Avaya ONE-X User Manual
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Avaya ONE-X User Manual

Deskphone sip for 9608/9611g ip telephone
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Avaya one-X™ Deskphone SIP for
9608/9611G IP Telephone User Guide
16-603595
Issue 2
May 2011

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Summary of Contents for Avaya ONE-X

  • Page 1 Avaya one-X™ Deskphone SIP for 9608/9611G IP Telephone User Guide 16-603595 Issue 2 May 2011...
  • Page 2 Product provided by Avaya including the selection, arrangement and the products, services, or information described or offered within them. design of the content is owned either by Avaya or its licensors and is Avaya does not guarantee that these links will work all the time and has protected by copyright and other intellectual property laws including the no control over the availability of the linked pages.
  • Page 3 For the most current versions of Documentation, see the Avaya Support Web site: http://support.avaya.com. Contact Avaya Support Avaya provides a telephone number for you to use to report problems or to ask questions about your Product. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Web site: http://support.avaya.com.
  • Page 4 Avaya one-X™ Deskphone SIP for 9608/9611G IP Telephone User Guide May 2011...

  • Page 5: Table Of Contents

    Speed dialing a person...........................38 Autodialing a pre-assigned number........................38 Making a call using edit dialing........................39 Calling a person from the contacts list......................39 Calling a person from the call history......................40 Avaya one-X™ Deskphone SIP for 9608/9611G IP Telephone User Guide May 2011...
  • Page 6 Call Forwarding when your line is busy or if you don't answer................61 Blocking your extension from displaying during calls..................61 Displaying your extension on outgoing calls....................62 Parking a call..............................62 Unparking a call..............................62 Picking up a call to another extension......................63 Avaya one-X™ Deskphone SIP for 9608/9611G IP Telephone User Guide May 2011...
  • Page 7 Chapter 14: About locking and logging in to and out of your telephone......73 Logging in to your telephone extension......................73 Locking and unlocking your telephone......................74 Logging out of your telephone extension......................74 Index............................75 Avaya one-X™ Deskphone SIP for 9608/9611G IP Telephone User Guide May 2011...
  • Page 8 Avaya one-X™ Deskphone SIP for 9608/9611G IP Telephone User Guide May 2011...

  • Page 9: Chapter 1: Introduction To The 9608/9611G Sip Deskphone

    Not all functions and features described in this user guide may be available on your deskphone. If you find that a function or feature is not available, please contact your system administrator. Overview Avaya one-X™ Deskphone SIP for 9608/9611G IP Telephone User Guide May 2011...
  • Page 10 Indicator, the Message button is also illuminated when you have voice mail messages waiting, Phone Display The Top Line shows status information such as the time and date, primary extension, error indications and missed calls. Avaya one-X™ Deskphone SIP for 9608/9611G IP Telephone User Guide May 2011...
  • Page 11 Mute Press the Mute button to mute a call in progress. To take a call off mute, press Mute again. Avaya one-X™ Deskphone SIP for 9608/9611G IP Telephone User Guide May 2011...

  • Page 12: Navigation Tips

    Incoming call is alerting. Call is active. Call is on hold. Conference is active. Conference is on hold. Use the Right or Left navigation arrow to see additional pages/screens/options. Avaya one-X™ Deskphone SIP for 9608/9611G IP Telephone User Guide May 2011...

  • Page 13: Presence Icons For 9608 Deskphones

    Presence icon indicating this contact is not logged in (unregistered). Presence icon indicating this contact's phone is busy with the Send All Calls feature active. This icon also Avaya one-X™ Deskphone SIP for 9608/9611G IP Telephone User Guide May 2011...

  • Page 14: Presence Icons For 9611G Deskphones

    If a contact cannot be tracked due to telephone server differences, a “no presence” icon displays for that contact. Avaya one-X™ Deskphone SIP for 9608/9611G IP Telephone User Guide May 2011...

  • Page 15: Administrative Messages

    Access network information from the Home Screen. Network Information has seven different viewing options: Audio parameters, IP (Internet Protocol) parameters, Quality of Service, Interfaces, 802.1X Parameters, Miscellaneous, and Diagnostics. Avaya one-X™ Deskphone SIP for 9608/9611G IP Telephone User Guide May 2011...
  • Page 16 Introduction to the 9608/9611G SIP Deskphone Your system administrator will instruct you further as to which network information options and settings are needed. Avaya one-X™ Deskphone SIP for 9608/9611G IP Telephone User Guide May 2011...

