Table of Contents
Advertisement
AW00136902000
12.3 Before Contacting Basler
Technical Support
To help you as quickly and efficiently as possible when you have a problem with a Basler camera,
it is important that you collect several pieces of information before you contact Basler technical
support. Basler technical support contact information is shown in the title section of this manual.
To provide data to Basler technical support, use the form given below.
To use the form:
1. Copy the form that appears below, fill it out, and send it - with sample images if appropriate -
attached to your e-mail to Basler technical support
or
fax the completed form with the requested files attached to your local dealer or to Basler
technical support.
1
The camera's product ID:
2
The camera's serial number:
3
Hardware that
you use with the camera:
4
Describe the problem in as much
detail as possible:
(If you need more space,
use an extra sheet of paper.)
5
If known, what's the cause
of the problem?
6
When did the problem occur?
Basler dart BCON
After start.
After a certain action (e.g., a change of parameters):
Troubleshooting and Support
While running.
131
Advertisement
Table of Contents
