600 Controller-Drive Use this procedure to upgrade a host interface card (HIC). The replacement HIC can have iSCSI, SAS, or Fibre Channel connections.
Page 76 Perform each of the following tasks in order. Choose the applicable task to remove the controller canisters: Remove the HIC from the E2612 or E2624 controller-drive tray. — Remove the HIC from the E2660 controller-drive tray. — The remaining tasks in this section are the same for the E2612, E2624, and E2660 controller-drive trays.
Page 77 Use the Locate Controller Tray function in the storage management software to identify the controller canisters to upgrade. ATTENTION Potential degraded performance – To prevent degraded performance, do not twist, fold, pinch, or step on the fiber-optic cables. Do not bend the fiber-optic cables tighter than a 5-cm (2-in.) radius.
Page 78 Disconnect all cables from the controller canister that contains the HIC. If fiber-optic cables are present, you can use the two release levers to partially remove the controller canister. Opening these release levers makes it easier to press down the fiber-optic cable release tab. If the storage array is running while you perform this replacement, do not disturb the second controller canister.
Page 79 Figure 49 Controller Air Blocker 10. Insert the controller air blocker into the open controller slot to make sure that correct airflow is maintained. Figure 50 Inserting the Controller Air Blocker into the Open Controller Slot 11. If Small Form-factor Pluggable (SFP) transceivers are present, record the ports to which they are attached, and remove them.
Page 80 12. On the controller canister, press down on both of the top cover latch buttons, and slide the top cover to the rear. Remove the top cover. Figure 51 Host Interface Card Replacement Top Cover Latch Buttons HIC Thumbscrews Host Interface Card HIC Interface Connector HIC Subplate Zero Insertion Force (ZIF) Socket...
Page 81 13. Disconnect the front bezel flex harness by gently opening the zero insertion force (ZIF) socket. NOTE The ZIF socket is very fragile and is easily broken. Either use your fingers or a screwdriver to gently pull the ZIF socket open. 14.
Page 82 ATTENTION Possible hardware damage – To prevent electrostatic discharge damage to the tray, use proper antistatic protection when handling tray components. Gather support data about your storage array by using one of these methods: SANtricity ES From the Array Management Window toolbar, select Monitor >>...
Page 83 SANtricity ES From the Hardware pane in the Array Management Window, right-click the picture of the controller, and select Advanced >> Place >> Offline. Command line interface Enter the following command on the command line: smCLI <DNS-network-name-or-IP-address> -c “set controller [a] availability=offline”;...
Page 84 Figure 53 Removing and Reinstalling a Controller Canister Set the controller canister on a flat, static-free surface with the release levers up. ATTENTION Possible equipment damage – The controller slot cannot remain open for more than three minutes because of the possibility of overheating the equipment. The controller air blocker fills the controller slot so that the equipment will not overheat.
Page 85 Figure 54 Controller Air Blocker 10. Insert the controller air blocker into the open controller slot to make sure that correct airflow is maintained. Chapter 2: Upgrading Trays in the Storage Array...
Page 86 Figure 55 Inserting the Controller Air Blocker into the Open Controller Slot 11. If Small Form-factor Pluggable (SFP) transceivers are present, record the ports to which they are attached, and remove them. 12. On the controller-drive tray canister, press down on both of the top cover latch buttons, and slide the top cover to the rear.
Page 87 Figure 56 Host Interface Card Replacement Top Cover Latch Buttons HIC Thumbscrews Host Interface Card HIC Interface Connector HIC Subplate Zero Insertion Force (ZIF) Socket Front Bezel Chapter 2: Upgrading Trays in the Storage Array...
Page 88 13. Disconnect the front bezel flex harness by gently opening the zero insertion force (ZIF) socket. NOTE The ZIF socket is very fragile and is easily broken. Either use your fingers or a screwdriver to gently pull the ZIF socket open. 14.
