Siemens HIPATH 8000 OPTIPOINT410 User Manual
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Siemens HIPATH 8000 OPTIPOINT410 User Manual

Siemens HIPATH 8000 OPTIPOINT410 User Manual

Siemens ip phone user manual
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HiPath 8000
optiPoint 410 advance S V7.0
optiPoint 420 advance S V7.0
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Summary of Contents for Siemens HIPATH 8000 OPTIPOINT410

  • Page 1 User Manual HiPath 8000 optiPoint 410 advance S V7.0 optiPoint 420 advance S V7.0 www.siemens.com/enterprise...

  • Page 2: Safety Precautions

    Safety Precautions Safety Precautions For Your Safety The IP telephone optiPoint 410/420 advance S V7 .0 complies with the Eu- ropean standard EN 60 950, which deals with the safety of information technology appliances including electronic office equipment. This device has been designed with safety in mind, thus protecting both individuals and objects.

  • Page 3: Important Notes

    An obligation to provide the respective characteristics shall only exist if expressly agreed in the terms of contract. The trademarks used are owned by Siemens Enterprise Commu- nications GmbH & Co. KG or their respective owners.

  • Page 4: Table Of Contents

    Contents Contents Safety Precautions......2 For Your Safety ..........2 Protection of the Telephone .
  • Page 5 Operating the Telephone with the Display ..22 Standard Telephone Functions ....... 22 Secure voice transmission .
  • Page 6 Contents Consulting with a Second Party....... 47 Introducing Consultation ....... . . 47 Canceling Consultation Hold .
  • Page 7 HiPath 8000 Functions......71 Toggle Key..........71 Using Call Forwarding .
  • Page 8 Contents Customizing the Telephone ....90 Accessing the Setup Menu ........90 Settings .
  • Page 9 Local Functions ......... . 113 Abbreviated Dialing .
  • Page 10 Contents Making Calls ..........148 Off-Hook Dialing .
  • Page 11 Web Interface....... 206 General Information ........206 Preparatory Steps .

  • Page 12: General Information

    General Information General Information About These Operating Instructions These operating instructions will help you get to know the optiPoint 410/ 420 advance S V7 .0 and to use its functions. The instructions contain im- portant information for safe and proper operation of the optiPoint 410/420 advance S V7 .0.

  • Page 13: Echo Effect

    Service The Siemens service department can only help you with encoun- tered problems or defects on the unit itself. Should you have any questions regarding the operation, your spe- cialist retailer or network administrator will gladly help you with the right answers.

  • Page 14: Symbols In The Manual

    General Information Step by Step Dial? 02=Call log Symbols in the Manual You will find a graphic representation of the Telephone menu operating steps in logical sequence in the left col- umn. Below is an explanation of the symbols: Lift the handset (off-hook). Replace the handset.

  • Page 15: Introduction

    ISDN system or to the PSTN. This manual describes how to use the optiPoint 410/420 advance S V7 .0 when it is connected to HiPath 8000 from Siemens. Some of the features described in this manual are only available be- cause they are provided by HiPath 8000.

  • Page 16: Secure Voice Transmission

    Introduction Secure Voice Transmission You can set up a secure connection with optiPoint 410/420 advance S V7 .0 phones if the receiving phone also has the capability. The voice transmis- sion is encrypted; it is decrypted in the receiving party’s telephone. Even the signaling for call setup and the exchange of encryption information oc- cur over a secure connection.

  • Page 17: Layout Of The Optipoint 420 Advance S V7.0

    Layout of the optiPoint 420 advance S V7.0 Loudspeaker for open listening Handset Dialog key for confirming a function Keys for phone settings * With automatic key labelling Illuminated graphics display, 4 lines of 24 characters each Dialog keys for scrolling through functions Introduction –...

  • Page 18: Display And Dialog Keys

    Introduction Display and Dialog Keys The optiPoint 410/420 advance S V7 .0 features a four-line display. In normal mode the Idle menu appears on the display. 14:15 1228 User Name Menu 14:15 Smith User Name Menu The idle menu displays the time and date in the first line. The telephone number or name is displayed in the second line.

  • Page 19: Keypad

    Introduction Keypad The optiPoint 410/420 advance S V7 .0 keypad features digits, letters and some special characters. Depending on the selected input mode, you can key in letters and special characters by pressing the relevant key as often as necessary until the required character appears on the display. Examples of letter inputs are the password, the user name, or FTP down- load files and file paths respectively.

  • Page 20: Programmable Keys

    Introduction Programmable Keys optiPoint 410/420 advance S V7 .0 is equipped with 18 and/or 19 (optiPoint 410 advance S V7 .0) function keys all of which are user-program- mable on two levels (the "Stop/Escape" and "Shift" keys should be re- tained).

  • Page 21: Control Keys

    Control Keys The control keys pending on the operating mode you can modify the following settings: Mode Incoming call Reduce ring tone vol- Speakerphone Reduce loudspeaker volume on telephone Handset-controlled Reduce loudspeaker call volume on handset Setting using the con- Adjust volume of loudspeaker, handset, key click figuration menu and ring tone as well as ring tone sequence and...

  • Page 22: Operating The Telephone With The Display

    Operating the Telephone with the Display Operating the Telephone with the Display The optiPoint 410/420 advance S V7 .0 offers all functions on the display in dialog menus which are independent of status. With the three dialog keys you can scroll through the individual functions, select the function you re- quire and activate it.

  • Page 23: Secure Voice Transmission

    Secure voice transmission Prerequisite: Technical personnel must activate the secure voice trans- mission function. If you call a station or are being called by a station via a secure connection, you will see a flashing lock symbol on the phone’s display. Upon request you will hear a short acoustic signal if the connection is unsecure (see page 112).

  • Page 24: Function Selection

    Operating the Telephone with the Display Step by Step Function Selection A function is selected with the keys firmed with the line indicates that additional functions are available. In idle mode, there are no menu options available (no prompt). At the end of the menu list the ginning of the list, and at the beginning of the list the key goes to the end of the list.

  • Page 25: Answering A Call Without The Headset (Speakerphone Mode)

    Step by Step Answer call? > Loudspeaker Operating the Telephone with the Display Answering a Call Without the Headset (Speakerphone Mode) The telephone rings. The caller is displayed on the screen. Confirm Press key. LED lights up. Speakerphone mode. Adjust volume. To raise or lower the volume, keep pressing the keys until the desired volume is set.

  • Page 26: Ending A Call

    Operating the Telephone with the Display Step by Step Loudspeaker Cancel/Rel. > Disconnect? > Loudspeaker Loudspeaker Ending a Call Press key. LED goes out. Press Cancel/Rel. Select and confirm. If the call has been terminated by the other party, the message "Cleared" appears in the display. Switching to Speakerphone Mode Prerequisite: You are conducting a call with the hand- set.

  • Page 27: Open Listening During The Call

    Step by Step Loudspeaker Loudspeaker > Refuse call? > > Deflect call? > Dial? > Operating the Telephone with the Display Open Listening During the Call You can allow other people in the room to join the tele- phone conversation. Inform the party at the other end of the line that you are switching to loudspeaker.

  • Page 28: Second Call

    Operating the Telephone with the Display Step by Step Answer call? > > Disconnect and return? > > Refuse call? > Second Call If the "Call waiting" function is activated ( and your are currently making a call, you can pick up an- other call.

  • Page 29: Deflecting A Waiting Call

    Step by Step > Deflect call? > Dial? > > Join? > > Transfer? > Dial? > Operating the Telephone with the Display Deflecting a Waiting Call You can deflect a waiting call to another phone number. You hear the call waiting signal and the number of the waiting party is displayed.

  • Page 30: Putting Second Call On Hold

    Operating the Telephone with the Display Step by Step > Hold? > Reconnect? > Putting second call on hold If you have taken a second call, you can also place it on hold, e.g. in order to consult with someone in the same room.

  • Page 31: Holding A Call

    Step by Step > Hold? > Reconnect? > Operating the Telephone with the Display Holding a Call You can use this function to put a current call on "hold" to prevent the party at the other end of the line from hearing an internal consultation for instance.

  • Page 32: Using The Line Keys

    Operating the Telephone with the Display Step by Step 60101 60101 > Transfer? > Dial? > Using the Line Keys If you have a multiline telephone, you can use the line keys to place calls on manual "hold". Prerequisite: You are in the middle of a call. Press the key associated with the line that is in use.

  • Page 33: Transferring With Consultation

    Step by Step > Consultation? > Dial? > > Complete Transfer? > Complete Transfer? > Operating the Telephone with the Display Transferring with Consultation Proceed as follows to announce the transfer before- hand. Select and confirm (see also Enter the telephone number of the party to whom the call is to be transferred.

  • Page 34: Making Calls

    Operating the Telephone with the Display Step by Step Line 1 > Redial 72261496? > Dial? > > Please dial Name? > Dial? > Making Calls You can enter a phone number with the handset off- or on-hook. If you have activated the function Busy when di- aling (see page 110), you cannot be interrupt- ed by an incoming call.

