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Canon VB-R11VE Operation Manual

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Network Camera

Operation Guide

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ENGLISH
The Operation Guide should be read before using the network camera.

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Table of Contents
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  Summary of Contents for Canon VB-R11VE

  • Page 1: Network Camera

    Network Camera Operation Guide ENGLISH The Operation Guide should be read before using the network camera.
  • Page 2: Introduction

    Disclaimer To the full extent permitted by laws and regulations, neither Canon Inc. nor any of its subsidiaries or affiliates shall be responsible for any financial losses that may be incurred as a result of the loss of recorded information or images, regardless of the internal or external cause of the loss.
  • Page 3: License Agreement For Included Software

    Please refer to Canon’s web site, for a reference as to the lifespan of the parts, in relation to how the product is used.
  • Page 4: Security Export Control

    2. Name of the software module or modules you would like to obtain. You can obtain the source code for a least three years from the day you purchased this product. Please note we may bill you for any costs we incur in providing you the source code. Security Export Control This product is subject to security export control.
  • Page 5: User Manuals

    3. This document has been prepared with the utmost attention to accuracy. If you have any comments, however, please contact a Canon sales representative. 4. Canon shall assume no liability for any outcome of using this product, notwithstanding items 2 and 3 above. How to Use This Operation Guide The assumed reading format of this operation guide is on a computer screen.
  • Page 6: Symbols Indicating Camera Models

    Symbols Indicating Camera Models  Symbols Indicating Camera Models Explanations that differ depending on the camera model are indicated by the camera name and the following symbols. Symbol Camera Model VB-R11VE, VB-R11 VB-R10VE M641 VB-M641VE, VB-M641V M640 VB-M640VE, VB-M640V M741...
  • Page 7: Safety Precautions

    FDA regulations apply. FCC REGULATIONS Network Camera, Model Name: VB-R11VE/VB-R10VE/VB-M641VE/VB-M640VE/VB-M741LE/VB-M740E This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules.
  • Page 8: Precautions

    This camera should not be used with medical devices or other life-support systems. Depending on the computer and network environment, high-precision video transmission cannot be guaranteed due to video lag or loss. Canon will assume no liability for any accident or damage resulting from use of the camera under the conditions above.
  • Page 9: Clean The Camera

    – Network Video Recording Software RM-Lite These do not guarantee high-precision capture and cannot support applications beyond their intended range of use. Canon will assume no liability for any accident or damage resulting from the use of these functions or software. ...
  • Page 10: Camera Disposal

    Important Grime on the front cover and dome cover, may result in focusing problems, and or reduction of image quality. It is recommended that the cover be cleaned on a regular basis.  Clean the Lens Use a commercial lens cleaner to remove grime on the lens surface. •...
  • Page 11: Table Of Contents

    Table of Contents Introduction........................2 Precautions for Use (Disclaimer) .................... 2 License Agreement for Included Software ................3 Trademarks ..........................3 Open Source Software......................3 Security Export Control ......................4 User Manuals........................5 Types of User Manuals ......................5 How to Use This Operation Guide ..................5 Symbols Indicating Camera Models..................
  • Page 12 Set the Password, Date and Time, Camera Name and Video..........38 Registering Camera’s IP Address to Trusted Sites............... 40 Access the Top Page of the Camera to Check Video........... 41 Access the Top Page from Camera Management Tool............41 Top Page..........................41 Checking Camera Video.......................
  • Page 13 Camera Control........................75 Day/Night (When Auto Is Set) ....................77 Installation Conditions......................77 Camera Position Control ....................... 78 External Input Device 1, 2 ....................78 External Output Device 1, 2 ....................78 Set Initial Video Settings [Camera] > [Initial Setting]..................79 Initial Setting..........................
  • Page 14 Set E-mail Notification [Video Record] > [E-mail Notification] ..............102 E-mail Notification ....................... 102 External Device Input Triggered Operation Settings [Event] > [External Device] ................... 104 External Device Output 1, 2 ....................104 External Device Input......................104 External Device Input 1, 2....................105 Abnormal Audio Input Triggered Operation Settings [Event] >...
  • Page 15 Memory Card Operations ....................130 Memory Card Information ....................132 Display Camera Device Information and Perform Maintenance [Maintenance] ..134 Device Information ......................134 Tool ............................. 134 Chapter 5 Admin Viewer/VB Viewer Admin Viewer and VB Viewer ..................138 Major Differences Between the Admin Viewer and the VB Viewer ........138 Viewer Access Restrictions....................
  • Page 16 Configure the Preset Tour Route ................. 179 [Tour Route Settings] Tab ....................179 Tour Route Settings......................181 Context Menu........................183 Check the Event Detection Status With Admin Viewer..........184 Confirm Status With the Event Display Panel..............184 Record Snapshots/Video With Admin Viewer.............. 186 Capture a Snapshot ......................
  • Page 17 Display Settings for Detection Areas/Detection Lines, Detection Results (Display Options)......................234 Restart Intelligent Function ....................235 Log Viewer........................236 Download Log Files ......................236 View Logs..........................237 Recorded Video Utility....................240 Use the Video List ....................... 240 Download/Delete Video ...................... 242 Play Back Video ........................
  • Page 19: Chapter 1 Before Use

    Chapter Before Use This chapter explains camera functions, software and operating environment. It also describes the flow from preparation and setup through to actual use.
  • Page 20: Network Camera Capabilities

    Network Camera Capabilities This network camera is capable of not just camera operations using the installed software but also recording and uploading video and monitoring using various intelligent functions. However, the functions that can be used differ depending on the model. For the difference in functions by model, refer to the table below.
  • Page 21: Camera Software

    Camera Software The software needed for camera setup and use is included on the camera and on the setup CD-ROM included with the camera. The software can also be purchased separately. Software Included on the Camera The following software is included on the camera. It is automatically downloaded from the camera when you use it. ...
  • Page 22 RM-Lite Storage Server Network Flow of video from the camera Flow of recorded video VB-R11VE, VB-R11, VB-R10VE, VB-M641VE, VB-M641V, VB-M640VE, VB-M640V, VB-M741LE, VB-M740E, VB-H43, VB-H630VE, VB-H630D, VB-H730F, VB-M42, VB-M620VE, VB-M620D, Supported VB-M720F, VB-S30D, VB-S31D, VB-S800D, VB-S900F, VB-S805D, VB-S905F, VB-H41, cameras...
  • Page 23: Additional Software/Licenses (Sold Separately)

    You can purchase additional software and licenses as necessary.  Canon H.264 Additional User License AUL-VB Additional license for viewing H.264 video with multiple computers via Admin Viewer or Recorded Video Utility. Each camera includes one license. Additional licenses are necessary for multiple computers to view H.264 video from a single camera.
  • Page 24: Operating Environment

    Operating Environment For the latest information on this product (firmware and included software, user manual, operating environment, etc.), please refer to the Canon Web Site. Camera Angle Setting Tool, Admin Viewer/VB Viewer, Admin Tools Intel Core i7-2600 or higher Windows Vista Ultimate/Business/Enterprise/Home Premium SP2 32/64-bit...
  • Page 25: Steps For Setting Up Camera

    Steps for Setting Up Camera Step 1 Pre-Installation Preparations Make preparations to use the camera via a network. Install necessary software  “Install Software” (P. 28) Check/configure computer and web browser security settings  “Check/Make Security Settings” (P. 31) Use Camera Management Tool to configure initial camera settings. ...
  • Page 26: Step 5 Adjust Advanced Settings According To Use

    Step 5 Adjust Advanced Settings According to Use Advanced settings can be made in the Setting Menu, such as for camera control and security, suitable for the intended camera use.  “Setting Page” (P. 59) Setting Page Step 6 Use the Viewers Use the viewers included on the camera.
  • Page 27: Chapter 2 Camera Setup

    Chapter Camera Setup To prepare the camera for use, install necessary computer software and make initial settings for web browser security and the camera. When initial settings are complete, access the camera and check if video can be viewed.
  • Page 28: Install Software

    [Custom Installation]. Note • [Easy Installation] will also install the Camera Angle Setting Tool, which cannot be used by VB-R11VE, VB-R11 and VB-R10VE. Use [Custom Installation] and exclude the Camera Angle Setting Tool if you do not need to install it.
  • Page 29 Select the installation method. Confirm or select the software that will be installed. If you select [Easy Installation], confirm the software that will be installed and click [Next]. If you select [Custom Installation], select the software to be installed and click [Next]. The User License Agreement screen appears.
  • Page 30 Read through the user license agreement and click [Yes] if you accept it. Installation starts. Click [Exit] or [Reboot]. The Camera Management Tool icon and Camera Angle Setting Tool icon (if installed) will appear on the desktop.
  • Page 31: Check/Make Security Settings

    Check/Make Security Settings Depending on Windows or Internet Explorer security settings, software or web browsers may be blocked from making camera settings or using the camera. Change or check security settings beforehand. Check Firewall Settings To use the Camera Management Tool on computers where Windows Firewall is enabled, you may need to register the Camera Management Tool as an application allowed to communicate via the firewall.
  • Page 32: Register The Camera Ip Address As A Trusted Site

    Click [Change settings] > [Allow another app]. Select [Camera Management Tool] and click [Add]. Register the Camera IP Address as a Trusted Site In Internet Explorer 9 or later and Windows Server 2008/Windows Server 2012, Internet Explorer’s security level for Internet and intranet sites is set to [High] by default.
  • Page 33: Settings When Using Windows Server

    Click [Trusted sites] > [Sites]. The [Trusted sites] dialog box appears. Enter the IP address of the camera under [Add this Web site to the zone], then click [Add]. Note • Clear the [Require server verification (https:) for all sites in this zone] check box if it is selected. The camera’s IP address will be registered to the [Websites] list.
  • Page 34 Important When “about:internet” is registered, the security level in Windows 7 is the same as when using Internet Explorer. After using Admin Viewer/Admin Tools, it is recommended that you remove “about:internet” and the camera name as necessary and restore the original security level.
  • Page 35 Click [Sound]. [Audio Service Not Running] dialog box appears. Click [Yes]. The [Sound] dialog box appears. Click the [Playback] tab to confirm that an audio device has been installed. If no audio device is installed, refer to your computer manual.
  • Page 36: Making Initial Camera Settings

    Making Initial Camera Settings To use the camera, you must first set the network settings for the camera and then establish a network connection between the camera and a computer. Use Camera Management Tool for these settings. This section will explain, in addition to network settings, how to set the camera name, the date and time and other settings. It will also explain how to use the Camera Management Tool to make initial camera settings.
  • Page 37 Click the [Search Camera] icon. Detected cameras will appear in the camera list. Select a camera in the camera list and click the [Basic Camera Settings] icon. The [Basic Camera Settings] dialog box appears. Set each of the [Network] items. (1) [IPv4 Address Setting Method] Select the method for setting the IPv4 address.
  • Page 38: Set The Password, Date And Time, Camera Name And Video

    (5) [IPv4 Default Gateway Address] Be sure to set this if you select [IPv4 Address Setting Method] > [Manual] and connect to the camera with a different subnet than that of the viewer. (6) [AutoIP] Select this to enable or disable AutoIP. (7) [IPv4 Address (AutoIP)] When [Enable] is selected for [AutoIP], an automatically set IPv4 address is displayed.
  • Page 39: Date And Time Settings

