Avaya one-X User Manual
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Avaya one-X User Manual

Deskphone sip for 9620 ip telephone
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Avaya one-X
Deskphone SIP for 9620 IP
Telephone User Guide
16-601945
Issue 3
August 2008

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Summary of Contents for Avaya one-X

  • Page 1 ™ Avaya one-X Deskphone SIP for 9620 IP Telephone User Guide 16-601945 Issue 3 August 2008...

  • Page 2: August 2008

    Information identifying Third Party Components and the Third Party Avaya, Avaya's agents, servants and employees against all claims, Terms that apply to them is available on the Avaya Support Web site: lawsuits, demands and judgments arising out of, or in connection with, http://support.avaya.com/ThirdPartyLicense/...

  • Page 3: Table Of Contents

    Chapter 1: Introduction to the 9620 SIP IP Telephone............7 Overview................................7 Scrolling and Navigation..........................9 About Icons..............................9 Administrative Messages..........................11 Telephone Stand..............................11 Chapter 2: Avaya Menu......................13 Options & Settings............................13 Setting the Phone Screen on calling......................14 Setting the Phone Screen on ringing......................15 Configuring call timers..........................15 Setting redial options..........................15 Configuring visual alerts........................16...
  • Page 4 Configuring simultaneous ringing for multiple telephones (EC500)..............59 Extending a call to your cell phone (EC500)..................59 Chapter 12: Browser......................61 Navigating Web pages............................61 About Web Browser Icons & Labels........................62 ™ Avaya one-X Deskphone SIP for 9620 IP Telephone User Guide August 2008...

  • Page 5: August 2008

    Contents Chapter 13: About Logging In to and Out of Your Telephone..........63 Logging in to your telephone extension......................63 Logging out of your telephone extension......................63 Index............................65 ™ Avaya one-X Deskphone SIP for 9620 IP Telephone User Guide August 2008...
  • Page 6 Contents ™ Avaya one-X Deskphone SIP for 9620 IP Telephone User Guide August 2008...

  • Page 7: Chapter 1: Introduction To The 9620 Sip Ip Telephone

    The following table provides button/feature descriptions for the 9620 SIP telephone. Name Description USB Port You can recharge some battery-powered devices by using a USB cable to connect the device to your telephone's USB port. ™ Avaya one-X Deskphone SIP for 9620 IP Telephone User Guide August 2008...
  • Page 8 Press Call Log to view a list of your outgoing, incoming, and missed calls. Avaya Menu Press Avaya Menu to configure options and settings, log out, or view network information. Home Press Home to configure options and settings, log out, or view network information.

  • Page 9: Scrolling And Navigation

    Icon Description Missed call; a call was not answered or was forwarded to voice mail. Incoming call is ringing. Call is active. ™ Avaya one-X Deskphone SIP for 9620 IP Telephone User Guide August 2008...
  • Page 10 Limited access during failover for information. This contact or feature is designated a "favorite." Setting up favorites on page 22 for more information. ™ Avaya one-X Deskphone SIP for 9620 IP Telephone User Guide August 2008...

  • Page 11: Administrative Messages

    (on the front of the phone). This will keep the handset seated in the correct position. You will need a small screwdriver to lift this tab out. ™ Avaya one-X Deskphone SIP for 9620 IP Telephone User Guide August 2008...
  • Page 12 Introduction to the 9620 SIP IP Telephone ™ Avaya one-X Deskphone SIP for 9620 IP Telephone User Guide August 2008...

  • Page 13: Chapter 2: Avaya Menu

    Chapter 2: Avaya Menu You can use the Avaya Menu to adjust and customize options and settings for your telephone, access additional Web-based applications, get information about your phone and network settings, and log out. When you press the Avaya Menu button, you see the following menus,...

  • Page 14: Setting The Phone Screen On Calling

    Setting the Phone Screen on calling Set Phone Screen on Calling to Yes to automatically display the Phone screen when you place a call. 1. Press Avaya Menu. 2. Select Options & Settings... 3. Press Select or OK. 4. Select Call Settings.

  • Page 15: Setting The Phone Screen On Ringing

    Setting the Phone Screen on ringing Set Phone Screen on Ringing to Yes to automatically display the Phone screen when you get an incoming call. 1. Press Avaya Menu. 2. Select Options & Settings... 3. Press Select or OK. 4. Select Call Settings.

  • Page 16: Configuring Visual Alerts

    Avaya Menu 1. Press Avaya Menu. 2. Select Options & Settings... 3. Press Select or OK. 4. Select Call Settings. 5. Press Select or OK. 6. Select Redial. 7. Press Change or OK or the Right/Left Arrows to toggle between One Number and List.

