Page 1 HiPath 8000 optiPoint 410 S V7.0 optiPoint 420 S V7.0 Administrator Manual...
Page 2: Safety Precautions
Do not operate the telephone in environments where there is a danger of explosions. Use only original Siemens accessories. Using other accesso- ries may be dangerous, and will invalidate the warranty and the CE mark.
Page 3 An obligation to provide the respective performance features only exists if expressly agreed in the terms of contract. Note! (for U.S.A and Canada only) This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a residen- tial installation.
Page 4 Safety Precautions Labels The device conforms to the EU guideline 1999/5/EG, as at- tested by the CE mark. This device has been manufactured in accordance with our certified environmental management system (ISO 14001). This process ensures that energy consumption and the use of primary raw materials are kept to a minimum, thus reduc- ing waste production.
Page 5: Table Of Contents
Contents Safety Precautions ......2 General Information ......15 About the Manual .
Page 6 Contents Technical Overview......34 Session Initiation Protocol (SIP) ....... 34 Overview .
Page 7 Multiline..........68 Line key configuration .
Page 8 Contents Reset User Password ........99 Clear ALL user data .
Page 9 Reset user password........143 Change admin password ....... . 144 Security .
Page 10 Contents Configuration download filename ......170 Config Server address ........170 Config Update Account ID .
Page 11 Contents Forwarding Indication........186 FTP account name ........187 FTP passive mode .
Page 12 Contents Line user ID ......... . 201 Logoff Error Count .
Page 13 Contents SIP server type........216 SIP server validation.
Page 14 Contents Troubleshooting ......235 General Troubleshooting Tips ....... 235 Fault Finding .
Page 15: General Information
General Information About the Manual The instructions within this manual will help you in administering and main- taining the entry/economy/economy plus/standard/advance. The in- structions contain important information for safe and proper operation of the advance. Follow them carefully to avoid improper operation and get the most out of your multi-function telephone in a network environment.
Page 16: Symbols In The Manual
General Information Step by Step Symbols in the Manual Attention This symbol indicates a hazard. Failure to follow the instructions given may result in injury or in damage to the unit. Key information important for the proper use of the unit is marked with this symbol. Shows administration tasks with menu paths at the advance and on the Web Interface.
Page 17: Operating The Telephone
Step by Step Continue? > > 02=System? > Operating the telephone Lift the handset (off-hook). Replace the handset (on-hook). Conduct a call. Enter a telephone number or code. Increase or reduce the value depending on the current operating mode. optiPoint 410/420 economy/economy plus/stan- dard/advance The option appears on the screen.
Page 18: Intended Use
In the case of any trouble or defects on the telephone unit itself, please dial the service number of your local distributor or your local Siemens Branch office. page 20. Please have these ready whenever you call our ser- E3/R8 page 94.
Page 19: Installation
Installation Prerequisites The advance acts as an endpoint client on an IP telephony network, and has the following network requirements: • An Ethernet connection to a network with SIP clients and servers (re- quired). • A Dynamic Host Configuration Protocol (DHCP) server (optional). •...
Page 20: Installing The Phone
Installation Installing the Phone Connectors on the bottom of the telephone optiPoint 410 entry entry S economy S economy plus S standard S advance S Power over LAN: If power is supplied over the LAN cable, no local power supply is required. Ethernet port for LAN connection (optional with PoL Handset connector Connector for a local power supply unit (optional*)
Page 21: Starting Up The Optipoint 410/420 S V7.0
Starting up the optiPoint 410/420 S V7.0 The optiPoint 410/420 phone is to connect to a Switch. (The phone is working also on a Hub, but without a guarantee of quality) The Western plugs of all cable connections must audibly snap into place.
Page 22: Mini Switch
Installation Mini Switch The default operation for the mini switch will be to auto negotiate transfer rate (10/100 Mb/s) and duplex method (full or half duplex) with whatever equipment is connected to the mini switch. The software provides options to prevent auto negotiation and specify the required transfer rate and duplex mode for the LAN and PC ports page 194.
Page 23: Startup Procedure
Startup Procedure Start Power on Reboot http://wiki.siemens-enterprise.com/index.php/Setup_optiPoint_410/420_phones_with_NetBoot Key 3 pressed? Application startet Hochlauf DHCP 120 s activated? warten VLAN Discovery and L2 activated? DHCP Discover in untagged LAN DHCP successful? VLAN ID in Option 43? DHCP Discover in VLAN Successful?
Page 24: Using The Optipoint 410/420 Family S V7.0
Using the optiPoint 410/420 family S V7.0 Using the optiPoint 410/420 family Properties of the optiPoint 410/420 Telephone Mo- dels This chapter gives you an overview of the optiPoint 410/420 telephone models and their properties Telephone Model optiPoint 410 entry optiPoint 410 economy optiPoint 410...
Page 25: Control Panel
Control panel Example: optiPoint 420 advance Loudspeaker for open listening Handset Dialog key for confirming a function Keys for phone settings * With automatic key labelling Using the optiPoint 410/420 family S V7.0 Illuminated graphics display, 4 lines of 24 characters each Dialog keys for scrolling through functions –...
Page 26 Using the optiPoint 410/420 family S V7.0 Example: optiPoint 410 entry Speaker for ring tones Handset Keys for telephone settings Keypad LEDs – Key field freely programmable keys*...
Page 27: Display And Dialog Keys
Display and Dialog Keys The optiPoint 410/420 is provided with a four-line (advance)/two-line (econ- omy/economy plus/standard) display. In the normal operating mode, it dis- plays the basic menu where you make or receive telephone calls. optiPoint 410/420 advance Time and Date 4:15PM 05.03.04 Terminal number or name...
Page 28: Dialling Keypad
Using the optiPoint 410/420 family S V7.0 Dialling Keypad The dialling keypad of the advance is labeled with digits, letters and some special characters. You can key in letters and special characters in the cor- responding input mode by pressing the corresponding key as often as is necessary until the required letter or the required special character appears on the display.
Page 29: Programmable Keys
Programmable Keys The optiPoint 410/420 family is equipped with function keys which are user-programmable in two levels (see User Manual). The function key "Stop/Escape" should not be programmed. Five of these keys come already preassigned in the first level The types of the optiPoint 410/420 family have various numbers of func- tion keys: Example optiPoint 420 advance: Loudspeaker...
Page 30: Control Keys
Using the optiPoint 410/420 family S V7.0 Control Keys The two control keys keypad. Depending on the operating mode, you can vary the following set- tings: Operating mode Receiving a call Handsfree talking Using the handset of the telephone Setting in the menu "Setup"...
Page 31: Phone Features
Phone Features Protocol support The economy/economy plus/standard/advance supports the following pro- tocols: • SIP (RFC 3261 compliance) • • TCP/ • • SNMP • SNTP • HTTP • RTP/ RTCP • • DHCP • EAP (802.1X) • Quality of service in accordance with DiffServe and IEEE 802.1p/q. Capabilities The advance supports the following capabilities: Network...
Page 32: Speech
Phone Features Speech • Support for G711 (U and A Law), G723 and G729 • Configurable Jitter buffer support • High Quality speaker phone functionality • G711 Silence Suppression • Audio codec G.722 offers a wider audio bandwidth resulting in major improvement in the represented speech quality.
Page 33: Dtmf
Phone Features DTMF The phone provides 2 mechanisms for transmitting DTMF information, inband and DTMF in RTP (see RFC 2833). The phone does not support out- band DTMF through SIP messaging. There are no configuration parame- ters on the phone which control the use of DTMF . A process of negotiation is used during call-setup to determine which form of DTMF signaling will be used.
Page 34: Technical Overview
Technical Overview Technical Overview Session Initiation Protocol (SIP) Overview The Session Initiation Protocol (SIP) is a ASCII-based signalling protocol used for establishing sessions in an IP network. A session could be a sim- ple two-way telephone call or it could be a collaborative multi-media con- ference session.
Page 35: Components In A Sip System
Components in a SIP system DHCP server SIP server (proxy, redirect, registrar) Switch Clients optiPoint 410 SIP optiPoint 400 SIP Configuration example with additional components SNTP server Messaging server SIP gateway Technical Overview Server SNMP server FTP server PSTN page 36...
Page 36 Technical Overview SIP Components SIP is a peer-to-peer protocol. The peers in a session are called user agents (UAs). SIP Clients SIP clients include the following: • Telephones — Act as UAS and UAC. The advance can initiate SIP re- quests and respond to requests.