  • Page 35: Dialing Before Line Seizure

    Step by Step Dial? > Loudspeaker Operating the Telephone with the Display Dialing Before Line Seizure Enter the phone number. Confirm your entry. Press the Loudspeaker key. or Wait until the Auto Dial Timer has timed out. The number is dialed and the connection is set up. If you are using a dial plan and have set Hot-Key- pad (see page 109), dialing takes place auto-...

  • Page 36: Callback

    Operating the Telephone with the Display Step by Step Dial? > Callback? > Answer call? > > 14=Cancel callbacks? > Cancel Callbacks Callback If the other party is busy , you can place a request for callback. Callback is a HiPath 8000 function and has to be programmed by service personnel.

  • Page 37: Reachability

    Step by Step HotDesking HotDesking Operating the Telephone with the Display Reachability If you want to be reachable within the building or on the premises, you can temporarily forward all calls to your main telephone to a "guest telephone" specifically set up for this purpose.

  • Page 38: De-Registering From Another Telephone

    Operating the Telephone with the Display Step by Step De-registering from another telephone In case you forgot to de-register using the HotDesking key at the guest telephone, you can do so from your main telephone or any other telephone within the sys- tem.

  • Page 39: Call Log

    Step by Step Operating the Telephone with the Display Call Log The Call Log menu contains four lists for: • Missed calls • Dialed calls • Received calls • Forwarded calls The Call Log contains up to 20 of the last parties stored for the relevant list.

  • Page 40: Displaying The Call Log

    Operating the Telephone with the Display Step by Step > 02=Call Log? > 1=Missed calls? > > 2=Dialled calls? > > 3=Received calls? > > 4=Forwarded calls? > > 3=543219876? > > 2=Details? > Displaying the Call Log Select and confirm. Select list Confirm.
  • Page 41 Step by Step > 1=Dial? > > Dial? > > 3=Delete? > > 4=Delete ALL? > > 5=Next entry? > > 6=Previous entry? > Operating the Telephone with the Display Call party Once you have selected the required party, you can pro- ceed as follows to make the call.

  • Page 42: Missed Calls" Key

    Operating the Telephone with the Display Step by Step Missed Calls Repeat Dial "Missed calls" Key If the "Missed Calls" list contains new entries that have not yet been displayed, the LED for the "Missed calls" key blinks. While you are checking the list, the LED lights continuously.

  • Page 43: Call Forwarding

    Step by Step Operating the Telephone with the Display Call Forwarding The HiPath 8000 also provides switch-based call forwarding features. These features are de- scribed on page 72. However: • You should not use these phone-based call forwarding features together with the HiPath 8000 call forwarding features.

  • Page 44: Checking Forwarding Status

    Operating the Telephone with the Display Step by Step > 03=Forward? > 1=Unconditional? > > 2=On no reply? > > 3=On busy? > > 03=Forward? > 1=Unconditional? > > 2=Switch off? > Checking Forwarding Status The three types of call forwarding can have the follow- ing states: •...

  • Page 45: Programming Call Forwarding

    Step by Step > 03=Forward? > 1=Unconditional? > > 3=Switch on? > > 03=Forward? > 1=Unconditional? > 1=New/change target? > 1=Use keypad? > Complete? > Operating the Telephone with the Display Activate call forwarding Select and confirm. "Not active" is displayed. Confirm (or select and confirm "2=On no reply"...
  • Page 46 Operating the Telephone with the Display Step by Step > 03=Forward? > 1=Unconditional? > 1=New/change target? > 1=Use keypad? > Complete? > Changing the Forwarding Destination Select and confirm. Confirm (or select and confirm "2=On no reply" or "3=On busy"). "Active" is displayed for example. Confirm Confirm "1=Use keypad"...

  • Page 47: Consulting With A Second Party

    Step by Step Consultation? > Please dial #? > and/or Dial? > Operating the Telephone with the Display Consulting with a Second Party If you have a multiline telephone, you can also use the manual hold feature to place the call on the active line on hold while you perform other actions page 31.

  • Page 48: Canceling Consultation Hold

    Operating the Telephone with the Display Step by Step > Disconnect and return? > > Disconnect and return? > > Alternate? > > Alternate? > > Disconnect and return? > Canceling Consultation Hold If the other party does not pick up: Confirm to disconnect the active connection.

  • Page 49: Conferencing

    Step by Step > Create local Conf.? > > Local Conf. disconnect? > Operating the Telephone with the Display Conferencing This feature is sometimes known as three-way calling. Prerequisite: You are conducting a consultation call page 47). Introducing the Conference Prerequisite: You are conducting a consultation call page 47).
  • Page 50 Operating the Telephone with the Display Step by Step > Clear both calls? > > Join? > End both calls using the menu Select and confirm. Both calls are terminated, and the display shows Cleared". You can start a new call. End both calls by hanging up Prerequisite: "Allow Join in conference"...

  • Page 51: Recording A Call

    Step by Step > Start Recording? > > Stop Recording? > Operating the Telephone with the Display Recording a Call You can record important calls to be able to supply evi- dence about the exact wording of an order (e.g. for banking transactions).

  • Page 52: Dialing Aids

    Operating the Telephone with the Display Step by Step Frank Miller Dial? > Dialing Aids The optiPoint 410/420 advance S V7 .0 provides you with a number of dialing aids and memory functions to facilitate you in making calls and administering num- bers.

  • Page 53: Using Auto Dial Timer

    Step by Step Operating the Telephone with the Display Using Auto Dial Timer Following expiry of a configurable delay interval, auto di- aling occurs after the last dialed digit is entered. This can happen in the following circumstances: • Dialing in idle mode •...

  • Page 54: Using Abbreviated Dialing

    Operating the Telephone with the Display Step by Step Abbrev. dialing > 1) 08972228596_? > 2) 5618239758? > Dial? > Using Abbreviated Dialing To simplify the dialing process, you can call twelve ab- breviated dial numbers. You can program a user number for each abbreviated dialing number Using Abbreviated Dialing to Make Calls Press the "Abbreviated Dialing"...

  • Page 55: Using Notebook Functions

    Step by Step Notebook Store? > Notebook Dial? > Operating the Telephone with the Display Using Notebook Functions If the last number dialed was busy, or if the called party has not picked up, or if you wish to note down the num- ber of the remote user, then you can store the tele- phone number electronically and call it again at a suit- able time (max.

  • Page 56: Using Repdial Keys

    Operating the Telephone with the Display Step by Step Using Repdial Keys The Repertory Dialing function is similar to selected dialing. However, it can also incorporate dialing control functions at any point within the repertory dialing se- quence. The HiPath 8000 automatically detects wheth- er the digits represent an IP address, a number, or a URL.

  • Page 57: Voice Messages

    Step by Step 09=Voice messages? > > 1=Call message centre? > Dial? > > 2=Details? > New: 3 Old: 1 > > New: 2 Old: 1 > Operating the Telephone with the Display Voice Messages The "Messages" menu displays the number of voice messages that have been recorded in the mailbox.

  • Page 58: Deactivating The Ringer

    Operating the Telephone with the Display Step by Step Ringer off Ringer off Ringer off > 04=Do Not Disturb? > Switch on? > Switch off? > Deactivating the Ringer If you do not want to be disturbed by an incoming call ringing, you can deactivate the ringer.

  • Page 59: Using A Key To Activate/Deactivate Do Not Disturb

    Step by Step Do Not Disturb Do Not Disturb Do Not Disturb Operating the Telephone with the Display Using a Key to Activate/Deactivate Do Not Disturb Prerequisite: A function key must be configured (see page 117). Press the "Do Not Disturb" key. The LED is on.

  • Page 60: Using Group Features

    Operating the Telephone with the Display Using Group Features To help with handling certain types of calls, your telephone can be part of a pickup group, a hunt group, or both. Call Pickup Groups The administrator can combine several telephones to form a pickup group. If your telephone belongs to a pickup group, you can pick up calls for an- other group member.

  • Page 61: Answering A Pickup Group Call

    Step by Step Pickup Call? > Group pickup Pickup Call? > > Ignore? > Operating the Telephone with the Display Answering a Pickup Group Call A call for a pickup group is displayed as follows: • Line 2: Caller • Line 3: Calling Target •...

  • Page 62: Surviveability

    Operating the Telephone with the Display Surviveability If a HiPath 3000 fallback system was set up for your HiPath 8000,you will still be able to use your telephone and the functions of the outage system in case of e.g. a power outage. If your telephone has no connection to the HiPath 8000, it will automatical- ly connect to the HiPath 3000 fallback system.

  • Page 63: Multiline Telephone - Introduction

    Operating the Telephone with the Display Multiline Telephone – Introduction The following sections provide an overview of the concepts and features specific to your telephone if the administrator has configured it as a multi- line phone — a telephone that supports more than one line. Most features are common to single-line and multiline telephones, but some features function in a slightly different manner depending on the telephone type.

