Page 1 Service Guide Hitachi Virtual Storage Platform G200, G400, G600, G800 Hitachi Virtual Storage Platform F400, F600, F800 FE-94HM8027-06 March 2017...
Page 2 Materials. “Materials” mean text, data, photographs, graphics, audio, video and documents. Hitachi reserves the right to make changes to this Material at any time without notice and assumes no responsibility for its use. The Materials contain the most current information available at the time of publication.
Page 3 This symbol on the product or on its packaging means that your electrical and electronic equipment should be disposed at the end of life separately from your household wastes. There are separate collection systems for recycling in the European Union. For more information, contact the local authority or the dealer where you purchased the product.
Page 4 Service Guide for VSP Gx00 and VSP Fx00 Models...
Page 5: Table Of Contents
Contents Preface....................13 Safety and environmental notices................14 General safety guidelines..................15 Handling of heavy parts..................15 Preventing electric shock...................15 Avoiding rotating or moving parts..............16 Preventing machine damage................16 Working when the storage system is in operation..........16 Precautions when using the storage system............16 Emergency procedures..................17 For electric shock..................
Page 6 CBLH with front panel bezel................. 43 CBLH front panel without bezel..............45 CBLH rear panel..................46 Virtual Storage Platform G200 Virtual Storage Platform G400, G600 Virtual Storage Platform G800 Virtual Storage Platform F400, F600 Virtual Storage Platform F800 Controller LEDs and interfaces................47 Front end module descriptions................48...
Page 7 Guidelines to follow after replacing a component............80 Using the maintenance utility.................. 81 Starting from Hitachi Command Suite..............81 Starting from Hitachi Device Manager - Storage Navigator........82 Replacement parts....................84 Attaching and removing the front panel bezel............88 Attaching the front bezel to the SVP..............88 Removing the front bezel from the SVP..............
Page 8 6 Replacing a fan.................. 129 Checking a fan..................... 130 Blocking the controller..................131 Replacing a fan....................133 Restoring a fan.....................135 Replacing a fan on a host port expansion chassis............136 Blocking a fan on a host port expansion chassis..........136 Replacing a fan on a host port expansion chassis..........136 Restoring a fan on a host port expansion chassis..........
Page 9 Restoring a controller................... 195 Replacing cache memory for a NAS module............196 Blocking a NAS module................... 196 Replacing cache memory for a NAS module............200 Restoring a NAS module..................204 11 Replacing a front end module............. 205 Blocking a front end module..................206 Replacing a front end module on a controller............208 Replacing a front end module on a host port expansion chassis.......
Page 10 Restoring the LAN blade..................266 18 Replacing a backup module..............269 Replacing a BKM....................270 Checking the BKM backup module..............270 Replacing the BKM backup module..............271 Replacing a BKMF....................271 Blocking a BKMF..................... 272 Replacing the BKMF backup module..............273 Checking BKM/BKMF screws..................274 19 Replacing a PCIe module..............
Page 11 TCP/UDP port filtering being performed on the network switch......315 Searching storage system across IPv6 routers...........315 Checking hardware replacement alerts..............315 Troubleshooting Hitachi Device Manager - Storage Navigator........330 Troubleshooting NAS Manager................335 Setting disk capacity assignments..............335 Setting a link to the external server..............336 Troubleshooting file-level access operations .............
Page 12 A Warning labels on the storage system..........393 CBSS/CBSSD controller..................395 CBSL/CBSLD controller..................396 CBLM controller....................398 CBLH controller....................398 Small form factor drive tray (AC and DC models)............ 399 Large form factor drive tray (AC and DC models)............ 400 Flash module drive tray..................401 Dense intermix drive tray..................
Page 13: Preface
Preface This document describes how to service components in the Hitachi Virtual Storage Platform G200, G400, G600, G800 or Hitachi Virtual Storage Platform F400, F600, F800. Safety and environmental notices □ General safety guidelines □ Audience and qualifications □ Product version □...
Page 14: Safety And Environmental Notices
Backup Hitachi cannot guarantee against data loss due to failures. Therefore, back up your data to minimize chances for data loss. Data backup is also critical when hardware components are added or replaced, because performing such hardware procedures restores parameter settings that can affect how data is managed on the storage systems.
Page 15: General Safety Guidelines
General safety guidelines Before starting maintenance: • Maintenance must be performed by trained and qualified engineers only. • The safety guidelines and procedures in this manual must be read and followed. • In this manual and on the storage system, hazard warnings are provided to aid you in preventing or reducing the risk of death, personal injury, or product damage.
Page 16: Avoiding Rotating Or Moving Parts
• Unless otherwise specifically instructed, remove all power sources to the machine before starting maintenance. Switching off the storage system power supplies is usually not sufficient. • Do not touch any uninsulated conductor or surface that remains charged shortly after the external power supply to the storage system is disconnected.
Page 17: Emergency Procedures
• Be careful when handling the storage system and its parts. Do not drop the equipment or parts. • Do not stand on the storage system. Avoid using the storage system for any use other than the one for which it was designed. •...
Page 18: Audience And Qualifications
• Is familiar with high-speed interconnects for modular storage systems. Product version This document revision applies to Hitachi Virtual Storage Platform G200, G400, G600, G800 and Hitachi Virtual Storage Platform F400, F600, F800 firmware 83-04-2x or later.
Page 19: Document Conventions
Document conventions This document uses the following typographic conventions: Convention Description Bold • Indicates text in a window, including window titles, menus, menu options, buttons, fields, and labels. Example: Click OK. • Indicates emphasized words in list items. Italic • Indicates a document title or emphasized words in text.
Page 20: Conventions For Storage Capacity Values
1,024 PB or 1,024 bytes Accessing product documentation Product user documentation is available on Hitachi Data Systems Support Connect: https://knowledge.hds.com/Documents. Check this site for the most current documentation, including important updates that may have been made after the release of the product.
Page 21: Getting Help
Getting help Hitachi Data Systems Support Connect is the destination for technical support of products and solutions sold by Hitachi Data Systems. To contact technical support, log on to Hitachi Data Systems Support Connect for contact information: https://support.hds.com/en_us/contact-us.html. Hitachi Data Systems Community...
Page 22 Preface Service Guide for VSP Gx00 and VSP Fx00 Models...
Page 23: Verifying Component Failures
Verifying component failures This chapter describes how to use the maintenance utility to confirm component failures. Replaceable parts □ Identifying hardware faults □ Verifying component failures Service Guide for VSP Gx00 and VSP Fx00 Models...
Page 24: Replaceable Parts
Note: For the dense intermix drive tray, the only user-replacement procedure supported by Hitachi is installing or replacing disk drives. • Drive (replacing drives on the flash module drive tray is is strictly limited to Hitachi and certified partners) •...
Page 25 In the left pane of the Maintenance Utility window (circled in the figure below), check the Status of the storage system. Verifying component failures Service Guide for VSP Gx00 and VSP Fx00 Models...
Page 26 Storage system Has the alert been Description Navigation area acknowledged? status Failed The storage system might be down. Warning A part has a Blocked or Warning status. Ready All parts have a normal status. Power-on in Power-on is in progress. progress Power-off in Power-off is in progress.
Page 27 The window switches to the Alerts tab. Click the Alert ID. The Alert Detail window shows the failed part that must be replaced. Verifying component failures Service Guide for VSP Gx00 and VSP Fx00 Models...
Page 28 Note: If SEE MANUAL does not appear at the top of Location in the Alert Detail window, go to the next step. If SEE MANUAL appears, take action based on the reference code displayed in the Alert Detail window. If the user takes action or contact the HDS Support Portal at https://support.hds.com/en_us/contact-us.html, steps 7 and beyond are not required.
Page 29 supply (DBPS) for the small/ large form factor drive trays. af50xx Check the connection of the Replacing a power supply on power cables on the power page 141 supply (DBPS) for the flash module drive tray. fffa0x Check the connection of the Replacing a backup module batteries on the backup on page 269...
Page 30 In this example: • Drive = slot location of the drive in the drive tray. • DB = number of the drive tray. Verifying component failures Service Guide for VSP Gx00 and VSP Fx00 Models...
Page 31: Hardware Description
The following sections provide technical description of the storage system components. Storage system controllers □ Virtual Storage Platform G200 Virtual Storage Platform G400, G600 □ Virtual Storage Platform G800 Virtual Storage Platform F400, F600 Virtual Storage Platform F800 Controller LEDs and interfaces Storage system drive trays □...
Page 32: Storage System Controllers
Storage system controllers Every storage system has two controllers. The controllers contain fans and power supplies, and provide the interfaces between a host and the storage system. A controller manages the I/O between the host system and data volumes. CBSS controller The CBSS controller includes specific functional LEDs located on the front and rear of controller and power supplies to provide its operating status.
Page 33: Cbss Front Panel Without Bezel
Number Item Description LED might turn off during user maintenance. ALARM LED Off: Normal operation. Red: Processor failure (system might be down). Go to the Customer Contact Us page at https://support.hds.com/ en_us/contact-us.html. POWER ON/OFF (main switch) Powers the storage system. Lock Locks and unlocks the front panel bezel by using the...
Page 34: Cbss Rear Panel
Number Item Description 462xxx, 3077xx, 4100xx, and 410100. POWER ON/OFF (main switch) Powers the storage system. Small form factor drives The twenty-four 2.5-inch small form factor drives are positioned vertically. The slots are organized from 0 to 23. CBSS rear panel The following table describes the definitions of the CBSS controller rear panel LEDs.
Page 35: Cbsl Controller
Number Item Description Amber blink two times: Failure with fan 1. Cache flash memory LAN-RST switch Use only when instructed by customer support. LAN port Maintenance LAN port (left) and user LAN port (right). Uninterruptible power supply (UPS) port ALARM LED (for cache flash memory) Red: Cache flash memory can be removed.
Page 36 Number Item Description POWER LED Green: Storage system is powered on. Amber: Storage system is receiving power. READY LED Green: Normal operation. Off: Normal operation. WARNING LED Amber: Component requires maintenance. Blink: Failure requires maintenance. Note: When System Option Mode 1097 is set to ON, the WARNING LED does not blink, even if the following failure service information messages...
Page 37: Cbsl Front Panel Without Bezel
CBSL front panel without bezel The following table describes the definitions of the CBSL controller front panel LEDs. Number Item Description ACT LED Green: Normal operation. Blink green: Drive is being accessed. ALM LED Red: Drive stopped due to a failure and can be replaced.
Page 38 Number Item Description Controllers Controller 1 (left) and Controller 2 (right). Front end module CTL ALM LED Red: Controller can be removed. Blink red: Failure with the power supply unit of the controller. Amber: LAN reset switch was pressed. BACKUP STTS LED Green: Power restoration in progress following power outage.
Page 39: Cblm Controller
Number Item Description Green: Charging of the STATUS battery in the backup module is complete. Blink green: Battery in the backup module is charging or discharging. Red: Backup module can be removed. Blink red: Backup module can be removed. Blink red one time: Battery failure Off: Battery is not installed, failure occurred,...
Page 40: Cblmcblh Front Panel Without Bezel
Number Item Description POWER LED Green: Storage system is powered on. Amber: Storage system is receiving power. READY LED Green: Normal operation. Off: Normal operation. WARNING LED Amber: Component requires maintenance. Blink: Failure requires maintenance. Note: When System Option Mode 1097 is set to ON, the WARNING LED does not blink, even if the following failure service information messages...
Page 41 Number Item Description POWER ON/OFF (main switch) Powers the storage system. POWER, READY, WARNING, and Note: When System Option Mode 1097 is set to ON, the ALARM LEDs WARNING LED does not blink, even if the following failure service information messages (SIM) are issued: 452xxx, 462xxx, 3077xx, 4100xx, and 410100.
Page 42: Cblmcblh Rear Panel
Number Item Description STATUS LED (for BKMF) Green: Charging of the battery in the backup module is complete. Red: Backup module can be removed. Blink red one time: Main battery failure. Blink red two times: Backup battery failure. Blink red three times: Both batteries failed or preventive maintenance replacement of batteries can run.
Page 43: Cblh Controller
Number Item Power supply unit Front end module Back end module LAN blade Rear view (includes NAS modules) Number Item NAS module Front end module Back end module LAN blade Power supply unit CBLH controller The CBLH controller includes specific functional LEDs located on the front and rear of controller and power supplies to provide its operating status.
