Canon VB-H43 Operation Manual
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Network Camera

Operation Guide

Network Camera
Be sure to read this Operation Guide before using the network camera.


Table of Contents

Summary of Contents for Canon VB-H43

  • Page 1: Operation Guide

    Network Camera Operation Guide Network Camera ENGLISH Be sure to read this Operation Guide before using the network camera.
  • Page 2: Introduction

    Introduction Thank you for purchasing a Canon Network Camera (hereafter referred to as the camera)*. This “Operation Guide” explains the camera settings and operations. Read this guide carefully before using the camera to ensure correct use. Also, be sure to read the files in the LICENSE folder on the Setup CD-ROM.
  • Page 3: Trademark Notice

    Flaws or other problems with RM-Lite may result in recording approved scheme or your household waste disposal failure or destruction or loss of recorded data. Canon shall service or visit, or have no liability whatsoever for any loss or damages
  • Page 4: Open Source Software

    LGPL, please request the source code by sending an e-mail to in either Japanese or English language with identification of the followings: 1. Name of Canon product you purchased and version of the firmware therein, and 2. Name of software modules of which you would like to obtain the source code.
  • Page 5: How To Read This Operation Guide

    Screenshots used with the explanations are generally Note information or additional explanations. from a Windows 7 PC connected to the VB-H43. Descriptions in this document use [1920 x 1080 / 960 x 540 / 480 x 270] for the video size set. If using a different video size set, substitute those sizes when reading this manual.
  • Page 6: Safety Precautions

    If such changes or modifications should be made, you could be required to stop operation of the equipment. Canon U.S.A., Inc. One Canon Park, Melville, New York 11747, U.S.A. Tel No. 1-800-OK-CANON (1-800-652-2666)
  • Page 7 Canon will assume no liability for any • Do not insert foreign objects into the camera. accident or damage resulting from the use of these •...
  • Page 8: Maintenance

    Maintenance Turn off the power before cleaning the camera. Cleaning of Exterior 1 Dampen a soft cloth with water or diluted neutral detergent and wipe away the grime gently. 2 Wipe with a dry cloth. Cleaning of Lens Use a commercial lens cleaner to remove grime on the lens surface.
  • Page 9: Table Of Contents

    Table of Contents Introduction ........................2 Disclaimer ..........................2 Notes on Network Security ...................... 2 Copyright..........................2 Notes on Privacy and Publicity Rights Regarding the Use of Video/Audio ......2 Trademark Notice........................3 Notes on the Included Software RM-Lite (Disclaimer) ............3 Notes on License Agreement for Included Software ..............
  • Page 10 Chapter 2 Initial Settings Preparing the Camera for Use................... 24 Installing the Necessary Software ................26 Notes on Use with Internet Explorer 9 or Greater and Windows Server 2008/ Windows Server 2012 ....................... 27 Performing Initial Settings for the Camera..............28 Checking the Camera Image ..................
  • Page 11 Table of Contents [Reboot Item] Setting Items Requiring Rebooting ............. 83 [Maintenance] Viewing Current Settings, Event Logs and Performing Maintenance......................84 Chapter 6 Admin Tools Admin Tools Overview....................86 Admin Tools ......................... 86 Privacy Mask Setting Tool ....................86 Panorama Creation Tool ...................... 86 View Restriction Setting Tool ....................
  • Page 12 Exporting to Video Files That Can Be Played Back ............124 Playing Back Videos ......................124 Deleting Videos ........................126 Displaying Memory Card Information ................. 126 Control for Admin ....................127 Using Control for Admin...................... 127 Chapter 7 Admin Viewer/VB Viewer Overview of Viewer....................
  • Page 13: Before Use

    Chapter Before Use ❏ Camera Features ❏ Software Information ❏ Operating Environment and Precautions...
  • Page 14: Features

    Features This camera integrates both camera and server functions into a compact network camera. Common Features Zoom Lens (Built-in) 20x optical (12x digital) zoom lens with auto focus function 3x optical (4x digital) power zoom lens Number of Effective Pixels Equipped with a CMOS sensor, the camera supports high-quality video monitoring.
  • Page 15: Camera Software

    Camera Software Installed Software Camera Angle Setting Tool (See Chapter 3 “Camera Angle Setting Tool”) Admin Viewer/VB Viewer With this tool, you can operate the camera during (See Chapter 7 “Admin Viewer/VB Viewer”) installation while you view video over the network on a PC. There are two types of Viewer: the VB Viewer, which can be used by Guest Users, and the Admin Viewer for .NET Framework 3.5 SP1/.NET Framework...
  • Page 16: Network Video Recording Software (Sold Separately)

    Canon H.264 Additional User License AUL- VB (Sold Separately) Additional license added for viewing H.264 video with multiple computers via Admin Viewer or Recorded Video Utility. Network Video Recording Software (Sold Separately) RM-64/RM-25/RM-9 This software allows network cameras to be used for multipoint surveillance, and for recording and playing back videos from the camera.
  • Page 17: Rm-Lite (See The "Administrator Manual")

    RM-Lite Storage Server Network Flow of Video from the Camera Flow of Recorded Video VB-H43, VB-H630VE, VB-H630D, VB-H730F, VB-M42, VB-M620VE, VB-M620D, VB-M720F, VB-S30D, VB-S31D, VB-S800D, VB-S900F, VB-S805D, VB-S905F, VB-H41, VB-H610VE, Supported cameras VB-H610D, VB-H710F, VB-M40, VB-M600VE, VB-M600D, VB-M700F, VB-C60, VB-C500VD/...
  • Page 18: Operating Environment

    Operating Environment For the latest information on this product (firmware and included software, user manuals, operating environment, etc.), please refer to the Canon Web Site. VB Initial Setting Tool, Camera Angle Setting Tool, Admin Viewer/VB Viewer, Admin Tools Intel Core i7-2600 or higher...
  • Page 19: Notes On Operating Environment

    Notes on Operating Environment Notes on Use When the [Windows Select [VB Initial Setting Tool], and then click [Add]. Firewall] Function is Enabled When the VB Initial Setting Tool is started, the [Windows Security Alert] dialog box may appear. If the [Windows Security Alert] dialog box appears, click [Unblock].
  • Page 20: Notes On Use With Windows Server 2008/Windows Server 2012

    Notes on Use with Windows Server 2008/ If selected, clear the [Require server verification (https:) for all sites in this zone] checkbox. Windows Server 2012 Registering “about:internet” and the Camera Host Name Admin Viewer and Admin Tools will not start when IE ESC (Internet Explorer Enhanced Security Configuration) is enabled in Windows Server 2008/Windows Server 2012.
  • Page 21: Notes On Use With Windows Vista/Windows 7/Windows 8/Windows Server 2008/Windows Server 2012

    Notes on Operating Environment The [Sound] dialog box appears. Important Click the [Playback] tab to confirm that an audio device Note that when IE Enhanced Security Configuration is turned has been installed. (If no audio device is installed, refer back on, the [Do not save encrypted pages to disk] checkbox to your PC manual.) also becomes enabled.
  • Page 23: Initial Settings

    Chapter Initial Settings ❏ Preparing the Camera for Use ❏ Initial Setting Tool Installation ❏ Initial Settings...
  • Page 24: Preparing The Camera For Use

