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Avaya one-X™ Quick Edition Release 1.0.0 Telephone User Guide 16-600795 Release 1.0.0 March 2006 Issue 1...
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Avaya support Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Web site: http://avaya.com/support...
Making a Call using the Speaker ......Making an Announcement using the Paging Feature ....Avaya one-X Quick Edition Release 1.0.0 Telephone User Guide March 2006...
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Monitoring Incoming Voicemail Messages ......Accessing Voicemail Options and Messages from any Telephone ... Avaya one-X Quick Edition Release 1.0.0 Telephone User Guide March 2006...
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Options on the Teleworker Options Page ......Avaya one-X Quick Edition Release 1.0.0 Telephone User Guide...
This document is intended for people who use 4610SW/4621SW IP telephones. For information about how to access system-wide options (for example, to set the system date and time), refer to the Avaya one-X Quick Edition System Administrator Guide. Issue Date This document was issued for the first time in March 2006.
Voicemail messages and change Voicemail options. Chapter 8: Setting Telephone Options Explains how to view and specify telephone options and user options. 1 of 2 Avaya one-X Quick Edition Release 1.0.0 Telephone User Guide March 2006...
Italics Italic text indicates the title of another document. User Options Words shown in bold represent literal elements of the user interfaces. Avaya one-X Quick Edition Release 1.0.0 Telephone User Guide March 2006...
This guide and related documentation is available by searching for "Quick Edition" online at the following URL: http://avaya.com/support For safety information and a quick reference to installing a G10 PSTN gateway, see the Avaya one-X Quick Edition G10 PSTN Gateway Quick Installation Guide (Document Number 16-600796).
Local Area Network (LAN), and the system configures itself—all of the telephones connected to the same network participate in traffic routing, call handling, and other network-related processes automatically. As an option, a one-X Quick Edition network can be equipped with a G10 PSTN gateway to enable access to traditional telephony systems.
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Personal Computers (PCs). All 4610SW/4621SW IP telephones connected to the same one-X Quick Edition network communicate with each other and initialize a completely operational one-X Quick Edition system automatically within minutes.
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Telephone Features Figure 1: The Avaya 4621SW IP Telephone Note: The Avaya 4610SW IP telephone has similar features, softkeys, and buttons. Note: Avaya one-X Quick Edition Release 1.0.0 Telephone User Guide March 2006...
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Speaker Lights steadily when the speaker is active. Indicator Speaker Activates the speaker. 1 of 2 Avaya one-X Quick Edition Release 1.0.0 Telephone User Guide March 2006...
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2. The headset jack is compatible with a large number of headsets, the recommended M12LUCM modular base unit, or the HIP-1 headset adapter. Noise canceling headsets are recommended. Avaya one-X Quick Edition Release 1.0.0 Telephone User Guide March 2006...
If you have a 4621SW IP telephone, the Line/Feature ( ) buttons at the bottom of Note: each vertical bank provide direct access to the do-not-disturb function and the call-forwarding function. Avaya one-X Quick Edition Release 1.0.0 Telephone User Guide March 2006...
All FXO lines connected to a G10 PSTN Fast busy tone repeated each half-second. gateway are busy. Ringback ---- ---- ---- ---- The dialed number is ringing. A low-pitched tone repeated 15 times per minute. Avaya one-X Quick Edition Release 1.0.0 Telephone User Guide March 2006...
Accessing Telephone Applications and Options Your 4610SW/4621SW IP telephone provides direct access to four telephone applications through softkeys: Application Softkey Label Speed Dial SDial Call Log Directory Voicemail VMail Avaya one-X Quick Edition Release 1.0.0 Telephone User Guide March 2006...
The Incoming list displays the names and numbers of the most recent incoming calls. The ● information in each record depends on the services offered by your service provider. The Outgoing list displays the most recent outgoing calls. ● Avaya one-X Quick Edition Release 1.0.0 Telephone User Guide March 2006...
Call Log to the Personal directory. The Corporate directory is maintained automatically. It contains up-to-date contact information for every 4610SW/4621SW IP telephone making up the one-X Quick Edition network. To view and select entries from the Corporate directory or work with your Personal directory, Chapter 6: Using Directories.
Chapter 9: Web-based Telephone Options. To connect your 4610SW/4621SW IP telephone so that it shares a network connection with a computer, see Chapter 2: Installation. Avaya one-X Quick Edition Release 1.0.0 Telephone User Guide March 2006...
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Chapter 1: Introducing Your 4610SW/4621SW IP Telephone Avaya one-X Quick Edition Release 1.0.0 Telephone User Guide March 2006...