  • Page 64: Types Of Lines

    Operating the Telephone with the Display Types of Lines The following are the types of lines: Private line: A line that is only accessible to one telephone. • • Shared line: A line that is accessible to multiple telephones. • Direct Station line: A line with a direct connection to another telepho- The LED associated with the line key indicates the status of a call on the line regardless of whether the call is conducted on this particular multiline...

  • Page 65: Lines

    Lines Basically every line in a multiline telephone functions as an individual tele- phone (except lines on Direct Station Select key) so that all features on "single-line" telephones can be transferred to each individual line. As soon as a line is active, the relevant details are displayed. Although a multiline telephone supports simultaneous use of several lines, it functions in almost the same way as a single-line telephone.

  • Page 66: Using A Multiline Setup

    Operating the Telephone with the Display Step by Step Answer call? > Line Using a Multiline Setup Incoming Call (Ringer or Call Waiting Tone) The optiPoint 410/420 advance S V7 .0 rings with the set ring tone page 126. If information about the calling party is transferred (name, number or both), it appears on the display.

  • Page 67: Existing Connection

    Step by Step Consultation? > Line Holding? > Line Line Operating the Telephone with the Display Existing Connection The following options are available when you answer a call on a line (see page 66): • Use the line in the same way as a single-line tele- phone •...

  • Page 68: Making Calls With Multiple Lines

    Operating the Telephone with the Display Step by Step Line 2 Line 1 Line 2 Line 2 Answer call? > Refuse call? > Deflect call? > Making Calls with Multiple Lines Accepting a second call on the same line While you are on a call, an incoming call is indicated by ringing or blinking on another line key.

  • Page 69: Advanced Cancel Key Function

    Step by Step Operating the Telephone with the Display Advanced Cancel Key Function For multiline telephones, the Cancel key function ap- plies to the relevant active connection. Generally when the Cancel key is pressed, the call be- ing conducted by the party is terminated. With the ex- ception of the situations described below, the relevant line then becomes free.

  • Page 70: Using The Direct Station Select Key

    Operating the Telephone with the Display Step by Step HotDesking HotDesking Using the Direct Station Select key Using a set up Direct Station Select key (DSS) you can call the target telephone directly or pick up a call for the target telephone.

  • Page 71: Hipath 8000 Functions

    HiPath 8000 Functions Step by Step HiPath 8000 Functions The HiPath 8000 system supports a number of func- tions, which you can activate or deactivate via the tele- phone. With a multiline telephone each function relates to the prime line. The functions can also be invoked via optiPoint display module call control page 148 .

  • Page 72: Using Call Forwarding

    HiPath 8000 Functions Step by Step Using Call Forwarding This section describes the call forwarding functions supported by the HiPath 8000. These functions can be called up using the feature code. You can also assign a frequently used function to a programmable key or a se- lected repdial key.

  • Page 73: Call Forward On No Reply

    Step by Step Call Forward on No Reply The HiPath 8000 function Call Forward - No Reply (CFNR) allows you to enter a feature code to forward calls to another number if the handset is not lifted after a certain number of rings (between 2 and 7). The admin- istrator specifies the forwarding destination.
  • Page 74 HiPath 8000 Functions Step by Step The HiPath 8000 rings the telephone to which you want to forward your calls. • If the party answers, you can notify the party that your calls are being forwarded. • If the forwarded-to party does not answer or is busy, repeat the activation procedure.

  • Page 75: Selectively Forwarding Calls

    Step by Step Selectively Forwarding Calls The function Selective Call Forwarding allows you to generate a list of telephone numbers (screening list) that should be forwarded automatically. When a caller's number matches a number on the forwarding list, the call is forwarded to the re-direct number. The redirect number can be: •...

  • Page 76: Caller Id Suppression

    HiPath 8000 Functions Step by Step Caller ID Suppression The administrator stipulates whether or not your caller ID (name and phone number) is displayed on the called party’s telephone. If your data is not transferred, the call is initiated anonymously. However, you can override the configured settings for specific calls.

  • Page 77: Activating Caller Id Suppression Temporarily For Next Call

    Step by Step Activating Caller ID Suppression Temporarily for Next Call If the administrator has permitted the transfer of your caller ID, you can override this setting for the next call as follows: Lift the handset. Enter the code, e.g. *68 (consult the administrator). Wait until you hear the confirmation tone.

  • Page 78: Creating A Screening List

    HiPath 8000 Functions Step by Step Creating a Screening List For Call Acceptance Selective call acceptance is only available for the prime line on multiline telephones. You can create a list of numbers, also known as a screening list, from which you want to accept incoming calls.

  • Page 79: For Rejecting Calls

    Step by Step For Rejecting Calls On multiline telephones, call rejection is available for the prime line only. Comparably to selectively accepting calls, you can cre- ate a screening list for calls you want to accept incom- ing calls. The administrator knows how extensive this list may be in the HiPath 8000 that you are operating on site.

  • Page 80: Anonymous Calls

    HiPath 8000 Functions Step by Step Anonymous Calls Rejecting Anonymous Calls You can reject all calls from parties who have a privacy feature active (such as Caller ID blocking) that prevents the delivery of their calling number. When you do so, you receive no alerting for a rejected call.

  • Page 81: Using Speed Dialing

    Step by Step Using Speed Dialing The speed dialing feature allows you to call up a central- ized list of frequently dialed telephone numbers. Single-Digit Speed Dialing This feature lets you easily place calls to frequently-di- aled numbers by dialing a 1-digit speed dialing code. Eight numbers can be placed in the list.

  • Page 82: Using Callback

    HiPath 8000 Functions Step by Step Using Callback Using the function "Callback" you can re-establish a con- nection with the last number dialed from your telepho- Use the call log and missed calls list to view a list of answered and unanswered incoming calls from external destinations.

  • Page 83: Functions In A Hunt Group

    Step by Step Functions in a Hunt Group Make line busy This function prevents that calls in a hunt group are switched to this line. Switch on "Busy" Lift the handset. Enter the access code, e.g. *96 (consult your administ- rator) to make the line "busy"...

  • Page 84: Mark A Line As The End Of A Hunt Group

    HiPath 8000 Functions Step by Step Mark a line as the End of a Hunt Group Switches this line as the end of a Hunt Group. If this line is reached, the system stops looking for a free line ac- cording to the sequence defined for the Hunt Group.

  • Page 85: Dls Mobility Function

    Step by Step DLS Mobility Function Prerequisite: Your optiPoint 410/420 advance S V7 .0 was set up "mobility-enabled" by the service personnel. A DLS server is available in the LAN, and its address is stored in the telephone. Mobility Scenarios If you log on to your own or another "mobility-enabled"...

  • Page 86: Logging On And Off At The Same Telephone

    DLS Mobility Function Step by Step Mobility > 11=Mobility? > 1=Log on? > Logging on and off at the Same Telephone Logging on at the Telephone No other mobility user is logged on. Logging on using the key One of the function keays was set up as logon key for the mobility function.

  • Page 87: Logging Off At The Telephone

    Step by Step > 11=Mobility? > 2=Log off? > If the DLS server is not available in the LAN or an incorrect server address was stored in the tele- phone, your logon request is rejected with the message "DLS Server not available". Please con- tact your service personnel in this case.

  • Page 88: Logging On And Off At At Different Telephones

    DLS Mobility Function Step by Step Mobility > 11=Mobility? > 1=Log on? > Logging on and off at at Different Telephones If the user is not logged on at another telephone, the logon procedure is the same as described under "Log- ging on and off at the same telephone"...

  • Page 89: Logon With Delayed Forced Logoff At The Remote Telephone

    Step by Step Mobility > 11=Mobility? > 1=Log on? > The logoff is shown simultaneously at the remote tele- phone, and as soon as the logon procedure is success- fully completed, MOB is shown on the display of your telephone. Logon with Delayed Forced Logoff at the Remote Telephone If the remote telephone is busy and the service person-...

  • Page 90: Customizing The Telephone

    Customizing the Telephone Step by Step > 05=Setup? > > 2=Configuration? > > 0=End? > Customizing the Telephone This chapter describes the settings for the optiPoint 410/420 advance S V7 .0 - including the lan- guage used for menu guidance, date and time, dialing mode and audio settings for instance.

  • Page 91: Settings

    Step by Step 1=Settings? > > 2=Configuration? > 01=Country options? > > 2=DE? > Settings The Settings menu is dynamic, i.e. it only appears with specific information on the status of the telephone, such as: • Call forwarding active • User status set Prerequisite: You are in the "Setup"...

  • Page 92: Language

    Customizing the Telephone Step by Step > 02=Language? > > 1=German? > > 03=Date/time? > > 1=DD.MM.YY? > Language Use this menu option to define the language for opera- tor prompting. Prerequisite: You are in the "Configuration" menu page 91. Select and confirm;...

  • Page 93: Call Deflection

    Step by Step Day:20 Month:09 Year:05?> Hour:15 Minute:10? > > 04=Call deflection? > Switch on? > Switch off? > Setting the Date and Time After the display format is selected, the date field ap- pears. The field to be edited can be changed by using the <...

