Sensor - Dexcom G6 User Manual

14.8 Sensor

Problem
• You need to end your sensor session early because of:
• Personal reasons
• Error notifications telling you to end sensor session
• Unresolved calibration issues
• Error or wait screens that won't go away
• Sensor coming out of body
WARNING
Wire Breaks Off
Don't ignore broken or detached sensor wires. A sensor wire could remain under
your skin. If this happens, please contact our 24/7 Technical Support.
If a sensor wire breaks off under your skin and you can't see it, don't try to remove
it. Contact your HCP. Also seek professional medical help if you have symptoms of
infection or inflammation – redness, swelling, or pain – at the insertion site.
Follow G6 instructions. If you don't, you could miss a severe low or high glucose event.
Solution
• If you see error notifications, before stopping a sensor session early, always contact
Technical Support. If you're using both the app and receiver, you only need to stop
the sensor session in one. The other display will know the session has stopped.
• To end the sensor session early in the app, go to Stop Sensor in the Settings menu.
To end the sensor session early in the receiver, go to Stop Sensor in the Menu.
Once stopped, you can't restart the current sensor session.
• After you've stopped your sensor, you can remove it. See Chapter 13 for detailed
instructions.
• To get G6 readings, alarm and alerts, insert a new sensor and start a new sensor
session.
Dexcom G6 ® System User Guide
Chapter 14: Troubleshooting
254