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Canon VB-H43 Operation Manual

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Network Camera

Operation Guide

Network Camera
ENGLISH
Be sure to read this User Manual before using the network camera.

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Table of Contents
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  Summary of Contents for Canon VB-H43

  • Page 1: Operation Guide

    Network Camera Operation Guide Network Camera ENGLISH Be sure to read this User Manual before using the network camera.
  • Page 2: Introduction

    Introduction Thank you for purchasing a Canon Network Camera (hereafter referred to as the camera)*. This “Operation Guide” explains the camera settings and operations. Read this guide carefully before using the camera to ensure correct use. Also, be sure to read the files in the LICENSE folder on the Setup CD-ROM.
  • Page 3: Trademark Notice

    Flaws or other problems with RM-Lite may result in recording approved scheme or your household waste disposal failure or destruction or loss of recorded data. Canon shall service or visit www.canon-europe.com/weee, or have no liability whatsoever for any loss or damages www.canon-europe.com/battery.
  • Page 4: Open Source Software

    Software under GPL and LGPL If you would like to obtain the source code under GPL/ LGPL, please contact us at nvsossg@canon.co.jp and provide the following information in English or Japanese: 1. Product name and firmware version.
  • Page 5: How To Read This Operation Guide

    Screenshots used with the explanations are generally Important Important notes and restrictions are from a Windows 7 PC connected to the VB-H43. provided. Be sure to read this section. Descriptions in this document use [1920 x 1080 / 960 x Contains operational reference 540 / 480 x 270] for the video size set.
  • Page 6: Safety Precautions

    If such changes or modifications should be made, you could be required to stop operation of the equipment. Canon U.S.A., Inc. One Canon Park, Melville, New York 11747, U.S.A. Tel No. 1-800-OK-CANON (1-800-652-2666)
  • Page 7 Canon will assume no liability for any accident or damage resulting from the use of these • Do not damage the connecting cable.
  • Page 8: Maintenance

    Maintenance Turn off the power before cleaning the camera. Cleaning of Exterior 1 Dampen a soft cloth with water or diluted neutral detergent and wipe away the grime gently. 2 Wipe with a dry cloth. Cleaning of Lens Use a commercial lens cleaner to remove grime on the lens surface.
  • Page 9: Table Of Contents

    Table of Contents Introduction ........................2 Disclaimer ..........................2 Notes on Network Security ...................... 2 Copyright..........................2 Notes on Privacy and Publicity Rights Regarding the Use of Video/Audio ......2 Trademark Notice........................3 Notes on the Included Software RM-Lite (Disclaimer) ............3 Notes on License Agreement for Included Software ..............
  • Page 10 Searching for Cameras and Setting up Networks..............28 Set the Password, Date and Time, Camera Name and Video ..........29 Registering Camera’s IP Address to Trusted Sites............... 30 Access the Top Page of the Camera to Check Video ..........31 Access the Top Page from Camera Management Tool............
  • Page 11 Table of Contents Chapter 5 Admin Tools Admin Tools Overview....................92 Admin Tools ......................... 92 Privacy Mask Setting Tool ....................92 Panorama Creation Tool ...................... 92 View Restriction Setting Tool ....................92 Preset Setting Tool ....................... 93 Intelligent Function Setting Tool ................... 93 Log Viewer ...........................
  • Page 12 Control for Admin ....................133 Using Control for Admin...................... 133 Chapter 6 Admin Viewer/VB Viewer Overview of Viewer....................136 Major Differences Between the Admin Viewer and the VB Viewer ........136 User Authorities and Camera Control Privileges..............136 Launching the Viewer ....................138 Launching the Viewer......................
  • Page 13: Before Use

    Chapter Before Use ❏ Camera Features ❏ Software Information ❏ Operating Environment and Precautions...
  • Page 14: Features

    Features This camera integrates both camera and server functions into a compact network camera. Common Features Zoom Lens (Built-in) 20x optical (12x digital) zoom lens with auto focus function 3x optical (4x digital) power zoom lens Number of Effective Pixels Equipped with a CMOS sensor, the camera supports high-quality video monitoring.
  • Page 15: Camera Software

    View Restriction Setting Tool You can purchase additional licenses as necessary. • Preset Setting Tool • Intelligent Function Setting Tool Canon H.264 Additional User License AUL- • Log Viewer VB (Sold Separately) • Recorded Video Utility Additional license added for viewing H.264 video with multiple computers via Admin Viewer or Recorded Video Utility.
  • Page 16 Note Licenses for upgrading from RM-9 to RM-25 or RM-64, and from RM-25 to RM-64 are also available. RM-V This additional license lets you install RM-64/RM-25/RM-9 RM Manager and Viewer on multiple computers. Purchase the license to be able to view images captured by the camera from multiple sites and for other similar purposes.
  • Page 17: Rm-Lite (Please Refer To The "Administrator Manual")

    Flow of Video from the Camera Flow of Recorded Video VB-R11VE, VB-R11, VB-R10VE, VB-M641VE, VB-M641V, VB-M640VE, VB-M640V, VB-M741LE, VB-M740E, VB-H43, VB-H630VE, VB-H630D, VB-H730F, VB-M42, VB-M620VE, Supported cameras VB-M620D, VB-M720F, VB-S30D, VB-S31D, VB-S800D, VB-S900F, VB-S805D, VB-S905F, VB-H41, VB-H610VE, VB-H610D, VB-H710F, VB-M40, VB-M600VE, VB-M600D, VB-M700F,...
  • Page 18: Operating Environment

    Operating Environment For the latest information on this product (firmware and included software, user manuals, operating environment, etc.), please refer to the Canon Web Site. Camera Angle Setting Tool, Admin Viewer/VB Viewer, Admin Tools Intel Core i7-2600 or higher Windows Vista Ultimate/Business/Enterprise/Home Premium SP2 32/64-bit...
  • Page 19: Notes On Operating Environment

    Notes on Operating Environment Notes on Use When the [Windows Select [Camera Management Tool], and then click [Add]. Firewall] Function is Enabled When the Camera Management Tool is started, the [Windows Security Alert] dialog box may appear. If the [Windows Security Alert] dialog box appears, click [Unblock].
  • Page 20: Notes On Use With Windows Server 2008/Windows Server 2012

    Notes on Use with Windows Server 2008/ Click [Trusted sites] > [Sites]. Windows Server 2012 Registering “about:internet” and the Camera Host Name Admin Viewer and Admin Tools will not start when IE ESC (Internet Explorer Enhanced Security Configuration) is enabled in Windows Server 2008/Windows Server 2012. Before using the tools, register “about:internet”...
  • Page 21 Notes on Operating Environment The [Sound] dialog box appears. Important Click the [Playback] tab to confirm that an audio device Note that when IE Enhanced Security Configuration is turned has been installed. (If no audio device is installed, refer back on, the [Do not save encrypted pages to disk] checkbox to your PC manual.) also becomes enabled.
  • Page 23: Initial Settings

    Chapter Initial Settings ❏ Preparing the Camera for Use ❏ Installing the Necessary Software ❏ Initial Settings ❏ Access the Top Page of the Camera to Check Video...
  • Page 24: Preparing The Camera For Use

    Preparing the Camera for Use Performing Initial Settings for the Camera Before installing the camera, read this chapter and use the Camera Management Tool to configure the IP address. “Installing the Necessary Software” (p. 26) “Making Initial Camera Settings” (p. 28) ▼...
  • Page 25 Preparing the Camera for Use Operating If an error message appears or the camera fails to operate correctly, see the error message and log message information in “Chapter 7 Appendix”. “Chapter 7 Appendix” Important Before starting operations, make sure that the setting page and Admin Tools settings are functioning correctly.
  • Page 26: Installing The Necessary Software