Page 89 NOTE Tighten the thumbscrews by hand only. A screwdriver can overtighten the screws. NOTE Make sure that the seven-segment display ribbon cable is still connected to the motherboard connector. If the ribbon cable is not connected, you must lift the center piece of the motherboard connector, and insert the ribbon cable into the motherboard connector.
Page 90 12. Look at the LEDs on the controller canister to make sure that the controller is rebooting correctly. The seven-segment display shows the sequence OS+ Sd+ blank- to indicate that the controller is performing Start-of-day (SOD) processing. After the controller successfully completes rebooting, the seven-segment display shows the tray ID matching the seven-segment display on the second controller.
Page 91: Upgrading A Host Interface Card In The E5400 Controller-Drive Trays
14. Did this action correct the problem? Yes – Go to 15. — No – If the problem is not resolved, contact your Technical Support — representative. 15. Complete any remaining Recovery Guru procedures, if necessary. 16. Using the LEDs and the storage management software, check the status of all of the trays in the storage array.
Page 92 ATTENTION Potential loss of connectivity – If both controllers in a duplex controller-drive tray are powered up at the same time with different types of HICs, a mismatch results that causes both controllers to lock down (shut down and stop operating).
Page 93 Removing the Host NOTE Before you remove the controller canisters, make sure that you set controller Interface Card from A offline, as described in the following steps, to make sure that all the data currently the E5412 or E5424 in the cache in controller A is successfully written to disk before the upgrade. This step Controller-Drive Tray also makes sure that the data currently in the cache in controller B is successfully written to disk before you turn off the power to both of the controller canisters.
Page 94 ATTENTION Possible degraded performance – To prevent degraded performance, do not twist, fold, pinch, or step on the fiber-optic cables. Do not bend the fiber-optic cables tighter than a 5-cm (2-in.) radius. Label each cable that is attached to each controller canister so that you can reconnect each cable correctly after the controller canisters are reinstalled.
Page 95 Disconnect the following cables from the controller canister that contains the HIC you are replacing. Host interface cables — Drive interface cables — Ethernet cables — If fiber-optic cables are present, you can lift the two release levers and partially remove the controller canister.
Page 96 Figure 60 Removing a Controller Canister Release Levers Controller Canister Set the controller canister on a flat, static-free surface with the release levers up. ATTENTION Possible equipment damage – The controller slot cannot remain open for more than three minutes because of the possibility of overheating the equipment. The controller air blocker fills the controller slot so that the equipment will not overheat.
Page 97 Figure 61 Controller Air Blocker 10. Insert the controller air blocker into the open controller slot to make sure that the correct airflow is maintained. Figure 62 Inserting the Controller Air Blocker into the Open Controller Slot 11. On the controller canister, press down on both of the top cover latch buttons, and slide the top cover to the rear.
Page 98 Figure 63 Host Interface Card Replacement Top Cover Latch Buttons HIC Thumbscrews Host Interface Card HIC Interface Connector Front Bezel Zero Insertion Force (ZIF) Socket Front Bezel Screws 12. Disconnect the front bezel flex harness by gently opening the zero insertion force (ZIF) socket.
Page 99 13. Remove the screws holding the front bezel to the controller canister with a phillips screwdriver. NOTE The front bezel can suddenly pop loose and cause damage to either the front bezel flex harness or the zero insertion force (ZIF) socket that is attached to the controller card.
Page 100 Removing the NOTE Before you remove the controller canisters, make sure that you set controller Controller Canisters A offline, as described in the following steps, to make sure that all the data currently from the E5460 in the cache in controller A is successfully written to disk before the upgrade. This step Controller-Drive Tray also makes sure that the data currently in the cache in controller B is successfully written to disk before you turn off the power to both of the controller canisters.
Page 101 Put on antistatic protection. Label each cable that is attached to each controller canister so that you can reconnect each cable correctly after the controller canisters are reinstalled. ATTENTION Possible degraded performance – To prevent degraded performance, do not twist, fold, pinch, or step on the fiber-optic cables. Do not bend the fiber-optic cables tighter than a 5-cm (2-in.) radius.
