Avaya one-X Mobile User Manual
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Avaya one-X Mobile User Manual

Avaya one-X Mobile User Manual

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Avaya one-X™ Mobile
User Guide for iPhone
18-602788EN-GB
Issue 1
February 2008

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Summary of Contents for Avaya one-X Mobile

  • Page 1 Avaya one-X™ Mobile User Guide for iPhone 18-602788EN-GB Issue 1 February 2008...
  • Page 2 © 2008 Avaya Inc. All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document may be incorporated in future releases.

  • Page 3: Table Of Contents

    Key Features ......... About Avaya one-X Mobile Web ......
  • Page 4 Save a Directory contact to your Phonebook ..... . . Changing the Avaya one-X Mobile Settings ......

  • Page 5: Initial Setup

    Before you can use the Avaya one-X Mobile application, you must set up your account. This chapter provides the procedure to set up your account and to log in to your corporate server the first time you open Avaya one-X Mobile on your iPhone.
  • Page 6 (iPhone or iTouch) ● To log in to the Avaya one-X Mobile Web site for the first time and set up your account: 1. Open the web browser on your PC. 2. Using http or https as advised by your system administrator, go to your corporate URL for the Avaya one-X Mobile Server.

  • Page 7: Log In For First-Time Use

    Log in for first-time use Log in for first-time use The first time you use the Avaya one-X Mobile application on your iPhone, you must log in with your corporate computer username and password. Note: Before you can log in to the Avaya one-X Mobile application on your iPhone, you Note: must set up your account on Avaya one-X Mobile Web.

  • Page 8: Create A Bookmark

    Create a bookmark You can create a bookmark or a web clip bookmark icon for the Avaya one-X Mobile web page so you can quickly navigate to it the next time without having to type the address. The web clip bookmark icon adds an Avaya one-X Mobile icon on the iPhone home screen.

  • Page 9: Getting Started

    You can review in any order, listen to, save or delete voicemail messages in the Avaya one-X Mobile application. You can save the caller’s phone number and mark them as a VIP in your Phonebook.
  • Page 10 From the Call Log, you can also add contact information directly to your Phonebook for use with the VIP and Block features, or directly initiate an Avaya one-X Mobile call to any caller or number you have called. See Using the Call Log on page 31 for more information.

  • Page 11: About Avaya One-X Mobile Web

    Avaya one-X Mobile Web will appear on Avaya one-X Mobile, and vice versa. You have already used Avaya one-X Mobile Web to sign up for the Avaya one-X Mobile service. Avaya one-X Mobile Web also provides additional features not available in Avaya one-X Mobile.

  • Page 12: Access The Application

    2. Tap the bookmark icon at the bottom of the screen. 3. Tap the bookmark for one-X Mobile. The Avaya one-X Mobile Home screen appears. To open the application using the web clip bookmark icon, tap the one-X Mobile icon on ● the iPhone home screen.

  • Page 13: About The Avaya One-X Mobile Home Screen

    About the Avaya one-X Mobile Home screen The Home screen shows: Logout button — logs you out of the Avaya one-X Mobile application. The next time you ● access the application, you will be prompted for your corporate computer username and password.
  • Page 14 Getting Started Avaya one-X™ Mobile User Guide for iPhone February 2008...

  • Page 15: Making Calls Using The Call Back Feature

    Making Calls Using the Call Back Feature When you make a call from your iPhone using the Avaya one-X Mobile application, instead of placing the call through the mobile carrier, you use the Avaya one-X Mobile Call Back feature. The Call Back feature uses your office phone system (or PBX) as a bridge between the phone you want to use and the number you want to call.

  • Page 16: Overview Of The Avaya One-X Mobile Call Back Feature

    (or PBX) to initiate the call. (You can select Call Back from multiple locations within the Avaya one-X Mobile application. See the locations listed on the previous page.) After you select Call Back, you then select the phone you want to use. This will usually, but not always, be your iPhone.

  • Page 17: Make A Call From The Home Screen

    Making a call from the Home screen allows you to use the Avaya one-X Mobile Call Back feature with a number that is not in your Call Log, Phonebook, Corporate Directory, or Voicemail.

  • Page 18: Make A Call From The Call Log

    11. Wait a moment. Your office phone system will connect you to the number you have called. Make a call from the Call Log To make a call to a person or number in the Call Log: 1. From the Avaya one-X Mobile Home screen, tap Call Log. The Call Log appears.