    Camera Management Tool is installed. • If you install the software with Easy Installation, the Camera Angle Setting Tool that is not used with VB-H43/VB-M42 is also installed. If you do not want to install the Camera Angle Setting Tool because you are using only VB-H43/VB-M42 cameras, perform a [Custom Installation] and clear the checkbox for the Camera Angle Setting Tool.
  • Page 27 Installing the Necessary Software When the installation complete screen appears, click [Exit] or [Reboot]. The Camera Management Tool and Camera Angle Setting Tool icons appear on the desktop.
  • Page 28: Making Initial Camera Settings

    Making Initial Camera Settings Searching for Cameras and Setting up To use the camera, you must first set the network settings for the camera and then establish a network connection Networks between the camera and a computer. Use Camera Management Tool for these settings. This will explain network settings so you can search for This section will explain, in addition to network settings, network connected cameras and connect to them from a...
  • Page 29: Set The Password, Date And Time, Camera Name And Video

    Making Initial Camera Settings (2) [IPv4 Address] If you selected [IPv4 Address Setting Method] > [Manual], enter a fixed IPv4 address. (3) [Subnet Mask] If you selected [IPv4 Address Setting Method] > [Manual], enter the designated subnet mask values for each network.
  • Page 30: Registering Camera's Ip Address To Trusted Sites

    Video Settings Click [Video] and configure the size and quality settings of the video transmitted from the camera. For setting details, please refer to “[Video] Setting Video Size, Quality and Frame Rate” (p. 61). Registering Camera’s IP Address to Trusted Sites With Internet Explorer 9 or greater and Windows Server 2008/Windows Server 2012, Internet Explorer’s security level for Internet and intranet sites is set to [High] by...
  • Page 31: Access The Top Page Of The Camera To Check Video

    Access the Top Page of the Camera to Check Video When initial camera settings are complete, access the camera with the Camera Management Tool and check if video can be viewed properly. Access the Top Page from Camera Management Tool You can use the Camera Management Tool to launch the camera top page.
  • Page 32: Checking Camera Video

    The factory default user name and password are: Note User Name: root If the blocked content dialog box appears when you launch a Password: camera viewer, click [Add] in the dialog box to register the camera’s IP The user name “root” is the administrator account for the address as a trusted site.
  • Page 33 Access the Top Page of the Camera to Check Video...
  • Page 35: Chapter 3 Camera Angle Setting Tool

    Chapter Camera Angle Setting Tool ❏ Camera Angle Setting Method ❏ Creating a Camera Specification File to Manage Multiple Cameras...
  • Page 36: Setting The Camera Angle

    Setting the Camera Angle Use the Camera Angle Setting Tool to adjust the camera angle when installing the camera or to change the capture orientation according to the situation. The following gives an overview of the settings that can be made with the Camera Angle Setting Tool. Pan, Tilt, Rotation, Zoom, Image Flip, Focus Zoom, Image Flip, Focus Important...
  • Page 37: Connecting With A Camera List

    Setting the Camera Angle Connecting with a Camera List Click [Yes] at the following message. When using multiple cameras, the camera connection information already entered into the camera specification file can be read into the camera list used by the Camera Angle Setting Tool.
  • Page 38 Connecting to the Camera Select the camera specification file and click [Open]. From the camera list, select the camera to connect to and click [Connect]. The camera specification file will be loaded and camera names listed will be displayed under [Camera List].
  • Page 39: Disconnecting From The Camera, Shutting Down

    Setting the Camera Angle Disconnecting from the Camera, Shutting Down Click [Disconnect] from the [File] menu to disconnect the currently connected camera. Click [Exit] from the [File] menu to shut down the Camera Angle Setting Tool. Important Note that camera angle settings will be lost if you turn the camera on/off without performing the above steps.
  • Page 40: Display Screen Of Camera Angle Setting Tool

    Display Screen of Camera Angle Setting Tool (11) (12) (13) (10) (14) (15) (16) (17) (9) (10) (10) (14) (15) (16) (17) (10) (1) Video Display Area (5) [Tilt] button The image captured by the camera is shown. Control the camera's tilt operation. (2) [Switch Screen Size] button (6) [Rotation] button Switches the display screen size between large...
  • Page 41: Setting The Camera Angle

    Setting the Camera Angle Setting the Camera Angle (9) [Zoom] slider The slider to operate the zoom ratio. You can operate pan, tilt, rotation and zoom (10)[Zoom] button operations to set a desired camera angle. The button to operate the zoom ratio. (11)[Control Assist Display] selection box You can operate zoom operation only.
  • Page 42: Setting Focus And Exposure Compensation

    Click the Image to Set Camera Angle Note • One-shot AF may not focus properly on the following subjects. Click the desired position in the image and the camera Subjects Difficult to Focus On angle will move to center that position on the screen. However, if the position clicked is beyond the range of the pan or tilt, the camera angle will move only in the pan or tilt direction that is within the valid range of movement.
  • Page 43: Creating A Camera Specification File

    Creating a Camera Specification File You can load a camera list in the [Select Camera] dialog box (p. 37) if you create a camera specification file which lists connection information for cameras. The camera list allows for simple switching between camera connections for multiple cameras.
  • Page 44 Entering in a Text Editor Separate each field with a comma. When you save the file, use the .csv file extension. RegisterName,HostName,PortNumber,UserName,Password,ConnectType B1F VB-H730F,192.168.100.1,80,root,camera1,0 1Fa VB-H630VE,192.168.100.2,80,root,camera2,0 1Fb VB-H630D,192.168.100.3,80,root,camera3,0 2Fa VB-H630D,192.168.100.4,80,root,camera4,0 2Fb VB-H630D,192.168.100.5,80,root,camera5,0 3Fa VB-H730F,192.168.100.6,80,root,camera6,0 R VB-H630VE,192.168.100.7,443,root,camera7,0 Important If the camera specification file includes delimiters other than commas, such as semicolons, the process of loading the camera specification cannot be performed.
  • Page 45: Setting Page

    Chapter Setting Page ❏ Administrator Password and Network Detailed Settings ❏ Camera Date and Time Settings ❏ Camera Name and Initial Camera Settings Related Settings ❏ Video Size and Quality Settings ❏ RTP Streaming Settings ❏ Upload and E-mail Notification Settings ❏...
  • Page 46: Setting Menu

    Video server, audio server, HTTP Server, FTP Server Link to web page customized by the user (For details, and WS-Security settings (p. 69) contact your nearest Canon Customer Service Center.) • Event Video record settings, volume detection, external device output, external device input, timer, and sound...
  • Page 47 Setting Menu Important Notes on Use with Internet Explorer 8/9/10/11 If the pop-up is blocked and an information bar appears when attempting to access [View Logs] or [View Current Settings] on the maintenance page, enable Pop-up by following the procedure explained in the information bar.
  • Page 48: Accessing The Setting Menu

    Accessing the Setting Menu The various settings of the camera are configured by accessing the camera in the web browser. First, access the top page of the camera (p. 31). For details on entering the user name and password, see p. 31. Items Common to All Setting Pages Note You can also access the Setting Page from the Camera...
  • Page 49 Accessing the Setting Menu Returning to the Setting Menu Click [Settings menu] at the top right of each setting page to return to the Setting Menu. Important • Do not open multiple setting pages at one time and try to change the settings of a single camera.
  • Page 50: [Network] Setting Administrator Password, Lan, Ip Address, Dns, Etc

