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Avaya one-X Manual

Communicator
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Implementing Avaya one-X
Communicator
December 2012

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  • Page 1 ® Implementing Avaya one-X Communicator December 2012...
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  • Page 4 Implementing Avaya one-X ® Communicator December 2012 Comments? infodev@avaya.com...

  • Page 5: Table Of Contents

    Contents Chapter 1: Introduction...................... ® Chapter 2: Setting up Avaya one-X Communicator............Installation worksheet..........................9 ® Communicator..................... 10 Downloading Avaya one-X ® Installing Avaya one-X Communicator....................10 Chapter 3: Auto configuring the general settings............® Chapter 4: Configuring Avaya one-X Communicator using the Setup wizard....
  • Page 6 Modifying virus scan settings........................43 ® Chapter 8: Uninstalling Avaya one-X Communicator............ Index............................. ® Implementing Avaya one-X Communicator December 2012...

  • Page 7: Chapter 1: Introduction

    Communicator describes how to download, install, and ® configure Avaya one-X Communicator Release 6.1. ® There are two methods to install Avaya one-X Communicator: • Silent installation: In the silent installation method, your system administrator deploys, installs, and ® then configures Avaya one-X Communicator on your computer.
  • Page 8 Introduction Implementing Avaya one-X ® Communicator December 2012 Comments? infodev@avaya.com...

  • Page 9: Chapter 2: Setting Up Avaya One-X ® Communicator

    Make sure that your computer meets all the hardware, software, and connectivity requirements. For more information, see End User Requirements in Chapter 6, Deployment ® Planning, in Overview and Planning for Avaya one-X Communicator Guide on the Avaya Support Web site http://www.avaya.com/support.

  • Page 10: Downloading Avaya One-X ® Communicator

    Procedure 1. Using your Web browser, go to http://www.avaya.com/support. 2. In the navigation pane on the left side of the screen, click Downloads. 3. Enter the product name in the dialog box and download the Avaya one-X ® Communicator application.
  • Page 11 3. In the Avaya one-X ® Communicator 6.1- Install wizard, select a Language. 4. Click Install. ® The system displays the Installing Avaya one-X Communicator 6.1 message and the status of the installation. 5. Click Finish. ® The system displays the Avaya one-X Communicator Login dialog box and the Setup window.
  • Page 12 ® Setting up Avaya one-X Communicator Implementing Avaya one-X ® Communicator December 2012 Comments? infodev@avaya.com...

  • Page 13: Chapter 3: Auto Configuring The General Settings

    Your system administrator can set certain parameters in the 46xxsettings.txt file. This file is hosted ® on a Web server. Avaya one-X Communicator uses this file to automatically retrieve its various settings at the first startup. Contact your system administrator for more information.
  • Page 14 Auto configuring the general settings Implementing Avaya one-X ® Communicator December 2012 Comments? infodev@avaya.com...

  • Page 15: Chapter 4: Configuring Avaya One-X

    Avaya one-X Communicator displays a Setup wizard when you log in for the first time after installation. ® Use this Setup wizard to configure the protocol and features for Avaya one-X Communicator. Procedure 1. On the Setup wizard, select the features you want to use. The subsequent dialog boxes are displayed based on the features you select here.
  • Page 16 Communicator using the Setup wizard For information on the fields, see Preferences screen field descriptions on page 36. 9. In the Avaya one-X ® Client Enablement Services Setup dialog box, enter the Client Enablement Services URL, and your User name, and Password.

  • Page 17: Chapter 5: Configuring The General Settings Manually

    5. Click OK. 6. Repeat Steps 3 to 5 for each server address you want to specify. 7. If you want to use video, ensure that the Enable Video Calls check box is selected. ® Implementing Avaya one-X Communicator December 2012...

  • Page 18: Configuring For Sip Protocol

    9. In the Failback Policy field, select Auto or Admin. 10. Select a Registration Policy from the drop-down menu. Note: The Mode, Avaya Environment field is read only. 11. If you want to use video, ensure that the Enable Video Calls check box is selected.

