Avaya one-X User Manual
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Avaya one-X User Manual

9608/9611g ip telephone
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Avaya one-X
Deskphone SIP for
9608/9611G IP Telephone User Guide
16-603595
Issue 1
September 2010

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  • Page 1 ™ Avaya one-X Deskphone SIP for 9608/9611G IP Telephone User Guide 16-603595 Issue 1 September 2010...
  • Page 2 Avaya. All content on this site, the documentation(s) and the Avaya does not guarantee that these links will work all the time and has product(s) provided by Avaya including the selection, arrangement and no control over the availability of the linked pages.
  • Page 3 Web site: http://www.avaya.com/support Contact Avaya Support Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Web site: http://www.avaya.com/...
  • Page 4 ™ Avaya one-X Deskphone SIP for 9608/9611G IP Telephone User Guide September 2010...

  • Page 5: Table Of Contents

    Overview................................9 Scrolling and navigation..........................11 About icons..............................12 Administrative messages..........................13 Telephone stand..............................13 Viewing Network Information...........................14 Chapter 2: Avaya Menu......................15 Options & Settings............................16 Setting the Phone Screen on calling......................17 Setting the Phone Screen on ringing......................17 Displaying call timers..........................18 Setting redial options..........................18 Configuring visual alerts.........................19 Setting the audio path..........................19...
  • Page 6 Unparking a call..............................62 Picking up a call to another extension......................63 Picking up a call to another call pickup group....................63 Picking up a call from your pickup group......................64 ™ Avaya one-X Deskphone SIP for 9608/9611G IP Telephone User Guide September 2010...
  • Page 7 Chapter 15: About locking and logging in to and out of your telephone......75 Logging in to your telephone extension......................75 Locking and unlocking your telephone......................76 Logging out of your telephone extension......................76 Index............................77 ™ Avaya one-X Deskphone SIP for 9608/9611G IP Telephone User Guide September 2010...
  • Page 8 ™ Avaya one-X Deskphone SIP for 9608/9611G IP Telephone User Guide September 2010...

  • Page 9: Chapter 1: Introduction To The 9608/9611G Sip Deskphone

    Not all functions and features described in this user guide may be available on your deskphone. If you find that a function or feature is not available, please contact your system administrator. Overview ™ Avaya one-X Deskphone SIP for 9608/9611G IP Telephone User Guide September 2010...
  • Page 10 Lines The line buttons with integrated LEDs show which lines are in use and correspond to the lines on the display. Press the line button to select ™ Avaya one-X Deskphone SIP for 9608/9611G IP Telephone User Guide September 2010...

  • Page 11: Scrolling And Navigation

    For example, when you select an entry in your contacts list, pressing the OK button places a call to that person. ™ Avaya one-X Deskphone SIP for 9608/9611G IP Telephone User Guide September 2010...

  • Page 12: About Icons

    (logged in) and that phone is in an idle state. Presence icon signifying this contact is currently on his or her phone; Busy indicator. Presence icon indicating this contact is not logged in (unregistered). ™ Avaya one-X Deskphone SIP for 9608/9611G IP Telephone User Guide September 2010...

  • Page 13: Administrative Messages

    If your phone is in the upright position for wall mounting, reverse the tab located below the switchhook in the top ear piece pocket (on the ™ Avaya one-X Deskphone SIP for 9608/9611G IP Telephone User Guide September 2010...

  • Page 14: Viewing Network Information

    Audio parameters, IP (Internet Protocol) parameters, Quality of Service, Interfaces, 802.1X Parameters, Miscellaneous, and Diagnostics. Your system administrator will instruct you further as to which network information options and settings are needed. ™ Avaya one-X Deskphone SIP for 9608/9611G IP Telephone User Guide September 2010...

  • Page 15: Chapter 2: Avaya Menu

    Chapter 2: Avaya Menu You can use the Avaya Menu to adjust and customize options and settings for your telephone, access additional Web-based applications, get information about your phone and network settings, and log out. When you press the Home button, you see one of the following menus,...

  • Page 16: Options & Settings

    (Internet Protocol) parameters, Quality of Service, Interfaces, 802.1X Parameters, and Miscellaneous. Your system administrator may ask you to use this option to check certain phone or network settings to investigate problems. ™ Avaya one-X Deskphone SIP for 9608/9611G IP Telephone User Guide September 2010...