    [Network] Setting Administrator Password, LAN, IP Address, DNS, etc The following can be set here. • [Administrator Password] and [Access Control] > [Administrator Password] (p. 75) are the same. If you set one • Administrator Password [Administrator Password], the setting will be reflected in the Set the administrator password.
  • Page 51 [Network] Setting Administrator Password, LAN, IP Address, DNS, etc (4) [IPv4 Default Gateway Address] (5) [Prefix Length] Enter an appropriate value if [Manual] is specified in Enter a prefix length from 16 to 128 if [Disable] is (1). Be sure to set when connecting the camera to a specified in (2).
  • Page 52 Set the camera name used for administration. Setting information can be referenced by the SNMP manager. If left blank, the following will be used by default: Important VB-H43 Do not use “_” (underscore) in [Host Name] and [Search VB-H630VE or VB-H630D Domain] in Internet Explorer 8/9/10/11.
  • Page 53 [Network] Setting Administrator Password, LAN, IP Address, DNS, etc SNMP v3 Server (1) [User Name] When [Enable] is selected in [SNMPv3], set the user name for using SNMPv3. (2) [Security Level] Select [No authentication and no encryption], [Authentication but no encryption] or [Authentication and encryption] for the SNMPv3 security level.
  • Page 54: [Date And Time] Setting Date And Time

    [Date and Time] Setting Date and Time The [Time Zone] is not selected automatically, and The following can be set here. must be set separately as required. • Current Date and Time (3) [Auto-Setting of NTP Server] The date and time set in the camera is shown. When [Setting Method] is set to [Synchronize with NTP •...
  • Page 55 [Date and Time] Setting Date and Time (5) [Daylight Saving Time] Select [Enable] to automatically adjust the daylight saving time according to the time zone or [Disable] not to automatically adjust the daylight saving time. Note • If [Synchronize with computer time] is selected, after clicking [Apply], [Setting Method] will change to [Set manually].
  • Page 56: [Camera] Setting Initial Camera Settings And External Device Name

    [Camera] Setting Initial Camera Settings and External Device Name (1) [AE Mode], [Slow Shutter], [Shutter Speed] The following can be set here. Set the exposure control and shutter speed for the • Camera Name camera startup. Enter the name of the camera. The camera name [AE Mode] is required for use with RM-Lite.
  • Page 57 [Camera] Setting Initial Camera Settings and External Device Name [Average] [Daylight Fluorescent] The entire screen is metered by averaging. Select this option to capture video under daylight A stable exposure can be achieved even in a fluorescent lighting. capture environment where there are notable [White Fluorescent] brightness differences within the screen.
  • Page 58 You can also switch between [Day Mode] and [Night Day/Night Setting Mode] using the Day/Night mode function of the Focus Dome Admin Viewer (p. 155). Day Mode Night Mode Mode Setting Wide end Tele end Wide end Tele end Important 0.3 m (12 in) 1.0 m (3.3 ft) 1.0 m (3.3 ft)
  • Page 59 [Camera] Setting Initial Camera Settings and External Device Name When [Haze Compensation] is set to [Auto] and [Haze Mode if brightness remains above or below the level Compensation Strength (Auto)] is set to [Strong], set in (1) for the number of seconds specified. contrast may be strong if the subject is not obscured Select [30] or [60] if brightness changes frequently, by haze.
  • Page 60 External Input Device 1, 2 / External Output Device 1, 2 [Device Name] for external input device/external output device Be sure to enter each device name in order to identify the corresponding external device being connected. Enter [Device Name (alphanumeric characters)] using up to 15 characters (ASCII characters (space or printable characters) excluding the double quotation mark (“)).
  • Page 61: [Video] Setting Video Size, Quality And Frame Rate

    [Video] Setting Video Size, Quality and Frame Rate The following can be set here. Important • All Videos • Changing the [Video Size Set] setting will disconnect all Specify the set of video sizes used by the camera. connections and then change all the video sizes. Consequently, users connected to the camera must •...
  • Page 62 H.264(1) Refer to the settings for “H.264(1)” for details about [Video Size], [Bit Rate Control], [Target Bit Rate (kbps)], [Video Quality], [Frame Rate (fps)], and [I Frame Interval (sec)] settings. Important Configure settings using H.264(1) when using H.264 • When streaming two H.264 videos, setting the video size video for upload or memory card recording.
  • Page 63 [Video] Setting Video Size, Quality and Frame Rate (1) [Date display] Important Select whether to enable date display over images. If [Enable] is selected, date information will be The on-screen time display is not suitable for usage where high displayed over images. reliability is required.
  • Page 64: [Rtp] Setting Rtp Server, Audio Multicast And Rtp Streaming

    [RTP] Setting RTP Server, Audio Multicast and RTP Streaming value reaches 0, the signal can no longer be The following can be set here. distributed. For example, if TTL is set to [1], multicast • RTP Server distribution is confined to the local segment only and Enable RTP, and set the RTSP authentication cannot be distributed by the router.
  • Page 65 [RTP] Setting RTP Server, Audio Multicast and RTP Streaming distribution is confined to the local segment only and cannot be distributed by the router. (6) [Audio Transmission] Set RTP streaming audio transmission to [Disable] or [Enable]. Note • RTP stream URL rtsp://IP_address:port_number/rtpstream/config1(~5)=r|u|m [=r|u|m] is optional and can be omitted.
  • Page 66: [Upload] Setting Http/Ftp Upload And E-Mail Notification

    [Upload] Setting HTTP/FTP Upload and E-mail Notification Enter the number of frames or seconds of video to be The following can be set here. buffered after the event. The maximum amount is • General Upload number of frames for a [JPEG] selection and number Set the upload operation to be performed and the of seconds for an [H.264(1)] selection in [Video image buffer.
  • Page 67 [Detected mode Operation] (p. 120). • For information about the HTTP upload function and settings, – If [External Device Input Event] is enabled, disable [Active contact your nearest Canon Customer Service Center. Event Operation], [Inactive Event Operation], or [Ongoing Active Event Operation] (p. 72).
  • Page 68 [Maximum Number of Loops] (7) [Authentication] If [Loop] is set under [File Naming], enter the Select [None], [POP before SMTP] or [SMTP-AUTH] maximum number of loops in the range of 0 to 9999. for the e-mail authentication method. Set an appropriate method according to the authentication method used by the SMTP server to send to.
  • Page 69: [Server] Setting The Video Server, Audio Server, Http Server, Ftp Server And Ws-Security

    [Server] Setting the Video Server, Audio Server, HTTP Server, FTP Server and WS-Security Audio Server The following can be set here. • Video Server Set the video transmission from the camera. • Audio Server Set the audio transmission/reception. • HTTP Server Set the authentication method, and HTTP port number.
  • Page 70 (6) [Echo Canceller] (2) [HTTP Port] If [Enable] is selected, echo between the microphone Set the HTTP port number to 80 or in the range of and speaker is suppressed. 1024 to 65535. This setting is available only when [Audio Normally [80] (factory default setting) is used.
  • Page 71: [Event] Setting Video Record, Volume Detection, External Device Output/Input