     Date and Time Settings Click [Date and Time] and make settings such as the camera date and time setting method, time zone, and daylight saving time. For details on each item, please refer to “Setting” (P. 69) in “Set the Date/Time”. ...
  • Page 40: Registering Camera's Ip Address To Trusted Sites

     Video Settings Click [Video] and configure the size and quality settings of the video transmitted from the camera. For setting details, please refer to “Set Video Size and Quality [Basic Settings] > [Video Settings]” (P. 72). Registering Camera’s IP Address to Trusted Sites With Internet Explorer 9 or later and Windows Server 2008/Windows Server 2012, Internet Explorer’s security level for Internet and intranet sites is set to [High] by default.
  • Page 41: Access The Top Page Of The Camera To Check Video

    Access the Top Page of the Camera to Check Video When camera installation and initial settings are complete, access the camera with the Camera Management Tool and check if video can be viewed properly. Access the Top Page from Camera Management Tool You can use the Camera Management Tool to launch the camera top page.
  • Page 42: User Authentication

    Click to switch the display language. (2) [Setting Page] Displays the Setting Page (P. 60). You can make initial camera settings and settings to suit how the camera will be used. (3) [Admin Tools] Displays the Admin Tools top page (P. 193). You can launch various tools for making settings, such as for using the camera, or launch a utility for managing recorded video.
  • Page 43: Checking Camera Video

    • Depending on the security settings in Internet Explorer, the blocked content dialog box may appear when attempting to access the Setting Page, Admin Tools or the Viewers when using the camera with Internet Explorer 9 or later, or on Windows Server 2008/ Windows Server 2012.
  • Page 44 Enter a user name and password (P. 42) and click [OK]. The Admin Viewer launches and displays the camera video.
  • Page 45: Chapter 3 Camera Angle Setting Tool

    Chapter Camera Angle Setting Tool M641 M640 M741 M740 After installing the camera, connect to it with the Camera Angle Setting Tool and view the displayed video to make settings, such as the camera angle, focus and exposure.
  • Page 46: Launch The Camera Angle Setting Tool And Connect To A Camera

    Launch the Camera Angle Setting Tool and Connect to a Camera The Camera Angle Setting Tool allows you to view displayed video on a computer to make settings, such as the camera angle and focus. Use this to adjust the camera during installation or if the camera has been moved from its original position. The following gives an overview of the settings that can be made with the Camera Angle Setting Tool.
  • Page 47  Connect by Specifying Camera Information Click [File] menu > [Connect]. The [Connection settings] dialog box appears. Enter the connection settings for the camera. (1) [Host Name] Enter the host name or IP address of the camera (P. 37). (2) [Administrator User Name] Enter the administrator user name for the camera (P.
  • Page 48  Use a Camera Specification File for Connecting You can connect to a camera by loading camera information listed in a camera specification file (P. 56). Click [File] menu > [Select Camera]. The [Select Camera] dialog box appears. Click [Load camera specification file]. Select a camera specification file and click [Open].
  • Page 49: Disconnect From The Camera And Close The Software

    Select a camera to connect to and click [Connect]. You will connect to the camera.  Connect to the Next Camera After setting the camera angle, click [Next] to connect to the next camera. You will be disconnected from the current camera and connected to the next camera appearing in the list. Next camera Note •...
  • Page 50 Click [File] menu > [Disconnect]. You will disconnect from the camera. Click [File] menu > [Exit]. The Camera Angle Setting Tool will close.
  • Page 51: Camera Angle Setting Tool Screen

    Camera Angle Setting Tool Screen M641 M640 (11) (12) (13) (14) (15) (16) (17) (18) (10) (9) M741 M740 (14) (15) (16) (17) (18) (10) (9) (1) Video Display Area Camera video appears here. (2) [Switch Screen Size] Button Switch the Camera Angle Setting Tool screen between small and large sizes. You can select the screen size with [Display] menu >...
  • Page 52 M641 M640 (4) [Pan] Buttons Pan the camera. M641 M640 (5) [Tilt] Buttons Tilt the camera. M641 M640 (6) [Rotation] Buttons Rotate the camera. M641 M640 (7) [Rotation] Slider Click on the slider or drag the slider to rotate the camera angle. (8) [Zoom] Buttons Zoom the camera.
  • Page 53: Set The Camera Angle

    Set the Camera Angle After connecting to the camera, view the displayed video to make settings, such as the camera angle and zoom. Important You will have to reconfigure Intelligent Function detection area settings, privacy mask settings, or preset settings you have already made on a camera, if you change settings on that camera with the Camera Angle Setting Tool.
  • Page 54: Set The Focus And Exposure Compensation

     Change the Camera Zoom Ratio You can change the zoom ratio of the camera with the [Zoom] buttons or [Zoom] slider. Operation will continue while you hold a [Zoom] button down and stop when you release it. Zooms in. Zooms out.
  • Page 55 Focuses further away. Focuses nearer. Note • Focusing may be difficult for the following types of subjects when using [Auto] or [One-shot AF]. Difficult to Focus Subjects A white wall or other subject A slanting A subject reflecting lacking bright/dark contrast subject strong light A subject consisting of only...
  • Page 56: Use A Camera Specification File

    Use a Camera Specification File If you create a camera specification file listing the information needed to connect to cameras beforehand, you can load the file with the Camera Angle Setting Tool and connect to cameras that appear in the camera list simply by specifying them. When you set the camera angle of multiple cameras, this eliminates the need to enter information, such as the host name and password, of each camera individually.
  • Page 57  Example Using a Text Editor for Entry Enter each item separated by a comma. Give the file the .csv extension and save it. RegisterName,HostName,PortNumber,UserName,Password,ConnectType B1F VB-M641VE,192.168.100.1,80,root,camera1,0 1Fa VB-M640VE,192.168.100.2,80,root,camera2,0 1Fb VB-M641V,192.168.100.3,80,root,camera3,0 2Fa VB-M641V,192.168.100.4,80,root,camera4,0 2Fb VB-M641V,192.168.100.5,80,root,camera5,0 3Fa VB-M741LE,192.168.100.6,80,root,camera6,0 R VB-M740E,192.168.100.7,443,root,camera7,0 Important If you separate items with a delimiter other than a comma, such as a semicolon, the Camera Angle Setting Tool will not be able to load the file.
  • Page 59: Setting Page

    Chapter Setting Page The Setting Page is used to make necessary basic settings after camera installation, such as, network, video and security settings, and to make settings to suit the situation in which a camera will be used. It also has the maintenance menu for the camera.
  • Page 60: How To Use The Setting Page

    How to Use The Setting Page This section explains operation up to displaying the Setting Page, and common Setting Page operations. Access the Setting Page Use a web browser to access the camera’s top page to display the Setting Page. Launch the camera top page and click [Setting Page] (P.
  • Page 61: Common Setting Page Operations

    Common Setting Page Operations This section explains basic Setting Page operations, and operations common to all Setting Pages.  Applying Changes to Settings When a setting is changed on the Setting Page, [Apply] shown on the top right and bottom right of the Setting Page changes from grayed-out to blue.
  • Page 62: About Each Setting Page

    About Each Setting Page This section will give an overview of each item in Setting Menu and each list of submenus. Each of the [Basic Settings], [Video and Audio]/[Video], and [Video Record] menus has a [Video Settings] submenu, but the functions are all common. The functions can be set in any of the menus and the settings will be reflected in all of the [Video Settings] submenus.
  • Page 63 Perform memory card operations or configure settings. Maintenance (P. 134) Check logs or settings, or perform camera maintenance. User Page Link to web page customized by the user. For information on the User Page, contact a Canon Customer Service Center.
  • Page 64: Configure Network Settings [Basic Settings] > [Network]

    Configure Network Settings [Basic Settings] > [Network] Network settings for connecting to the camera. Important If any network settings are changed, the camera may become inaccessible from the active web browser. If this occurs, a confirmation dialog box will appear when you click [Apply] or [Apply and reboot]. Click [OK] to apply the new settings. If you reboot the camera after changing settings and cannot connect to the camera from the web browser, any available URI for connecting to the camera will be displayed in a message.
  • Page 65: Ipv6

    For [Manual], enter a fixed IPv4 address into [IPv4 Address]. For [Auto (DHCP)], the settings acquired from the DHCP server will be automatically entered in [IPv4 Address], [Subnet Mask] and [IPv4 Default Gateway Address]. Important If [Auto (DHCP)] is selected as the IPv4 address setting method, the IPv4 address may not be assigned correctly in certain environments, such as when a router is present between the DHCP server and the camera.
  • Page 66: Dns

    [IPv6 Address (Manual)] Enter a fixed IPv6 address if you set the address manually. [Prefix Length] Enter a prefix length if [Disable] is specified in [Auto (RA)]. [IPv6 Default Gateway Address] Enter a default gateway address if [Disable] is specified in [Auto (RA)]. Be sure to set this when connecting the camera to a different subnet from that of the Viewer.
  • Page 67: Mdns

    [Host Name] You can register the camera host name in name server using alphanumeric characters. Do not use “_” (underscore) in the host name in Internet Explorer 8/9/10/11. [Host Name Registration with DDNS] When you enter a name into [Host Name] and select [Enable], the host name will be registered in the name server. Registering the host name to DDNS is useful when operating with [IPv4 Address Setting Method] set to [Auto (DHCP)] (P.
  • Page 68: Set The Administrator Password [Basic Settings] > [Password]

    Set the Administrator Password [Basic Settings] > [Password] In order to prevent users, other than administrators, from changing the system, change the administrator password from the default password. Important • To ensure system security, be sure to change the administrator password. Do not forget the new password. •...
  • Page 69: Set The Date/Time [Basic Settings] > [Date And Time]

    Set the Date/Time [Basic Settings] > [Date and Time] Camera date and time settings. Current Date and Time The date and time set in the camera are shown. Setting Set the date and time setting method, time zone and daylight saving time for the camera. [Setting Method] Select the date and time setting method.
  • Page 70 [Use DHCP] The camera time is synchronized with the time of the NTP server at the address acquired from the DHCP server. The acquired NTP server address appears in [NTP Server (DHCP)]. In order to set [Use DHCP], you must change [Network] > [IPv4] > [IPv4 Address Setting Method] to [Auto (DHCP)] (P.
  • Page 71 • The NTP server query interval is 300 seconds. Synchronization will take time if the time difference is large. [Time Zone] Select the appropriate time zone. If the time zone is changed, the date and time display will update automatically according to the specified time zone. [Daylight Saving Time] Select whether or not to automatically adjust for daylight saving time to suit the time zone.
  • Page 72: Set Video Size And Quality [Basic Settings] > [Video Settings]

    Set Video Size and Quality [Basic Settings] > [Video Settings] General video settings, such as the size and quality of JPEG and H.264 video transmitted from the camera. Important • This [Video Settings] submenu is common with the [Video Settings] submenu found in [Video and Audio] or [Video], and [Video Record].
  • Page 73: H.264(1)

    [Video Quality] Select the video quality transmitted from the camera for each size in a video size set. Greater values have higher quality. [Video Quality: Digital PTZ] M641 M640 M741 M740 Select the video quality for digital PTZ. [Video Size: Video Transmission] Select the default video size transmitted from the camera when no video size has been specified by the Viewer.
  • Page 74: H.264(2)

