VTech 15950 User Manual
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VTech 15950 User Manual

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Model:
VTech 15950
For product support
please call: 1 300 369 193
User Guide

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Summary of Contents for VTech 15950

  • Page 1 User Guide For product support Model: please call: 1 300 369 193 VTech 15950...
  • Page 2 INTRODUCTION To your VTech 15950 DECT6.0 Cordless Phone with Video Doorbell • Doorbell – The doorbell takes photos and streams video and/or audio to the cordless handsets. • Phonebook – The home phonebook stores up to 50 entries. • Calling Number Display* lets you see who’s calling.
  • Page 3 Telephone line cord • 2 AA Alkaline batteries Telephone plug • • 1 User guide If you have purchased VTech 15950 Multi-handset pack, you will also have the following for each additional handset: • VTech 15950 cordless handset • Battery compartment cover •...

  • Page 4: Table Of Contents

    IN THIs GUIDE Important safety instructions Getting started Location Setting up Re-chargeable battery low warning Re-chargeable battery performance Date and time Getting to know your phone Telephone base buttons Handset buttons Doorbell buttons Handset and telephone base display Navigating the menus Handset menu layout Keystroke table Using the doorbell Make and answer a chime Start a video streaming session Extend a video streaming session End a video streaming session Answer an incoming call during video streaming 44 View captured photos...
  • Page 5 Delete a captured photo Delete all captured photos Night vision Using the phone Make, predial, answer or end a call Handset speakerphone Volume control Volume boost Mute Temporary ringer silencing Chain dialing PAGE handset Redial Phonebook Add a phonebook entry Review phonebook entries Alphabetical search Dial a phonebook entry Edit a block list entry Delete a phonebook entry Speed dial Assign a speed dial entry Reassign a speed dial entry Delete a speed dial entry...
  • Page 6 Dial a speed dial number Phone settings Using the menu Ringer volume Ringer tone Chime volume Chime tone Set date and time Set time format Set date format Auto answer Rename handset/doorbell Key tone LCD brightness Dim mode Wallpaper Voicemail number Calling Number Display Voice announce Flash time Equalizer Call divert Quiet mode Network Services* Calling Number Display...
  • Page 7 Memory match Call list display screen message Missed call indicator Review the call list Dial a call list entry Save a call list entry to the phonebook Delete call list entries Flashing message indicator (FMI) Network voicemail Call guard Add a block list entry Review block list entries Delete a block list entry Block calls without number Call guard announce Outgoing message for calls without number Answering machine Outgoing message Record your own outgoing message Play your outgoing message Delete your outgoing message Answer on/off Call screening Number of rings...
  • Page 8 Remote access code Message alert tone Message recording time Answering machine and voicemail Message capacity New message indication Call screening Call intercept Temporarily turn off the message alert tone Message playback Delete all old messages Record, play and delete memos Remote access Additional handsets (for multi handset packs) Join a call in progress Intercom Answer an incoming call during an intercom call 97 Call transfer using intercom Broadcast call Turn broadcast on or off Broadcast call to a single handset Broadcast call to multiple handsets Change a one-to-one broadcast call to an intercom call 102...
  • Page 9 Answer an incoming call during a broadcast call 103 Help General information Replacing the handset battery Safety Cleaning Environmental How many telephones can you have? Customer service & Product warranty...

  • Page 10: Important Safety Instructions

    IMPORTANT sAfETY INsTRUCTIONs When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of ire, electric shock and injury, including the following: Read and understand all the instructions. Follow all warnings and instructions marked on the product.
  • Page 11 The use of other battery types or non rechargeable batteries/primary mobile batteries can be dangerous. These may cause interference and/or unit damage. VTech will not be held liable for damage arising from such noncompliance. Use only the power adaptors supplied with this product.

  • Page 12: Getting Started

    GETTING sTARTED LOCATION Place your VTech 15950 within 2 metres of the mains power socket and telephone socket so that the cables will reach. Make sure it is at least 1 metre away from other electrical appliances to avoid interference. Your VTech 15950 works by sending radio signals between the base, handset and doorbell.

