Auto Attendant Details - Avaya one-X Quick Edition System Administration Manual

To delete a dialing rule from a group
1. With the View Group Details dialog box on display, click Dialing Rules.
2. Click Remove Rule. The Edit Group Remove Dialing Rule dialog box is displayed.
Note:
The Remove Rule link is not available unless custom group-dialing rules have
Note:
been added to the View Group Dialing Rules list.
3. From the Delete Rule From Group list, select the rule that you want to delete.
4. Click Submit.
To enable or disable a dialing rule for a group
1. With the View Group Details dialog box on display, click Dialing Rules.
2. Click Change Details. The Edit Group Dialing Rules dialog box is displayed.
Note:
The Change Details link is not available unless custom group-dialing rules have
Note:
been added to the View Group Dialing Rules list.
3. Select Allow or Disallow beside the rule that you want to edit.
4. Click Submit.

Auto Attendant Details

Your one-X Quick Edition network is equipped with a default Auto Attendant that answers calls
from the PSTN or a SIP (VoIP) network. A different Auto Attendant configuration can be
assigned to each PSTN gateway or SIP identity.
The Auto Attendant answers calls and instructs callers to dial the extension number, enter the
name of the person, or press 0 to reach the operator. A caller who does not know the extension
number can use the dialpad keys to spell a name and have the call transferred. For example, to
reach someone named Mary Young, a caller would press 1 to access the Corporate directory,
and then press the keys on the dialpad to enter the last name (96864) followed by the # key.
If the caller does not respond to Auto Attendant prompts, or dials zero, the call is transferred to
the designated operator. Callers who use rotary or pulse telephones are redirected to the
designated operator because rotary/pulse telephones are unable to generate tones.
The Auto Attendant can play the default greeting all the time, or you can record two custom
greetings and manually switch the recording to play at different times. For example, you can use
one greeting during the day when you are open for business, and one when the office is closed.
You can define multiple Auto Attendant configurations per one-X Quick Edition network.
Avaya one-X Quick Edition Release 3.1.0 System Administration Guide
Corporate Directory
43
May 2007