  • Page 17: Setting Dialing Options

    "edit dialing" which mimics how you dial a call on a cell phone - you can enter all or part of the number, backspace to correct a digit if needed, and when ready, initiate the dialing process using a softkey. 1. Press Avaya Menu. 2. Select Options & Settings... 3. Press Select or OK.

  • Page 18: Adjusting The Brightness Or Contrast Of The Display

    Press More then Clear to clear all text fields and start over. 11. Press Save or OK. 12. You may revert back to the default button labels by selecting Avaya Menu > Options & Settings > Application Settings > Restore Default Button Labels and pressing Default.

  • Page 19: Turning Button Click Sounds On And Off

    Options & Settings Turning button click sounds on and off 1. Press Avaya Menu. 2. Select Options & Settings... 3. Press Select or OK. 4. Select Screen & Sound Options. 5. Press Select or OK. 6. Select Button Clicks. 7. Press Change or OK or use the Right/Left arrows to turn sounds on or off.

  • Page 20: Turning Automatic Gain Control On Or Off

    8. Press Play or OK to hear it again. 9. Press Save to make it your ring pattern. Turning automatic gain control on or off 1. Press Avaya Menu. 2. Select Options & Settings... 3. Press Select or OK. 4. Select Advanced Options...

  • Page 21: Changing The Language

    6. Select Background Logo. 7. Press Change or OK or use the Right/Left arrows to change the logo. 8. Press Save. Changing the language 1. Press Avaya Menu. 2. Select Options & Settings... 3. Press Select or OK. 4. Select Language & Region...

  • Page 22: Setting Up Speed Dialing

    You can assign speed dial numbers to up to 10 people in your contact list. Then when you want to call a speed dial contact, simply press the number you've assigned to that person. 1. Press Avaya Menu. 2. Select Options & Settings...
  • Page 23 To call a favorite contact or access a favorite feature, scroll down through your call appearances. When the favorite contact or feature displays, press the applicable softkey or line/feature button to call the person or activate the feature. ™ Avaya one-X Deskphone SIP for 9620 IP Telephone User Guide August 2008...
  • Page 24 Avaya Menu ™ Avaya one-X Deskphone SIP for 9620 IP Telephone User Guide August 2008...

  • Page 25: Chapter 3: Answering A Call

    Phone Screen on Ringing option to Yes (see Setting the Phone Screen on ringing on page 15). Ignoring an incoming call Press Ignore to turn off the ringer for an incoming call. ™ Avaya one-X Deskphone SIP for 9620 IP Telephone User Guide August 2008...

  • Page 26: Sending An Incoming Call Directly To Voicemail

    Answering a Call Sending an incoming call directly to voicemail Scroll right to access the Feature menu and select the Transfer to Voicemail feature. ™ Avaya one-X Deskphone SIP for 9620 IP Telephone User Guide August 2008...

  • Page 27: Chapter 4: Making A Call

    Speaker and displays “Emergency Call in Progress”. 3. To end the emergency call, press the End Call softkey or press the Speaker button. ™ Avaya one-X Deskphone SIP for 9620 IP Telephone User Guide August 2008...

  • Page 28: Speed Dialing A Person

    Edit dialing works just like making a call on your cell phone - just start entering the number without hearing a dial tone. Using softkeys, you can change the number/character format or backspace to "edit" the number before actually dialing it. ™ Avaya one-X Deskphone SIP for 9620 IP Telephone User Guide August 2008...

  • Page 29: Redialing A Number

    Calling a person from the Contacts list 1. Press the Contacts button. 2. Select the person or number you want to call. 3. Press Call or OK. ™ Avaya one-X Deskphone SIP for 9620 IP Telephone User Guide August 2008...

  • Page 30: Calling A Person From The Call Log

    If a call is on mute and you switch between the handset, headset, or speakerphone, the mute will be turned off. When the call is muted, the Mute button light is on and the top line displays the Mute icon. ™ Avaya one-X Deskphone SIP for 9620 IP Telephone User Guide August 2008...

  • Page 31: Putting A Call On Hold

    4. If unattended transfers have been administered, you can hang up now if you do not want to announce the call. Otherwise, press Complete or OK to transfer the call. ™ Avaya one-X Deskphone SIP for 9620 IP Telephone User Guide August 2008...
  • Page 32 Unanswered transfers may be returned to your telephone as a recalled transfer. In this case, you hear a priority ring and see the display message “Return” next to the call. ™ Avaya one-X Deskphone SIP for 9620 IP Telephone User Guide August 2008...

  • Page 33: Chapter 5: Forwarding Calls

    1. From the Phone screen, scroll right to access the Features menu. 2. Select Call Fwd. 3. Enter the number to which you want to forward your calls. ™ Avaya one-X Deskphone SIP for 9620 IP Telephone User Guide August 2008...