  • Page 94: Call Forwarding

    Customizing the Telephone Step by Step > 05=Call forwarding? > Switch on? > Switch off? > > 07=Call duration? > Switch on? > Switch off? > Call Forwarding This function only affects phone-based call for- warding. The administrator controls call forward- ing from the HiPath 8000.

  • Page 95: Call Waiting

    Step by Step > 08=Call waiting? > Switch on? > Switch off? > > 09=Call transfer? > Switch on? > Switch off? > Call Waiting You can use this option to enable call waiting during an active call. This menu option is only available if it has been activated by the administrator.

  • Page 96: Call Join

    Customizing the Telephone Step by Step > 10=Call join? > Switch on? > Switch off? > > 11=Contrast? > > 1=Display? > > 2=Key Labels? > <> Call Join You can use this menu option to activate or deactivate the feature for joining an active and a held call. This menu option is only available if it has been activated by the administrator.

  • Page 97: Dialing Mode

    Step by Step > 12=Dialing mode? > > 1=Name? > > 02=Number? > > 3=Name and Number? > > 1=Name? > > 2=Number? > > 13=Call display? > > 1=Name? > Dialing Mode You can use this option to determine whether only a number or a number and a name can be entered when dialing a call destination.

  • Page 98: Daylight Saving

    Customizing the Telephone Step by Step > 14=Daylight Saving? > Switch on? > Switch off? > > 15=Auto Dial Timer? > <> Daylight Saving You can use this function to stipulate that the clock on your telephone switches to summertime and winter- time automatically.

  • Page 99: Delay For Call Forward On No Reply

    Step by Step > 16=CFNR Timer? > Delay for Call Forward on No Reply This function only affects phone-based call for- warding. The administrator controls call forward- ing from the HiPath 8000. You can use this menu option to change the time after which an unanswered call is forwarded if Call Forwar- ding on No Reply (CFNR, The minimum value is 1 meaning forward after 1 sec-...

  • Page 100: Hold Ringback Timer

    Customizing the Telephone Step by Step > 17=Hold Ringback Timer?> <> > 18=Music on hold? > Switch on? > Switch off? > Hold Ringback Timer Use the option Hold Ringback Timer to change the time after which you are reminded that you still have a call on hold.

  • Page 101: Do Not Disturb

    Step by Step > 19=Do Not Disturb? > Switch on? > Switch off? > > 20=Message Waiting? > Switch on? > Switch off? > Do Not Disturb You can use this option to permit or prohibit the user from activating the Do Not Disturb feature. If Do Not Disturb is deactivated, the "04=Do Not Disturb"...

  • Page 102: Hold Ringback

    Customizing the Telephone Step by Step > 21=Hold Ring Back? > Switch on? > Switch off? > > 23=Local Conferencing? > Switch on? > Switch off? > Hold Ringback You can use this option to activate and deactivate the Hold Ringback function, which reminds you that a call is still being held.

  • Page 103: Auto Answer

    Step by Step > 32=Auto answer? > Switch on? > > 33=Beep on auto answer?> Switch on? > > 34=Auto Reconnect? > Switch on? > Auto Answer You can use this option to activate and deactivate auto- matic call answering for CTI applications. When you dial a number using the CTI application while "Auto Answer”...

  • Page 104: Beep On Auto Reconnect

    Customizing the Telephone Step by Step > 35=Auto Reconnect Beep?> Switch on? > > 36=Idle display static? > 1=Cycle/Flash? > > 2=Static? > > 38=Inactivity timeout? > 1=No timeout? > > 2=30 seconds? > > 3=1 minute? > Beep on Auto Reconnect You can use this option to specify whether you will hear a beep when a call is automatically reconnected.

  • Page 105: Display Module Call View

    Step by Step > 4=2 minutes? > > 5=5 minutes? > > 6=10 minutes? > > 7=15 minutes? > > 39=DSM call view? > Switch on? > Switch off? > Select and confirm. Select and confirm. Select and confirm. Select and confirm. Display Module Call View This function is only available if an optiPoint display module has been connected to your optiPoint 410/...

  • Page 106: Usb Keyboard Type

    Customizing the Telephone Step by Step > 40=USB Keyboard Type? > > 3=German? > > 43=Deflect Address? > 1=New/Change Target? > Change? > > 43=Deflect Address? > > 2=Clear Target? > Clear? > USB Keyboard Type You can use this option to specify the language for an external USB keyboard.

  • Page 107: Line Settings

    Step by Step > 44=Line settings? > > 02=1234567890? > > 1=Show in overview? > Switch on? > Switch off? > > 2=Position in overview? > > 3=Show interline state? > Line Settings This option can only be selected if line keys have been configured (multiline).

  • Page 108: Displaying Icons Instead Of Text

    Customizing the Telephone Step by Step Switch on? > Switch off? > > 45=Call view icons? > Switch on? > Switch off? > > 46=Call park? > Switch on? > Switch off? > Confirm. Status is shown when call information box is displayed.

  • Page 109: Options For On-Hook Dialing

    Step by Step > 47=Call Park Pickup? > Switch on? > Switch off? > > 48=Idle dialing mode? > 1=Context? > > 2=Hot-keypad? > Switching Call Park Pickup On and Off Select and confirm. Confirm. It is possible to pick up parked calls. Confirm.

  • Page 110: Activating/Deactivating Callback

    Customizing the Telephone Step by Step > 49=Callback-busy? > Switch on? > Switch off? > > 51=Idle missed calls? > Switch on? > Switch off? > > 52=Busy when dialing? > Switch on? > Switch off? > Activating/deactivating callback If the other party is busy, you can place a request for callback.

  • Page 111: Hangup While Ringing

    Step by Step > 53=Hangup while ringing?> Switch on? > Switch off? > > 54=Mobility-Flash-LED? > Switch on? > Switch off? > Hangup while ringing If this function is activated, you can hang up when trans- ferring a call, although the called party has not answe- red yet.

  • Page 112: Call Recording

    Customizing the Telephone Step by Step > 55=Call Recording? > Switch on? > Switch off? > > 56=Secure Call Ind.? > Switch on? > Switch off? > > 57=Transfer on hangup? > Switch on? > Switch off? > Call Recording If this function is activated, you can start recording the current call page 51.

  • Page 113: Local Functions

    Step by Step > 3=Local functions? > 1=Abbrev. dialing? > > 1) 23456176? > > 5)Not programmed? > Program destination #? > <> Local Functions You can use the "Local Functions" menu to configure phone-based functions such as password definition or memory assignment for example.

  • Page 114: User Password

    Customizing the Telephone Step by Step Program destination #? > 5) 0451524486? > > 2=User password? > Change? > If you immediately enter digits using the keypad, the content is deleted and the first new digit entered is dis- played. Confirm to enter digits.

  • Page 115: Lock Phone

    Step by Step > 3=Lock Phone? > > 02=Lock Only? > > 3=Lock Phone? > > 03=Set/Change Target? > > 1=Use keypad? > > 2=Use editor? > > 3=Lock Phone? > > 01=Lock with Forward? > Lock Phone You can use this option to lock your phone so that unau- thorized persons cannot make calls from or change your user settings.

  • Page 116: Memory

    Customizing the Telephone Step by Step > 3=Lock Phone? > > 04=Clear Target? > > Clear? > > 4=Memory? > 1=Clear abbrv List? > > Clear? > > 4=Memory? > > 02=Delivery status? > > Clear? > Clear Target If you do not require the "01=Lock with Forward" func- tion, you can clear the forwarding target.

  • Page 117: Assigning Function Keys

    Step by Step Assigning Function Keys The optiPoint 410/420 advance S V7 .0 features a num- ber of functions which you can assign to function keys as required. You will find an overview of the options from page 228. The optiPoint 410/420 advance S V7 .0 is equipped with 18 and/or 19 function keys all of which are user-pro- grammable on two levels.

  • Page 118: Example 1: Assigning The Mute Function To A Function Key

    Customizing the Telephone Step by Step > 05=Setup? > > 4=Function keys? > 1=Non shifted keys? > > 09=Mute? > > Continue? > Change? Example 1: Assigning the Mute Function to a Function Key You would like to switch the microphone on or off while making a telephone call.

  • Page 119: Example 2: Assigning Repertory Dialing To A Function Key

    Step by Step Example 2: Assigning Repertory Dialing to a Function Key There are two ways of assigning the Repertory dialing function to a function key: Define a new key called Repertory dialingand en- • ter the repertory dialing sequence. •...
  • Page 120 Customizing the Telephone Step by Step > 05=Setup? > > 4=Function keys? > 1=Non shifted keys? > > 31=Repertory dialing? > CL CS OK PA • The Clear control function within a string causes each active call to be cleared down; any remaining characters are processed in a new context (normally "idle").

