Canon ME20F-SHN Network Operation Manual
  1. Manuals
  2. Brands
  3. Canon Manuals
  4. Security Camera
  5. ME20F-SHN
  6. Network operation manual

Canon ME20F-SHN Network Operation Manual

Hide thumbs Also See for ME20F-SHN:
Table of Contents

Advertisement

Quick Links

Download this manual See also: Setup Manual
Network Camera
Network Operation Guide
ENGLISH
This User Manual should be read before using the network camera.

Advertisement

Table of Contents
loading

Related Manuals for Canon ME20F-SHN

Summary of Contents for Canon ME20F-SHN

  • Page 1 Network Camera Network Operation Guide ENGLISH This User Manual should be read before using the network camera.

  • Page 2: Introduction

    Take appropriate network security measures to avoid security breaches. To the full extent permitted by laws and regulations, neither Canon Inc. nor any of its subsidiaries or affiliates shall be liable for any losses, direct, incidental or consequential damages, or liabilities that may be incurred as a result of network security incidents such as unauthorized accesses.
  • Page 3 2. Name of the software module or modules you would like to obtain. You can obtain the source code for at least three years from the day you purchased this product. Please note we may bill you for any costs we incur in providing you the source code.

  • Page 4: User Manuals

    3. This document has been prepared with the utmost attention to accuracy. If you have any comments, however, please contact a Canon sales representative. 4. Canon shall assume no liability for any outcome of using this product, notwithstanding items 2 and 3 above. How to Use This Operation Guide The assumed reading format of this operation guide is on a computer screen.

  • Page 5: Table Of Contents

    Table of Contents Introduction........................2 Network Security ........................2 License Agreement of Software....................2 Trademarks ..........................2 Open Source Software......................2 User Manuals........................4 How to Use This Operation Guide ..................4 Symbols Used in This Guide....................4 Chapter 1 Before Use Functions of the Network Camera .................
  • Page 6 Changing the Reception Video Size/Format and Display Screen Size ........ 41 Displaying in Full Screen Mode .................... 41 Operating the Camera....................45 Obtaining Camera Control Privileges ................... 45 Using Pan/Tilt/Zoom......................46 Adjusting Video........................47 Using Presets or the Home Position ..................49 Viewer PTZ and Digital PTZ...................
  • Page 7 [Basic] > [Viewer] Configuring the Viewer..................... 77 General ..........................77 Viewer Settings ........................77 [Basic] > [System] Setting General Camera Controls ................78 Camera Name........................78 System Settings ........................78 Installation Conditions......................79 Camera Position Control ....................... 79 External Input Device......................80 External Output Device ......................
  • Page 8 Video Server........................103 [Server] > [Audio Server] Audio Transmission Setting..................104 Audio Server ........................104 [Server] > [RTP Server] RTP Settings......................105 RTP Server .......................... 105 Audio Multicast ........................105 RTP Stream 1 to 5 ....................... 106 [Event] > [External Device] External Device Input Triggered Operation Settings ..........
  • Page 9 [Security] > [802.1X] Network Port Authentication Settings..............140 802.1X Authentication ......................140 Authentication Method ......................140 Certificate Information......................140 Certificate Management...................... 141 [Security] > [IPsec] Setting IPsec ......................142 IPsec ........................... 142 Auto Key Exchange Settings ....................143 IPsec Set 1 to 5 ........................143 [Memory Card] Memory Card Operations and Information Display ..........

  • Page 11: Chapter 1 Before Use

    Chapter Before Use This chapter explains the camera functions, software and operating environment. It also describes the flow from preparation and setup through to actual use.

  • Page 12: Functions Of The Network Camera

    Functions of the Network Camera A network camera not only enables you to operate the camera, but also allows you to record the video, and perform monitoring using the various intelligent functions of the camera. The figure below shows examples of what the camera can do via a network. Using external devices Recording to Inputting audio...

  • Page 13: Camera Software

    Camera Software The following software is available for efficiently configuring and operating the camera. Camera Operations and Settings Camera operations are performed using the Camera Viewer/Mobile Camera Viewer. Camera settings are specified from the Setting Page.  Camera Viewer (P. 29) /Mobile Camera Viewer Controls the camera, and monitors video and various events.

  • Page 14: Additional Software/Licenses (Sold Separately)

    You can purchase additional software and licenses as necessary.  Canon H.264 Additional User License AUL-VB Additional license for viewing H.264 video with multiple computers via the Viewer or Recorded Video Utility. Each camera includes one license. Additional licenses are necessary for multiple computers to view H.264 video...

  • Page 15: Operating Environment

    Operating Environment For the latest information on this product (firmware and software, user manual, operating environment, etc.), please refer to the Canon website. PC Environment Details Intel Core i7-2600 or higher (Recommended) Graphics Board Not specified (Recommended) Memory 2 GB or higher...

  • Page 16: Verified Mobile Devices (Setting Page, Camera Viewer, Mobile Camera Viewer) - As Of October 2017

    Verified Mobile Devices (Setting Page, Camera Viewer, Mobile Camera Viewer) – As of October 2017 Mobile Devices Compatible Web Browser Internet Explorer 11 Windows 10 Home 64-bit Surface 3 – Must be configured to allow use of JavaScript, and web storage –...

  • Page 17: Steps For Setting Up The Camera

    Steps for Setting Up the Camera Step 1 Preparing to Install the Camera Make preparations to use the camera via a network. Connect the power supply/to the network.  “Setup Guide” Install the necessary software.  “Installing Software” (P. 20) Check/configure the computer and web browser security settings.

  • Page 18: Troubleshooting

    Troubleshooting Please refer to “Appendix” (P. 155), in case of error messages or problems.

  • Page 19: Chapter 2 Camera Setup

    Chapter Camera Setup To prepare the camera for use, install the necessary software on the computer, and configure the initial settings for web browser security and the camera.

  • Page 20: Installing Software

    Installing Software Install the necessary software. Necessary Software You will need the following software: • Camera Management Tool • Recorded Video Utility • .NET Framework 3.5 SP1/.NET Framework 4.5 (unnecessary if already installed on computer) Note If .NET Framework 3.5 SP1/.NET Framework 4.5 is not installed on the computer, the installer will automatically install the version appropriate for the version of Internet Explorer used on the computer.
  • Page 21 Select the installation method. Confirm or select the software that will be installed. If you select [Easy Installation], confirm the software that will be installed and click [Next]. If you select [Custom Installation], select the software to be installed and click [Next]. The User License Agreement screen is displayed.
  • Page 22 Read through the user license agreement and click [Yes] if you accept it. Installation starts. Click [Exit] or [Reboot]. The Camera Management Tool icon and Recorded Video Utility icon will be displayed on the desktop.

  • Page 23: Checking/Configuring Security Settings

    Checking/Configuring Security Settings Camera configuration and operation may be blocked, depending on the security functions of the operating system and web browser. Change or check security settings beforehand. Checking Firewall Settings To use the software on computers where Windows Firewall is enabled, you may need to add each software as an application allowed to communicate via the firewall.