  • Page 13: Setting Up

    sETTING UP Telephone base installation Telephone base Telephone power adapter wall jack If you have DSL Mains power high-speed wall socket Internet service, a DSL ilter (not included) is required. Power cord jack Telephone line cord Telephone line jack...
  • Page 14 Plug the mains power adapter cable into the base station, plug the other end of the mains power adapter into a mains power wall socket. Insert one end of the telephone line cord into the base station and the other end of the telephone line cord into a telephone wall jack.
  • Page 15 Handset battery installation Slide down to open the battery compartment cover. Place the 2 supplied AAA rechargeable batteries as indicated. Pay extra attention to direction of polarity. Slide the battery compartment cover back. Put the handset on the base and charge for 16 hours before using the handset for the irst time.
  • Page 16 Charger installation Plug the power cable into the charger base. Mains power wall socket Plug the other end into the a mains power wall socket. Place the handset in the handset charger to charge. Note: Ensure power cord is fed through slot on base so unit sits lush with the desk.
  • Page 17 Doorbell battery installation Remove the wall mount cover at the back. Install two AA batteries into the battery compartment, matching the polarity markings (+ and -) inside the battery compartment.
  • Page 18 Locating the doorbell Before mounting the doorbell on a wall, make sure you test if the location you install the doorbell is in range, and adjust the camera angle to best suit your needs. To test the location for installation: Hold the doorbell in the location where you want to install the doorbell, then follow the steps below to test the reception range and video capture angle.
  • Page 19 When inding a desirable location for the doorbell: • Make sure the visitor is standing a reasonable distance away from the doorbell. Avoid mounting it on a location which is subjected to • vibration or shock. • Avoid mounting it on an enclosed area where it may cause echoes.
  • Page 20 Infrared LEDs To adjust the shooting area, you may either relocate the doorbell to a different height level, or adjust the camera angle (see below). To adjust the camera angle: Tilt the lever to adjust the angle of the camera lens. •...
  • Page 21 The diagrams below demonstrate an example of doorbell camera position to view a visitor about 50 centimetres from the camera. The camera in this example is set in default angle (0 degree). You may move the lever at the back of the doorbell to adjust the shooting area (the camera lens).
  • Page 22 Side view Shooting area centi- metres degrees centi- metres 110 centi- metres You may install the doorbell on the left or right side. The diagram below demonstrates an example of doorbell camera position to view a visitor about 50 centimetres from the camera. The camera in this example is set in 10 degrees angle to the right.
  • Page 23 Top view Shooting area Shooting area 60 centi- metres 50 centimetres 60 degrees After you have tested the reception range and found the desirable location to install the doorbell, press the handset to end the video streaming and proceed to Doorbell installation.
  • Page 24 Doorbell installation Make sure to test the reception and the doorbell position before you mount the doorbell on the wall. See Locating the doorbell on pages 18-23 to choose a desirable position for the doorbell. Use a pencil to mark two holes on the desired location. Then remove the wall mount and drill two holes in the wall.
  • Page 25 If you drill the holes into a stud, go to step 3. -OR- If you drill the holes into an object other than a stud, insert the wall anchors into the holes and tap gently on the ends with a hammer until the wall anchors are lush with the wall.
  • Page 26 4. Push the doorbell gently onto the wall mount until they are sealed tightly. This doorbell meets the IPX4 waterproof standard. Make sure the doorbell is tightly sealed with its wall mount cover in order to maintain its waterproof ability. 5.
  • Page 27 Detach doorbell from wall mount cover After an extended exposure to cold, heat or humidity, the doorbell gasket rubber may become sticky. If you need to remove the doorbell from its wall mount cover in case of battery replacement or doorbell relocation, follow the steps below.

  • Page 28: Re-Chargeable Battery Low Warning

    Check for a dial tone by pressing . If you hear a dial tone, the installation is successful. WARNING Do not place your VTech 15950 in the bathroom or other humid areas. IMPORTANT The base station must be plugged into the mains power socket at all times.

  • Page 29: Re-Chargeable Battery Performance

    RE-CHARGEAbLE bATTERY PERfORMANCE In ideal conditions, the fully charged battery should give up to 10 hours talk time, or 100 hours standby time, on a single charge. Note that a new battery will not reach full capacity until it has been in normal use for several days. To keep the battery in the best condition, leave the handset off the base for a few hours at a time.

  • Page 30: Date And Time

    UsING YOUR TELTRA VTech 15950 PHONE ON A bROADbAND ADsL LINE? If this product is to be used on a broadband ADSL line, then you must ensure that it is connected via an ADSL ilter. Using this product on a Broadband line without an ADSL ilter may cause problems with this product and your Broadband service.