    [Video Quality] You can select the video quality if [Bit Rate Control] is set to [Do not use bit rate control]. Greater values have higher quality. [Frame Rate (fps)] Select the video frame rate. [I Frame Interval (sec)] Select the I frame interval (sec) for H.264 video. Important •...
  • Page 75: Set General Camera Controls [Camera] > [Camera Settings]

    Set General Camera Controls [Camera] > [Camera Settings] Settings for the camera name and external input/output devices, and for camera use and installation settings. Camera Name Set the camera name. [Camera Name] Enter any camera name. Be sure to enter a name in [Camera Name (alphanumeric characters)]. Camera Control Set various controls to ease viewing of video.
  • Page 76 Important • [AGC Limit] will not function if [Admin Control] > [Exposure] (P. 162) is set to [Manual] or [Auto (Flickerless)]. • Minimum subject illumination may change when [AGC Limit] is set. [Smart Shade Control Strength (Auto)] Select the control strength when [Smart Shade Control] (P. 80) is set to [Auto]. •...
  • Page 77: Day/Night (When Auto Is Set)

    Day/Night (When Auto Is Set) Set conditions for switching Day Mode and Night Mode when [Initial Settings] > [Day/Night] (P. 81) is set to [Auto]. [Switching Brightness] Select the brightness for switching Day/Night Mode when [Day/Night] is set to [Auto]. Select [Darker] if you want to capture video in color as much as possible.
  • Page 78: Camera Position Control

    M741 M740 [LED Setting] Select whether to enable or disable the camera operation status LED. The LED will light for several seconds when starting the camera even if set to [Turn Off]. [Image Flip] Select whether or not to vertically flip the video. Select the setting suited to the camera installation method, such as ceiling mounting or placing on a desk.
  • Page 79: Set Initial Video Settings [Camera] > [Initial Setting]

    Set Initial Video Settings [Camera] > [Initial Setting] Sets initial settings, such as video quality compensation, at camera start up. Initial Setting If the current camera settings and saved initial camera settings differ when you access [Initial Setting], [Apply] in the upper right of the screen will appear blue.
  • Page 80 Note If another Viewer with administrator privileges, such as the Admin Viewer, connects to the camera, video from the camera will cease and a globe icon will appear in the video display area. (2) Use the pan, tilt and zoom sliders. Drag the sliders to pan (horizontally), tilt (vertically) or zoom in (telephoto)/zoom out (wide-angle) the camera.
  • Page 81 Important • [Auto] cannot be selected for [Smart Shade Control] if [Exposure] is set to [Manual]. • [Smart Shade Control] is not available if [Haze Compensation] is set to [Auto] or [Manual]. [White Balance] Select the white balance according to the light source to achieve natural color in the video. For details, please refer to “White Balance”...
  • Page 82: Reduce Data Size By Lowering Video Quality In Specific Areas [Video And Audio] > [Adsr]

    Reduce Data Size by Lowering Video Quality in Specific Areas [Video and Audio] > [ADSR] Reduces the size of transmitted H.264 video by reducing the video quality of non-target areas, such as ceilings and the sky. ADSR is an abbreviation for Area-specific Data Size Reduction. Important •...
  • Page 83 [Reconnect] Button If you select [Enable] for the area with the frame color you would like to use for the specified area, the frame will appear on the Viewer. Set the specified area as follows with the display area. • Drag out a frame and move it to the area you want to specify. •...
  • Page 84: Adsr

    ADSR Set whether H.264(1) and H.264(2) will each lower video quality outside areas set with [Specified Area]. [Enable in H.264(1)] Select [Enable] to lower video quality outside areas set with [Specified Area] in H.264(1) video. Important If you use [ADSR] with [H.264(1)], H.264(1) video cannot be uploaded or recorded to a memory card. [Enable in H.264(2)] Select [Enable] to lower video quality outside areas set with [Specified Area] in H.264(2) video.
  • Page 85: Display Date, Time And Text On The Viewer [Video And Audio] > [On-Screen Display]

    Display Date, Time and Text on the Viewer [Video and Audio] > [On-screen display] Displays the date and time, camera name and other UI strings on the Viewer. Important The on-screen time display is not suitable for usage where high reliability is required. Only use it as reference information on systems where utmost and constant reliability is required for surveillance.
  • Page 86 [Text string display] If [Text display] is set to [Display designated string], enter the text string to be displayed in alphanumeric characters. [Color of text] Select from eight colors for the text color. [Background color] Select from eight colors for the background color. [Color depth of text and background] Select a color depth combination (Filling, Transparence, Translucence) for the text and background color.
  • Page 87: Set Audio Input/Output [Video And Audio] > [Audio Settings]

    Set Audio Input/Output R11 M641 M741 [Video and Audio] > [Audio Settings] Settings for audio input from the microphone connected to the camera and audio output from the Viewer. The output sound clip used when an event is triggered can also be registered. This [Audio Settings] submenu is common with the [Audio Settings] submenu found in the [Event] menu.
  • Page 88: Sound Clip Upload1To 3

    Caution If using a microphone, switch [Line In] and [Microphone In] (P. 87) with [Audio Input] to suit the specifications of the microphone. Using the wrong input may damage the camera and/or microphone. Be sure to configure settings correctly. Sound Clip Upload1to 3 You can upload up to three sound clips for playback when an event is triggered.
  • Page 89: Http, Snmp And Ftp Server Settings [Server] > [Server Settings]

    HTTP, SNMP and FTP Server Settings [Server] > [Server Settings] Settings for HTTP server, SNMP server, FTP server usage or WS-Security time checks. HTTP Server Set the authentication method and HTTP port number. Important If the setting of [HTTP Port] or [HTTPS Port] is changed and the camera may become inaccessible from the active web browser, a confirmation dialog box will appear.
  • Page 90: Ftp Server

    [Use FTP Server] Select whether to use an FTP server. Important Canon will assume no liability for any accident or damage resulting from use of FTP software. WS-Security [Check Time on Authentication] Select whether to check the time information of data transmitted by the client.
  • Page 91: Video Transmission Settings [Server] > [Video Server]

    Video Transmission Settings [Server] > [Video Server] Settings for clients that can connect to a video server. [Maximum Number of Clients] Enter the maximum number of clients that can be connected to the camera at the same time. If set to [0], only administrators will be able to connect. Important R11 M641 M741 When there are many clients or they are connected to the camera over an SSL connection, the video frame rate may slow down and the...
  • Page 92: Audio Transmission/Reception Settings [Server] > [Audio Server]

    Audio Transmission/Reception Settings R11 M641 M741 [Server] > [Audio Server] Settings for audio transmission from the camera to the computer, and audio reception from the computer to the camera. [Audio Transmission from the Camera] Select to transmit audio from the microphone connected to the camera to the Viewer. [Voice Activity Detection] Select whether to detect when there is no sound coming from the microphone.
  • Page 93: Rtp Settings [Server] > [Rtp Server]

    RTP Settings [Server] > [RTP Server] Set the video and audio transmission using RTP. RTP Server Enable RTP, and set the RTSP authentication method and port number. [RTP] Select this to enable or disable RTP. [RTSP Authentication Method] Select an authentication method for RTSP. Since the RTSP authentication method is configured independently of the HTTP authentication method, you need to configure each authentication method.
  • Page 94: Rtp Streaming 1 To 5

    RTP Streaming 1 to 5 You can set each stream for RTP stream transmission in an RTP Streaming 1 to RTP Streaming 5 session. [Video Size] Select the video format (JPEG or H.264) and video size for the RTP stream. The video sizes for JPEG will vary depending on the [Video Size Set] settings (P.
  • Page 95 R11 M641 M741 • Regardless of the [Server] > [Audio Server] > [Audio Transmission from the Camera] setting, RTP streaming audio will be used. However, to use audio settings, select [Enable] for [Audio Transmission from the Camera] and configure the settings.
  • Page 96: Http And Ftp Upload Settings [Video Record] > [Upload]

    HTTP and FTP Upload Settings [Video Record] > [Upload] Settings for uploading video via HTTP or FTP when an event is triggered. Use [Server] > [Server Settings] (P. 89) to configure HTTP server and FTP server settings for uploading. Important •...
  • Page 97: Http Upload

    Settings for the HTTP upload function when [Upload] is set to [HTTP Upload]. The HTTP upload function sends notifications via HTTP or via HTTP with attached videos, depending on the network camera event. For information about the HTTP upload function and settings, contact your nearest Canon Customer Service Center.
  • Page 98 [Notification] Select whether to only send event information notifications or notifications with attached videos when using HTTP upload. [URI] Enter the HTTP server URI to which to upload. [User Name], [Password] Enter the user name and password required for authentication. Digest authentication is not supported.
  • Page 99: Ftp Upload

    FTP Upload Settings for the FTP upload function when [Upload] is set to [FTP Upload]. [Notification] This is set to [Video data upload with FTP]. [FTP Server] Enter the host name or IP address of FTP server. [User Name], [Password] Enter the user name and password required for authentication.
  • Page 100 [User Setting] Video is uploaded according to the file naming method specified in [Subdirectory Name to Create] and [File Name to Create]. [Subdirectory Name to Create], [File Name to Create] If file naming is set to [User Setting], enter the subdirectory name to be created as well as the name of the created file. Parameters can be specified in the entry with the “%”...
  • Page 101: Settings For Recording Video To A Memory Card [Video Record] > [Memory Card]

    Settings for Recording Video to a Memory Card [Video Record] > [Memory Card] Settings for recording video to a memory card when an event is triggered. [Memory Card Operations] and [Memory Card Information] on this page are common with [Memory Card] (P. 130). Settings configured in any page will be reflected in the other pages.
  • Page 102: Set E-Mail Notification [Video Record] > [E-Mail Notification]

    Set E-mail Notification [Video Record] > [E-mail Notification] Settings for sending an e-mail notification to a specified recipient when an event is triggered. E-mail Notification Set the mail server to be used for e-mail notifications and the content of the e-mail to be sent. [Notification] [Subject] and [Body] are text.
  • Page 103 [User Name], [Password] Enter the user name and password needed for authentication when e-mail authentication is set to [SMTP-AUTH]. [Subject] Enter the subject of the e-mail in alphanumeric characters. [Message Body] Enter the message body (text) of the e-mail in alphanumeric characters. Parameters can be specified in the text using the “%”...
  • Page 104: External Device Input Triggered Operation Settings [Event] > [External Device]

    External Device Input Triggered Operation Settings [Event] > [External Device] R11 M641 M741 Operation settings for external device output and for external device input triggered events. External Device Output 1, 2 Set the operation for output to the external device. The camera has two external device outputs.
  • Page 105: External Device Input 1, 2

    External Device Input 1, 2 Set the operation to be performed when an event is triggered by input from an external device. The camera has two external device inputs. You can set the input for each of them. You can set these if you have selected [Enable] in [External Device Input Event]. Note An icon in the Admin Viewer Event Display panel will indicate when there is an external device input event (P.
  • Page 106 [Video Record] Select whether to record video depending on the event. If you select [Enable] and an external device input event is triggered, video will be transmitted to the recording destination specified in [Video Record Action] (P. 96). [E-mail Notification] Select whether to send an e-mail notification depending on the event.
  • Page 107: Abnormal Audio Input Triggered Operation Settings [Event] > [Audio Detection]