  • Page 19: Make A Call From Your Phonebook

    9. Wait a moment. Your office phone system will connect you to the number you have called. Make a call from your Phonebook To make a call to a contact in your Phonebook: 1. On the Avaya one-X Mobile Home screen, tap Phonebook. The Phonebook appears. A star indicates the contact is designated as a VIP.

  • Page 20: Make A Call From A Quick Entry Number

    Call Back command, for example the Call Log or Voicemail inbox screens. To make a call from the Home screen using a temporary phone: 1. On the Avaya one-X Mobile Home screen, tap Call Back. The Call Back screen appears. 2. Tap Number to Call.

  • Page 21: Switch From Your Iphone To Your Office Phone

    Mobile is used. This procedure also applies to outgoing calls if you have placed an Avaya one-X Mobile call from your iPhone. To switch to the office phone while on your iPhone with an Avaya one-X Mobile call: 1. Pick up the office phone handset or turn the speaker on.

  • Page 22: Switch From Your Office Phone To Your Iphone

    Ensure you notify the person with whom you are speaking that you will be changing phones. To switch to your iPhone while you are on your office phone with an Avaya one-X Mobile call: 1. Turn on your iPhone. 2. Extend the call to your iPhone in one of the following two ways: Press the administered Extend Call button on your office phone (if your office phone ●...

  • Page 23: Managing Incoming Calls Using The Send Calls Feature

    Managing Incoming Calls Using the Send Calls Feature The Avaya one-X Mobile Send Calls feature routes incoming calls to your office number out to one or more phones of your choice. If you are unable to answer a work call—regardless of where it is being sent—the call is automatically directed back to your office voicemail system.

  • Page 24: Select The Phones To Which Calls Are Routed

    The Home screen appears. The Send Calls destinations you selected appear on the Home screen. To add another phone on which you can receive office calls, you must use the Avaya one-X Web application. See the Avaya one-X™ Web User Guide, document number 18-602150EN-GB, for more information.

  • Page 25: Set A Quick Entry Number To Which Calls Are Routed

    Your Send Calls destinations are created and edited through the Avaya one-X Web application. But the Quick Entry feature provided by the Avaya one-X Mobile application allows you to designate one phone on which you can receive calls on a temporary basis.

  • Page 26: Route Calls As Defined By Automatic By Schedule

    Automatic by Schedule manages your incoming calls according to a schedule you define through the Avaya one-X Mobile Web application. For information on how to create or edit an automatic schedule, see the Avaya one-X™ Mobile Web User Guide, document number 18-602150EN-GB.

  • Page 27: Listening To Voicemail

    Listening to Voicemail Avaya one-X Mobile Visual Voicemail provides many of the best features of e-mail to the review and management of your office voicemail. The New Voicemail and Saved Voicemail inboxes display your messages similar to e-mail. You can see which messages are new and which have already been heard, as well as who left a message and when.

  • Page 28: Listen To A Saved Voicemail Message

    A caller may leave a message that exceeds your phone’s memory and can not be Note: played in Avaya one-X Mobile. If that occurs, you will see a text alert when you attempt to play the message. You will be prompted to dial your office voicemail system directly.

  • Page 29: Save A Voicemail Message

    Delete a voicemail message To delete a voicemail message without listening to it: 1. On the Avaya one-X Mobile Home screen, tap New Voicemail or Saved VM. The New Voicemail inbox or Saved VM inbox appears. Each voicemail entry shows the time or date of the call.

  • Page 30: Save A Contact To Your Phonebook

    From your voicemail inbox, you can add the person who left you a message to your Phonebook. To add a contact from your new voicemail inbox to your Phonebook: 1. On the Avaya one-X Mobile Home screen, tap New Voicemail. The New Voicemail inbox appears. Each voicemail entry shows the time or date of the call.

  • Page 31: Using The Call Log

    Block feature is set to ON, VIPs ring through while all other callers are sent directly to your office voicemail. When set to OFF, no calls are blocked. From the Call Log, you can directly initiate an Avaya one-X Mobile call to any caller or number you called and also manage your voicemail messages.

  • Page 32: Delete A Call

    Using the Call Log Delete a call To delete a call from the Call Log: 1. From the Avaya one-X Mobile Home screen, tap Call Log. The Call Log appears. 2. Scroll to the call you want to delete. 3. Tap next to the call.

