Chapter 14 | Troubleshooting; Introduction; Alarm/Alerts And G6 Readings - Dexcom G6 User Manual

Chapter 14

14.1 Introduction

Patch not sticking? Notification won't go away? Not getting your G6 readings? This
chapter will help you figure it out!
Troubleshooting sections are categorized by function or system component. The
solutions here are meant to be brief and not all-inclusive. References to specific
chapters means more detailed answers or preventative measures are explained there.
After looking at this chapter, are you still not sure what to do? If your problem isn't
listed, or the solution here doesn't fix it, contact Technical Support (available 24/7) at:
• Email: TechSupport@dexcom.com
• Toll free: 1.888.738.3646
• Toll: 1.858.200.0200
These issues are grouped by function or component. Find for your issue below, then
read about how to fix it.

14.2 Alarm/Alerts and G6 Readings

Missing Lows: Getting Either Low Alert or No Urgent Low
Soon Alert, Not Both
Problem
• Getting Low Alert, then not getting Urgent Low Soon Alert when nearing 55 mg/dL
• Getting Urgent Low Soon Alert, then not getting Low Alert when your G6 reading
reaches Urgent Low level
Dexcom G6 ® System User Guide
Chapter 14: Troubleshooting
|
Troubleshooting
225