Page 44 Number Item Description Green: Storage system is Power powered on. Amber: Storage system is receiving power. Green: Normal operation. Ready Off: Normal operation. Warning Amber: Component requires maintenance. Blink: Failure requires maintenance. Note: When System Option Mode 1097 is set to ON, the WARNING LED does not blink even if the following failure...
Page 45: Cblh Front Panel Without Bezel
Note: Removing a controller can cause the POWER, READY, WARNING, and ALARM LEDs on the front panel to go off. These LEDs return to their on state after the storage system recovers from the controller replacement. CBLH front panel without bezel The following table describes the definitions of the CBLH controller front panel LEDs.
Page 46: Cblh Rear Panel
Number Item Description Amber: LAN reset switch was pressed. LAN-RST switch Use only when instructed by customer support. STATUS LED (for BKMF) Green: Charging of the battery in the backup module is complete. Red: Backup module can be removed. Blink red one time: Main battery failure.
Page 47: Platform G800 Virtual Storage Platform F400, F600 Virtual Storage Platform F800
NAS module Back end module LAN blade Power supply unit Virtual Storage Platform G200 Virtual Storage Platform G400, G600 Virtual Storage Platform G800 Virtual Storage Platform F400, F600 Virtual Storage Platform F800 Controller LEDs and interfaces The controllers are equipped with interfaces for connecting, powering, configuring, and managing the storage system.
Page 48: Front End Module Descriptions
Front end module descriptions The front end module LEDs display the operating status of the module. 10-Gbps iSCSI board LEDs and connectors (optical) Number Item Description STATUS LED Green: Front end module is in the power-on state. Red: Front end module can be removed safely.
Page 49: 8-Gbps, 16-Gbps, Or 32-Gbps Fibre Channel (4-Port) Board Leds And Connectors
Number Item Description STATUS LED Green: Front end module is in the power-on state. Red: Front end module can be removed safely. PORT (Link/Speed) LED Yellow: 1-Gbps link. Green: 10-Gbps link. Off: No link connection. PORT LED Green: Link connection is established.
Page 50 Table 1 8-Gbps Fibre Channel Number Item Description Fibre Channel connectors Connect to Fibre Channel cables. STATUS LED Green: Front end module is in power-on state. Red: Front end module can be removed safely. PORT LED Red: Small form factor pluggable can be removed.
Page 51: 16-Gbps Fibre Channel (2-Port) Board Leds And Connectors
Number Item Description Green: Normal link status at 4- Gbps or 8-Gbps (16-Gbps). Green: Normal link status at 8- Gbps or 16-Gbps (32-Gbps). Port assignments 8-Gbps, 16-Gbps, or 32-Gbps Fibre Channel Ports (left to right) CHB number Port 1 Port 2 Port 3 Port 4 CHB-1A...
Page 52: Pcie Module
Number Item Description Green: Front end module is in STATUS LED the power-on state. Red: Front end module can be removed safely. PORT LED Red: Small form factor pluggable can be removed. Blue: Normal link status at 16- Gbps. Green: Normal link status at 4- Gbps or 8-Gbps.
Page 53: Lan Blade Leds And Connectors
Number Item Description Green: PCIe module is in the STATUS LED power-ON status. Red: PCIe module failure occurred. Off: PCIe module can be removed safely. Green: PCIe is Gen-3 (8-Gbps) Link and is linked up normally. Off: PCIe is not linked up (PCIe cable might not be connected).
Page 54: Back End Module Leds And Connectors
Number Item Description ACT LED Green: Data is being transferred. LINK LED Green: Link status is normal. LAN 2 LAN port used by the user. LAN 1 Maintenance LAN port used by service personnel. LAN ALARM LED Red: LAN blade can be removed.
Page 55: Cbss/Cbsl Ac Power Supply Unit Leds And Connectors
Number Item Description Green: Back end module is in STATUS LED the power-on state. Red: Back end module can be removed safely. Port LED Blue: Link status is normal. PATH 0 connector Connect to a drive tray. PATH 1 connector Connects to a drive tray.
Page 56: Cblm Power Supply Unit Leds And Connectorscblh Power Supply Unit Leds And Connectors
Number Item Description ALM/RDY LED Red: Power supply unit can be replaced. Green: Normal operation. DC IN LED Blue: DC input is normal. CBLM power supply unit LEDs and connectorsCBLH power supply unit LEDs and connectors The following table lists the definitions of the CBLMCBLH power supply unit LEDs and connectors.
Page 57: Storage System Drive Trays
Number Item Description Receptacle Connects to the power cable provided with the storage system. RDY LED Green: Normal operation. Storage system drive trays Drive trays contain drives, power supplies, fans, and status LEDs. They also provide interfaces for connecting to controllers and other drive trays. All-flash storage arrays have various fixed storage capacity configurations of FMD DC2 flash storage devices.
Page 58: Sff Front Panel Without Bezel
Number Item Description Lock Locks and unlocks the front panel bezel by using the supplied key. SFF front panel without bezel Number Item Description ACT LED Green: Normal operation. Blink green: Drive is being accessed. ALM LED Red: Drive stopped due to a failure and can be replaced.
Page 59: Sff Rear Panel
SFF rear panel Number Item Description POWER LED Green: ENC is in the power-on state. LOCATE LED Amber: • Indicates the location of the chassis. • Can be turned on or turned off by the maintenance utility. ALARM LED Red: ENC can be replaced. PATH (IN) LED Blue: IN side port is linked up.
Page 60: Lff Front Panel Without Bezel
Number Item Description POWER LED Green: Drive tray is powered READY LED Green: Drive tray is operational. LOCATE LED Amber: • Indicates the location of the chassis. • Can be turned on or turned off by the maintenance utility. Lock Locks and unlocks the front panel bezel by using the supplied key.
Page 61: Lff Rear Panel
Number Item Description • Indicates the location of the chassis. • Can be turned on or turned off by the maintenance utility. ACT LED Green: Normal operation. Blink green: Drive is being accessed. ALM LED Red: Drive stopped due to a failure and can be replaced.
Page 62: Flash Module Drive (Fmd) Tray
Number Item Description PATH (IN) connector Connects to a controller or drive tray. Blue: OUT side port is linked PATH (OUT)LED PATH (OUT) connector Connects to a drive tray. Console This port is reserved. Power supply unit Receptacle Connects to the power cable provided with the storage system.
Page 63: Fmd Front Panel Without Bezel
FMD front panel without bezel Number Item Description ACT LED Green: Normal operation. 1, 2 Blink: Drive is being accessed. Slow blink: • DKC-F710I-1R6FM/3R2FM: Insufficient battery capacity in the flash module drive. • DKC-F810I-1R6FN/3R2FN/ 6R4FN: Flash module drive built-in capacitor is charged. If the storage system is turned on, the LED stops blinking when the capacitor...
Page 64: Fmd Rear Panel
Number Item Description Green: Drive tray is operational. Amber: • Indicates the location of the chassis. • Can be turned on or turned off by the maintenance utility. Twelve flash module drives. Flash module drives Slots are organized the following way: 9, 10, 11 6, 7, 8 3, 4, 5...
Page 65: Dense Intermix Drive Tray
Number Item Description PATH (IN) connector Connects to a controller or drive tray. Blue: OUT side port is linked PATH (OUT)LED PATH (OUT) connector Connect to a drive tray. Console This port is reserved. Receptacle Connects to the power cable provided with the storage system.
Page 66: Dense Intermix Drive Tray Display Leds
Number Item Description Lock Locks and unlocks the front panel bezel by using the supplied key. Dense intermix drive tray display LEDs Number Item Description Green: Normal operation. Blink green: Drive is being accessed. ALM LED Red: Drive stopped due to a failure and can be replaced.
Page 67: Dense Intermix Drive Tray Rear Panel
Dense intermix drive tray rear panel Number Item Description Power supply unit RDY LED Green: Normal operation. AC IN LED Green: Normal operation. ALM LED Red: Power supply unit can be replaced. Receptacle Connects to the power cable provided with the storage system.
Page 68: Sff And Lff Ac Power Supply Unit Leds And Connectors
Number Item Description POWER LED Green: ENC is in the power-on state. SFF and LFF AC power supply unit LEDs and connectors Both SFF and LFF drive trays are equipped with AC power supply units. The AC power supply units include LEDs to display its operating status. Number Item Description...
Page 69: Host Port Expansion Chassis
Number Item Description Green: DC input is operating DC IN LED normally. Red: Power supply unit can be ALM LED replaced. Host port expansion chassis Host port expansion chassis front panel bezel LEDs Number Item Description Green: Host port expansion is POWER LED turned on.
Page 70: Host Port Expansion Chassis Fan
Number Item Description STATUS LED Green: PCIe switchboard is powered on. Red: PCIe switchboard can be replaced safely. Off: PCIe switchboard is powered off. Host port expansion chassis fan Number Item Description ALM LED Red: Fan failure has occurred. Off: Normal operation. PCIe cable connector Hardware description Service Guide for VSP Gx00 and VSP Fx00 Models...
Page 71 Number Item Description STATUS LED Green: PCIe cable connector is powered on. Red: PCIe cable connector can be replaced safely. Off: PCIe cable connector is powered off. Link Basic LED Green: Basic PCIe Gen-3.0 (8- Gbps) is linked up normally. Off: Basic PCIe is not linked up (PCIe cable might not be connected).
Page 72: Host Port Expansion Chassis Power Supply
Number Item Description connected). If a cable is connected, it can be removed safely. InAct Option LED Amber: Option PCIe status changed from link up to link down and cables. Cables can be removed safely. Off: Option PCIe is normal or not set.
Page 73: Nas Module Ports And Leds
Displays link status. Fail LED A failure has occured. Hitachi Virtual Storage Platform Service processor server The VSP Gx00 models include a separate, dedicated 1U service processor (SVP) to host an element manager (Storage Navigator). The SVP (model number 3919435.P) operates independently from the CPU of the storage system and operating system, and provides out‑of‑band configuration and...
Page 74: Service Processor Description
performance data for key components of the storage system to enable diagnostic testing and analysis for customer support. For more information about the SVP, see the Service Processor Technical Reference. Service processor description The SVP runs Windows Embedded Standard 7 operating system, which ®...
Page 75: Svp Front Panel
• Turning on automatic Windows updates or using the manual Windows update method. • Installing antivirus software that has been tested and approved by Hitachi. SVP front panel The front panel of the physical SVP is equipped with LEDs, a reset button, and a power button.
Page 76 Number Description Power socket. Attach the power cable supplied with the SVP. Four LAN ports arranged as follows: LAN3 LAN4 LAN1 LAN2 These ports connect to your IP network, the management console PC, and the user LAN port on each storage system controller. Note: After the Initial Startup Wizard is run, the SVP can be used in non- bridge mode.
Page 77: Replacing Storage System Components
Replacing storage system components The following describes the preparation tasks taken before replacing a component and how to check the system status after replacing its components. Electrostatic discharge precautions □ Unpacking replacement components □ Follow appropriate power on and power off work procedures □...
Page 78: Electrostatic Discharge Precautions
Electrostatic discharge precautions Static electricity can damage the storage system’s static-sensitive components. When performing the service procedures in this document, observe the following electrostatic discharge (ESD) precautions: • Wear an antistatic wrist strap at all times when handling any field replaceable unit (FRU).
Page 79: Safety Considerations
• Do not make mechanical or electrical modifications or repairs to the equipment. Such actions can cause an electric shock or cause the storage system to malfunction. Hitachi is not responsible for regulatory compliance of a modified Hitachi product. • When removing cables, hold the cable connector and leave enough slack in the cables, so they do not bend to a diameter of less than 76 mm (3") or a...
Page 80: Guidelines For Replacing A Component
Guidelines to follow after replacing a component Observe the following guidelines after replacing a component in the Hitachi storage system. • When restarting the storage system, wait for the amber POWER LED to go ON, and then turn off the main switch.
Page 81: Using The Maintenance Utility
Hitachi Device Manager - Storage Navigator. Note: • When adding cache memory or replacing controllers (Type Change) on the VSP G200 model, specify the controller boards for adding cache memory or replacement (Type Change), and then start Maintenance Utility. • Click in the window to see the help menu for the description of the Maintenance Utility.