  • Page 17: Setting The Phone Screen On Calling

    6. Select Phone Screen on Ringing. 7. Press Change or OK or use the right or left navigation arrows to set the option to Yes or No. 8. Press Save. ™ Avaya one-X Deskphone SIP for 9608/9611G IP Telephone User Guide September 2010...

  • Page 18: Displaying Call Timers

    6. Press Select or OK. 7. Select Redial. 8. Press Change or OK or the Right/Left Arrows to toggle between One Number and List. 9. Press Save. ™ Avaya one-X Deskphone SIP for 9608/9611G IP Telephone User Guide September 2010...

  • Page 19: Configuring Visual Alerts

    6. Press Select or OK. 7. Select Audio Path. 8. Press Change or OK or use the Right/Left arrows to change the Speaker or Headset setting. 9. Press Save. ™ Avaya one-X Deskphone SIP for 9608/9611G IP Telephone User Guide September 2010...

  • Page 20: Setting Dialing Options

    3. Press Select or OK. 4. Scroll to Assign Speed Dial Entries..If your telephone does not display the Assign Speed Dial option, your administrator has not made this feature available. ™ Avaya one-X Deskphone SIP for 9608/9611G IP Telephone User Guide September 2010...

  • Page 21: Setting Up Favorites

    You can change the labels that are displayed for your extensions, features, and system numbers or speed dial buttons. For example, you can change the label for your extension to ™ Avaya one-X Deskphone SIP for 9608/9611G IP Telephone User Guide September 2010...

  • Page 22: Adjusting The Brightness Or Contrast Of The Display

    59. 1. Press Home. Note: To edit a label on an attached Avaya BM12 Button Module, press the Edit button on the module instead and proceed to Step 10. 2. Select Options & Settings... 3. Press Select or OK.

  • Page 23: Changing The Ring Pattern

    7. Press Change to move from one ring tone to the next. 8. Repeat the last step until you find the ring pattern you want. 9. Press Save to make it your ring pattern. ™ Avaya one-X Deskphone SIP for 9608/9611G IP Telephone User Guide September 2010...

  • Page 24: Setting A Call Pickup Ring Tone

    9. Press Change or OK or the Right/Left Arrows to toggle from one choice to the next, which display in the following sequence: Audible, Visual, Both (audible and visual), or None (no call pickup alert indication). 10. Press Save. ™ Avaya one-X Deskphone SIP for 9608/9611G IP Telephone User Guide September 2010...

  • Page 25: Changing The Background Logo

    Your telephone beeps if you make a mistake or take an action that is not allowed. If you do not want to hear error beeps, set your error tone to Off. ™ Avaya one-X Deskphone SIP for 9608/9611G IP Telephone User Guide September 2010...

  • Page 26: Setting The Phone Screen Width

    Half to Full. 8. Press Save. Changing the language 1. Press Home. 2. Select Options & Settings... 3. Press Select or OK. ™ Avaya one-X Deskphone SIP for 9608/9611G IP Telephone User Guide September 2010...

  • Page 27: Setting The Time Format

    9. Press Save. Turning automatic gain control on or off 1. Press Home. 2. Select Options & Settings... 3. Press Select or OK. 4. Select Advanced Options... ™ Avaya one-X Deskphone SIP for 9608/9611G IP Telephone User Guide September 2010...

  • Page 28: Integrating Other Applications With Your Phone

    Microsoft Exchange calendaring on your phone; use the Change softkey or Right/Left arrows to change this setting from No to Yes or Yes or No. 8. Press Save or OK. ™ Avaya one-X Deskphone SIP for 9608/9611G IP Telephone User Guide September 2010...
  • Page 29 10. Press Save or OK to save your settings and preferences. Note: When Exchange calendar is active, a Calendar label displays beneath your last call appearance on the Phone screen. ™ Avaya one-X Deskphone SIP for 9608/9611G IP Telephone User Guide September 2010...
  • Page 30 Avaya Menu ™ Avaya one-X Deskphone SIP for 9608/9611G IP Telephone User Guide September 2010...

  • Page 31: Chapter 3: Answering A Call

    Phone Screen on Ringing option to Yes (see Setting the Phone Screen on ringing on page 17. Ignoring an incoming call Press Ignore to turn off the ringer for an incoming call ™ Avaya one-X Deskphone SIP for 9608/9611G IP Telephone User Guide September 2010...