    Abnormal Audio Input Triggered Operation Settings [Event] > [Audio Detection] R11 M641 M741 Audio input from the microphone connected to the camera, such as loud noises or screams, or when expected audio input ceases, can trigger operations such as video recording or e-mail notification. Important For notes on use of volume detection, please refer to “Precautions for Built-In Camera Functions and Included Software”...
  • Page 108: Scream Detection

    [Detect Criteria Duration (sec)] When the status meeting the volume detection criteria has continued for the duration or longer, an ON event is triggered. [ON Event Operation] If [Enable] is set, [Preset], [Video Record] and [E-mail Notification] will be executed according to their settings when a volume detection event (ON event) is triggered.
  • Page 109 [Scream Detection Event] Select whether to use scream detection event. [ON Event Operation] If [Enable] is set, [Preset], [Video Record] and [E-mail Notification] will be executed according to their settings when a scream detection event (ON event) is triggered. [Preset] If you specify a preset, the camera angle will automatically move to the preset location when a scream detection event is triggered.
  • Page 110: Timer Triggered Operation Settings [Event] > [Timer]

    Timer Triggered Operation Settings [Event] > [Timer] The timer function can generate events that can trigger operations, such as video recording and e-mail notifications, at regular intervals. You can set the following two types of timers. • 24 hours continuous from specified timer •...
  • Page 111 It is necessary to set presets beforehand with [Control for Admin] > [Preset/Initial Setting] > [Preset Setting] (P. 170). Important When control privileges are held by applications like Admin Viewer, and the camera angle has moved as a result of [Start Time Present], camera control is released.
  • Page 112: Execute Presets When Switching Day/Night Mode [Event] > [Switch Day/Night]

    Execute Presets When Switching Day/Night Mode [Event] > [Switch Day/Night] When events trigger the switching of Day/Night Mode, presets registered in advance can be executed, such as changing the camera angle or video quality settings. Important When the Admin Viewer or other camera control applications have control privileges, the presets for [Preset when Switching to Day mode] and [Preset when Switching to Night Mode] will not run.
  • Page 113: Use Event Combinations [Event] > [Linked Event]

    Use Event Combinations R11 M641 M741 [Event] > [Linked Event] By linking two types of events, a single event is triggered. Select AND/OR for the event linking method. You can set the operations to perform, such as recording video or sending e-mail notifications, when a linked event is triggered.
  • Page 114 [Event Order] You can select the order two events must be triggered when [Event Linking Method] is set to [AND]. If set to [None], the order will not be considered. [Event Gap (seconds)] Enter the interval between two events that must be triggered when [Event Linking Method] is set to [AND]. A new linked event is triggered if the second event triggers within the specified interval after the first event was triggered.
  • Page 115: Linked Event Operation Examples

    [OFF Event Operation] If [Enable] is set, [Preset], [Video Record] and [E-mail Notification] will be executed according to their settings when a linked event (OFF event) is completed. [Ongoing ON Event Operation] Select the operation to be performed when an ON event is triggered. If [Enable] is selected, [Video Record] and [E-mail Notification] will be executed according to their settings during the linked event.
  • Page 116 Both Events ON Event 1 Event 2 Consolidated state  [Event Linking Method] is Set to [AND], [Event Order] is Specified This shows examples when [Event Order] is set to [Event 1 -> 2]. When [Event Order] is set to [None], and [Event Linking Method] is set to [AND] linked events will be as in the examples even if Event 1 and Event 2 are switched.
  • Page 117 [Status] of Event 1 Set to [OFF], ON States Do Not Coincide Event gap (4 sec. in this example) Event 1 Event 2 Consolidated state The linked event does not occur when event 1 turns OFF, but at the moment event 2 turns ON. One Event Switches Between ON/OFF Event gap (4 sec.
  • Page 118: Set Users Who Connect To The Camera [Security] > [User Restrictions]

    Set Users Who Connect to the Camera [Security] > [User Restrictions] Used for adding new authorized users that can access Admin Viewer, and for setting permissions for authorized and guest users. For details on user permissions, please refer to “Viewer Access Restrictions” (P. 138). Authorized User Account Add authorized users.
  • Page 119: Set Access Restrictions [Security] > [Host Access Restrictions]

    Set Access Restrictions [Security] > [Host Access Restrictions] Separate access control from IPv4 and IPv6 addresses can be set. Important • To prohibit access via a proxy server in HTTP connection, a proxy server address must be set. • If host access restriction is set mistakenly, access to the Setting Pages themselves may be prohibited, in which case restoring the factory default settings will become the only means for recovery.
  • Page 120: Ipv6 Host Access Restrictions

    IPv6 Host Access Restrictions Specify the hosts from which IPv6 access is permitted and restricted. [Apply Host Access Restrictions] Select whether to use IPv6 host access restrictions. [Default Policy] Select whether to allow or block access from IPv6 addresses that have not been specified in [Prefix / Prefix Length]. [Prefix / Prefix Length] Enter IPv6 addresses (prefixes) into the list and select [Yes] or [No] for access for each address.
  • Page 121: Set Http Communication Encryption [Security] > [Ssl/Tls]

    Set HTTP Communication Encryption [Security] > [SSL/TLS] Certificate creation, administrative settings and encrypted communication settings. Certificates Create an SSL/TLS certificate. Important Use a self-signed certificate when complete security does not need to be ensured, such as through operation tests. For system operation, it is recommended that you acquire and install a certificate issued by a CA.
  • Page 122: Certificate Management

    Certificate Management Manage the SSL/TLS certificate. [Generate Certificate Signing Request] Click [Exec] to create server private key and generate a certificate signing request. Once processed, the certificate signing request will appear in a separate window. Note Generating a certificate signing request takes time, so it is recommended that you stop video transmission and upload processes. [Display Certificate Signing Request] Click [Exec] to view the details of the certificate signing request.
  • Page 123: Encrypted Communications

    [Restore] Installs the certificates and private key from backup. Click [Browse] to specify the backup file, then click [Exec]. This can only be performed via SSL communications. The restored certificate will take effect after rebooting. Encrypted Communications Set encrypted communications. [SSL Communications] Select this to enable or disable SSL communications.
  • Page 124: Network Port Authentication Settings [Security] > [802.1X]

    Network Port Authentication Settings [Security] > [802.1X] Settings for 802.1X authentication and authentication status display, and for certificate administration. 802.1X Authentication Display the 802.1X authentication enable/disable control and status. [802.1X Authentication] Select this to enable or disable 802.1X authentication. [Authentication Status] Display the status of 802.1X authentication.
  • Page 125 [Client Private Key Status] If no client private key is installed, [Not Installed] is displayed. If a client private key is installed, [Installed] is displayed. This is displayed only when [Authentication Method] is set to [EAP-TLS].  Certificate Management This is displayed only when [Authentication Method] is set to [EAP-TLS], [EAP-TTLS], or [EAP-PEAP]. Important •...
  • Page 126: Set Ipsec [Security] > [Ipsec]

    Set IPsec [Security] > [IPsec] Settings for using IPsec. Important • To run this camera with IPsec, the communicating devices and network must be set beforehand. Contact your system administrator for these settings. • When connecting with IPsec, set the camera IP address manually. For IPv4 addresses, use addresses with [IPv4 Address Setting Method] set to [Manual] in [Basic Settings] >...
  • Page 127: Ipsec Set 1 To 5

    [ISAKMP SA Authentication Algorithm] Select the SA authentication algorithm for use with auto key exchange protocol IKE. [DH Group] Select the key generation information that will be used in the DH algorithm for key exchange via auto key exchange protocol IKE.
  • Page 128  Manual [IPsec Set] Set whether IPv4 or IPv6 will use or will not use IPsec sets. [IPsec Mode] Select the IPsec mode. [Destination IPv4 Address], [Destination IPv6 Address] Enter the IP address of the connection destination. [Source IPv4 Address], [Source IPv6 Address] Enter the IP address of the source.
  • Page 129 If [ESP] is used alone, [No Authentication] cannot be selected. [SA ESP Encryption Key (outbound)] Enter the SA encryption key for outbound. If [AES], [3DES] or [DES] was selected in [SA ESP Encryption Algorithm], set a 128-bit, 192-bit or 64-bit hexadecimal number, respectively.
  • Page 130: Memory Card Operations And Information Display [Memory Card]

    Memory Card Operations and Information Display [Memory Card] Settings for recording video to a memory card inserted in the camera. You can also see the status of the memory card. The content on this page is common with [Video Record] > [Memory Card] (P. 101). Settings configured in any page will be reflected in the other pages.
  • Page 131  Mount Status The memory card will be automatically mounted when you insert it into the memory card slot. It will also be automatically mounted if it has been inserted in the memory card slot when the camera starts up. [Mount/Unmount] Click [Unmount] to unmount the memory card.
  • Page 132: Memory Card Information

    [Overwrite videos] Select whether to allow overwriting data when the available space on the memory card becomes too low while recording video to a memory card due to an event being triggered. If you select [Enable], videos recorded due to an event, timer or ONVIF will be overwritten starting from the oldest file. [Auto Video Delete] Select to automatically delete video from the memory card that has exceeded the [Days Saved] setting.
  • Page 133 [Memory Card Recognition] Displays the current status of the memory card. [Memory Card Operation Status] Displays the operation status of the memory card. [Operable]: Status of various possible operations. [Recreating video management information]: This status indicates that video management information is being recreated. Other operations cannot be performed.
  • Page 134: Display Camera Device Information And Perform Maintenance [Maintenance]

    Display Camera Device Information and Perform Maintenance [Maintenance] Check camera information, such as the firmware version, and perform maintenance on the camera system. Device Information Displays information about the connected camera. Tool You can display camera logs and settings, initialize and backup/restore settings. Caution You must not turn off the camera while [Restore Default Settings], [Back Up Settings] or [Restore Settings] are in operation.
  • Page 135 • 802.1X Note • It is recommended that you note down each current setting before you click [Exec] in [Restore Default Settings]. • The camera can be restored to factory default settings using the reset switch as well. Note, however, that this will reset all camera settings to factory default settings except for date and time (P.
  • Page 137: Chapter 5 Admin Viewer/Vb Viewer

    Chapter Admin Viewer/VB Viewer Access the Viewers included on the camera with a web browser to view and use live video, and configure those display settings.
  • Page 138: Admin Viewer And Vb Viewer

    Admin Viewer and VB Viewer Two types of Viewers are included on the camera, the Admin Viewer and the VB Viewer. Admin Viewer VB Viewer All panels are opened in these sample screenshots. Major Differences Between the Admin Viewer and the VB Viewer The scope of operations for Admin Viewer and VB Viewer differ.
  • Page 139 The scope of each privilege and whether it can be granted to a user is shown below. Privileged Camera Privilege Camera Control Video Distribution Audio Distribution Control Receive or Audio with View Video With VB Scope of Privilege Admin Viewer Use VB Viewer Use Admin Viewer/VB Viewer...
  • Page 140: View Video With Admin Viewer

    View Video With Admin Viewer Launch the Admin Viewer to check the camera status and view video, and to configure settings. Launch the Admin Viewer Important The Admin Tools Certificate must be installed on a computer to use the Admin Viewer (P. 28). Launch the camera top page and click [Admin Viewer] (P.
  • Page 141: Admin Viewer/Vb Viewer Screen