Page 102 Disconnect the following cables from both controller canister that contains the HIC you are replacing. Host interface cables — Drive interface cables — Ethernet cables — If fiber-optic cables are present, you can lift the two release levers and partially remove the controller canister.
Page 103 Figure 66 Removing and Reinstalling a Controller Canister Release Lever Controller Canister Set the controller canister on a flat, static-free surface with the release levers up. ATTENTION Possible equipment damage – The controller slot cannot remain open for more than three minutes because of the possibility of overheating the equipment. The controller air blocker fills the controller slot so that the equipment will not overheat.
Page 104 Figure 67 Controller Air Blocker 10. Insert the controller air blocker into the open controller slot to make sure that the correct airflow is maintained.
Page 105 Figure 68 Inserting the Controller Air Blocker into the Open Controller Slot 11. On the controller canister, press down on both of the top cover latch buttons, and slide the top cover to the rear. Remove the top cover. Chapter 2: Upgrading Trays in the Storage Array...
Page 106 Figure 69 Host Interface Card Replacement Top Cover Latch Buttons HIC Thumbscrews Host Interface Card HIC Interface Connector Front Bezel Zero Insertion Force (ZIF) Socket Front Bezel Screws Disconnect the front bezel flex harness by gently opening the zero insertion force (ZIF) socket.
Page 107 Remove the screws holding the front bezel to the controller canister with a phillips screwdriver. NOTE The front bezel can suddenly pop loose and cause damage to either the front bezel flex harness or the zero insertion force (ZIF) socket that is attached to the controller card.
Page 108 NOTE Tighten the thumbscrews by hand only. A screwdriver can overtighten the screws. NOTE Make sure that the seven-segment display ribbon cable is still connected to the motherboard connector. If the ribbon cable is not connected, you must lift the center piece of the motherboard connector, and insert the ribbon cable into the motherboard connector.
Page 109 Figure 70 Controller LEDs Host Link 1 Service Action Required LED (Green) Host Link 2 Service Action Required LED (Green) Battery Service Action Required LED (Amber) Controller Service Action Allowed LED (Blue) Controller Service Action Required LED (Amber) The seven-segment display shows the sequence OS+ Sd+ blank- to indicate that the controller is performing Start-of-day (SOD) processing.
Page 110 16. Does any component have a Needs Attention status? Yes – Click the Recovery Guru toolbar button in the Array Management — Window, and complete the recovery procedure. If the problem is not resolved, contact your Technical Support representative. No – Go to step 17. —...
Page 111: Using The Firmware Upgrade Utility
Using the Firmware Upgrade Utility The firmware upgrade utility helps you to upgrade your firmware quickly and easily. You can upgrade to controller firmware version 7.15 from any controller firmware version 6.14 or later. The firmware upgrade utility not only upgrades the controller firmware and NVSRAM, but it also migrates the drive configuration databases (DACstores) to the new format and size.
Page 113: Upgrade Instructions For The Hp-Ux Os
Upgrade Instructions for the HP-UX OS Use the procedures in this chapter to upgrade the storage management software on the HP-UX operating system. System Review these specifications to make sure that your system meets the minimum Requirements installation requirements. for HPUX Operating system version for I/O 11.3 attached hosts...
Page 114: Installing The Storage Management Software On The Hp-Ux Os
NOTE On the web page from which you download the patch, click the dependency link to make sure that you install all required updates. Make sure that the maximum kernel parameters are configured depending on the requirements as shown in the following table. Table 1 HP-UX Storage Management Station –...
Page 115 Uncompress the SMIA-HPUX-90.10.xx.xx.bin file from the CD-ROM to an existing directory on your hard drive. To change to the installation directory, type this command, and press Enter. In this command, <install> is the name of the directory where the installation files are located.