  • Page 121: Example 3: Assigning A Number Or Name To A Function Key

    Step by Step Change? > Continue? > Selected dialing > 05=Setup? > > 4=Function keys? > 1=Non shifted keys? > 02=Selected dialing? > > Program destination #? > > Program dest. Name? > Change? Confirm to adapt the electronic key labeling. Enter or modify name or number and confirm.
  • Page 122 Customizing the Telephone Step by Step > Continue? > > 2=Shifted keys? > 02=Selected dialing? > > Program destination #? > > Program dest. Name? > Change? > Continue? > Enter or modify name or number and confirm. The rele- vant key is labelled automatically.

  • Page 123: Using Function Keys

    Step by Step Store? > The phone is now ready to dial with this function key in the programmed level. If you want to program another key (or key level of the same key), you can select the level again. If you are using an optiPoint 410 advance S V7 .0 write the function that you have assigned to the key on the label card to identify it...

  • Page 124: Audio Settings

    Customizing the Telephone Step by Step > 5=Audio settings? > 1=Loudspeaker vol.? > <> > Audio Settings Use this menu to adjust the volume of the ringer tone with which your telephone signals incoming calls, the volume of the loudspeaker and the handset volume, and set the room acoustics for handsfree talking.

  • Page 125: Ringer Volume

    Step by Step > 2=Ringer vol.? > > 10=Line Specific Ringer? > > 2=Change? > > 2=Volume? > <> > Ringer Volume Prerequisite: You are in the "Audio Settings" menu page 124. In Case of a SingleLine Telephone Select and confirm. The current ringer volume is dis- played.

  • Page 126: Ringer

    Customizing the Telephone Step by Step > 3=Ringer? > > 10=Line Specific Ringer? > > 2=Change? > > 1=Ringer? > Melody 2 Tone sequ. 1 Melody 3 Tone sequ. 2 Ringer Prerequisite: You are in the "Audio Settings" menu page 124. In Case of a SingleLine Telephone Select and confirm.

  • Page 127: Resetting Ringer Settings

    Step by Step > 10=Line Specific Ringer? > !=Reset All? > > 2=Change? > > 3=Reset? > > 05=Handset vol.? > <> > Resetting Ringer Settings In case of a MultiLine telephone you can reset the rin- ger (tone sequence and melody) and volume to the fac- tory default either individually or for all lines set up.

  • Page 128: Headset Volume

    Customizing the Telephone Step by Step > 8=Headset vol.? > <> > > 6=Room character? > > 2=Echoing? > Headset Volume You can adjust the volume of the headset loudspeaker as follows: Prerequisite: You are in the "Audio Settings" page 124 menu. Select and confirm.

  • Page 129: Key Clicks

    Step by Step > 7=Key click vol.? > <> > > 9=Rollover Volume? > <> > Key Clicks You can decide whether or not to have key clicks to pro- vide feedback when a key has been pressed. Three vol- ume levels are available and can be adjusted as indicat- ed below.

  • Page 130: Restarting The Telephone

    Customizing the Telephone Step by Step Restarting the Telephone If an optiPoint display module is connected and you re- quest a change of language (either through the lan- guage menu option or by changing from a mobility user to base user or vice versa), you are asked to Restart the telephone.

  • Page 131: Operating The Telephone With The Optipoint Display Module

    Operating the Telephone with the optiPoint display module Operating the Telephone with the optiPoint display module Product support for the optiPoint display module by Siemens Service was discontinued at the end of 2006. Using the Display To select the control elements on the display, use the stylus provided or a similar object that will not damage the display surface.

  • Page 132: Mobility Display

    Operating the Telephone with the optiPoint display module Step by Step Swp Display For further information, please refer to the section: • page 168 Call Log • page 167 Redial Last No. • page 178 Group Pickup • page 174 Forward Calls •...

  • Page 133: Applications Display

    Operating the Telephone with the optiPoint display module Step by Step Applications Display Press the Cancel icon in Call Control ( page 131 ) if you want to cancel Call Control and use other applications. Press the Home icon in Call Control ( page 131 ) if you want to continue running Call Control in the back- ground, but want to use other applications as well.

  • Page 134: Incoming Call

    Operating the Telephone with the optiPoint display module Step by Step Incoming call Incoming Call in Idle Mode For incoming calls, you will hear the telephone ringing and see the display change as shown below. Call Control Mon 07/03/05 11:34AM Incoming Call If you are in the process of making settings on the phone during a call...

  • Page 135: Answering A Call

    Step by Step Operating the Telephone with the optiPoint display module Answering a Call You can now lift the handset to speak with the calling party press the Connection icon in the Caller Box to answer the call. The display changes and Caller Box to line Call Control Mon 07/03/05 11:34AM...

  • Page 136: Reject Call

    Operating the Telephone with the optiPoint display module Step by Step Reject Call Additionally you can refuse an incoming call. This call is then stored in the list of "Missed Calls" ( and you can initiate a callback at a later stage. To reject a call, press the "Refuse"...

  • Page 137: Deflect Call

    Step by Step Operating the Telephone with the optiPoint display module Deflect Call Follow these steps to deflect a call to another destina- tion without answering it: Call Control Mon 07/03/05 11:34AM Bill Smith 987654321 Incoming Call Press the Deflect icon. Call Control Mon 07/03/05 11:34AM Bill Smith...
  • Page 138 Operating the Telephone with the optiPoint display module Step by Step The incoming call is saved in the "Missed Calls" list. You can also predefine the deflect address ( Call Control Mon 07/03/05 11:34AM Bill Smith 987654321 Incoming Call Deflecting... done 1234567 page 106).

  • Page 139: Second Call

    Step by Step Operating the Telephone with the optiPoint display module Second Call You can answer a second incoming call while already on a call or while you are still dialing. The caller hears the ringing tone while you hear a call waiting tone. Accepting a Waiting Call Call Control Mon 07/03/05 11:34AM...
  • Page 140 Operating the Telephone with the optiPoint display module Step by Step Call Control Mon 07/03/05 11:34AM Jane Brown 123456789 00:24 Bill Smith 987654321 On Hold 00:24 Conference Join You can now alternate between the two calls ( conference with the two callers ( two parties ( page 141) or connect a held party with a different party (...
  • Page 141 Step by Step Operating the Telephone with the optiPoint display module Press the maximize icon to enlarge the call information box and obtain more information about the caller. Press the Clear icon to refuse the waiting call. The caller hears an appropriate message. Connecting a party Prerequisite: You have answered the second call page 139)..
  • Page 142 Operating the Telephone with the optiPoint display module Step by Step Call Control Mon 07/03/05 11:34AM Jane Brown 123456789 Bill Smith 987654321 Joining... done Press the display key OK to terminate the process im- mediately. You can then replace the handset or redial. or Transfer on hangup Prerequisite: Transfer on hangup is activated page 112).
  • Page 143 Step by Step Operating the Telephone with the optiPoint display module Transfering a second call You can transfer the second call to a third party. Prerequisite: You have answered the second call page 139). Call Control Mon 07/03/05 11:34AM Jane Brown 123456789 00:24 Bill Smith...

  • Page 144: Placing A Call On Hold

    Operating the Telephone with the optiPoint display module Step by Step Placing a Call on Hold You can use this function to place an active call on hold. The other party is informed that they are being placed on hold. Call Control Mon 07/03/05 11:34AM Bill Smith...
  • Page 145 Step by Step Operating the Telephone with the optiPoint display module Call Control Mon 07/03/05 11:34AM Bill Smith 987654321 00:24 On Hold Consult/Transfer Press the "Blind Transfer" icon. Call Control Mon 07/03/05 11:34AM Bill Smith 987654321 On Hold Blind-transfer this call to Del/123 1234567 Transfer...

  • Page 146: Ending A Call

    Operating the Telephone with the optiPoint display module Step by Step Ending a Call During a call you can use the following options to end the call immediately: Press the "Clear" icon. Replace the handset. Displaying Missed Calls If you do not answer a call, the call data is logged to the Missed Calls list.

  • Page 147: Voice Messages

    Step by Step Operating the Telephone with the optiPoint display module Voice Messages If you have received voice messages, an icon to this ef- fect appears on the idle display. The icon also indicates the number of messages to be displayed. This function is only available if the administrator has configured a server address for voice messages.

  • Page 148: Making Calls

    Operating the Telephone with the optiPoint display module Step by Step Loudspeaker Making Calls You can dial a telephone number both on and off-hook. If you have activated the function Busy when di- aling (see page 110), you cannot be interrupt- ed by an incoming call.
  • Page 149 Step by Step Operating the Telephone with the optiPoint display module You can also use phone numbers that are stored in Contacts ( page 167) or in a Call Log ( Call Control Mon 07/03/05 11:34AM 12345678 Confirm dialing as soon as you have finished entering the number.
  • Page 150 Operating the Telephone with the optiPoint display module Step by Step Loudspeaker Voice Dialing Dial the phone number by simply speaking a name. Prerequisite: Entries in the "Contacts" phone book must be supplemented/configured for voice dialing. Please refer to the operating instructions for the optiPoint display module for information on how to program entries for voice dialing.