    Admin Viewer/VB Viewer Screen Basic operations not requiring administrator privileges are the same for both Viewers. Admin Viewer R11 M641 M741 (4) (5) (25) (26) (27) (10) (11) (12) (13) R11 R10 M641 M640 M741 M740 (14) (15) (16) (17) (18) (19) (20) (21) (22) (23) VB Viewer...
  • Page 142 (3) Video Display Size Set the display size of the video shown on the screen (P. 144). (4) [Full Screen Mode] Button Video is displayed in full screen mode (P. 144). (5) [Reconnect] Button Reconnects to the camera. R11 M641 M741 (6) [Audio Transmission] Button Displays the Audio Transmission panel (P.
  • Page 143: Check Information

    (26) [Back to top] The screen switches to the top page of the camera. (27) Admin Control Panel Allows various camera operations with administrator privileges (P. 158). Check Information Information, such as the frame rate, camera pan/tilt/zoom values and descriptions of each function, appears in the Information Display.
  • Page 144 Selectable video size [Video Size Set] Setting JPEG H.264* • The sizes set with [Video Size] in [Basic Settings] > [Video 320x180 1280x720 / 640x360 / 320x180 640 x 360 Settings] > [H.264(1)] or [H.264(2)] in the Setting Page 1280 x 720 (P.
  • Page 145 Context Menu While in full screen mode, right-click the mouse to open a menu necessary for camera control. R11 R10 M641 M640 M741 M740 [Start/Stop Control] Obtain and release the camera control privileges. [Preset] Select a preset. [Home Position] Move the camera angle to the home position. [Panorama] Displays the panorama display panel.
  • Page 146 [Exit Full Screen Mode] Exit full screen mode.
  • Page 147: Operate The Camera With Admin Viewer

    Operate the Camera With Admin Viewer This explains how to set the camera angle using the Admin Viewer. This also explains audio transmission/reception using an external device connected to the camera. Obtain Camera Control Privileges To use the camera, you must obtain control privileges with the Viewer. If you have not yet obtained camera control privileges, click the [Obtain/Release Camera Control Privileges] button.
  • Page 148  Click on the Video Display Area or Use the Sliders Move by Clicking on the Video Display Area If you click in the video display area, the camera angle will change to center on the mouse pointer location. If the camera angle does not center on the desired location with a single click, repeat the operation.
  • Page 149 Display Control for Admin (P. 158). Click [Pan/Tilt/Zoom]. The [Pan/Tilt/Zoom] controls appears. (1) [Pan/Tilt] The camera angle will change in the direction of each arrow. Operation will continue while you hold the button down and stop when you release it. Click the center button to center the camera at 0°...
  • Page 150 Use Area Zoom to Zoom In and Out Click the [Switch Area Zoom/Drag to Move] button to enter Area Zoom ( ) mode. Drag out a rectangle in the video display area. Drag left-to-right to define an area to zoom in on. Drag right-to-left to draw out a rectangle in which will appear a preview of the video display area that will be zoomed out to.
  • Page 151: Magnify And Display Part Of Video (Viewer Ptz)

    Note • The direction of the arrow will not change even when using Auto Flip (P. 76). • When using Drag to Move, the sliders will not move while the cameras moves. Release the mouse button. The camera will stop. ...
  • Page 152 Click the [Viewer PTZ] button. The Viewer PTZ panel appears. Initially, the preview frame (orange) surrounds the entire video. In the Viewer PTZ panel, drag an edge of the preview frame to make it smaller. The video of the area inside the preview frame is magnified to fill the video display area. Preview Frame Move the frame to the area you would like to magnify and resize the frame as desired.
  • Page 153: Cropping And Displaying Part Of An Image (Digital Ptz)

    • The [Viewer PTZ] button display will change as follows depending on whether or not you are using the Viewer PTZ. You are not using the Viewer PTZ (video being received by the camera appears in the video display area) You are using the Viewer PTZ (magnified video appears in the video display area) Cropping and Displaying Part of an Image (Digital PTZ) M641 M640 M741 M740...
  • Page 154: Using Presets Or The Home Position

    Preview Frame Note The Digital PTZ uses digital zoom, so the higher the digital zoom ratio, the lower the video quality. Using Presets or the Home Position You can use a registered preset or home position to specify the range for Digital PTZ. Select a preset from the preset selection menu (P.
  • Page 155: Use Backlight Compensation

    [Home Position] Button Preset Selection Menu Note Register presets and the home position beforehand with [Preset Registration] tab in [Control for Admin] > [Preset/Initial Setting] > [Preset Setting] (P. 170). The registered preset will appear in the preset selection menu. Use Backlight Compensation Click [BLC] to brighten video that is dark due to backlight.
  • Page 156: Transmit Audio

    (P. 92). • The first time the Audio Reception panel is opened with the VB Viewer, a message to install the “Canon Network Camera Audio Receiver” add-on will appear in the information bar of the web browser. Install the add-on.
  • Page 157 The [Audio Transmission] button icon will change to while transmitting audio. Select the amount of time to transmit audio with [Audio sending time limit]. Note • To transmit audio, you must set [Server] > [Audio Server] > [Audio Reception from Viewer] to [Enable] in the Setting Page beforehand (P.
  • Page 158: Use Control For Admin

    Use Control for Admin You can use the Control for Admin panel to operate the camera, configure video quality and reception settings, register presets and perform other tasks. By clicking [Initial Setting Registration] in [Preset/Initial Setting] (P. 159), you can apply the settings in Control for Admin to each of the setting items in [Camera] >...
  • Page 159: Pan / Tilt / Zoom

    Pan / Tilt / Zoom R11 R10 Pan, tilt and zoom the camera, as well as configure the speed settings for those operations. For details, please refer to “Use [Pan/Tilt/Zoom] in Control for Admin” (P. 148). Preset / Initial Setting Registration ...
  • Page 160: Haze Compensation

    Smart Shade Control Backlight Compensation (1) Smart Shade Control Modes [Auto] Combines Smart Shade Control and Exposure Compensation to automatically adjust the video so that there are no over-exposed or under-exposed areas. [Manual] Use buttons in (2) to manually set the compensation strength. [Not used] Disables Smart Shade Control.
  • Page 161: Focus

    [Not used] Disables Haze Compensation. (2) Haze Compensation Strength When Haze Compensation is set to [Manual], set a strength level. Important If you set [Smart Shade Control] to [Auto] or [Manual], [Haze Compensation] is set to [Disable]. Note • When [Auto] or [Manual] is selected for [Haze Compensation], the video data size increases. •...
  • Page 162: Exposure

    Day/Night Settings Focus Mode Day Mode Night Mode Max. Wide-Angle Max. Telephoto Max. Wide-Angle Max. Telephoto 0.3 m (12 in.) – 2.0 m (6.6 ft.) – 1.0 m (3.3 ft.) – 2.0 m (6.6 ft.) – Auto/Manual infinity infinity infinity infinity Fixed at Infinity Fixed near infinity*...
  • Page 163 This is not available if [Smart Shade Control] (P. 159) is set to [Auto]. (3) [Metering Mode] When you select [Auto], [Auto (Flickerless)] or [Auto (Shutter-priority AE)] for [Exposure], you can select the metering mode. [Center-Weighted] The entire scene is metered with an emphasis on the center. Even when slightly darker/brighter areas are present on the periphery of the scene, an appropriate exposure can be achieved for the subject near the center.
  • Page 164: White Balance

    White Balance Set the white balance according to the light source to achieve natural color in the video. (1) White Balance mode [Auto] The white balance is adjusted automatically. Important • When the subject has only one color, is under low light conditions, or when sodium lamps, mercury lamps or certain other fluorescent lighting is used, [Auto] may not adjust colors appropriately.
  • Page 165: Day/Night

    (4) [R Gain], [B Gain] If you set white balance to [Manual], use the sliders to set the Red and Blue gain values. Important • When [Day/Night] (P. 165) is set to [Night Mode] (including when it is set to [Auto] and Night Mode is judged to be applicable), the white balance function cannot be used.
  • Page 166 M641 M640 M741 M740 (3) [Use One-shot AF] This is the factory default setting. Select this to use One-shot AF when switching Day/Night Mode. Important When using [Use One-shot AF] and switching between Day/Night Mode, it may not be possible to focus on the intended subject if another subject, such as a person, passes in front at that time.
  • Page 167: Infrared

    Under the lighting conditions of the Day Mode, adjust the focus position as required while watching the video. Click [Register focus position] in the [Day/Night Mode Focus Settings] panel. [Registered] will appear in [Day Mode:]. Switch Day/Night Mode to [Night Mode]. Repeat steps 3 and 4 under the Night Mode lighting conditions to register the focus position.
  • Page 168: Image Quality Adjustment

    Image Quality Adjustment Adjust the quality of the video. (1) [Noise Reduction] Select a noise reduction level. This setting is generally more effective in low-light conditions. When set to [Strong], the noise reduction effect is increased, but the afterimage of moving subjects becomes easier to see.
  • Page 169: About Presets

    About Presets By registering settings as presets, such as camera angles, camera settings (e.g. exposure) and Day/Night Mode switching, the presets can be easily called up by Viewers to apply the settings. Important R11 R10 It is strongly recommended you register as presets, the positions Intelligent Function will use for the camera. ...
  • Page 170: Register Presets

    Register Presets Use the [Preset Registration] tab to register presets and the home position. The number of presets you can register are as follows. • Maximum 257 presets (including the home position). M641 M640 M741 M740 • Maximum 21 presets (including the home position). Important •...
  • Page 171 (1) [Preset Registration] Tab Registers presets. (2) [Auto Control Settings] Tab Displays the Auto Control Settings panel (P. 177). (3) [Tour Route Settings] Tab Displays the Tour Route Settings screen (P. 179). (4) Preset List Headers The following items appear here. Click an item to sort the list. [No.] The number of the preset.
  • Page 172: Use [Quick Registration]

    (6) [Delete] Delete the selected preset. [Home] (home position] cannot be deleted. (7) Items to Register Menu Select the setting to register with [Quick Registration] (P. 172). (8) [Quick Registration] Registers the settings selected in [Items to Reg.] in presets (P. 173). (9) [Advanced] Displays the [Advanced Preset Settings] panel (P.
  • Page 173: Register With [Advanced Preset Settings] Panel

    R11 M641 M741 • [External Device Output] Click [Quick Registration] The items selected in [Items to Reg.] for the selected preset numbers will be registered. Note • The preset number will be appended to the preset name. If you want to set your own preset name from the start, click the [Advanced] button instead of the [Quick Registration] button and follow the steps below for registration.
  • Page 174 Set each item. (1) [Preset Name] Enter a preset name of 64 characters or less. Be sure to enter a name in [Preset Name]. (2) [Show in viewers] Select this to allow the Viewers to use the preset. (3) [Pan/Tilt/Zoom] You can set the pan, tilt and zoom positions by entering values.
  • Page 175: Context Menu

    Important If [Manual] is selected in Focus Mode, manually adjust the focus while checking the actual video in the video display area. After the focus has been adjusted, set the focus using [Get camera info]. Click [Save settings] to save the focus settings. Note If one of [Smart Shade Control], [Haze compensation], [Exposure], or [Infrared] (VB-M741LE) is selected, all four will be selected automatically.
  • Page 176: Change Multiple Presets Simultaneously