    Preparing the Camera for Use Performing Initial Settings for the Camera Before installing the camera, read this chapter and use the VB Initial Setting Tool to configure the IP address. “Installing the Necessary Software” (p. 26) “Performing Initial Settings for the Camera” (p. 28) ▼...
  • Page 25 Preparing the Camera for Use Using Admin Viewer/VB Viewer The camera's built-in Admin Viewer/VB Viewer features an Admin Viewer for administrators and a VB Viewer for guest users. Use the VB viewer to check distribution to guest users and Admin Viewer to check all operations. “Chapter 7 Admin Viewer/VB Viewer”...
  • Page 26: Installing The Necessary Software

    VB Initial Setting Tool is installed. • If you install the software with Easy Installation, the Camera Angle Setting Tool that is not used with VB-H43/VB-M42 is also installed. If you do not want to install the Camera Angle Setting Tool because you are using only VB-H43/VB-M42 cameras, perform a [Custom Installation] and clear the checkbox for the Camera Angle Setting Tool.
  • Page 27: Notes On Use With Internet Explorer 9 Or Greater And Windows Server 2008/ Windows Server 2012

    Installing the Necessary Software When the installation complete screen appears, click If selected, clear the [Require server verification (https:) for [Exit] or [Reboot]. all sites in this zone] checkbox. The VB Initial Setting Tool and Camera Angle Setting Tool icons appear on the desktop. Enter the IP address of the camera under [Add this website to the zone], and then click [Add].
  • Page 28: Performing Initial Settings For The Camera

    Performing Initial Settings for the Camera Use the VB Initial Setting Tool to configure the camera Enter the user name “root” and factory default setting network. password “camera”, and then the appropriate IP address and subnet mask. Connect the camera and PC to the network and turn on the camera (“Installation Guide”...
  • Page 29: Checking The Camera Image

    Checking the Camera Image Once initial settings are complete, check the image on the camera with the VB Viewer. When doing so, set the PC network settings to comply with the IP address and subnet mask settings on the camera. Click to select the camera's MAC address which will be checked, and then click [Settings].
  • Page 31: Chapter 3 Camera Angle Setting Tool

    Chapter Camera Angle Setting Tool ❏ Camera Angle Setting Method ❏ Creating a Camera Specification File to Manage Multiple Cameras...
  • Page 32: Setting The Camera Angle

    Setting the Camera Angle Use the Camera Angle Setting Tool to adjust the camera angle when installing the camera or to change the capture orientation according to the situation. You can set pan, tilt, rotation, zoom, focus and exposure compensation. You can set zoom, focus and exposure compensation.
  • Page 33: Connecting With A Camera List

    Setting the Camera Angle Connecting with a Camera List Click [Yes] at the following message. When using multiple cameras, the camera connection information already entered into the camera specification file can be read into the camera list used by the Camera Angle Setting Tool.
  • Page 34 Connecting to the Camera Select the camera specification file and click [Open]. From the camera list, select the camera to connect to and click [Connect]. The camera specification file will be loaded and camera names listed will be displayed under [Camera List].
  • Page 35: Disconnecting From The Camera, Shutting Down

    Setting the Camera Angle Disconnecting from the Camera, Shutting Down Click [Disconnect] from the [File] menu to disconnect the currently connected camera. Click [Exit] from the [File] menu to shut down the Camera Angle Setting Tool.
  • Page 36: Display Screen Of Camera Angle Setting Tool

    Display Screen of Camera Angle Setting Tool (11) (12) (13) (10) (14) (15) (16) (17) (9) (10) (10) (14) (15) (16) (17) (10) (1) Image Display Area (5) [Tilt] button The image captured by the camera is shown. Control the camera's tilt operation. (2) [Switch Screen Size] button (6) [Rotation] button Switches the display screen size between large...
  • Page 37: Setting The Camera Angle

    Setting the Camera Angle Setting the Camera Angle (9) [Zoom] slider The slider to operate the zoom ratio. You can operate pan, tilt, rotation and zoom (10)[Zoom] button operations to set a desired camera angle. The button to operate the zoom ratio. (11)[Control Assist Display] selection box You can operate zoom operation only.
  • Page 38: Setting Focus And Exposure Compensation

    Click the Image to Set Camera Angle Note • One-shot AF may not focus properly on the following subjects. Click the desired position in the image and the camera Subjects Difficult to Focus On angle will move to center that position on the screen. However, if the position clicked is beyond the range of the pan or tilt, the camera angle will move only in the pan or tilt direction that is within the valid range of movement.
  • Page 39: Creating A Camera Specification File

    Creating a Camera Specification File You can load a camera list in the [Select Camera] dialog box (p. 33) if you create a camera specification file which lists connection information for cameras. The camera list allows for simple switching between camera connections for multiple cameras.
  • Page 40 Entering in a Text Editor Separate each field with a comma. When you save the file, use the .csv file extension. RegisterName,HostName,PortNumber,UserName,Password,ConnectType B1F VB-H730F,,80,root,camera1,0 1Fa VB-H630VE,,80,root,camera2,0 1Fb VB-H630D,,80,root,camera3,0 2Fa VB-H630D,,80,root,camera4,0 2Fb VB-H630D,,80,root,camera5,0 3Fa VB-H730F,,80,root,camera6,0 R VB-H630VE,,443,root,camera7,0 Important • Enter the actual administrator passwords in the camera specification file. Handle the camera specification file with sufficient care. •...
  • Page 41: Top Page Of The Camera

    Chapter Top Page of the Camera ❏ Accessing the Setting Page, Admin Tools and Viewer...
  • Page 42: Accessing The Top Page Of The Camera

    Accessing the Top Page of the Camera Accessing the Top Page of the Camera User Authentication From the top page of the camera, you can navigate to the User authentication is required to access [Setting Page], Setting Menu to configure various camera settings, launch [Admin Tools] and [Admin Viewer].
  • Page 43: Setting Page

    Chapter Setting Page ❏ Administrator Password and Network Detailed Settings ❏ Camera Date and Time Settings ❏ Camera Name and Initial Camera Settings Related Settings ❏ Video Size and Quality Settings ❏ RTP Streaming Settings ❏ Upload and E-mail Notification Settings ❏...
  • Page 44: Setting Menu

    Video server, audio server and HTTP server settings Link to web page customized by the user (For details, (p. 65) contact your nearest Canon Customer Service Center.) • Event Video record settings, volume detection, external device output, external device input, timer, and sound...
  • Page 45 Setting Menu Important Notes on Use with Internet Explorer 8/9/10/11 If the pop-up is blocked and an information bar appears when attempting to access [View Logs] or [View Current Settings] on the maintenance page, enable Pop-up by following the procedure explained in the information bar.
  • Page 46: Accessing The Setting Menu

    Accessing the Setting Menu The various settings of the camera are configured by accessing the camera in the web browser. First, access the top page of the camera (p. 42). For details on entering the user name and password, see p. 42. Setting Menu Items Common to All Setting Pages Applying New Settings...
  • Page 47 Accessing the Setting Menu Returning to the Setting Menu Click [Settings menu] at the top right of each setting page to return to the Setting Menu. Important • Do not open multiple setting pages at one time and try to change the settings of a single camera.
  • Page 48: Administrator Password/Lan/Ip Address/Dns