Page 37: Registration
Registration Note that registration only occurs when the SIP Routing mode page 216 is set to "Server". Registration is the process by which centralized SIP Server/Registrars be- come aware of the existence and readiness of an endpoint to make and receive calls.
Page 38: Ip Network Protocols
Technical Overview IP Network Protocols DHCP The Phone contains a Dynamic Host Configuration Protocol (DHCP) client that supports automatic configuration of various parameters. If DHCP is enabled in the phone, the phone will try to obtain the following options that are essential for the configuration of its Ethernet interface au- tomatically from a DHCP server: •...
Page 39 43 20 1 10 ’S’ ’i’ ’e’ ’m’ ’e’ ’n’ ’s’ 0 Byte 1 contains the tag "43", option 1 data contains the "Siemens" identifier and the VLAN ID is contained in option 2. Five Padding Bytes starting in Byte 20 and the terminate option 255 in byte 25 complete the option frame.
Page 40 Technical Overview Using Vendor Classes A "Vendor Class" is used to make sure that vendor-related information is only sent to the telephones (instead of sending it to all other terminal de- vices as well). By using a vendor class, vendor information elements for each vendor class can be sent to all devices of this vendor class.
Page 41: Dns
The phone uses DNS services provided the phones operating system to perform the following: • Resolve the IP address of servers that have been configured as names (DNS A,AAAA records). • Resolve the IP address of the domain part of users called by URL (DNS A,AAAA records).
Page 42 Technical Overview DNS SRV The phone supports the use of DNS SRV record lookups to allow SIP serv- ers to be located. This mechanism is described in detail in RFC 3263 - Lo- cating SIP Servers. If the location to which a SIP message is to be sent is defined as a name as opposed to an IP address a DNS SRV lookup will be performed.
Page 43: Sntp
Technical Overview SNTP The phone support SNTP. The SNTP server address can be supplied via DHCP or manually configured page 219. If the SNTP server address is available the server will be queried for the time. If a server address is not configured the phone will look for SNTP broadcasts and setup the time ac- cordingly, if these are received any manually configured time and date in- formation would be over written.
Page 44: Ip Network Configuration
Technical Overview IP Network Configuration Routing The phone allows a default route to be configured to allow access to Serv- ers on a different subnet to the one in which the phone resides. In addition it is possible to configure 2 additional routes. Each route consists of a IP address, gateway and mask.
Page 45: Dls
QoS section below. The DHCP server must be configured to supply the Vendor Unique Option in the correct Siemens VLAN over DHCP format. If a phone configured for Vlan discovery by DHCP fails to discover its VLAN it will proceed to configure itself from the DHCP within the non-tagged LAN.
Page 46: Quality Of Service (Qos)
Technical Overview Quality of Service (QoS) Modern networks can be used to provide various Qualities of Service to network endpoints based upon the importance of the endpoint and its generated traffic. Quality of Service is a term used to describe this catago- risation of network traffic in networks based on the importance of the data and the treatment of that prioritized traffic.
Page 47: Administration Interfaces
Administration Interfaces You can configure the optiPoint 410/420 by using any of the following methods. Phone Menu For direct configuration of an optiPoint 410/420 entry economy/ economy plus/standard/advance S V7 .0. Access to the phone is required. The dialling-keypad, the two-line display and the handset of the phone sup- ports you in72 configuring the optiPoint 410/420.
Page 48: Basic Administration
Basic Administration Basic Administration The phone is factory preconfigured to allow for a minimum of configuration activites required on the unit itself. A number of parameters can be config- ured centrally by using a DHCP server. When the phone is connected to the network it will react as follows: •...
Page 49: Diagnostics Menu
Diagnostics menu The following steps describe the access to the optiPoint 410/ 420 economy/economy plus/standard/advance diagnostics menu, starting from idle state. 1. Select the menu „05=Setup“ by pressing the key Menu: 05=Setup? > Confirm with the key 2. Select the diagnostics menu by pressing the key Enter admin password 3.
Page 50: Basic Configuration
Basic Administration Basic Configuration optiPoint 410/420 economy/economy plus/standard/advance Configuration using DHCP Server The optiPoint 410/420 is factory-configured to have an IP address automat- ically assigned to it by the DHCP server as soon as it’s connected to LAN. The Authentication is done via digital Certificates. For detailed infor- mationen refer to the IEEE 802.1x Configuration Management Ad- ministration Manual.
Page 51 Manual Configuration If your network does not use a DHCP server, you must disable the DHCP IP assignment manually and specify the phone’s IP address and subnet mask and the network gateway IP address (default route) for the phone. In this case the following parameters have to be configured: Phone path Parameter (Menu...
Page 52 Basic Administration After reboot After reboot the following parameters have to be configured: Parameter Terminal Number page 224 SIP User ID page 218 SIP Password page 215 SIP Server Address page 214 SIP Registrar Address page 214 SIP Routing page 216 Language or host name (if DNS is applicable Phone path...
Page 53: Optipoint 410 Entry
Step by Step optiPoint 410 entry Configuration using DHCP Server The optiPoint 410/420 is factory-configured to have an IP address automatically assigned to it by the DHCP server as soon as it’s connected to LAN. The Authentication is done via digital Certificates. For detailed informationen refer to the IEEE 802.1x Configuration Management Administra- tion Manual.
Page 54 Basic Administration Step by Step e d g v u q j <PROG> <VIEW> <PROG> <PROG> <PROG> Manual Configuration If your network does not use a DHCP server, you must disable the DHCP IP assignment manually and specify the phone’s IP address and subnet mask and the net- work gateway IP address (default route) for the phone.
Page 55 Step by Step <PROG> <PROG> <PROG> <PROG> Enter code. Enter terminal mask of the optiPoint 410 entry (to edit Seite 160). Terminate the operation. Press 1 function key. Enter code. Enter the default Route of the optiPoint 410 entry (to edit see Seite 160).
Page 56 Basic Administration After reboot the following parameters have to be configured: Parameter Terminal Number page 224 SIP User ID page 218 SIP Password page 215 SIP Server Address page 214 SIP Registrar Address page 214 SIP Routing page 216 Web Interface path (Menu page 110) - SIP environment...
Page 57: Extended Administration
Extended Administration Configure Network Parameters To access a SIP server as an IP client some network related information have to be configured. Depending on the SIP network environment different changes are necessary page 48. Network Addresses Phone path Parameter (Menu DHCP IP Assignment - 01=Network...
Page 58: Quality Of Service (Qos)
Extended Administration Parameter Primary DNS IP Address page 207 Secondary DNS IP Address page 212 User specific web ad Terminal hostname page 221 Use dynamic hostname page 227 Changing either the DHCP IP assignment or the Terminal IP address will take effect as soon as the optiPoint 410/420 is restarted. Quality of Service (QoS) By changing the Quality of Service parameter you can affect the speech quality results.
Page 59 Phone path Parameter (Menu Layer 3 Signalling - 01=Network - 06=QoS (only if L3On) - 4=L3 Signalling page 193 (select value) Layer 2 Voice - 01=Network (only if L2On) - 06=QoS page 194 - 5=L2 Voice (enter Value) Layer 2 Signalling - 01=Network - 06=QoS...
Page 60: Configure Lan Ports
Extended Administration Configure LAN Ports Parameter LAN/PC Port Setting page 194 Changing any LAN port setting will cause the optiPoint 410/420 to restart. Phone path Web Interface path (Menu page 148) (Menu - 01=Network - LAN port settings - 10=LAN port settings or - LAN port 1 (LAN) or - 11=PC port settings - LAN port 2 (PC)
Page 61: Configure System Information
Configure System Information To be granted access to a SIP Server some terminal and SIP related infor- mation have to be configured. First of this the SIP server has to be configured. Terminal Details Phone path Parameter (Menu Terminal Number - 02=System - 01=Terminal Number page 224...
Page 62: Sip Specific Configuration
Extended Administration SIP Specific Configuration Parameter SIP Routing page 216 Outbound Proxy page 205 Default OBP Domain Name page 174 SIP Server Address page 214 SIP Registrar Address page 214 SIP Gateway Address page 214 SIP Phone Port page 214 SIP Transport page 217 Phone path...
Page 63 Phone path Parameter (Menu SIP server type - 02=System page 216 - 31=SIP Server type (select type) - 1=HiQ/HiPath 8000 - 2=Broadsoft - 3=Sylantro - 4=Other SIP Realm - 02=System page 215 - 09=SIP Realm (change realm name) SIP User ID - 02=System page 218 - 10=SIP User Id...