VLANs, include all of the one-X Quick Edition devices that need to communicate with each other in the same VLAN. If multiple one-X Quick Edition networks need to be run on the same IP network segment, ask your LAN administrator to define the required number of VLANs on the Ethernet switch and assign a single one-X Quick Edition network to each VLAN.
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Administration PSTN PSTN Gateway LAO 011906 You can use either of the following methods to connect one-X Quick Edition devices to the Ethernet LAN: a direct connection to the LAN—connect the telephone to the Ethernet LAN through a wall ●...
● one Category 5 (Cat5) modular line cord, for connecting the telephone to an Ethernet LAN ● or a PC, and the Avaya one-X Quick Edition Telephone Quick Installation Guide. ● Installing the 4610SW/4621SW IP Telephone Figure 3 Figure 4 for two possible ways to assemble and connect a 4621SW IP telephone.
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Chapter 2: Installation Figure 3: Connection Jacks - 4621SW Option A, LAN is 802.3af PoE Enabled optional facultatif optionale opcional Avaya one-X Quick Edition Release 1.0.0 Telephone User Guide March 2006...
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Installing the 4610SW/4621SW IP Telephone Figure 4: Connection Jacks - 4621SW Option B, LAN is not 802.3af PoE Enabled 1151B optional facultatif optionale opcional Avaya one-X Quick Edition Release 1.0.0 Telephone User Guide March 2006...
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Chapter 2: Installation Figure 5: Connection Jacks - 4610SW Option A, LAN is 802.3af PoE Enabled optional facultatif optionale opcional Avaya one-X Quick Edition Release 1.0.0 Telephone User Guide March 2006...
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Installing the 4610SW/4621SW IP Telephone Figure 6: Connection Jacks - 4610SW Option B, LAN is not 802.3af PoE Enabled 1151B optional facultatif optionale opcional Avaya one-X Quick Edition Release 1.0.0 Telephone User Guide March 2006...
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Note: To assemble and adjust the telephone stand, or wall-mount the telephone if Note: required, see the Avaya one-X Quick Edition Telephone Quick Installation Guide. Tip: If you have trouble with a 4610SW/4621SW IP telephone after you install it, see Tip: the "Troubleshooting"...
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PC port on the telephone. 2. Plug one end of the supplied Cat5 modular line cord into the LAN port on the telephone, and connect the other end to the Ethernet LAN. Avaya one-X Quick Edition Release 1.0.0 Telephone User Guide March 2006...
It is not usually necessary to change the extension number of a one-X Quick Edition device, but if you know the password needed to change system-wide settings, you can change any extension number to a different (unused) extension number manually at any time.
Chapter 5: Using the Call Log Application, and/or Chapter 6: Using Directories. You can view the elapsed time of an active call at any time by viewing the timer in the display area. Avaya one-X Quick Edition Release 1.0.0 Telephone User Guide March 2006...
2. Press the keys on the dialpad to enter the telephone number or extension of the party that you want to call. If you are calling an outside (PSTN) line, dial 9 first. 3. To disconnect, press the Speaker ( ) button. Avaya one-X Quick Edition Release 1.0.0 Telephone User Guide March 2006...
You can use the paging feature to broadcast a message to all of the 4610SW/4621SW IP telephones making up the one-X Quick Edition network. Certain 4610SW/4621SW IP telephones can be assigned to specific paging areas if required to broadcast announcements to those telephones only.
2. Press a Line/Feature ( ) button to obtain the dial tone. Place and conclude the new call. 3. To retrieve the held call, select the HELD softkey that corresponds to the held line. Avaya one-X Quick Edition Release 1.0.0 Telephone User Guide March 2006...
3. When the second party answers, press the Conference ( ) button. The second party is added to the conference call, and the first party is taken off hold automatically. Avaya one-X Quick Edition Release 1.0.0 Telephone User Guide March 2006...
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3. To retrieve the held call, perform one of the following actions: Select the line that corresponds to the held party. ● Select the HELD softkey that corresponds to the held line. ● Avaya one-X Quick Edition Release 1.0.0 Telephone User Guide March 2006...
3. After the dialed party answers your call, speak to the dialed party. 4. When you are ready to transfer the call, press the Transfer ( ) button. A message confirming the transfer is displayed. 5. Select the Ok softkey. Avaya one-X Quick Edition Release 1.0.0 Telephone User Guide March 2006...
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3. When you hear the telephone at the far end begin to ring, hang up. A message confirming the transfer is displayed. Avaya one-X Quick Edition Release 1.0.0 Telephone User Guide March 2006...