  • Page 34: Turning Off Call Forwarding

    2. Press Select or OK to turn call fowarding off or to turn it on if it is already off. When you turn off the Call Forwarding feature, you hear a confirmation tone. ™ Avaya one-X Deskphone SIP for 9620 IP Telephone User Guide August 2008...

  • Page 35: Chapter 6: Conference Calls

    3. Select the call on hold that you want to add to the conference. 4. Press Resume to take the call off hold. 5. Press Join or Conf to add the person to the conference call. ™ Avaya one-X Deskphone SIP for 9620 IP Telephone User Guide August 2008...

  • Page 36: Putting A Conference Call On Hold

    When you put a conference call on hold, the other parties can still talk to each other. 1. Press Hold during a conference call. 2. Press Resume or OK to resume the conference call. ™ Avaya one-X Deskphone SIP for 9620 IP Telephone User Guide August 2008...

  • Page 37: Chapter 7: Bridged Calls

    When you make a call on a bridged line, you are using another person’s line. The caller ID may show the call as coming from you or coming from the person whose line you are using. If ™ Avaya one-X Deskphone SIP for 9620 IP Telephone User Guide August 2008...

  • Page 38: Excluding Others From Bridging Onto Your Call

    2. Scroll down to Exclusion and press OK or just press the corresponding line button. When you activate Exclusion during a call, all parties except you and the calling/ called party are dropped from the call. ™ Avaya one-X Deskphone SIP for 9620 IP Telephone User Guide August 2008...

  • Page 39: Chapter 8: Contacts

    3. Press Call to call the person or press More then Edit to edit contact information. Viewing Contacts details 1. Press Contacts. 2. Select the contact you want to view. ™ Avaya one-X Deskphone SIP for 9620 IP Telephone User Guide August 2008...

  • Page 40: Adding A New Contact

    Select the symbol you want to use. j. Press OK to select the symbol. k. Press Clear to delete all text and start over. 4. Select the next field. ™ Avaya one-X Deskphone SIP for 9620 IP Telephone User Guide August 2008...

  • Page 41: Editing A Contact

    7. Select the type of number entered (work, mobile, home, handle). If you select handle, provide a value that represents the extension number, an "at" @ symbol, and the company name, for example, 21234@avaya.com. You can then determine the contact's presence based on handle icons that appear next to this person's name/number.

  • Page 42: Contacts (Hebrew)

    * or # to display the alternate next or previous predicted word. In either mode, the guidelines that follow apply. 4. Enter the name using the dialpad. ™ Avaya one-X Deskphone SIP for 9620 IP Telephone User Guide August 2008...

  • Page 43: Contacts (Korean)

    8. Select the type of number entered (work, mobile, home, handle). If you select handle, provide a value that represents the extension number, an "at" @ symbol, and the company name, for example, 21234@avaya.com. You can then determine the contact's presence based on handle icons that appear next to this person's name/number.

  • Page 44: Adding A New Contact (Korean Only)

    9. Select the type of number entered ( work, mobile, home, handle). If you select handle, provide a value that represents the extension number, an "at" @ symbol, and the company name, for example, 21234@avaya.com. You can then determine the contact's presence based on handle icons that appear next to this person's name/number.
  • Page 45 10. If you have another number for this contact, scroll down and repeat Steps 5 - 7. You can add up to five additional numbers for this contact, but you can designate only one number as primary. 11. Press Save or OK. ™ Avaya one-X Deskphone SIP for 9620 IP Telephone User Guide August 2008...
  • Page 46 Contacts ™ Avaya one-X Deskphone SIP for 9620 IP Telephone User Guide August 2008...

  • Page 47: Chapter 9: Call Log

    Viewing call log details 1. Press Call Log. 2. Select the number you want to view. 3. Press Details. 4. Press Back to return to the list view. ™ Avaya one-X Deskphone SIP for 9620 IP Telephone User Guide August 2008...

  • Page 48: Adding An Entry From The Call Log To Your Contacts List

    2. Select the list you want to delete. 3. Press More > Clear All to delete all of the entries in the list you are viewing. 4. Press Yes to confirm. ™ Avaya one-X Deskphone SIP for 9620 IP Telephone User Guide August 2008...

  • Page 49: Turning Off Call Logging

    You can turn call logging on or off. If you have bridged call appearances on your phone, you can choose whether or not to include calls to your bridged lines in your call log. 1. Press Avaya Menu. 2. Select Options & Settings or Phone Settings.
  • Page 50 Call Log ™ Avaya one-X Deskphone SIP for 9620 IP Telephone User Guide August 2008...