  • Page 151: On-Hook Dialing

    Step by Step Loudspeaker Operating the Telephone with the optiPoint display module On-Hook Dialing Call Control Mon 07/03/05 11:34AM 12345678 Contacts Enter a telephone number using the keypad. Enter the phone number using the display keyboard (the display keyboard is described in the operating in- structions for the optiPoint display module).

  • Page 152: Callback

    Operating the Telephone with the optiPoint display module Step by Step Call Control Mon 07/03/05 11:34AM 12345678 Calling The number is dialed. As soon as the party answers, Call Control switches to display an active connection. Callback If the other party is busy , you can place a request for callback.
  • Page 153 Operating the Telephone with the optiPoint display module Step by Step Placing a callback request The other party is busy. Press the display key Callback. The callback request is stored in the system. Callback is activated You are called by the system as soon as the party beco- mes free.

  • Page 154: Ending A Call

    Operating the Telephone with the optiPoint display module Step by Step Loudspeaker Canceling callback requests If for any reason callback requests are no longer re- quired, you can cancel them Prerequisite: The telephone is in idle mode. Call Control Mon 07/03/05 11:34AM +44 123456 78910 Contacts Open the menu and select the option Cancel Call-...

  • Page 155: Dialing From Contacts

    Step by Step Operating the Telephone with the optiPoint display module Dialing from Contacts If you have stored contacts in the local "Contacts" phone book, you can use them anytime you want to dial a number. Please refer to the operating instructions for the optiPoint display module for information on how to create entries in the phone book.

  • Page 156: Using Repdial Keys

    Operating the Telephone with the optiPoint display module Step by Step Frank Miller Using Repdial Keys If you press a selected dialing key with a stored number (see page 121), the number appears in the Caller Box. Press the programmed function key. Call Control Mon 07/03/05 11:34AM 12345678...

  • Page 157: Conducting Two Calls Simultaneously

    Step by Step Operating the Telephone with the optiPoint display module Conducting Two Calls Simultaneously Consultation During a call you can call another party and initiate con- sultation while the call with the first party is On Hold. Call Control Mon 07/03/05 11:34AM Bill Smith 987654321...
  • Page 158 Operating the Telephone with the optiPoint display module Step by Step Enter a phone number using the keypad. You can also use phone numbers that are stored in Contacts ( page 167) or in a Call Log ( You can terminate the dialing process with the Cancel key during input of the number and then return to the first party.
  • Page 159 Step by Step Operating the Telephone with the optiPoint display module Call Control Mon 07/03/05 11:34AM Jane Brown 123456789 00:24 Bill Smith 987654321 On Hold 00:24 Complete Transfer You can now alternate between the two parties page 162) or set up a conference call ( You also have the option of placing both parties on hold.

  • Page 160: Call Transfer

    Operating the Telephone with the optiPoint display module Step by Step Call transfer During consultation you can connect the other two par- ties to each other. Prerequisite: You have set up a consultation call. page 157. The other party has not answered yet The second party is called Call Control Mon 07/03/05 11:34AM...
  • Page 161 Step by Step Operating the Telephone with the optiPoint display module Press Complete Transfer in order to transfer the held call to the second party. Call Control Mon 07/03/05 11:34AM Jane Brown 123456789 00:24 Transferring... Bill Smith 987654321 Call Control Mon 07/03/05 11:34AM Jane Brown 123456789...

  • Page 162: Alternate - Alternating Between Two Parties

    Operating the Telephone with the optiPoint display module Step by Step Alternate – Alternating Between Two Parties You can alternate between two parties to whom you are connected after answering a second call or in consulta- tion mode. Alternating: second call To switch to the other party, open the menu and select the option Alternate.
  • Page 163 Step by Step Operating the Telephone with the optiPoint display module Alternating: consultation call Call Control Mon 07/03/05 11:34AM Jane Brown 123456789 00:24 Bill Smith 987654321 On Hold Complete Transfer Open the menu and select the option Alternate in or- der to switch to the other party.

  • Page 164: Conferencing

    Operating the Telephone with the optiPoint display module Step by Step Conferencing If you were on a secure call and receive a second call or you initiate a consultation call, the current call is put on hold. The new call can be secure or unsecure.

  • Page 165: Setting Up From A Consultation Call

    Step by Step Operating the Telephone with the optiPoint display module Setting up from a consultation call Prerequisite: You are engaged in a consultation call page 157). Call Control Mon 07/03/05 11:34AM Jane Brown 123456789 00:24 Bill Smith 987654321 On Hold Complete Transfer Open the menu and select the option Conference in or- der to initiate the conference.

  • Page 166: Ending The Conference

    Operating the Telephone with the optiPoint display module Step by Step The display shows that the conference is set up. Other parties cannot be added to this conference. Note that both active caller boxes are the same distance from the line and that only the Hold icon is available.

  • Page 167: Redial Last Number

    Step by Step Operating the Telephone with the optiPoint display module Redial Last Number You can use this option to immediately redial the last number. Call Control Mon 07/03/05 11:34AM < Please Dial> Call Log Redial Last No. Contacts To redial the last number dialed, open the menu and se- lect the option Redial Last No.

  • Page 168: Call Log

    Operating the Telephone with the optiPoint display module Step by Step Call Log To call or clear a party, select the relevant name from the Call Log . You can display call details or store caller data in the phone book. The following call logs are created: •...

  • Page 169: Missed Calls

    Step by Step Redial Missed Call Operating the Telephone with the optiPoint display module Select Dialed calls. Press the Redial key to open the Dialed calls list. Call Log Missed calls (10) 8 new Dialed calls (8) 45678990 Fred Bloggs Jill Hill Jane Brown Phil Jones...
  • Page 170 Operating the Telephone with the optiPoint display module Step by Step Call Log Missed calls (10) 8 new 43216789 Bill Smith John Watson Harry Grey Ralph Delgado Isabella Ashley Jeanine Fox Dialed calls (8) Received calls (12) Forwarded calls (10) Dial View If a party dials a number, forwards a call or does not an-...
  • Page 171 Step by Step Operating the Telephone with the optiPoint display module Details The following is displayed when you press Details: • The number of call attempts from each user (max. • The date and time of the last call attempt. Call Log Missed calls 1 of 10 987654321...

  • Page 172: Received Calls

    Operating the Telephone with the optiPoint display module Step by Step Received Calls Open the menu in idle mode and select Call Log page 131). Select Received calls. This list contains the calls that were not answered on this telephone. It is sorted chro- nologically with the last call answered appearing first.

  • Page 173: Forwarded Calls

    Step by Step Operating the Telephone with the optiPoint display module Forwarded Calls Open the menu in idle mode and select Call Log( page 131). Select Forwarded calls. The list contains the calls for- warded and deflected by this telephone. This means that the calls forwarded to the voice mailbox are also listed.

  • Page 174: Call Forwarding

    Operating the Telephone with the optiPoint display module Step by Step Call Forwarding Editing the Destination and Enabling Call Forwarding You can forward all calls for your telephone immediate- ly to another telephone. You can define or modify the forwarding target here. The HiPath 8000 also provides switch-based call forwarding features ( You should not use the phone-based call for-...
  • Page 175 Step by Step Operating the Telephone with the optiPoint display module Editing the Call Forwarding Target Prerequisite: The call forwarding function is active but a destination has not been specified for immediate call forwarding. Call Control Forward targets For ’all calls’ 12345678 For ’when busy’...
  • Page 176 Operating the Telephone with the optiPoint display module Step by Step Changing the Forwarding Destination Prerequisite: The call forwarding function is active and a target has not been specified for immediate call for- warding. Call Control Mon 07/03/05 11:34AM +44 123456 78910 Calls forwarded to 01773327160 Forward Off...

  • Page 177: Do Not Disturb

    Step by Step Operating the Telephone with the optiPoint display module Do Not Disturb When Do not disturb is enabled, incoming calls are for- warded if call forwarding on busy is configured page 174 otherwise the caller will receive busy treat- ment (tone or announcement), depending on the sys- tem setup.

  • Page 178: Using Group Features

    Operating the Telephone with the optiPoint display module Step by Step Using Group Features Your telephone can be assigned to a pickup group to en- sure optimum handling of specific calls. Call Pickup Groups The administrator can combine several telephones to form a pickup group.
  • Page 179 Step by Step Operating the Telephone with the optiPoint display module Press the maximize icon to enlarge the call information box for more information about the group call. The follo- wing example shows that Bill Smith is calling Ralph Del- gado.

  • Page 180: Surviveability

    Operating the Telephone with the optiPoint display module Step by Step Surviveability If a HiPath 3000 backup system was set up for your HiPath 8000,you will still be able to use your telephone and the functions of the outage system in case of e.g. a power outage.

  • Page 181: Multiline Telephone Application

    Step by Step Operating the Telephone with the optiPoint display module Multiline Telephone Application Call View for Multiline Telephones Normally the telephone’s prime line or a preset line is di- aled in idle mode. This is dependent on the line config- uration set up by the administrator.
  • Page 182 Operating the Telephone with the optiPoint display module Step by Step Rules for Selecting a Preferred Line • If there are calls on multiple lines – up to 10 lines possible – (ringer or call waiting signal), the Start dis- play shows the line with the highest priority in accor- dance with the preset terminal line preference.