    [Event] Setting Video Record, Volume Detection, External Device Output/Input, Audio Playback and Timer Settings must be made in the above setting page to make The following can be set here. an actual video recording. • Video Record Setting Set where video is recorded when an event Volume Detection occurs.
  • Page 72 Record] and (11) [E-mail Notification] will be executed (1) [Operation Mode] according to their settings upon an OFF event. Select the normal (inactive) circuit condition. When [Normally Open] is selected, the output (8) [Ongoing ON Event Operation] terminals remain in the open state during normal Select the operation to be performed while a volume operation, and the terminals close upon an active detection event is ongoing.
  • Page 73 [Event] Setting Video Record, Volume Detection, External Device Output/Input, Audio Playback and Timer (2) [Operation Mode] (10)[External Device Output for Inactive Event] Select the circuit condition of the connected external Select whether external device output (1 or 2) is active device.
  • Page 74 (1) [Timer Event] Example: Timer [Start Time] [End Time] [Repeat Interval] Select [Disable] or [Enable] for timer event. [Timer 1] 0:00 12:00 10 sec (2) [Start Time] [Timer 2] 12:00 0:00 10 sec Set the start time of the timer event in 24-hour format. (3) [End Time] Sound Clip Upload Set the end time of the timer event in the 24-hour...
  • Page 75: [Access Control] Setting User Access Privileges

    [Access Control] Setting User Access Privileges User Authority The following can be set here. • Administrator Password Set the administrator password. • Authorized User Account [Privileged Camera Control], [Camera Control], [Video Register who can access this camera. Distribution], [Audio Distribution] Set the user authorities of authorized users and guest •...
  • Page 76 Note If the same address is duplicated, the policy for the address that appears highest on the list will be applied. IPv6 Host Access Restrictions (1) [Apply Host Access Restrictions] Set IPv6 host access restrictions to [Disable] or [Enable]. (2) [Default Policy] If IPv6 host access restrictions are applied, select [Authorize Access] or [Prohibit Access] for the default policy.
  • Page 77: [Ipsec] Setting Ipsec

    [IPsec] Setting IPsec (6) [DH Group] The following can be set here. Select the key generation information for the DH • IPsec algorithm that will be used for key exchange via auto Set the IPsec setting method. key exchange protocol IKE. The security level increases with higher group numbers.
  • Page 78 (8) [IKE Pre-Shared Key] (7) [Destination Subnet Mask Length] (IPv4), [Destination Enter the pre-shared key for IKE (auto key exchange) Prefix Length] (IPv6) (up to 127 characters). This setting is required only if [IPsec Mode] is set to [Tunnel Mode] in (2). If IPv6 is used, enter a desired prefix length for the Important connection destination in the range of 16 to 128.
  • Page 79 [IPsec] Setting IPsec identifying the SA, be careful not to specify an inbound SPI whose value is already used in the SPI for other ESP. If [Security Protocol] was set to [AH] or [ESP and AH] in (5), (16) [SA AH Authentication Algorithm] to (20) [SA AH SPI (inbound)] must be set.
  • Page 80: [Ssl/Tls] Setting Http Communication Encryption

    [SSL/TLS] Setting HTTP Communication Encryption The following can be set here. Important • Certificates With regard to security, it is recommended that you use a self- Create an SSL/TLS certificate. signed certificate where complete security does not need to be ensured through operation tests, etc.
  • Page 81 [SSL/TLS] Setting HTTP Communication Encryption (6) [Display Server Certificate Details] Click [Exec] to view the details of the server certificate. (7) [Display Self CA Certificate] Used for the purpose of testing SSL communications, but otherwise not normally used. (8) [Backup] Click [Exec] to perform a backup of the certificates and private key.
  • Page 82: [802.1X] Network Port Authentication Settings

    [802.1X] Network Port Authentication Settings Certificate Information The following can be set here. • 802.1X Authentication Display the 802.1X authentication enable/disable control and status. This is displayed only when [Authentication Method] is set to [EAP-TLS], [EAP-TTLS], or [EAP-PEAP]. • Authentication Method Set the authentication method used for 802.1X (1) [CA Certificate Status] authentication.
  • Page 83 [802.1X] Network Port Authentication Settings (5) [Delete Certificate] Deletes all installed CA certificates, client certificates, and client private keys. Only “CA Certificate” is displayed when [Authentication Method] is set to [EAP-TTLS] or [EAP-PEAP], but any installed client certificates and client private keys are also deleted. Important •...
  • Page 84: [Memory Card] Memory Card Operations And Settings

    [Memory Card] Memory Card Operations and Settings Note The following can be set here. • When [JPEG] is selected in [Video Format] and an upload error • Memory Card Operations occurs, the frame rate of video recorded in JPEG format is Perform MEMORY card operations.
  • Page 85 [Memory Card] Memory Card Operations and Settings Memory Card Information Note The quick formatting method is used. Memory Card Operations (mount status) (1) [Memory Card Recognition] Displays the status of the memory card. The three status messages are [Memory Card Not Inserted], [Not Mounted] and [Mounted].
  • Page 86 Important Information recorded to the memory card may be regarded as “personal information”. Take sufficient precautions for handling this information when releasing to third parties for disposal, transfer or repair. Note For accessing files saved to the memory card, see “Memory Card Access”...
  • Page 87: [Reboot Item] Setting Items Requiring Rebooting

    [Reboot Item] Setting Items Requiring Rebooting The following settings that require rebooting before changes take effect can be found on a single page. • LAN, IPv4, IPv6, Installation Conditions (VB-H43/ VB-M42 only), HTTP Server (1) [LAN] LAN interface, maximum packet size settings (p. 50) (2) [IPv4] IP address, IPv4 settings, etc.
  • Page 88: [Maintenance] Viewing Current Settings, Event Logs And Performing Maintenance

    [Maintenance] Viewing Current Settings, Event Logs and Performing Maintenance The IP address, SSL or 802.1X certificates, and The following items can be used here. private key files are also backed up. • Device Information (6) [Restore Settings] Display information about the current device. Restore all settings, other than the date and time, from •...
  • Page 89 [Maintenance] Viewing Current Settings, Event Logs and Performing Maintenance e-mail when [Enable] is selected. After entering a password, first click [Exec], then For details on log messages, see [List of Log [Apply] the password. Messages] (p. 168). (2) [Notification Level] Select [Error], [Errors and warnings], or [All] for the log message notification level.
  • Page 91: Chapter 5 Admin Tools

    Chapter Admin Tools ❏ Privacy Mask Setting ❏ Panorama Image Registration ❏ View Restriction Setting ❏ Camera Preset Setting ❏ Intelligent Function Setting ❏ Viewing Logs ❏ Managing Memory Card Video...
  • Page 92: Admin Tools Overview

    Admin Tools Overview Admin Tools consists of applications for remotely making camera settings, checking operating conditions, and acquiring logs. Admin Tools Panorama Creation Tool (p. 94) (p. 99) This is the top page of Admin Tools. All tools can be A panorama image creation tool that shows the entire launched from this page.
  • Page 93: Preset Setting Tool

    Admin Tools Overview Preset Setting Tool Log Viewer (p. 106) (p. 125) A tool that lets you set presets and the home position This viewer shows the logs of operating conditions of the visually. You can make the desired settings with the camera.
  • Page 94: Accessing The Admin Tools

    Accessing the Admin Tools Launching the Admin Tools • In environments without a proxy server, select [Internet options] > [Connections] tab > [LAN settings] and clear the [Automatically detect settings] checkbox in Internet Explorer. The Admin Tools can be launched from the top page of •...
  • Page 95: Privacy Mask Setting Tool

    Privacy Mask Setting Tool A tool that lets you cover certain areas on the camera image with privacy masks. When the camera is panned, tilted, or zoomed, the privacy mask area responds to the camera image. You can set privacy masks for up to eight areas while checking the image on the camera.
  • Page 96: Setting The Privacy Mask Area

    be obtained the moment the Privacy Mask Setting (16)[Restore settings] Tool is launched. Clear the settings you have specified on the screen of the tool and restore the settings saved in the camera. (6) [Control for Admin] button Displays the Control for Admin Panel (p. 133). (17)[Save settings] Save the privacy mask settings specified under (7) Registered Privacy Mask Display Area (Capture area)
  • Page 97 Privacy Mask Setting Tool Important (2)(3) (4) • The privacy mask areas are also part of the intelligent function detection area. Subject movement may be seen. • Privacy masks are applied to all images transmitted from the camera (live video, uploaded images, recorded video, video recorded to an memory card).
  • Page 98: Changing/Deleting A Privacy Mask Area