  • Page 33: Managing Voicemail From The Call Log

    You cannot listen to office voicemail if the Avaya one-X Mobile Server is secure Note: (https). If the server on which the Avaya one-X Mobile application is installed is a secure server, when you tap on the voicemail icon in the Call Log, instead of the voicemail playing, a screen appears that allows you to call Corporate Voicemail directly.

  • Page 34: Save A Voicemail Message From The Call Log

    ● Save a voicemail message from the Call Log To save a new voicemail message from the Call Log without listening to it: 1. From the Avaya one-X Mobile Home screen, tap Call Log. The Call Log appears. 2. Scroll to the call with the voicemail you want to save. A voicemail icon appears next to the call if there is voicemail associated with the call.
  • Page 35 Call Log, and instead of a voicemail icon, an incoming call icon appears next to the call. Tap Delete Call. ● The voicemail message and the call record is deleted, and you return to the Home screen. Avaya one-X™ Mobile User Guide for iPhone February 2008...
  • Page 36 Using the Call Log Avaya one-X™ Mobile User Guide for iPhone February 2008...

  • Page 37: Using The Phonebook

    The first time you use the Avaya one-X Mobile Phonebook, you are able to import contacts from your iPhone’s local phonebook. Information stored in the Avaya one-X Mobile Phonebook is not available from the iPhone’s native dialler.

  • Page 38: Add A Phonebook Contact

    Make a call from your Phonebook page 19. Add a Phonebook contact To add a contact to your Phonebook: 1. On the Avaya one-X Mobile Home screen, tap Phonebook. Your Phonebook contacts appear. A star identifies contacts marked as VIPs. 2. Tap +.

  • Page 39: Delete A Phonebook Contact

    The new contact is added to your Phonebook. Delete a Phonebook contact To delete a contact from your Phonebook: 1. On the Avaya one-X Mobile Home screen, tap Phonebook. Your Phonebook contacts appear. A star identifies contacts marked as VIPs.

  • Page 40: Change Vip Status Of A Phonebook Contact

    Change the Block setting on page 41 for more information. To change the VIP status of a contact in your Phonebook: 1. On the Avaya one-X Mobile Home screen, tap Phonebook. Your Phonebook contacts appear. A star identifies contacts marked as VIPs.

  • Page 41: Change The Block Setting

    Change VIP status of a Phonebook contact on page 40. To change the block setting, in the Block field on the Avaya one-X Mobile Home screen, tap the ON/OFF button to toggle between the two settings. When set to OFF, no calls are blocked. All calls, including those from non-VIPs, ring ●...
  • Page 42 Using the Phonebook Avaya one-X™ Mobile User Guide for iPhone February 2008...

  • Page 43: Using The Corporate Directory

    Using the Corporate Directory The Avaya one-X Mobile Corporate Directory feature lets you search your company’s Corporate Directory from your iPhone for contact information for anyone in your group, department or company. The search results are displayed on your iPhone where you can add the contact to your Phonebook or place a call to the contact.
  • Page 44 If marked as a VIP, this contact will be able to ring through when the Block feature Note: is set to ON. See Change the Block setting on page 41 for more information. 13. Tap Save when finished. The Corporate Directory contact is added to your Phonebook. Avaya one-X™ Mobile User Guide for iPhone February 2008...

  • Page 45: Changing The Avaya One-X Mobile Settings

    However, under some circumstances such as space limitations on your iPhone or if your corporate Avaya one-X Mobile Server is secure (https), the Avaya one-X Mobile client will not be able to download voicemail to your mobile device. For these conditions, the corporate voicemail extension option is provided to call the corporate voicemail system directly.

  • Page 46: Change The Voicemail Notification Setting

    If you have multiple mobile devices, the SMS is sent to the mobile device that is defined as your mobile device in your Avaya one-X Mobile Web account. You can change the voicemail notification preference to On, Urgent Only or Off.

  • Page 47: Change The Sort Order Setting

    The new Call Back setting appears. Change the Sort Order setting You can base the results of any Avaya one-X Mobile search activity on either the first name or last name of the person you are searching for. To change the Sort Order of the search activity results: 1.
  • Page 48 Changing the Avaya one-X Mobile Settings 4. Change the current setting as appropriate. 5. Tap Setup to return to the Setup screen. The new Call Back Delay setting appears. Avaya one-X™ Mobile User Guide for iPhone February 2008...

  • Page 49: Index

    ... change VIP status of contact ....delete contact Avaya one-X™ Mobile User Guide for iPhone February 2008...
  • Page 50 ....defined ....Visual Voicemail Avaya one-X™ Mobile User Guide for iPhone February 2008...

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