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Avaya one-X Manual

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®
Implementing Avaya one-X
Communicator
Release 6.2 FP6
April 2015

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Summary of Contents for Avaya one-X

  • Page 1 ® Implementing Avaya one-X Communicator Release 6.2 FP6 April 2015...
  • Page 2 Avaya Channel Partner outside of the United written consent of Avaya can be a criminal, as well as a civil offense States and Canada, the warranty is provided to you by said Avaya under the applicable law.
  • Page 3 Hosted Service notices and articles, or to report a problem with your Avaya product or Hosted Service. For a list of support telephone numbers and contact addresses, go to the Avaya Support website: http://support.avaya.com (or such successor site as designated by Avaya), scroll to the bottom of the page, and select Contact Avaya Support.

  • Page 4: Table Of Contents

    Related documents ...................... 6 Accessing Online Help .......................  7 Avaya Mentor videos .......................... 7 Support ....................... 7 Supported languages ® Chapter 2: Setting up Avaya one-X Communicator............ 9 ........................  9 Installation overview ...................... 9 Installation worksheet ® ................ 10 Downloading Avaya one-X Communicator ®...
  • Page 5 Network screen field descriptions .................... 44 Configuring advanced settings ...................  45 Advanced screen field descriptions ® Chapter 6: Upgrading the Avaya one-X Communicator ...........  46 Chapter 7: Configuring virus scan settings.................  47 .................... 47 Modifying virus scan settings ® Chapter 8: Uninstalling Avaya one-X Communicator from Microsoft Windows Control Panel........................... 48...

  • Page 6: Chapter 1: Introduction

    Avaya one-X Communicator. ® This guide refers to other Avaya products in the context of how they integrate with Avaya one-X Communicator. You can get detailed information about these products from the Avaya Web site at http://www.avaya.com/support. Related documents Additional documentation includes: ®...

  • Page 7: Avaya Mentor Videos

    Avaya Mentor videos provide technical content on how to install, configure, and troubleshoot Avaya products. About this task Videos are available on the Avaya Support website, listed under the video document type, and on the Avaya-run channel on YouTube. Procedure •...
  • Page 8 Introduction • Italian • Japanese • Korean • Portuguese, Brazilian • Russian • Spanish, Latin American ® Implementing Avaya one-X Communicator April 2015 Comments? infodev@avaya.com...

  • Page 9: Chapter 2: Setting Up Avaya One-X

    Avaya one-X Communicator on your computer. • Silent installation: In the Silent installation mode, your system administrator deploys Avaya ® one-X Communicator on your computer according to the configured parameters. You must ®...

  • Page 10: Downloading Avaya One-X

    Microsoft .NET Framekwork 4 on your computer during installation. In ® environments that use proxy servers for access to external websites, the Avaya one-X Communicator installshield attempts to use the manual proxy settings from Internet Explorer. A limitation in the Installshield prevents it from using automatic proxy detection or automatic proxy configuration scripts.

  • Page 11: Installing Avaya One-X ® Communicator In Silent Mode

    The system starts the installation, and the progress bar displays the status. Machines with ® newly installed Windows 7 operating systems restart while installing Avaya one-X Communicator. However, installation resumes after restart. ® 7. When the installation is complete, click Finish to exit the Avaya one-X Communicator installation wizard. Next steps ®...
  • Page 12 To perform Avaya one-X Communicator installation in the Silent mode: Procedure 1. From the command prompt, run the command from the directory where the Avaya one-X Communicator Suite.exe file is located: • "Avaya one-X Communicator Suite.exe" /silent and add the parameters you require, for example: "Avaya one-X Communicator Suite.exe"...

  • Page 13: Repairing Avaya One-X

    ® To perform Avaya one-X Communicator installation in the administrative mode: Procedure 1. From the command prompt, run the following command from the directory where the Avaya one-X Communicator Suite.exe file is located: "Avaya one-X Communicator Suite.exe" /stage_only Note: You must enclose the file name in quotations.

  • Page 14: Modifying Avaya One-X

    ® Communicator Procedure ® 1. Double-click the Avaya one-X Communicator Suite.exe file to run the Avaya one-X Communicator suite in the maintenance mode. 2. Click Repair . 3. After the repairing is finished, click Finish to exit the wizard. ®...

  • Page 15: Chapter 3: Auto-Configuring Avaya One-X ® Communicator

    3. Click Auto-configure . 4. In the Auto-configure dialog box, perform any one of the following: ® • Click All to apply the auto-configuration feature to all Avaya one-X Communicator settings. • Click This screen only to apply the auto-configuration feature to the current configuration tab only.

  • Page 16: Chapter 4: Configuring Avaya One-X

    Avaya one-X Communicator displays a Setup wizard when you log in for the first time after ® installation. Use this Setup wizard to configure the protocol and features for Avaya one-X Communicator. Procedure 1. On the Setup wizard, select the features you want to use. The subsequent dialog boxes are displayed based on the features you select here.
  • Page 17 Preferences screen field descriptions on page 39. ® 9. In the Avaya one-X Client Enablement Services Setup dialog box, enter the Client Enablement Services URL, and your User name, and Password. 10. In the Setup Complete dialog box, click Finish.