    [Network] Setting Administrator Password, LAN, IP Address, DNS, etc The following can be set here. • Administrator Password Set the administrator password. • LAN (1) [LAN Interface] Set the IP address and other items needed to Select [Auto], [Full Duplex] or [Half Duplex]. Normally establish a LAN connection.
  • Page 49 [Network] Setting Administrator Password, LAN, IP Address, DNS, etc (5) [AutoIP] (6) [IPv6 Default Gateway Address] Set AutoIP to [Disable] or [Enable]. Enter a default gateway address if [Disable] is specified in (2). Be sure to set when connecting the (6) [IPv4 Address (AutoIP)] camera to a different subnet from that of the viewer.
  • Page 50 SNMP manager. (single-byte) characters in length. If left blank, the following will be used by default: (6) [Host Name Registration with DDNS] VB-H43 Select [Enable] to register the entered name server VB-H630VE or VB-H630D address and host name of the camera.
  • Page 51: [Date And Time] Setting Date And Time

    [Date and Time] Setting Date and Time The [Time Zone] is not selected automatically, and The following can be set here. must be set separately as required. • Current Date and Time (3) [Auto-Setting of NTP Server] The date and time set in the camera is shown. When [Setting Method] is set to [Synchronize with NTP •...
  • Page 52 (5) [Daylight Saving Time] Select [Enable] to automatically adjust the daylight saving time according to the time zone or [Disable] not to automatically adjust the daylight saving time. Note • If [Synchronize with computer time] is selected, after clicking [Apply], [Setting Method] will change to [Set manually]. •...
  • Page 53: [Camera] Setting Initial Camera Settings And External Device Name

    [Camera] Setting Initial Camera Settings and External Device Name (1) [AE Mode], [Slow Shutter], [Shutter Speed] The following can be set here. Set the exposure control and shutter speed for the • Camera Name camera startup. Enter the name of the camera. The camera name [AE Mode] is required for use with RM-Lite.
  • Page 54 [Average] Select this option to capture video under daylight The entire screen is metered by averaging. fluorescent lighting. A stable exposure can be achieved even in a [White Fluorescent] capture environment where there are notable Select this option to capture video under daylight brightness differences within the screen.
  • Page 55 [Camera] Setting Initial Camera Settings and External Device Name Camera Control • Setting a slow shutter speed may make it impossible for intelligent functions to work correctly. Select a shutter speed that suits the capture conditions and purpose. • In conditions where an outdoor scene is captured from an indoor location through a glass window, the camera may focus on the glass surface if there is dust or (1) [Digital Zoom]...
  • Page 56 (3) [Image Flip] • See “Important” on p. 98, p. 104 for precautionary notes Select [Disable] or [Enable] for the orientation of the regarding Admin Tools configuration when image stabilizer is camera video. set. • See “Important” on p. 142 for precautionary notes regarding Note the Viewer when image stabilizer is set.
  • Page 57: [Video] Setting Video Size, Quality And Frame Rate

    [Video] Setting Video Size, Quality and Frame Rate The following can be set here. Important • All Videos • Changing the [Video Size Set] setting will disconnect all Specify the set of video sizes used by the camera. connections and then change all the video sizes. Consequently, users connected to the camera must •...
  • Page 58 H.264(1) Important • When streaming two H.264 videos, setting the video size settings for H.264(1) and H.264(2) to the following combinations restricts the frame rate to a maximum of 15 fps. For all other combinations, a frame rate of up to 30 fps can Configure settings using H.264(1) when using H.264 be selected.
  • Page 59 [Video] Setting Video Size, Quality and Frame Rate (1) [Date display] Important Select whether to enable date display over images. If [Enable] is selected, date information will be The on-screen time display is not suitable for usage where high displayed over images. reliability is required.
  • Page 60: [Rtp] Setting Rtp Server, Audio Multicast And Rtp Streaming

    [RTP] Setting RTP Server, Audio Multicast and RTP Streaming value reaches 0, the signal can no longer be The following can be set here. distributed. For example, if TTL is set to [1], multicast • RTP Server distribution is confined to the local segment only and Enable RTP, and set the RTSP authentication cannot be distributed by the router.
  • Page 61 [RTP] Setting RTP Server, Audio Multicast and RTP Streaming distribution is confined to the local segment only and cannot be distributed by the router. (6) [Audio Transmission] Set RTP streaming audio transmission to [Disable] or [Enable]. Note • RTP stream URL rtsp://IP_address:port_number/rtpstream/config1(~5)=r|u|m [=r|u|m] is optional and can be omitted.
  • Page 62: [Upload] Setting Http/Ftp Upload And E-Mail Notification

    [Upload] Setting HTTP/FTP Upload and E-mail Notification Enter the number of frames or seconds of video to be The following can be set here. buffered after the event. The maximum amount is • General Upload number of frames for a [JPEG] selection and number Set the upload operation to be performed and the of seconds for an [H.264(1)] selection in [Video image buffer.
  • Page 63 [Detected mode Operation] (p. 114). • For information about the HTTP upload function and settings, – If [External Device Input Event] is enabled, disable [Active contact your nearest Canon Customer Service Center. Event Operation], [Inactive Event Operation], or [Ongoing Active Event Operation] (p. 68).
  • Page 64 [Maximum Number of Loops] Set an appropriate method according to the If [Loop] is set under [File Naming], enter the authentication method used by the SMTP server to maximum number of loops in the range of 0 to 9999. send to. [User Setting] [User Name], [Password], [POP Server] Images are uploaded according to the file naming...
  • Page 65: [Server] Setting The Video Server, Audio Server And Http Server

    [Server] Setting the Video Server, Audio Server and HTTP Server Audio Server The following can be set here. • Video Server Set the video transmission from the camera. • Audio Server Set the audio transmission/reception. • HTTP Server Set the authentication method, and HTTP port number.
  • Page 66 This setting is available only when [Audio (3) [HTTPS Port] Transmission from the Camera] is set to [Enable] and Set the HTTPS port number to 443 or in the range of [Audio Reception from Viewer] is set to [Enable]. 1024 to 65535. Normally [443] (factory default setting) is used.
  • Page 67: [Event] Setting Video Record, Volume Detection, External Device Output/Input

    [Event] Setting Video Record, Volume Detection, External Device Output/Input, Audio Playback and Timer Volume Detection The following can be set here. • Video Record Setting Set where video is recorded when an event occurs. • Volume Detection Set the operation to be performed at the time of volume detection.
  • Page 68 necessary to set the presets with the Preset Setting (3) [Pulse Output Time (sec)] Tool under Admin Tools (p. 100). If there is no need Enter the pulse output time in the range of 1 to 120 for additional camera operation, select [None]. (sec.).
  • Page 69 [Event] Setting Video Record, Volume Detection, External Device Output/Input, Audio Playback and Timer (3) [Active Event Operation] (13)[Sound Clip] Select the operation to be performed upon an active Select the sound clip to be played. For registration of event. If [Enable] is selected, (6) [Preset], (7) [Video sound clips, see p.
  • Page 70 (5) [Video Record] blank field is applied, the sound clip will be deleted. Specify the video record action. When [Enable] is To delete a registered audio file, click [Delete] next to selected, video will be transmitted to the destination the sound clip name you want to delete. selected in [Video Record Action] (p.
  • Page 71: [Access Control] Setting User Access Privileges