  • Page 17: Chapter 2: Avaya Menu

    Chapter 2: Avaya Menu You can use the Avaya Menu to adjust and customize options and settings for your telephone, access additional Web-based applications, get information about your phone and network settings, and log out. When you press the Home button, you see one of the following menus, depending on how your...

  • Page 18: Setting The Phone Screen On Calling

    Set Phone Screen on Calling to Yes to automatically display the Phone screen when you place a call. 1. Select Options & Settings... 2. Press Select or OK. 3. Select Call Settings. 4. Press Select or OK. 5. Select Phone Screen on Calling. Avaya one-X™ Deskphone SIP for 9608/9611G IP Telephone User Guide May 2011...

  • Page 19: Setting The Phone Screen On Ringing

    1. Press Home. 2. Select Options & Settings... 3. Press Select or OK. 4. Select Call Settings. 5. Press Select or OK. 6. Select Display Call Timers. Avaya one-X™ Deskphone SIP for 9608/9611G IP Telephone User Guide May 2011...

  • Page 20: Setting Redial Options

    4. Press Select or OK. 5. Select Visual Alerting. 6. Press Change or OK or use the Right/Left arrows to turn Visual Alerting on or off. 7. Press Save. Avaya one-X™ Deskphone SIP for 9608/9611G IP Telephone User Guide May 2011...

  • Page 21: Setting The Audio Path

    Edit dialing may not be available to you, depending on how your system is administered. 1. Press Home. 2. Select Options & Settings... 3. Press Select or OK. 4. Select Call Settings. 5. Press Select or OK. 6. Select Dialing options. Avaya one-X™ Deskphone SIP for 9608/9611G IP Telephone User Guide May 2011...

  • Page 22: Setting Up Speed Dialing

    You can create a list of up to nine favorite contacts or features for quick access. The contacts and/or features on your favorites list display as you scroll past your last call appearance. Avaya one-X™ Deskphone SIP for 9608/9611G IP Telephone User Guide May 2011...

  • Page 23: Personalizing Button Labels

    59. 1. Press Home. Note: To edit a label on an attached Avaya BM12 Button Module, press the Edit button on the module instead and proceed to Step 10. 2. Select Options & Settings... 3. Press Select or OK.

  • Page 24: Adjusting The Brightness Or Contrast Of The Display

    7. Press Select or OK. 8. Select Phone or an attached button module, as applicable. 9. Use the arrow keys to increase or decrease the brightness or contrast. 10. Press Save. Avaya one-X™ Deskphone SIP for 9608/9611G IP Telephone User Guide May 2011...

  • Page 25: Changing The Ring Pattern

    8. Repeat the last two steps until you find the ring tone you want for calls within your pickup group. 9. Press Save to make it your call pickup ring tone. Avaya one-X™ Deskphone SIP for 9608/9611G IP Telephone User Guide May 2011...

  • Page 26: Setting Call Pickup Alerting Indication

    4. Select Screen and Sound Options... 5. Press Select or OK. 6. Select Background Logo. 7. Press Change or OK or use the Right/Left arrows to change the logo. 8. Press Save. Avaya one-X™ Deskphone SIP for 9608/9611G IP Telephone User Guide May 2011...

  • Page 27: Turning Button Click Sounds On And Off

    5. Press Select or OK. 6. Select Error Tones. 7. Press Change or OK or use the Right/Left arrows to turn error tones on or off. 8. Press Save. Avaya one-X™ Deskphone SIP for 9608/9611G IP Telephone User Guide May 2011...

  • Page 28: Setting The Phone Screen Width

    5. Press Select or OK. 6. Select Language..7. Press Select or OK. 8. Select a display language. 9. Press Select or OK. 10. Press Yes to confirm the selected language. Avaya one-X™ Deskphone SIP for 9608/9611G IP Telephone User Guide May 2011...

  • Page 29: Setting The Time Format

    8. Select the device (Handset, Headset, or Speaker) for which you want to turn AGC on or off. 9. Press Change or OK or use the Right/Left arrows to turn AGC on or off. 10. Press Save. Avaya one-X™ Deskphone SIP for 9608/9611G IP Telephone User Guide May 2011...

