Siemens HIPATH 8000 HIPATH 8000 Administrator's Manual page 237

No Server...
• Ensure that the Server/ Registrar addresses are correctly configured
page 214 and can be pinged
domain names used when configuring the phone for DNS-SRV.
If the SIP Server or SIP Registrar can not be pinged and are configured
as host names see
• Ensure that the phone is displaying the same time as the SIP Server. If
not see page 242.
• Ensure that the "Register By Name" setting
should be "On" if the phone is using the Terminal Name and "Off" if the
phone is using the Terminal Number.
• Ensure that the Terminal Name
(depending on the "Register By Name" setting) is the same as that held
by the SIP Server.
• Ensure that the SIP Transport is correctly configured
• Ensure that the Outbound Proxy setting is correctly configured
page 205. If the Outbound Proxy setting is On, the Default OBP Do-
main should be correctly configured
Status Reporting Error
• The most likely cause of this problem is that the phone can not contact
the SIP Server. Ensure that the SIP Server is active and can be pinged
by the phone
Authentication Failure or Password Error
• Check SIP Username
Realm page 215 against information held in SIP Server.
• Ensure the correct time and date is displayed by the phone.
Terminal Incompatible" whenever call is attempted
To avoid compatibility problems try the following:
• Ensure that all IP endpoints in your system, including SIP Gateways,
are using compatible codec
page 170 settings. If problems persist configure all endpoints to
G.711 speech with no Silence Suppression
• Use packet size "Auto" for RTP
page 207 – do not attempt to ping
page 242.
page 223 or Number
page 207.
page 218, SIP Password
page 165 and/or compression
page 212.
Troubleshooting
page 210 is correct. This
page 217.
page 174.
page 215 and SIP
page 188.
page 224
237