    [Access Control] Setting User Access Privileges Note The following can be set here. Authorized users have higher authorities than guest users. • Authorized User Account For details, see “User Authorities and Camera Control Privileges” Register who can access this camera. (p.
  • Page 72 IPv6 Host Access Restrictions (1) [Apply Host Access Restrictions] Set IPv6 host access restrictions to [Disable] or [Enable]. (2) [Default Policy] If IPv6 host access restrictions are applied, select [Authorize Access] or [Prohibit Access] for the default policy. (3) [Prefix / Prefix Length] Create a list of permitted hosts and restricted hosts and set IPv6 address access for each host to [Yes] or [No].
  • Page 73: [Ipsec] Setting Ipsec

    [IPsec] Setting IPsec (6) [DH Group] The following can be set here. Select [Group 2] or [Group 2->Group 1] for the key • IPsec generation information that will be used in the DH Set the IPsec setting method. algorithm for key exchange via auto key exchange protocol IKE.
  • Page 74 (8) [IKE Pre-Shared Key] (7) [Destination Subnet Mask Length] (IPv4), [Destination Enter the pre-shared key for IKE (auto key exchange) Prefix Length] (IPv6) (up to 127 characters). This setting is required only if [IPsec Mode] is set to [Tunnel Mode] in (2). If IPv6 is used, enter a desired prefix length for the Important connection destination in the range of 16 to 128.
  • Page 75 [IPsec] Setting IPsec identifying the SA, be careful not to specify an inbound SPI whose value is already used in the SPI for other ESP. If [Security Protocol] was set to [AH] or [ESP and AH] in (5), (16) [SA AH Authentication Algorithm] to (20) [SA AH SPI (inbound)] must be set.
  • Page 76: [Ssl/Tls] Setting Http Communication Encryption

    [SSL/TLS] Setting HTTP Communication Encryption The following can be set here. Important • Certificates With regard to security, it is recommended that you use a self- Create an SSL/TLS certificate. signed certificate where complete security does not need to be ensured through operation tests, etc.
  • Page 77 [SSL/TLS] Setting HTTP Communication Encryption (6) [Display Server Certificate Details] Click [Exec] to view the details of the certificate. (7) [Display Self CA Certificate] Used for the purpose of testing SSL communications, but otherwise not normally used. (8) [Backup] Click [Exec] to perform a backup of the certificates and private key.
  • Page 78: [802.1X] Network Port Authentication Settings

    [802.1X] Network Port Authentication Settings Certificate Information The following can be set here. • 802.1X Authentication Display the 802.1X authentication enable/disable control and status. This is displayed only when [Authentication Method] is set to [EAP-TLS], [EAP-TTLS], or [EAP-PEAP]. • Authentication Method Set the authentication method used for 802.1X (1) [CA Certificate Status] authentication.
  • Page 79 [802.1X] Network Port Authentication Settings (5) [Delete Certificate] Deletes all installed CA certificates, client certificates, and client private keys. Only “CA Certificate” is displayed when [Authentication Method] is set to [EAP-TTLS] or [EAP-PEAP], but any installed client certificates and client private keys are also deleted.
  • Page 80: [Memory Card] Memory Card Operations And Settings

    [Memory Card] Memory Card Operations and Settings Note The following can be set here. • When [JPEG] is selected in [Video Format] and an upload error • Memory Card Operations occurs, the frame rate of video recorded in JPEG format is Perform MEMORY card operations.
  • Page 81 [Memory Card] Memory Card Operations and Settings Memory Card Operations (mount status) Memory Card Information (1) [Memory Card Recognition] Displays the status of the memory card. The three (1) [Mount/Unmount] status messages are [Memory Card Not Inserted], In mount status, [Unmount] will appear. Click [Not Mounted] and [Mounted].
  • Page 82 Important Information recorded to the memory card may be regarded as “personal information”. Take sufficient precautions for handling this information when releasing to third parties for disposal, transfer or repair. Note For accessing files saved to the memory card, see “Memory Card Access”...
  • Page 83: [Reboot Item] Setting Items Requiring Rebooting

    [Reboot Item] Setting Items Requiring Rebooting The following settings that require rebooting before changes take effect can be found on a single page. • LAN, IPv4, IPv6, Installation Conditions (VB-H43/ VB-M42 only), HTTP Server (1) [LAN] LAN interface, maximum packet size settings (p. 48) (2) [IPv4] IP address, IPv4 settings, etc.
  • Page 84: [Maintenance] Viewing Current Settings, Event Logs And Performing Maintenance

    [Maintenance] Viewing Current Settings, Event Logs and Performing Maintenance (6) [Restore Settings] The following items can be used here. Restore all settings, other than the date and time, from • Device Information a backup file on a memory card. Display information about the current device. The IP address, SSL or 802.1X certificates, and private key files are also restored.
  • Page 85: Chapter 6 Admin Tools

    Chapter Admin Tools ❏ Privacy Mask Setting ❏ Panorama Image Registration ❏ View Restriction Setting ❏ Camera Preset Setting ❏ Intelligent Function Setting ❏ Viewing Logs ❏ Managing Memory Card Video...
  • Page 86: Admin Tools Overview

    Admin Tools Overview Admin Tools consists of applications for remotely making camera settings, checking operating conditions, and acquiring logs. Admin Tools Panorama Creation Tool (p. 88) (p. 93) This is the top page of Admin Tools. All tools can be A panorama image creation tool that shows the entire launched from this page.
  • Page 87: Preset Setting Tool

    Admin Tools Overview Preset Setting Tool Log Viewer (p. 100) (p. 119) A tool that lets you set presets and the home position This viewer shows the logs of operating conditions of the visually. You can make the desired settings with the camera.
  • Page 88: Accessing The Admin Tools

    Accessing the Admin Tools Launching the Admin Tools • In environments without a proxy server, select [Internet options] > [Connections] tab > [LAN settings] and clear the [Automatically detect settings] checkbox in Internet Explorer. The Admin Tools can be launched from the top page of the camera.
  • Page 89: Privacy Mask Setting Tool

    Privacy Mask Setting Tool A tool that lets you cover certain areas on the camera image with privacy masks. When the camera is panned, tilted, or zoomed, the privacy mask area responds to the camera image. You can set privacy masks for up to eight areas while checking the image on the camera.
  • Page 90: Setting The Privacy Mask Area

    be obtained the moment the Privacy Mask Setting (16)[Restore settings] Tool is launched. Clear the settings you have specified on the screen of the tool and restore the settings saved in the camera. (6) [Control for Admin] button Displays the Control for Admin Panel (p. 127). (17)[Save settings] Save the privacy mask settings specified under (7) Registered Privacy Mask Display Area (Capture area)
  • Page 91 Privacy Mask Setting Tool Important (2)(3) (4) • The privacy mask areas are also part of the intelligent function detection area. Subject movement may be seen. • Privacy masks are applied to all images transmitted from the camera (live video, uploaded images, recorded video, video recorded to an memory card).
  • Page 92: Changing/Deleting A Privacy Mask Area

