Troubleshooting - Interacoustics OtoRead Instructions For Use Manual

OtoRead™ Instructions for Use - US

5 Troubleshooting

Problem
Instrument does not
turn on
The test will not start
The results will not
print
Display is frozen and
instrument will not
respond to button
presses
Attach
Probe
BT Device
Not Found
BT Error
#xxx
BT Not
Configured
Device Not
Responding
Solutions
•
The DOWN arrow must be pressed for a full second (the Yellow
'TEST' LED will illuminate)
•
Connect the charger as shown in chapter 2.6.2. Confirm that the blue
'Charging' LED is illuminating in a slow blink pattern. Wait at least 10
minutes and then attempt to turn on the instrument
•
Contact Interacoustics or your local distributor if the problem persists
•
Select a different sized ear tip
•
Reposition the probe
•
Change the probe tube
•
Verify that the ear tip is sealed in the ear canal via feedback from the
PROBE CHECK screen
•
Check that the instrument will start in your own ear with the proper ear
tip for testing yourself. If the test will not start or if the AutoStart tones
sound unusual, replace the probe tube
•
Contact Interacoustics or your local distributor for service if the problem
persists across several patients
•
Check the printer status. Turn the printer on (wake from sleep mode) by
pressing the large button
•
If the printer does not turn on, plug in the power supply to charge the
battery
•
Be sure the printer has paper
•
If paper comes out of the printer but there is no text on the paper then
the paper is in backwards
•
Press the large printer button twice, rapidly, to run demo print
•
Contact Interacoustics or your local distributor for service if the problem
persists
•
Press and hold the
instrument to power off. Powering the instrument back on again should
reset/restore normal function
•
Contact Interacoustics or your local distributor for service if the problem
persists
•
Probe not detected. Check that the probe connector is fully seated in the
socket
•
Disconnect and reconnect the probe
•
Cycle instrument power
•
Contact Interacoustics or your local distributor for service if the problem
persists
•
Paired to Printer:
Check that the printer is turned on
o
Move closer to the printer
o
Try again
o
•
Paired to PC Computer or dongle:
Check that the serial port is open. Establish that the serial port is
o
handled by the PC and/or the software, not by the OtoRead
instrument
•
Check BT device (printer or PC) status
•
Attempt to connect to BT device again
•
Contact Interacoustics or your local distributor if the problem persists
•
Printing has been attempted, but no BT device is paired with the
TM
OtoRead Instrument. Establish wireless pairing
•
The printer is not responding to queries from the instrument. Check
printer status
•
Awaken printer from sleep mode
•
Charge printer battery if necessary
DOWN arrow button for 10 seconds to force the
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