Page 116: Checking The Installation On The Hp-Ux Os
NOTE If you cancel an installation before the installation completes or while the progress bar is still visible, the installation stops prematurely. The software creates an installation log. You must manually uninstall the software. If you cancel the installation before the progress bar is visible, you do not need to uninstall the software.
Page 117: Uninstalling The Storage Management Software On The Hp-Ux Os
Start the storage management software. At the prompt, type this command, and press Enter: SMclient After the client software starts, the Enterprise Management Window and these dialogs appear: Select Addition Method — Enterprise Management Window Task Assistant — Refer to the online help topics in storage management software for more information about how to manage your storage array.
Page 119: Upgrade Instructions For The Solaris Os
Upgrade Instructions for the Solaris OS Use the procedures in this chapter to upgrade the storage management software on the Solaris operating system. Supported Review these specifications to make sure that your system meets the minimum Components for general requirements. Solaris NOTE Solaris supports only Fibre Channel host connections.
Page 120 Host adapters Emulex LP11000, LP11002 LPE12000/12002 Qlogic QLA246x QLE246x QLE2560/2562 SG-XPCI1FC-QF4 (QLA2460) SG-XPCI2FC-QF4 (QLA2462) SG-XPCIE1FC-QF4 (QLE2460) SG-XPCIE2FC-QF4 (QLE2462) SG-XPCIE1FC-QF8-N (QLe2560) SG-XPCIE2FC-QF8-N (QLe2562) SG-XPCI1FC-EM4 (LP11000) SG-XPCI2FC-EM4 (LP11002) SG-XPCIE1FC-EM4 (Lpe11000) SG-XPCIE2FC-EM4 (Lpe11002) SG-XPCIE2FC-EM8-Z Dual Port (LPe12002) SG-XPCIE1FC-EM8-Z Single Port (LPe12000) Fibre Channel configurations Direct connect Fabric JRE version...
Page 121: Installing The Storage Management Software On The Solaris Os
Preferred failover mode Solaris 10 u9 non-TPGS Solaris 11 TPGS/ALUA Node failover SunCluster 3.2 or latest Providers Installing the Use this procedure to install the storage management software packages on the Storage Solaris OS. Refer to the Failover Drivers User Guide for information about failover driver installation and configuration on the Solaris OS.
Page 122 At the prompt, type this command, and press Enter. In this command, SMIA-SOL.bin is the name of the installation program on the CD. SMIA-SOL.bin After the software is loaded, the Introduction window appears. Click Next. The License Agreement window appears. Select the option that accepts the terms of the License Agreement.
Page 123: Checking The Installation On The Solaris Os
13. Click Install. The Installing window appears while the software is loading. When the software is loaded, the Install Complete window appears. NOTE If you cancel an installation before the installation completes or while the progress bar is still visible, the installation stops prematurely. The software creates an installation log.
Page 124: Uninstalling The Storage Management Software On The Solaris Os
Start the storage management software. At the prompt, type this command, and press Enter: SMclient After the client software starts, the Enterprise Management Window and these dialogs appear: Select Addition Method — Enterprise Management Window Task Assistant — Refer to the online help topics in storage management software for more information about how to manage your storage array.
Page 125: Upgrade Instructions For The Linux Os
Upgrade Instructions for the Linux OS Use the procedures in this chapter to upgrade the storage management software on the Linux operating system. System Review these specifications to make sure that your system meets the minimum Requirements general requirements. for Linux Operating system version for I/O RHEL 5.7 attached hosts...
Page 126 Host adapters Emulex LP11000, LP11002 LP1150 LPe11000, LPe11002 LPe1150 LPe12000/12002 LPe1250 Qlogic QLA246x QLE246x QLE256 Brocade 815, SAS host adapters 3801E 3801X 3442E 3442X 9200-8e...