  • Page 31: Getting To Know Your Phone

    GETTING TO kNOw YOUR PHONE TELEPHONE bAsE bUTTONs VOL + • Press to increase the listening volume during message playback. • Press to increase the telephone base ringer volume when the phone is not in use. • Press to locate system handset(s). Press and hold until the IN USe light turns on to •...
  • Page 32 /RePeAT • Press to repeat the playing message. • Press twice to play the previous message. MeSSAGe WINDOW • Shows the number of messages, and other information of the answering machine on the telephone base. /DeLeTe • Press to delete the playing message. •...
  • Page 33 VOL - • Press to decrease the listening volume during message playback. • Press to decrease the telephone base ringer volume when the phone is not in use. 11. IN USe LIGHT • Flashes quickly when there is an incoming call. •...

  • Page 34: Handset Buttons

    HANDsET bUTTONs...
  • Page 35 /UP/VOL+/ReDIAL • Press to scroll up while in a menu, or in the phonebook, call list or redial list. • Press to review the redial list when the phone is not in use. • While entering names or numbers, press to move the cursor to the right.
  • Page 36 • Press to make or answer a call using the handset speakerphone. • Press to switch between the handset speakerphone and the handset earpiece during a call. LCD DISPLAY LeFT SOFTKeY • Press to go back to previous menu item displayed above the key.
  • Page 37 • Press and hold to erase the missed call indicator when the phone is not in use. You will be prompted to re-conirm the action. ALPHANUMeRIC KeYPAD/* (star)/#(hash) • Press to enter numbers or characters/*/#. • Press any key to answer an incoming call. 1 key in idle mode: Press and hold to access •...

  • Page 38: Doorbell Buttons

    DOORbELL bUTTONs CAMeRA LeNS INFRAReD LeDs • Backup light for night vision. DOORBeLL LIGHT /DOORBeLL is pressed. • Flashes when /DOORBeLL • Press to send a chime to the telephone base and capture a photo.

  • Page 39: Handset And Telephone Base Display

    HANDsET AND TELEPHONE bAsE DIsPLAY Display Description icons Flashes when the battery is low; place handset in charger to recharge. Animates when the battery is charging. High level of signal strength between the handset and telephone base. Medium level of signal strength between the handset and telephone base.

  • Page 40: Navigating The Menus

    NAVIGATING THE MENUs Your VTech 15950 has an easy to use menu system. Each menu has a list of options, as outlined on the following page. To enter the main menu of the handset MeNU Press in idle mode to enter the main menu.
  • Page 41 Call guard Photo log Intercom Ringers Block list View Ringer volume Call w/o Delete all Ringer tone Low battery Chime Date & Time Annc Caller ID Settings Chime Time format volume Number only Date format Chime Auto answer tone Rename devices brightness Dim mode...

  • Page 42: Keystroke Table

    kEYsTROkE TAbLE Note: When entering a name in the phonebook, the irst letter of each word is automatically capitalized.

  • Page 43: Using The Doorbell

    UsING THE DOORbELL MAkE AND ANswER A CHIME To make a chime at the doorbell: /DOORBeLL. Press To answer a chime on a handset: Press SPeAK. sTART A VIDEO sTREAMING sEssION VIeW /DOORBeLL is Press on a handset when pressed and you hear a chime, Options while video streaming: Press the lashing SPeAK...

  • Page 44: End A Video Streaming Session

    To extend a video streaming session: VIeW Press on a handset. END A VIDEO sTREAMING sEssION Press on the handset or place the handset in the telephone base or charger. ANswER AN INCOMING CALL DURING VIDEO sTREAMING • Press on the handset to answer the outside call. The video streaming session ends automatically.

  • Page 45: Delete A Captured Photo

    DELETE A CAPTURED PHOTO When the desired photo displays, press DELETE ALL CAPTURED PHOTOs Press MeNU. when the handset is not in use. to scroll to Photo log, then press Press SeLeCT. to scroll to Delete all, then press Press SeLeCT.

  • Page 46: Using The Phone

    UsING THE PHONE MAkE, PREDIAL, ANswER OR END A CALL To make a call: Press or . When you hear a dial tone, dial the number. To predial a call: Enter the telephone number. Press to dial. To answer a call: Press or any dialing key.

  • Page 47: Volume Boost

    VOLUME bOOsT Use the VOLUMe BOOST feature to enhance the clarity and loudness of the voice on handset earpiece or the telephone base speakerphone. To turn on VOLUMe BOOST on the handset: • While you are on a call using the handset earpiece, press VOLUMe BOOST on the handset.

  • Page 48: Chain Dialing

    CHAIN DIALING Use this feature to initiate a dialing sequence from numbers stored in the phonebook, call list or redial list while you are on a call using the handset. To access a number from the phonebook while on a call: Press to enter the phonebook.