    Changing/Deleting a Privacy Mask Area How to Change Select the privacy mask area you want to change. Click the privacy mask area you want to change in the registered privacy mask display area (capture area) or select a privacy mask area by clicking [Next]. Note Select a disabled privacy mask and click [Quick change] to enable it.
  • Page 93: Panorama Creation Tool

    Panorama Creation Tool A panorama image capture/creation tool that shows the entire area that can be captured by this camera. When performing pan, tilt, or zoom operations, setting presets using the viewer, etc., you can see at a glance which part of the entire area the set area is occupying.
  • Page 94: Display Screens Of Panorama Creation Tool

    Display Screens of Panorama Creation Tool (12) (13) (14) (11) (10) Capturing a Panorama Image (1) [Load from camera] Show the panorama image saved in the camera. Click [Start Panorama Creation]. (2) [Save to camera] Save the currently shown panorama image in the The capture is started.
  • Page 95: Saving/Deleting A Panorama Image On The Camera

    Panorama Creation Tool Saving a Panorama Image as Image Files/ Note Opening from Image Files • While a panorama image is being captured, the image stabilizer function is temporarily disabled. You can save a recorded panorama image as an image •...
  • Page 96: View Restriction Setting Tool

    View Restriction Setting Tool View Restriction Setting Tool is a tool that limits the range that can be captured by the camera. If view restrictions have been set, you can limit the displayable capture range using the viewer. To limit zoom or a certain field of view when publishing live video, use the View Restriction Setting Tool to set the view restrictions easily.
  • Page 97: Display Screens Of View Restriction Setting Tool

    View Restriction Setting Tool Display Screens of View Restriction Setting Tool (6)-1 (6)-2 (6)-3 (10) (11) (12) (13) (1) Image Display Area (6)-3 Telephoto preview frame (yellow frame) The image currently captured by the camera is shown. Telephoto restriction setting (restriction of Pan, tilt, and zoom operations are the same as in the maximum zoom ratio) Admin Viewer.
  • Page 98: Setting View Restrictions

    Setting by Loading Position Information from [Wide-angle]: Wide-angle limit of the view restriction. Click [Get value] to load the zoom Image in Image Display Area ratio of the current camera angle. Select the [Apply the view restriction] checkbox. (11)[Display in panorama screen] Apply the current view restriction settings to the panorama screen.
  • Page 99 View Restriction Setting Tool Maximum wide-angle viewing angle Pan controllable area Maximum horizontal captured area • The pan and tilt ranges vary depending on the zoom ratio (view angle). Setting view restrictions When wide-angle is selected, automatically restricts the capture of the camera the camera operating operating angle would exceed angle.
  • Page 100: Preset Setting Tool

    Preset Setting Tool A tool that lets you set presets and the home position. You can make the desired settings with the mouse by referring to the preview in the panorama or full image mode. You can also set Preset Tour whereby the camera tours and monitors multiple presets.
  • Page 101: Display Screens Of Preset Setting Tool

    Preset Setting Tool Display Screens of Preset Setting Tool Preset Setting Tool has two display screens, the [Preset] tab and the [Preset Tour] tab. With the [Preset] tab, up to 20 presets and the home position are set while referring to the panorama screen or full image. With the [Preset Tour] tab, Preset Tour is set whereby the camera tours and monitors multiple presets.
  • Page 102: Setting The Preset

    (11)[Detailed Settings] (16)Camera Parameters Show the detailed settings. Displays the values for the pan and tilt positions and zoom viewing angle in accordance with the size and (11)-1 [Show in viewers] checkbox position of the preset preview frame on [Full Image]. Select this checkbox to use presets in the viewer.
  • Page 103 Preset Setting Tool Using the Digital PTZ Function to Set Presets Operate the camera from the image display area, set it to the desired position and click [Quick Registration]. Use the Digital PTZ function to set part of the area that can be captured by the camera as a preset.
  • Page 104 Note Important Digital PTZ is a function for transmitting only the specified part of • To use presets in the viewer, select the [Show in viewers] a camera video. Therefore, this function reduces the load on the checkbox. network. • Set presets again if the camera mounting conditions have been changed.
  • Page 105: Preset Tour

    Preset Setting Tool Preset Tour (9) [Speed (Z)] Select [Slow] or [Fast] for the camera speed during zoom. Set a preset tour whereby the camera tours and monitors the multiple presets currently set. (10)[Pause (sec)] Set the time at which the camera stops at the preset position.
  • Page 106 Select the preset number you want to add to the tour schedule from the [Preset] selection box, and then click [Add]. The preset is registered in the tour schedule list. Up to 20 presets can be registered. Select a preset in the tour schedule list, and set the preset operation.
  • Page 107: Intelligent Function Setting Tool

    Intelligent Function Setting Tool This tool is used to set intelligent functions that perform uploads, notify the viewer, audio playback, etc., if a change has occurred in the captured image due to movement of a subject. Camera Tampering Detection Camera E-mail notification Moving Object Detection Volume Detection...
  • Page 108 Abandoned Object Detection Detect objects that are carried in and abandoned for a certain amount of time. This function can be used to detect objects that have been left. Abandoned object detection is triggered when an object is left in the detection area for a specified duration.
  • Page 109 The intelligent functions are not suitable for applications where high reliability is required. If constant and maximum reliability is required for surveillance it is not recommended that you use this function. Canon shall assume no liability for any accident, loss or other undesirable outcomes resulting from intelligent function operations.
  • Page 110: Display Screen Of Intelligent Function Setting Tool

    Display Screen of Intelligent Function Setting Tool (2) (3) (11) (12) (13) (14) (15) (16) (17) (18) (10) (19) (20) (1) Image Display Area (5) [Obtain/Release Camera Control] button The image currently captured by the camera is This button is used to obtain/release the camera shown.
  • Page 111: Flow Of Intelligent Function Setting

    Intelligent Function Setting Tool If camera control privileges are not obtained, this (19)[Restore settings] function is grayed out. Clear the settings you have specified on the screen of the tool and restore the settings saved in the camera. Important (20)[Save settings] Save the edited detection settings in the camera.
  • Page 112 • If [Video] > [Video Size Set] on the Setting page is changed, Specify a detection setting number from 1 to 15 for the be sure to change the preset position setting (VB-H43/ detection area you want to set. VB-M42 only) and intelligent function settings, and check the operation.
  • Page 113: Setting Intelligent Function Detection Settings