  • Page 183: Line Overview

    Step by Step Operating the Telephone with the optiPoint display module Line Overview When you press the Overview icon in the idle display a view like the one below is displayed: Multiline Mon 07/03/05 11:34AM <View Line> Secretary <View Line> Store Manager <View Line>...
  • Page 184 Operating the Telephone with the optiPoint display module Step by Step View with More Than Seven Lines If more than seven lines have been configured, use the display keys Next and Previous to scroll through all of the hidden lines. Multiline Mon 07/03/05 11:34AM <View Line>...

  • Page 185: Incoming Call (Ringer Or Call Waiting Tone)

    Step by Step Operating the Telephone with the optiPoint display module Incoming Call (Ringer or Call Waiting Tone) If a line has been configured so that a call is signalled with a ring or call waiting tone, and there is an incoming call in View Line mode, a display similar to the one be- low appears: Multiline...
  • Page 186 Operating the Telephone with the optiPoint display module Step by Step View Line Press the View Line Box (see switches to Call Control as shown in the figure below: Manager Bill Smith 987654321 Incoming Call If a call is coming in on the prime line, the display swit- ches immediately to Call Control without you having to press the View Line Box beforehand.
  • Page 187 Step by Step Operating the Telephone with the optiPoint display module Line Box Press the Line Box ( page 183). You are connected with the caller immediately. The display changes to Call Control as shown in the figure below: Manager Bill Smith 987654321 00:24...

  • Page 188: Initiating Calls Via Line Overview

    Operating the Telephone with the optiPoint display module Step by Step Initiating Calls via Line Overview Off-hook dialing In line overview, seize a line by: • pressing a free line box ( <View Line> • pressing a free line key on the multiline telephone. pressing the Loudspeaker/Headset key •...
  • Page 189 Step by Step Operating the Telephone with the optiPoint display module When Prime Line is Seized If the prime line "Chef" is busy for example, you can still use <View Line> to switch to Call Control but you can- not dial. You can only perform functions such as Call Forwarding, Do Not Disturb or Ringer On.

  • Page 190: With An Active Call

    Operating the Telephone with the optiPoint display module Step by Step With An Active Call Once you answer a call ( lowing options: • Use the telephone in single-line mode • Put the line on hold manually Put line on hold manually and switch to line over- •...

  • Page 191: Manual Hold

    Step by Step Operating the Telephone with the optiPoint display module Manual hold Manager Mon 07/03/05 11:34AM Bill Smith 987654321 00:24 Hold Line Hold Line & Exit Consult/Transfer When you press the Hold Line option, a display similar to the one below appears: Manager Mon 07/03/05 11:34AM Bill Smith...
  • Page 192 Operating the Telephone with the optiPoint display module Step by Step Multiline Mon 07/03/05 11:34AM <View Line> Secretary <View Line> Store Manager Bill Smith <View Line> Chef Desk 2 <View Line> Desk 3 <View Line> You can now select a different line for an outgoing call for example.

  • Page 193: Multiline Calls

    Step by Step Operating the Telephone with the optiPoint display module Multiline Calls Display of Line Information in Call Control This section describes how the multiline Call Control provides information about the current status of other lines. This should enable users to toggle between vari- ous Call Controls and to obtain an overview of impor- tant operating states of lines that are currently not visi- ble.
  • Page 194 Operating the Telephone with the optiPoint display module Step by Step Answering a Call on Another Line Prerequisite: The Show interline state function must be activated (see page 107). An incoming call on another line in Call Control (Ringer or Call Waiting signal) is displayed in a line information box.
  • Page 195 Step by Step Operating the Telephone with the optiPoint display module When you press the line information box page 183), the Secretary line is placed on hold and details about the incoming call on the Manager line are displayed: Manager Mon 07/03/05 11:34AM Jill Hill 918273645...
  • Page 196 Operating the Telephone with the optiPoint display module Step by Step When you switch to line overview, a display like the one below appears: Multiline Mon 07/03/05 11:34AM Bill Smith Secretary <View Line> Store Jill Hill Manager <View Line> Chef <View Line>...

  • Page 197: Status Message For Multiple Lines

    Step by Step Operating the Telephone with the optiPoint display module Status Message for Multiple Lines Display of Line Information for a Ringing Line Dur- ing a Call Prerequisite: The Show interline state function must be activated (see page 107). If more than one line is required for line status messag- es, the following rules apply for the display: •...
  • Page 198 Operating the Telephone with the optiPoint display module Step by Step Display of Line Information for a Held Line During a Call Prerequisite: The Show interline state function must be activated (see page 107) If a line was placed on manual hold by another tele- phone while you are in Call Control, it is displayed in a line information box.
  • Page 199 Step by Step Operating the Telephone with the optiPoint display module Ringer/Call Waiting Tone on the Line when Dialing Prerequisite: The Show interline state function must be activated (see page 107) If you are dialing an outgoing call on one line and a call is incoming on the line not currently visible, a display similar to the one below appears: Secretary...

  • Page 200: Character Input

    Operating the Telephone with the optiPoint display module Step by Step Character Input Changing Character Mode Press this icon to switch keyboard input from numeric to alphanumeric (lowercase) and/or alphanumeric (up- percase). Numeric input Call Control Mon 07/03/05 11:34AM 12345678 Alphanumeric input (lowercase) Call Control Mon 07/03/05 11:34AM...

  • Page 201: Switching Between Overwrite And Insert Mode

    Operating the Telephone with the optiPoint display module Step by Step Alphanumeric input (uppercase) Call Control Mon 07/03/05 11:34AM JOHAN Switching Between Overwrite and Insert Mode Switching to Insert Mode If the icon appears in the bottom system display row, you are currently in overwrite mode, i.e. input characters overwrite existing characters.
  • Page 202 Operating the Telephone with the optiPoint display module Step by Step Switching to overwrite mode If the icon appears in the bottom system display row, you are currently in insert mode, i.e. input charac- ters are inserted in between existing characters. Press this button to switch to overwrite mode.

  • Page 203: Navigating On The Display Module

    Step by Step e.g. e.g. Conference Join Operating the Telephone with the optiPoint display module Navigating on the Display Module Selecting and Activating Control Elements To select the control elements on the display use the stylus provided or a similar object that will not damage the display surface.

  • Page 204: Edit Fields

    Operating the Telephone with the optiPoint display module Step by Step The keys for the Display Module are used as follows: Select next control element for activation. Select previous control element for activation. Activate control element by opening a menu at the same time for example.

  • Page 205: Setup Menu In The Display Module

    Step by Step Operating the Telephone with the optiPoint display module Setup Menu in the Display Module You can also call up the Setup menu ( optiPoint display module. To do this, use the keypad on the telephone. Call Control Mon 07/03/05 11:34AM +44 123456 78910 Call Log...

  • Page 206: Web Interface

    Web Interface Step by Step Web Interface General Information optiPoint 410/420 advance S V7 .0 is equipped with a HTTP web server, which permits the mapping of infor- mation from the telephone to a web browser on a PC integrated into the LAN ("Web-based Management Tool").

  • Page 207: Preparatory Steps

    Web Interface Preparatory Steps Open Web Interface Precondition: The web interface must be activated. To evoke the interface, open a web browser and enter the following URL: http://[IP of the telephone] Where [IP of the telephone] stands for the IP address of the optiPoint 410/ 420 advance S V7 .0 that you want to map.
  • Page 208 Web Interface Call up the user interface Click here to access the user area. User Enter the user ID for the optiPoint 410/420 advance S V7 .0 telephone (ma- ximum length: 24) and click "Login". If a user ID has not been specified, en- ter the default value "000000".

  • Page 209: Menu Structure

    Menu Structure Click a field in one of the interface images to obtain more infor- mation on the field. User menu Change user password Function keys Phone Key module 1 Key module 2 Key module SLK 1 Key module SLK 2 Country Settings Language Settings Audio Settings...

  • Page 210: Function Keys

    Web Interface Function Keys For a description on how to change the user password in the Telephone menu, see Click a field in one of the interface images to obtain more infor- mation on the field. Phone The possibility of programming a key may be blocked by your service personnel.

  • Page 211: Select Function Key

    Select Function Key A list of all possible functions that can be assigned to a key is shown on page page 221 The possibility of programming a key may be blocked by your service personnel. In this case you get the message "Locked by administra- tor"...
  • Page 212 Web Interface "Repertory dial" function key "Feature toggle" function key "HotDesking" function key This key can only be set up if your service personnel has set up the tele- phone as a guest telephone in the HiPath 8000.

  • Page 213: Country Settings

    Info Message The function keys have been assigned the selected functions. Country Settings For a description of the country setting in the Telephone menu, see page 91. Click a field in one of the interface images to obtain more infor- mation about the field.