  • Page 24: Settings When Using Windows Server

    Click [Change settings] > [Allow another app]. Select the software to use, such as [Camera Management Tool], and click [Add]. Settings When Using Windows Server  Adding the Camera IP Address as a Trusted Site When the security level for internet sites and intranet sites is set to [High], it is necessary to add the IP address of the camera to the list of trusted sites.
  • Page 25 Click the [Security] tab. Click [Trusted sites] > [Sites]. The [Trusted sites] dialog box is displayed. Enter the IP address of the camera under [Add this website to the zone], then click [Add]. Note • Clear the [Require server verification (https:) for all sites in this zone] checkbox if it is selected. The camera’s IP address will be added to the [Websites] list.
  • Page 26 Open [Control Panel] and click [Hardware]. Click [Sound]. The [Audio Service Not Running] dialog box is displayed. Click [Yes]. The [Sound] dialog box is displayed. Click the [Playback] tab to confirm that an audio device has been installed. If no audio device is installed, refer to your computer manual.

  • Page 27: Configuring Initial Camera Settings

    Configuring Initial Camera Settings To use a camera, it is necessary to first set the administrator account for the camera, then configure the network settings, and then connect the camera and computer via the network. Use the Camera Management Tool to configure these settings. The Camera Management Tool also enables multiple cameras to be configured at the same time.

  • Page 29: Chapter 3 Camera Viewer

    Chapter Camera Viewer Use the web browser to access the Viewer in the camera to perform camera operations, view live video, and check the status of events.

  • Page 30: Viewing Video With The Camera Viewer

    Viewing Video with the Camera Viewer You can start the Camera Viewer to switch users and check/configure the status of the camera as well as the video display. Note If you open another window or tab to access the camera while an authenticated web page is displayed, the authentication information of the displayed web page may be discarded.

  • Page 31: User Authentication

    The authentication screen for the Viewer is displayed. Enter the administrator name and administrator password, and click [OK]. The Camera Viewer is displayed. Note While color bars are output (refer to "Setup Guide"), video cannot be displayed with the Camera Viewer. ...

  • Page 32: Switching To The Administrator Or An Authorized User

    Authentication screen for the Setting Page Authentication screen for the Viewer The administrator name and administrator password are set using the Camera Management Tool. Important • Change the administrator password periodically to enhance system security. Do not forget the new password. •...
  • Page 33 The [Main] menu will be displayed. Click [Switch Users]. The user authentication window is displayed. Enter a user name and password and click [OK]. The Viewer for the user entered for user authentication is displayed.  Camera Viewer Access Restrictions You can set authorized users, which require user authentication, and guest users, which do not require authentication.
  • Page 34 The administrator can disable all the privileges of an authorized user or a guest user, and completely prohibit authorized users and guest users from accessing the camera. Authorized user: An authorized user has higher privileges than a guest user. It is necessary to register the user name and password (P. 71). Guest user: This user can only use a limited set of functions.

  • Page 35: Camera Viewer Screen

    Camera Viewer Screen The privileges required for operating the Viewer are indicated with the following symbols. Administrator Privileges Privileged Camera Control or higher privileges Camera Control or higher privileges No Symbol Video Distribution or higher privileges Audio Distribution privileges (18) (19) (13) (14)
  • Page 36 (1) Video Display Area Displays video received from the camera. [Reconnect] Button Reconnects to the camera. Can be operated when the Viewer is not connected to the camera. [Full Screen Mode] Button Video is displayed in full screen mode (P. 41). [Memory Card Recording] Button Start and stop video recording to a memory card (P.
  • Page 37 (13) [Main] Menu Switches the language or user, and switches the Setting Page or Mobile Camera Viewer. (A) [Language] Button Switches the display language. (B) [Switch Users] Use this to log in as an administrator or authorized user (P. 32). (C) [Settings Page] The screen switches to the Setting Page (P.
  • Page 38 (15) [Camera Operation] Menu Configure video settings of the camera. Items to be displayed vary depending on the setting in [Camera] > [Camera Settings] > [Camera Mode] on the Setting Page (P. 82). With a power zoom lens attached With [Camera Mode] set to [Auto] With [Camera Mode] set to [Tv] With [Camera Mode] set to [Av] With [Camera Mode] set to [AGC]...
  • Page 39 (N) Infrared Select whether to use the infrared mode (P. 48). (O) Shutter Speed Select the shutter speed based on shooting conditions, such as the motion or brightness of the subject (P. 48). (P) Iris Specify the iris (aperture) (P. 48). (Q) Gain Set the sensitivity to affect brightness (P.

  • Page 40: Checking Information

    Checking Information Information, such as the frame rate, camera pan/tilt/zoom values and descriptions of each function, is shown in the Information Display. Warning and error messages will also be displayed here if there are problems with camera operations or systems. Information Display For details on the information displayed, please refer to “List of Viewer Messages”...

  • Page 41: Changing The Reception Video Size And Display Screen Size

    Enable this (make it purple) to receive the H.264 video. If you click this when it is disabled (gray), the [CANON SOFTWARE LICENSE AGREEMENT] dialog box is displayed. Click [Yes] to accept the terms of the license agreement. The decoder is downloaded from the camera, enabling H.264 video reception.
  • Page 42 Menus When the full screen view is used, the menu panels required for controlling the camera are displayed on the bottom of the screen, as with the Camera Viewer screen. The privileges required for operating the menu panel are indicated with the following symbols. Administrator Privileges Privileged Camera Control or higher privileges Camera Control or higher privileges...
  • Page 43 With [Camera] > [Camera Settings] > [Camera Mode] (P. 82) set to [Auto] on the Setting Page With [Camera] > [Camera Settings] > [Camera Mode] (P. 82) set to [Tv] on the Setting Page With [Camera] > [Camera Settings] > [Camera Mode] (P. 82) set to [Av] on the Setting Page With [Camera] >...
  • Page 44 With [Camera] > [Camera Settings] > [Camera Mode] (P. 82) set to [Manual] on the Setting Page (E) Preset Selects a preset registered in the camera in advance (P. 49). (F) Focus Sets the camera to focus on the subject (P. 47). (G) AE Shift Adjusts the exposure according to the brightness of the subject (P.

  • Page 45: Operating The Camera

    Operating the Camera This section describes the operations and configuration required for using the camera, such as obtaining camera control privileges, setting the angle and focus. Important It is necessary to obtain the camera control privileges to perform the operations and configuration as first described in this section. Obtaining Camera Control Privileges To use the camera, you must obtain control privileges with the Viewer.

  • Page 46: Using Pan/Tilt/Zoom

    Important • Multiple users cannot obtain control privileges simultaneously. • The Obtain/Release Camera Control Privileges button is displayed for authorized users and guest users if [Camera Control] is selected in [Basic] > [User Management] > [User Authority] on the Setting Page. •...

  • Page 47: Adjusting Video

    • With digital zoom, image quality is reduced as the zoom ratio increases.  Using [Zoom] in the [Camera Operation] Menu Note The zoom operation screen is displayed only when a power zoom lens is attached. Open the [Camera Operation] menu and perform camera zoom operations. (1) [Zoom] Click the (Zoom in) and...
  • Page 48  Setting Infrared Select whether to use the infrared mode according to the brightness of the environment in which the camera is installed. To use the infrared mode, set it to ON (purple). Infrared ON Infrared OFF For details on this function, see [Camera] > [Camera Settings] > [Infrared] on the Setting Page (P. 84). Important For cautions on using infrared, see the “Important”...

