Dexcom G6 User Manual page 229
Continuous glucose monitoring system
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Also See for G6:
- User manual (194 pages) ,
- Instructions for use manual (104 pages) ,
- Start here manual (20 pages)
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No G6 Readings: App No Readings Alert
Problem
• Not getting G6 readings for the last 20 minutes
Solution
• No glucose alarm/alerts or G6 readings until fixed. Use meter.
• Tap alert to get more information.
• Check transmitter: Is it snapped into the holder?
• Wait up to 3 hours while the system fixes itself. If not corrected after 3 hours,
contact Technical Support (available 24/7) at:
• TechSupport@dexcom.com
• Toll free: 1.888.738.3646
• Toll: 1.858.200.0200
App Notification
App
Dexcom G6
®
System User Guide
Chapter 14: Troubleshooting
227
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