Adding a Speed Dial Entry You can add entries to the Speed Dial list in any of the following ways: Add the entry manually. ● Copy an entry from the Corporate directory. ● Avaya one-X Quick Edition Release 1.0.0 Telephone User Guide March 2006...
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A confirmation message is displayed. 6. Select the Ok softkey. 7. Select the Exit softkey to display the previous menu, or press the Phone/Exit ( ) button to clear the display area. Avaya one-X Quick Edition Release 1.0.0 Telephone User Guide March 2006...
Editing a Speed Dial Entry The editing process allows you to change the name, number, and/or button assignment of a Speed Dial entry before you save the changes. Avaya one-X Quick Edition Release 1.0.0 Telephone User Guide March 2006...
The information associated with the Speed Dial entry is displayed. 3. Select the Del softkey. 4. Select the Exit softkey to display the previous menu, or press the Phone/Exit ( ) button to clear the display area. Avaya one-X Quick Edition Release 1.0.0 Telephone User Guide March 2006...
4610SW/4621SW IP telephone displays a count of missed calls. You can retrieve information about a missed call from the list of incoming calls and if required, reset the missed-call counter. Avaya one-X Quick Edition Release 1.0.0 Telephone User Guide March 2006...
If the number is not exactly what you need to dial directly from the Incoming list, Tip: select the Edit# softkey to edit the number, and then select the Dial softkey. Avaya one-X Quick Edition Release 1.0.0 Telephone User Guide March 2006...
2. If you want to delete a previously dialed number, select the Out softkey. 3. Select the Line/Function ( ) button beside the number that you want to delete. The information associated with the entry is displayed. 4. Select the Del softkey. Avaya one-X Quick Edition Release 1.0.0 Telephone User Guide March 2006...
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4. When you are prompted to clear one or more lists or the missed-call counter, select the Yes softkey. 5. Select the Exit softkey to display the previous menu, or press the Phone/Exit ( ) button to clear the display area. Avaya one-X Quick Edition Release 1.0.0 Telephone User Guide March 2006...
Corporate directory—This directory is populated and updated automatically. It contains an ● entry for every 4610SW/4621SW IP telephone in the one-X Quick Edition network. You cannot add entries to this directory, edit the entries, or delete entries from this directory.
● Copy an entry from a Voicemail record. ● To add an entry manually 1. Select the Dir softkey. 2. Select the MyDir softkey. 3. Select the Add softkey. Avaya one-X Quick Edition Release 1.0.0 Telephone User Guide March 2006...
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A confirmation message is displayed. 5. Select the OK softkey. 6. Select the Exit softkey to display the previous menu, or press the Phone/Exit ( ) button to clear the display area. Avaya one-X Quick Edition Release 1.0.0 Telephone User Guide March 2006...
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A confirmation message is displayed. 6. Select the OK softkey. 7. Select the Exit softkey to display the previous menu, or press the Phone/Exit ( ) button to clear the display area. Avaya one-X Quick Edition Release 1.0.0 Telephone User Guide March 2006...
5. Optionally edit the name. Use the guidelines included in Step under To add an entry manually on page 50 to edit the text. 6. Select the Next softkey. 7. Optionally edit the number. Avaya one-X Quick Edition Release 1.0.0 Telephone User Guide March 2006...
3. Select the Line/Function ( ) button beside the entry that you want to delete. The information associated with the entry is displayed. 4. Select the Del softkey. 5. Select the Exit softkey. Avaya one-X Quick Edition Release 1.0.0 Telephone User Guide March 2006...
If you want to interrupt the caller, simply pick up the handset and speak to the caller before the caller hangs Avaya one-X Quick Edition Release 1.0.0 Telephone User Guide March 2006...
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Voicemail Application answers the call, press the * key on the dialpad during the greeting. You will be prompted for your voicemail password before you can access Voicemail options. Avaya one-X Quick Edition Release 1.0.0 Telephone User Guide March 2006...
Play softkey again to resume playback. Tip: You can rewind or skip forward through a message by pressing the Page Left or Tip: Page Right ( ) button respectively. Avaya one-X Quick Edition Release 1.0.0 Telephone User Guide March 2006...
Delete a personalized Voicemail greeting to switch back to the standard greeting. You may ● optionally access the User Options menu to delete a personalized Voicemail greeting instead (see Switching from a Personalized Greeting to the Standard Greeting on page 71). Avaya one-X Quick Edition Release 1.0.0 Telephone User Guide March 2006...