  • Page 18: Chapter 5: Configuring The General Settings Manually

    The IP address of the proxy server. Port The port number of the server. ® If you do not enter the port number, Avaya one-X Communicator uses port 5061 as the default setting. ® Domain The domain of your Avaya Aura Session Manager server.

  • Page 19: Configuring Login Settings

    Client Enablement Services account check box is selected. ® 3. In the URL, enter the Web page address of the Avaya one-X CES server. 4. In the User name, enter your user name. 5. In the Password, enter the password.

  • Page 20: Configuring Personal Call Feature

    Your password for the Client Enablement Services server. Configuring personal call feature ® The Personal call page is displayed on the Avaya one-X Communicator user interface only if you ® have enabled the feature using the Avaya one-X Communicator Admin Control Tool.

  • Page 21: Messaging Screen Field Descriptions

    Password to access your Mailbox number. Web Subscriber Options URL URL to be opened to access your messages. Configuring conference settings You can view and modify the bridge conference settings on this screen if you have integrated Avaya ® ® one-X Communicator with Avaya one-X Client Enablement Services.

  • Page 22: Conference Screen Field Descriptions

    PIN number for the conference. Configuring mobile account settings ® If your system administrator has configured your account for Avaya one-X Mobile, you can update your mobile number and SMS address in this screen. Mobile account configuration is available only ®...

  • Page 23: Configuring Instant Messaging And Presence Settings

    The button to remove the mobile phone from your account. Configuring instant messaging and presence settings ® Using this window, you can activate the Avaya one-X Communicator Instant Messaging functionality. Procedure 1. Click IM and Presence in the left pane of the General Settings window.

  • Page 24: Configure Security Settings

    • Avaya Product Root Certificate Authority (CA): Embedded in Avaya one-X Communicator. • Certificate issued by the Trusted Third Party Certificate Authority (TTP CA) and stored in the system certificate store: X.509 certificates other than the Avaya Root certificate that are loaded to your computer. ®...

  • Page 25: Checking The Certificate Details

    ® • Avaya one-X Client Enablement Services • Lightweight Directory Access Protocol (LDAP) ® The client identity certificate is distributed by administrators and must be installed on Avaya one-X Communicator. Note: ® If you install Avaya one-X Communicator in the Silent mode, you must enable the Avaya Product Root Certificate Authority (CA).

  • Page 26: Selecting The Client Identity Certificate

    25 About this task ® To select the client identity certificate in Avaya one-X Communicator, preform the following steps: Procedure 1. Click Security in the left pane of the General Settings window. 2. Click Browse to select a certificate from the Certificate store in your computer.

  • Page 27: Configuring Offline Call Journaling Settings

    The Offline Call Journaling feature is available to users in H.323 mode as well as SIP mode. In H.323 mode, users ® need to configure Offline Call Journaling through the Avaya one-X Communicator user interface. ®...

  • Page 28: Configuring Outgoing Call Settings

    Contact your system administrator for more details on Emergency number administration for your extension with the H.323 protocol. 4. Click OK. Note: ® This feature is not supported when you are using Avaya one-X Communicator through a remote desktop connection or a virtual computer. Outgoing Calls screen field descriptions Field Name Description ®...
  • Page 29 Check box to enable Emergency Call Handling. 323 protocol only) ® Your extension number (For H.323 protocol only) Check box to select if you want Avaya one-X Communicator to use your extension number during an emergency call. ® Telephone number (For H.323 protocol only)

  • Page 30: Configuring Phone Number Settings

    Configuring the general settings manually Configuring phone number settings About this task ® Use the screen to add phone numbers that you plan to use through Avaya one-X Communicator. Procedure 1. Click Phone Numbers on the left pane of the General Settings window.

  • Page 31: Call Handling Screen Field Descriptions

    ® If you specify multiple extension lengths, Avaya one-X Communicator performs exact ® matches. For example, if you specify 3, 5, 7, Avaya one-X Communicator treats three- digit numbers, five-digit numbers, and seven-digit numbers as internal extensions. In this ®...

  • Page 32: Dialing Rules Screen Field Descriptions

    Configuring the general settings manually ® example, if you dial a one-digit, two-digit, or four-digit number, Avaya one-X Communicator does not recognize the numbers to be internal extensions. 4. Enter a value in the Number to dial for international calls field.

  • Page 33: Configuring Audio Settings

    6. Select the Ring additional device check box, if required, and select a device from the drop- down menu. 7. Click OK. Note: ® Audio feature is not supported when you are using Avaya one-X Communicator through a remote desktop connection or a virtual computer. For more information on audio ® settings, see Using Avaya one-X...