    Intelligent Function Setting Tool Setting Intelligent Function Detection Image Display Area Settings Setting Detection Criteria ([Detection Detection Area Criteria] tab) Set detection criteria while operating the camera and checking the image in the image display area. (1) [Detection Settings Name] You can use up to 64 characters in a detection setting [Detection Criteria] tab name.
  • Page 114 [Audio Playback at ON Event] checkbox Important When selected, the sound set in (4) [Sound Clip Name] is played at the moment the detected mode is It is recommended that the detection criteria are set in a triggered to ON. condition as close as possible to the condition in which the camera is actually used.
  • Page 115 Intelligent Function Setting Tool Setting the Detection Line Use the image display area to set the detection line. Specify a detection line consisting of a polygonal line with a maximum of 32 angles. In the image display area, click the start point of the detection line and then click the end point.
  • Page 116 contour lines take on the same color as the detection area and “detected” mode is triggered to ON. Detection area Object size indicator Contour of abandoned object Any moving objects detected are shown with contour lines. If a moving object is smaller than [Object Size (%)], its contour lines are white.
  • Page 117 Intelligent Function Setting Tool Detect criteria for [Camera Tampering Detection] Detect criteria for [Passing Detection] For [Camera Tampering Detection], the entire image Set the passing direction and decision point of the moving display area becomes the detection area. “Detected” object for the detection line that the moving object will mode will be triggered to ON when the image is cross.
  • Page 118 Select [Reduce effects of lighting change]. Important Perform a detection test in advance to make sure that the detection frame continues to be displayed for a subject targeted for passing detection. Note Click [Save settings]. • A ratio of up to 30% can be set for [Object Size (%)] in passing detection.
  • Page 119: Log Viewer

    Log Viewer This tool lets you view the operating condition log of the camera. Display Screens of Log Viewer (10) (12) (11) (13) (14) (15) (16) (17) (18) (1) [Download] Copy to the clipboard logs that you have selected on Download log files from this camera or memory cards.
  • Page 120: Downloading Log Files

    Downloading Log Files (13)[Date & Time] Set the date and time of the log you want to show using the filter function. When Log Viewer is launched, the latest log files will be Select the [Specify start date & time] or [Specify end downloaded and displayed automatically.
  • Page 121 Log Viewer Saving a Log to a File/Opening a Saved Log Set the following conditions and click [Apply filter] to show only the logs matching the specified conditions. How to Save Click [Save to local file] and save using the [Save As] dialog box.
  • Page 122: Recorded Video Utility

    Recorded Video Utility This utility manages video recorded on an memory card. It allows you to play back recorded video and download it to a PC, display a video list or perform filtering. Display Screens of Recorded Video Utility (13) (10) (11) (12)
  • Page 123: Confirming Recorded Video

    Recorded Video Utility Confirming Recorded Video Click [Select All] to select all videos on the list. The video list displays the following information: Narrowing Down the Number of Videos [Date & Time] Displays the date and time of a video recording. Use [Filter] to narrow down the number of videos that [Format] appear in the video list to the ones you need.
  • Page 124: Downloading Video

    Downloading Video Select a folder to export to and click [OK]. The video is exported. Download video recorded on an memory card to a PC. Note Specify the folder to download video to in [Download • The exported video files can be played back using QuickTime to].
  • Page 125 Recorded Video Utility • [Not Downloaded] or [Partially Downloaded] JPEG videos may [Recording Date & Time] not be played back in the order they were recorded. Displays the date and time of video frames that are being displayed. Slider/Playback Control [Playback File No.] Displays file numbers and total number of video files that are being displayed.
  • Page 126: Deleting Videos

    [Playback with External Player] Start up the external player (Windows Media Player, etc.) and the selected video is played back. [Open Video folder] Open the folder storing the selected video. Double click the video file in the folder to play it back. Note •...
  • Page 127: Control For Admin

    Control for Admin Operating the Control Items This panel is used to adjust video from the camera that is displayed by each Admin Tool. The panel is available to The panel operates in the same way as Control for Admin the Privacy Mask Setting Tool, View Restriction Setting of the Admin Viewer.
  • Page 129: Chapter 7 Admin Viewer/Vb Viewer

    Chapter Admin Viewer/VB Viewer ❏ Differences between the Admin Viewer and the VB Viewer ❏ User Authorities and Camera Control Privileges ❏ Viewer Startup and Operation ❏ Camera Control and Obtaining Camera Control Privileges ❏ Admin Viewer Operation and Settings...
  • Page 130: Overview Of Viewer

    Overview of Viewer Accessing this viewer via a web browser allows you to display images and operate the camera. Two types of viewer are available, the Admin Viewer and the VB Viewer. Admin Viewer VB Viewer Major Differences Between the Admin User Authorities and Camera Control Viewer and the VB Viewer Privileges...
  • Page 131 Overview of Viewer [Administrator] Important This user is given all authorities. The user name is fixed to “root”. • Only the [Administrator] can transmit audio from the viewer. The Administrator can launch the Admin Viewer from • At any time, the [Administrator] can launch the Admin Viewer the [Admin Viewer] link on the top page.
  • Page 132 Video Distribution VB Viewer Video size, video display size, full screen mode, reconnect, audio reception, get a Audio Distribution snapshot Panorama display Digital PTZ Video Distribution* VB Viewer Video size, video display size, full screen mode, reconnect, get a snapshot Panorama display Digital PTZ *1 PTZ: Pan, tilt, zoom...
  • Page 133: Launching The Viewer

    Launching the Viewer Launching the Viewer The viewer is launched. Important • The Admin Tools Certificate must be installed on a PC that is using the Admin Viewer. (p. 26) • This “Operation Guide” explains relevant operations based on the IP address “” (factory default setting). You must enter the actual IP address set for the camera when following instructions.
  • Page 134: How To Operate The Viewer

    How to Operate the Viewer Display Screens of Admin Viewer The following gives an overview of the functions of buttons, boxes and other screen elements displayed in the Admin Viewer. The following screen shows the Admin Viewer with all panels opened. In practice, you only open panels that are necessary, and can put them anywhere desired in the web browser.
  • Page 135: Vb Viewer

    How to Operate the Viewer (11)[BLC] (Back Light Compensation) button You can operate the camera by controlling the frame This button turns on/off backlight compensation. This lines within the panorama display area. control is effective when the image is dark due to (28)Digital PTZ Panel backlight.
  • Page 136: Obtaining Camera Control Privileges

    (3) Video Display Size (20)Panorama Display Area Set the display size of the image shown on the screen. Displays panorama images registered in the camera. You can operate the camera by controlling the frame (4) [Full Screen Mode] button lines within the panorama display area. Live images are shown in full screen mode.
  • Page 137: Controlling The Camera

    How to Operate the Viewer Waiting for control privileges When waiting for control privileges in the VB Video Display Area Viewer, the remaining standby time is shown This slider is used to control on the control privilege status indicator. the tilt (vertical movement) of the camera.
  • Page 138 Changing the Camera Zoom Ratio Using the Preset/Home Position Move the knob on the slider up or down to zoom in or out You can control the camera using presets and home The camera zoom ratio will change according to the knob position registered in the camera beforehand (p.
  • Page 139: Cropping And Displaying Part Of An Image (Digital Ptz)

    How to Operate the Viewer Cropping and Displaying Part of an Image The preview frame is blue when you have not obtained camera control privileges. When you obtain camera (Digital PTZ) control privileges, the preview frame turns yellow and you can use the following procedures to resize and move it.
  • Page 140: Setting Video And Audio

    also moves in accordance with the operation of the pan, Selectable video size tilt, and zoom sliders. [Video Size Set] setting JPEG H.264* 480 x 270 Using a Preset or the Home Position 1920 x 1080 / 960 x 540 / 960 x 540 480 x 270* You can use a registered preset or home position to...
  • Page 141 How to Operate the Viewer [Video Size Set] cannot be set to [1920 [Audio Reception] Displays the Audio Reception x 1080 / 960 x 540 / 480 x 270] (p. 57). panel. [Audio Transmission] Displays the Audio Transmission [Actual Pixels] displays the video at the size at which it is panel.
  • Page 142: Checking Information