  • Page 30: Integrating Other Applications With Your Phone

    For example, setting the value to 120 will cause a popup/reminder to appear two hours before the appointment start time and setting the value to 5 will cause a Avaya one-X™ Deskphone SIP for 9608/9611G IP Telephone User Guide May 2011...
  • Page 31 10. Press Save or OK to save your settings and preferences. Note: When Exchange calendar is active, a Calendar label displays beneath your last call appearance on the Phone screen. Avaya one-X™ Deskphone SIP for 9608/9611G IP Telephone User Guide May 2011...
  • Page 32 Avaya Menu Avaya one-X™ Deskphone SIP for 9608/9611G IP Telephone User Guide May 2011...

  • Page 33: Chapter 3: Answering A Call

    Phone Screen on Ringing option to Yes (see Setting the Phone Screen on ringing on page Ignoring an incoming call Press Ignore to turn off the ringer for an incoming call Avaya one-X™ Deskphone SIP for 9608/9611G IP Telephone User Guide May 2011...

  • Page 34: Putting A Call On Hold

    If a call is on mute and you switch between the handset, headset, or speakerphone, the mute will be turned off. When the call is muted, the Mute button light is on and the top line displays the Mute icon. Avaya one-X™ Deskphone SIP for 9608/9611G IP Telephone User Guide May 2011...

  • Page 35: Transferring A Call

    Unanswered transfers may be returned to your telephone as a recalled transfer. In this case, you hear a priority ring and see the display message Return next to the call. Avaya one-X™ Deskphone SIP for 9608/9611G IP Telephone User Guide May 2011...
  • Page 36 Answering a call Avaya one-X™ Deskphone SIP for 9608/9611G IP Telephone User Guide May 2011...

  • Page 37: Chapter 4: Making A Call

    Speaker and displays “Emergency Call in Progress”. 3. To end the emergency call, press the End Call softkey or press the Speaker button. Avaya one-X™ Deskphone SIP for 9608/9611G IP Telephone User Guide May 2011...

  • Page 38: Redialing A Number

    Technology or the Help Desk as Autodial numbers, so you can dial them with one touch. 1. From the Phone screen, scroll right twice to display the System Numbers menu. Avaya one-X™ Deskphone SIP for 9608/9611G IP Telephone User Guide May 2011...

  • Page 39: Making A Call Using Edit Dialing

    For example, if you added John Smith to your contacts List as “Smith, John” you would start typing his last name rather than his first name. Each time you press the Avaya one-X™ Deskphone SIP for 9608/9611G IP Telephone User Guide May 2011...

  • Page 40: Calling A Person From The Call History

    2. Press the line button corresponding to the line with the link or press OK. The deskphone initiates a call to the person or number associated with the click to dial link. Avaya one-X™ Deskphone SIP for 9608/9611G IP Telephone User Guide May 2011...

  • Page 41: Chapter 5: Forwarding Calls

    3. Enter the number to which you want to forward your calls as the destination, then press Enter or OK. After you enter the forwarding number, you hear a confirmation tone. Avaya one-X™ Deskphone SIP for 9608/9611G IP Telephone User Guide May 2011...

  • Page 42: Turning Off Call Forwarding

    2. Scroll down to the active Call Forward button. 3. Press OK or the line button on which Call Forwarding appears. When you turn off the Call Forwarding feature, you hear a confirmation tone. Avaya one-X™ Deskphone SIP for 9608/9611G IP Telephone User Guide May 2011...

  • Page 43: Chapter 6: Using The Conference Feature

    3. Select the call on hold that you want to add to the conference. 4. Press Resume to take the call off hold. 5. Press Join or Conf to add the person to the conference call. Avaya one-X™ Deskphone SIP for 9608/9611G IP Telephone User Guide May 2011...

  • Page 44: Putting A Conference Call On Hold

    2. Press Resume or OK to resume the conference call. Dropping the last person added to a conference call 1. From the Phone screen, select your active call. 2. Press Drop. Avaya one-X™ Deskphone SIP for 9608/9611G IP Telephone User Guide May 2011...

  • Page 45: Chapter 7: Using Bridged Call Appearances

    When you make a call on a bridged line, you are using another telephone user’s line. The caller ID associated with the call you are making may show the call as coming from you or coming Avaya one-X™ Deskphone SIP for 9608/9611G IP Telephone User Guide May 2011...

  • Page 46: Excluding Others From Bridging Onto Your Call

    Features menu. 2. If necessary, scroll down to Transfer to Voice Mail. 3. Press OK or Enter to transfer the bridged call to its respective voice mail system. Avaya one-X™ Deskphone SIP for 9608/9611G IP Telephone User Guide May 2011...