  • Page 32: Putting A Call On Hold

    1. From the Phone screen, if the call to be transferred is not already active (highlighted), select the line on which the call to be transferred appears. 2. Press Transfer. ™ Avaya one-X Deskphone SIP for 9608/9611G IP Telephone User Guide September 2010...
  • Page 33 Unanswered transfers may be returned to your telephone as a recalled transfer. In this case, you hear a priority ring and see the display message Return next to the call. ™ Avaya one-X Deskphone SIP for 9608/9611G IP Telephone User Guide September 2010...
  • Page 34 Answering a call ™ Avaya one-X Deskphone SIP for 9608/9611G IP Telephone User Guide September 2010...

  • Page 35: Chapter 4: Making A Call

    Speaker and displays “Emergency Call in Progress”. 3. To end the emergency call, press the End Call softkey or press the Speaker button. ™ Avaya one-X Deskphone SIP for 9608/9611G IP Telephone User Guide September 2010...

  • Page 36: Redialing A Number

    Technology or the Help Desk as Autodial numbers, so you can dial them with one touch. 1. From the Phone screen, scroll right twice to display the System Numbers menu. ™ Avaya one-X Deskphone SIP for 9608/9611G IP Telephone User Guide September 2010...

  • Page 37: Making A Call Using Edit Dialing

    For example, if you added John Smith to your Contacts List as “Smith, John” you would start typing his last name rather than his first name. Each time you press the ™ Avaya one-X Deskphone SIP for 9608/9611G IP Telephone User Guide September 2010...

  • Page 38: Calling A Person From Call History

    2. Press the line button corresponding to the line with the link or press OK. The deskphone initiates a call to the person or number associated with the click to dial link. ™ Avaya one-X Deskphone SIP for 9608/9611G IP Telephone User Guide September 2010...

  • Page 39: Chapter 5: Forwarding Calls

    3. Enter the number to which you want to forward your calls as the destination, then press Enter or OK. After you enter the forwarding number, you hear a confirmation tone. ™ Avaya one-X Deskphone SIP for 9608/9611G IP Telephone User Guide September 2010...

  • Page 40: Turning Off Call Forwarding

    2. Scroll down to the active Call Forward button. 3. Press OK or the line button on which Call Forwarding appears. When you turn off the Call Forwarding feature, you hear a confirmation tone. ™ Avaya one-X Deskphone SIP for 9608/9611G IP Telephone User Guide September 2010...

  • Page 41: Chapter 6: Conference Calls

    3. Select the call on hold that you want to add to the conference. 4. Press Resume to take the call off hold. 5. Press Join or Conf to add the person to the conference call. ™ Avaya one-X Deskphone SIP for 9608/9611G IP Telephone User Guide September 2010...

  • Page 42: Putting A Conference Call On Hold

    2. Press Resume or OK to resume the conference call. Dropping the last person added to a conference call 1. From the Phone screen, select your active call. 2. Press Drop. ™ Avaya one-X Deskphone SIP for 9608/9611G IP Telephone User Guide September 2010...

  • Page 43: Chapter 7: Bridged Call Appearances

    Joining a call on a bridged line You can join an existing call on a bridged line. 1. Select the bridged call in progress that you want to join. 2. Press Bridge. ™ Avaya one-X Deskphone SIP for 9608/9611G IP Telephone User Guide September 2010...

  • Page 44: Making An Outgoing Call On A Bridged Line

    Transferring a bridged call to its own voice mail Use the Transfer to Voice Mail feature to transfer a call you took on a bridged line to its voice mail. ™ Avaya one-X Deskphone SIP for 9608/9611G IP Telephone User Guide September 2010...
  • Page 45 Features menu. 2. If necessary, scroll down to Transfer to Voice Mail. 3. Press OK or Enter to transfer the bridged call to its respective voice mail system. ™ Avaya one-X Deskphone SIP for 9608/9611G IP Telephone User Guide September 2010...
  • Page 46 Bridged call appearances ™ Avaya one-X Deskphone SIP for 9608/9611G IP Telephone User Guide September 2010...

  • Page 47: Chapter 8: Contacts

    Next steps If your administrator has set up a corporate contact list or database, you can extend a search. For information, see Extended searching on page 48 ™ Avaya one-X Deskphone SIP for 9608/9611G IP Telephone User Guide September 2010...

  • Page 48: Extended Searching

    Selecting Details is the only way to dial a second or third number for a contact. 4. Press the appropriate softkey to call or edit this contact, delete this contact, or return to the Contacts screen. ™ Avaya one-X Deskphone SIP for 9608/9611G IP Telephone User Guide September 2010...