Page 82: Starting From Hitachi Device Manager - Storage Navigator
Expand the tree, and then right-click a storage system and click Other Functions. In Hitachi Device Manager - Storage Navigator, click the Maintenance Utility menu, and then click Hardware to start the maintenance utility. Starting from Hitachi Device Manager - Storage Navigator...
Page 83 VSP G200. Cache Memory replacement/installation for Cache memory installed on controller 1. CTL1 FAN replacement for CTL1 Fan installed in controller 1 (VSP G200). • Controller 2. Controller board (CTL) replacement for CTL2 • LAN blade installed on controller 2 (VSP G400, G600 or VSP F400, F600).
Page 84: Replacement Parts
Cache Memory replacement/installation for Cache memory installed on controller 2. CTL2 FAN replacement for CTL2 Fan installed in controller 2 (VSP G200). Other hardware maintenance Component other than a controller, fan, and LAN blade. Replacement parts The storage system is equipped with removable and replaceable components.
Page 85 Status of host and storage system Part name Part number Part model I/O from the No I/O from host the host 1.8 TB, 10 kmin , 6 Gbps, 5560490-A DKC- SAS, SFF F810I-1R8JGM 1.8 TB 10 kmin , 6 Gbps, 5560694-A DKC- SAS, LFF...
Page 86 Status of host and storage system Part name Part number Part model I/O from the No I/O from host the host CBSS and CBSL 3290737-A CBLM 3289056-A CBLH 3289056-A CHBBPS (host port expansion 3290737-A chassis) DW-F800-DBS and DW-F800- 3290647-A DBL (contains BNST) DW-F800-DBSC and DW- 3290647-P F800-DBLC...
Page 87 Status of host and storage system Part name Part number Part model I/O from the No I/O from host the host Small Form Factor Pluggable Optical module (8-Gbps 5556750-A DKC-F810I-1PL8 Yes longwave) Optical module (8-Gbps 5557409-A DKC- shortwave) F810I-1PS8 Optical module (10-Gbps 5559354-A shortwave) Optical module (16-Gbps...
Page 88: Attaching And Removing The Front Panel Bezel
Status of host and storage system Part name Part number Part model I/O from the No I/O from host the host 30 m SAS optical cable 3290667-A DW-F800- SCQ30A 100 m SAS optical cable 3290723-A DW-F800- SCQ1HA PCIe cable 3290994-A DW-F800-PC1F Cache flash memory (CFM) 3290736-A...
Page 89: Removing The Front Bezel From The Svp
Procedure Use the provided key to unlock the front bezel. Hold the key and bottom of the bezel with both hands while facing the front bezel. Insert the tabs on the left-front side of the SVP into the tab holes on the front bezel.
Page 90: Attaching The Front Bezel To A Cbss Or Cbslattaching The Front Bezel To An Fmdattaching A Front Bezel To An Sff, Lff, Or Fmd
Holding the lower right part of the bezel, gently pull the key toward you and disengage the right side of the bezel from the ball catch. Note: To prevent any damages to the bezel, do not open the bezel more than 45 degrees when disengaging the front bezel. Disengage the front bezel from the left tabs and then remove the bezel.
Page 91: Removing The Front Bezel From A Cblm Cblh Controller
Holding the lower right part of the bezel, gently pull the key toward you and disengage the right side of the bezel from the ball catch. Note: To avoid damaging the bezel, do not open the bezel more than 45 degrees when disengaging the front bezel. Disengage the front bezel from the left tabs, and then remove the bezel.
Page 92: Attaching The Front Bezel To A Cblm Cblh Controller
Disengage the front bezel from the left tabs, and then remove the bezel. Attaching the front bezel to a CBLM CBLH controller Procedure Use the provided key to unlock the front bezel. Insert the tabs on the left-front side of the storage system into the tab holes on the front bezel.
Page 93: Attaching The Front Bezel To A Dense Intermix Drive Tray
Attaching the front bezel to a dense intermix drive tray Procedure Use the provided key to unlock the front bezel. Insert the tabs on the left-front side of the storage system into the tab holes on the front bezel. Push the right side of the bezel until it engages with the ball catch on the front of the storage system to secure the bezel.
Page 94: Removing The Front Bezel From A Dense Intermix Drive Tray
Removing the front bezel from a dense intermix drive tray To prevent the rack from tipping when removing a dense intermix drive tray: • Do not remove multiple dense intermix drive trays simultaneously. • After removing the dense intermix drive tray, do not place objects on it or use it as a work space.
Page 95 To remove a SAS cable, pull the tab of the SAS cable (1) to release the latch and remove the SAS cable (2). To remove an optical cable, push the top of the connector of the optical cable (1) to release the latch and remove the SAS cable (2). To remove a LAN cable, push the top of the LAN cable connector (1) to release the latch and remove the LAN cable (2).
Page 96: Logging On To Nas Manager
Logging on to NAS Manager The following procedures describe how to log on to NAS Manager. Procedure Open a web browser. Type https://<unified-management-IP-address>:20443 and press Enter. Note: Enter the IP address of controller 1. Click NAS Manager. Tip: If you select the Open the window you choose this time at the next access check box,, any subsequent login connections Replacing storage system components Service Guide for VSP Gx00 and VSP Fx00 Models...
Page 97: Evs Migration Before Servicing Nodes
open to the previous window session. This behavior persists until you clear the browser cache. Enter your login credentials: a. In the User ID field, type maintenance. b. In the Password field, enter the password configured during the initial set up of the storage system. Click Login.
Page 98 In the Cluster Configuration window, use the Name column to identify the name of the node to be serviced, and then record the names of the nodes. Nodes that require servicing have a status other than OK in the Health column. Click Server Settings.
Page 99 Record the EVS that is operated in the node to be maintained: a. In the EVS Management window, find the EVS confirmed in step 3 is displaying in the Cluster Node column. b. In the Label column, record the EVS name shown . For multiple instances of the EVS, record all EVS names.
Page 100 Migrate all the EVS instances in the node that are to be serviced back to the normal node. Note: The EVS has no impact on client users of Microsoft Windows NFS. File access for CIFS client users, however, ends and must be restarted.
Page 101 Confirm the EVS migrated from the node to be serviced to the normal node. Confirm the node names in the destination directory for all instances of the EVS recorded in step 6 appear in the Cluster Node column. Log out of NAS Manager. Replacing storage system components Service Guide for VSP Gx00 and VSP Fx00 Models...
Page 102: Evs Migration After Servicing Nodes
Related tasks • Logging on to NAS Manager on page 96 EVS migration after servicing nodes Procedure Log on to NAS Manager. In the Home window, click Server Settings. In the Server Settings window, click EVS Migration. Replacing storage system components Service Guide for VSP Gx00 and VSP Fx00 Models...
Page 103 Perform the following steps in the EVS Migration window: a. Click the Migrate EVS _ to cluster node _ button. b. From the EVS list, select the EVS to be migrated. This destination node is the same as specified in step 6 of the EVS migration before servicing procedure.
Page 104 When the confirmation message appears, confirm that the operations in step 4 are correct, and then click OK. In the Home window, click EVS Management. In the EVS Management window, confirm that the node names in the destination directory for all instances of the EVS recorded in step 6 of the EVS migration before servicing procedure appear in the Cluster Node column.
Page 105: Checking Recovery After Replacing Components
Log out of NAS Manager. Related tasks • Logging on to NAS Manager on page 96 • EVS migration before servicing nodes on page 97 Checking recovery after replacing components After you replace one or more components, check to verify that the storage system has recovered.
Page 106 Replacing storage system components Service Guide for VSP Gx00 and VSP Fx00 Models...
Page 107: Replacing A Drive
Replacing a drive Before replacing a drive, read the precautions and understand the procedure for your drive type. Checking a drive □ Blocking the drive □ Replacing a drive for a CBSS or SFF drive tray □ Replacing a drive for a CBSL or LFF drive tray □...
Page 108: Checking A Drive
Checking a drive Procedure Start the maintenance utility. Click Hardware > Controller Chassis Hardware > Drive Box. Click the Drives tab. Confirm that the status of the drive to be replaced is Warning, Failed, Blocked, Copy incomplete, or Reserved. Click Refresh. Remove the front bezel and check whether the red ALM LED on the failed drive is on or off: •...
Page 109: Blocking The Drive
Blocking the drive If the red ALM LED on a failed drive is off, use the following procedure to identify and block the failed drive before replacing it. Before you begin • Confirm that the storage system power is turned on. •...
Page 110 If the following warning appears, click Yes. Check that the drive status is Blocked or Failed in the Controller Chassis Drive Box window. If the drive status is Copying, wait until it changes to Blocked or Failed. When the following window opens, click Close. Replacing a drive Service Guide for VSP Gx00 and VSP Fx00 Models...
Page 111: Replacing A Drive For A Cbss Or Sff Drive Tray
If you receive a message about the encryption environment setting is applied, click Close, and then back up the encryption key after completing the drive-replacement procedure. In the Controller Chassis Drive Box window, check that the drive status is Blocked. If the drive status is Copying, wait for it to change to Blocked.
Page 112 Before you begin • Wear a wrist strap connected to the storage system to prevent part failures caused by static electricity. Do not remove the wrist strap until you finish the procedure. • Confirm that the storage system power is turned on. •...
Page 113: Replacing A Drive For A Cbsl Or Lff Drive Tray
Pull the drive handle gently to make sure the drive is installed securely and cannot be pulled out. Confirm that the red ALM LED is off at the new drive. Note: If the ALM LED is ON but the drive status is neither Blocked nor Failed, contact the HDS Support Portal at https:// support.hds.com/en_us/contact-us.html.
Page 114 Procedure Pull up the stopper of the drive handle toward you to release the lock. Open the handle toward you, and then gently remove the drive to be replaced. Handle the drive with care. Wait at least 30 seconds. Then place the new drive into the guide rail and slide it gently in the direction of the arrow.
Page 115: Replacing A Drive For A Flash Module Drive Tray
• Confirm that the storage system power is turned on. • The front bezel is removed. Note: Servicing flash module drives is strictly limited to Hitachi and certified partners. The flash module drive tray accepts DKC-F810I-1R6FN, DKC- F810I-3R2FN, DKC-F810I-6R4FN, DKC-F810I-7R0FP or DKC-F810I-14RFP drives only.
Page 116 Note: The top-rear area of the flash module drive is extremely hot when the drive is removed from a working system. Avoid touching this hot area when removing the drive. Procedure Pull up the stopper of the drive handle toward you to release the lock. Open the handle toward you, and then gently remove the drive to be replaced.
Page 117: Adding A Drive To A Dense Intermix Drive Tray
In the maintenance utility, click Hardware > Controller Chassis Hardware > Drive Box. Click the Drives tab. Confirm that the status of the drive to be replaced is Normal. If necessary, click Refresh to update the status in the window. Confirm that the red ALM LED is off at the new drive.
Page 118: Checking The Drive Status
Pull the drive handle gently to make sure the drive is installed securely and cannot be pulled out. Attach the top cover of the dense intermix drive tray, and then return the drive tray to the rack. Checking the drive status Procedure In the maintenance utility, click Hardware >...
Page 119 Observe the following guidelines: • If you replaced a drive without blocking it, click Refresh in the Maintenance Utility window, and then check the status of the replaced drive. • When replacing a drive after saving data to a spare drive, the drive status changes to Normal after performing the copy-back operation.
Page 120 replacement, reuse the drive that was removed instead of using a new drive. • If the copy-back operation is set to disabled, this operation will not be performed. Replacing a drive Service Guide for VSP Gx00 and VSP Fx00 Models...
Page 121: Replacing A Battery
Replacing a battery The VSP G400, G600, G800 or VSP F400, F600, F800 storage systems have replaceable batteries. Before replacing a battery on these storage systems, read the precautions and understand the procedure for your battery. Checking the battery □ Replacing the battery □...
Page 122: Checking The Battery
Checking the battery Before you begin • Confirm that the storage system power is turned on. • Confirm that the red STATUS LED for the backup module containing the battery to be replaced is blinking. • The power supply is operating normally. •...
Page 123: Replacing The Battery
Replacing the battery The blink pattern of the red STATUS LED indicates which battery needs replacement. • One blink:: Replace the standard battery. • Two blinks:: Replace the optional battery. • Three blinks:: Replace both the standard and optional batteries. Before you begin •...
