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No.
Code
Character strings
19
8xxx 2002
URL server specified is illegal A URL different to that specified
20
8xxx 2003
Network is not ready, try later Communication attempted with-
21
8xxx 2004
Server response error ([Hexa-
decimal]) [Error detailed in
UGW]*1
22
8xxx 200A Server connection error
23
8xxx 200B Server address resolution er-
ror
24
8xxx 2014
Proxy connection error
25
8xxx 2015
Proxy address resolution error Could not connect to proxy serv-
26
8xxx 201E Proxy authentication error
27
8xxx 2028
Server certificate error
28
8xxx 2029
Server certificate verify error
29
8xxx 2046
Server certificate expired
Cause
by the UGW has been set.
out confirming network connec-
tion, just after turning OFF and
then ON the main power of this
machine in which the network
preparations are not ready.
Communication with UGW has
been successful, but an error of
some sort has prevented UGW
from responding.
• TCP/IP communication fault
• The IP address of device is
not set.
Server address name resolution
has failed.
Could not connect to proxy serv-
er due to improper address.
er due to name resolution error of
proxy address.
Proxy authentication is failed.
• No route certificate installed
in device.
• Certificate other than that in-
itially registered in the user's
operating environment is
being used, but has not
been registered with the de-
vice.
• The date and time of the de-
vice is not correct.
The server certificate verification
error occurred.
• The route certificate regis-
tered with the device has ex-
pired.
• Certificate other than that in-
itially registered in the user's
operating environment is
being used, but has not
been registered with the de-
vice.
• The device time and date is
outside of the certificated
period.
56
2. Technical Explanation
Remedy
Check that the value of URL of UGW (RGW-
ADR) is https://a01.ugwdevice.net/ugw/agen-
tif010.
Check the network connection, as per the initial
procedures described in the troubleshooting.
Perform a communication test (COM-TEST)
about 60 seconds later, after turn on the device.
Try again after a period of time.
Check detailed error code (Hexadecimal) and
[Error details in UGW] from UGW displayed af-
ter the message.
• Check the network connection, as per the
initial procedures described in the trouble-
shooting.
• When proxy is used, make the settings for
proxy, and check the status of the proxy
server.
• Check that the value of URL of UGW
(RGW-ADR) is https://a01.ugwdevice.net/
ugw/agentif010.
• Check that Internet connection is available
in the environment.
Check proxy server address / port and re-enter
as needed.
• Check that the proxy server name is cor-
rect.
If the proxy server name is correct, check
the DNS connection, as per the initial pro-
cedures described in the troubleshooting.
• Specify the IP address as the proxy server
name.
Check the user name and password required in
order to login to the proxy, and re-enter as nee-
ded.
• Install the latest device system software.
(Upgrade)
• Correctly set the date and time of the de-
vice.
• Execute CLEAR > CA-KEY, and turn OFF
and then ON the device. (The CA certifi-
cate at the time of shipment is automati-
cally installed.)
Check that the value of URL of UGW (RGW-
ADR) is https://a01.ugwdevice.net/ugw/agen-
tif010.
Check that the device time and date are cor-
rectly set.
If the device time and date are correct, upgrade
to the latest system software.
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Table of Contents
Troubleshooting