Page 64: Sip Features
Extended Administration SIP Features Parameter Call handling options Auto answer page 214 Beep on Auto an- swer page 215 Auto reconnect page 215 Beep on Auto reconnect page 215 Allow Refuse page 164 Group pickup Group pickup page 189 HotWarm Phone Phone type page 190 Default dial...
Page 65 Parameter Phone path (Menu Call park (only with Sylantro Servers) Call park URI - 02=System page 169 - 38=Call Park URI (enter URI) Call pickup URI - 02=System page 169 - 39=Call Park Pickup URI (enter URI) Transfer on Ringing - 02=System - 40=Transfer on Ringing page 226...
Page 66: Miscellaneous
Extended Administration Miscellaneous Parameter Emergency Number page 185 Voicemail Number page 228 Message Waiting Address page 203 Banding Identity name page 168 or host name (if DNS is applicable Phone path Web Interface path (Menu page 148) (Menu - 02=System - SIP environment - 14=Emergency No.
Page 67: Configuring Date And Time
Configuring Date and Time If the DHCP server in your network provides information about the SNTP server access, the date and time is automatically shown on the phone. If the DHCP server in your network does not provide a SNTP address you have to set the SNTP address manually.
Page 68: Multiline
Extended Administration Multiline Line key configuration In line overview menu you can configure lines and an assign lines to keys. It suffices to assign one line to a key for to go in multiline operation. Parameter Line page 196 Key Label page 192 Address of record...
Page 69: Configure Multiline Operation
Phone path Parameter (Menu Hunt ranking - 02=System page 199 - 28=Keyset - 1=Line select a line - 1=Rank (enter Rank 1 to 10) User ID (not applicable) page 201 Password (not applicable) page 200 Shared type (not applicable) page 200 Configure Multiline Operation Phone path Parameter...
Page 70: Dial Plan Configuration And Status
Extended Administration Parameter Terminating line preference page 224 Line action mode page 197 Show focus page 213 Forwarding Indication page 186 Reservation Timer page 211 Dial Plan Configuration and Status Parameter Dial Plan page 176 Dial Plan Info page 176 Phone path Web Interface path (Menu...
Page 71: Dialling Properties
Dialling Properties Only used with optiPoint 410/420 advance/standard Phone path Parameter (Menu Dialling properties - 02=System - 35=LDAP page 181 Select one of the options for to change its value - 3=External code - 4=International prefix - 5=Country code - 6=National prefix - 7=Area code - 8=District code Direct Station Select (DSS –...
Page 72: Dss Key Configuration
Extended Administration DSS key configuration Each DSS key will be configured similarly to a Keyset line key and will re- quire the following to be specified for the line: • SIP URI of the primary line at the DSS target •...
Page 73: Feature Access
Feature Access Phone path Parameter (Menu Feature Access - 02=System page 185 - 37=Feature Access Select one of the options for to enable oder disable - 01=Call Hold Explicit - 02=Call Deflection - 03=Call Forwarding - 04=Log Forwarded Calls - 05=Call Duration - 06=Call Waiting - 07=Call Transfer - 08=Call Join...
Page 74: Function Key Assignments
Extended Administration Function Key assignments Parameter Function key page 188 Software Update/Transferring Files The optiPoint 410/420 is capable of transferring files using the tocol. This feature can be used to update the phone software, download a music file and up- or download the phone's configuration file. The phone acts as a FTP client and requires a FTP server in the IP network where the files are located or can be placed.
Page 75: Ftp Server Requirements
FTP Server Requirements There are no specific requirements on the functionality of the FTP server to be used. Any FTP server providing standard functionality will do. There is a variety of servers available including freeware on the internet. Please read the documentation for the FTP software for details of how to install and configure the FTP server.
Page 76: Upload Configuration File
Extended Administration Parameter FTP Passive Mode page 187 or host name (if DNS is applicable Upload Configuration File The optiPoint 410/420 allows you to upload the phones configuration file. Uploading will be done in the binary format to the FTP download server with its common settings.
Page 77 Press this keys to change the folder level (plus: subordinately folder, minus: superordinately folder). Press this key to start download. After the download is completed it will cause the optiPoint 410/420 to restart. Specify and download application file Phone path Parameter (Menu Application...
Page 78 Extended Administration Specify files using with DSM for download Download server address see Parameter LDAP Template page 195 Download Java midlet page 192 Download DSM Logo page 184 Download DSM Firmware page 184 page 75 Phone path Web Interface path (Menu page 148) (Menu...
Page 79: Applications
Applications LDAP Server Settings Only applicable with optiPoint display module. Phone path Parameter (Menu LDAP server page 194 - 02=System - 35=LDAP LDAP port - 1=LDAP Server address page 194 (change IP address - 2=LDAP Server port (change port) or host name (if DNS is applicable Java Proxy Only applicable with optiPoint display module.
Page 80: Address Book Settings
Extended Administration Address Book Settings Only applicable with optiPoint display module. Parameter Address Book server address page 162 account name page 162 user name page 162 password page 162 path page 162 filename page 162 Download Address Book Upload Address Book Delete Address Book Entries...
Page 81: Wap Settings
WAP Settings Only applicable with optiPoint display module. Phone path Parameter (Menu WAP mode - 02=System page 229 - 34=WAP - 1=WAP mode select - 1=WSP - 2=HTTP WAP server - 02=System page 229 - 34=WAP WAP port - 2=WAP Server address page 229 (change IP address) - 3=WAP Server port...
Page 82: Port Numbering
Extended Administration Port Numbering The phone will provide the ability to configure any TCP or UDP port number that is currently fixed, with the exception of: • SNMP • SNTP • • WAP Push • WAP Push secure. The table below gives the port addresses that will be configurable. The ta- ble also shows the default values (see also bers).
Page 83 Function DHCP Client port TFTP LDAP Service Agent Request Port Auto-discovery Config Service Resource Sharing QDC server Sip server The port numbers and port base numbers will be configurable via the Web pages and by the DLS. Note that changing the value of a port number may require the phone to restart.
Page 84: Configuration Management
Extended Administration Configuration Management During "Initialising" the phone will attempt to contact a configuration server to determine if a configuration update is required. The phone automatically contacts an FTP config server and downloads 2 XML configuration files in which phone-specific parameters may have been automatically inserted by a customer management system for the environment concerned.
Page 85 - <Message> <Action>WriteItems</Action> <ItemList> <Item name = "system-config-version">2005.07 .19 05:39 GMT</Item> <Item name = "admin-pwd">424242</Item> <Item name = "system-description">Siemens Communications</Item> <Item name = "dns-domain-name">ust.local</Item> <Item name = "dns-server-addr">172.16.127 .2</Item> <Item name = "dns-server-addr2">172.16.127 .3</Item> <Item name = "port1">0</Item> <Item name = "port2">0</Item>...
Page 86: Download
Extended Administration Download Configuration file download By default, the telephone checks the FTP server for an account called "con- fig" using the password "config" (for details on the plug & play settings, please refer to the "Configuration Management Settings" dialog of the tele- phone's web interface In certain circumstances the phone will access the FTP server and check in the system-wide configuration file for a <write item="system-config-...
Page 87: Automatic Software Download
Automatic software download A configuration file can contain a <write item="ftp-app-file"> element, which contains the file name of the software version to be used. The phone will treat this differently from other <write> elements. If the file name is the same as the file name of the software version that is currently running, the phone will take no action and will continue processing other <write>...
Page 88: Specify Configuration Update File
Extended Administration Specify configuration update file Parameter Configuration update check for update page 169 Error Log page 136 Configuration update FTP IP page 172 Configuration update FTP Port page 172 Configuration update Pathname page 172 Configuration update Account name page 171 Phone path Web Interface path (Menu...
Page 89 Phone path Parameter (Menu Configuration update - 12=Config Update username - 02=Ftp DL Params page 173 - 05=Username (enter user name) Configuration update - 12=Config Update Password - 02=Ftp DL Params page 172 - 06=Password (enter new FTP password and confirm password) Configuration update - 12=Config Update...
Page 90 Extended Administration Parameter Configuration update Periodic Timer page 172 Configuration update Unregistration Timer page 173 Configuration update Management Tpye page 227 Configuration update Management Tpye page 228 Configuration update Management Tpye page 228 Configuration update Authentication page 171 Phone path Web Interface path (Menu page 148)
Page 91: Display Upload/Download Status
Display Upload/Download Status Before you transfer a file, it could be useful to have a look at the current status of transferred files. Phone path Parameter (Menu > Application download - 09=UL/DL status page 227 - 1=Application download > Configuration download - 09=UL/DL status page 227...