  • Page 51: Chapter 10: Getting Your Messages

    Contact your system administrator with any questions. Logging into your voicemail 1. To log in to your voicemail, press the Message button. 2. Follow the voice prompts from your voicemail system. ™ Avaya one-X Deskphone SIP for 9620 IP Telephone User Guide August 2008...
  • Page 52 Getting Your Messages ™ Avaya one-X Deskphone SIP for 9620 IP Telephone User Guide August 2008...

  • Page 53: Chapter 11: Features Menu

    "busy indicators" so that you can see whether an extension you cover is idle or busy at a glance. Extensions you can monitor with busy indicators show the word "Busy" next to the extension number. ™ Avaya one-X Deskphone SIP for 9620 IP Telephone User Guide August 2008...

  • Page 54: Assigning Labels To Pre-Assigned (Autodial) Numbers

    Setting up automatic call back When an extension you call is busy, use Automatic Call Back to receive a return call automatically, as soon as that extension is free. ™ Avaya one-X Deskphone SIP for 9620 IP Telephone User Guide August 2008...

  • Page 55: Call Forwarding When Your Line Is Busy Or If You Don't Answer

    3. Press OK. 4. Enter the extension number you do not want the called party to see. 5. Press Enter or OK to start calling party number blocking. ™ Avaya one-X Deskphone SIP for 9620 IP Telephone User Guide August 2008...

  • Page 56: Displaying Your Extension On Outgoing Calls

    Use the Call Unpark feature to release a call from the extension at which it was parked, when the extension is part of a coverage or hunt group. ™ Avaya one-X Deskphone SIP for 9620 IP Telephone User Guide August 2008...

  • Page 57: Picking Up A Call From Your Pickup Group

    2. If necessary, scroll down to MCT and press OK or just press the corresponding line button to start the trace. An alerting tone and/or flashing LED signifies the trace is active. Hanging up deactivates MCT. ™ Avaya one-X Deskphone SIP for 9620 IP Telephone User Guide August 2008...

  • Page 58: Recording A Call

    If the paged user has a display telephone, the paged user can see your caller ID. For example, users A and B are on a call. You have an urgent ™ Avaya one-X Deskphone SIP for 9620 IP Telephone User Guide August 2008...

  • Page 59: Configuring Simultaneous Ringing For Multiple Telephones (Ec500)

    This feature is programmed by your system administrator. 1. During an active call, scroll right from the Phone screen to access the Features menu. 2. Select the Extend Call feature. ™ Avaya one-X Deskphone SIP for 9620 IP Telephone User Guide August 2008...
  • Page 60 3. Press OK to send the call to your cell phone. 4. Answer the call on your cell phone. The call remains active on your desk phone as well, so you can switch back if you want. ™ Avaya one-X Deskphone SIP for 9620 IP Telephone User Guide August 2008...

  • Page 61: Chapter 12: Browser

    The items available through the Web browser vary depending upon how your telephone is administered. Contact your system administrator with any questions. Access the browser through the Avaya Menu. If you don't see the Browser option on the Avaya Menu, no Web applications are available for your phone.

  • Page 62: About Web Browser Icons & Labels

    Click to dial link. Scroll to this icon and press OK to dial the telephone number with which it is associated. Web site link. Scroll to this icon and press OK to access the URI/URL it represents. ™ Avaya one-X Deskphone SIP for 9620 IP Telephone User Guide August 2008...

  • Page 63: Logging In To Your Telephone Extension

    (Yes) or whether you are a visiting user of this phone (No). 6. Press Login or OK . Logging out of your telephone extension 1. Press Avaya Menu . 2. Scroll down and select Log Out. ™ Avaya one-X...

  • Page 64: Chapter 13: About Logging In To And Out Of Your Telephone

    4. Press Log Out to confirm. Your contacts, speed dial settings, favorites, and Autodial numbers are saved during logout and are available the next time you log in to your extension. ™ Avaya one-X Deskphone SIP for 9620 IP Telephone User Guide August 2008...

  • Page 65: Index

    Emergency call ............clearing entries ............. Error Tones removing an entry ..........turning off ............. turning off ............. Excluding others from bridging ........viewing ..............exclusion ..............™ Avaya one-X Deskphone SIP for 9620 IP Telephone User Guide August 2008...
  • Page 66 ......redialing a number ..........unblocking extension display ....... Korean, adding a contact in ........Language page ................changing .............. Parking calls ............... ™ Avaya one-X Deskphone SIP for 9620 IP Telephone User Guide August 2008...
  • Page 67 ..............logging in .............. SENDALL ..............Speaker ..............Speed dialing calling a person ............ Web page Speed Dialing navigating ............. setting up ............. Whisper page ............. ™ Avaya one-X Deskphone SIP for 9620 IP Telephone User Guide August 2008...
  • Page 68 Index ™ Avaya one-X Deskphone SIP for 9620 IP Telephone User Guide August 2008...

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