    Change Multiple Presets Simultaneously If you select multiple presets on the preset list and register settings with [Quick Registration] or the [Advanced Preset Settings] panel, all of the presets will be configured with the same settings. Note Home positions cannot be configured simultaneously.
  • Page 177: Automatically Move To A Preset Position At A Specified Time (Auto Control Settings)

    Automatically Move to a Preset Position at a Specified Time (Auto Control Settings) Presets registered in advance can be executed at a specified time or when events trigger the switching of Day/Night Mode. Preset camera settings are also applied. Configure [Auto Control Settings] Select the [Switch Day/Night] or [Timer] preset in the [Auto Control Settings] tab, and click the [Save settings].
  • Page 178 (3) [Restore settings] Revert to the auto control settings registered in the camera. Important [Restore settings] is shared with the [Tour Route Settings] tab. Since clicking this affects both tabs, also take care when restoring tour route settings. (4) [Save settings] Register the settings for [Auto Control Settings].
  • Page 179: Configure The Preset Tour Route

    Configure the Preset Tour Route You can have the camera automatically tour multiple registered presets to allow monitoring. Important R11 R10 • Since use of preset tour could lead to overuse of the camera, possibly resulting in camera malfunction, it should only be used when necessary.
  • Page 180 M641 M640 M741 M740 (1) [Route List] This is the preset tour route list. It displays the configured tour conditions. You can configure five tour routes. (2) Tour Condition Settings Configure the tour route name and conditions for touring (P. 181). (3) Select Preset List Registered presets in the [Preset Setting] tab appear in this list if [PTZ Position Settings] is [Yes].
  • Page 181: Tour Route Settings

    Tour Route Settings The number of tour routes you can register and the number of presets that can be toured per route are as follows. • Maximum 5 routes, maximum 60 presets per route. M641 M640 M741 M740 • Maximum 1 route, maximum 20 presets per route. Note If the effective conditions or active times of the registered tour routes conflict, the routes listed higher in the [Route List] take precedence.
  • Page 182 Click The preset is added to the [Tour Presets List]. You can add a maximum of 60 presets. M641 M640 M741 M740 You can add a maximum of 20 presets. Select a preset in [Tour Presets List] and click the [Up] or [Down] to change its position in the list. If you select a preset in [Tour Presets List] and then click [Delete], the preset will be deleted.
  • Page 183: Context Menu

    (1) [Speed (PT)] Select the camera pan/tilt speed for moving to the next preset. (2) [Speed (Z)] Select the camera zoom speed for moving to the next preset. (3) [Pause (sec)] Set the time the camera pauses at the preset position. (4) [Preset Registration] Register the [Tour Operation Settings] as the tour operations of the selected preset.
  • Page 184: Check The Event Detection Status With Admin Viewer

    Check the Event Detection Status With Admin Viewer You can use the Event Display panel in the Admin Viewer to check the status for external device inputs, Intelligent Function detection, and the triggering of linked events. Confirm Status With the Event Display Panel Click the [Event Display] button (P.
  • Page 185 [Intelligent Function (Auto Tracking)] The detection status of Auto Tracking (P. 230) by the Intelligent Function is displayed. If detection is triggered, the icon will turn green. Example: Auto Tracking status ON R11 M641 M741 (4) [Intelligent Function (Audio Detection)] Displays the status of [Volume Detection] or [Scream Detection] set in [Event] >...
  • Page 186: Record Snapshots/Video With Admin Viewer

    Record Snapshots/Video With Admin Viewer You can capture snapshots or manually record video to a memory card inserted in the camera as you view video in the video display area. Capture a Snapshot Capture and save a snapshot from the video in the video display area. Click [Snapshot] button at the moment you want to capture a snapshot.
  • Page 187: Confirming Recorded Video

    Click the [Memory Card Recording] button. The display of the [Memory Card Recording] button will change during video recording. Not recording Recording To stop video recording, click the [Memory Card Recording] button again. Important • Manually recorded video to the memory card will automatically be terminated after 300 seconds of recording. •...
  • Page 188: Use Vb Viewer

    Use VB Viewer For details on each part of the VB Viewer, please refer to “Admin Viewer/VB Viewer Screen” > “VB Viewer” (P. 141). Launch VB Viewer and Differences with Admin Viewer  Launch VB Viewer Launch the camera top page and click [VB Viewer] to launch the VB Viewer (P. 41). ...
  • Page 189 Appeara Control Privilege Status Explanation Control privileges not Camera control privilege indicator is grayed out. obtained The [Obtain/Release Camera Control Privileges] button is animated. If you click the [Obtain/Release Camera Control Privileges] button while Waiting to obtain control privileges are not assigned and are put in the queue for privileges, the privileges camera control privilege indicator will display the remaining time.
  • Page 191: Chapter 6 Admin Tools

    Chapter Admin Tools Use the Admin Tools included on the camera to configure the various monitoring methods used by the camera. There are also tools for checking camera operation and managing recorded video.
  • Page 192: Admin Tools Overview

    Admin Tools Overview The Admin Tools consists of tools for configuring settings, such as for camera use, a viewer for checking the camera operation status logs and a utility for managing recorded video. You can launch each tool from the [Admin Tools] top page (P. 193). Overview of Each Tool in the Admin Tools Privacy Mask Setting Tool (P.
  • Page 193: Access Admin Tools

    Access Admin Tools This explains the [Admin Tools] top page and how to launch the Admin Tools. Important The Admin Tools Certificate must be installed on the computer to launch the Admin Tools (P. 22). Launch Admin Tools Launch the Admin Tools by accessing the Admin Tools top page from the camera top page. Note •...
  • Page 194: Admin Tools Operations Common To All Tools

     Launch Other Top Pages You can launch the top pages for the Admin Viewer, Setting Page and camera by clicking the buttons in the upper right of the [Admin Tools] top page. Admin Tools Operations Common to All Tools The way you operate the viewer area for the Privacy Mask Setting Tool, View Restriction Setting Tool and Intelligent Function Setting Tool is the same.
  • Page 195 (6) [Control for Admin] Button Displays the Control for Admin panel.  Pan/Tilt/Zoom Operations R11 R10 Pan, tilt, and zoom operations are the same as in the Admin Viewer (P. 147). Note • Area Zoom and Drag to Move (P. 149) cannot be used with the video display area of the Admin Tools. •...
  • Page 196: Privacy Mask Setting Tool

    Privacy Mask Setting Tool This tool masks specified areas of the camera video. You can check the camera video and set up to 8 privacy masks. When the camera is panned, tilted, or zoomed, the privacy mask areas follow the camera video. Important •...
  • Page 197 Preview Frame Important R11 R10 • Set the privacy mask area to a slightly larger size than the area you want to hide. • You can only set privacy masks in the optical zoom range. Privacy masks cannot be set in the digital zoom range (P. 148). Select the color for the privacy mask area with [Color].
  • Page 198: Change/Delete A Privacy Mask

    Privacy mask registration area Privacy Mask Areas To add privacy mask areas, repeat steps 2 to 5. You can save up to 8 privacy masks. Important • Check privacy mask settings again if you change the [Basic Settings] > [Video Settings] > [All Videos] > [Video Size Set] settings on the Setting Page.
  • Page 199 Privacy Mask Registration Area This shows the positions of privacy mask areas in the entire area that can be captured by the camera. M641 M640 M741 M740 (1) Entire Area That Camera Can Capture This shows the area that can physically be captured. Even if a panoramic image is registered on the camera, it will not be displayed here.
  • Page 200  Enter Values for Detailed Position and Size Settings You can configure detailed position and size settings for the camera angle and privacy mask areas by entering values. If you select a privacy mask and click [Detailed Settings], the fields for entering values will appear. R11 R10 (1) [Pan], [Tilt], [Zoom] The settings for pan, tilt and zoom appear here if you saved privacy masks using [Quick add] or clicked [Get...
  • Page 201: Panorama Creation Tool

    Panorama Creation Tool R11 R10 This tool captures the entire area that can be captured by the camera to create a panorama image. The panorama image appears in the panorama display panel (P. 151) of the Admin Viewer/VB Viewer and in the setting screen of the View Restriction Setting Tool (P.
  • Page 202 If necessary, configure the [Exposure Lock], [White Balance Lock] and [Focus Lock] settings used when capturing the panorama image. These settings will be applied at the panorama image capture start time and will revert back to their previous settings once capture is completed. (1) [Exposure Lock] The exposure for the selected position will be automatically adjusted and locked during capture.
  • Page 203 Recapture an entire panorama image: Click [Start Panorama Creation] again. Click [Finish Panorama Creation]. The created panorama image will not appear in other tools yet. Click [Save to camera]. A confirmation message will appear. Click [OK]. The panorama image is saved to the camera and appears in other tools.
  • Page 204: Delete A Panorama Image From The Camera

    Delete a Panorama Image from the Camera Delete a panorama image saved in the camera. Click [Clear]. The currently displayed panorama image is deleted. Click [Save to camera]. A confirmation message will appear. Click [OK]. The panorama image saved in the camera is deleted. Save/Load Panorama Image File You can save recorded panorama images as image files and open image files as panorama images.
  • Page 205 Click [Save]. Load an Image File Click [Load from file]. Select the image file you want to use from the dialog box that appears. Click [Open].
  • Page 206: View Restriction Setting Tool

    View Restriction Setting Tool R11 R10 This tool limits the range that can be captured by the camera. You can use this, for example, to limit zoom or the field of view to a certain range when publishing live video. View restriction Recording outside the view restriction is not possible.
  • Page 207 Important • If you have changed how the camera is installed, recapture the panorama image and register it again. • Check view restriction settings again if you change the [Basic Settings] > [Video Settings] > [All Videos] > [Video Size Set] settings on the Setting Page.
  • Page 208  Load Position Information from Video Display Area Camera Angle to Configure Settings You can set the preview frame displayed on the panorama screen by loading position information from the actual video appearing in the video display area. You can also enter values directly. Select [Apply the view restriction].
  • Page 209 Setting view restrictions At wide-angle, the camera operating automatically restricts angle would allow capture outside the camera operating the view restrictions if the angle angle. remained the same. Therefore, it is narrowed automatically. Restricted view angle Camera operating angle Camera Captured video range •...
  • Page 210: Intelligent Function Setting Tool Overview

    The Intelligent Function is not suitable for applications where high reliability is required. If constant and maximum reliability is required for surveillance it is not recommended that you use this function. Canon shall assume no liability for any accident, loss or other undesirable outcomes resulting from Intelligent Function operations.
  • Page 211  Video Detection Detects changes to video in a specified area. There are 6 types of detection to suit your needs. Moving Object Detection Detect moving objects. This function can be used to detect visitors or suspicious individuals. Moving object detection is triggered while moving objects are inside the detection area. Detected Moving object enters/leaves area.
  • Page 212: Camera Tampering Detection

    Camera Tampering Detection Detect when capture is being disrupted. This can be used to detect when the camera orientation is changed or the video display is obscured with spray, etc. Camera tampering detection is triggered when an area exceeding a specified ratio of change is continuously altered.
  • Page 213: Notes On Intelligent Function Settings And Operations

    Intrusion Detection Detect when a person or moving object crosses a specified area. This can be used to detect actions such as when someone climbs over a barrier and enters a restricted area in a museum, etc. This determines that an object is entering when the decision point of the object detection frame enters the detection area and the specified duration has elapsed.
  • Page 214: Pre-Register Presets