    Changing/Deleting a Privacy Mask Area How to Change Select the privacy mask area you want to change. Click the privacy mask area you want to change in the registered privacy mask display area (capture area) or select a privacy mask area by clicking [Next]. Note Select a disabled privacy mask and click [Quick change] to enable it.
  • Page 99: Panorama Creation Tool

    Panorama Creation Tool A panorama image capture/creation tool that shows the entire area that can be captured by this camera. When performing pan, tilt, or zoom operations, setting presets using the viewer, etc., you can see at a glance which part of the entire area the set area is occupying.
  • Page 100: Display Screens Of Panorama Creation Tool

    Display Screens of Panorama Creation Tool (12) (13) (14) (11) (10) Capturing a Panorama Image (1) [Load from camera] Show the panorama image saved in the camera. Click [Start Panorama Creation]. (2) [Save to camera] Save the currently shown panorama image in the The capture is started.
  • Page 101: Saving/Deleting A Panorama Image On The Camera

    Panorama Creation Tool Saving a Panorama Image as Image Files/ Note Opening from Image Files • While a panorama image is being captured, the image stabilizer function is temporarily disabled. You can save a recorded panorama image as an image •...
  • Page 102: View Restriction Setting Tool

    View Restriction Setting Tool View Restriction Setting Tool is a tool that limits the range that can be captured by the camera. If view restrictions have been set, you can limit the displayable capture range using the viewer. To limit zoom or a certain field of view when publishing live video, use the View Restriction Setting Tool to set the view restrictions easily.
  • Page 103: Display Screens Of View Restriction Setting Tool

    View Restriction Setting Tool Display Screens of View Restriction Setting Tool (6)-1 (6)-2 (6)-3 (10) (11) (12) (13) (1) Video Display Area (6)-3 Telephoto preview frame (yellow frame) The image currently captured by the camera is shown. Telephoto restriction setting (restriction of Pan, tilt, and zoom operations are the same as in the maximum zoom ratio) Admin Viewer.
  • Page 104: Setting View Restrictions

    Setting by Loading Position Information from [Wide-angle]: Wide-angle limit of the view restriction. Click [Get value] to load the zoom Image in Video Display Area ratio of the current camera angle. Select the [Apply the view restriction] checkbox. (11)[Display in panorama screen] Apply the current view restriction settings to the panorama screen.
  • Page 105 View Restriction Setting Tool Maximum wide-angle viewing angle Pan controllable area Maximum horizontal captured area • The pan and tilt ranges vary depending on the zoom ratio (view angle). Setting view restrictions When wide-angle is selected, automatically restricts the capture of the camera the camera operating operating angle would exceed angle.
  • Page 106: Preset Setting Tool

    Preset Setting Tool A tool that lets you set presets and the home position. You can make the desired settings with the mouse by referring to the preview in the panorama or full image mode. You can also set Preset Tour whereby the camera tours and monitors multiple presets.
  • Page 107: Display Screens Of Preset Setting Tool

    Preset Setting Tool has two display screens, the [Preset] tab and the [Preset Tour] tab. With the [Preset] tab, up to 64 presets (VB-H43/VB-M42) presets and the home position are set while referring to the panorama screen or full image.
  • Page 108: Setting The Preset

    (11)[Detailed Settings] (15)[Show in viewers] checkbox Show the detailed settings. Select this checkbox to use presets in the viewer. (11)-1 [Show in viewers] checkbox When home position is selected in (8), this function is Select this checkbox to use presets in the grayed out.
  • Page 109 Preset Setting Tool Click the [Obtain/Release Camera Control] button to obtain the control privileges of the camera. If you click on the panorama screen, the preview frame will move to center on the clicked point. Click [Preview settings]. The settings are reflected in the video display area. If you previewed incorrect settings, etc., and want to restore the settings registered in the camera, click [Restore settings].
  • Page 110 Change the position or size of the preset preview Click [Preview settings]. frame (yellow) displayed on [Full Image] to set the The settings are reflected in the preview frame on the preset position. panorama screen and the video display area. If you click on the full video, the preview frame will If you previewed incorrect settings, etc., and want to move to center on the clicked position.
  • Page 111: Preset Tour

    Preset Setting Tool Preset Tour (9) [Speed (Z)] Select [Slow] or [Fast] for the camera speed during zoom. Set a preset tour whereby the camera tours and monitors the multiple presets currently set. (10)[Pause (sec)] Set the time at which the camera stops at the preset position.
  • Page 112 Select the preset number you want to add to the tour schedule from the [Preset] selection box, and then click [Add]. The preset is registered in the tour schedule list. Up to 20 presets can be registered. Select a preset in the tour schedule list, and set the preset operation.
  • Page 113: Intelligent Function Setting Tool

    Intelligent Function Setting Tool This tool is used to set intelligent functions that perform uploads, notify the viewer, audio playback, etc., if a change has occurred in the captured image due to movement of a subject. Camera Tampering Detection Camera E-mail notification Moving Object Detection Volume Detection...
  • Page 114 Abandoned Object Detection Detect objects that are carried in and abandoned for a certain amount of time. This function can be used to detect objects that have been left. Abandoned object detection is triggered when an object is left in the detection area for a specified duration.
  • Page 115 The intelligent functions are not suitable for applications where high reliability is required. If constant and maximum reliability is required for surveillance it is not recommended that you use this function. Canon shall assume no liability for any accident, loss or other undesirable outcomes resulting from intelligent function operations.
  • Page 116: Display Screen Of Intelligent Function Setting Tool

    Display Screen of Intelligent Function Setting Tool (2) (3) (11) (12) (13) (14) (15) (16) (17) (18) (10) (19) (20) (1) Video Display Area (5) [Obtain/Release Camera Control] button The image currently captured by the camera is This button is used to obtain/release the camera shown.
  • Page 117: Flow Of Intelligent Function Setting

    Intelligent Function Setting Tool If camera control privileges are not obtained, this (19)[Restore settings] function is grayed out. Clear the settings you have specified on the screen of the tool and restore the settings saved in the camera. Important (20)[Save settings] Save the edited detection settings in the camera.
  • Page 118 • If [Video] > [Video Size Set] on the Setting page is changed, Specify a detection setting number from 1 to 15 for the be sure to change the preset position setting (VB-H43/ detection area you want to set. VB-M42 only) and intelligent function settings, and check the operation.
  • Page 119: Setting Intelligent Function Detection Settings

