Using The Dump Tool - Hitachi G200 Service Manual

there is no fatal error, such as a problem with accessing Device Manager -
Storage Navigator.
• Dump_Detail_bat collects detailed dump files and contains comprehensive
information about the storage system in addition to the contents of the
normal dump file. Use this tool if you cannot start Device Manager -
Storage Navigator or to check for problems with the storage system.

Using the Dump tool

Before you begin
• The client PC must be connected to the SVP using the Remote Desktop
Connection.
• Verify Hitachi Device Manager - Storage Navigator is running.
• No other user should be using the Dump tool.
• No maintenance operation is being performed.
• Dump tools for other storage systems are not being used.
Note: If there are issues related to starting Hitachi Device Manager - Storage
Navigator, use the dump tool while Hitachi Device Manager - Storage
Navigator is not running and collect the information related to SVP.
Procedure
1. In Hitachi Device Manager - Storage Navigator, click File > Refresh All
to refresh the configuration information shown.
2. On the SVP, exit to a Windows command prompt as Administrator.
3. Change to the directory where the Dump tool is located.
For example, C:\Mapp\wk\83xxxxxxx\DKC200\mp\pc where 83xxxxxxx is
the DKC serial number.
4. Specify the output folder for the dump file (for example, C:\Mapp\wk
\83xxxxxxx\DKC200\tmp) as an output destination, and then run
Dump_Normal.bat or Dump_Detail.bat. For example, to output the
performance result of the Detail Dump tool to C:\Result_832000400001,
enter the following: Dump_Detail.bat C:\Result_832000400001
Note: In the command above, C:\Mapp indicates the installation
directory of the SVP. If the installation directory is different,
replace C:\Mapp with the specified installation directory.
Note: The dump file name is hdcp.tgz. To manage the dump file
for each storage system, assign the serial number to the output
destination folder name. For example, If the serial number: is
832000400001, set the file name to C:\Result_832000400001.
While executing the tool, Executing appears in the command
Troubleshooting the storage system
Service Guide for VSP Gx00 and VSP Fx00 Models
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