Page 92: Reset Music On Hold To Default Music
Extended Administration Reset Music on Hold to default music Set the customized (downloaded) hold music to default. Parameter Default music page 174 Use SNMP SNMP Server Configuration Parameter SNMP Trap Address page 219 SNMP Password page 218 Management Center Port page 202 Send Generic Taps...
Page 93: View Snmp Errors
View SNMP Errors Phone path Parameter (Menu > MIB2 Discards page 182 - 10=MIB2-Discards > MIB2 Err Count page 191 - 11=MIB2 err count Change Speech Parameters Phone path Parameter (Menu Audio Mode - 06=Speech page 165 - 2=Audio mode (select audio mode) Compression Encoding...
Page 94: Configure Ringer Settings
Extended Administration Configure Ringer Settings Audio/Visual Indications This setting is used to setup Alert Indications that can be used to differen- tiate between call types. Parameter Alert Indications page 163 This feature is only supported in specific system environments. Display static Phone Information Parameter MAC Address page 202...
Page 95: Perform Diagnostic Tests
Perform Diagnostic Tests Non user-assisted diagnostic tests These types of diagnostic tests do not require assistance from a local user. Phone path Parameter (Menu > PING Test page 207 - 07=PING (change or select IP ad- dress > RAM Test page 210 - 05=RAM test >...
Page 96: User-Assisted Diagnostic Tests
Extended Administration User-assisted diagnostic tests These types of diagnostic tests require a local user to confirm the result at the optiPoint 410/420. Once a particular test has been started, the local user will assume full control of the test (using the keypad) until the test is terminated. Parameter Display test page 182...
Page 97: Restart The Optipoint 410/420
Restart the optiPoint 410/420 Perform a Restart to optiPoint 410/420 S V7.0 display phones Restart by Hardware Remove the network connection plug the connection. Restart by software Phone path Parameter (Menu Restart Terminal press successively confirm with After changing administrative settings an automatic restart of the phone may be necessary, e.g.
Page 98: Restore Factory Settings
Extended Administration Restore Factory Settings optiPoint 410/420 S V7.0 display phones The following procedure can be invoked in order to reset the optiPoint 410/ 420 /economy/economy plus/standard/advance back to its default factory settings. Attention A factory reset deletes all administration data, passwords (except reset password) and user configurations.
Page 99: Change Administrator Password
Change Administrator Password Phone path Parameter (Menu Admin Password - 08=Admin password page 163 (change password) Reset User Password Phone path Parameter (Menu Reset User Password - 3=Local functions - 02=User password page 143 (select change and enter new password) Clear ALL user data Phone path Parameter...
Page 100: Survivability
Extended Administration Survivability The survivability feature will allow the SIP User Agent to register with a backup SIP Proxy which will be used to make and receive calls when the primary SIP Proxy fails or is not reachable due to a network failure. The prime reason for this feature is to maintain basic call functionality when network failures occur and it is therefore expected that some fea- tures and functionality will not be available when working in a survivability...
Page 101: Behaviour Regarding The Survivability Settings
Behaviour regarding the Survivability settings Please make sure all parameters are set completely and accurately. Backup Server not entered and activated • Backup IP address or DNS name: – No IP address was entered ( • Backup registration: – The Checkbox for the "Backup registration" feature is not marked page 147) and/or the feature was not activated in the telephone menu ( page 220)
Page 102: User Mobility (Hipath 8000)
Extended Administration User Mobility (Hipath 8000) Parameter Unauth Logoff Trap page 226 Logoff Trap Delay page 202 Logoff Error Count page 202 Timer High Priority page 225 Count Medium Priority page 173 Timer Medium Priority page 225 Mobility feature page 203 Managed Profile page 202 International...
Page 103: Sip Security Configuration
Extended Administration SIP Security Configuration Overview Aim: secure voice transmission The aim of SIP security configuration is secure voice transmission be- tween telephones. Encrypted voice transmission Prerequisite: secure signal transmission Secure signalling must first be provided for, in order to facilitate secure voice transmission.
Page 104: Implementation
Extended Administration Additional feature: continuous connection verification This mechanism is used to check whether there is still a TLS connection, also then when the phone is not in use. If it determines that the original server is not reachable, the phone can switch to a redundant server (if e.g. DNS-SRV is used).
Page 105 Extended Administration Settings via DLS If you prefer DLS configuration, settings are performed in the SIP Settings tab in the IP Phone Configuration/VOIP Security area, and...
Page 106 Extended Administration in the SIP Registration 1 tab in the IP Phone Configuration/Gateway/ Server area:...
Page 107: Handling Server Certificates
Extended Administration HiPath 8000 settings : Via Assistant Common Management portal: if the Registration Type is set to Dynamic, only the Transport Type must be set to TLS: Handling server certificates These certificates are used for server authentication. Using the standard HiPath 8000 certificate The root certificate root.pem is exported via FTP from the directory /usr/ local/ssl/certs.
Page 108 Extended Administration Attention There are two ways to delete the certificates. Either a factory reset of the phone will delete the certificate or the certificate must be de- leted in the DLS, then the empty certificate must be activated and finally saved so that the change is send to the phone.
Page 109: Web Interface
Web Interface Web Interface Establishing the Connection to the Phone You can display and configure device and network information for the optiPoint 410/420 /economy/economy plus/standard/advance S V7 .0 and the optiPoint 410 entry S V7 .0 through the Web Interface. You can access the Web Interface using one of the following web brows- ers: •...
Page 110: Access To The Web Interface Administrator Menu
Web Interface A screen like the following home page appears: Click on the required field in the dialogs to see a description for each parameter. Access to the Web Interface Administrator Menu The following steps describe the access to the administrator menu, start- ing from the home page of the optiPoint 410/420.
Page 111: Administrations Menu (Optipoint 410/420 Advance Standard)
Administrations Menu (optiPoint 410/420 advance standard) Administrator menu General Information Network IP and Routing System SIP environment SIP features Quality of service File transfer and phone download settings Time and date SNMP Speech Ringer settings LAN Port settings Multiline operation Function keys...
Page 112: Administrations Menu (Optipoint 410 Entry/Economy)
Web Interface Administrations Menu (optiPoint 410 entry/economy) Administrator menu General Information Network IP and Routing System SIP environment SIP features Quality of service File transfer and phone download settings Time and date SNMP Speech Ringer settings LAN Port settings Multiline operation Function keys...
Page 113: Web Pages
Web Pages Click on the required field to navigate to the description of a param- eter (e.g. move cursor over "Application: 2.3.7" and press the left mouse button to get to the descripton in the alphabetical reference chapter). The links after the symbol menu paths.
Page 114: Network Ip And Routing
Web Interface Network IP and routing Network Addresses page 57...
Page 115: Sip Environment
Web Interface SIP environment Configure System Information page 61...
Page 116: Sip Features
Web Interface SIP features SIP Features page 64 Transfer on Ringing...
Page 117: Quality Of Service
Web Interface Quality of Service Quality of Service (QoS) page 58...
Page 118: File Transfer
Web Interface File transfer optiPoint 410/420 standard/advance Software Update/Transferring Files page 74...
Page 119 Web Interface optiPoint 410/420 economy/economy plus and optiPoint 410 entry Software Update/Transferring Files page 74...
Page 120: Time And Date
Web Interface Time and date Configuring Date and Time page 67...
Page 121: Snmp
SNMP Use SNMP page 92 Speech Change Speech Parameters page 93 Web Interface...
Page 122: Ringer Settings
Web Interface Ringer settings Configure Ringer Settings page 94...
Page 123: Lan Port Settings
LAN port settings Configure LAN Ports Only used with optiPoint 410/420 Multiline operation Multiline page 68 page 60 standard/advance Web Interface...
Page 124: Function Keys
Web Interface Function keys Function Key assignments page 74...
Page 125 Web Interface Function key "Select a function" optiPoint 410/420 advance/standard Keys can be locked by Administrator for the user can’t change the con- tents. Example: Function Key assignments page 74...
Page 126 Web Interface Function key "Select a function" optiPoint 410/420/economy/ economy plus...
Page 127 Web Interface Function key "Select a function" optiPoint 410 entry Function key "Select a function" optiPoint 420 See also Function key "Select a function" optiPoint 420 Function Key assignments page 74...