    Intelligent Function Setting Tool Setting Intelligent Function Detection (1) [Detection Settings Name] You can use up to 64 characters in a detection setting Settings name. Be sure to enter a single-byte alphanumeric detection setting name. In a [Detection Settings Name], ASCII characters Setting Detection Criteria ([Detection (spaces or printable characters) can be used.
  • Page 120 Setting Event Operations ([Event] tab) (4) Set the playback sound. [Sound Clip Name] Set operations to be performed upon detection of Select the sound that is to be played. The sound clip changes in a subject. name set for [Sound Clip Upload] under [Event] in the Setting page is shown in the pull-down list (p.
  • Page 121 Intelligent Function Setting Tool Setting a detection area using [Quick setting] To confirm a detection line, click any of the already set [Quick setting] can be configured for [Removed Object angles. Detection] only. The angles in a confirmed detection line can be dragged to change the shape of a detection line and lines between angles can be dragged to change the position of the detection line.
  • Page 122 Detect criteria for [Removed Object Detection] Set detection areas for objects whose removal you want to detect. If there are multiple objects for which you want to enable detection, be sure to configure Removed Object Contour lines of a Detection for each object. detected moving object For [Duration (Sec)], set the time that must elapse after...
  • Page 123 Intelligent Function Setting Tool When [Change Ratio (%)] is changed, an indicator frame Detect criteria for [Passing Detection] representing the percentage of the entire video display Set the passing direction and decision point of the moving area is displayed for 1 second in the center of the area, object for the detection line that the moving object will allowing you to check while specifying the setting.
  • Page 124 Select [Reduce effects of lighting change]. Important Perform a detection test in advance to make sure that the detection frame continues to be displayed for a subject targeted for passing detection. Note Click [Save settings]. • A ratio of up to 30% can be set for [Object Size (%)] in passing detection.
  • Page 125: Log Viewer

    Log Viewer This tool lets you view the operating condition log of the camera. Display Screens of Log Viewer (10) (12) (11) (13) (14) (15) (16) (17) (18) (1) [Download] Copy to the clipboard logs that you have selected on Download log files from this camera or memory cards.
  • Page 126: Downloading Log Files

    Downloading Log Files (13)[Date & Time] Set the date and time of the log you want to show using the filter function. When Log Viewer is launched, the latest log files will be Select the [Specify start date & time] or [Specify end downloaded and displayed automatically.
  • Page 127 Log Viewer Saving a Log to a File/Opening a Saved Log Set the following conditions and click [Apply filter] to show only the logs matching the specified conditions. How to Save Click [Save to local file] and save using the [Save As] dialog box.
  • Page 128: Recorded Video Utility

    Recorded Video Utility This utility manages video recorded on an memory card. It allows you to play back recorded video and download it to a PC, display a video list or perform filtering. Display Screens of Recorded Video Utility (13) (10) (11) (12)
  • Page 129: Confirming Recorded Video

    Recorded Video Utility Confirming Recorded Video Click [Select All] to select all videos on the list. The video list displays the following information: Narrowing Down the Number of Videos [Date & Time] Displays the date and time of a video recording. Use [Filter] to narrow down the number of videos that [Format] appear in the video list to the ones you need.
  • Page 130: Downloading Video

    Downloading Video Select a folder to export to and click [OK]. The video is exported. Download video recorded on an memory card to a PC. Note Specify the folder to download video to in [Download • The exported video files can be played back using QuickTime to].
  • Page 131 Recorded Video Utility • [Not Downloaded] or [Partially Downloaded] JPEG videos may [Recording Date & Time] not be played back in the order they were recorded. Displays the date and time of video frames that are being displayed. Slider/Playback Control [Playback File No.] Displays file numbers and total number of video files that are being displayed.
  • Page 132: Deleting Videos

    [Playback with External Player] Start up the external player (Windows Media Player, etc.) and the selected video is played back. [Open Video folder] Open the folder storing the selected video. Double click the video file in the folder to play it back. Note •...
  • Page 133: Control For Admin

    Control for Admin Operating the Control Items This panel is used to adjust video from the camera that is displayed by each Admin Tool. The panel is available to The panel operates in the same way as Control for Admin the Privacy Mask Setting Tool, View Restriction Setting of the Admin Viewer.
  • Page 135: Chapter 6 Admin Viewer/Vb Viewer

    Chapter Admin Viewer/VB Viewer ❏ Differences between the Admin Viewer and the VB Viewer ❏ User Authorities and Camera Control Privileges ❏ Viewer Startup and Operation ❏ Camera Control and Obtaining Camera Control Privileges ❏ Admin Viewer Operation and Settings...
  • Page 136: Overview Of Viewer

    Overview of Viewer Accessing this viewer via a web browser allows you to display images and operate the camera. Two types of viewer are available, the Admin Viewer and the VB Viewer. Admin Viewer VB Viewer Major Differences Between the Admin User Authorities and Camera Control Viewer and the VB Viewer Privileges...
  • Page 137 Overview of Viewer [Administrator] This user is given all authorities. The user name is fixed to “root”. The Administrator can launch the Admin Viewer or the VB Viewer from the [Admin Viewer] link or [VB Viewer] link, respectively, on the top page. [Authorized User] Authorized users can launch the Admin Viewer from the [Admin Viewer] link on the top page if they have...
  • Page 138: Launching The Viewer

    Launching the Viewer Launching the Viewer The viewer is launched. Important The Admin Tools Certificate must be installed on a PC that is using the Admin Viewer. (p. 26) Note You can also launch the Admin Viewer from the Camera Management Tool.
  • Page 139: How To Operate The Viewer

    How to Operate the Viewer Display Screens of Admin Viewer The following gives an overview of the functions of buttons, boxes and other screen elements displayed in the Admin Viewer. The following screen shows the Admin Viewer with all panels opened. In practice, you only open panels that are necessary, and can put them anywhere desired in the web browser.
  • Page 140: Vb Viewer

    (11)[BLC] (Back Light Compensation) button (28)Panorama Display Area This button turns on/off backlight compensation. This Displays panorama images registered in the camera. control is effective when the image is dark due to You can operate the camera by controlling the frame backlight.
  • Page 141: Obtaining Camera Control Privileges

    How to Operate the Viewer (3) Video Display Size (21)Panorama Display Panel Set the display size of the image shown on the screen. This panel is displayed upon clicking the [Panorama Display] button. (4) [Full Screen Mode] button Live images are shown in full screen mode. (22)Panorama Display Area Displays panorama images registered in the camera.
  • Page 142: Controlling The Camera

    Waiting for control privileges When waiting for control privileges in the VB Video Display Area Viewer, the remaining standby time is shown This slider is used to control on the control privilege status indicator. the tilt (vertical movement) of the camera. Control privileges assigned This slider is used to control (restricted time counting down)
  • Page 143 How to Operate the Viewer Use Area Zoom/Drag to Move Use Drag to Move to Change the Camera Angle Click the [Switch Area Zoom/Drag to Move] button to You can drag on the video display area to zoom in and enter mode.
  • Page 144 Changing the Camera Zoom Ratio Using the Preset/Home Position Move the knob on the slider up or down to zoom in or out You can control the camera using presets and home The camera zoom ratio will change according to the knob position registered in the camera beforehand (p.
  • Page 145: Magnifying Part Of The Image (Viewer Ptz)

    How to Operate the Viewer Magnifying Part of the Image (Viewer PTZ) You can use the Viewer PTZ panel to magnify part of the camera’s image in the video display area. Viewer PTZ Viewer PTZ uses the digital zoom function to enlarge part of a video without using the camera pan, tilt or zoom functions.
  • Page 146: Cropping And Displaying Part Of An Image (Digital Ptz)

    Moving the Preview Frame have the following differences because they employ different operating principles. You can move the preview frame to the desired position. Viewer PTZ Digital PTZ Move by dragging Enlarges the specified part of Transmits only the trimmed Click within the preview frame and drag it over the subject the image transmitted from part of the entire area that can...
  • Page 147: Setting Video And Audio

    How to Operate the Viewer Using a Preset or the Home Position control privileges, the preview frame turns yellow and you can use the following procedures to resize and move it. You can use a registered preset or home position to specify the range for Digital PTZ.
  • Page 148 [Video Size Set] cannot be set to [1920 Selectable video size x 1080 / 960 x 540 / 480 x 270] (p. 61). [Video Size Set] setting JPEG H.264* [Actual Pixels] displays the video at the size at which it is 480 x 270 being captured.
  • Page 149 (p. 69). • The first time the Audio Reception panel is launched from the VB Viewer, a message to install the “Canon Network Camera Audio Receiver” add-on will be displayed in the information bar of the web browser. Install the add-on.
  • Page 150: Checking Information