Page 124: Checking Battery Cable Connections
Check that the green STATUS LED on the BKMF is blinking. In the Maintenance Utility window, click Hardware > Controller Chassis. Click the BKMF tab. Confirm that the status of the replacement battery is Normal. Log out and close the Maintenance Utility window. Checking battery cable connections Procedure In the Alert Detail window of the maintenance utility, click Close.
Page 125 CBLM/CBLH BKMF modules DBF power supply unit locations Replacing a battery Service Guide for VSP Gx00 and VSP Fx00 Models...
Page 126 Note: Check the target battery only. Do not touch other batteries. Remove the front bezel. Remove the BKMF in which the target battery is installed: a. Check that the red STATUS LED on the BKMF is blinking. b. Loosen the blue screw securing the BKMF on which the red STATUS LED is blinking.
Page 127 c. Check the connection of the target battery cables and connect the connectors to the sockets securely. Replacing a battery Service Guide for VSP Gx00 and VSP Fx00 Models...
Page 128 d. Slide the top panel of the BKMF to install it. e. Tighten the blue screw on the back of the BKMF to secure the BKMF. Install the BKMF: a. Keep the BKMF lever open and insert the BKMF into the slot. b.
Page 129: Replacing A Fan
Replacing a fan Before replacing a fan, read the precautions and understand the procedure for your fan. Checking a fan □ Blocking the controller □ Replacing a fan □ Restoring a fan □ Replacing a fan on a host port expansion chassis □...
Page 130: Checking A Fan
Checking a fan Before you begin • Confirm that the storage system power is turned on. Procedure Start the maintenance utility. In the Maintenance Utility window, click Hardware > Controller Chassis. In the Controller Chassis window, click the CTLs tab. To display the most recent status of the fan, click Refresh.
Page 131: Blocking The Controller
Blocking the controller Procedure Click the Replace list, and then select the FAN-CTL to be replaced. Check the controller that contains the fan to be replaced, and then click Block. When the Replace FANs window opens, verify that the fan shown in the window is the one to be replaced, and then click Block.
Page 132 If the following window opens, click OK. Check that the controller is blocked and becomes ready for replacing. Leave the Replace FANs window open, but do not click the Restore button. Replacing a fan Service Guide for VSP Gx00 and VSP Fx00 Models...
Page 133: Replacing A Fan
Replacing a fan Caution: Storage system fans rotate at high speed. Exercise extreme caution to avoid getting anything caught in the fan and to prevent injury. Caution: A short-circuit can cause a fire. Never insert metal or other objects into the cable connector; otherwise, a short-circuit can occur. Before you begin •...
Page 134 Procedure Remove all cables connected to the controller. Loosen the blue screw that secures the controller, and then open the lever. Hold the controller with both hands, and then pull it gently and remove Loosen the blue screw that secures the fan. Lift the fan and remove it from the connector.
Page 135: Restoring A Fan
Restoring a fan Procedure In the Replace FANs window, click Restore. A progress bar shows the replacement status. Note: The restore operation can take up to 20 minutes to complete. If a message states that the recovery failed, go to the Customer Contact Us page at https://support.hds.com/en_us/ contact-us.html.
Page 136: Replacing A Fan On A Host Port Expansion Chassis
Replacing a fan on a host port expansion chassis Blocking a fan on a host port expansion chassis Before you begin • Confirm that the storage system power is turned on. • Use the Dump tool to collect the storage system configuration information. •...
Page 137: Restoring A Fan On A Host Port Expansion Chassis
Loosen the blue screw that secure the fan, and then remove the fan. Insert the new fan into the slot, and tighten the blue screw to secure the fan. Attach the front bezel. Restoring a fan on a host port expansion chassis Procedure In the FAN tab, click Refresh to display the current fan status.
Page 138 Remove the front bezel. If the blue screw of the fan you want to check is loose, push the fan all the way in and tighten the screw. Note: Work only with the fan whose screw connection you want to check.
Page 139 Attach the front bezel. Log out and close the Maintenance Utility window. Replacing a fan Service Guide for VSP Gx00 and VSP Fx00 Models...
Page 140 Replacing a fan Service Guide for VSP Gx00 and VSP Fx00 Models...
Page 141: Replacing A Power Supply
Before replacing a power supply, read the precautions and understand the procedure for your power supply. The Hitachi Virtual Storage Platform G200 offers a CBSS, CBSL, DBS, or DBL equipped with AC power supplies, or a CBSSD, CBSLD, DBSD, and DBLD equipped with DC power supplies.
Page 142: Checking The Power Supply
Checking the power supply Procedure Start the maintenance utility. Click Hardware > Controller Chassis, Hardware > Drive Box or Hardware > Channel Board Box. Click the PSs tab. To display the most recent status of the power supply, click Refresh. Confirm that the status of the power supply to be replaced is Warning.
Page 143 Before you begin • Wear a wrist strap connected to the storage system to prevent part failures caused by static electricity. Do not remove the wrist strap until you finish the procedure. • Confirm that the storage system power is turned on. •...
Page 144: Replacing A Power Supply For A Cblm Or Cblh
Insert the new power supply into the slot, just before the "shield finger." Wait at least 20 seconds, and then push the power supply gently until the latch clicks. If the latch does not click, reorient the power supply, and then reinsert it into the slot.
Page 145: Checking Dkcps Power Supply Unit Connections
Hold the power supply with both hands, and then pull it gently and remove it. Hold up the latch on the cable holder of the new power supply to release the lock, and then slide the cable holder forward. With the lever opened completely, insert the new power supply into the slot.
Page 146 • CBLM/CBLH: Replacing a power supply Service Guide for VSP Gx00 and VSP Fx00 Models...
Page 147 CBLM/CBLH power supply unit locations Note: Check the target power supply units and power cables only. Do not touch other power supply units and power cables. Check the connection of the target power supply units and power cables: • For the CBSS/CBSL, push the power supply units all the way into their slots and check that the latches are locked.
Page 148: Replacing A Power Supply For Sff And Lff Drive Trays
• For the CBLM/CBLH, push the power supply units all the way into their slots and tighten using the blue screws. If the power cables connected to the target power supply units are loose, push the plugs of the power cables into the sockets of the power supply units to connect the cables securely.
Page 149 Note: If the red ALM LED is on at both power supplies, do not perform this procedure, even if the status of the power supplies is Normal. Go to the Customer Contact Us page at https://support.hds.com/en_us/contact- us.html. Procedure Disconnect the power cable from the power supply to be replaced. Remove the cable holder to disconnect the power cable from the power supply.
Page 150: Replacing A Power Supply For A Fmd Drive Tray
Close the lever completely and secure the power supply. If the lever cannot be moved, reorient the power supply, and then reinsert it into the slot. Connect the power cable to the power supply, and then secure the cable using the cable holder. Confirm that the red ALM LED is off at the power supply and the green RDY LED is on.
Page 151: Checking Dbps Power Supply Unit Connections
Pull the lever open while pressing the latch on the power supply inward with your right thumb. When the lever is completely opened, the power supply moves forward. Hold the power supply with both hands, and then pull it gently and remove it.
Page 152 Procedure In the Alert Detail window of the maintenance utility, click Close. In the maintenance utility, click Drive Box to check the locations of the target power supply units. CBLM/CBLH power supply unit locations Replacing a power supply Service Guide for VSP Gx00 and VSP Fx00 Models...
Page 153: Confirming The Power Supply Unit Status
Note: Check the target power supply units and power cables only. Do not touch other power supply units and power cables. Check the connection of the target power supply units and power cables: • For the CBSS/CBSL, push the power supply units all the way into their slots and check that the latches are locked.
Page 154: Replacing A Power Supply For A Host Port Expansion Chassis
In the PSs tab in the Maintenance Utility window, confirm that the status of the power supply unit changed to Normal. If necessary, click Refresh at the top-right of the window to update the status in the window. Log out and close the Maintenance Utility window. Replacing a power supply for a host port expansion chassis Caution: Be sure to replace the faulty power supply.
Page 155: Checking The Power Supply Connections On A Host Port Expansion Chassis
Wait at least 30 seconds, and then insert the new power supply, just before the "shield finger." Push the power supply into the unit gently until the power supply latch clicks. Connect the power cable to the power supply, and then secure the cable by the cable holder Confirm that the red ALM/RDY LED is off at the power supply and the green ALM/RDY LED is on.
Page 156 Check the connection of the power supply unit and power cable. Push the power supply unit all the way in, and then confirm that the latch is locked and secure. If the power cable not connected to the power supply unit securely, push the plug on the power cable into the socket on the power supply unit and confirm that the connection is secure.
Page 157: Checking Power Cable Connections On A Host Port Expansion Chassis
Note: Check the target power supply units and power cables only. Do not touch other power supply units and power cables. Log out and close the Maintenance Utility window. Checking power cable connections on a host port expansion chassis Using the following procedure, you can check whether the power cable on a host port expansion chassis is loose or secure.
Page 158 Check the connection of the power supply unit and power cable. Push the power supply unit all the way in, and then confirm that the latch is locked and secure. If the power cable not connected to the power supply unit securely, push the plug on the power cable into the socket on the power supply unit and confirm that the connection is secure.
Page 159 Note: Check the target power supply units and power cables only. Do not touch other power supply units and power cables. Log out and close the Maintenance Utility window. Replacing a power supply Service Guide for VSP Gx00 and VSP Fx00 Models...
Page 160 Replacing a power supply Service Guide for VSP Gx00 and VSP Fx00 Models...
Page 161: Replacing A Controller
Replacing a controller Before replacing a controller, read the precautions and understand the procedure for your controller. Note: If replacing a controller on a CBSS or CBSL, pay close attention to whether you need to replace the non-encrypting controller or the controller that supports encryption.
Page 162: Blocking The Controller
Blocking the controller Procedure Start the maintenance utility. Click Hardware > Controller Chassis. In the Controller Chassis window, click the CTLs tab. To display the most recent status of the controller, click Refresh. Confirm the status of the controller to be replaced is Warning or Failed. Click Replace (Type Change) and select the controller you want to replace.
Page 163 Check the controller is blocked and becomes ready for replacing. Leave the Replace Controller Board (Type Change) window open, but do not click the Restore button. If the Controller Board block fails, click Close on the completion message. Then click the CTLs tab on the Controller Chassis window and check the Controller Board status.
Page 164: Replacing A Controller For A Cbss Or Cbsl Controller
Note: Do not click Restore at this time. Replacing a controller for a CBSS or CBSL controller When you replace a CBSS or CBSL controller, you will have to install the following components on the new controller: • Fan • Cache memory •...
Page 165: Removing And Installing The Fan
Hold the controller with both hands, and then pull it gently in a straight direction and remove it. Keep the controller straight to avoid jostling the components above and below it. Install the fan, cache memory, front end module, and CFM on the new controller.
Page 166: Removing And Installing Cache Memory
Procedure Loosen the blue screw that secures the fan. Lift the fan and remove it from the connector. Install the fan into the connector of the new controller. Tighten the blue screw to secure the fan. Removing and installing cache memory Before you begin •...
Page 167 Procedure Press the button, and then slide the dual in-line memory module (DIMM) cover in the direction of the arrow and remove the DIMM cover from the hooks on either side. Lift the DIMM cover gently to remove it. Note: The DIMM cover has a band that can be damaged easily. Exercise care when removing the DIMM cover.
Page 168: Removing And Installing A Front End Module
Align the notch on the cache memory board with the projection inside the slot. Holding both ends of the cache memory, insert it into the socket. Confirm that the lever is securing the cache memory. To install the DIMM cover, slide it in the direction of the arrow. Confirm that the DIMM cover is secured by the two hooks on either side.
Page 169: Removing And Installing Cache Flash Memory
Connect the optical cable to the new front end module. Insert the front end module into the slot of the new controller. Push the front of the front end module until the module is inserted all the way into the slot. Tighten the two blue screws to secure the front end module.
Page 170: Removing And Installing The Backup Module
With the lever opened completely, insert the CFM into the slot. Push the CFM all the way into the slot. Close the lever completely. Tighten the blue screw to secure the CFM. Next steps • Once all parts are installed on the controller, install it in the storage system.