Page 128 Web Interface Function key "Line key" optiPoint 410/420 advance/standard Multiline page 68...
Page 129 Web Interface Function key "Line key" optiPoint 410/420 economy/economy plus and optiPoint 410 entry Function key "Selected dialing" Function Key assignments page 74...
Page 130 Web Interface Function key "Repertory dial" Function Key assignments Function key "Feature Toggle" Function Key assignments Function key "DSS" Precondition: A line key has to be configured before. Function Key assignments page 74 page 74 page 74...
Page 131: Dial Plan
Web Interface Function key „HotDesking“ The key can only be configured if the telephone has been preset in the Hi- Path 8000 as guest telephone by the adminstrator. For more Information see user manual. Dial plan Dial Plan Configuration and Status page 70...
Page 132: Dialling Properties
Web Interface Dialling Properties optiPoint 410/420 advance/standard Dialling Properties page 71...
Page 133: Feature Access
Web Interface Feature Access optiPoint 410/420 standard/advance (example) optiPoint 410/420 economy/economy plus (example) Only used with optiPoint 410/420 economy plus...
Page 134: User Mobility
Web Interface optiPoint 410/420 entry (example) Feature Access User Mobility User Mobility (Hipath 8000) page 73 page 102...
Page 135: Configuration Management
Web Interface Configuration Management Configuration management settings Specify configuration update file page 88...
Page 136: Configuration Management Log File
Web Interface Check for updates Specify configuration update file Configuration Management Log file Specify configuration update file This log file shows errors if occour while using XML for configuration. Applications (optiPoint 410/420 standard/advance) Directory Applications page 88 page 88 page 79...
Page 137 Address Book Address Book page 162 WAP Settings page 81 Web Interface...
Page 138: Upload Configuration
Web Interface Upload configuration Software Update/Transferring Files Download application Software Update/Transferring Files Download configuration Software Update/Transferring Files page 74 page 74 page 74...
Page 139: Download Hold Music
Download hold music Software Update/Transferring Files Non user-assisted tests Non user-assisted diagnostic tests Web Interface page 74 page 95...
Page 140: User-Assisted Tests
Web Interface User-assisted tests User-assisted diagnostic tests optiPoint 410/420 standard/advance optiPoint 410/420 economy/economy plus and optiPoint 410 entry page 96 Not used with optiPoint 410 entry...
Page 141: Rtp Statistics
Web Interface RTP Statistics These parameters are used for development only.
Page 142: Qos Data Collection
Web Interface QoS Data Collection These parameters are used for development only.
Page 143: Reset User Password
Web Interface Session data These parameters are used for development only. page 142 Reset user password Reset User Password page 99...
Page 144: Change Admin Password
Web Interface Change admin password Change Administrator Password Security Security settings Restart terminal Restart the optiPoint 410/420 Clear ALL user data Clear ALL user data page 99 page 96 page 97 page 99...
Page 145: Restore Factory Settings
Restore factory settings Restore Factory Settings Port Control Port Control page 99 page 98 Web Interface...
Page 146: Fpn Port Settings
Web Interface FPN Port Settings Only available in Web Interface...
Page 147: Fault Investigation
Fault Investigation Available tracing menus: • Trace Configuration • Trace View • Simplified trace page • FTP Client • Exception Data • Windview Configuration • SIP UDP Trace For information how to trace the optiPoint 410/420 please refer to the Trac- ing guide.
Page 148: Phone Menu
Phone Menu Phone Menu The Administration and Diagnostics options in the Setup menu are permanently not shown by using the Entry to these menus is gained by using its index number ("6" for Ad- ministration, "7" for Diagnostics). Further information about accessing the administrator menu see page 48.
Page 149 Menu |--- 3=L3 Voice? |--- 4=L3 Signalling? |--- 5=L2 Voice? |--- 6=L2 Signalling? |--- 7=L2 Default? |--- 8=VLan ID? |--- 9=VLAN discovery? |--- 1=Manual? |--- 2=DHCP? |--- 0=End? |--- 0=End? |--- 07=DNS Domain name? |--- 08=Prim DNS IP addr? |--- 09=Sec DNS IP addr? |--- 10=LAN port settings? |--- 1=Auto? |--- 2=10Mbit/Full?
Page 150 Phone Menu Menu |--- 10=SIP User Id? |--- 11=SIP Password? |--- 12=SIP Session Timer? |--- 13=SIP Session Time? |--- 14=Emergency No.? |--- 15=Voice mail No.? |--- 16=MWI Server Addr.? |--- 17=Registration Timer? |--- 26=System Name? |--- 27=Conf Server Addr.? |--- 28=Keyset? |--- 29=Dial Plan? |--- 30=Group Pickup URI? |--- 31=SIP Server type?
Page 151 Menu |--- 35=LDAP? |--- 1=LDAP Server Address? |--- 2=LDAP Server Port? |--- 3=External Code? |--- 4=International Prefix? |--- 5=Country Code? |--- 6=National Prefix? |--- 7=Area Code? |--- 8=District Code? |--- 0=End |--- 36=Java Proxy? |--- 1=Java Proxy Address? |--- 2=Java Proxy Port? |--- 00=End? |--- 37=Feature Access? |--- 01=Call Hold Explicit?
Page 152 Phone Menu Menu |--- 49=SIP Server Validate? |--- 03=File transfer? |--- 01=DL application? |--- 02=DL config? |--- 03=UL config? |--- 04=DL DSM Logo? |--- 05=DL hold music? |--- 06=DL server IP addr.? |--- 07=FTP account name? |--- 08=FTP username? |--- 09=FTP password? |--- 10=FTP path? |--- 11=Applic.
Page 153 Menu |--- 01=Indication 1? |--- ... |--- 15=Indication 15? |--- 1=Identifier? |--- 0=End? |--- 00=End? |--- 0=End? |--- 12=Config Update? |--- 01=Check UD Config.? |--- 02=Ftp DL Params? |--- 01=Config FTP Addr? |--- 02=Config FTP Port? |--- 03=Config UD Pathname? |--- 04=Acount ID? |--- 05=Username? |--- 06=Password?
Page 154 Phone Menu Menu |--- 05=RAM test? |--- 06=ROM test? |--- 07=PING? |--- 01=User specified IP? |--- 02=SIP Server IP? |--- 03=SIP Registrar IP? |--- 04=SIP Gateway IP? |--- 05=DL server IP addr.? |--- 06=SIP Dialog ID |--- 07=SNTP IP addr.? |--- 08=Default route IP? |--- 09=SNMP trap IP addr.? |--- 10=Terminal IP addr.?
Page 155: Editors
Editors Text Editor Display example of the text editor: Siem_ d→ef3DEL Key Functionality d . m q r Text entry < > Delete or move insertion point Mode control Shift Accept entry Abort entry Stop/Escape Characters Sets Character entry is performed by multiple presses of the keypad keys ac- cording to the following tables (table shows lower case characters).
Page 156 Phone Menu Text Editor Modes Depending on the function key "Shift" the behavior of the editor is different. Display/Key Lower right corner of the display shows d . m q r < > Use of the Editor This editor is used in the following administration scenarios: •...
Page 157: Switch Editor
Switch Editor Display example of the switch editor: DHCP IP assign:On Switch off?> Key Functionality Press this key to change the value ("Switch on", "Switch off"). > Press this key to to exit without changes ("Continue"). Use of the Editor This editor is used in the following administration scenarios: •...
Page 158: Password Editor
Phone Menu Password Editor Display example of the password editor: Enter admin password ****** The password editor is used in authorisation and storage mode. Enter the password. If alphanumeric passwords are permitted, the behav- iour is generally like editing texts Depending on the function key "Shift"...
Page 159: Ip Number Editor
IP Number Editor optiPoint 410/420 economy/economy plus/standard/advance Display example of the IP number editor: SIP Server 192.168.001.012 Permitted: Integer values from 0 to 255 per octet and dots (".") as separa- tor. Leading zeros will be ignored. Key Functionality Enter the numbers. Press this key to step from octet to octet to the right.
Page 160 Phone Menu optiPoint 410 entry The IP number editor permits you to enter a standard IP address of the form w.x.y.z (including the dots). Note that leading zeros are ignored, there- fore you may omit them and the editor will overwrite any pre-existing num- ber.
Page 161: Offset Editor
Offset Editor Display example of the offset editor: Timezone offset:+2 Permitted: Integer values from -12 to +12. Key Functionality < > Press this keys to increase/decrease the current value by one. Press this keys to change the sign of the value (plus/minus). Press this key to confirm the entry.