  • Page 49: Using Presets Or The Home Position

     Adjusting the Gain If [Camera] > [Camera Settings] > [Camera Mode] is set to [Manual] on the Setting Page (P. 82), you can set the sensitivity to affect brightness. Moving the slider to the left darkens the video, and moving it to the right brightens video. Important For cautions on setting the gain, see the "Important"...

  • Page 50: Viewer Ptz And Digital Ptz

    Viewer PTZ and Digital PTZ Viewer PTZ and Digital PTZ are both functions which allow easy panning, tilting and zooming using the digital zoom. Viewer PTZ Digital PTZ Enlarges the specified part of the video transmitted from the Transmits only the cropped part of the entire area that can camera and then displays it in the viewer.

  • Page 51: Cropping And Displaying Part Of An Image (Digital Ptz)

    Preview Frame Move the frame to the area you would like to magnify and resize the frame as desired. Move or Resize by Dragging Press the mouse button inside the frame and drag it to move the preview frame. If you press the mouse button and drag outside the frame, a new preview frame will be drawn. You can resize the preview frame by dragging an edge of the frame.
  • Page 52 Note If you enable Digital PTZ while receiving H.264 video, the received video is switched to JPEG. Cropping Video With Digital PTZ Panel Click the [Digital PTZ] button. The [Digital PTZ] button changes active (purple), and the Digital PTZ panel is shown in the control display area. In the Digital PTZ panel, move and resize the preview frame.
  • Page 53 Using Presets or the Home Position You can use a registered preset or home position to specify the range for Digital PTZ. If you select a preset, the preview frame on the Digital PTZ panel moves to the preset position, and the video inside the frame is shown in the video display area.

  • Page 54: Saving Snapshots

    Saving Snapshots You can take snapshots while checking the video in the video display area. Click the [Snapshot] button at the moment you want to capture a still image. The snapshot panel is opened in the control display area and the still image from the instant that the button was clicked is displayed.

  • Page 55: Recording Video To A Memory Card

    Recording Video to a Memory Card Manually record video being shown in the video display area to a memory card inserted in the camera. Note • You can manually record video if the following conditions have been met. – The memory card inserted in the camera is mounted. –...

  • Page 56: Receiving Audio

    Receiving Audio Open the [Video and Audio] menu to set the audio reception from the camera. Receiving Audio Receive audio from the microphone connected to the camera and play it back in the Viewer. In the [Video and Audio] menu, click the [Audio Reception] button. Audio reception starts.

  • Page 57: Checking The Status Of Event Detection

    Checking the Status of Event Detection In the [Event and Input/Output] menu, you can operate the output of an external device and check the status of input of the external device, and detection of intelligent functions. Operating External Device Output You can operate output for the external device set in [Event] >...
  • Page 58 (2) [Intelligent Function (Video Detection)] The status of video detection set in [Event] > [Intelligent Function] > [Video Detection] (P. 115) is displayed for each detection setting number. When the detection settings configured in Intelligent Function (Moving Object Detection, Abandoned Object Detection, Removed Object Detection, Camera Tampering Detection, Passing Detection, or Intrusion Detection) are triggered, the corresponding icon will turn green.

  • Page 59: Setting Page

    Chapter Setting Page The Setting Page enables you to configure all the settings required for using the camera. Please configure the settings on the Setting page according to how the camera will be used, before you use the camera. The Setting Page also provides menus for when the camera is in operation; for example, camera maintenance.

  • Page 60: How To Use The Setting Page

    How to Use the Setting Page This section explains operations up to displaying the Setting Page, and common Setting Page operations. Note • The Setting Page can only be operated by administrators. • Use the Camera Management Tool in advance to configure the administrator account and network settings. Accessing the Setting Page Directly enter the IP address set in the Camera Management Tool into a web browser to display the Setting Page of the camera.

  • Page 61: Common Setting Page Operations

    Important • If you open another window or tab to access the camera while an authenticated web page is displayed, the authentication information of the displayed web page may be discarded. In this case, enter the authentication information again. • To ensure security, exit the web browser after completing settings on the Setting Page and after using the Camera Viewer. •...

  • Page 62: Operating The Video Display Area

     Help Click [Help] at the beginning of any setting item to display a detailed explanation of that setting item.  Setting Ranges and Character Limits For settings where you must enter numerical values or characters, the setting range or limits on the number of characters will be displayed.
  • Page 63 (4) Full-View Screen Displays the full range of motion of the camera. You can set areas, etc. using mouse operations on the full-view screen for some Setting Pages. (5) [Snapshot] Button Open the snapshot window and display a still image of the moment you clicked the button (P. 54). (6) [Reconnect] Button Reconnects to the camera.

  • Page 64: About Each Setting Page

    About Each Setting Page This section will give an overview of each item in the Settings Menu and each submenu. Each of the [Basic], [Video and Audio], and [Video Record] menus has a [Video] submenu, but the functions are all common.
  • Page 65 Video and Audio • Video (P. 75) • ADSR (P. 92) ADSR is an abbreviation for Area-specific Data Size Reduction. Reduces the data size of transmitted H.264 video by reducing the video quality of unspecified area. • On-screen display (P. 94) Displays the date and time, camera name and other text on the Video.
  • Page 66 • Update Firmware (P. 152) Perform firmware updates. • Log (P. 153) Display logs and configure log notification. User Page Link to web page customized by the user. For information on the User Page, contact a Canon Customer Service Center.

  • Page 67: [Basic] > [Network] Configuring Network Settings

    [Basic] > [Network] Configuring Network Settings Network settings for connecting to the camera. The following settings can be configured here. • LAN • IPv4 • IPv6 • DNS • mDNS Important If any network settings are changed, the camera may become inaccessible from the active web browser. In this case, a confirmation dialog box will be displayed when you click [Apply] or [Apply and reboot].

  • Page 68: Ipv6

    Important • Contact your System Administrator for the [IPv4 Address], [Subnet Mask] and [IPv4 Default Gateway Address] if you set the IPv4 address manually. • If any of the [IPv4 Address], [Subnet Mask] or [IPv4 Default Gateway Address] settings are wrong, the camera may become inaccessible via the network.

  • Page 69: Dns

    [IPv6 Default Gateway Address] Enter a default gateway address if [Disable] is specified in [Auto (RA)]. Be sure to set this when connecting the camera to a different subnet from that of the Viewer. [IPv6 Address (Auto)] If [Enable] is specified in [IPv6] and [Enable] is specified in [Auto (RA)] and [Auto (DHCPv6)], then the automatically acquired address will be displayed.

  • Page 70: Mdns

    mDNS This will configure settings for using multicast DNS. If you use mDNS, the IP address and host name of the camera will be broadcast to other hosts on the network. [Use mDNS] Select this to enable or disable mDNS.

