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Avaya one-X Application Notes
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Avaya one-X Application Notes

Application notes for plantronics calisto p210-a usb handset with avaya one-x communicator - issue 1.0
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Download this manual See also: User Manual, Installation and Maintenance Manual
Avaya Solution & Interoperability Test Lab
Application Notes for Plantronics Calisto P210-A™ USB
Handset with Avaya one-X® Communicator - Issue 1.0
These Application Notes describe a compliance-tested configuration comprised of Plantronics
Calisto P210-A™ USB Handsets with Avaya one-X® Communicator and Avaya Aura™
Communication Manager. The Calisto P210-A is a high quality USB handset that is designed
for use with Avaya one-X Communicator, providing a familiar phone interface for users
transitioning to PC telephony.
Information in these Application Notes has been obtained through DevConnect compliance
testing and additional technical discussions. Testing was conducted via the DevConnect
Program at the Avaya Solution and Interoperability Test Lab.
JC; Reviewed:
SPOC 3/9/2010
Abstract
Solution & Interoperability Test Lab Application Notes
©2010 Avaya Inc. All Rights Reserved.
1 of 12
P210A-1XC

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Summary of Contents for Avaya one-X

  • Page 1 Calisto P210-A™ USB Handsets with Avaya one-X® Communicator and Avaya Aura™ Communication Manager. The Calisto P210-A is a high quality USB handset that is designed for use with Avaya one-X Communicator, providing a familiar phone interface for users transitioning to PC telephony.
  • Page 2 Avaya’s formal testing and Declaration of Conformity is provided only on the headsets/handsets that carry the Avaya brand or logo. Avaya may conduct testing of non-Avaya headset/handset to determine interoperability with Avaya phones. However, Avaya does not conduct the testing of...

  • Page 3: Reference Configuration

    Avaya G450 Media Gateway with connections to the following: an Avaya 9640 IP Telephone and an ISDN-BRI trunk to the PSTN. Avaya Modular Messaging was used as the voicemail system. Avaya one-X Communicator were installed on four desktop PCs/notebooks respectively, each having a Plantronics Calisto P210-A USB Handset attached to the USB Port.

  • Page 4: Equipment And Software Validated

    The screen shots included in this section focused only on the configuration of the station and ip- codec-set forms. The configuration is performed via the System Access Terminal (SAT) on Communication Manager. JC; Reviewed: Solution & Interoperability Test Lab Application Notes 4 of 12 SPOC 3/9/2010 ©2010 Avaya Inc. All Rights Reserved. P210A-1XC...
  • Page 5 The following screen shows the codec set configuration that was used during the test. To configure the codec set, use the change ip-codec-set n command, where n is the IP codec set used by Avaya one-X Communicator. In this compliance testing, the G.722-64K and G.711 mu- law codecs were used.
  • Page 6 Plantronics AvayaOneXBridge to start the application. Note: The AvayaOneXBridge application does not have a GUI and runs only in the background. JC; Reviewed: Solution & Interoperability Test Lab Application Notes 6 of 12 SPOC 3/9/2010 ©2010 Avaya Inc. All Rights Reserved. P210A-1XC...
  • Page 7 6. Configure Avaya one-X Communicator After starting Avaya one-X Communicator, select Settings from the menu as shown below. Select Audio from the left panel and click the Basic tab. Click Audio Tuning Wizard. JC; Reviewed: Solution & Interoperability Test Lab Application Notes...
  • Page 8 • Using the ringer control on the handset to adjust the ringer volume. For the serviceability testing, the Calisto P210-A USB Handset was disconnected and reconnected to verify proper operation. Avaya one-X Communicator was also restarted to verify proper operation.

  • Page 9: Verification Steps

    All test cases passed successfully. The Avaya one-X Communicator Headset API does not support sending of DTMF during a call. As such, it is not possible to use the dial pad on the Calisto P210-A USB Handset to interact with the voicemail system.
  • Page 10 9. Conclusion These Application Notes describe the configuration steps required for integrating Plantronics Calisto P210-A™ USB Handset with Avaya one-X® Communicator. All test cases were completed successfully. The Avaya one-X Communicator Headset API does not support sending of DTMF during a call. As such, it is not possible to use the dial pad on the Calisto P210-A USB Handset to interact with the voicemail system.

  • Page 11: Additional References

    10. Additional References This section references the Avaya and Plantronics documentation that are relevant to these Application Notes. The following Avaya product documentation can be found at http://support.avaya.com. [1] Administering Avaya Aura™ Communication Manager, Release 5.2, Issue 5.0, May 2009, Document Number 03-300509.
  • Page 12 2010 Avaya Inc. All Rights Reserved. © Avaya and the Avaya Logo are trademarks of Avaya Inc. All trademarks identified by ® and ™ are registered trademarks or trademarks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners. The information provided in these Application Notes is subject to change without notice.