Page 171: Installing A Controller
Installing a controller Before you begin • Wear a wrist strap connected to the storage system to prevent part failures caused by static electricity. Do not remove the wrist strap until you finish the procedure. • Complete the installation of all components from the old controller. Procedure With the right and left levers of the new controller open completely, insert it into the slot of CBSS or CBSL.
Page 172: Replacing A Cblm Or Cblh Controller
Confirm that the red CTL ALM LED on the controller is off. Connect all the cables you removed. Replacing a CBLM or CBLH controller When you replace a CBLM or CBLH controller, you will have to install the following components on the new controller: •...
Page 173 Remove all four BKMF modules installed in the controller. Loosen the blue right and left screws on the lever of the controller, and then open the lever. With the lever opened completely, hold the controller with both hands, and then pull it gently and remove it. Keep the controller straight to avoid jostling the components above and below it.
Page 174: Removing And Installing Cache Memory
Removing and installing cache memory Before you begin • Wear a wrist strap connected to the storage system to prevent part failures caused by static electricity. Do not remove the wrist strap until you finish the procedure. • The controller is removed from the storage system. Procedure Open the air guide.
Page 175 Note: DIMMs are installed in sets of four. There are two groups of cache memory DIMM slots: CMG0 and CMG1. Populate the CMGO slots first, and then populate the CMG1 slots if necessary. Align the notch on the cache memory board with the projection inside the slot.
Page 176: Removing And Installing Cache Flash Memory For A Cblm Or Cblh Controller
Removing and installing cache flash memory for a CBLM or CBLH controller Before you begin • Wear a wrist strap connected to the storage system to prevent part failures caused by static electricity. Do not remove the wrist strap until you finish the procedure.
Page 177 With the lever opened completely, insert the CFM into the slot. Push the CFM all the way into the slot. Tighten the blue screw to secure the CFM. Next steps • Once all parts are installed on the controller, install it in the storage system.
Page 178: Installing A Cblm Cblh Controller
Installing a CBLM CBLH controller Before you begin • Wear a wrist strap connected to the storage system to prevent part failures caused by static electricity. Do not remove the wrist strap until you finish the procedure. Procedure With the right and left levers on the new controller opened completely, insert the controller into the slot of the CBLM CBLH chassis.
Page 179: Restoring A Controller
Push the bottom of the controller all the way into the slot. Stop pushing when the right and left levers close completely. Tighten the blue screw to secure the controller. Confirm that the red CTL ALM LED on the new controller is off. Attach the front bezel.
Page 180 Note: The restore operation can take up to 20 minutes to complete. If you receive a message about the failed recovery, go to the Customer Contact Us page at https://support.hds.com/ en_us/contact-us.html. When the progress bar goes away and the completion message appears, click Close.
Page 181: Troubleshooting The Controller
Troubleshooting the controller Procedure In the Alert Detail window of the maintenance utility, click Close. In the left pane, click Controller Chassis. Maintenance Utility window for CBSS or CBSL Maintenance Utility window for CBLM or CBLH Troubleshooting the controller Service Guide for VSP Gx00 and VSP Fx00 Models...
Page 182 CBSS/CBSL controller locations CBLM/CBLH controller locations Troubleshooting the controller Service Guide for VSP Gx00 and VSP Fx00 Models...
Page 183 Log out of maintenance utility to close the window. Remove the front bezel from the CBLM/CBLH. Press the LAN-RST switch on the target controller (controller 1) using a fine-tipped tool, such as a pen or screwdriver. Confirm that the amber CTL ALM LED on the CBSS/CBSL or the amber ALM LED on the CBLM/ CBLH goes ON while the LAN-RST switch is being pressed.
Page 184 Wait about 20 minutes. Attach the front bezel to the CBLM/CBLH. Troubleshooting the controller Service Guide for VSP Gx00 and VSP Fx00 Models...
Page 185: Replacing Cache Memory
Replacing cache memory Before replacing cache memory, read the precautions and understand the procedure for your cache memory. Checking cache memory □ Replacing cache memory for a CBLM or CBLH controller □ Replacing cache memory for a CBSS or CBSL controller □...
Page 186: Checking Cache Memory
Checking cache memory Procedure Start the maintenance utility. Click Hardware > Controller Chassis. Click the CTLs tab. To display the most recent status of the cache memory, click Refresh. Confirm that the status of the cache memory to be replaced is Warning. Replacing cache memory for a CBLM or CBLH controller Procedure Start the maintenance utility.
Page 187 Check that the controller has a normal status, and then click OK. Check that the controller is blocked and becomes ready for replacing. Leave the Replace Cache Memories window open, but do not click the Restore button. Replacing cache memory Service Guide for VSP Gx00 and VSP Fx00 Models...
Page 188: Replacing Cache Memory For A Cbss Or Cbsl Controller
Replacing cache memory for a CBSS or CBSL controller Before you begin • Wear a wrist strap connected to the storage system to prevent part failures caused by static electricity. Do not remove the wrist strap until you finish the procedure. •...
Page 189 the front of the CBSS/CBSL goes on after restoring the controller at the end of the replacement procedure. Hold the controller with both hands, and then gently remove it. Keep the controller straight to avoid touching the components above and below it. Press the button near the dual in-line memory module (DIMM) cover, slide the cover in the direction of the arrow.
Page 190 Note the cache memory locations. Pull the lever outward. Hold both ends of the cache memory by the fingers, and then gently remove the cache memory from the socket. Note: Do not exert pressure on the cache memory. Otherwise, you can damage the printed-circuit board.
Page 191: Replacing Cache Memory For A Cblm Or Cblh Controller
Alight the notch on the cache memory board with the projection inside the slot. Holding both ends of the cache memory, insert it into the socket of the new controller. Check that the lever is securing the cache memory. To install the DIMM cover, slide it in the direction of the arrow. Confirm that the DIMM cover is secured by the two hooks on either side.
Page 192 Note: DIMMs are installed in sets of four. There are two groups of cache memory DIMM slots: CMG0 and CMG1. Populate the CMGO slots first, and then populate the CMG1 slots if necessary. Before you begin • Wear a wrist strap connected to the storage system to prevent part failures caused by static electricity.
Page 193 Remove all four backup modules installed in the controller. Loosen the blue right and left screws on the lever of the controller, and then open the lever. Hold the controller with both hands and gently remove it. Keep the controller straight to avoid touching the components above and below it. Open the air guide.
Page 194 Hold both ends of the cache memory, and then gently pull out the cache memory from the socket. Note: Do not exert pressure on the cache memory. Otherwise, you can damage the printed circuit board. Align the notch on the cache memory board with the projection inside the slot.
Page 195: Restoring A Controller
Restoring a controller Procedure If you increased cache memory, click Restore in the Install Cache Memories window. If you replaced cache memory without increasing capacity, click Restore in the Replace Cache Memories window. Replacing cache memory Service Guide for VSP Gx00 and VSP Fx00 Models...
Page 196: Replacing Cache Memory For A Nas Module
A progress bar shows the replacement status. Note: The restore operation can take up to 20 minutes to complete. If you receive a message about a failed recovery, go to the Customer Contact Us page at https://support.hds.com/en_us/ contact-us.html. When the progress bar goes away and the completion message appears, click Close.
Page 197 Procedure In the Maintenance Utility window, click Hardware > Controller. Click the CHBs tab. To display the most recent status of the cache memory, click Refresh. In the Cache Memory (NAS Module) column of the cache memory that failed, click Warning. Check the cache memory to be replaced, and then click Replace.
Page 198 Click Block. Replacing cache memory Service Guide for VSP Gx00 and VSP Fx00 Models...
Page 199 Check that the NAS module is blocked and becomes ready for replacing. Do not click Restore at this time. Replacing cache memory Service Guide for VSP Gx00 and VSP Fx00 Models...
Page 200: Replacing Cache Memory For A Nas Module
Related tasks • EVS migration after servicing nodes on page 102 Replacing cache memory for a NAS module Confirm that the red STATUS LED is on at the NAS module containing the cache memory to be replaced. Procedure Remove the cables connected to the NAS module. Mark the port from where the cable was removed.
Page 201 Replace the failed cache memory with the new cache memory. Replacing cache memory Service Guide for VSP Gx00 and VSP Fx00 Models...
Page 202 To remove the cache memory: a. Pull the memory outward. b. Use your fingers to hold both ends of the cache memory, and then pull out the cache memory from the socket. Replacing cache memory Service Guide for VSP Gx00 and VSP Fx00 Models...
Page 203 Install the new cache memory: a. Position the notch (cut) on the cache memory board with the projection inside the slot, and then place the cache memory on the socket b. Use your fingers to hold both ends of the cache memory, and then insert the cache memory into the socket.
Page 204: Restoring A Nas Module
On the NAS module, connect the cable to the same port to which the cable was connected before replacing cache memory. Be sure the cable clicks into place. Related tasks • EVS migration after servicing nodes on page 102 Restoring a NAS module Procedure Click Restore.
Page 205: Replacing A Front End Module
Replacing a front end module Before replacing a front end module, read the precautions and understand the procedure for your front end module. Controller 1 and Controller 2 must have the same number of front end modules installed. For example, if you install a second front end module to Controller 1, you must also install a new front end module to Controller 2.
Page 206: Blocking A Front End Module
Blocking a front end module Procedure Start the maintenance utility. In the Maintenance Utility window, click Hardware > Controller Chassis or Hardware > Channel Board Box. Click the CHBs tab. To display the most recent status of the front end module, click Refresh. Confirm that the status of the front end module to be replaced is Warning.
Page 207 Verify that the front end module is blocked and is ready for replacing. Leave the Replace Channel Board window open, but do not click Restore. Replacing a front end module Service Guide for VSP Gx00 and VSP Fx00 Models...
Page 208: Replacing A Front End Module On A Controller
Replacing a front end module on a controller Before you begin • Wear a wrist strap connected to the storage system to prevent part failures caused by static electricity. Do not remove the wrist strap until you finish the procedure. •...
Page 209 Orient the new front end module as shown below. Replacing the front end module on a VSP G200 Replacing the front end module on a VSP G400, G600, G800 Insert the new front end module into the slot, just before the "shield finger."...
Page 210: Replacing A Front End Module On A Host Port Expansion Chassis
Gently push the front end module all the way into the slot. Tighten the two blue screws to secure the front end module. Confirm that the red STATUS LED on the front end module goes off. Connect the cable to the new front end module. Next steps •...
Page 211: Restoring A Front End Module
If applicable, remove the SFPs from the failed component and insert the SFPs into the replacement FED. a. Pull the SFP lever down toward you and pull out the SFP. If you cannot remove the SFP, pull it out while pushing open the lever toward you. b.
Page 212 When the progress bar goes away and the completion message appears, click Close. Click the CHBs tab in the Controller Chassis or Channel Board Box window. Confirm that the status of the new front end module is Normal. If necessary, click Refresh at the top-right of the window to update the status in the window.
Page 213: Replacing A Small Form-Factor Pluggable (Sfp)
Replacing a small form-factor pluggable (SFP) Before replacing a small form-factor pluggable (SFP), read the precautions and understand the procedure for your SFP. Note: SFP ports also have been referred to as a mini-GigaBit or (GBIC) ports. However, this term has been made obsolete by SFP. Checking the SFP □...
Page 214: Checking The Sfp
Checking the SFP Before you begin Confirm that the red PORT LED is on at the front end module whose SFP will be replaced. Procedure Start the maintenance utility. In the Maintenance Utility window, click Hardware > Controller Chassis or Hardware > Channel Board Box. Click the CHBs tab.
Page 215 Before you begin • Wear a wrist strap connected to the storage system to prevent part failures caused by static electricity. Do not remove the wrist strap until you finish the procedure. • Confirm that the storage system power is turned on. •...
Page 216 Wait at least 10 seconds, and then check the SFP insertion direction and insert the SFP into the port until it clicks. Note: Replace the SFP with the same type being removed. Connect the optical fibre cable that matches the new SFP. Check that the cable latch clicks and the cables are surely connected.
Page 217: Replacing An Sfp On A Host Port Expansion Chassis
Replacing an SFP on a host port expansion chassis Install the same type of SFP as the one being replaced. The color of the lever or the entire SFP identifies the SFP type: • Shortwave SFPs are black. • Longwave SFPs are blue. Before you begin •...