  • Page 49: Page Handset

    PAGE HANDsET This feature helps you ind misplaced handset(s). To start the paging tone: Press on the telephone base. All idle handsets ring and their screens display ** Paging ** . To stop the paging tone: Press on the telephone base. -OR- Press or any dialing key on a handset, or...

  • Page 50: Phonebook

    PHONEbOOk A phonebook entry can be up to 30 digits for each phone number and 15 characters for each name, which are shared by all devices. ADD A PHONEbOOk ENTRY MeNU Press when idle. SeLeCT to select Phonebook. Press to scroll to Add contact, then SeLeCT. Press Enter a number.

  • Page 51: Alphabetical Search

    ALPHAbETICAL sEARCH on the handset when idle to show the irst Press entry in the phonebook. Use the dialing keys to enter the letter associated with the name. For example, if you have the entries named Jennifer, Jessie, Kevin and Linda in your phonebook, press 5 once to see Jennifer (when Jennifer displays, press to see Jessie), twice to...

  • Page 52: Delete A Phonebook Entry

    DELETE A PHONEbOOk ENTRY Search for the desired entry in the phonebook (see Review phonebook entries or Alphabetical search on page 50). To delete the displayed phonebook entry, press to conirm. You cannot retrieve . Then press a deleted entry.

  • Page 53: Speed Dial

    sPEED DIAL The telephone system has nine speed dial locations (2-9, 0), where you can store the telephone numbers you wish to dial more quickly. You must set the speed dial numbers to the corresponding locations before using them. The speed dial entries are shared by all devices. Changes made to the speed dial entries on one handset apply to all devices.

  • Page 54: Reassign A Speed Dial Entry

    REAssIGN A sPEED DIAL ENTRY MeNU Press when idle. SeLeCT to select Phonebook. Press to scroll to Speed dial, press SeLeCT. Press Press to scroll to the desired speed dial the desired speed dial location, then press VIeW. Search for the desired entry in the phonebook (see Review phonebook entries or Alphabetical search on page 50).

  • Page 55: Phone Settings

    PHONE sETTINGs UsING THE MENU You can use the menu of a handset to change the telephone settings. MeNU Press when idle. Press until the screen displays the desired feature menu. SeLeCT Press to enter that menu. • To return to the previous menu, press •...

  • Page 56: Ringer Tone

    RINGER TONE MeNU Press when idle. when idle. . to scroll to Ringers, press SeLeCT. Press to scroll to Ringer tone, then press Press SeLeCT. Press to sample each ringer tone. SeLeCT Press to save. CHIME VOLUME MeNU Press when idle. when idle.

  • Page 57: Set Date And Time

    sET DATE AND TIME The answering machine announces the date and time of each message prior to playing it. Before using the answering machine, set the date and time as follows. If you subscribe to a Calling Number Display service, the day, month and time are set automatically with each incoming call.

  • Page 58: Auto Answer

    AUTO ANswER When the auto answer feature is on, you can answering the incoming call by lifting the handset from the telephone base or charger without pressing any key. Press MeNU when idle. to scroll to Settings, then press Press SeLeCT. to scroll to Auto answer, then press Press SeLeCT.

  • Page 59: Key Tone

    kEY TONE The handset is set to beep with each key press. You can set the key tone volume or turn the key tone off for each handset. MeNU Press when idle. to scroll to Settings, then press Press SeLeCT. to scroll to Key tone, then press Press SeLeCT.

  • Page 60: Dim Mode

    DIM MODE You can set the handset backlight in dim mode or completely off when idle. MeNU Press when idle. to scroll to Settings, then press Press SeLeCT. to scroll to Dim mode, then press Press SeLeCT. to select On or Off, then press Press save.

  • Page 61: Voicemail Number

    VOICEMAIL NUMbER MeNU Press when idle. to scroll to Settings, then press Press SeLeCT. to scroll to Voicemail #, then press Press SeLeCT. Use the dialing keys to enter or edit the voicemail #, then press SAVe to save. CALLING NUMbER DIsPLAY VOICE ANNOUNCE The calling number display announce feature lets you know who’s calling without having to look at the display.
  • Page 62 Notes: • To use the calling number display announce feature, you must subscribe to Calling Number Display service from your telephone service provider. If Number only is selected, only the number of the • caller number display will be announced from the handset and base.

  • Page 63: Flash Time

    fLAsH TIME The lash time setting is country dependent. Please contact your local service provider for the correct settings. MeNU Press when idle. to scroll to Settings, then press Press SeLeCT. to scroll to Flash time, then press Press SeLeCT. to scroll to your desired lash time, Press then press...