Page 162: Alphabetical Reference
Alphabetical Reference Alphabetical Reference This reference offers basic information that can be used by the administra- tor to carry out administration- and diagnostics-related jobs in the optiPoint 410/420 family S V7 .0. • The Chapter explains alphabetically sorted terms that, for instance, you will encounter in the menus.
Page 163: Administrator Password
Administrator password • Use this function to change the password that is necessary for access- ing the administrator area. • Value range table: Permitted values Length min. Length max. Default value • Editing by phone: Password Editor page 99 page 144 Alert indication •...
Page 164: Allow Refuse
Alphabetical Reference Permitted values Range Default value • To hear the configured melody and tone sequence you have to proceed the according call. • Editing by phone: Melody/Tone Editor Duration • Value range table: Permitted values Range Default value • Editing by phone: Number Editor page 94 Allow Refuse...
Page 165: Application Download Filename
Application download filename • Specify the name of the file containing the software of the optiPoint 410/420 family S V7 .0. • The file must exist in a defined directory on the Download server IP address or DNS name, • Value range table: Permitted values Length max.
Page 166: Codec Negotiation
Alphabetical Reference Codec Negotiation The following table indicates which codec will be selected depending on which codec is selected on each phone, a G711 always option is included because some non-Siemens phones may include this option. High High Phone B...
Page 167 Bandwith calculation for Ethernet (Values in brackets – security enabled) Packet size Voice Codec [ms] G.711 G.711 G723 G.729 G.729 **** G.722 G.722**** In the SIP environment it is possible to activate silence supression. In this case the band- width calculation values are max values ** For G.723 it is not possible to activate silence suppression and the only available sample size is 30 ms *** In the SIP environment silence suppression is always active currently.
Page 168: Branding/Identity Name
Alphabetical Reference Bandwith calculation for WAN (e.g. ATM) (Values in brackets – security enabled) Voice Codec G.711 G.711 G723 G.729 G.729 **** G.722 G.722**** In the SIP environment it is possible to activate silence supression. In this case the band- width calculation values are max values ** For G.723 it is not possible to activate silence suppression and the only available sample size is 30 ms...
Page 169: Callback Uris
Callback URIs For "Callback – Busy line", and "Delete callbacks" enter the access code of the HiPath 8000. "Callback – No reply" is for future use – not supported with HiPath 8000. page 64 page 116 Call park URI Allows the administrator to configure the URI of the call park server <call- park@<SIP Server IP>...
Page 170: Compression Encoding
Alphabetical Reference Compression encoding • Use this function to select one of the two compression encodings that should be used if the compressed audio mode was selected, see Au- dio mode • Selectable values: G729 and G723. page 93 Conference factory URI This field identifies the server used for the system based conference.
Page 171: Config Update Account Id
Config Update Account ID The name of the FTP account that holds the configuration files. The follow- ing options are always available. • Change • Continue page 88 page 135 Config Update Authentication Mark if user should have authentication. The following options are always available.
Page 172: Config Update Ftp Ip
Alphabetical Reference Config Update FTP IP The IP address of the FTP server used for the Configuration download. The address and port are normally obtained at startup from DHCP (as a vendor specific extension), or failing that from DNS (as a text record associated with the phone's domain name).
Page 173: Config Update Unregistration Timer
Config Update Unregistration Timer The interval between automatic checking for a configuration download which occurs when the SIP phone is unregistered (on any line of a Keyset). A value of 0 prevents periodic checking. page 88 page 135 Config Update User Name The name of the FTP user that is used to access the configuration files.
Page 174: Daylight Saving
Alphabetical Reference Daylight saving • If your country uses daylight saving time, you have to switch this fea- ture on and off manually twice a year (independently whether SNTP is used or not • "On" means an offset of +1, "Off" means no offset (default). page 67 Default domain name •...
Page 175: Dhcp Ip Assignment
DHCP IP assignment • At power up starting endpoints search for a obtain configuration parameters from that central server. The protocol is based on broadcasts and hence the endpoints do not need to know the location of the DHCP server. •...
Page 176: Dial Plan
Alphabetical Reference Dial Plan The dial plan of the phone should not be confused with the dial plan of the server. Phone documentation uses the term “number plan” for the serv- er’s “dial plan” . The phone’s terminology usage is supported by standards –...
Page 177 • Maximum length – Automatic sending will occur when this many digits have been dialled. • Timer – A shorter than normal interdigit timer to be used once the min- imum number of digits have been dialled or when the “check” function occurs.
Page 178 Alphabetical Reference • There could be an internal emergency number (3333). This has to be placed first. It does not conflict with the use of 3 as a first digit. Once the user deviates from a sequence of 3’s, the search will find the other entry.
Page 179 What it doesn’t do well Variable length local numbers involving subsets give a poor performance, needing the critical timer to dial the shorter numbers. If you have both 2 digit and 4 digit numbers beginning with 2, you need: 2,S,2,4,3,,, Another drawback of this method is that the phone will send 3 digit num- bers and these are not valid.
Page 180: Dial String
Alphabetical Reference Another example for an US Dialplan below: Dialplan_us.csv !UK_Pri Vpp.pp 9118 The dial plan should begin with a line of up to 14 characters providing a unique identification of the Dial Plan. What it can’t do You can’t have different entries which are used when the phone is locked. All entries are processed all of the time.
Page 181: Dialling Properties
Dialling properties The ddialling properties menu provides access to the parameters that are required to convert a number expressed in canonical format to a digit string suitable for dialling. This conversion may be required for numbers taken from a directory application. The value of the following option can be changed: •...
Page 182: Discarded In-/Outbound Packets
Alphabetical Reference Discarded in-/outbound packets • Displays the number of discard messages according to • The used MIB objects are: MIB-Objects ifInDiscards ifOutDiscards page 93 Display ID Enter an individual ID (Name or Number) for to display instead of terminal number or name.
Page 183: Download Application
Download Application • Use this function to download an updated software version for the optiPoint 410/420 family S V7 .0 from the • The following parameters must be set before undertaking the down- load operation: – Download server IP address or DNS name, Application download filename –...
Page 184: Dsm Firmware
Alphabetical Reference DSM Firmware Allows the administrator to specify the filename of the optiPoint display module firmware to be downloaded to the optiPoint display module. This also allows the Administrator to configure the filename in anticipation of a optiPoint display module being installed. page 78 DSM Logo An option to download a bitmap image for display on the idle optiPoint dis-...
Page 185: Dss User Id
DSS user ID • Enter the according SIP User ID of DSS destination. • Value range table: Permitted values Length max. page 72 page 130 DSS password • Enter the according SIP Password. • Value range table: Permitted values Length min. Length max.
Page 186: Feature Code
Alphabetical Reference Feature Code For Feature Toggle: Enter the code for the required HiPath 8000 feature, which you would like to assign to the function key. HiPath 8000 supports the following features for example: • Make line busy: the phone number is treated as busy for the hunt group.
Page 187: Ftp Account Name
FTP account name • Refer to the documentation of your FTP server for information about the FTP account. • Value range table: Permitted values Length max. • Editing by phone: Text Editor page 75 page 118 FTP passive mode If the passive FTP (also "passive mode") is activated, the telephone trans- mits a PASV command, the server opens a port and transmits this together with the IP address to the telephone.
Page 188: Ftp Path
Alphabetical Reference FTP path • Enter the path of the directory defined in the ing and downloading files. • Value range table: Permitted values Length max. Default value • Editing by phone: Text Editor page 75 FTP username • Enter the name defined in the server.
Page 189: Group Pickup Uri
Group pickup URI • To be a member of a Call Pickup group for a notification service or the user initiated service the phone must be configured by administration with the URI of the call Pickup group service which is provided by the server.
Page 190: Hot/Warm Line Default Dial String
Alphabetical Reference Hot/Warm line default dial string This control allows the administrator to enter a default dial string associat- ed with the phone to be used in connection with Hot Line or Warm Line working. page 64 Hot line dial string for selected line This is the hotline target for this line.
Page 191: Initial Digit Timer
Initial Digit Timer This timer determines the delay after which the phone goes back to idle mode or calls a specified number (if "Warm line" is active) when the hand- set was lifted or the speaker key was pressed and no number was dialled. page 64 page 116 Intrusion allowed...
Page 192: Java Program Download Filename
Alphabetical Reference Java Program download filename • Enter the name of the file containing the Java program (Java midlet). • The file must exist in a defined directory on the Download server IP address or DNS name, • Value range table: Permitted values Length max.