Page 218: Replacing A Small Form-Factor Pluggable (Sfp+) For A Nas Module
Connect the optical fibre cable to the new SFP. Check that the cable latch clicks and the cables are surely connected. Confirm that the red PORT LED on the front end module is off. In the Controller Chassis or Channel Board Box window, confirm that the status of the replacement SFP is Normal.
Page 219: Replacing An Sfp+ For A Nas Module
Check the SFP+ to be replaced, and then click Close. Replacing an SFP+ for a NAS module Confirm that the red network port LED is on at the SFP+ to be replaced. Be sure to replace the SFP+ with the same type of SFP+. Replacing a small form-factor pluggable (SFP) Service Guide for VSP Gx00 and VSP Fx00 Models...
Page 220 Procedure Remove the cable from the SFP+ to be replaced. Mark the port from where the cable was removed. Remove the SFP+: a. Pull the SFP lever down toward you and pull out the SFP+. If you cannot remove it, pull it out while pushing open the lever toward you. b.
Page 221: Restoring The Sfp+ For A Nas Module
On the new SFP+, connect the cable to the same port to which the cable was connected on the old SFP+. Be sure the cable clicks into place. Restoring the SFP+ for a NAS module Procedure In the Maintenance Utility window, click Hardware > Controller Chassis.
Page 222 Replacing a small form-factor pluggable (SFP) Service Guide for VSP Gx00 and VSP Fx00 Models...
Page 223: Replacing A Back End Module
Replacing a back end module Back end module replacement is supported only on the VSP G800 or VSP F800. Before performing the replacement, read the precautions and understand the procedure for your back end module. Blocking a back end module □...
Page 224: Blocking A Back End Module
Blocking a back end module Procedure Start the maintenance utility. In the Maintenance Utility window, click Hardware > Controller Chassis. In the Controller Chassis window, click the DKBs tab. Confirm that the status of the back end module to be replaced is Warning.
Page 225 Leave the Replace Disk Board window open, but do not click the Restore button. Replacing a back end module Service Guide for VSP Gx00 and VSP Fx00 Models...
Page 226: Adding Or Replacing The Back End Module
Adding or replacing the back end module Before you begin • Wear a wrist strap connected to the storage system to prevent part failures caused by static electricity. Do not remove the wrist strap until you finish the procedure. • Use the maintenance utility to block the back end module. •...
Page 227 Insert the new back end module into the slot, just before the shield finger. Gently push the front of the back end module until the module is inserted all the way into the slot. Replacing a back end module Service Guide for VSP Gx00 and VSP Fx00 Models...
Page 228: Restoring A Dkb
Connect the SAS cable to the new back end module. Tighten the two blue screws to secure the back end module. Confirm that the red STATUS LED on the new back end module is off. Next steps • Use the maintenance utility to restore (unblock) the back end module. Restoring a DKB Procedure At the Replace Disk Board window, click Restore.
Page 229: Replacing An Enc
Replacing an ENC Before replacing an ENC, read the precautions and understand the procedure for your ENC. Blocking an ENC □ Replacing the ENC for SFF and LFF drive trays □ Replacing the ENC for a FMD drive tray □ Restoring an ENC □...
Page 230: Blocking An Enc
Blocking an ENC Procedure Start the maintenance utility. Click Hardware > Drive Box. In the Drive Box window, click the ENCs tab. To display the most recent status of the ENC, click Refresh. Confirm that the status of the ENC to be replaced is Warning. Click the ENC to be replaced, and then click Replace.
Page 231 Click Block. Verify that the ENC is blocked and is ready for replacing. Leave the Replace ENC window open, but do not click the Restore button. Replacing an ENC Service Guide for VSP Gx00 and VSP Fx00 Models...
Page 232: Replacing The Enc For Sff And Lff Drive Trays
Replacing the ENC for SFF and LFF drive trays Do not touch the ENC connector because it is fragile. Check that the ENC connector is in good shape and is not deformed, damaged, or dusty before installing the ENC. Note: Be sure to replace the faulty ENC. If you replace the operational ENC, the system will go down.
Page 233: Replacing The Enc For A Fmd Drive Tray
Procedure Disconnect the SAS cable from the ENC to be replaced. Open toward you the right and left levers that secure the ENC. When the levers are completely opened, the ENC moves forward. Hold the ENC with both hands, and then pull it gently and remove it. Open completely the right and left levers of the new ENC.
Page 234: Restoring An Enc
• Use the maintenance utility to block the ENC. • Confirm that the red ALARM LED for the ENC to be replaced is on. Procedure Disconnect the SAS cable from the ENC to be replaced. Open toward you the right and left levers that secure the ENC. When the levers are completely opened, the ENC moves forward.
Page 235: Replacing A Sas Cable
Replacing a SAS cable Before replacing a SAS cable, read the precautions and understand the procedure for your SAS cable. SAS cables come in the following shapes: Model Name Shape DW-F800-SCQ1 DW-F800-SCQ1F DW-F800-SCQ3 DW-F800-SCQ5 DW-F800-SCQ10A DW-F800-SCQ30A DW-F800-SCQ1H • Before you replace a cables, block any components connected to ths SAS cables, such as controllers, backend modules, and ENCs.
Page 236 • For SAS cable DW-F800-SCQ1HA, replace the SAS adapter first. If recovery fails even after replacing the SAS adapter, replace the cable. • The cable thickness and connector shape depend on the model name of the SAS cable. Replacing SAS cables connected to a CBSS or CBSL controller □...
Page 237: Replacing Sas Cables Connected To A Cbss Or Cbsl Controller
Replacing SAS cables connected to a CBSS or CBSL controller Replacing SAS cables for a CBSS or CBSL controller requires you to block a controller before replacing the cables. Procedure Start the maintenance utility. In the Maintenance Utility window, Hardware --> Controller Chassis.
Page 238 Check that the controller is blocked and becomes ready for replacing the SAS cables. Leave the Replace Controller Board window open, but do not click the Restore button. Confirm that the red CTL ALM LED on the controller is on. Release the routing of the SAS cable connected to the CBSS or CBSL.
Page 239 Remove the front end module of the blocked controller and the cables connected to LAN. Loosen the blue screw that secures the blocked controller and open the lever. Note: The POWER, READY, WARNING, and ALARM LEDs might go off. If the LED on the front goes off, check whether any component other than the controller is normal in the Maintenance Utility window and continue the procedure.
Page 240: Replacing Sas Cables Connected To A Cblm Or Cblh Controller
• When replacing DW-F800-SCQ1HA cables, pull the cable latches to remove the cables from the SAS adapters. Attach new cables to the SAS adapters and connect to the ENC. • When replacing the SAS adapter of the SAS cable (DW-F800- SCQ1HA), install the cable to a new SAS adapter, and then connect it to the ENC and route the cable.
Page 241 In the Maintenance Utility window, click Hardware --> Controller Chassis. Click the DKBs tab. To display the most recent status of the controller, click Refresh. Check the status of the back end module. Select the back end module whose SAS cable you want to replace, and then click Replace.
Page 242 Leave the Replace Disk Board window open, but do not click the Restore button. Replacing a SAS cable Service Guide for VSP Gx00 and VSP Fx00 Models...
Page 243 Confirm that the red STATUS LED on the back end module whose SAS cable you want to replace is on. Unroute the SAS cable connected to the CBLM or CBLH. Note: When replacing the SAS adapter for DW-F800-SCQ1HA, you do not have to release the routing of the SAS cable. Remove the SAS cable from the back end module on the CBLM or CBLH.
Page 244 Connect new SAS cables to the back end module on the CBLM/CBLH and to the ENC of the CBLM/CBLH drive tray. Confirm that the red STATUS LED for the back end module is off. Connect the new SAS cables to the back end module on the CBLM or CBLH and to the ENC of the drive tray connected to the CBLM or CBLH.
Page 245: Replacing Sas Cables On A Drive Tray
Route the cables appropriately. Note: The SAS cable does not have to be routed when connecting the DW-F800-SCQ1HA SAS adapter. At the Replace Disk Board window, click Restore. A progress bar shows the replacement status. When the progress bar goes away and the completion message appears, click Close.
Page 246 Click the ENC whose SAS cable you want to replace, and then click Replace. When the Replace ENC window opens, confirm that the ENC shown in the window is the one to be replaced. Replacing a SAS cable Service Guide for VSP Gx00 and VSP Fx00 Models...
Page 247 Click Block. Verify that the appropriate ENC is blocked. Leave the Replace ENC window open, but do not click the Restore button. Confirm that the red ALARM LED on the ENC whose SAS cable you want to replace is on. Unroute the SAS cable connected to the drive tray.
Page 248 Connect new SAS cables to the ENC on the drive tray(s). Note: When connecting the SAS cable DW-F800-SCQ1HA, be sure the cable latch clicks and that the cables are connected securely to the SAS adapters. Confirm that the red ALARM LED for the ENC is off. Route the cables appropriately.
Page 249 Note: The SAS cable does not have to be routed when connecting the DW-F800-SCQ1HA SAS adapter. At the Replace ENC window, click Restore. A progress bar shows the replacement status. When the progress bar goes away and the completion message appears, click Close.
Page 250 Replacing a SAS cable Service Guide for VSP Gx00 and VSP Fx00 Models...
Page 251: Replacing Cache Flash Memory
Replacing cache flash memory Before replacing cache flash memory (CFM), read the precautions and understand the procedure for your CFM. Blocking the CFM □ Replacing the CFM □ Restoring a CFM □ Checking cache flash memory screws □ Replacing cache flash memory Service Guide for VSP Gx00 and VSP Fx00 Models...
Page 252: Blocking The Cfm
Blocking the CFM Procedure Start the maintenance utility. Click Hardware > Controller Chassis. In the Controller Chassis window, click the CFMs tab. To display the most recent status of the CFM, click Refresh. Confirm that the status of the CFM to be replaced is Warning. Click the CFM to be replaced, and then click Replace.
Page 253 Click Block. Verify that the CFM is blocked and is ready for replacing. Leave the Replace Cache Flash Memory window open, but do not click the Restore button. Replacing cache flash memory Service Guide for VSP Gx00 and VSP Fx00 Models...
Page 254: Replacing The Cfm
Replacing the CFM Before you begin • Wear a wrist strap connected to the storage system to prevent part failures caused by static electricity. Do not remove the wrist strap until you finish the procedure. • Confirm that the storage system power is turned on. •...
Page 255: Restoring A Cfm
With the lever opened completely, insert the new CFM all the way into the slot. Close the lever completely, and tighten the blue screw to secure the CFM. Confirm that the red ALARM or ALM LED on the CFM is off. Next steps •...
Page 256: Checking Cache Flash Memory Screws
Procedure In the Replace Cache Flash Memory window, click Restore. A progress bar shows the replacement status. When the progress bar goes away and the completion message appears, clickClose. Click the CFMs tab in the Controller Chassis window. Verify that the status of the new CFM is Normal. If necessary, click Refresh at the top-right of the window to update the status of the window.
Page 257 Check that the target CFM is correct, and then click Block Replacing cache flash memory Service Guide for VSP Gx00 and VSP Fx00 Models...
Page 258 Check that the CFM is blocked and ready to be replaced. Do not click Restore at this time. Remove the front bezel for the CBLM/CBLH. CBSS/CBSL CFM locations CBLM/CBLH CFM locations Replacing cache flash memory Service Guide for VSP Gx00 and VSP Fx00 Models...
Page 259 If the screws of the target CFM are loose, push the CFM all the way in and tighten the blue screws. Attach the CBLM/CBLH front bezel. In the Replace Cache Flash Memory window of the maintenance utility, click Restore When the completion message appears, click Close. Log out of maintenance utility to close the window.
Page 260 Replacing cache flash memory Service Guide for VSP Gx00 and VSP Fx00 Models...
Page 261: Replacing A Lan Blade
Replacing a LAN blade Before replacing a LAN blade, read the precautions and understand the procedure for your LAN blade. Blocking the controller □ Replacing the LAN blade □ Restoring the LAN blade □ Replacing a LAN blade Service Guide for VSP Gx00 and VSP Fx00 Models...