  • Page 71: [Basic] > [User Management] Configuring Accounts And Privileges

    [Basic] > [User Management] Configuring Accounts and Privileges You can change the administrator account, add new authorized users, and set the privileges for authorized users and guest users. For details on user privileges, please refer to “Camera Viewer Access Restrictions” (P. 33). [User Management] is the same as [Security] >...

  • Page 72: User Authority

    To delete an authorized user from the list, select the user and click [Delete]. User Authority Set the privileges for authorized users and guest users. This setting enables you to set access restrictions for the Camera Viewer (P. 33). [Privileged Camera Control], [Camera Control], [Video Distribution], [Audio Distribution] Select the items for granting users privileges.

  • Page 73: [Basic] > [Date And Time] Setting The Date/Time

    [Basic] > [Date and Time] Setting the Date/Time Camera date and time settings. The following settings can be configured here. • Current Date and Time • Settings Current Date and Time The date and time set in the camera are displayed. Settings Set the date and time setting method, time zone and daylight saving time for the camera.
  • Page 74 [Last Sync Time] The time last synchronized with the specified NTP server will be displayed. [Synchronize with computer time] The date and time will be synchronized with that of the computer currently accessing the camera. After clicking [Apply], [Settings Method] will change to [Set manually]. [Time Zone] is not automatically selected, so set it if necessary.

  • Page 75: [Basic] > [Video]

    [Basic] > [Video] Setting Video Size and Quality General video settings, such as the size and quality of JPEG and H.264 video transmitted from the camera. [Video] is common with [Video] found in [Video and Audio] and [Video Record]. A setting configured in any of the [Video] submenus will be reflected in the other [Video] submenus as well.

  • Page 76: H.264(1)

    H.264(1) Settings for H.264(1) video transmitted from the camera. [Video Size] Select the size of the video transmitted from the camera. [Bit Rate Control] Set the video bit rate. If you select [Use bit rate control (constant bit rate)], please set [Target Bit Rate (kbps)]. If you select [Do not use bit rate control (variable bit rate)], please set [Video Quality].

  • Page 77: [Basic] > [Viewer] Configuring The Viewer

    Set whether guest users may receive H.264 video. If you select [Enable], the [H.264] button will be displayed even when a guest user connects to the viewer (P. 37). If you select [Enable], the [CANON SOFTWARE LICENSE AGREEMENT] dialog box is displayed. Click [Yes] to accept the terms of the license agreement.

  • Page 78: [Basic] > [System]

    [Basic] > [System] Setting General Camera Controls Specify the camera name and external input/output devices, and configure the system and installation of the camera. The following settings can be configured here. • Camera Name • System Settings • Installation Conditions •...

  • Page 79: Installation Conditions

    [System Resolution] Select [1920 x 1080] for the network-distributed video. [Tele-converter] Select the digital zoom ratio. Note that the image is digitally processed so the image will deteriorate. [3G/HD-SDI Terminals] Select whether to enable or disable video and audio output from the 3G/HD-SDI terminal. If you select [Disable], video and audio will not be output to an external monitor or recorder connected to the 3G/HD-SDI terminal.

  • Page 80: External Input Device

    If [Return to Home Position] has been selected, the home position of the camera must be set in advance with [Camera] > [Preset] > [Register Preset] (P. 89). External Input Device Enter each device name in order to identify the corresponding external input device being connected. [Device Name] Enter the name of the device connected to the external input device terminal.

  • Page 81: [Camera] > [Camera] Configuring Video Settings

    [Camera] > [Camera] Configuring Video Settings Configure settings such as video quality compensation. If you change settings, the changes are immediately reflected in the video display area and Viewer. The following settings can be configured here. • Adjusting the Focus •...

  • Page 82: Camera Settings

    – The point where the camera focuses may change slightly depending on shooting conditions, such as subject, brightness and zoom position. Check the focus before resuming shooting. • With some EF lenses, the camera may take longer to focus automatically or may not be able to focus correctly. Visit your local Canon website for the latest information.
  • Page 83 Lens Part used on the lens Setting for automatic adjustment CN7x17 KAS S/E1 Iris operation change-over switch CN20x50 IAS H/E1 CN-E18-80mm T4.4 L IS KAS S Iris auto/manual change-over switch AUTO Important • When using a compatible EF Cinema lens –...
  • Page 84 [White Balance Set A], [White Balance Set B] Obtain a reference white using the same lighting conditions you plan to use when shooting. Place a white object (e.g. white paper) under the light source, point the camera at the white object so that it fills the whole screen, and click [Exec].
  • Page 85 Applies a gamma curve with a very wide dynamic range and an appropriate Wide DR Wide DR color matrix that nevertheless do not require post-production processing. Uses the Canon Log gamma and color matrix for an outstanding dynamic Canon Log Canon Log range and an image suitable for processing in post-production.

  • Page 86: Custom Picture

    You can configure setting items based on presets provided in advance. Selecting [Neutral] returns to the initial settings. For information on [EOS Std.], [Wide DR], [Canon Log], and [Crisp Img], see the table on P. 85. Alternatively, you can select a blank space to start with current camera settings.
  • Page 87 This setting can be adjusted from -50 to +50. (Default: ±0) Level Input Note When [Gamma] is set to [Wide DR] or [Canon Log], [Black Gamma] is not available. [Knee] By compressing the highlights, you can prevent parts of the image from being overexposed. Note The [Knee] setting is available only when [Gamma] is set to [Normal 1] - [Normal 4].
  • Page 88 Slope Point Input Input [Sharpness] Select a sharpness level. The video becomes sharper with a higher level selected, and becomes softer with a lower level selected. The video file size becomes larger as the level becomes higher. This setting can be adjusted from -10 to +50. (Default: ±0) [Noise Reduction] Select a noise filter that reduces the amount of noise that appears in the image.

  • Page 89: [Camera] > [Preset] Registering Presets

    [Camera] > [Preset] Registering Presets By registering settings as presets, such as camera angles and camera settings (e.g. exposure), the presets can be easily called up by Viewers to apply the settings. The following settings can be configured here. • Register Preset Important •...
  • Page 90 Set the items of preset registration. [Digital PTZ Position] Select [Register] to register the current camera angle as a preset. Note If you selected [Home] (home position) in the preset list, [Digital PTZ Position] is always registered. [Camera Settings] Select [Register] to register the current settings in [Camera] > [Camera Settings] as a preset. [Preset Name] Enter a preset name.
  • Page 91 Check the detailed information, and click [OK].

  • Page 92: [Video And Audio] > [Adsr]

    [Video and Audio] > [ADSR] Reducing Data Size by Lowering Video Quality in Specific Areas Reduces the size of transmitted H.264 video by reducing the video quality of non-target areas, such as ceilings and the sky. ADSR is an abbreviation for Area-specific Data Size Reduction. The following settings can be configured here.

  • Page 93: Adsr

    Set the specified area. Set the specified area as follows within the display area. • Drag out a frame and move it to the area you want to specify. • Change the size of the frame by dragging any of the eight handles (■). Click [Apply].

  • Page 94: [Video And Audio] > [On-Screen Display] Displaying Date, Time And Text On The Video

    [Video and Audio] > [On-screen display] Displaying Date, Time and Text on the Video Displays the date and time, camera name and other text on the Video. The following settings can be configured here. • Date display • Time display •...