    • If [Basic Settings] > [Video Settings] > [All Videos] > [Video Size Set] settings on the Setting Page are changed, be sure to change the preset position settings (only for the VB-R11VE/VB-R11/VB-R10VE) and Intelligent Function settings, and check operations. The Intelligent Function may not operate, depending on the settings.
  • Page 215 Important [Video Detection] and [Motion Detection] are exclusive of each other. Only the selected mode operates, the other is disabled. The settings of the disabled operation mode, however, are retained (except the camera angle) and used if the mode is enabled again later.
  • Page 216: Intelligent Function Setting Tool - Video Detection

    Intelligent Function Setting Tool - Video Detection - In video detection, select the type to detect, and set the tracking area for video changes while checking images on the camera. You should also set which operations (e-mail notification, record video, playing audio from the speaker connected to the camera) should be carried out when changes are detected.
  • Page 217 – Presets configured within the view restrictions. – Presets with pan, tilt and zoom setting values (no empty entries) configured in the [Preset Registration] tab. (P. 171) Click [Add] in [Detection Setting List]. Select [Detection Setting Number] (1 to 15) and [Detection Type] for the detection setting to be added. Note You can register up to 15 detection settings.
  • Page 218 Configure the detection criteria. Set criteria in the video display area or [Detection Criteria] tab (P. 219). The detection criteria differ according to the detection type. Configure event settings. Set which operations to carry out for video detection in the [Event] tab (P. 227). Click [Save settings].
  • Page 219: Configure Detection Criteria ([Detection Criteria] Tab)

    Check the detection result. You can check the detection status of the specified detection settings in video display area and the event display panel (P. 234). Configure Detection Criteria ([Detection Criteria] Tab) Detection criteria is controlled and set in the video display area for each type of detection. Important It is recommended that you configure the detection criteria in conditions as close as possible to the actual conditions in which you will use the camera.
  • Page 220 Drag the area to move it, and drag the vertices to resize it. You can specify polygonal areas with a maximum of 32 vertices. Note If you change the shape of a detection area you have already configured, the area is deleted and you switch to configuring a new area.
  • Page 221 Detection Status for Moving Object Detection All moving objects detected are shown with contour lines. If a moving object is smaller than [Object Size (%)], its contour lines are white. If the moving object is larger than [Object Size (%)], its contour lines take on the same color as the detection area, indicating that “detected”...
  • Page 222 Detection Status for Abandoned Object Detection All moving objects detected are shown with contour lines. If [Object Size (%)] and [Duration (Sec)] are not exceeded, contour lines are white. If both [Object Size (%)] and [Duration (Sec)] are exceeded, the contour lines take on the same color as the detection area, indicating that “detected”...
  • Page 223 Important Set detection areas for removed object detection so that they precisely match the contours of the target object. Influence from the target object’s shadow or adjacent objects may result in the target object being recognized as larger than it actually is and will not trigger removed object detection.
  • Page 224 Contours of Moving Object Detected as Tampering Note Detection will not be possible for three seconds after the change ratio for camera tampering detection is changed, or when switching into camera tampering detection from another detection mode.  How to Configure Passing Detection The detection line for passing moving objects is determined by setting the passing direction and object decision point.
  • Page 225 Detection line You can configure a polygonal detection line with a maximum of 32 vertices. ▼ Click any of the set vertices. The detection line is determined. Note • Even after configuring a detection line, you can drag each vertex to change the shape of the detection line and the lines between vertices to move the entire detection line.
  • Page 226 Detection Status for Passing Detection All moving objects detected are shown with white contour lines. When the [Decision Point] of a moving object that exceeds the [Object Size (%)] setting crosses a detection line in the direction specified in [Passing Direction], The countour line changes to the same color as the detection line, and “detected”...
  • Page 227: Configure Operations For Triggered Detection ([Event] Tab)

    Object Size Indicator Detection Area Detection Status for Intrusion Detection All moving objects detected are shown with contour lines. When [Decision Point] of a moving object larger than [Object Size (%)] enters a detection area and exceeds [Duration (Sec)], its contour lines take on the same color as the detection area, indicating that “detected” mode has been triggered.
  • Page 228: Reduce Effects Of Lighting Change (Detections Settings)

    [Detected mode Operation] When selected, the operations set in (3) are performed while “detected” mode is active. (2) [Action During Auto Tracking] When selected, the operations set in (3) are performed while the moving object is automatically tracked. (3) Specify Event Operation (Multiple Selections Possible) [E-mail Notification] When selected, e-mail notification is sent according to the timing set in (1) or (2).
  • Page 229: Context Menu

    Important • It takes several seconds for the Intelligent Function to restart. No detection is performed while restarting. • Settings in [Reduce effects of lighting change] may not work depending on the operating environment. Sudden changes in brightness that persist may also have the same effect. Perform a detection test to check whether settings work correctly. Context Menu Right-click on the video detection setting screen to display a menu that allows you to use the following functions.
  • Page 230: Intelligent Function Setting Tool - Auto Tracking

    Intelligent Function Setting Tool R11 R10 - Auto Tracking - For Auto Tracking, set the detection area for moving objects while checking the video on the computer screen. The camera is controlled so that the detected moving object appears near the center of the video display area. You can also set which operations (such as e-mail notification, recording video, or playing audio from the speaker connected to the camera) are carried out when detection occurs.
  • Page 231 Configure the detection area in the video display area. Use a rectangle to specify the detection area (P. 219). Note The detection area is set to display within a rectangular area by default. It cannot be set to the edge of the video display area. Configure the size the moving object needed to trigger detection in [Object Size (%)] in the [Tracking Conditions] tab.
  • Page 232 In the [Event] tab, configure the operations to be performed when “detected” mode is triggered. For details on settings, please refer to “Configure Operations for Triggered Detection ([Event] Tab)” (P. 227). Click [Save settings]. The settings are saved to the camera. In the message box displayed, click [Yes].
  • Page 233: Auto Tracking Termination

    Auto Tracking Target Frame Auto tracking will start to track the first detected moving object. While auto tracking, other moving objects will not be detected even if they satisfy [Tracking Start Conditions]. Important • When setting the Auto Tracking Function, it is recommended that you test the auto detection, to confirm that object will continue to be detected.
  • Page 234: Intelligent Function Setting Tool Display Options And Shared Operations

    Intelligent Function Setting Tool Display Options and Shared Operations This explains functions common to both video detection and auto tracking. Display Event Status Click the [Event Display] button to open the Event Display panel and confirm the detection status icon of the Intelligent Function.
  • Page 235: Restart Intelligent Function

    [Detection Settings of the Same Type] Show the detection areas/lines or detection results for the same type of detection settings as those selected in [Detection Setting List]. [Do not display] No detection areas/lines or detection results are shown.  Auto Tracking R11 R10 You can select [Display] / [Do not display] for either [Detection Area] or [Detection Results].
  • Page 236: Log Viewer

    Log Viewer This Viewer allows browsing the camera operation status logs recorded in the camera. You can also download the log from the camera and save the file. Log Viewer Screen Download Log Files When you launch the Log Viewer, the latest log files will be automatically downloaded from the camera and displayed in a list.
  • Page 237: View Logs

    • [Camera (memory card)]: for the memory card • File Name: for files saved on a computer View Logs The following information appears in the log. [Code] The log message code (P. 256). The log code is shown together with one of three icons corresponding to the applicable level. If the log has no log code, no icon is shown.
  • Page 238 Click [Copy].  Search for a Log Enter the search string into [Search for] in [Search]. Click [Search]. If the searched log is found, it is shown as selected. Click [Previous] or [Next] to search for the logs above or below. Lines of logs found are shown as selected. ...
  • Page 239 (2) [Date & Time] [Specify start date & time] When selected and a date and time are entered, logs generated on or after the specified date and time are shown. [Specify end date & time] When selected and a date and time are entered, logs generated on or before the specified date and time are shown.
  • Page 240: Recorded Video Utility

    Recorded Video Utility This is a utility for browsing and managing video recorded on a memory card inserted in the camera. You can display a list of recorded video, and play back, delete and download video. Use the Video List ...
  • Page 241 (5) [Download Status] Displays download status of video ([Downloaded], [Not Downloaded], [Partially Downloaded]).  Refresh Video List Click [Refresh Video List] to update the video list to the current state. Click [Refresh Download Status] to update download status of the video list to the current state. ...
  • Page 242: Download/Delete Video

    (3) [Recording Type] Select [Specified], then select the video recording types you would like to display (multiple selections possible). (4) [Video in Camera] Filters by whether or not video is saved to a memory card. (5) [Download Status] Select [Specified], then select the download status you would like to display (multiple selections possible). (6) [Apply filter] When this is clicked, only the videos matching the specified conditions are displayed.
  • Page 243: Delete Video

    Recorded Video Utility” (P. 250).  Delete Video Delete video on a memory card or that has been downloaded to a computer. Delete Video on a Memory Card Select a video to delete in the video list. Click [Delete from Camera]. The video on the memory card will be deleted.
  • Page 244: Play Back Video

    Click [Move Downloaded Video]. The [Browse For Folder] dialog box appears. Select a folder to move to and click [OK]. The video is moved to the specified folder.  Export Movie Files for Playback Video downloaded to a computer can be exported in the “.mov” format that can be played back on a computer. For H.264 video, subdivided files are merged into a single file.
  • Page 245 Note For [Downloaded] video, the video is played back on the computer. For video that has not completed download, video on the memory card is played back.  Play Back JPEG Video Select JPEG video in the video list for playback. The first frame and information for the selected video will appear in [Playback Videos].
  • Page 246 (2) Control Buttons The function of each button is as follows: Move to first frame Move to previous frame Fast reverse Playback Pause Fast forward Move to next frame Move to last frame (3) [Save Playback Frame As] Video frames that are being played back can be saved as a separate file. ...
  • Page 247 (1) [Recording Date & Time] Displays the date and time of video frames that are being displayed. (2) [Playback File No.] Displays file numbers and total number of video files that are being displayed. (3) [Playback Interval] [Real Time] JPEG video is played back in real time interval according to the recording time. The preceding JPEG video appears in an empty frame.
  • Page 248 Use the external player for playback. (1) [Number of downloaded video files] The number of downloaded files the video consists of is displayed. (2) [Playback with External Player] Launch an external player (Windows Media Player, etc.) and the selected video is played back. (3) [Open Video folder] Open the folder storing the selected video.
  • Page 249: Chapter 7 Appendix

    Chapter Appendix This chapter provides supplementary information on camera functions and explains the measure to take when trouble occurs or a message appears during camera use. It also explains how to reset the camera to the factory default setting state.
  • Page 250: Memory Card Data

    Memory Card Data This section explains the data saved to the memory card and the video data downloaded from the memory card to the computer. Saved Data and Data Organization of Memory Card When [Operation Settings] is set to [Save Logs and Videos] in [Memory Card] > [Memory Card Operations] (P. 130), the following data is saved automatically to the memory card inserted in the camera.
  • Page 251  File Name Format Example: Video, manually recorded on Sept. 10, 2014, starting from 16:06:19 (Camera Time Zone: GMT+09:00). 20140910 070618 - 070619 - M 000000001.mov (1) Video recording date (2) File creation time (UTC) (3) Recording start time (UTC) (4) Recording type Event Manual recording...
  • Page 252: Modifiers