Page 193: Key Test
Key test • Test to check the functions of the telephone keys. • If you press a key on the optiPoint 410/420 family S V7 .0 (except the key), the associated LED lights up and the corresponding name is displayed in the LCD display.
Page 194: Layer 2 Voice
Alphabetical Reference Layer 2 voice Can be defined only if the vice (QoS)). page 58 LAN port settings • Use this function to define the bandwidth at which the optiPoint 410/ 420 family S V7 .0 should be run. The required value depends on the bandwidth that the switch or router supports in the network.
Page 195: Ldap Template
Text editor in optiPoint 410/420 family S V7 .0 If a DSM-Modult is connected you can download the file with submit and the option download LDAP Template. LDAP template example Template-String SEARCHBASIC "O=SIEMENS COMM, C=GB" SEARCHFILTER1 = "surnameNational,Surname" search criterion SEARCHFILTER2 = "givenNameNational,First-name" SEARCHFILTER3 = "department,Department"...
Page 196: Led Test
Alphabetical Reference LED test • Run this test to check the function of the 420 family S V7 .0. • During the test all LEDs are flashing. The page 96 Line key Basic terminology Call Appearance Multi-Call Appearance Function key Keyset Line Line Appearance...
Page 197: Line Key Operation Mode
A line that may be accessed by multiple SIP Shared line type endpoints INVITEs to a shared line are FORKED to all SIP endpoints sharing the line. The line that characterises the oP410/420 phone (user) . Every keyset will have a primary line. This line can be expected to use the public DN of the optiPoint 410/420 family S V7 .0 phone (user).
Page 198: Line Monitor
Alphabetical Reference Line monitor • Activate the display to view the functions and values used to run the LAN connections at the phone (layout • The status monitor remains active even during the normal operation of the optiPoint 410/420 family S V7 .0. However, it does not affect the op- eration of the function keys.
Page 199: Line Address Of Record
Explanation report: LED 10 or 6 'on' Connection established LED 10 or 6 'off' Connection not established LED 7 or 11 'on' 100 Mb/s connection LED 7 or 11 'off' 10 Mb/s connection LED 8 or 12 'on' Full duplex connection LED 8 or 12 'off' Half duplex connection page 96...
Page 200: Line Shared Type
Alphabetical Reference Line Shared type Each line on a keyset may be: • Private; only allocated to that Keyset – Would be normally be used for calls made to the Keyset user. • Shared; accessible by several keysets – A shared line is an Address of Record which appears on multiple Keysets.
Page 201: Line Primary Line
Line Primary line • Every keyset has a primary line with an Address of Record that typi- cally represents the user of the keyset (line owner). Only one line on a keyset can be designated as the primary line by the downloaded con- figuration, all other lines are secondary or and referred to as non-prima- ry lines.
Page 202: Logoff Error Count
Alphabetical Reference Logoff Error Count The number of local and remote unauthorised failed logout attempts de- tected and displayed. Select "clear" (only on the phone) • Stop the error message "Logoff failed:" on the phones display • Set the error counters to 0 page 102 Logoff Trap Delay Delay before sending an...
Page 203: Manual Vlan Identifier
Manual VLAN identifier • Can be defined only if the Service (QoS)). • This value describes the association with a certain VLAN, if a is used. • Value range table: Permitted values Range Default value • Editing by phone: Number Editor page 59 page 117 Message Waiting IP address...
Page 204: Mobility International Id
Alphabetical Reference Mobility International ID If this function is activated, the Mobility ID entered is completed using val- ues from the Dialing Properties Table for the registration. This is only done if the ID entered does not exceed 6 digits. See also page 102 Originating line preference Originating Line selection –...
Page 205: Outbound Proxy
Outbound proxy • The optiPoint 410/420 family S V7 .0 implements outbound proxy rout- ing according to RFC 3261. If set, the phone routes any request outside the context of an existing dialog to the configured proxy, regardless of the contents of the Request-URI. The phone does not apply this rule to requests sent within the context of an existing dialog.
Page 206: Overview Position On Dsm
Alphabetical Reference User input p.kelly @dom2.com p.kelly @dom2.com p.kelly p.kelly p.kelly @dom1.com • If you use an Outbound Proxy, you have also to configure the domain name of the Outbound Proxy server • The default setting for the Outbound Proxy flag is Off. •...
Page 207: Ping
Ping • Run this PING test to check whether a server or another terminal de- vice (e.g. the optiPoint 410/420 family S V7 .0 or servers) can be reached by IP or domain name. • For this, enter or select an get (the connection to which you wish to test).
Page 208: Qdc Port
Alphabetical Reference QDC Port Enter port address of the Quality Data Collection Server. For more informa- tion refer to HiPath QoS Data Collection V1.0 Interface Description. page 142 Quality of Service (QoS) The QoS technology based on layer 2 and the two QoS technologies Diff- serv and TOS/IP Precedence based on layer 3 are allowing the VoIP appli- cation to request and receive predictable service levels in terms of: •...
Page 209 Assured forwarding is used for signaling messages by default (AF31) and less stringent than EF in a multiple dropping system. The AF values are containing two digits X and Y (AFXY), where X is describ- ing the priority class and Y the drop level. Four classes X are reserved for AFXY: AF1Y (High Priority), AF2Y, AF3Y and AF4Y (Low Priority).
Page 210: Ram Test
Alphabetical Reference RAM test • Use this function to test the 420 family S V7 .0. • The results are displayed after the test. page 95 Register by terminal name • If set to "On", the phone will send REGISTER messages which contain the contents of the Terminal Name field phone will send REGISTER messages which contain the contents of the Terminal Number field...
Page 211: Registration Timer Value
Registration timer value • This field determines whether the phone sends an expires header in the REGISTER messages that it sends, and if so, to what value it sets it. The expires header in a REGISTER is a suggestion to the Registrar server of how long it should be before the phones registration expires.
Page 212: Rollover Type
Alphabetical Reference Rollover type The Rollover ring setting will be used if the Keyset is currently active in a call when an incoming call arrives on a different line. Selectable rollvover types are: • 1=No ring • 2=Alert ring • 3=Standard ring •...
Page 213: Self Labelling Keys Test
Self Labelling keys test Every dummy in the label is tested, whether he is writeable (only for opti- Point 420). page 96 page 140 Send Generic Traps to Management Center Allows the user to control whether or not the phone sends generic (stan- dardised) traps to the management center (see page 121 Send QDC Traps to Management Center...
Page 214: Sip Addresses
Alphabetical Reference SIP addresses • Use this function to define the following IP addresses or host names. IP address SIP Server SIP Registrar SIP Gateway and Port SIP Port RTP Base Port Access base IP port for RTP transport. • Value range table: Permitted values Length max.
Page 215: Sip Auto Reconnect
SIP Auto reconnect • This setting controls whether or not a toggle (or alternate) between the active call and held call can be signalled to the phone and be automat- ically applied. Automatic reconnect will only apply to the primary line of a Keyset.
Page 216: Sip Routing
Alphabetical Reference SIP routing • When "Server" is selected, the phone will send REGISTER messages to the Registrar server, whose address is in the SIP Registrar field. • If "Gateway" is selected, the gateway address of e.g. a hardware box is used to phone into the public network (direct conversion of SIP to TDM).
Page 217: Sip Session Timer Enabled
SIP session timer enabled • The phone supports the SIP draft ietf-sip-session-timer-08. For detailed information relating to this draft please see http://www.ietf.org. Session timers provide a basic keep-alive mechanism between 2 user agents or phones. This mechanism can be useful to the endpoints con- cerned or for stateful proxies to determine that a session is still alive.
Page 218: Sip User Id
Alphabetical Reference SIP user ID • User name • Value range table: Permitted values Length max. • Editing by phone: Text Editor page 62 SNMP MIB2 errors Lists the following packets: • Discarded inbound packets • Invalid inbound packets • Discarded outbount packets •...
Page 219: Snmp Trap Ip Address Or Dns Name
SNMP Trap IP address or DNS name • If an SNMP server exists in the network, enter the host name of this server (also called "Management Center"). • Value range table: Permitted values Length max. • Editing by phone: IP Number Editor cable page 41 —...
Page 220: Survivability Backup Registration
Alphabetical Reference Survivability Backup Registration The "Backup registration" option indicates whether or not the phone treats the Backup proxy server as a SIP .Registrar. If the setting is 'On', the phone tries to register its SIP address with the Backup proxy server. page 100 Survivability Backup Registration Timer The "Backup Reg Timer"...