  • Page 214: Audio Settings

    Web Interface Audio Settings For a description of how to change the Audio Settings in the Telephone menu, see Click a field in one of the interface images to obtain more infor- mation about the field. Call-Related Parameters For a description of the parameters in the Telephone menu, see the follow- ing pages: •...

  • Page 215: User Security Setting

    User Security Setting A description of this setting can be found on Mobile User Logoff Logging off as a Mobility User. In general, the logoff is done using the Mo- bility key. You can also log off using the Mobility key or the telephone menu page 87.

  • Page 216: Alphabetic Reference

    Web Interface Alphabetic Reference This glossary provides basic information required for performing configura- tion tasks on the optiPoint 410/420 advance S V7 .0. • The section "Alphabetic Reference" explains terms found in the menus in alphabetic order. • Clicking the icons will bring you to the relevant function descriptions: –...

  • Page 217: Default Deflect Address

    Call Forwarding On No Reply (CFNR) Timer Time (in seconds) after which an incoming call is automatically forwarded to the forwarding destination if there is no reply. • Minimum value: 1 • Maximum value: 60 • Default value: 15 page 214 page 99 Country From the list field, select the country where you would like to install the...
  • Page 218 Web Interface Feature Code For Feature Toggle: Enter the code for the required HiPath 8000 feature, which you would like to assign to the function key. HiPath 8000 supports the following features for example: • Make line busy: the phone number is treated as busy for the hunt group.
  • Page 219 Key Click Volume Key click volume setting on the dialing keypad. • Minimum value: 0 (no sound) • Maximum value: 3 (loud) • Default value: 2 page 214 page 129 Key Label Specify the name for automatic key labelling here. •...
  • Page 220 Web Interface Mobility logoff Enter the user password to log off as a Mobility user. Default value: "000000". page 215 Parameters for "Phone lock" Enter the destination to which calls are to be forwarded when the tele- phone is locked (see also page 211 Parameters for "Repertory dial"...
  • Page 221 Selecting a Function Select the required functions for both first and second level function keys. The following options are available for selection: Function Key Explanation Clear definition Clear current definition. (Clear) Selected dialing Configure function key as a selected dialing key and program telephone number.
  • Page 222 Web Interface Function Key Phone lock Mobility Local conference Headset Do Not Disturb Group pickup Repertory dial Feature toggle Swap screens Call park Call pickup Call Recording Quit Confirm Callback Cancel Callbacks State Key Function keys are also available on the second level. page 210 Tone Sequence Setting the ringer sequence for incoming calls.
  • Page 223 User Password Password input for the web interface user area. • Current password: enter currently valid password here. • New password: enter new password here. The new password should be different from the default "000000". • Confirm new password: confirm new password here. •...

  • Page 224: Using Editors

    Using Editors Step by Step A short t_ Using Editors Entering Text The text editor permits you to use the keypad on your optiPoint 410/420 advance S V7 .0 to enter text (letters, numerals and special characters). The editor is automatically activated when the optiPoint 410/420 advance S V7 .0 requests you to enter text.
  • Page 225 Step by Step (1) Space Shift A short text._ A short text._ & Use Shift to switch between upper and lower case when entering letters (shown with a light blue back- ground in the table). The state of the Shift key (overwrite or insert mode) is shown on the right-hand side of the fourth line: Shift key not active.

  • Page 226: Navigating During Text Entry

    Using Editors Step by Step A long text that is being en > at is being entered here._ < A long text that is being en < > A short text._ Navigating During Text Entry The following keys can be used for navigation during text entry: <...

  • Page 227: Appendix

    Appendix This appendix contains an overview of the optiPoint 410/ 420 advance S V7 .0 menus as well as any messages that are displayed and their explanations. It also contains tables for the default assignment of function keys. Idle Mode Display Priority Category Description Download The telephone’s configuration or software is being updated...

  • Page 228: User Menu

    Appendix User Menu Telephone Menu |--- ... |--- 02=Call Log? |--- 1=Incoming calls? |--- 2=Dialed calls? |--- 3=Received calls? |--- 4=Forwarded calls? |--- 0=End? |--- 03=Forward? |--- 1=Unconditional? |--- 1=New/change target? |--- 2=Use editor? |--- 0=End? 2=Switch on? 3=Switch off? |--- 0=End? |--- 2=On no reply? |--- 1=New/change target?
  • Page 229 Telephone Menu |--- 05=Call forwarding? |--- 07=Call duration? |--- 08=Call waiting? |--- 09=Call transfer? |--- 10=Call join? |--- 11=Contrast? |--- 1=Display? 2=Key labels? |--- 0=End? |--- 12=Dialing mode? |--- 1=Name? |--- 2=Number? |--- 3=Name and Number? |--- 0=End? |--- 13=Call display? |--- 1=Name? |--- 2=Number? |--- 4=No display?
  • Page 230 Appendix Telephone Menu |--- 48=Idle dialing mode? |--- 1=Contextl? |--- 2=Hot-keypad? |--- 00=End? |--- 49=Callback-busy? |--- 50=Callback-no reply? |--- 51=Idle missed calls? |--- 52=Busy when dialing? |--- 53=Hangup while ringing |--- 54=Mobility-Flasch-LED? |--- 55=Call Recording? |--- 56=Secure Call Ind? |--- 57=Transfer on hangup? |--- 00=End? |--- 3=Local functions? |--- 1=Abbrev.
  • Page 231 Telephone Menu 39=DSS? |--- 40=Consult/Transfer? |--- 41=Callback? |--- 42=Cancel Callbacks? |--- 43=State Key? |--- 44=Mobility? |--- 45=Call Recording? |--- 00=End? |--- 2=Shifted keys? |--- 1=Clear? |--- 2=Selected dialing? |--- 3=Repertory dialing? |--- 4=Park? 5=Call Park Pickup? |--- 0=End? |--- 0=End? |--- 5=Audio settings? |--- 01=Loudspeaker vol.? |--- 02=Ringer volume?

  • Page 232: Telephone Menu

    Appendix Telephone Menu Dialing Menu Option Please dial #? Program dest. Name? Dial editor? Redial? Connection Status Menu Option Consultation? Hold? Transfer? Disconnect? Action Dial by number Dial by name Open the "Address" menu Dialing via the "Address" Redial last number dialed Dialing the stored number Action Hold user 1, call user 2 Place call on hold...

  • Page 233: Consultation Call

    Consultation Call Menu Option Action Alternate? Hold connected user and call up user on hold Create local Connect held and connected par- Conf.? ties to local conference Transfer? Transfer connected call to user 2 and return to held party Join? Transfer call with consultation to the two parties in contact and withdraw from the conversation...

  • Page 234: Messages And Alarms

    Appendix Messages and Alarms Status Messages Status messages are generally displayed in the top display line. They re- main there (static) until they are replaced by a new status. User Display (2nd line) Explanation Connection refused Connection refused Busy Rejected "Call join"...

  • Page 235: Line Key Status Indication

    Line Key Status Indication Line status Idle BLINKING Call waiting mode. RAPIDLY FLICKERING Held. BLINKING Idle (forwarded) SLOWLY BLINKS Idle (forwarded) SLOWLY Busy (local) Busy (remote station) FLICKERING WEAKLY (1) In the case of a line for which a call is waiting, call waiting mode is maintained so that in- formation on the waiting call remains displayed.

  • Page 236: Error Messages

    Appendix Error Messages The error display on the telephone is limited to one display output and acoustic signals possibly generated from the network. As a rule, error messages are shown in the bottom line of the display. This means that the connection between the original action and the error which has occurred is retained.

  • Page 237: Labeling The Keys

    • With a computer via the Internet: You will find the "Online Key Labelling Tool" along with the user inter- face at http://www.siemens.com/enterprise ware". Place the strip next to the keys, then place the transparent cover over it (matte side facing up).

  • Page 238: Index

    Index Index abbreviated dialing ... 54 numbers, clear ... 116 switch on/off ... 113 alternate ... 48, 162 answer group call ... 178 answer waiting call ... 139 auto dial timer ... 98 auto dialing ... 53 basic menu ... 18 basic settings ...
  • Page 239 display missed calls ... 146 do not disturb ... 177 ending a call ... 146 forwarded calls ... 173 hold call ... 144 incoming call ... 134 missed calls ... 169 multiline active call ... 190 call control ... 181 call information box ...
  • Page 240 Index make line busy ... 71, 83 making calls ... 148 memory ... 116 memory, clearing ... 116 message waiting ... 101 messages and alarms ... 234 MF tone ... 35 microphone ... 17 missed calls ... 146, 169 muffled room acoustics ...
  • Page 241 TCP/IP protocol ... 15 telephone layout ... 17 toggle key ... 71 transfer ... 144 user password ... 114 user support ... 13 user-programmable keys ... 117 using repdial keys ... 156 voice messages ... 57, 147 volume ... 24 warmline ...
  • Page 242 Availability and technical specifications are subject to change without notice. All trademarks are the property of Siemens Enter- prise Communications GmbH & Co. KG or their re- spective owners.

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