  • Page 64: Call Divert

    CALL DIVERT You can turn on the call divert feature to divert a doorbell call to an external number. When the doorbell is ringing, the telephone base will call directly to the destination number you set. This notiies you that the doorbell is ringing even when you are away from home.

  • Page 65: Quiet Mode

    qUIET MODE You can turn on the quiet mode for a period of time (1- 12 hours). During this period, all tones (except paging tone and chime), and call screening are muted. When you turn on the quiet mode, the answering machine turns on automatically.

  • Page 66: Network Services

    NETwORk sERVICEs* *Subscription and/or usage charges may apply to use these services. Contact your telephone service provider for more information. CALLING NUMbER DIsPLAY If you have subscribed to Calling Number Display service, you will be able to see your caller’s number on your handset display (provided it is not blocked) prior to answering the call.

  • Page 67: Memory Match

    the telephone base and all handsets, so changes made using any handset are relected in all other handsets. If you answer a call before the information appears on the screen, it does not show in the call list history. Missed calls are marked with xx Missed calls. Each time you review a call list entry marked with NeW, the number of missed calls decreases by one.

  • Page 68: Call List Display Screen Message

    If the incoming telephone number matches the exact telephone number in your phonebook, including the area code, the name that appears on the screen matches the corresponding name in your phonebook. For example, if Christine Smith calls, her name appears as Chris if this is how you entered it into your phonebook.

  • Page 69: Missed Call Indicator

    IMPORTANT To use Calling Number Display you must irst subscribe to the service from VTech. For more information on Network Services, please contact your telephone service provider. To ensure the caller’s name is displayed, make sure you have stored the telephone number in the phonebook.

  • Page 70: Dial A Call List Entry

    DIAL A CALL LIsT ENTRY Search for the desired call list entry (see Review the call list above). Press on a handset to dial. sAVE A CALL LIsT ENTRY TO THE PHONEbOOk Search for the desired call list entry (see Review the call list above).

  • Page 71: Flashing Message Indicator (Fmi)

    MEssAGE INDICATOR (fMI) The VTech 15950 is designed to provide visual indication when a new message is left in your Network Voicemail service. When a new message is left, New voicemail the icon will be displayed on the handsets.

  • Page 72: Network Voicemail

    NETwORk VOICEMAIL You can get messages from your ixed home phone when you are away from the phone, busy on another call or using the Internet. Callers will hear a standard greeting inviting them to leave a message. To call Network Voicemail While the handset or telephone base is in idle mode, press and hold 1 to dial the network voicemail number, 125101.

  • Page 73: Call Guard

    CALL GUARD If you have subscribed to Calling Number Display service, you can use the call guard feature to reject certain calls automatically by adding numbers into the block list, and/or all calls without number. When there is a call from the number saved in the block list, the call will be disconnected.

  • Page 74: Review Block List Entries

    REVIEw bLOCk LIsT ENTRIEs Block list entries appear alphabetically. MeNU Press in idle mode to enter the main menu. to scroll to Call guard. Press SeLeCT twice to select Block list. Press SeLeCT again to select View. Press Press to browse. Note: When the block list is empty, the screens display Block list is empty.

  • Page 75: Delete A Block List Entry

    DELETE A bLOCk LIsT ENTRY 1. Search for the desired entry in the block list (see Review block list entries). 2. When the desired entry appears, press /DeLeTe on the handset. MUTe 3. The screen displays Deleted and then the next alphabetical entry in the block list.

  • Page 76: Call Guard Announce

    CALL GUARD ANNOUNCE You can turn on the call guard announce feature to screen incoming calls without number. Answering system must be On when the call guard announce is turned On. If the answering system is off, it will be turned on automatically when the call guard announce is turned MeNU Press...

  • Page 77: Outgoing Message For Calls Without Number

    OUTGOING MEssAGE fOR CALLs wITHOUT NUMbER You can set a speciic outgoing message for calls without numbers. The preset outgoing message for calls without numbers is a greeting that answers calls with “Hello, please leave your name after the tone.” You can use this default outgoing message for calls without numbers, or replace it with your own.
  • Page 78 To record your outgoing message for calls without number: MeNU Press in idle mode to enter the main menu. to scroll to Call guard. Press SeLeCT Press and then to scroll to Calls w/o num. SeLeCT Press and then to scroll to Call guard annc..
  • Page 79 To reset your outgoing message for calls without number: MeNU Press in idle mode to enter the main menu. to scroll to Call guard. Press SeLeCT Press and then to scroll to Calls w/o num. SeLeCT Press and then to scroll to Call guard annc..