  • Page 47: Chapter 8: Using The Contacts Feature

    3. Press Call to call the person or More then Edit to edit contact information. Next steps If your administrator has set up a corporate contact list or database, you can extend a search. For information, see Extended searching on page 48 Avaya one-X™ Deskphone SIP for 9608/9611G IP Telephone User Guide May 2011...

  • Page 48: Extended Searching

    Selecting Details is the only way to dial a second or third number for a contact. 4. Press the appropriate softkey to call or edit this contact, delete this contact, or return to the Contacts screen. Avaya one-X™ Deskphone SIP for 9608/9611G IP Telephone User Guide May 2011...

  • Page 49: Adding A New Contact

    URL (for example, 21234@avaya.com, where “21234” represents the person's extension and “@avaya.com” represents the company URL). If presence information is Avaya one-X™ Deskphone SIP for 9608/9611G IP Telephone User Guide May 2011...

  • Page 50: Editing A Contact

    Deleting a contact 1. Press Contacts. 2. Select the contact you want to delete. 3. Press More > Delete. 4. Press Yes to confirm or No to cancel. Avaya one-X™ Deskphone SIP for 9608/9611G IP Telephone User Guide May 2011...

  • Page 51: Chapter 9: Call History

    3. Scroll up or down to view the entries on the list. Viewing call history details 1. Press History. 2. Select the number you want to view. 3. Press Details. Avaya one-X™ Deskphone SIP for 9608/9611G IP Telephone User Guide May 2011...

  • Page 52: Adding An Entry From The Call History To Your Contacts List

    Clearing all entries from the call history deletes all of the entries for the specific list you are viewing. For example, if you are viewing the Outgoing calls list, only outgoing calls are deleted. Avaya one-X™ Deskphone SIP for 9608/9611G IP Telephone User Guide May 2011...

  • Page 53: Turning Off Call History

    To turn off logging your calls, select History. To turn logging of bridged lines on or off, select Log Bridged Calls. 7. Press Change or OK to turn call history logging on or off. 8. Press Save. Avaya one-X™ Deskphone SIP for 9608/9611G IP Telephone User Guide May 2011...
  • Page 54 Call History Avaya one-X™ Deskphone SIP for 9608/9611G IP Telephone User Guide May 2011...

  • Page 55: Chapter 10: Getting Your Messages

    Logging into your voicemail 1. To log in to your voicemail, press the Message button. 2. Follow the voice prompts from your voicemail system. Avaya one-X™ Deskphone SIP for 9608/9611G IP Telephone User Guide May 2011...
  • Page 56 Getting your messages Avaya one-X™ Deskphone SIP for 9608/9611G IP Telephone User Guide May 2011...

  • Page 57: Chapter 11: About Features

    Feature names are often abbreviated to fit your deskphone or button module display area. Use this table as a cross-reference to standard feature names and their corresponding common abbreviations. Depending on how your system is administered, not all features shown here Avaya one-X™ Deskphone SIP for 9608/9611G IP Telephone User Guide May 2011...
  • Page 58 Picking up a call to another call Ext Pickup pickup group on page 63 Tracing a malicious call on page MCT Act Recording a call on page 65 Audix Record Avaya one-X™ Deskphone SIP for 9608/9611G IP Telephone User Guide May 2011...

  • Page 59: Monitoring Other Extensions At A Glance

    1. From the Phone screen, scroll right twice to display the System Numbers menu. 2. Scroll to the line to which you want to assign a label or number. Avaya one-X™ Deskphone SIP for 9608/9611G IP Telephone User Guide May 2011...

  • Page 60: Setting Up Automatic Call Back

    3. Press the number(s) that corresponds to the destination extension. 4. Press Enter or OK to activate the intercom call to that extension, where the call appearance identifies the incoming call with your name followed by ICOM. Avaya one-X™ Deskphone SIP for 9608/9611G IP Telephone User Guide May 2011...

  • Page 61: Call Forwarding When Your Line Is Busy Or If You Don't Answer

    3. Press OK. 4. Enter the extension number you do not want the called party to see. 5. Press Enter or OK to start calling party number blocking. Avaya one-X™ Deskphone SIP for 9608/9611G IP Telephone User Guide May 2011...

  • Page 62: Displaying Your Extension On Outgoing Calls

    Use the Call Unpark feature to release a call from the extension at which it was parked, when the extension is part of a coverage or hunt group. Avaya one-X™ Deskphone SIP for 9608/9611G IP Telephone User Guide May 2011...