Page 127 iSCSI host connections 1 Gb/s Broadcom NetXtreme II 5708 Broadcom NetXtreme II 5709 Broadcom NetXtreme LF 5721 Intel PRO/1000MT Dual Port Intel PRO/1000PT Dual port 10 Gb/s Brocade 1020 Qlogic 8142 Emulex OCE10102 Intel 10Gb XSFR Intel 10Gb AFDA Server Adapter Broadcom NetXtreme II 57712 Broadcom NetXtreme II 57711 Fibre Channel configurations...
Page 128: System Requirements For Linux With Infiniband
System Requirements for Linux with InfiniBand Operating system version for I/O RHEL 6.1 attached hosts SLES 5.6 Operating system version for management stations only (no I/O attached hosts) SLES 10 client SLES 11 client Processor support Intel Xeon 32 bit, Intel Xeon 64 bit, AMD Opteron 32 bit, AMD Opteron 64 bit Controller trays and E5400...
Page 129: Installing The Storage Management Software On The Linux Os
Switches Mellanox Switches SX6036 SX6536 IS5035 IS500 IS5200 IS5300 IS5600 4036 4036E 4200 4799 Qlogic Switches 12300 12800 Fibre Channel configurations Fabric JRE version 1.6.x Rootboot supported? SCSI driver Melanox OFED driver I/O path failover DMMP only - ALUA Preferred failover mode ALUA Node failover Lustre...
Page 130 NOTE Refer to the storage management software Failover Drivers User Guide for information about failover driver installation and configuration on the Linux OS. You must complete manual procedures for correct failover driver installation. NOTE The storage management software supports the use of the storage array as a boot device.
Page 131 The steps in this procedure describe a typical (full) installation. Based on the type of installation you are performing, select one of these options: Typical (Full Installation) – This selection, which is the default, installs all — of the packages on the system. Choose this option if you do not know which installation type to select.
Page 132: Checking The Installation On The Linux Os
14. Install the RDAC package. While in the /opt/StorageManager directory, type this command at the prompt, and press Enter. In this command, <rdac-Package-name> is the name of the RDAC package. tar -xvf <rdac-Package-name>.tar The source files uncompress into the linuxrdac directory (2.4 kernel) or the linuxrdac-09.01.Bx.xx directory (2.6 kernel).
Page 133: Uninstalling Storage Management Software On The Linux Os
At the prompt, type this command, and press Enter. In this command, <package name> is the name of a package that you installed. rqm -qi <package name> Note any problem that is reported. For each package you installed, repeat step through step 3.
Page 134 Click Next. The Uninstall Options window appears. You can choose either to perform a complete uninstallation or to select specific packages to uninstall individually. Either select the packages that you want to uninstall, or select a complete uninstallation. Click Next. The Multi-Path Driver Warning dialog appears.
Page 135: Upgrade Instructions For The Windows Os
Upgrade Instructions for the Windows OS Use the procedures in this chapter to upgrade the storage management software on the Windows operating system. System Review these specifications to make sure that your system meets the minimum Requirements general requirements. for Windows Server 2003 and Operating system version for I/O Windows Server 2003 SP2, R2...
Page 136 Fibre Channel host adapters Emulex LP11000, LP11000DC LP101 LP1150 LPe11000, LPe11002 LPe1150 LPe12000/12002 LPe1250 Qlogic QLA246x QLE246x QLE2560/2562 Brocade 815, SAS host adapters 3801E 3801X 3442E 3442X 9200-8e...
Page 137 iSCSI host connections 1 Gb/s Broadcom NetXtreme II 5708 Broadcom NetXtreme II 5709 Broadcom NetXtreme LF 5721 Intel PRO/1000MT Dual Port Intel PRO/1000PT Dual port 10 Gb/s Brocade 1020 Qlogic 8142 Intel 10Gb XSFR Intel 10Gb AFDA Server Adapter Broadcom NetXtreme II 57712 Fibre Channel configurations Fabric JRE version...