  • Page 19: Configuring Login Settings

    2. Ensure that the Use Avaya one-X ® Client Enablement Services account check box is selected. 3. In the URL, enter the Web page address of the Avaya one-X ® CES server. 4. In the User name, enter your user name.

  • Page 20: Login Screen Field Descriptions

    ® Set Avaya one-X Communicator to access your messaging system when you click the ® message waiting indicator on the Avaya one-X Communicator window. Procedure 1. Click Messaging in the left pane of the General Settings window. 2. Select the Enable Message Access check box.

  • Page 21: Messaging Screen Field Descriptions

    ® Avaya one-X Communicator with Avaya one-X Client Enablement Services. System populates the fields in the Conference screen with bridge conference attributes from Avaya Meeting Exchange. Procedure 1. Click Conference in the left pane of the General Settings window. The Conference screen appears in the right pane of the General Settings window.

  • Page 22: Configuring Mobile Account Settings

    SMS with the link to download the Avaya one-X Mobile application to your mobile ® phone. Mobile account configuration is available only if you have integrated Avaya one-X ® Communicator with Avaya one-X Client Enablement Services by configuring Login settings.

  • Page 23: Mobile Account Screen Field Descriptions

    Button to delete the mobile phone. Configuring instant messaging and presence settings Instant Messaging (IM) and Presence screens appear in the left pane of the General ® Settings window. Using this window, you can activate the Avaya one-X Communicator IM functionality. Procedure 1.

  • Page 24: Im And Presence Screen Field Descriptions

    3. For H.323 protocol only, ensure that the Enable Emergency Call Handling Feature check box is selected and the telephone number to be used during an emergency call is configured. 4. Click OK. Implementing Avaya one-X ® Communicator December 2012...

  • Page 25: Outgoing Calls Screen Field Descriptions

    Configuring outgoing call settings Note: ® This feature is not supported when you are using Avaya one-X Communicator through a remote desktop connection or a virtual computer. Outgoing Calls screen field descriptions Field Name Description Place and receive calls using ®...

  • Page 26: Configuring Phone Number Settings

    Configuring phone number settings About this task ® Use the screen to add phone numbers that you plan to use through Avaya one-X Communicator. Procedure 1. Click Phone Numbers on the left pane of the General Settings window.

  • Page 27: Phone Numbers Screen Field Descriptions

    • Do not bock 3. Select the phones from the list of phones appearing under Ring Phones. The list of phones contains phone numbers that you have added using the Phone Numbers screen. 4. Click OK. ® Implementing Avaya one-X Communicator December 2012...

  • Page 28: Call Handling Screen Field Descriptions

    If you specify multiple extension lengths, Avaya one-X Communicator performs ® exact matches. For example, if you specify 3, 5, 7, Avaya one-X Communicator treats three-digit numbers, five-digit numbers, and seven-digit numbers as internal extensions. In this example, if you dial a one-digit, two-digit, or four-digit Implementing Avaya one-X ®...

  • Page 29: Dialing Rules Screen Field Descriptions

    This ensures that you can check whether the number to be dialed conforms to the ® dialing rules you set. If not, you can update the number. Avaya one-X Communicator then uses the updated number to make calls. 8. Click OK.

  • Page 30: Configuring Audio Settings

    6. Select the Ring additional device check box, if required, and select a device from the drop-down menu. 7. Click OK. Note: ® Audio feature is not supported when you are using Avaya one-X Communicator through a remote desktop connection or a virtual computer. For more information Implementing Avaya one-X ®...

  • Page 31: Audio Screen Field Descriptions

    Configuring video settings ® on audio settings, see Using Avaya one-X Communicator on the Avaya Support Web site http://www.avaya.com/support. Audio screen field descriptions Field Name Description Microphone Microphone to be used for a call. Speaker Speaker to be used for ringing and calls.

  • Page 32: Video Screen Field Descriptions

    9. Click the Administration tab and select the Codecs. 10. Click OK. Note: ® Video feature is not supported when you are using Avaya one-X Communicator through a remote desktop connection or a virtual computer. For more information ® on video settings, see Using Avaya one-X Communicator on the Avaya Support Web site http://www.avaya.com/support.