  • Page 80: Answering Machine

    ANswERING MACHINE The answering machine can record and store messages. The actual recording time depends on individual message characteristics. Messages remain available for replay until you delete them. Note: Your answering machine will answer calls after 14 rings even when it is turned off. This allows the remote access feature to work.

  • Page 81: Record Your Own Outgoing Message

    RECORD YOUR OwN OUTGOING MEssAGE You can record an outgoing message up to 90 seconds, but any announcement shorter than two seconds will not be recorded. To record an announcement: MeNU Press when idle. to scroll to AnsweringSys, then press Press SeLeCT.

  • Page 82: Delete Your Outgoing Message

    DELETE YOUR OUTGOING MEssAGE MeNU Press when idle. to scroll to AnsweringSys, then press Press SeLeCT. SeLeCT again to select Outgoing msg. Press SeLeCT Press and then to scroll to Reset OGM. Press SeLeCT. The screen displays Reset Outgoing msg to default to conirm.

  • Page 83: Call Screening

    CALL sCREENING Use this feature to choose whether incoming messages can be heard over the handset or the telephone base while they are being recorded. To set call screening on/off: MeNU Press when idle. to scroll to AnsweringSys, then press Press SeLeCT.

  • Page 84: Number Of Rings

    NUMbER Of RINGs You can set the answering machine to answer an incoming call after two, three, four, ive or six rings; or timer saver. With timer saver selected, the answering machine answers after two rings if you have new messages, or after four rings if there are no new messages.

  • Page 85: Remote Access Code

    REMOTE ACCEss CODE A two-digit security code is required to access the answering machine remotely from any touch-tone telephone. The preset code is 00. You can set the code from 00 to 99. To set remote access code: MeNU Press when idle.

  • Page 86: Message Recording Time

    to scroll to Msg alert tone, then press Press SeLeCT. to scroll to On or Off, then press Press conirm. You hear a conirmation tone. MEssAGE RECORDING TIME You can set the recording time allowed for incoming messages. To set message recording time: MeNU Press when idle.

  • Page 87: Answering Machine And Voicemail

    ANswERING MACHINE AND VOICEMAIL Your telephone has separate indicators for two different types of voice messages: those left on its built-in digital answering machine and those left with your telephone service provider’s voicemail (fees may apply). Your telephone’s built-in digital answering machine messages and voicemail messages are separate.

  • Page 88: Message Capacity

    Using the answering machine and voicemail together: You can also use your telephone answering machine and voicemail together by setting your built-in answering machine to answer before voicemail answers as described below. To learn how to program your voicemail settings, contact your telephone service provider.

  • Page 89: New Message Indication

    NEw MEssAGE INDICATION The message window on the telephone base lashes and xx new msgs displays on the handset when there are new answering machine messages. If the message alert tone is turned on, the telephone base beeps every 10 seconds when there are messages that have not been reviewed.

  • Page 90: Call Intercept

    To screen a call at a handset: If the answering machine is on and recording a SCReeN message, press to screen the call on your handset and the screen displays the Calling Number Display information. If you do not subscribe to Calling Number Display service, the handset shows Incoming call.

  • Page 91: Message Playback

    Only press x a second time if you wish to erase all old messages in your answering machine. The message alert tone resumes when you receive a new message. MEssAGE PLAYbACk To play messages at the telephone base: Press when idle. Options during playback: Press +VOL or VOL- to adjust the message playback •...

  • Page 92: Delete All Old Messages

    Options during playback: Press VOL+/VOL- to adjust the message playback volume. SKIP Press to skip to the next message. RePeAT Press to repeat the message. Press RePeAT twice to hear the previous message. Press to switch between speakerphone and handset earpiece. Press to delete the playing message.

  • Page 93: Record, Play And Delete Memos

    RECORD, PLAY AND DELETE MEMOs Memos are your own recorded messages used as reminders for yourself or others using the same answering machine. You can record your own memos using the handset. Play and delete them in the same way as incoming messages. To record a memo: MeNU Press...
  • Page 94 Command Function Play all messages. Play new messages. Delete the current message (during playback). Delete all old messages. Repeat the current message (during playback). Stop. Hear a list of remote commands. Skip to the next message (during playback). Record a new announcement. End the call. Turn the answering machine on or off.

  • Page 95: Additional Handsets (For Multi Handset Packs)

    Your handset displays Transferring call to VTeCH x, or Transferring call to all... if you choose All handsets. The destination handset displays Transfer from other handset or Transfer from VTeCH x. The destination device rings. To answer the call, press or any dialing key on the destination handset.