Page 138: System Requirements For Windows Server 2008, Hyper-V And Vista
NOTE Many dedicated servers are not designed to run graphic-intensive software. If your system has video problems while running the storage management software, you might need to upgrade the server video card. Computers that use system memory for video memory are not recommended for use with the storage management software.
Page 139 Fibre Channel host adapters Emulex LP11000, LP11000DC LP101 LP1150 LPe11000, LPe11002 LPe1150 LPe12000/12002 LPe1250 Qlogic QLA246x QLE246x QLE2560/2562 Brocade 815, SAS host adapters 3801E 3801X 3442E 3442X SAS9200-8e Chapter 7: Upgrade Instructions for the Windows OS...
Page 140: Installing The Storage Management Software On The Windows Os
iSCSI host connections 1 Gb/s Broadcom NetXtreme II 5708 Broadcom NetXtreme II 5709 Broadcom NetXtreme LF 5721 Intel PRO/1000MT Dual Port Intel PRO/1000PT Dual port 10 Gb/s Brocade 1020 Qlogic 8142 Qlogic8242 Intel 10Gb XSFR Intel 10Gb AFDA Server Adapter Broadcom NetXtreme II 57712 Broadcom NetXtreme II 57711 Fibre Channel configurations...
Page 141 ATTENTION Possible data corruption – If the host is allowed to access data on the storage array without RDAC or a valid installation of a path failover product, and has dual paths to the storage array, the data might become unusable. NOTE Before you start the primary server of a server cluster, complete all applicable configuration procedures for each system.
Page 142 10. Click Next. The Choose Install Folder window appears, which identifies the default installation location. 11. Click Next. The Select Installation Type window appears. 12. The steps in this procedure describe a typical (full) installation. Based on the type of installation you are performing, select one of these options. NOTE If you want to install the Windows boot device on a storage array, select Management Station.
Page 143 16. Click Next. The Pre-Installation Summary window appears. 17. Click Install. The Installing window appears while the software is loading. The Installation/Remove status window also appears throughout the installation process. The Security Alert dialog might appear multiple times. 18. Did the Security Alert dialog appear? Yes –...
Page 144: Checking The Installation On The Windows Os
Checking the After you have completed installing the software packages, make sure that they Installation on installed successfully. the Windows NOTE To make sure that all of the packages installed successfully on the Windows OS, go to the registry settings in the HKEY_LOCAL_MACHINE\Software\Storage directory.
Page 145 ATTENTION Possible data corruption – If no multi-path driver exists in the host and you send I/O to the storage array, data corruption could occur. Do not uninstall the multi-path driver, even if you are not using the storage array as a boot device. Select the storage array in the Enterprise Management Window.
Page 146 Is the Windows boot device on a storage array? ATTENTION Possible data corruption – If the Windows host uses any volumes on the storage array (boot device or otherwise), there is a risk of data corruption if RDAC is removed and there are multiple paths to the storage array. Yes –...
Page 147: Upgrade Instructions For Asymmetric Logical Unit Access (Alua) With The Vmware Os
Upgrade Instructions for Asymmetric Logical Unit Access (ALUA) with the VMware OS Use the procedures in this chapter to configure VMware to support ALUA/TPGS. Starting with storage management software version 10.83 and controller firmware version 7.83, any storage array with the ALUA/TPGS feature enabled is managed by the VMW_SATP_ALUA plug-in on VMware.
Page 148 Fibre Channel host adapters Emulex LP11000, LP110002 LPe11000, LPe11002 LPe12000/12002 Qlogic QLA246x QLE246x QLE2560/2562 Brocade 815, SAS host adapters 3801E 3801X 3442E 3442X 9200-8e...
Page 149 iSCSI host connections 1 Gb/s Broadcom NetXtreme II 5708 Broadcom NetXtreme II 5709 Broadcom NetXtreme LF 5721 Intel PRO/1000MT Dual Port Intel PRO/1000PT Dual port 10 Gb/s Brocade 1020 Qlogic 8142 Emulex OCE10102 Intel 10Gb XSFR Intel 10Gb AFDA Server Adapter Broadcom NetXtreme II 57712 Broadcom NetXtreme II 57711 JRE version...