  • Page 49: Adding A New Contact

    7. Select the type of number entered (work, mobile, home, handle). If you select handle, provide a value that represents the extension number, an "at" @ symbol, and the company name, for example, 21234@avaya.com. You can then determine the contact's presence based on handle icons that appear next to this person's name/number.

  • Page 50: Editing A Contact

    Deleting a contact 1. Press Contacts. 2. Select the contact you want to delete. 3. Press More > Delete. 4. Press Yes to confirm or No to cancel. ™ Avaya one-X Deskphone SIP for 9608/9611G IP Telephone User Guide September 2010...

  • Page 51: Chapter 9: Call History

    3. Scroll up or down to view the entries on the list. Viewing call history details 1. Press History. 2. Select the number you want to view. 3. Press Details. ™ Avaya one-X Deskphone SIP for 9608/9611G IP Telephone User Guide September 2010...

  • Page 52: Adding An Entry From The Call History To Your Contacts List

    2. Select the number you want to delete. 3. Press More > Delete. 4. Press Delete or OK to confirm, or press Cancel if you do not want to delete it. ™ Avaya one-X Deskphone SIP for 9608/9611G IP Telephone User Guide September 2010...

  • Page 53: Clearing All Call History Entries

    To turn off logging your calls, select History. To turn logging of bridged lines on or off, select Log Bridged Calls. 7. Press Change or OK to turn call history logging on or off. 8. Press Save. ™ Avaya one-X Deskphone SIP for 9608/9611G IP Telephone User Guide September 2010...
  • Page 54 Call History ™ Avaya one-X Deskphone SIP for 9608/9611G IP Telephone User Guide September 2010...

  • Page 55: Chapter 10: Getting Your Messages

    Logging into your voice mail 1. To log in to your voice mail, press the Message button. 2. Follow the voice prompts from your voice mail system. ™ Avaya one-X Deskphone SIP for 9608/9611G IP Telephone User Guide September 2010...
  • Page 56 Getting your messages ™ Avaya one-X Deskphone SIP for 9608/9611G IP Telephone User Guide September 2010...

  • Page 57: Chapter 11: About Features

    Feature names are often abbreviated to fit your deskphone or button module display area. Use this table as a cross-reference to standard feature names and their corresponding common ™ Avaya one-X Deskphone SIP for 9608/9611G IP Telephone User Guide September 2010...
  • Page 58 Picking up a call to another call Ext Pickup pickup group on page 63 Tracing a malicious call MCT Act page 64 Recording a call on page 65 Audix Record ™ Avaya one-X Deskphone SIP for 9608/9611G IP Telephone User Guide September 2010...

  • Page 59: Monitoring Other Extensions At A Glance

    1. From the Phone screen, scroll right twice to display the System Numbers menu. 2. Scroll to the line to which you want to assign a label or number. ™ Avaya one-X Deskphone SIP for 9608/9611G IP Telephone User Guide September 2010...

  • Page 60: Setting Up Automatic Call Back

    4. Press Enter or OK to activate the intercom call to that extension, where the call appearance identifies the incoming call with your name followed by ICOM. ™ Avaya one-X Deskphone SIP for 9608/9611G IP Telephone User Guide September 2010...

  • Page 61: Call Forwarding When Your Line Is Busy Or If You Don't Answer

    3. Press OK. 4. Enter the extension number you do not want the called party to see. 5. Press Enter or OK to start calling party number blocking. ™ Avaya one-X Deskphone SIP for 9608/9611G IP Telephone User Guide September 2010...

  • Page 62: Displaying Your Extension On Outgoing Calls

    Use the Call Unpark feature to release a call from the extension at which it was parked, when the extension is part of a coverage or hunt group. ™ Avaya one-X Deskphone SIP for 9608/9611G IP Telephone User Guide September 2010...

  • Page 63: Picking Up A Call To Another Extension

    2. If necessary, scroll down to Extended Call Pickup and press OK or just press the corresponding line button. 3. Answer the call as you normally would. ™ Avaya one-X Deskphone SIP for 9608/9611G IP Telephone User Guide September 2010...

  • Page 64: Picking Up A Call From Your Pickup Group

    ™ Avaya one-X Deskphone SIP for 9608/9611G IP Telephone User Guide September 2010...