  • Page 96: Intercom

    Your handset displays Calling other handset, or Calling all handsets if you choose All handsets. The destination handset displays Other handset is calling or VTeCH x is calling. The destination device rings. To answer the intercom call, press or any dialing key on the destination handset.

  • Page 97: Answer An Incoming Call During An Intercom Call

    Your handset displays Calling other handset, or Calling all handsets if you choose All handsets. The destination handset displays Other handset is calling or VTeCH x is calling. The destination device rings. To answer the call, press or any dialing key on the destination handset.

  • Page 98: Broadcast Call

    From this intercom call, you have the following options: You can let the destination handset join you on • the outside call in a three-way conversation. Press OPTION. Press to scroll to Conference on your handset, then press SeLeCT You can transfer the call. Press OPTION, then •...

  • Page 99: Turn Broadcast On Or Off

    • When you attempt to place a broadcast call to another handset which is accessing the answering system or on an intercom call or outside call, your device screen shows Not available at this time. Note: The broadcast function is not available when QUIeT mode is on.
  • Page 100 SeLeCT or PTT. then press The handset shows Connecting to VTeCH x... (HANDSeT represents the handset name, x represents the destination handset number) for a few seconds. When the connection is made, both your and the destination device screens display Press and hold [PTT] to talk.

  • Page 101: Broadcast Call To Multiple Handsets

    bROADCAsT CALL TO MULTIPLE HANDsETs When there are multiple handsets registered to the phone system, broadcast supports one-to-group calls. To call multiple handsets: Using a handset: 1. You have two ways to call multiple handsets. When the handset is not in use: Press and hold PTT until the screen shows •...

  • Page 102: Change A One-To-One Broadcast Call To An Intercom Call

    CHANGE A ONE-TO-ONE bROADCAsT CALL TO AN INTERCOM CALL You can convert a one-to-one broadcast session to an intercom call. When your device shows Press and hold [PTT] to talk, press INT.. The screen shows Switch to Intercom? Press SeLeCT. Your device displays Calling other handset.

  • Page 103: Answer An Incoming Call During A Broadcast Call

    ANswER AN INCOMING CALL DURING A bROADCAsT CALL When you receive an outside call during a broadcast, there is an alert tone. • During a one-to-one broadcast call, press , on the initiating or destination handset. The broadcast call ends automatically and the outside call is answered. •...
  • Page 104 END OR LEAVE A bROADCAsT CALL For one-to-one broadcast calls, both initiating and destination handset can end the broadcast call. For broadcast calls to multiple handset, the initiating handset can end the broadcast call. If any one of the destination handset leaves the broadcast call, the call continues until all participants or the initiator hangs up.

  • Page 105: Help

    HELP My telephone doesn’t work at all. • Make sure the power cord is securely plugged in. • Make sure you plug the battery connector securely into the cordless handset. • Make sure you plug the telephone line cord securely and irmly into the telephone base and the telephone wall jack.
  • Page 106 I cannot get a dial tone. • Try all the suggestions above. • Move the cordless handset closer to the telephone base. You may have moved out of range. • If the previous suggestions do not work, disconnect the telephone base from the telephone jack and connect to a different phone.