Page 150: Versions
Installing ALUA Support for VMware Make sure that the host software on your management station is upgraded to Versions version 10.83. ESX4.1U2, Use one of the following command sequences to manually add a claim rule to ESXi5.0, and select VMW_SATP_ALUA to claim any storage array that has its target port Prior Versions group support (TPGS) bit set.
Page 151: Subsequent Versions
Use one of the following command sequences to verify that the TPGS/ALUA enabled devices are claimed by the VMW_SATP_ALUA plug-in. For ESX4.1, enter the command #esxcli nmp device list on the — command line of the host. Check that the output shows VMW_SATP_ALUA as the value of Storage Array Type for every storage array whose host software level is 10.83.
Page 153: Boot Device Installation
Boot Device Installation Boot Device Not all operating system support the use of a storage array as a boot device. The Support following table shows which operating systems support this configuration. Table 1 Operating System Support for Using a Storage Array as a Boot Device Operating System Boot Device Support Comments...
Page 154: Storage Array And Host Preparation
Storage Array and To prepare the storage array as a boot device, perform these procedures in order: Host Preparation Perform the instructions in “Preparing the Storage Array as a Boot Device” on page 146. Perform the instructions in “Preparing the Host”...
Page 155 Select Edit >> Add Device. The Add Device dialog appears. Add the Internet Protocol (IP) addresses or host names of the controllers in the storage array. You must add the IP addresses or host names of the controllers one at a time. For more information, refer to the online help topics in the Enterprise Management Window.
Page 156 Consolidating Free Select the volume group that contains the Free Capacity nodes. Capacity Nodes Select Volume Group >> Defragment. This operation consolidates all of the Free Capacity nodes on the volume group. Is the Free Capacity node that results from the procedure 2 GB or larger? Yes –...
Page 157 10. Click Next. 11. In the Specify Advanced Volume Parameters dialog, perform these steps: From the Volume I/O characteristics area, select File System. From the Preferred controller ownership area, select Slot A. From the Volume-to-LUN Mapping area, select Map Later with Storage Partitioning.
Page 158 To create the volume and the volume group, click Finish. The Create Volume Wizard – Creation Successful dialog appears with a prompt to configure another boot volume. 10. Click No. 11. Click OK. 12. Use the Storage Partitioning premium feature to map the volume to the host by using LUN 0.
Page 159: Preparing The Host
ATTENTION Possible data corruption – When you start from the storage array, there must be only a single path to the storage array when RDAC is removed. The path must be to the controller that owns the boot volume. If the host is permitted to start without RDAC and still has dual paths to the storage array, the data might become unusable.
Page 160 Will you download new controller firmware and NVSRAM to the storage array after the host software installation? Yes – The new NVSRAM file is pre-configured to enable RDAC — multi-path functionality. Go to step 5. No – Go to step 4. —...
Page 161 Based on your installation environment, perform one of these actions: Cluster environment – Go to step 8. — Standard environment – Start the software. Go to step 9. — Install the host software on each host in the server cluster. NOTE Do not configure the server cluster software at this time.

Silicon Graphics InfiniteStorage 4000 Series System Upgrade Manual

Chapter 1 Preparing to Upgrade Your Storage Management Software

Chapter 2 Upgrading Trays in the Storage Array

Chapter 3 Using the Firmware Upgrade Utility

Chapter 4 Upgrade Instructions for the HP-UX os

Chapter 5 Upgrade Instructions for the Solaris os

Chapter 6 Upgrade Instructions for the Linux os

Chapter 7 Upgrade Instructions for the Windows os

Chapter 8 Upgrade Instructions for Asymmetric Logical Unit Access (ALUA) with the Vmware os

Appendix A

Boot Device Installation

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