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Installation Guide. To set Voicemail options or retrieve a Voicemail message using any telephone 1. Using any touch tone telephone that has access to the one-X Quick Edition network, dial the extension of your 4610SW/4621SW IP telephone. 2. Wait for the Voicemail Application or Auto Attendant feature to answer the call.
Options—Lets you change user options (see Viewing and Modifying User Options ● page 62). To change system-wide options, see the Avaya one-X Quick Edition System Administrator Guide. Paging—Lets you broadcast an announcement to all one-X Quick Edition devices in a ●...
● as the extension number and name, the version and release number of the software load, the IP and MAC address, and the site identifier of the one-X Quick Edition network to which the telephone belongs (see Viewing Network Information about Your Telephone page 80).
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To specify a redirection number for the zero redirect feature on page 72 ● To disable the zero redirect feature on page 72 ● To enable the zero redirect feature on page 72 ● Avaya one-X Quick Edition Release 1.0.0 Telephone User Guide March 2006...
5. Enter the new password, and then select the Next softkey. 6. When you are prompted to confirm the new password, re-enter the new password and then select the Next softkey. A confirmation message is displayed. Avaya one-X Quick Edition Release 1.0.0 Telephone User Guide March 2006...
If your network has a G10 PSTN gateway and you forward an incoming outside Note: call to a PSTN number, the call will consume two FXO lines (one incoming, and one outgoing) on the G10 PSTN gateway while the call is active. Avaya one-X Quick Edition Release 1.0.0 Telephone User Guide March 2006...
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7. Select the Line/Function ( ) button beside the number to which calls will be forwarded. 8. Select the Save softkey. 9. Select the Exit softkey to display the previous menu, or press the Phone/Exit ( ) button to clear the display area. Avaya one-X Quick Edition Release 1.0.0 Telephone User Guide March 2006...
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2. Select Call Forward on the User Options menu, or press 2 on the dialpad. 3. Select After 3 Rings on the Call Forwarding menu, or press 2 on the dialpad. 4. Select the On softkey. 5. Press the Phone/Exit ( ) button. Avaya one-X Quick Edition Release 1.0.0 Telephone User Guide March 2006...
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5. Select the - or + softkey to decrease or increase the number of rings. The current number of rings is displayed at the top of the display area. Avaya one-X Quick Edition Release 1.0.0 Telephone User Guide March 2006...
Accessing Voicemail Options and Messages from any Telephone on page 58). Additional options (such as the ability to enable or disable the email-notification-of-voicemail feature) are available through Voicemail prompts. Avaya one-X Quick Edition Release 1.0.0 Telephone User Guide March 2006...
2. Select Voicemail on the User Options menu, or press 3 on the dialpad. 3. Select Record Greeting on the Voicemail Options menu, or press 3 on the dialpad. 4. Lift the handset and prepare yourself to make the recording. Avaya one-X Quick Edition Release 1.0.0 Telephone User Guide March 2006...
Tip: In your personalized greeting, be sure to tell the caller to dial 0 immediately, Tip: before the greeting ends. Avaya one-X Quick Edition Release 1.0.0 Telephone User Guide March 2006...
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3. Select Zero Redirect on the Voicemail Options menu, or press 1 on the dialpad. 4. Select the On softkey. 5. Select the Exit softkey to display the previous menu, or press the Phone/Exit ( ) button to clear the display area. Avaya one-X Quick Edition Release 1.0.0 Telephone User Guide March 2006...
1. Access the User Options menu as described in Displaying the User Options Menu page 62. 2. Select Call Log on the User Options menu, or press 4 on the dialpad. Avaya one-X Quick Edition Release 1.0.0 Telephone User Guide March 2006...
The special characters . , ’ & - and @ are entered by pressing the 1 dialpad key. ● Avaya one-X Quick Edition Release 1.0.0 Telephone User Guide March 2006...
2 and can also be paged by selecting zone 2. If the default paging zones have been modified, consult the person who set up the configuration. Avaya one-X Quick Edition Release 1.0.0 Telephone User Guide March 2006...
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2. Select Paging on the Main menu, or press 2 on the dialpad. 3. Perform one of the following actions: If you want to broadcast a message to all one-X Quick Edition devices in the network, ● select General Page on the Select Paging Zone menu, or press 1 on the dialpad.
For more information about the web-based option, see Enabling/Disabling the Do-Not-Disturb Feature on page 77. Avaya one-X Quick Edition Release 1.0.0 Telephone User Guide March 2006...
3. Select Email Fwd Options on the Feature List menu, or press 1 on the dialpad. The registration code is displayed. 4. Select the Exit softkey to display the previous menu, or press the Phone/Exit ( ) button to clear the display area. Avaya one-X Quick Edition Release 1.0.0 Telephone User Guide March 2006...