    • The first time the Audio Reception panel is launched from the VB Also, the viewing angle of image display becomes smaller than Viewer, a message to install the “Canon Network Camera Audio the angle (frame) displayed in the panorama display area.
  • Page 143: Performing Operations And Settings In The Admin Viewer

    Performing Operations and Settings in the Admin Viewer The operations and settings that can be performed only in the Admin Viewer are explained. Transmitting Audio Important In the Admin Viewer, you can transmit audio via an When the Viewer PTZ function is used, you cannot operate the external device connected to the camera.
  • Page 144: Using Control For Admin

    Adjusting the Preview Frame Size Exiting Viewer PTZ Drag the preview frame line to make the frame smaller, Click the [Viewer PTZ] button again. The Viewer PTZ and a magnified view of the image in the frame will be panel closes and Viewer PTZ is exited. shown in the image display area.
  • Page 145 Performing Operations and Settings in the Admin Viewer Opening/Closing and Moving Control Items The checkbox is always checked if [Control by zoom position] is selected in [Camera] > [Camera Control] Clicking the title of a control item will open or close it. >...
  • Page 146 Setting the Exposure Note • When [Auto] or [Manual] is selected for smart shade control, the video data size increases. • When [Manual] is selected for smart shade control, setting a high compensation strength may increase screen noise. If noise is noticeable, lower the control level. Setting the Focus [Auto] :Automatically focuses on the...
  • Page 147 Performing Operations and Settings in the Admin Viewer Setting White Balance For an explanation on each item set in [Metering Mode], see [Metering Mode] in the Setting page (p. 53). (4) [Shutter Speed] When [Manual] or [Auto (Shutter-priority AE)] is selected for [Exposure], select the shutter speed desired.
  • Page 148 • If the subject looks greenish under mercury lamps in the [Auto] mode, select the [Mercury Lamp] mode under light source. If the image is still not shown in appropriate colors under mercury lamps when the [Mercury Lamp] mode is selected under light source, use [One-shot WB].
  • Page 149 Performing Operations and Settings in the Admin Viewer Example: Select (2) [Day Mode] or (3) [Night Mode] in [Day/ Output 1: inactive Night] (p. 148). Output 2: active Under the lighting conditions selected in step 1, adjust the focus position as required while watching the Registering Custom Settings video.
  • Page 150 Adjusting Image Quality Setting automatic control Click the [Auto Control Settings] button to display the [Auto Control Settings] panel, and set the [Day/Night Mode Switching] and [Timer]. (1) [Noise Reduction] Select [Mild], [Standard], or [Strong] for the noise reduction setting. Principally, this setting is more effective in low-light conditions.
  • Page 151: Displaying Event Status

    Performing Operations and Settings in the Admin Viewer Displaying Event Status Clicking the [Event Display] button will show the event Example: display panel, which shows the input status of external Volume Detection status ON devices, as well as the status of image and volume detection by the intelligent function.
  • Page 152: Recording To An Memory Card Manually

    Recording to an Memory Card Manually Confirming Manually Recorded Video Use the Recorded Video Utility (p. 122) to confirm video Video displayed in the Admin Viewer can be manually manually recorded to an memory card. recorded to an memory card. Click the [Recorded Video Utility] button to start the Recorded Video Utility from the Admin Viewer.
  • Page 153: Chapter 8 Appendix

    Chapter Appendix ❏ Memory Card Access ❏ Modifiers ❏ Troubleshooting ❏ List of Log Messages ❏ List of Viewer Messages ❏ Restore Default Settings ❏ List of Factory Default Settings ❏ Index...
  • Page 154: Memory Card Access

    • When deleting a video using a method other than the Recorded Video Utility, you must perform [Recreate Video Management Information] under [Memory Card] in the setting page (p. 81). • Canon will assume no liability for any accident or damage resulting from use of FTP software. Directory Structure for Data Downloaded with Recorded Video Utility When video on an memory card is downloaded to a computer with the Recorded Video Utility, folders are created automatically in accordance with conditions such as the camera and the date and time.
  • Page 155 Memory Card Access Note • A folder is created once per hour. • If the time difference is added to the starting and ending times, it will equal the local time. File Name Format for Data Downloaded with Recorded Video Utility Example: Video, manually recorded on Sept.
  • Page 156: Modifiers

    Pan position -179.99 – 180.00 Tilt position -179.99 – 180.00 Zoom position 0.01 – 300.00 Camera server VB-H43/VB-H630VE/VB-H630D/VB-H730F/VB-M42/VB-M620VE/VB-M620D/VB-M720F Year of capture time 2001 – 2031 Month of capture time 01 – 12 Day of capture time 01 – 31 Day of week of capture time 0 –...
  • Page 157 Modifiers Available Modifiers The modifiers that can be used for each setting item are specified below. [HTTP Upload] (p. 63) [Parameter (query string)] All modifiers can be used. [FTP Upload] (p. 63) [Subdirectory Name to Create] Only the modifiers %y,%m,%d,%w,%H,%h,%n can be used. [File Name to Create] Only the modifiers %y,%m,%d,%w,%H,%M,%S,%s,%n can be used.
  • Page 158: Troubleshooting

    Troubleshooting Before contacting the dealer where you purchased the product or Canon's Customer Service Center, check the items specified as follows. If a log message is displayed, check the details of the message and corresponding countermeasure in the log message list.
  • Page 159 RM Viewer or another viewer that lets the administrator use audio. • In VB Viewer, audio cannot be used if the Canon Network Camera Audio Receiver add-on is not installed. The camera cannot be controlled.
  • Page 160: List Of Log Messages