  • Page 95: Text Display

    Text display [Text display] Select the text strings to display on the Video. [Display designated string] Displays the text string entered in [Text string display] below. [Display camera name] Displays the camera name entered in [Camera Name] (P. 78). [Position of text display] Select position for text display on the Video.

  • Page 96: [Video And Audio] > [Privacy Mask] Setting Privacy Mask

    [Video and Audio] > [Privacy Mask] Setting Privacy Mask Mask any areas of the camera video. You can check the camera video and set up to eight privacy masks. The following settings can be configured here. • Privacy Mask • Mask area •...

  • Page 97: Changing/Deleting A Privacy Mask

    Privacy Mask Registration Area Preview Frame Privacy Mask Area Area Number Set the size and position for the preview frame in the video display area. Drag the preview frame shown in the video display area to the position you want to mask. Change the size of the preview frame by dragging the handles () positioned on its four sides.
  • Page 98 (1) Entire Area That Camera Can Capture This shows the area that can physically be captured. (2) Privacy Mask Areas Privacy mask areas with [Mask area] set to [Enable] (P. 97) are filled in. Privacy mask areas with [Mask area] set to [Disable] (P. 97) have diagonal lines displayed in them. ...

  • Page 99: [Video And Audio] > [Audio] Setting For The Power Of Microphone

    [Video and Audio] > [Audio] Setting for the Power of Microphone Set for the power of the microphone connected to the camera. The following settings can be configured here. • General Audio General Audio [MIC Power] Select [Enable] for a commercially available microphone that requires external power (a microphone with plug-in power functionality).

  • Page 100: [Server] > [Server]

    [Server] > [Server] HTTP, SNMP and FTP Server Settings Settings for HTTP server, SNMP server, FTP server usage or WS-Security time checks. The following settings can be configured here. • HTTP Server • SNMP Server • SNMP v1 and v2c Server •...

  • Page 101: Snmp V1 And V2C Server

    Set the password of the user to allow FTP connections for. Important • Canon will assume no liability for any accident or damage resulting from use of FTP software. • When changing the user name, make sure to also change the password.

  • Page 102: Ws-Security

    WS-Security [Check Time on Authentication] Select whether to check the time information of data transmitted by the client.

  • Page 103: [Server] > [Video Server] Video Transmission Settings

    [Server] > [Video Server] Video Transmission Settings Settings for clients that can connect to a video server. The following settings can be configured here. • Video Server Video Server [Maximum Number of Clients] Enter the maximum number of clients that can be connected to the camera at the same time. If set to [0], only administrators will be able to connect.

  • Page 104: [Server] > [Audio Server] Audio Transmission Setting

    [Server] > [Audio Server] Audio Transmission Setting Set the audio input from the microphone connected to the camera. The following settings can be configured here. • Audio Server Important • Video and audio can be distributed to up to 30 clients. However, when there are many clients or they are connected to the camera over an SSL/TLS connection, the video frame rate may slow down and the sound may drop out if audio reception from the camera is enabled.

  • Page 105: [Server] > [Rtp Server] Rtp Settings

    [Server] > [RTP Server] RTP Settings Set the video and audio transmission using RTP. The following settings can be configured here. • RTP Server • Audio Multicast • RTP Stream 1 to 5 RTP Server Enable RTP, and set the RTSP authentication method and port number. [RTP] Select this to enable or disable RTP.

  • Page 106: Rtp Stream 1 To 5

    RTP Stream 1 to 5 You can set each stream for RTP stream transmission in an RTP Stream 1 to RTP Stream 5 session. [Video Size] Select the video format (JPEG or H.264) and video size for the RTP stream. The video sizes for H.264 will be determined according to the [H.264(1)] and [H.264(2)] settings in [Video] (P.

  • Page 107: [Event] > [External Device]

    [Event] > [External Device] External Device Input Triggered Operation Settings Operation settings for external device output and for external device input triggered events. The following settings can be configured here. • External Device Output • External Device Input External Device Output Set the operation for output to the external device.
  • Page 108 Note An icon in the [Event and Input/Output] menu of the Camera Viewer will indicate when there is an external device input event (P. 57). [External Device Input Event] Select whether to use the input from an external device, such as a connected sensor, as an event. [Operation Mode] Select the circuit condition to suit the signal input from the connected external device.

  • Page 109: [Event] > [Timer]

    [Event] > [Timer] Timer Triggered Operation Settings The timer function can generate events that can trigger operations, such as video recording, at regular intervals. You can set the following two types of timers. • 24 hours continuous from specified time •...
  • Page 110 [External Device Output] When [24-Hour Continuous Settings] is set to [Disable], select the actions of the external device output at [Start Time] and [End Time] of a timer. [Repeat Interval] is not supported. [Infrared Switching] When [24-Hour Continuous Settings] is set to [Disable], select the infrared switching behavior when a timer event is triggered.

  • Page 111: [Event] > [Intelligent Function] - Overview

    The Intelligent Function is not suitable for applications where high reliability is required. If constant and maximum reliability is required for surveillance it is not recommended that you use this function. Canon shall assume no liability for any accident, loss or other undesirable outcomes resulting from Intelligent Function operations.

  • Page 112: Removed Object Detection

    Abandoned Object Detection Detect objects that are carried in and abandoned for a certain duration. This function can be used to detect suspicious objects that have been left behind. Abandoned object detection is triggered when an object is left in the detection area for a specified duration.

  • Page 113: Notes On Intelligent Function Settings And Operations

    Passing Detection Detect when a person or moving object crosses a specified line. This determines that an object is passing when the decision point of the object detection frame crosses a detection line. Detected Passing Detection Detection begins when the Frame decision point crosses the specified detection line.
  • Page 114 • Objects or areas where there is little contrast in color or brightness with the background may not be detected. • Small objects and changes on the screen may not be detected. • Partial or entire changes in brightness on the screen may trigger detection. •...

  • Page 115: [Event] > [Intelligent Function] - Video Detection

    [Event] > [Intelligent Function] - Video Detection - In video detection, select the type to detect, and set the detection area for video changes while checking images on the camera. You should also set which operations (record video, outputting to an external device) should be carried out when changes are detected.
  • Page 116 Note You can register up to 15 detection settings. Click [OK]. The detection settings added to [Detection Settings] are displayed and [Enable these detection settings] is selected. Note • To disable the detection settings, clear the [Enable these detection settings] checkbox. •...
  • Page 117 The settings are saved to the camera. Note To restore settings, click [Clear] before applying. This discards the settings you have specified and restores the settings saved in the camera. However, note that detection settings only added to the detection setting area by clicking [Add] are all discarded. Check the detection result.
  • Page 118 Note • Up to five non-detection area settings can be registered. • To disable non-detection area settings, clear the [Enable non-detection area] checkbox. • To delete non-detection area settings, select the non-detection area settings to delete and click [Delete] in Non-detection Area Settings (List).

