Maintenance Utility Window Fails Or Is Blank; Forcing Browser Refreshes Of The Maintenance Utility Window; Maintenance Utility Window Freezes; Releasing The System Lock - Hitachi G200 Service Manual

3. Click Close.

Maintenance Utility window fails or is blank

In the unlikely event that the login to the Maintenance Utility window fails,
or the window opens with no content shown (even after waiting several
minutes), clear the web browser cache and open the Maintenance Utility
window again.

Forcing browser refreshes of the Maintenance Utility window

If images in the Maintenance Utility window do not appear properly,
refresh your web browser.
To refresh your web browser:
Procedure
1. If the maintenance utility is open, log out.
2. Press the Ctrl key and F5 key at the same time to force a refresh.

Maintenance Utility window freezes

The maintenance utility provides a locking feature you can use in case the
window freezes (hangs).
If the Maintenance Utility window hangs during normal operation:
Procedure
1. Check the network connection between the SVP and the storage system.
2. Log out of the SVP, and then log in again.
3. When the System Locked message appears after logging on again, click
System Locked to unlock the system.

Releasing the system lock

The maintenance utility cannot be used if it becomes locked. In this case, use
the following procedure to unlock the maintenance utility.
Before you begin
Before releasing the system lock, confirm with the system administrator that
releasing the system lock forcibly does not cause any problem.
Procedure
1. Start the maintenance utility:
• From Hitachi Command Suite. In the Hitachi Command Suite Main
window, click Storage System from the tree view of the Resources
tab. Expand the tree, and then click the Maintenance Utility menu to
open the Maintenance Utility window.
Troubleshooting the storage system
Service Guide for VSP Gx00 and VSP Fx00 Models
341