    List of Log Messages Log Messages on the Camera W031 Transmitted video data size [info] Description %1= host=<Host>, user=<User>, Log messages are classified into the following types. video=<jpg | h264>:<Number of frames> (W031) Category Level Code Fault level W: WebView session, V: Session-less video client crit Error...
  • Page 161 List of Log Messages Application (Uploader) Messages A134 Invalid upload setting (FTP/HTTP mode) [notice] Description ftp/http mode invalid. uploader set <none> forcibly (A134) A004 Starting and stopping of uploader [info] Meaning The upload mode setting is invalid. The Description %1 uploader (A004) upload function was forcibly disabled.
  • Page 162 A470 Uploader initialization failed [crit] B102 Client connection denied [notice] Description uploader initialization failure - %1 (A470) Description %1 request denied [%2] (B102) Error number Client host IP address Meaning The uploader could not be initialized. Denial type (41 | 43 | ...) Countermeasure If the problem persists after rebooting the Meaning Client connection was denied due to an...
  • Page 163 List of Log Messages B204 Audio message reception failure [info] V021 Shutting down intelligence service [info] Description audio message recv error [%1:%2] (B204) Description shutdown intelligent. (V021) Error notification number Meaning Intelligent service was shut down. Cause of error V200 Video input warning [warning] Meaning The audio message could not be received.
  • Page 164 V400 Video input initialization error [crit] V420 Could not start intelligent service [crit] Description video %1 initialization failure - %2 (%3) Description intelligent initialization error [%1] [%2] . (V400) (V420) Video number Error number Process description Cause of error Error details Meaning Failed to initialize intelligent service.
  • Page 165 List of Log Messages HTTP Server Messages S012 External device service started [info] Description starting extio (S012) H143 User name specification error [notice] Meaning The external device input/output service was started. Description (http_auth.c.XXX) get_password failed, IP:%1 (H143) IP address S013 External device service shut down [info] Meaning An unknown user was specified in user Description...
  • Page 166 S303 Error on saving settings [err] S320 PAN/TILT operation error [err] Description Can’t update files of system settings (S303) Description %1 error occurred. [%2] (S320) Meaning An error generated while the system was PAN | TILT saving a setting. Setting could not be saved. Warning details Countermeasure Provide enough memory space by deleting Meaning...
  • Page 167 List of Log Messages Camera Messages R003 RTSP PLAY request received [info] Description PLAY received: client_IP=%1, profile=%2, num_of_sessions=%3(V=%4,A=%5, C001 Starting and stopping of camera control module M=%6,BC=%7) (R003) [info] Client IP address Description %1 camerad (C001) Profile name of requested PLAY starting | stopping Total number of client sessions Meaning...
  • Page 168 R006 Stopping multicast [info] R107 Insufficient resources [notice] Description stop multicast: profile=%1, Description RTSP Error: error_code=503: Service num_of_sessions=%2(V=%3,A=%4, Unavailable (R107) M=%5,BC=%6) (R006) Meaning Service unavailable due to insufficient Client IP address resources. For example, the max. number of RTP Profile name of requested connections exceeded.
  • Page 169 List of Log Messages R304 Client disconnected [err] Description RTP/HTTP connection closed by client (R304) Meaning Disconnected from client. R305 RTSP processing error [err] Description RTSP Error: error_code=500: Internal Server Error (R305) Meaning An RTSP processing error occurred.
  • Page 170: List Of Viewer Messages

    List of Viewer Messages Messages Displayed in the Information Field Messages displayed in the information field of the viewer are classified into the following three types. Icon Category Explanation Information Message Help messages on various buttons, pull-down lists, etc., as well as frame rate and other information from the camera are shown.
  • Page 171 The [Audio] button has been clicked when there is no audio device or the audio device has been disabled in the PC. Failed to initialize Canon Network Camera Audio ActiveX plugin is not installed within ten seconds after clicking the [Audio] Receiver.
  • Page 172: Restore Default Settings

    Restore Default Settings It is recommended that you write down the settings for respective camera functions. If you have forgotten the settings and want to set the camera from the beginning, restore the factory default settings first. *For factory default settings, see p. 174. Restoring the Initial Setting from the Maintenance Page in the Web Browser Launch the web browser and display the settings...
  • Page 173 Restore Default Settings Turn on the power while pushing the reset switch, and VB-H630D/VB-M620D keep pushing the reset switch for 5 seconds or more. Reset Switch The reset switch is located in a recessed area. Push the switch using the tip of a slender object such as a clip.
  • Page 174: List Of Factory Default Settings

    List of Factory Default Settings Item Setting Item Setting Administration Function • User Name (Administrator ID) root Name VB-H43/VB-M42 • Administrator password camera • Path to setting pages admin VB-H630VE/VB-H630D/ VB-M620VE/VB-M620D/ • LAN LAN Interface Auto VB-H730F/VB-M720F Maximum Packet Size...
  • Page 175 Video Size: Video Transmission 320 x 180 Device Name (alphanumeric characters) Maximum Frame Rate: Video 30.0 Transmission VB-H43/VB-H630VE/VB-H630D/VB-H730F Video Size: Upload / Memory 320 x 180 • All Videos card Video Size Set 1920 x 1080 / 960 x 540 / •...
  • Page 176 Item Setting Item Setting Common to all models Multicast TTL • On-screen display Audio Transmission Disable Date display Disable • RTP Streaming 4 Position of date display Upper left Video Size 480 x 270 JPEG* Format of date display YYYY/MM/DD Frame Rate Time display Disable...
  • Page 177 List of Factory Default Settings Item Setting Item Setting PASV Mode Enable Detect Criteria The reference volume level or above File Upload Path Reference Volume Level File Naming YYMMDDHHMMSSms Detect Criteria Duration (sec) Subdirectory Name to Create ON Event Operation Disabled File Name to Create image.jpg...
  • Page 178 Item Setting Item Setting Operation Mode Normally Open • Timer 4 Active Event Operation Disable Timer Event Disable Inactive Event Operation Disable Start Time 00:00 Ongoing Active Event Operation Disable End Time 00:00 Preset None Repeat Interval None Video Record Disable Video Record Disable...
  • Page 179 List of Factory Default Settings Item Setting Item Setting 13: / 32 Yes DH Group Group 2 14: / 32 Yes ISAKMP SA Validity Period (min) 15: / 32 Yes • IPsec Set 1 16: / 32 Yes IPsec Set Disable 17: / 32 Yes IPsec Mode...
  • Page 180 Item Setting Item Setting Security Gateway IPv4 Address SA ESP SPI (outbound) Security Gateway IPv6 Address SA ESP Encryption Key (inbound) Destination Subnet Mask Length 16 SA ESP Authentication Key Destination Prefix Length (inbound) IKE Pre-Shared Key SA ESP SPI (inbound) SA ESP Encryption Algorithm SA AH Authentication Algorithm HMAC_SHA1_96...
  • Page 181 List of Factory Default Settings Item Setting Item Setting SA AH SPI (inbound) Validity Period End Date • IPsec Set 5 • Encrypted Communications IPsec Set Disable SSL Communications Disable IPsec Mode Tunnel Mode • 802.1X Authentication Destination IPv4 Address 802.1X Authentication Disable Destination IPv6 Address...
  • Page 182: Index

    Index Numerics Client ............65, 78 Color Saturation ......... 54, 150 802.1X Authentication .........78 Control for Admin ........127, 144 Custom Installation ..........26 Custom Settings ..........149 Abandoned Object Detection ......116 Access Control ............71 Admin Tools ............86 Date ..............51 Admin Tools Certificate .........15, 26 Date and Time ............
  • Page 183 Index External Device Output ........149 IPv6 ..............49 IPv6 Host Access Restrictions ......72 Factory Default Settings ......172, 174 Filter ............121, 123 JPEG ..............57 Focus ............38, 146 Focus Mode ............54 Format ............80, 123 LAN ..............
  • Page 184 One-shot WB .............147 On-screen Display ..........58 Search Domain ..........50 Operating the External Device Output ....149 Self-Signed Certificate ........76 Operation Mode ..........68 Server ..............65 Output Volume ............65 Setting Menu ............44 Overwrite videos ..........80 Setup CD-ROM ............ 5 Sharpness ..........
  • Page 185 Index Video Record Action .......... 67 Video Record Setting ......... 67 Video Saving ............81 Video Server ............65 Video Size .......... 57, 134, 140 View Restriction Setting Tool ......96 Viewer Admin Viewer ........134, 143 RM-Lite Viewer ..........17 VB Viewer ..........
  • Page 186 BIE-7032-000 © CANON INC. 2014...

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