    • To use the audio function in environments that use a proxy server, the camera IP address must be specified in [Internet options] > [Connections] > [LAN settings] > [Proxy server] > [Advanced] > [Exceptions] of Internet Explorer. Checking Information The following icons will appear depending on the content of the information displayed.
  • Page 151: Performing Operations And Settings In The Admin Viewer

    Performing Operations and Settings in the Admin Viewer The operations and settings that can be performed only in the Admin Viewer are explained. Transmitting Audio In the Admin Viewer, you can transmit audio via an external device connected to the camera. Click this button to transmit audio.
  • Page 152 (1) [Smart Shade Control] Select [Auto], [Manual], or [Disable]. (2) Adjusting the Smart Shade Control When smart shade control is [Manual], set one of the 7 levels from [1] (Mild) to [7] (Strong). (1) [Pan/Tilt] button Move pan and tilt in the direction of the arrows. Example: If the background is bright and the subject Operation will continue as long as you are holding is hard to see, this function brightens dark areas to...
  • Page 153 Performing Operations and Settings in the Admin Viewer (1) [Haze Compensation] • Setting the shutter speed at [1/1 sec] in manual exposure [Auto] (p. 153) will disable the [Auto] and [One-shot AF] focus Automatically uses Compensation Removal. modes in Control for Admin. Switch the focus to [Manual] and [Manual] adjust it to your subject.
  • Page 154 (2) [Exposure Compensation] Important When [Auto], [Auto (Flickerless)] or [Auto (Shutter- priority AE)] is selected for [Exposure], the exposure • If the subject is a traffic signal or electronic scoreboard, etc., compensation value desired can be selected from the captured image may flicker. In this case, try changing [Exposure] to [Auto (Shutter-priority nine levels (-4 to +4) using the slider.
  • Page 155 Performing Operations and Settings in the Admin Viewer Example of setting method: Night Mode. Can only be set when [Focus] is set to Illuminate a white subject (white paper, etc.) using [Manual] (p. 153). the light source, making sure the subject fills the entire screen, and then execute [One-shot WB].
  • Page 156 [Infrared (940nm)] Notes on p. 58 Notes on p. 42 Select this option to capture video under infrared (940 nm wavelength) lighting. Selecting the External Device Output (8) [None] When switching Day/Night Mode, the camera You can control external device output and display the automatically focuses on each of the fluorescent current output status using an icon.
  • Page 157 Performing Operations and Settings in the Admin Viewer (1) [Auto Control] Select [Not used], [Day/Night Mode Switching], or [Timer] for the auto control setting. (2) [In Day Mode], [In Night Mode] When [Day/Night Mode Switching] is selected in [Auto Control], select the custom setting number used when switching day mode and night mode or select [None] for each item.
  • Page 158: Displaying Event Status

    (3) [Color Saturation] (2) [Intelligent Function (Image Detection)] Select a level from [1] (Light) to [7] (Dark) for the color The status of intelligent function (image detection) will saturation setting. be displayed. When the detection settings configured in intelligent functions (Moving Object Detection, Abandoned Object Detection, Removed Enabling Video Reception Object Detection, Camera Tampering Detection or...
  • Page 159: Recording To An Memory Card Manually

    Performing Operations and Settings in the Admin Viewer Recording to an Memory Card Manually Confirming Manually Recorded Video Use the Recorded Video Utility (p. 128) to confirm video Video displayed in the Admin Viewer can be manually manually recorded to an memory card. recorded to an memory card.
  • Page 161: Chapter 7 Appendix

    Chapter Appendix ❏ Memory Card Access ❏ Modifiers ❏ Troubleshooting ❏ List of Log Messages ❏ List of Viewer Messages ❏ Restore Default Settings ❏ List of Factory Default Settings ❏ Index...
  • Page 162: Memory Card Access

    • When deleting a video using a method other than the Recorded Video Utility, you must perform [Recreate Video Management Information] under [Memory Card] in the setting page (p. 85). • Canon will assume no liability for any accident or damage resulting from use of FTP software. Directory Structure for Data Downloaded with Recorded Video Utility When video on an memory card is downloaded to a computer with the Recorded Video Utility, folders are created automatically in accordance with conditions such as the camera and the date and time.
  • Page 163 Memory Card Access Note • A folder is created once per hour. • If the time difference is added to the starting and ending times, it will equal the local time. File Name Format for Data Downloaded with Recorded Video Utility Example: Video, manually recorded on Sept.
  • Page 164: Modifiers

    -179.99 – 180.00 Tilt position -179.99 – 180.00 Zoom position 0.01 – 300.00 Rotation position Camera server VB-H43/VB-H630VE/VB-H630D/VB-H730F/VB-M42/VB-M620VE/VB-M620D/VB-M720F Year of capture time 2001 – 2031 Month of capture time 01 – 12 Day of capture time 01 – 31 Day of week of capture time 0 –...
  • Page 165 Modifiers Available Modifiers The modifiers that can be used for each setting item are specified below. [HTTP Upload] (p. 67) [Parameter (query string)] All modifiers can be used. [FTP Upload] (p. 67) [Subdirectory Name to Create] Only the modifiers %y,%m,%d,%w,%H,%h,%n can be used. [File Name to Create] Only the modifiers %y,%m,%d,%w,%H,%M,%S,%s,%n can be used.
  • Page 166: Troubleshooting

    Troubleshooting Before contacting the dealer where you purchased the product or Canon's Customer Service Center, check the items specified as follows. If a log message is displayed, check the details of the message and corresponding countermeasure in the log message list.
  • Page 167 RM Viewer or another viewer that lets the administrator use audio. • In VB Viewer, audio cannot be used if the Canon Network Camera Audio Receiver add-on is not installed. • When you are using Internet Explorer 10 or 11 in a 64-bit operating system and the camera is registered as a trusted site and protected mode is enabled, reception and transmission of audio may be disabled.
  • Page 168: List Of Log Messages