  • Page 65: Recording A Call

    1. Before dialing, scroll right from the Phone screen to access the Features menu. 2. If necessary, scroll down to Priority Call and press OK or just press the corresponding line button. ™ Avaya one-X Deskphone SIP for 9608/9611G IP Telephone User Guide September 2010...

  • Page 66: Interrupting A Call With A Whisper Page

    1. From the Phone screen, scroll right to access the Features menu. 2. Select EC 500. 3. Press OK to turn simultaneous ringing on or off. ™ Avaya one-X Deskphone SIP for 9608/9611G IP Telephone User Guide September 2010...

  • Page 67: Extending A Call To Your Cell Phone (Ec500)

    3. Press OK to send the call to your cell phone. 4. Answer the call on your cell phone. The call remains active on your desk phone as well, so you can switch back if you want. ™ Avaya one-X Deskphone SIP for 9608/9611G IP Telephone User Guide September 2010...
  • Page 68 About Features ™ Avaya one-X Deskphone SIP for 9608/9611G IP Telephone User Guide September 2010...

  • Page 69: Chapter 12: Browser

    The items available through the Web browser vary depending upon how your telephone is administered. Contact your system administrator with any questions. Access the browser through the Avaya Menu. If you don't see the Browser option on the Avaya Menu, no Web applications are available for your phone.

  • Page 70: About Web Browser Icons And Labels

    Go to the previous or next page. Click to dial link. Scroll to this icon and press OK to dial the telephone number with which it is associated. ™ Avaya one-X Deskphone SIP for 9608/9611G IP Telephone User Guide September 2010...

  • Page 71: Chapter 13: Using The Calendar

    Exchange Reminder Time you set is reached. To ignore the reminder now, but to be reminded after a “snooze” period (set using the Exchange Integration option on the Avaya Menu), press Snooze. To ignore the reminder completely, press Dismiss instead. Reviewing your appointments You can use your phone to review your calendar appointments at any time.
  • Page 72 - To exit the calendar and return to the Phone screen, press More again. - If you pressed More and want to re-display the previous set of softkeys (Call, Prev, Next), press More, then Exit. ™ Avaya one-X Deskphone SIP for 9608/9611G IP Telephone User Guide September 2010...

  • Page 73: Chapter 14: Limited Access During Failover

    Keep in mind that during failover certain features may not be available and telephone functionality may be limited. Check the softkeys at the bottom of the display to determine the actions you can take during failover; also try the Phone button to display the Avaya Menu for possible actions.
  • Page 74 “click to dial” links will not work until the phone transitions to the alternate server. • Transitions back to the normal server will restore all original functionality. ™ Avaya one-X Deskphone SIP for 9608/9611G IP Telephone User Guide September 2010...

  • Page 75: Chapter 15: About Locking And Logging In To And Out Of Your Telephone

    (Yes) or whether you are a visiting user of this phone (No). 6. Press Enter or OK. ™ Avaya one-X Deskphone SIP for 9608/9611G IP Telephone User Guide September 2010...

  • Page 76: Locking And Unlocking Your Telephone

    3. Press Yes or OK. 4. Your contacts, speed dial settings, favorites, and Autodial numbers are saved during logout and are available the next time you log in to your extension. ™ Avaya one-X Deskphone SIP for 9608/9611G IP Telephone User Guide September 2010...

  • Page 77: Index

    ........personalizing ............calling a person ............ Button labels, restoring to default labels ....deleting ..............Button module, adjusting brightness or contrast ..™ Avaya one-X Deskphone SIP for 9608/9611G IP Telephone User Guide September 2010...
  • Page 78 ....... a call ..............Logging out of your telephone extension ....Forwarding calls Login as a guest user ..........about ..............Logo ................™ Avaya one-X Deskphone SIP for 9608/9611G IP Telephone User Guide September 2010...
  • Page 79 ..............edit dialing a number ..........Time format ..............unblocking extension display ....... tracing calls ............Transfer ..............page ................Parking calls ............... Unlocking the phone ........... ™ Avaya one-X Deskphone SIP for 9608/9611G IP Telephone User Guide September 2010...
  • Page 80 Voice Mail, transferring bridged call to ....... Visiting user, logging in as .......... Visual Alerts Web page configuring ............navigating ............. Voice mail Whisper page ............. logging in .............. ™ Avaya one-X Deskphone SIP for 9608/9611G IP Telephone User Guide September 2010...

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