  • Page 119: Configuring Detection Criteria ([Detection Conditions] Tab)

    Important • Make sure to check the video display area to see whether the detection area and non-detection area are unintentionally overlapped. • If you set the detection area and non-detection area close to each other, detection may be performed incorrectly. Configuring Detection Criteria ([Detection Conditions] Tab) Detection criteria is controlled and set in the video display area for each type of detection.
  • Page 120 Drag the area to move it, and drag the vertices to resize it. You can specify polygonal areas with a maximum of 32 vertices. Note If you change the shape of a detection area you have already configured, the area is deleted and you switch to configuring a new area.
  • Page 121 Object Size Indicator Detection Area Detection Status for Moving Object Detection All moving objects detected are displayed with profile lines. If a moving object is smaller than [Object Size (%)], its profile lines are white. If the moving object is larger than [Object Size (%)], its profile lines take on the same color as the detection area indicating “detected”...
  • Page 122 the center of the video display area allowing you to check the size ratio while setting. Object Size Indicator Detection Area Configure [Duration (Sec)] for the time required for an object to be detected as an abandoned object. Detection Status for Abandoned Object Detection All moving objects detected are displayed with profile lines.
  • Page 123 Select [Rectangular] or [Polygonal]. In the video display area, draw a broad area to detect removed objects (P. 119). Set detection area Configure the size of the object needed for triggering detection in [Object Size (%)]. Set how large an object that is removed must be to trigger removed object detection in the detection area set in step 2.
  • Page 124 Temporarily remove the target object for removed object detection from the video display area. ▼ Click [Restart intelligent function] (P. 132). The background image is generated ▼ Return the target object to its original position. ▼ Click [Automatic Profile Settings]. A profile line of the object is drawn using a polygon with up to 32 vertices.
  • Page 125 In [Change Ratio (%)], you can set the ratio of screen change for the entire video display area to determine as tampering detection. When the setting values or slider is changed, an indicator representing the ratio of the entire video display area is shown for one second in the center of the video display area allowing you to check while specifying the setting.
  • Page 126 Follow the steps below to configure the passing detection line in the video display area. In the video display area, click the start point of the detection line. ▼ Click another point. The passing detection line will be set between the start point and next point you clicked. Detection line ▼...
  • Page 127 In [Passing Direction], select the direction for moving objects to pass the detection line. If a moving object crosses the detection line in the selected direction, it will be detected as ‘passed’. A preview display shows the selected passing direction on the detection line in the video display area. Passing direction (both directions) In [Decision Point], select the point of a moving object that will be used for triggering passing detection when the moving object crosses a detection line.
  • Page 128  How to Configure Intrusion Detection Set the area for which you want to detect intrusions. In the video display area, draw the area in which you would like to detect intruding objects (P. 119). Configure [Duration (Sec)] for the time required for an object to enter a detection area, and be detected as an intrusion.

  • Page 129: Configuring Operations For "Detected" ([Event] Tab)

    When [Decision Point] of a moving object larger than [Object Size (%)] enters a detection area and exceeds [Duration (Sec)], its profile lines take on the same color as the detection area, indicating that “detected” mode has been triggered. Profile Lines of Detected Moving Object Important After the Intrusion Detection is set, please confirm that the system continues to show profile lines of the detected moving object.

  • Page 130: Reducing Effects Of Lighting Change (Detections Settings)

    [Selected Detection Settings Only] Show the detection areas/lines or detection results only for those detection settings selected in Detection Settings (List). [All Detection Settings] Show the detection areas/lines or detection results for all detection settings in Detection Settings (List). [Detection Settings of the Same Type] Show the detection areas/lines or detection results for the same types of detection settings as those selected in Detection Settings (List).
  • Page 131 [Paste detection area/line] Paste the copied detection area/line from the clipboard to the detection setting being configured. Paste cannot be used with camera tampering detection. Pasting a detection line is possible only when setting passing detection in the copy source and the paste target. [Clear detection area/line] Delete the detection area/line of the selected detection setting.

  • Page 132: [Event] > [Intelligent Function] - Shared Operations

    [Event] > [Intelligent Function] - Shared Operations - This explains functions common to video detection. Configuring Operations for “Detected” ([Event] Tab) Set operations to be performed upon detection of changes in a subject. (1) Specify Operation Timing (Multiple Selections Possible) [ON Event Operation] When selected, the operations set in (2) are performed when the mode becomes “detected”.
  • Page 133 Important It takes several tens of seconds for the Intelligent Function to restart. No detection is performed while restarting.

  • Page 134: [Event] > [Infrared Switching] Executing Presets When Switching Infrared Mode

    [Event] > [Infrared Switching] Executing Presets When Switching Infrared Mode When events trigger the switching of infrared mode, presets registered in advance can be executed, such as changing the camera angle or video quality settings. The following settings can be configured here. •...

  • Page 135: [Security] > [Host Access Restrictions] Setting Access Restrictions

    [Security] > [Host Access Restrictions] Setting Access Restrictions Separate access control from IPv4 and IPv6 addresses can be set. The following settings can be configured here. • IPv4 Host Access Restrictions • IPv6 Host Access Restrictions Important • To prohibit access via a proxy server in HTTP connection, a proxy server address must be set. •...

  • Page 136: Ipv6 Host Access Restrictions

    IPv6 Host Access Restrictions Specify the hosts from which IPv6 access is permitted and prohibited. [Apply Host Access Restrictions] Select whether to use IPv6 host access restrictions. [Default Policy] Select whether to allow or block access from IPv6 addresses that have not been specified in [Prefix / Prefix Length]. [Prefix / Prefix Length] Enter IPv6 addresses (prefixes) into the list and select [Yes] or [No] for access for each address.

  • Page 137: [Security] > [Ssl/Tls]

    [Security] > [SSL/TLS] Setting HTTP Communication Encryption Certificate creation and management, and encrypted communication settings. The following settings can be configured here. • Certificates • Certificate Management • Encrypted Communications Certificates Create an SSL/TLS certificate. Important Use a self-signed certificate when complete security does not need to be ensured, such as through operation tests. For system operation, it is recommended that you acquire and install a certificate issued by a CA.

  • Page 138: Certificate Management

    Certificate Management Manage the SSL/TLS certificate. [Generate Certificate Signing Request] Click [Exec] to create a server private key and generate a certificate signing request. Once processed, the certificate signing request will be displayed in a separate window. Note Generating a certificate signing request takes time, so it is recommended that you stop video transmission and upload processes. [Display Certificate Signing Request] Click [Exec] to view the details of the certificate signing request.
  • Page 139 If you select [HTTPS], HTTP access is also redirected to HTTPS to perform SSL/TLS communication. Important • Even if you set SSL/TLS communication here, SSL/TLS communication is not performed unless you install a certificate. • Video distribution performance decreases when performing SSL/TLS communication. Note •...

  • Page 140: [Security] > [802.1X]

    [Security] > [802.1X] Network Port Authentication Settings Settings for 802.1X authentication and authentication status display, and for certificate management. The following settings can be configured here. • 802.1X Authentication • Authentication Method • Certificate Information • Certificate Management 802.1X Authentication Display the 802.1X authentication enable/disable control and status.

  • Page 141: Certificate Management

    [Client Private Key Status] If no client private key is installed, [Not Installed] is displayed. If a client private key is installed, [Installed] is displayed. This is displayed only when [Authentication Method] is set to [EAP-TLS]. Certificate Management This is displayed only when [Authentication Method] is set to [EAP-TLS], [EAP-TTLS], or [EAP-PEAP]. Important •...