    List of Log Messages Log Messages on the Camera W031 Transmitted video data size [info] Description %1= host=<Host>, user=<User>, Log messages are classified into the following types. video=<jpg | h264>:<Number of frames> (W031) Category Level Code Fault level W: WebView session, V: Session-less video client crit Error...
  • Page 169 List of Log Messages Application (Uploader) Messages A134 Invalid upload setting (FTP/HTTP mode) [notice] Description ftp/http mode invalid. uploader set <none> forcibly (A134) A004 Starting and stopping of uploader [info] Meaning The upload mode setting is invalid. The Description %1 uploader (A004) upload function was forcibly disabled.
  • Page 170 A470 Uploader initialization failed [crit] B102 Client connection denied [notice] Description uploader initialization failure - %1 (A470) Description %1 request denied [%2] (B102) Error number Client host IP address Meaning The uploader could not be initialized. Denial type (41 | 43 | ...) Countermeasure If the problem persists after rebooting the Meaning Client connection was denied due to an...
  • Page 171 List of Log Messages B204 Audio message reception failure [info] V021 Shutting down intelligence service [info] Description audio message recv error [%1:%2] (B204) Description shutdown intelligent. (V021) Error notification number Meaning Intelligent service was shut down. Cause of error V200 Video input warning [warning] Meaning The audio message could not be received.
  • Page 172 V400 Video input initialization error [crit] V420 Could not start intelligent service [crit] Description video %1 initialization failure - %2 (%3) Description intelligent initialization error [%1] [%2] . (V400) (V420) Video number Error number Process description Cause of error Error details Meaning Failed to initialize intelligent service.
  • Page 173 List of Log Messages M207 Memory card removed before unmounting H201 Timeout disconnect [warning] [warning] Description a request for %1 timed out after writing %d seconds (H201) Description Memory card was pulled before unmount. (M207) Request URI Meaning The memory card was removed while still 360 (Timeout time) mounted.
  • Page 174 S070 Change to SSL certificate [info] S310 Working error in event service [err] Description ssl: succeeded to %1 certificate (S070) Description cannot work event [%1] [%2] [%3] (S310) generate | load | delete | restore Error number Meaning A certificate was generated/loaded/deleted/ Cause of error restored Error information...
  • Page 175 List of Log Messages S410 Event service initialization error [crit] C002 Camera application started [info] Description event initialization error [%1] [%2] (S410) Description starting cameraappl (C002) Error number Meaning The camera application started. Cause of error C201 Day/Night Mode switching warning [warning] Meaning An error occurred in the initialization of the event service.
  • Page 176 R004 RTSP TEARDOWN request received [info] R102 Information acquisition failure (RTP payload size) [notice] Description TEARDOWN received: client_IP=%1, profile=%2, num_of_sessions=%3 (V=%4, Description cannot get parameter: RTP_payload_size A=%5, M=%6, BC=%7) (R004) (R102) Client IP address Meaning Information acquisition has failed (RTP payload size).
  • Page 177 List of Log Messages R302 Parameter acquisition failure [err] Description cannot get parameter: %1 (R302) user_account: User account IP_address: IP address of the camera profile_media_configuration: MediaConfiguration information RTSP_port_number: RTSP port number Meaning Parameter acquisition has failed. R303 Metadata distribution initialization failure [err] Description metadata initialization error (R303) Meaning...
  • Page 178: List Of Viewer Messages

    List of Viewer Messages Messages Displayed in the Information Field Messages displayed in the information field of the viewer are classified into the following three types. Icon Category Explanation Information Message Help messages on various buttons, pull-down lists, etc., as well as frame rate and other information from the camera are shown.
  • Page 179 The [Audio] button has been clicked when there is no audio device or the audio device has been disabled in the PC. Failed to initialize Canon Network Camera Audio ActiveX plugin is not installed within ten seconds after clicking the [Audio] Receiver.
  • Page 180: Restore Default Settings

    Restore Default Settings If you have forgotten the settings and want to set the camera from the beginning, restore the factory default settings first. It is recommended that you create a backup file using [Back Up Settings] in the Camera Management Tool before restoring the factory default settings.
  • Page 181 Restore Default Settings Turn off the camera. VB-H630D/VB-M620D Reset Switch There is no on/off switch on the camera. Turn the camera on and off by plugging in or unplugging LAN cable (PoE power supply), AC adapter, or external power plug. Turn on the power while pushing the reset switch, and keep pushing the reset switch for 5 seconds or more.
  • Page 182: List Of Factory Default Settings

    List of Factory Default Settings Item Setting Item Setting Administration Function • User Name (Administrator ID) root Name VB-H43/VB-M42 • Administrator password camera • LAN VB-H630VE/VB-H630D/ VB-M620VE/VB-M620D/ LAN Interface Auto Maximum Packet Size 1500 VB-H730F/VB-M720F • IPv4 Installation Location IPv4 Address Setting Method Manual •...
  • Page 183 Video Size: Video Transmission 320 x 180 Device Name (alphanumeric characters) Maximum Frame Rate: Video 30.0 Transmission VB-H43/VB-H630VE/VB-H630D/VB-H730F Video Size: Upload / Memory 320 x 180 • All Videos card Video Size Set 1920 x 1080 / 960 x 540 / •...
  • Page 184 Item Setting Item Setting Video Quality • RTP Streaming 2 Target Bit Rate (kbps) 2048 Video Size 480 x 270 JPEG* Frame Rate (fps) Frame Rate I Frame Interval (sec) Multicast Address 0.0.0.0 • H.264(2) Multicast Port H.264(2) Disable Multicast TTL Video Size 320 x 180 Audio Transmission...
  • Page 185 List of Factory Default Settings Item Setting Item Setting Notification Notification Only with Audio Reception from Viewer Disable HTTP Output Volume Echo Canceller Disable User Name Audio Input Line In Proxy Server • HTTP Server Proxy Port Authentication Method Digest Authentication Proxy User Name HTTP Port Parameter (query string)
  • Page 186 Item Setting Item Setting Active Event Operation Disable • Timer 2 Inactive Event Operation Disable Timer Event Disable Ongoing Active Event Operation Disable Start Time 00:00 Preset None End Time 00:00 Video Record Disable Repeat Interval None E-mail Notification Disable Video Record Disable External Device Output for...
  • Page 187 List of Factory Default Settings Item Setting Item Setting Video Distribution Checked 14: / 128 Yes Audio Distribution Checked 15: / 128 Yes • IPv4 Host Access Restrictions 16: / 128 Yes Apply Host Access Restrictions Disable 17: / 128 Yes Default Policy Authorize Access 18: / 128 Yes...
  • Page 188 Item Setting Item Setting SA ESP Authentication Key IPsec Mode Tunnel Mode (inbound) Destination IPv4 Address SA ESP SPI (inbound) Destination IPv6 Address SA AH Authentication Algorithm HMAC_SHA1_96 Source IPv4 Address SA AH Authentication Key Source IPv6 Address (outbound) Security Protocol SA AH SPI (outbound) Security Gateway IPv4 Address SA AH Authentication Key...
  • Page 189 List of Factory Default Settings Item Setting Item Setting IKE Pre-Shared Key SA ESP Authentication Key (inbound) SA ESP Encryption Algorithm SA ESP SPI (inbound) SA ESP Authentication HMAC_SHA1_96 Algorithm SA AH Authentication Algorithm HMAC_SHA1_96 SA ESP Encryption Key SA AH Authentication Key (outbound) (outbound) SA ESP Authentication Key...
  • Page 190 Item Setting Notification Level Error Mail Server Name Mail Server Port Sender (From) Recipient (To) Authentication None User Name POP Server...
  • Page 191: Index

    Index Numerics Camera Tampering Detection ....114, 122 Certificate Information ........82 802.1X Authentication ........82 Certificate Management ....... 80, 82 Client ............69, 82 Color Saturation .......... 57, 158 Abandoned Object Detection ......122 Control for Admin ........133, 151 Access Control ...........
  • Page 192 Event Logs ............88 Input Volume ............69 Exposure ............153 Installation Conditions ........59 Exposure Compensation .......42, 56 Installation Guide ..........5 External Device Input ........72, 158 Installing the Necessary Software ...... 26 External Device Name ........60 Intelligent Function Setting Tool ....... 113 External Device Output ........156 IP Address ............
  • Page 193 Index Reference Volume Level ........71 Removed Object Detection ......122 Name Server Address ........51 Reset Switch ............. 180 Network .............. 50 Restore Default Settings ........88 Network Address/Subnet ........75 Restore Settings ..........88 Night Mode ..........59, 155 RM-Lite ...............
  • Page 194 User Name ............31 User Page ............46 VB Viewer ..........135, 140 Video Distribution ........75, 136 Video Format .........66, 84, 129 Video Management Information ......85 Video Quality ..........61, 62 Video Reception ..........158 Video Record ........72, 73, 74, 120 Video Record Action ...........71 Video Record Setting ..........71 Video Saving ............85 Video Server ............69...
  • Page 195 BIE-7032-002 © CANON INC. 2015...