  • Page 107: Cordless Handset

    • If you have changed your telephone service to digital service from a cable company or a VoIP service provider, the telephone line may need to be rewired to allow all existing telephone jacks to work. Contact your service provider for more information. My cordless handset isn’t performing normally.
  • Page 108 base. You may have moved out of range. • Reset the telephone base. Unplug the electrical power. Wait for 15 seconds then plug it back in. Allow up to one minute for the cordless handset and telephone base to reset. •...
  • Page 109 doorbell is pressed. If the light doesn’t lash, the doorbell may have run out of battery. You may need to replace new batteries. • Make sure the doorbell is registered to the telephone system. The handset receives no signal of video streaming when the doorbell is pressed.
  • Page 110 too dark. • If the image is too bright, it may be caused by sunlight relection. Avoid mounting the doorbell to where it is exposed to direct sunlight or relections caused by sunlight. • If the image is too dark, make sure the location where the doorbell is installed has enough exposure to light.
  • Page 111 the telephone base. • If you subscribe to high-speed Internet service (DSL - digital subscriber line) through your telephone line, you must install a DSL ilter between the telephone line cord and the telephone wall jack. The ilter prevents noise and Calling Number Display problems as a result of DSL interference.
  • Page 112 may have better reception in a high area. • If other phones in your home are having the same problem, contact your telephone service provider (charges may apply). I experience poor sound quality when using the handset speakerphone. • For increased sound quality while using the handset speakerphone, place the handset on a lat surface with the dialing keys facing up.
  • Page 113 your telephone line to allow all of them to ring simultaneously. Try unplugging some of the other phones. • The layout of your home might be limiting the operating range. Try moving the telephone base to another location, preferably to a higher location. •...
  • Page 114 handset. • Other electronic products can cause interference with your cordless phone. Try installing your phone as far away as possible from these types of electronic devices. • Do not install this phone near a microwave oven or on the same electrical outlet. You may experience decreased performance while the microwave oven is operating.
  • Page 115 handset and the telephone base or charger each month with a pencil eraser or cloth. • Make sure that the handset battery is installed properly. My Calling Number Display isn’t working properly. • Calling Number Display is a subscription service. You must subscribe to this service from your telephone service provider for this feature to work on your phone.
  • Page 116 Display when on a call. • Make sure you subscribe to Calling Number Display with call waiting features from your telephone service provider. Calling Number Display feature works only if both you and the caller are in areas offering Calling Number Display service, and if both telephone service providers use compatible equipment.
  • Page 117 correct number of rings. • Make sure that the answering machine is on. should show on the cordless handset. • If toll saver is activated, the number of rings changes to two when you have new messages stored. • If the memory is full or the machine is off, the machine will answer after 14 rings.
  • Page 118 When you dial a number, you should hear tones. If you hear clicks, the phone is not a touch-tone telephone and cannot activate the answering machine. • The answering machine may not detect the remote access code while your announcement is playing. Try waiting until the announcement is over before entering the code.
  • Page 119 set.” • You need to reset the system clock. The outgoing announcement is not clear. • When you record your announcement, make sure you speak in a normal tone of voice, about 20 centimeters from the handset or telephone base. •...
  • Page 120 Allow up to one minute for this to take place. TecHelp line 1300 369 193 Call TecHelp: if you are having dificulties using your VTech 15950. • • if you need a replacement battery or mains power...

  • Page 121: General Information

    GENERAL INfORMATION REPLACING THE HANDsET bATTERY After a time, you may ind that the handset battery is running out of charge more quickly. This is a standard sign of wear and the battery will need replacing. Replacement AAA rechargeable batteries can be purchased from TecHelp line on 1300 369 193 your local electrical retailer.

  • Page 122: Cleaning

    Disconnect telephone line from base when replacing back-up batteries. Please note VTech accepts no responsibility for damage caused to your VTech 15950 handset by using any other type of battery. Never dispose of batteries in a ire. There is a •...

  • Page 123: Environmental

    Equivalence Number (REN), which is used to calculate the number of items which may be connected to any other telephone line. Your VTech 15950 has a REN of 0.1. A total REN of 3 is allowed, if the total REN of 3 is exceeded, the telephone may not ring.

  • Page 124: Customer Service & Product Warranty

    Customer Service If you require assistance in operating this product please call the TecHelp Information Line on 1300 369 193 or contact VTech by e-mail at: tcpsupport_au@vtech.com. If you are trying to access a Telephone Network Service and require assistance speciically related to the network service or would like to subscribe to the service, contact your service provider.
  • Page 125 VTech do not warrant that the product will be free from defects if defects are caused by an accident, misuse, abuse, improper installation or operation, vermin infestations, lack of reasonable care, unauthorised modiication, loss of parts, tampering or attempted repair by a person not authorised by VTech; or where the product has been damaged by lightning or a mains power surge.
  • Page 126 Warranty in no way limit your rights which arise as a result of your Statutory Rights. This Voluntary Product Warranty is given by: VTech Telecommunications (Australia) Pty Ltd ABN 70 136 672 627 Address: 24 Gilby Road, Mount Waverley 3149...
  • Page 127 IMPORTANT NOTe: THIS IS NOT A PRODUCT ReTURN OR SeRVICe ADDReSS – PLeASe CONTACT TeCHeLP BY PHONe OR eMAIL FOR PRODUCT AND WARRANTY SUPPORT. NO LIABILITY WILL Be ACCePTeD BY VTeCH FOR PRODUCTS ReTURNeD TO THIS ADDReSS UNDeR THIS VOLUNTARY PRODUCT WARRANTY.
  • Page 128 VTech is the registered trademark of VTech Holdings Limited. Copyright © 2015 for VTech Telecommunications (Australia). All rights reserved. Printed in China. Version A FOR MORE INFORMATION CALL: TECHELP ON 1300 369 193 OR EMAIL: TCPSUPPORT_AU@VTECH.COM...

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