Quick Edition system. To provide a secure link to the company one-X Quick Edition network from a remote office, a customer-supplied VPN configuration is required.
To view the version number and other details about the software load on the ● telephone, select the Firmware Ver softkey, or press 2 on the dialpad. To view the name and identifier of the one-X Quick Edition network, select the Site ● softkey, or press 3 on the dialpad.
Chapter 9: Web-based Telephone Options Introduction When a computer is connected to the one-X Quick Edition network, you can use the web browser on the computer to access and manage some telephone and user options through the web-based User Options interface. For best results, choose Microsoft Internet Explorer 6.0 (or later) or Mozilla Foxfire 1.0 (or later).
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2. In the Address field, enter the IP address of your telephone (for example, if your IP address is 169.254.190.170, type https://169.254.190.170). If you have not disabled the first security alert, the following message is displayed: Avaya one-X Quick Edition Release 1.0.0 Telephone User Guide March 2006...
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If you have not installed the self-signed security certificate on your computer, the following message is displayed: 4. Perform one of the following actions: To proceed without installing the security certificate, click Yes. ● Avaya one-X Quick Edition Release 1.0.0 Telephone User Guide March 2006...
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If you want to install the security certificate, click View Certificate. When the ● Certificate dialog box is displayed, click Install Certificate and follow the on-screen instructions. The User Options login page is displayed. Avaya one-X Quick Edition Release 1.0.0 Telephone User Guide March 2006...
Log out before you exit the web browser. To log out from the web-based User Options interface Click Logout in the upper right corner of the User Options web page. ● Click here Avaya one-X Quick Edition Release 1.0.0 Telephone User Guide March 2006...
The Home page displays call-forwarding, do-not-disturb, and Speed Dial options. Modifying Call-Forwarding Option Settings Clicking Change in the Call Forwarding dialog box enables you to modify call-forwarding option settings. Avaya one-X Quick Edition Release 1.0.0 Telephone User Guide March 2006...
Clicking Change in the Do Not Disturb (DND) dialog box enables you to select the Enable Do Not Disturb option. For general information about this feature, see Enabling/Disabling the Do-Not-Disturb Feature on page 77. Avaya one-X Quick Edition Release 1.0.0 Telephone User Guide March 2006...
Clicking Reset Missed Call Counter clears a counter that records the number of unanswered/ignored calls. Clicking Clear All Logs resets both lists and the counter of missed/ ignored calls. Avaya one-X Quick Edition Release 1.0.0 Telephone User Guide March 2006...
N/A means the feature has not been activated Clicking Change in the Terminal Settings dialog box enables you to change the name that is associated with your extension number in the Corporate directory. Avaya one-X Quick Edition Release 1.0.0 Telephone User Guide March 2006...
For general information about this feature, see Setting Up the Zero-Redirect Feature page 71. Avaya one-X Quick Edition Release 1.0.0 Telephone User Guide March 2006...
The Edit SMTP dialog box is displayed. 4. In the To Address field, type the email address of the person to whom notifications will be sent (for example, me@mycompany.com). Avaya one-X Quick Edition Release 1.0.0 Telephone User Guide March 2006...
Options on the Teleworker Options Page When the feature has been activated, the Teleworker Options page displays information about Teleworker Application settings. This feature will be available in a future release. Avaya one-X Quick Edition Release 1.0.0 Telephone User Guide March 2006...
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3. Select User Options on the Options menu, or press 2 on the dialpad. 4. If you are prompted to enter a password (password protection may be disabled), enter your password. 5. Select the Done softkey. The User Options menu is displayed. Avaya one-X Quick Edition Release 1.0.0 Telephone User Guide March 2006...
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3. Clear Outgoing 4. Clear All 5. Name Select Chg. Edit the name and save the text. 6. Contrast level Select - or + to adjust Save your changes. the setting. Avaya one-X Quick Edition Release 1.0.0 Telephone User Guide March 2006...
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... . . using Speed Dial button ....ways to initiate a call Avaya one-X Quick Edition Release 1.0.0 Telephone User Guide March 2006...
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....Log softkey password ..changing, user options and voicemail ..enabling or disabling user options Avaya one-X Quick Edition Release 1.0.0 Telephone User Guide March 2006...
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....making calls using ..System Options, Options button Avaya one-X Quick Edition Release 1.0.0 Telephone User Guide March 2006...
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....what callers hear ....Volume Control buttons Avaya one-X Quick Edition Release 1.0.0 Telephone User Guide March 2006...