  • Page 33: Configuring Public Directory Settings

    Communicator to gain access to a public directory, click Public Directory in the left pane of the General Settings window. ® If you have logged in to Avaya one-X Communicator in the standalone mode with H.323 protocol, you must configure the LDAP server and select Public Directory for Name Look-Up to use the Presence feature.

  • Page 34: Public Directory Screen Field Descriptions

    • Mobile Number • Home Number • Pager Number Server Port The port number. The default value is 389. Time out The time out interval. The default value is 100 seconds. Implementing Avaya one-X ® Communicator December 2012 Comments? infodev@avaya.com...

  • Page 35: Configuring Preferences Settings

    4. Select the Automatically login if possible when application restarts check box if required. 5. Select the Run Avaya one-X Communicator automatically when I log on to Windows check box if required. 6. Under Desktop Integration, clear the check box in which you do not want dialable numbers to be highlighted.

  • Page 36: Preferences Screen Field Descriptions

    Display alerts for incoming calls Check box to enable alerts for incoming calls. Automatically login if possible when ® Check box to indicate if Avaya one-X application restarts Communicator must automatically log in when the application restarts. Run Avaya one-X Communicator ®...

  • Page 37: Configuring Network Settings

    Communicator in H.323 mode, select the Specify ® local UDP/TCP port range preference check box to configure Avaya one-X Communicator for use with a firewall using UDP port restrictions. 2. If you selected the check box in Step 1, complete the Low and High fields.

  • Page 38: Network Screen Field Descriptions

    The Diagnostic Logging button in the Advanced screen enables you to report an issue you are ® facing and send the log files to the Avaya one-X Communicator technical support team. The technical support team uses these log files to find the cause of the problem faced by you.

  • Page 39: Advanced Screen Field Descriptions

    Send log files now Button to send the log files of the technical problems selected from the drop-down menu to the technical support team. The log files are sent through your default e-mail client. ® Implementing Avaya one-X Communicator December 2012...
  • Page 40 Configuring the general settings manually Implementing Avaya one-X ® Communicator December 2012 Comments? infodev@avaya.com...

  • Page 41: Chapter 6: Upgrading The Avaya One-X ® Communicator

    ® Communicator About this task ® Avaya one-X Communicator Release 6.1 supports upgrades from previous releases. If you have Avaya ® one-X Communicator Release 6.0 installed on your system and want to upgrade it to Release 6.1, follow ® the same steps as for installing Avaya one-X Communicator software.
  • Page 42 ® Upgrading the Avaya one-X Communicator Implementing Avaya one-X ® Communicator December 2012 Comments? infodev@avaya.com...

  • Page 43: Chapter 7: Configuring Virus Scan Settings

    ® If you modified your virus scan settings when you installed a previous version of Avaya one-X ® Communicator, you do not need to modify your virus scan settings when you upgrade to Avaya one-X Communicator release 6.1. ® After installing Avaya one-X Communicator for release 6.1, configure your virus scan program so that it...
  • Page 44 Configuring virus scan settings Implementing Avaya one-X ® Communicator December 2012 Comments? infodev@avaya.com...
  • Page 45 ® Communicator Suite in maintenance mode. 3. In the Program Maintenance window, select the Remove option. 4. In the Avaya one-X Communicator Suite window, select the item(s) to remove, and click the Remove button. The deinstallation will be started. 5. When completed, click the Finish button to exit the wizard.
  • Page 46 ® Uninstalling Avaya one-X Communicator Implementing Avaya one-X ® Communicator December 2012 Comments? infodev@avaya.com...
  • Page 47 SIP ............virus scan settings ..........telephony screen ..........telephony settings .......... video screen ............virus scan settings ..........® configuring Avaya one-X Communicator ....one-x communicator ........... one-X communicator ..........Downloading ............... setup wizard ............... field descriptions . –...
  • Page 48 ..............uninstalling ..............® Implementing Avaya one-X Communicator December 2012...

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