  • Page 63: Picking Up A Call To Another Extension

    1. Scroll right from the Phone screen to access the Features menu. 2. If necessary, scroll down to Extended Call Pickup and press OK or just press the corresponding line button. 3. Answer the call as you normally would. Avaya one-X™ Deskphone SIP for 9608/9611G IP Telephone User Guide May 2011...

  • Page 64: Picking Up A Call From Your Pickup Group

    Avaya one-X™ Deskphone SIP for 9608/9611G IP Telephone User Guide May 2011...

  • Page 65: Recording A Call

    Some countries, states, and localities have laws that determine if and under what circumstances you can record telephone conversations. Before using the OTR feature, you must understand and comply with these laws. 3. Hang up to stop recording. Avaya one-X™ Deskphone SIP for 9608/9611G IP Telephone User Guide May 2011...

  • Page 66: Making A Priority Call

    . 3. Enter the extension you want to call. 4. Press Enteror OK to immediately start dialing and deliver your message when the person you called answers. Avaya one-X™ Deskphone SIP for 9608/9611G IP Telephone User Guide May 2011...

  • Page 67: Configuring Simultaneous Ringing For Multiple Telephones (Ec500)

    3. Press OK to send the call to your cell phone. 4. Answer the call on your cell phone. The call remains active on your desk phone as well, so you can switch back if you want. Avaya one-X™ Deskphone SIP for 9608/9611G IP Telephone User Guide May 2011...
  • Page 68 About Features Avaya one-X™ Deskphone SIP for 9608/9611G IP Telephone User Guide May 2011...

  • Page 69: Chapter 12: Using The Calendar

    Chapter 12: Using the Calendar If your administrator has set up the Exchange Integration option under Advanced Options on the Avaya Menu, you can integrate the Microsoft® Exchange Server calendar with your phone. When Exchange Calendar is active, a Calendar label displays beneath your last call appearance on the Phone screen.
  • Page 70 - To exit the calendar and return to the Phone screen, press More again. - If you pressed More and want to re-display the previous set of softkeys (Call, Prev, Next), press More, then Exit. Avaya one-X™ Deskphone SIP for 9608/9611G IP Telephone User Guide May 2011...

  • Page 71: Chapter 13: Limited Access During Failover

    Keep in mind that during failover certain features may not be available and telephone functionality may be limited. Check the softkeys at the bottom of the display to determine the actions you can take during failover; also try the Phone button to display the Avaya Menu for possible actions. Important: Do not log your telephone off during failover or until normal service is restored on your original telephone server.
  • Page 72 “click to dial” links will not work until the phone transitions to the alternate server. • Transitions back to the normal server will restore all original functionality. Avaya one-X™ Deskphone SIP for 9608/9611G IP Telephone User Guide May 2011...

  • Page 73: Chapter 14: About Locking And Logging In To And Out Of Your Telephone

    5. If your system is set up to allow visiting user privileges, use the right or left navigation arrow to indicate whether you are this phone's primary user (Yes) or whether you are a visiting user of this phone (No). 7. Press Enter or OK. Avaya one-X™ Deskphone SIP for 9608/9611G IP Telephone User Guide May 2011...

  • Page 74: Locking And Unlocking Your Telephone

    If you logged in to this phone as a guest user, the deskphone's original settings are restored upon logout. Avaya one-X™ Deskphone SIP for 9608/9611G IP Telephone User Guide May 2011...

  • Page 75: Index

    Button labels, restoring to default labels ....adding from call history ........Button module, adjusting brightness or contrast ..calling a person ............ deleting ..............editing ..............searching ............. selecting ............... Calendar Avaya one-X™ Deskphone SIP for 9608/9611G IP Telephone User Guide May 2011...
  • Page 76 Logging out of your telephone extension ....Forwarding Login as a guest user ..........a call ..............Logo ................Forwarding calls about ..............malicious call tracing ..........Guest login ..............messages Avaya one-X™ Deskphone SIP for 9608/9611G IP Telephone User Guide May 2011...
  • Page 77 ....... Transfer ..............page ................Unlocking the phone ........... Parking calls ............... Unparking calls ............Phone Screen on ringing setting ..............Phone Screen Options on calling setting ..............Avaya one-X™ Deskphone SIP for 9608/9611G IP Telephone User Guide May 2011...
  • Page 78 ........... Visiting user, logging in as .......... Visual Alerts configuring ............Whisper page ............. Voice Mail, transferring bridged call to ....... Avaya one-X™ Deskphone SIP for 9608/9611G IP Telephone User Guide May 2011...

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