  • Page 34: Configuring Video Settings

    9. Click the Administration tab and select the Codecs. 10. Click OK. Note: ® Video feature is not supported when you are using Avaya one-X Communicator through a remote desktop connection or a virtual computer. For more information on video ®...

  • Page 35: Video Screen Field Descriptions

    The check box to indicate your preference for with video capabilities displaying the video window at login. Codec Preferences The check boxes to select video codecs. The supported codecs are: • H.263 • H.263–1998 Table continues… ® April 2015 Implementing Avaya one-X Communicator Comments? infodev@avaya.com...

  • Page 36: Configuring Public Directory Settings

    Directory Type The type of public directory. Directory Name The name of the directory server. Server Address The IP address of the directory server. User Name Your user name. Table continues… ® Implementing Avaya one-X Communicator April 2015 Comments? infodev@avaya.com...
  • Page 37 Hence, all LDAP users must have the Attribute Name that is specified on the screen. If you select ® Other as the IM handle, Avaya one-X Communicator displays the Attribute Name field. The default value of the attribute name is Extensionattribute14.

  • Page 38: Configuring Preferences Settings

    11. Click Sound Settings a. On the Sound settings window, select a Sound Scheme. b. On the Program Events, scroll down to Avaya one-X Communicator and select a type of alert. c. From the Sounds drop-down menu, select a ring tone.

  • Page 39: Preferences Screen Field Descriptions

    Configuring preferences settings Preferences screen field descriptions Field Name Description My display name The text box to enter your display name. The text box is displayed only when you are using Avaya one- ® ® Communicatorwith Avaya one-X Client Enablement Services.

  • Page 40: Configuring Desktop Integration Settings

    Name Look-Up to use the Presence feature. For more information on configuring Public Directory settings, see Configuring public directory settings on page 36. You must select Public Directory if you want to add Contacts through the Avaya one- ® Communicator user interface. Note: Avaya Collaboration Services does not support secure LDAP connections.

  • Page 41: Desktop Integration Screen Field Descriptions

    Configuring desktop integration settings Desktop Integration screen field descriptions Field Name Description Enable Avaya Collaboration Services The check box to select if you want to enable Avaya Collaboration Services. Avaya Collaboration ® Services integrates Avaya one-X Communicator with the following applications: •...

  • Page 42: Configuring Hot Keys

    Configuring the general settings manually Field Name Description Note: ® You must use Avaya one-X Client Enablement Services account in Login settings to use this feature Enable wipe-to-dial (clipboard dialing) The check box to enable the Wipe-to-dial feature. SMS Gateway The administered gateway for sending and receiving Short Message Service (SMS) transmissions.

  • Page 43: Hot Keys Screen Field Descriptions

    1. If you installed Avaya one-X Communicator in H.323 mode, select the Specify local ® UDP/TCP port range preference check box to configure Avaya one-X Communicator for use with a firewall using UDP port restrictions. 2. If you selected the check box in Step 1, complete the Low and High fields.

  • Page 44: Network Screen Field Descriptions

    Specify local UDP/TCP port range preference The option to select if you want to specify you port range preferences. ® Number of the lowest port you want Avaya one-X Communicator to use. This number must be greater than 1023 and less than 65472. ®...

  • Page 45: Advanced Screen Field Descriptions

    Check box to select if you want to enable diagnostic logging. Send log files now Option to send the log files to the technical support team using a button. The log files are sent through your default e-mail client. ® April 2015 Implementing Avaya one-X Communicator Comments? infodev@avaya.com...

  • Page 46: Chapter 6: Upgrading The Avaya One-X

    Communicator Release 6.1 installed on your system and want to upgrade it to ® ® Release 6.2, follow the same steps as for installing Avaya one-X Communicator. Avaya one-X Communicator suite upgrades add-ons installed with Release 6.1 automatically. You do not need to ®...

  • Page 47: Chapter 7: Configuring Virus Scan Settings

    Chapter 7: Configuring virus scan settings ® If you modified your virus scan settings when you installed a previous version of Avaya one-X Communicator, you do not need to modify your virus scan settings when you upgrade to Avaya one- ®...

  • Page 48: Communicator From Microsoft Windows Control Panel

    Communicator from your computer. Next steps ® If you need to remove other applications installed with Avaya one-X Communicator, for example Avaya Client Application, follow the same procedure and select the required application to remove. ® Implementing Avaya one-X Communicator April 2015...
  • Page 49 Languages ................telephony screen ............Localization ................7 telephony settings ............18 video screen ..............virus scan settings ............® configuring Avaya one-X Communicator ......modifying virus scan settings ............documents ................Downloading ................ offline call journaling ............Offline Call Journaling ............27 one-x communicator ............
  • Page 50 ..............security screen ..............26 setup wizard .................16 silent installation ..............SIP protocol ................. support contact ................Supported ................telephony screen H.323 protocol .............. uninstalling ................48 upgrade ................46 videos ..................® Implementing Avaya one-X Communicator April 2015 Comments? infodev@avaya.com...

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