    M641 M640 M741 M740 Tilt position -179.99 – 180.00 Zoom position 0.01 – 300.00 Rotation position Camera server VB-R11VE/VB-R11/VB-R10VE/VB-M641VE/VB-M641V/VB-M640VE/VB-M640V/VB-M741LE/ VB-M740E Year of capture time 2001 – 2031 Month of capture time 01 – 12 Day of capture time 01 – 31 Day of week of capture time 0 –...
  • Page 253  Available Modifiers The modifiers that can be used for each setting item are specified below. [HTTP Upload] (P. 97) [Parameter (query string)] All modifiers can be used. [FTP Upload] (P. 99) [Subdirectory Name to Create] Only the modifiers %y, %m, %d, %w, %H, %h, %n can be used. [File Name to Create] Only the modifiers %y, %m, %d, %w, %H, %M, %S, %s, %n can be used.
  • Page 254: Troubleshooting

    Troubleshooting Before contacting the dealer where you purchased the product or Canon Customer Service Center, check the items specified as follows. If a log message is displayed, check the details of the message and corresponding countermeasure in the log message list.
  • Page 255 Problem Countermeasures The camera cannot be controlled. • If you connect the Admin Viewer as an administrator, you will have exclusive possession of the camera control privileges. If you connect to the Admin Viewer as an Authorized User, you cannot control the camera unless the administrator releases camera control.
  • Page 256: List Of Log Messages

    List of Log Messages Log Messages on the Camera This is a list of log messages that appear in the Log Viewer (P. 236). Log messages are classified into the following types. Category Level Code Fault level crit Error Software-level failure (Task operations will stop) Error Operational error (Operations will continue) warning...
  • Page 257 S311 Working error in external input/output S331 Failure of heater [err] service [err] Description HEATER [%1] failure (S331) Description cannot work extio [%1][%2][%3] Heater number (S311) Meaning An abnormality was detected when Error number using the heater. Cause of error Countermeasure There may be a connection problem with the heater unit you attached, so...
  • Page 258 S413 Timer service runtime error [crit] B403 Settings change failed [err] Description timer working error [%1] (S413) Description cannot set config [%1:%2] (B403) Error number Error notification number Meaning An error occurred while the timer Error number service was running. Meaning The settings could not be updated.
  • Page 259 V400 Video input initialization error [crit] V420 Could not start intelligent service [crit] Description video %1 initialization failure - %2(%3) Description intelligent initialization error [%1][%2]. (V400) (V420) Video number Error number Process description Cause of error Error details Meaning Failed to initialize intelligent service. Meaning The video input function was stopped Countermeasuret...
  • Page 260 M303 Cannot process directory [err] R304 Abnormal termination of client [err] Description Can not open directory(%1)(M303) Description delete session from some kind of error: client_IP=%1, session_ID=%2 (R304) Directory name Client IP address Meaning Could not open directory to be processed. Session ID Meaning The client session terminated...
  • Page 261: Warning Log

    Warning log  System warning W102 Invalid password [notice] Description user <User name> password mismatch (W102) S220 PAN/TILT operation warning [warning] Meaning The password is invalid. Description %1 warning detected. [%2] (S220) PAN | TILT W130 Buffer recovered [notice] Warning details Description stream buffer recovered (W130) Meaning...
  • Page 262 B102 Client connection denied [notice] B204 Audio message receive error [warning] Description %1 request denied[%2] (B102) Description audio message recv error [%1:%2] (B204) Client host IP address Error number Denial type (41 | 43 | ...) Reason for error Meaning Client connection was denied due to an authentication error (41), time Meaning...
  • Page 263: Notification Log

    A275 Image buffer for upload overflowed M204 Invalid file removed [warning] [warning] Description Invalid file %1 was removed. (M204) Description buffer queue is full (A275) Name of removed file Meaning Image buffer for upload overflowed. Meaning An invalid file was removed. Countermeasure Make adjustments to reduce the number of event occurrences.
  • Page 264 S030 Heater unit detected [info] W030 Startup and shutdown of WebView Livescope Client [info] Description The heater unit is detected. (S030) Description %1%2 host=<Host>, user=<User>, Meaning A heater unit is attached. prio=<Priority>(W030) W: WebView session, V: Session-less S070 Change to SSL certificate [info] video client, N: Session-less event client Description...
  • Page 265  B012 Audio client closed [info] Uploader notification Description [%1] %2 closed n=%3 (B012) A004 Starting and stopping of uploader [info] Client type (send | recv) Client host IP address Description %1 uploader (A004) Total number of clients Starting or stopping Meaning The uploader was started or stopped.
  • Page 266  A122 Connection to upload destination failed Memory card notification [notice] M001 Starting and stopping of memory card Description uploader cannot connect the server (A122) control module [info] Meaning The upload destination could not be Description %1 sdctrl (M001) connected due to a reason other than A120 and A121.
  • Page 267 R003 RTSP PLAY request received [info] R006 Stopping multicast [info] Description PLAY received: client_IP=%1, Description stop multicast: profile=%1, profile=%2, num_of_sessions=%2(V=%3, A=%4, num_of_sessions=%3(V=%4, A=%5, M=%5,BC=%6) (R006) M=%6,BC=%7) (R003) Client IP address Client IP address Profile name of requested Profile name of requested PLAY MulticastStreaming STOP Total number of client sessions Total distribution count of Video stream...
  • Page 268 R107 RTSP connection failure [notice] Description RTSP Error: error_code=%d: Service Unavailable (R107) 400: Value used for RTSP is invalid. 401: RTSP authentication failure or missing valid authentication information. 457: Playback time for RTSP is invalid. 501: An invalid RTSP option was used. 503: Failure to offer service, due to insufficient resources.
  • Page 269: List Of Viewer Messages

    The [Audio] button has been clicked when there is no audio device or the audio device has been disabled in the computer. Failed to initialize Canon Network Camera Audio ActiveX plugin is not installed within ten seconds after clicking the [Audio] Receiver.
  • Page 270: Restore Default Settings

    Restore Default Settings If you have forgotten the settings and want to set the camera from the beginning, restore the factory default settings first. It is recommended that you create a backup file using [Back Up Settings] in the Camera Management Tool before restoring the factory default settings.
  • Page 271 In order to press the reset switch or restart switch, it may be necessary to remove such items as the dome case or cover. For details, please refer to the “Installation Guide” included with the camera. (VB-R11VE) R10 M641 M640 M741 M740 Hold down the reset switch while pressing the restart switch with a pointed object.
  • Page 272 (VB-R11) Turn the camera off by disconnecting the power cable. The camera does not have a power switch. To turn the camera on or off, connect or disconnect the power cable. Hold down the reset switch and connect the power cable. Continue to hold the reset switch for five seconds or longer.
  • Page 273: List Of Factory Default Settings

    List of Factory Default Settings Item Setting Item Setting • All Videos • LAN Video Size Set 1280x720 / 640x360 / LAN Interface Auto 320x180 Maximum Packet Size 1500 • JPEG • IPv4 Video Quality: 320x180 IPv4 Address Setting Method Manual Video Quality: 640x360 IPv4 Address...
  • Page 274 Item Setting Item Setting Pan/Tilt Speed Control Control by zoom Haze Compensation Level position Day/Night Day Mode Auto Flip Enable M741 Use Infrared Day/Night Operation • Day/Night (When Auto Is Set) • Specified Area Switching Brightness Standard Area 1 (Pink) Disable Response (sec.) Area 2 (Purple)
  • Page 275 320x180 JPEG SNMP Disable Frame Rate Community Name public Multicast Address 0.0.0.0 Administrator Contact Information Multicast Port Number Administration Function Name VB-R11/VB-R11VE/ Multicast TTL VB-R10VE Audio Transmission Disable M641 M640 R11 M641 M741 VB-M641VE/ VB-M641V/ • RTP Streaming 3 VB-M640VE/VB-M640V...
  • Page 276 Item Setting Item Setting Post-event Buffer (sec) Authentication None • HTTP Upload User Name Notification Notification Only with POP Server HTTP Subject Message Body User Name R11 M641 M741 Proxy Server • External Device Output 1 Proxy Port Operation Mode Normally Open Proxy User Name Active Output Format...
  • Page 277 Item Setting Item Setting External Device Output for Inactive Disable Day/Night Mode Switching Disable Event • Timer 2 Audio Playback at Active Event Disable Timer Event Disable Audio Playback at Inactive Event Disable 24-Hour Continuous Setting Disable Sound Clip Start Time 00:00 Volume End Time...
  • Page 278 Item Setting Item Setting Linked Event Disable OFF Event Operation Disable Event Linking Method Preset None Event Order Not specified Video Record Disable Event Interval (sec.) E-mail Notification Disable Event 1 External Device Output for ON Disable Event Event Type External Device Input External Device Output for OFF Disable...
  • Page 279 Item Setting Item Setting Event Interval (sec.) 04: / 32 Yes Event 1 05: / 32 Yes Event Type External Device Input 06: / 32 Yes External Device Input Input 1 07: / 32 Yes Status Active 08: / 32 Yes Event 2 09: / 32 Yes Event Type...
  • Page 280 Item Setting Item Setting Country (C) SA ESP Encryption Key (outbound) State/Province (ST) SA ESP Authentication Key (outbound) Locality (L) SA ESP SPI (outbound) Organization (O) SA ESP Encryption Key (inbound) Organizational Unit (OU) SA ESP Authentication Key Common Name (CN) (inbound) Validity Period Start Date SA ESP SPI (inbound)
  • Page 281 Item Setting Item Setting • IPsec Set 3 SA ESP Authentication Algorithm HMAC_SHA1_96 IPsec Set Disable SA ESP Encryption Key (outbound) IPsec Mode Tunnel Mode SA ESP Authentication Key (outbound) Destination IPv4 Address SA ESP SPI (outbound) Destination IPv6 Address SA ESP Encryption Key (inbound) Source IPv4 Address SA ESP Authentication Key...
  • Page 282 Item Setting SA AH SPI (inbound)
  • Page 283: Index

    Index Numerics Camera Name ............ 75 Camera Search Settings ........36 802.1X Authentication ........124 Camera Tampering Detection ....212, 223 Certificate Information ........124 Certificate Management ......122, 125 Abandoned Object Detection ....211, 221 Client ..............124 Access Control ......... 118, 138 Color Saturation .........
  • Page 284 Event Display ........... 184, 234 Infrared Strength ..........76 Exposure ............ 80, 162 Initial Setting ......... 36, 79, 159, 270 Exposure Compensation ...... 55, 80, 162 Initial Setting Registration ........ 159 External Device Input ....... 104, 184 Input Volume ............87 External Device Output ......
  • Page 285 Multicast DNS ............ 67 Reboot .............. 134 Receive Audio ..........155 Name Server Address ........66 Reconnect ............142 Network .............. 64 Recorded Video Utility ......187, 240 Network Address / Subnet ....... 119 Recording Manually ......... 186 Night Mode ............165 Recording to Memory Card ......
  • Page 286 Transmit Audio ..........156 Troubleshooting ..........254 Trusted Sites ..........32, 40 Types of Detection ......211, 213, 217 Unmount ............132 Upload ............... 96 User Account ........... 118 User Authentication ..........42 User List ............118 User Name ......... 42, 118, 138 User Page ............
  • Page 287 BIE-7048-000 © CANON INC. 2015...