  • Page 142: [Security] > [Ipsec] Setting Ipsec

    [Security] > [IPsec] Setting IPsec Settings for using IPsec. The following settings can be configured here. • IPsec • Auto Key Exchange Settings • IPsec Set 1 to 5 Important • To run this camera with IPsec, the communicating devices and network must be set beforehand. Contact your system administrator for these settings.

  • Page 143: Auto Key Exchange Settings

    Auto Key Exchange Settings [IPsec SA Encryption Algorithm] Select the IPsec SA encryption algorithm. The specified algorithm will be checked for an applicable encryption algorithm starting from the left. [IPsec SA Authentication Algorithm] Select the IPsec SA authentication algorithm. The specified algorithm will be checked for an applicable authentication algorithm starting from the left. [IPsec SA Validity Period (min)] Enter the duration of validity for IPsec SA.
  • Page 144 [IKE Pre-Shared Key] Enter the pre-shared key for IKE (auto key exchange).  Manual [IPsec Set] Select which IPsec sets the camera will use; IPv4, IPv6, or neither. [IPsec Mode] Select the IPsec mode. [Destination IPv4 Address], [Destination IPv6 Address] Enter the IP address of the connection destination.
  • Page 145 Since this setting is used as an ID for identifying the SA, be careful not to specify an inbound SPI whose value is already used in another ESP’s SPI. If the Setting in [IPsec Protocol] Includes “AH” [SA AH Authentication Algorithm] Set the AH authentication algorithm to suit the authentication algorithm supported by the device to connect to.

  • Page 146: [Memory Card]

    [Memory Card] Memory Card Operations and Information Display Settings for recording video to a memory card inserted in the camera. You can also see the status of the memory card. [Memory Card] is the same as [Video Record] > [Memory Card]. Settings configured on one [Memory Card] page are also reflected on the other.
  • Page 147 When [Save Logs and Videos] has been set, the following data is saved automatically. • Image files of recording-mode stream that could not be distributed due to a network error • Video files manually recorded by the user from the Camera Viewer •...

  • Page 148: Memory Card Information

    Note Formatting is performed using a quick format. Memory Card Information Displays the status of the memory card inserted in the camera and information about card capacity. [Memory Card Recognition] Displays the current status of the memory card. [Memory Card Operation Status] Displays the operation status of the memory card.

  • Page 149: [Maintenance] > [General]

    [Maintenance] > [General] Displaying Camera Device Information and Perform Maintenance Check camera information, such as the firmware version, and perform maintenance on the camera system. The following settings can be configured here. • Device Information • Tool • Initialization Device Information [Model Name], [Firmware Version], [Serial Number], [Build Number], [MAC Address], and [Lens] Displays information about the camera.
  • Page 150 • Administrator Password • Network Settings • NTP Server • HTTP Server • Host Access Restrictions • Time Zone • Certificates • Private Key • IPsec If you set this to [Do not save], the above settings are also initialized. Since the administrator account is also initialized, you will become unable to connect to the camera.

  • Page 151: [Maintenance] > [Backup / Restore] Saving/Restoring Camera Settings

    [Maintenance] > [Backup / Restore] Saving/Restoring Camera Settings You can save/restore all the camera settings. The following settings can be configured here. • Backup / Restore Backup / Restore Configure the settings regarding backup and restoring. Caution You must not turn off the camera while [Back Up Settings] or [Restore Settings] are in operation. Turning off the camera at this stage may result in disabling its ability to boot correctly.

  • Page 152: [Maintenance] > [Update Firmware] Updating The Camera Firmware

    [Maintenance] > [Update Firmware] Updating the Camera Firmware You can update the firmware. The following settings can be configured here. • Device Information • Update Firmware Device Information [Model Name] and [Firmware Version] Displays the information about the connected camera. Update Firmware Configure the settings related to firmware updates.

  • Page 153: [Maintenance] > [Log]

    [Maintenance] > [Log] Checking/Sending Camera Log Information You can check the camera operations and connection history, and set log message e-mail transmission. The following settings can be configured here. • View Logs • Log Notifications View Logs Display a history of camera operations and connections. [View Logs] If you click [View], the log messages saved since the camera was started are displayed.
  • Page 154 [Subject] Enter the subject of the e-mail in alphanumeric characters. [Log Notification Test] Clicking [Exec] initiates an e-mail notification test based on the settings currently entered. If something other than [None] is selected for [Authentication], click [Exec] before clicking [Apply] after entering the [Password].

  • Page 155: Chapter 5 Appendix

    Chapter Appendix This chapter provides supplementary information on camera functions, and explains the measures to take when trouble occurs or a message is displayed during camera use. It also explains how to reset the camera to the factory default setting state.

  • Page 156: Troubleshooting

    Troubleshooting Before contacting the dealer from whom you purchased the product or Canon Customer Service Center, check the following items. If a log message is displayed, check the details of the message and the corresponding countermeasures in the log message list.
  • Page 157 Problem Countermeasures Video is not displayed. • The number of Viewers that can access the camera at the same time is restricted by the setting in [Maximum Number of Clients] in [Server] > [Video Server] (a maximum of 30 can be specified). If this restriction is exceeded, a message is shown and video is not displayed.

  • Page 158: List Of Log Messages

    List of Log Messages Log Messages on the Camera The list of log messages displayed in [View Logs] in [Maintenance] > [Log] > [View Logs] on the Setting Page (P. 153). Log messages are classified into the following types. Category Level Code Fault level...
  • Page 159 S311 Working error in external input/output S340 Temperature warning [err] service [err] Description The camera's internal temperature has risen to a predetermined level. (S340) Description cannot work extio [%1][%2][%3] (S311) Meaning The camera’s internal temperature is unnecessarily high. Error number Countermeasure Turn off the camera and wait until the Cause of error...
  • Page 160 S411 External input/output service S430 Failure of the temperature sensor [crit] initialization error [crit] Description cannot get temperature (S430) Description extio initialization error [%1][%2] Meaning Unable to obtain the temperature from (S411) the temperature sensor. Error number Countermeasure If the problem persists after rebooting, the board may be faulty.
  • Page 161  Video error V401 Video input command error [crit] Description video %1 command error - %2(%3) (V401) V300 Video input error [err] Video number Description video %1 warning - %2 (V300) Process description Video number Error details Error number Meaning The video input function was stopped Meaning An error in the video input was...
  • Page 162 V421 Intelligent service error [crit] M304 Failed to recreate management information [err] Description intelligent working error [%1][%2]. (V421) Description Fail updating management file(%1)(M304) Error number Management information identification Cause of error number Meaning An error that does not permit recovery Meaning Process to recreate management occurred while intelligent service was...