Page 262: Blocking The Controller
Blocking the controller Procedure Start the maintenance utility. Click Hardware > Controller Chassis. In the Controller Chassis window, click the LANBs tab. To display the most recent status of the LAN blade, click Refresh. Confirm that the status of the LAN blade to be replaced is Warning. Click the CTLs tab.
Page 263 When the Replace Controller Board window opens, confirm that the controller shown in the window is the one that contains the LAN blade to be replaced. Click Block. Replacing a LAN blade Service Guide for VSP Gx00 and VSP Fx00 Models...
Page 264: Replacing The Lan Blade
If the following window opens, click OK. Confirm that the controller is blocked. Leave the Replace Controller Board window open, but do not click the Restore button. Confirm that the red CTL ALM LED on the controller is on. Replacing the LAN blade Replacing a LAN blade Service Guide for VSP Gx00 and VSP Fx00 Models...
Page 265 Before you begin • Wear a wrist strap connected to the storage system to prevent part failures caused by static electricity. Do not remove the wrist strap until you finish the procedure. • Confirm that the storage system power is turned on. •...
Page 266: Restoring The Lan Blade
Secure the controller. a. Push in the controller all the way until the right and left levers close completely. b. Tighten the blue screw and secure the controller. Confirm that the red CTL ALM LED on the controller is off. Connect the LAN cable you removed to the user LAN port.
Page 267 Log out and close the Maintenance Utility window. Replacing a LAN blade Service Guide for VSP Gx00 and VSP Fx00 Models...
Page 268 Replacing a LAN blade Service Guide for VSP Gx00 and VSP Fx00 Models...
Page 269: Replacing A Backup Module
Replacing a backup module Before replacing a backup module, read the precautions and understand the procedure for the backup module. Replacing a BKM □ Replacing a BKMF □ Checking BKM/BKMF screws □ Replacing a backup module Service Guide for VSP Gx00 and VSP Fx00 Models...
Page 270: Replacing A Bkm
Replacing a BKM The following sections describe how to replace a BKM backup module. Checking the BKM backup module Before you begin • Confirm that a backup module is installed in the backup module enclosure. • Confirm that the storage system power is turned on. •...
Page 271: Replacing The Bkm Backup Module
Next steps If Warning appears for BKM Status and ? appears for the Battery Lifespan Remaining values of the batteries, resolve the Warning for BKM Status so the ? returns to a numeral value. Replacing the BKM backup module Use the following procedure to replace the BKM backup module. Procedure Loosen the blue screw that secures the BKM.
Page 272: Blocking A Bkmf
Blocking a BKMF Before you begin • Confirm that a backup module is installed in the backup module enclosure. • Confirm that the storage system power is turned on. • Confirm that the red STATUS LED on the backup module to be replaced is •...
Page 273: Replacing The Bkmf Backup Module
Replacing the BKMF backup module Before you begin • Wear a wrist strap connected to the storage system to prevent part failures caused by static electricity. Do not remove the wrist strap until you finish the procedure. • Confirm that the storage system power is turned on. •...
Page 274: Checking Bkm/Bkmf Screws
Push all the way into the slot. Close the lever and tighten the blue screw to secure the backup module. Confirm that the green STATUS LED on the BKMF is blinking. In the BKMFs tab of the maintenance utility, check that the status of the backup module you replaced is Normal.
Page 275 Maintenance Utility window for CBLM or CBLH BKM Location on CBSS or CBSL Replacing a backup module Service Guide for VSP Gx00 and VSP Fx00 Models...
Page 276 BKMF Location on CBLM or CBLH Remove the front bezel for CBLM/CBLH. If the screws of the target backup modules are loose, push the backup modules all the way in and tighten the blue screws. Replacing a backup module Service Guide for VSP Gx00 and VSP Fx00 Models...
Page 277 Attach the CBLM/CBLH front bezel. Log out of maintenance utility to close the window. Replacing a backup module Service Guide for VSP Gx00 and VSP Fx00 Models...
Page 278 Replacing a backup module Service Guide for VSP Gx00 and VSP Fx00 Models...
Page 279: Replacing A Pcie Module
Replacing a PCIe module The following sections describe how to replace a PCIe module. Blocking a PCIe module □ Replacing a PCIe module □ Restoring a PCIe module □ Replacing a PCIe module Service Guide for VSP Gx00 and VSP Fx00 Models...
Page 280: Blocking A Pcie Module
Blocking a PCIe module Before you begin • Confirm that the storage system power is turned on. • Use the Dump tool to collect the storage system configuration information. • The red STATUS LED is on at the PCIe module to be replaced. Procedure Start the maintenance utility.
Page 281 Check that the PCIe module is blocked and becomes ready for replacing. Do not click Restore at this time. Replacing a PCIe module Service Guide for VSP Gx00 and VSP Fx00 Models...
Page 282: Replacing A Pcie Module
Replacing a PCIe module Procedure Disconnect the cable from the PCIe module to be replaced. Loosen the two blue screws that secure the PCIe module. Holding the blue screw, pull out and remove the PCIe module. Keep the module straight to prevent to avoid jostling the components above and below.
Page 283: Restoring A Pcie Module
Gently push the front of the PCIe module until the module is inserted all the way into the slot. Tighten the two blue screws to secure the PCIe module. Connect the cable to the new PCIe module. Check that the red STATUS LED on the PCIe module is off. Restoring a PCIe module Procedure At the Replace PCIe Channel Board window, click Restore.
Page 284 Replacing a PCIe module Service Guide for VSP Gx00 and VSP Fx00 Models...
Page 285: Replacing A Pcie Switch Board
Replacing a PCIe switch board The following sections describe how to replace a PCIe switch board. Blocking a PCIe switch board □ Replacing a PCIe switch board □ Restoring a PCIe switch board □ Replacing a PCIe switch board Service Guide for VSP Gx00 and VSP Fx00 Models...
Page 286: Blocking A Pcie Switch Board
Blocking a PCIe switch board Before you begin • Confirm that the storage system power is turned on. • Use the Dump tool to collect the storage system configuration information. • The red STATUS LED is on at the PCIe switch board to be replaced. •...
Page 287 Confirm that the status of the PCIe switch board to be replaced is Warning. Select the PCIe switch board to be replaced, and click Replace. Click Block. Replacing a PCIe switch board Service Guide for VSP Gx00 and VSP Fx00 Models...
Page 288: Replacing A Pcie Switch Board
Check that the PCIe switch board is blocked and becomes ready for replacing. Do not click Restore at this time. Replacing a PCIe switch board Procedure Loosen the blue screws on the PCIe switch board and open the lever. If the lever opens completely, the PCIe switch board is pulled out. Hold the body of the PCIe switch board with both hands and remove it.
Page 289: Restoring A Pcie Switch Board
Open the PCIe switch board lever completely. Install the PCIe switch board in the set position until its lever closes slightly, and then push the lever toward the PCIe switch board. Tighten the blue screw and secure the PCIe switch board. Confirm that the red STATUS LED is off at the PCIe switch board.
Page 290 Click the SWPKs tab, and then check that the replaced PCIe switch board is Normal. Log out and close the Maintenance Utility window. Replacing a PCIe switch board Service Guide for VSP Gx00 and VSP Fx00 Models...
Page 291: Replacing A Pcie Cable Connector
Replacing a PCIe cable connector The following sections describe how to replace a PCIe cable connector. Blocking a PCIe cable connector □ Replacing a PCIe cable connector □ Restoring a PCIe cable connector □ Replacing a PCIe cable connector Service Guide for VSP Gx00 and VSP Fx00 Models...
Page 292: Blocking A Pcie Cable Connector
Blocking a PCIe cable connector Before you begin • Confirm that the storage system power is turned on. • Use the Dump tool to collect the storage system configuration information. • The red STATUS LED is on at the PCIe cable connector to be replaced. Procedure Start the maintenance utility.
Page 293 Check that the PCIe cable connector is blocked and becomes ready for replacing. Do not click Restore at this time. Replacing a PCIe cable connector Service Guide for VSP Gx00 and VSP Fx00 Models...
Page 294: Replacing A Pcie Cable Connector
Replacing a PCIe cable connector Procedure Disconnect the cable from the PCIe cable connector to be replaced. Press the latch on the PCIe cable connector inward (2), and then open the lever (1). Pull out and remove the PCIe cable connector With the PCIe cable connector lever opened completely, insert the new PCIe cable connector into the slot location of the host port expansion chassis.
Page 295: Restoring A Pcie Cable Connector
Connect the cable to the new PCIe cable connector. Confirm that the red STATUS LED is off at the PCIe cable connector. Restoring a PCIe cable connector Procedure At the Replace PCIe-cable Connecting Package window, click Restore. A progress bar shows the replacement status. When the progress bar goes away and the completion message appears, click Close.
Page 296 Replacing a PCIe cable connector Service Guide for VSP Gx00 and VSP Fx00 Models...
Page 297: Replacing A Pcie Cable
Replacing a PCIe cable The following sections describe how to replace a PCIe cable. Blocking a PCIe cable □ Replacing the PCIe cable □ Restoring a PCIe module □ Replacing a PCIe cable Service Guide for VSP Gx00 and VSP Fx00 Models...
Page 298: Blocking A Pcie Cable
Blocking a PCIe cable To replace a PCIe cable, block a PCIe module, and then the replace PCIe cables. Before you begin • Confirm that the storage system power is turned on. • Use the Dump tool to collect the storage system configuration information. •...
Page 299 Check that the PCIe module is blocked and becomes ready for replacing. Do not click Restore at this time. Replacing a PCIe cable Service Guide for VSP Gx00 and VSP Fx00 Models...
Page 300: Replacing The Pcie Cable
Replacing the PCIe cable Procedure Remove the PCIe cable from the PCIe module on the CBLH and from the PCIE cable connector on the host port expansion chassis connected to the CBLH. Loosen the two blue screws that secure the PCIe module. Hold the blue screw, and then pull out the PCIe module slightly.
Page 301: Restoring A Pcie Module
Connect new PCIe cables to the PCIe module on the CBLH and to the PCIe cable connector of the host port expansion chassis connected to the CBLH. Check that cable latch clicks and that the cables are connected securely. Restoring a PCIe module Procedure At the Replace PCIe Channel Board window, click Restore.
Page 302 Replacing a PCIe cable Service Guide for VSP Gx00 and VSP Fx00 Models...
Page 303: Replacing A Nas Module
Replacing a NAS module Replacing a NAS module procedure involves blocking the NAS module, replacing the component, and restoring the NAS module back to normal working condition. Blocking a NAS module □ Replacing the NAS module □ Restoring a NAS module □...
Page 304: Blocking A Nas Module
Blocking a NAS module Before you begin • Confirm that the storage system power is turned on. • Use the Dump tool to collect the storage system configuration information. • The red STATUS LED is on at the NAS module to be replaced. Procedure Start the maintenance utility.
Page 305 Check that the NAS module is blocked and becomes ready for replacing. Do not click Restoreyet. Replacing a NAS module Service Guide for VSP Gx00 and VSP Fx00 Models...
Page 306: Replacing The Nas Module
Replacing the NAS module Procedure Remove the cables connected to the NAS module. Mark the port from where the cable was removed. Loosen the two blue screws that secure the NAS module and open the levers. Hold the NAS module with both hands, keep it straight, and gently pull it forward.
Page 307 Install the NAS module: a. Remove the Small Form-Factor Pluggable (SFP+) from the NAS module. b. With the lever in an open position, insert the replacement NAS module into the slot. Push the NAS module all the way into the slot and close the lever.
Page 308: Restoring A Nas Module
d. Insert the SFP+ into the NAS module. On the NAS module, connect the cable to the same port before replacing the NAS module. Verify the cable clicks into place. Restoring a NAS module Procedure Click Restore. When the completion message appears, click Close. Click the CHBs tab, and then confirm that the NAS module is Normal.
Page 309: General Maintenance
General maintenance This chapter provides general maintenance procedures. Periodic maintenance □ Cleaning the storage system □ Inspecting fans □ Battery replacement guidelines □ Checking for loose or damaged cables or connectors □ Restarting the storage system □ Storing the storage system □...
Page 310: Periodic Maintenance
Periodic maintenance The following table describes the periodic maintenance procedures you can perform to extend the life of your storage system. Inspect and clean the storage system regularly according to the operation environment. Approximate time to perform Maintenance Interval procedure Clean the storage system Once a year 5 minutes...