Page 221: Terminal Hostname
Terminal Hostname • This field ist provided with the E164 number but you can change it. En- ter a new hostname for the telephone. The hostname is transmitted to the DHCP server together with the MAC address while the telephone registers at the DHCP server.
Page 222 Alphabetical Reference • If the option "Use E164 as hostname" was activated for a basic user, the E164 number of the basic user is entered to the "Terminal Hostname" field when data is downloaded. Overview of the HostName handling on normal operation mode action FLAG E-164...
Page 223: Terminal Ip Address
Terminal IP address • Enter the IP address for the optiPoint 410/420 family S V7 .0 if not provided by DHCP dynamically ( • If the value was assigned dynamically, it can only be read. • The change will only have effect if you restart the phone. •...
Page 224: Terminal Number
Alphabetical Reference Terminal number • The phone will send REGISTER messages containing the contents of this parameter, but only when the Register by Name field is set to "Off" and the SIP Routing field • Whether this parameter is used, depends on the configuration of the registrar server.
Page 225: Time Zone Offset
Time zone offset • The specification describes the shift in hours corresponding to the time zone information of the SNTP server. • Make an entry only if an tion. • Value range table: Permitted values min. max. Default value • Editing by phone: Offset Editor page 67 page 120...
Page 226: Transfer On Hangup
Alphabetical Reference Transfer on hangup 1. If ”Transfer on hangup = no” , the action is depending on the direction of the involved calls: 1.st call Incoming outgoing Incoming outgoing 2. If ”Transfer on hangup = yes” , two calls can be connected by releasing the handset •...
Page 227: Upload Configuration
Upload Configuration • Use this function to save (back up) an optiPoint 410/420 family S V7 .0 configuration on the • The following parameters must be set before the upload operation: – Download server IP address or DNS name, Configuration download filename –...
Page 228: Use Secure/Non-Secure Configuration Download
Alphabetical Reference Use secure/non-secure configuration download Allows the administrator to manually set the configuration download mechanism to be secure (HTTPS) or non-secure (FTP). page 88 Versions Info • Displays some telephone versions like: – Application version – SIP stack version –...
Page 229: Wap Connection Type/Mode
WAP Connection Type/mode • Choose the protocol over which the data transfer should take place for WAP applications: page 81 page 137 WAP proxy Password Allows the user password on the WAP server to be changed. page 81 page 137 WAP Server Address •...
Page 230: Abbreviations And Specialized Terms
Alphabetical Reference Abbreviations and Specialized Terms You will find more information in the relevant literature on the Network Technology and DHCP Abbreviation for "Dynamic Host Configuration Protocol". The DHCP is an Ethernet protocol that allows for the automatic configura- tion of IP based endpoints. Additional information see Abbreviation for "Domain Name System".
Page 231 G.729 Audio protocol for compressed voice transmission. The quality is worse than in G.711 and better than in kbit/s. Gateway Mediation components between two different network types, e.g., network and ISDN network. HTTP Abbreviation for "Hypertext Transfer Protocol". Protocol for the transfer of data in Abbreviation for "Internet Protokoll".
Page 232 Alphabetical Reference LDAP Abbreviation for "Lightweight Directory Access Protocol". Simplified protocol for accessing standardized directory systems, e.g., a company telephone directory. Abbreviation for "Light Emitting Diode". Cold light illumination in different colours at low power consumption. Abbreviation for "Medium Access Control Address". A 48-bit address with the help of which a terminal device (e.g., phone or Network card) identifies itself uniquely in a network all over the world.
Page 233 RTCP Abbreviation for "Realtime Transport Control Protocol". Abbreviation for "Realtime Transport Protocol". Abbreviation for "Random Access Memory". Memory with read / write access. Abbreviation for "Read Only Memory". Memory with read only access. Abbreviation for "Session Description Protocol ". Abbreviation for "Session Initiation Protocol". Protocol standard for initialising calls in tion see page 34.
Page 234 Alphabetical Reference Subnet Mask Classifies networks in A-, B- and C networks. Each class has a subnet mask that demasks the relevant bits. 255.0.0.0 for Class A, 255.255.0.0 for Class B and 255.255.255.0 for Class C. In a Class C network, for instance, there are 254 Switch Network device that selects a path or circuit for sending data to its next...
Page 235: Troubleshooting
Troubleshooting General Troubleshooting Tips The suggestions in this section are general troubleshooting tips. • If using a DHCP server, make sure that it is operating correctly. The DHCP server should show an incoming request from the dress listed on the product label. •...
Page 236 Troubleshooting No DHCP Server • Ensure that the phone’s DHCP setting is correctly configured page 175. • Check the phone’s VLAN ID is correct is provided by DHCP check that the phone successfully discovers a VLAN on start-up. • Ensure that the DHCP server is on the same VLAN as the phone. •...
Page 237 No Server… • Ensure that the Server/ Registrar addresses are correctly configured page 214 and can be pinged domain names used when configuring the phone for DNS-SRV. If the SIP Server or SIP Registrar can not be pinged and are configured as host names see page 242.
Page 238: Security
Troubleshooting No memory after a Software Update In some cases "No memory" is displayed after an application download page 138. • Restart the phone • Perform the software update again. If "No memory" is still displayed: • Save the current configuration •...
Page 239: Error Messages Optipoint 410 Entry
Troubleshooting Error Messages optiPoint 410 entry The LEDs flash till you switch to the Administration Mode page 54. LEDs on the No IP address phone: The DHCP server cannot assign a terminal IP address page 53 Code 1). Possible solution Check the DHCP server.
Page 240 Troubleshooting No terminal Mask is set The DHCP IP assignment is configured (Code 5). Possible solution Activate the DHCP IP assignment Enter the terminal Mask No Default Route is set The DHCP IP assignment is configured (Code 6). Possible solution Activate the DHCP IP assignment Enter the default route Subscriber identity not set...
Page 241 Troubleshooting SIP Server not responding The SIP Server Address has been set but the SIP server is not responding (Code 10). Possible solution Check SIP realm ( page 115). SIP registration error The SIP server/proxy has rejected registration of the phone (Code 11). Possible solution Check SIP user ID and password ( page 115).
Page 242: Common Problems
Troubleshooting Common problems Phone Fails to Display Correct time and Date • Ensure that the optiPoint 410/420 family S V7 .0 phone’s time zone is correct it has been configured by the DHCP server on start-up so check the configuration of the DHCP server which is supplying the phone’s IP ad- dress.
Page 243: Phone Configurations
Phone Configurations This section identifies the configuration settings to allow the phone to op- erate in various system environments these include for example: • HiQ8000 • Broadsoft • Sylantro This configuration is a common one dealing with settings generic to all sys- tems.
Page 244 Phone Configurations Function LDAP server port National Dial Prefix QoS L2/L3 SNMP password Password Editor SNMP trap ID address SNTP IP address Terminal IP address Terminal mask Time to live Time zone offset User password Password Editor WAP mode WAP server address WAP server port Filename is postfixed by a letter a, b, c or d for the various language packages.
Page 245: Index
Index Abbreviations ... 230 Action on submit ... 162 Administration menu Access to ... 48 Interface ... 47 Overview ... 148 Administrator password ... 163 Alert indication ... 163 Append codes ... 164 Application Software download ... 76 Application download filename Application software Update ...
Page 246 Index Editors ... 155 Emergency number ... 185 Error Messages ...239 Errors Fixing ... 235 Explanations to specialized terms Factory settings restore ... 98 Fault Finding ... 235 Feature toggle ... 186 Account name ... 187 Password ... 187 Path ...
Page 247 MAC address ... 202 Maintenance of the phone Melody/Tone Editor ... 161 Message Waiting IP address Microphone ... 25 Mini switch ... 22 Music on hold Download ... 183 Reset to ... 92 Music on hold filename ... 189 Nameplate ...
Page 248 Index Telephone Call features ... 32 Capabilities ... 31 Installation ... 20 Label ... 18 Layout ... 25 Location ... 3 Maintenance ... 3 Menu overview ... 148 Protocols ... 31 Registration ... 37 Restart ... 97 Special configurations ... 243 Terminal IP address ...
Page 249 An obligation to provide the respective characteristics shall only exist if expressly agreed in the terms of contract. The trademarks used are owned by Siemens Enterprise Communications GmbH & Co. KG or their respective owners.. Copyright © Siemens Enterprise Communications GmbH &...

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