Help From Etc Technical Services - ETC SmartFade User Manual

Help from ETC Technical Services

If you are having difficulties, your most convenient resources are the references given in
this user manual. To search more widely, try the ETC Web site at www.etcconnect.com.
You can ask other users for advice on the ETC forums at www.etcconnect.com/community.
If none of these resources is sufficient, contact ETC Technical Services directly at one of
the offices identified below. Emergency service is available from all ETC offices outside of
normal business hours.
When calling for help, please have the following information handy:
• Console model and serial number (located on back panel)
• Dimmer manufacturer and installation type
• Other components in your system (Unison
A m e r i c a s
Electronic Theatre Controls Inc.
Technical Services Department
3031 Pleasant View Road
Middleton, WI 53562
800-775-4382 (USA, toll-free)
+1-608 831-4116
service@etcconnect.com
A s i a
ETC Asia, Ltd.
Technical Services Department
Room 1801, 18/F, Tower 1
Phase 1, Enterprise Square
9 Sheung Yuet Road
Kowloon Bay, Kowloon,
Hong Kong
+852 2799 1220
service@etcasia.com
Introduction
® , other consoles, etc.)
U n i t e d K i n g d o m
Electronic Theatre Controls Ltd.
Technical Services Department
26-28 Victoria Industrial Estate
Victoria Road,
London W3 6UU England
+44 (0)20 8896 1000
service@etceurope.com
G e r m a n y
Electronic Theatre Controls GmbH
Technical Services Department
Ohmstrasse 3
83607 Holzkirchen, Germany
+49 (80 24) 47 00-0
techserv-hoki@etcconnect.com
3