  • Page 163: Warning Log

    R303 Metadata distribution initialization R304 Client disconnected [err] failure [err] Description connection reset by peer: client_IP=%1 (R304) Description metadata initialization error (R303) Client IP address Meaning Metadata distribution initialization has failed. Meaning Disconnected from client. R304 Abnormal termination of client [err] R304 Client disconnected [err] Description delete session from some kind of error:...
  • Page 164 H201 Timeout disconnect [warning] B102 Client connection denied [notice] Description a request for %1 timed out after writing Description %1 request denied[%2] (B102) %d seconds (H201) Client host IP address Request URI Denial type (41 | 43 | ...) 360 (Timeout time) Meaning Client connection was denied due to Meaning...
  • Page 165 B204 Audio message receive error [warning] A122 Connection to upload destination failed [notice] Description audio message recv error [%1:%2] (B204) Description uploader cannot connect to the server (A122) Error number Meaning The upload destination could not be Reason for error connected due to a reason other than Meaning Failed to receive audio message.
  • Page 166 A274 Event buffer for upload overflowed M206 Invalid management information [warning] removed [warning] Description event queue is full (A274) Description Invalid db information(%1)(%2) was removed(M206) Meaning Event buffer for upload overflowed. Name of management information file Countermeasure Make adjustments to reduce the containing invalid information number of event occurrences.

  • Page 167: Notification Log

    R107 RTSP connection failure [notice] Description RTSP Error: error_code=%d: Service Unavailable (R107) 400: Value used for RTSP is invalid. 401: RTSP authentication failure or missing valid authentication information. 457: Playback time for RTSP is invalid. 501: An invalid RTSP option was used. 503: Failure to offer service, due to insufficient resources.
  • Page 168 S040 Lens attachment status [info] W040 Clearing to external memory [info] Description %1 the lens (S040) Description %1 the image storing - %2 (W040) (attach) or (remove) Starting or stopping Reason for starting/stopping S041 Lens name [info] Meaning Started or stopped clearing stream recording to external memory.
  • Page 169  Video notification A042 Number of uploads (HTTP) [info] Description uploader http: normal=%1 test=%2 (A042) V001 Starting and stopping of video server [info] Number of normal uploads. Number of test uploads. Description %1 video (V001) Meaning Shows the number of uploads Starting or stopping executed.
  • Page 170  ONVIF notification (RTP) R005 Starting multicast [info] Description start multicast: profile=%1, num_of_sessions=%2(V=%3, A=%4, R001 Startup of RTP distribution module M=%5,BC=%6) (R005) [info] Client IP address Description starting media_plane (R001) Profile name of requested Meaning RTP distribution module started. MulticastStreaming START Total distribution count of Video stream R002 Stopping of RTP distribution module Total distribution count of Audio stream...

  • Page 171: List Of Viewer Messages

    List of Viewer Messages Messages Shown in the Information Display Messages shown in the information display of the Camera Viewer are classified into the following three types. Icon Category Explanation Information Message Displays help messages related to various buttons, pull-down lists, etc., as well as frame rate and other information.
  • Page 172 Message Explanation Audio reception is restricted. You clicked the audio reception button when [Server] > [Audio Server] > [Audio Transmission from the Camera] was set to [Disable]. Your web browser is not supported. You started the Camera Viewer with an unsupported web browser. ActiveX is disabled.

  • Page 173: Restoring Factory Default Settings

    Restoring Factory Default Settings If you have forgotten the settings and want to set the camera from the beginning, restore the factory default settings first. It is recommended that you use [Maintenance] > [Backup / Restore] on the Setting Page to create a backup file before restoring the factory default settings (P.

  • Page 174: List Of Factory Default Settings

    List of Factory Default Settings Item Setting Item Setting • Settings • LAN Settings Method Set manually LAN Interface Auto Set NTP Server Settings Disable Maximum Packet Size 1500 Automatically • IPv4 NTP Server IPv4 Address Settings Method Auto (DHCP) Synchronization Interval IPv4 Address 192.168.100.1...
  • Page 175 Item Setting Item Setting • Camera Name Master Black Blue Camera Name (alphanumeric ME20F-SHN Black Gamma characters) Knee • System Settings Knee Slope System Frequency 59.94 Hz Knee Point System Frame Rate (59.94 Hz) 29.97P Sharpness System Resolution 1920 x 1080...
  • Page 176 480 x 270 JPEG Use SNMP v3 Disable Frame Rate Administrator Contact Information Multicast Address 0.0.0.0 Administration Function Name ME20F-SHN Multicast Port Installation Location Multicast TTL • SNMP v1 and v2c Server Audio Transmission Disable Community Name • RTP Stream 3 •...
  • Page 177 Item Setting Item Setting • External Device Input External Device Output Disable External Device Input Event Enable • Timer 4 Operation Mode Normally Open Timer Event Disable Active Event Operation Disable 24-Hour Continuous Settings Disable Inactive Event Operation Disable Start Time 00:00 Ongoing Active Event Operation Disable...
  • Page 178 Item Setting Item Setting 19: / 32 Yes User Name 20: / 32 Yes • IPsec • IPv6 Host Access Restrictions IPsec Auto Key Exchange Apply Host Access Restrictions Disable • Auto Key Exchange Settings Default Policy Authorize Access IPsec SA Encryption Algorithm AES->3DES Prefix / Prefix Length 01: / 128 Yes...
  • Page 179 Item Setting Item Setting IPsec Set Disable SA ESP Encryption Key (outbound) IPsec Mode Tunnel Mode SA ESP Authentication Key (outbound) Destination IPv4 Address SA ESP SPI (outbound) Destination IPv6 Address SA ESP Encryption Key (inbound) Source IPv4 Address SA ESP Authentication Key Source IPv6 Address (inbound) IPsec Protocol...
  • Page 180 Item Setting Item Setting • IPsec Set 5 Network Settings Save IPsec Set Disable • Backup / Restore IPsec Mode Tunnel Mode Save Destination Memory Card Destination IPv4 Address • Update Firmware Destination IPv6 Address Restore Default Settings Do Not Restore Source IPv4 Address •...

  • Page 181: Index

    Index Numerics Camera Operation AE Shift ............47 3G/HD-SDI Terminals ......... 79 Focus ............47 802.1X Authentication ........140 Zoom ............47 Zoom Speed ..........47 Camera Tampering Detection ....112, 124 Camera Viewer ..........29, 30 Abandoned Object Detection ....112, 121 Certificate Information ........
  • Page 182 External Device Output ........107 IPsec ..............142 External Input Device ......... 80 IPv4 ..............67 External Output Device ........80 IPv4 Address ............68 IPv6 ..............68 Iris ..............48, 82 Iris Increment ............. 82 Factory Default Settings ......173, 174 Firewall ...............
  • Page 183 Moving Object Detection ......111, 120 RTP ..............105 Multicast DNS ............ 70 RTSP ..............105 Name Server Address ........69 Scan Reverse ............. 79 ND Filter ............49, 85 Self-Signed Certificate ........137 ND Mode ............84 Setting Menus ..........60, 64 Network ..............
  • Page 184 Video Detection ........58, 111, 115 Video Display Area ........36, 62 Video Distribution ......... 34, 72 Video Format ............ 147 Video Management Information ....... 147 Video Quality ..........75, 76 Video Record ........... 108, 109 Video Saving ............ 148 Video Server .............
  • Page 185 BIE-7220-000 © CANON INC. 2017...

Table of Contents