Page 311: Battery Replacement Guidelines
Caution: Storage system fans rotate at high speed. Exercise extreme caution to avoid getting anything caught in the fan and to prevent injury. Procedure Gain access to the inside of the rack. Open the front bezel of the storage system. Confirm that the storage system fans are rotating Close the front bezel, and then close the rack.
Page 312 General maintenance Service Guide for VSP Gx00 and VSP Fx00 Models...
Page 313: Troubleshooting The Storage System
General troubleshooting □ Checking hardware replacement alerts □ Troubleshooting Hitachi Device Manager - Storage Navigator □ Troubleshooting NAS Manager □ Troubleshooting the maintenance utility □ Background service log □...
Page 314: General Troubleshooting
IP address. If the storage system does not receive an IP address from a DHCP server when it is configured for DHCP, Hitachi Device Manager - Storage Navigator cannot connect to the storage system. Contact your network administrator, and review the DHCPv4 server settings.
Page 315: Ip Address Configuration For The Host
IP address configuration for the host Use Hitachi Device Manager - Storage Navigator to set the IP address, subnet mask, and default gateway that the host can use to communicate with the storage system. TCP/UDP port filtering being performed on the network switch The default TCP port number for Hitachi Device Manager - Storage Navigator is 2000.
Page 316 VSP G200 part Main window Status link BKMs BKM Status Battery Status CFMs Status Status Small Form-Factor SFP Status Pluggable window Drive tray Drive Box window Drives Status ENCs Status Status Note: 1. An SFP can be installed in a CBLH only.
Page 317 VSP G400, G600VSP F400, Main window Status link F600 part DKBs Status LAN boards Status Status Small Form-Factor SFP Status Pluggable window Drive tray Drive Box window Drives Status ENCs Status Status Host port expansion Channel Board Box CHBs Status chassis window SFP Status...
Page 318 Status Part frame color Description Failed A part failed. Drive Status-limited • Possible parts failure. • Possible parts failure due to other related parts. • Failure caused by other related parts. Replace failed part. Hypervisor Network module status-limited Failure occurred in Hypervisor Network module.
Page 319 Status Part frame color Description Warning (Port n failed) Amber Drive Status-limited The drive port is in a failure status. n: Failure drive port number Copying n % (TYPE to Amber Drive Status-limited DRIVE) Copying is in progress. n: Copy progress rate TYPE: Correction copy, Copy back, Dynamic sparing, Drive copy...
Page 320 Status Part frame color Description When multiple copy statuses exist, a line break is added to every copy status line, and then the information is displayed. Pending (TYPE to DRIVE) Amber Drive Status-limited Copying is suspended. TYPE: Copy back, Dynamic sparing, Drive copy DRIVE: Copy source drive location...
Page 321 Status Part frame color Description NAS Unified firmware is normal. Active (Not Redundant) None NAS Unified Firmware Status-limited NAS Unified firmware detected a failure in either cluster. Active (Warning) None NAS Unified Firmware Status-limited NAS Unified firmware detected trouble in either cluster.
Page 322 Status Part frame color Description Unified Hypervisor is starting. NAS Unified Firmware Status-limited NAS Unified firmware is starting. (Case 1) Starting (Service) None NAS Unified Firmware Status-limited The file storage function of NAS Unified firmware is starting. Starting (NVRAM None NAS Unified Firmware Restoring) Status-limited...
Page 323 VSP G800VSP Main window Status link F800HM800H Part BKMFs BKMF Status Battery Status CFMs Status CHMs Status CHBs Status SFP Status CHBs Cache Memory Status (NAS module) This appears when the firmware for NAS modules is installed. If Cache Memory Status (NAS Module) is clicked, the NAS Module Cache Memory window opens.
Page 324 Status Part frame color Description Normal Indicates normal status. • Possible parts failure. Warning Amber • Possible parts failure due to other related parts. • Failure caused by other related parts. Replace failed part. None NAS Module Status-limited Any of the following failures occur: •...
Page 325 Status Part frame color Description Failed (service) None NAS Unified firmware status-limited Failure occurred in the file storage function of NAS Unified firmware. Failed (unknown) None Unified Hypervisor status- limited Unified Hypervisor is blocked. Blocked Only parts requiring blockage instruction by using Maintenance Utility are displayed and in an exchangeable status.
Page 326 Status Part frame color Description DRIVE: Copy source drive location When multiple copy statuses exist, a line break is added to every copy status line, and then the information is displayed. Pending (TYPE to DRIVE) Amber Drive Status-limited Copying is in a suspended status.
Page 327 Status Part frame color Description NAS Unified firmware is being installed. None NAS Module Status-limited Unified Hypervisor is not starting. Active None NAS Module Status-limited This indicates normal status. Unified Hypervisor Status- limited Unified Hypervisor started completely. Hypervisor Network Module Status-limited Hypervisor Network Module operates normally.
Page 328 Status Part frame color Description Unified Hypervisor is being blocked. NAS Unified Firmware Status-limited NAS Unified firmware is being blocked. Failure Processing None Hypervisor Network (Stopped) Module Status-limited Hypervisor Network Module is stopped. Failure Processing None Hypervisor Network (Restarting) Module Status-limited Hypervisor Network Module is restarting.
Page 329 Status Part frame color Description The file storage function of NAS Unified Firmware is stopping. Stopped None Unified Hypervisor Status- limited Unified Hypervisor is stopped. NAS Unified Firmware Status-limited NAS Unified firmware is stopped. Stopped (Service) None NAS Unified Firmware Status-limited The file storage function of NAS Unified firmware is...
Page 330: Troubleshooting Hitachi Device Manager - Storage Navigator
The Related Alerts window shows a maximum of 256 alerts. Alerts detected one hour or more before the most recent alert are not displayed. In this case, see the Alert window. Troubleshooting Hitachi Device Manager - Storage Navigator Troubleshooting installation...
Page 331 Specify your browser as the default Device List window browser (refer to the documentation for caused the error, and your browser) and retry. Hitachi Device Manager - Troubleshooting the storage system Service Guide for VSP Gx00 and VSP Fx00 Models...
Page 332 Message ID Description Recovery Action Storage Navigator cannot start. 21041-006005 Starting the Storage Failed to connect to the Supervisor Device List caused the service (DKCMan/MAPPAppServer/ error, and the Storage MAPPWebServer). From the Windows start Device List cannot start. menu, click Control Panel > System and Security >...
Page 333 Message ID Description Recovery Action 21513-008009 [Warning] was displayed in The user name and the password set in the storage system icon. Add System window might be incorrect. Clicking [Warning] Set the user name and the password in displayed "21513-008009" the Storage Device List again.
Page 334 SVP. Troubleshooting during Hitachi Device Manager - Storage Navigator operations Failure Recovery Action Check the status of the Hitachi Device Manager - Storage After registering the storage system, Navigator background services (see Background service an error occurred while operating log on page 344).
Page 335: Troubleshooting Nas Manager
Miscellaneous Hitachi Device Manager - Storage Navigator troubleshooting Failure Recovery Action Check the status of the Device Manager - Storage After registering the storage system Navigator background services and take appropriate action successfully, any error occurred during (see Background service log on page 344).
Page 336: Setting A Link To The External Server
EVS. For more information about adding EVS, see the Hitachi Virtual Storage Platform Installation and Reference Guide for your storage system model. IP addresses cannot be assigned to EVS. Check the IP address to be assigned to each EVS.
Page 337 The Active Directory server cannot be detected. The IP address of the Active Director server might be incorrect. For more information about sharing file systems, see the Hitachi Virtual Storage Platform Installation and Reference Guide for your storage system model.
Page 338: Troubleshooting File-Level Access Operations
NAS module and the client PC to be connected to the NAS module or the switch. For more information about setting link aggregation, see the Hitachi Virtual Storage Platform Installation and Reference Guide for your storage system model.
Page 339: Network Cannot Connect To The Maintenance Utility
Port Number Description Can the port be closed? 31002 RAID Manager Network cannot connect to the maintenance utility If the network cannot connect to Maintenance Utility or the 32061-204002 error occurs while operating Maintenance Utility, check that the LAN cable is not removed.
Page 340: Handling Java Security Messages
Click Change proxy settings to open Internet Properties, and then select the Security tab. Click Trusted sites > Sites. Uncheck Require server verification (https:) for all sites in this zone. In Add this website to the zone, enter the IP address of controller 1, and then click Add and Close.
Page 341: Maintenance Utility Window Fails Or Is Blank
Procedure Start the maintenance utility: • From Hitachi Command Suite. In the Hitachi Command Suite Main window, click Storage System from the tree view of the Resources tab. Expand the tree, and then click the Maintenance Utility menu to open the Maintenance Utility window.
Page 342: Update Firmware Window Cannot Be Displayed
• From Device Manager - Storage Navigator: In the Storage Navigator main window, click the Maintenance Utility menu bar, and then click Hardware > Maintain Other Hardware. In the Maintenance Utility window, click System Management > Force Release System Lock. The Force Release System Lock page opens.
Page 343: Request To Download A File During Firmware Upgrade Using Internet Explorer
Under Privacy, uncheck Enable phishing and malware detection protection. Request to download a file during firmware upgrade using Internet Explorer If a message about saving the JNLP file appears when the firmware update window is displayed in Internet Explorer, perform the following procedure. Procedure In Internet Explorer, click Tools >...
Page 344: Background Service Log
Background service log You can output the logs of the background services that operate the SVP. See the background service logs when checking that the SVP has started normally. The background service logs are stored in the following directory: <installDir>\wk\supervisor\system\log Log file type Log file name system_<...
Page 345 The output format of logs is: [Occurrence Date and Time] [Failure Level] [Troubleshooting Code] [Service Name] [Log Content] In the output format above: • Occurrence date and time = date and time output in the following format: YYYY/MM/DD hh:mm:ss.SS • Failure level = one of the following failure levels: INFO: Reference information (start, termination log, and so on).
Page 346 [2015/03/19 17:12:15.216][ERROR] [TRSDLS000008] [SDLSrv] [ Ready : Failed to stop. ] The following table lists troubleshooting codes and recovery actions. Troubleshooting code Failure level Recovery action The initialization processing of TRSDLS000001 INFO the Storage Device List server started. Check that TRSDLS000002 is output and the initialization processing completes normally.
Page 347 Troubleshooting code Failure level Recovery action Restart the SVP. If the condition does not change after restarting the SVP, set it up again. 1. From the Windows Start menu, click Control Panel > System and Security > Management Tool > Services. 2.
Page 348 Troubleshooting code Failure level Recovery action System and Security > Management Tool > Services. 2. Show the DKCMan property. 3. On the General tab, set the Type of Start-up to Manual. The system with the serial TRSDLS000011 ERROR number displayed in the log cannot stop its service because another user acquired the lock.
Page 349 Troubleshooting code Failure level Recovery action NAS Unified Firmware TRNASB000003 ERROR Configuration Backup task cannot be enabled. Enable the NAS unified firmware configuration backup task. NAS Unified Firmware TRNASB000004 ERROR Configuration Backup notification cannot be registered. Contact customer support. NAS Unified Firmware TRNASB000005 ERROR Configuration Backup...
Page 350 Troubleshooting code Failure level Recovery action is in the format specified in the NAS unified firmware configuration backup. NAS Unified Firmware TRNASB000009 ERROR Configuration Backup cannot be performed due to an error in connection to NAS. Perform the following procedure to check the NAS unified firmware status.
Page 351 Troubleshooting code Failure level Recovery action enabled in email settings for Maintenance Utility. To receive error notification of NAS unified firmware configuration backup by email, disable SMTP authentication in email settings for Maintenance Utility. Start Maintenance Utility. Click Administration > Alert Notifications >...
Page 352 Troubleshooting code Failure level Recovery action and check that TRRMIS002002 is output. Output when the start of the TRRMIS002002 INFO RMI-API Forward Server service completed normally. The RMI-API Forward Server TRRMIS002003 WARN service started, but a warning occurred in the processing. Check the troubleshooting codes output through TRRMIS002001 and log, and...
Page 353 Troubleshooting code Failure level Recovery action application when allowed. If you cannot change the port number (see Changing SVP port numbers), change the port number for RMIIFRegist and then restart the SVP. The ports necessary for the TRRMIS002009 WARN RMI-API Forward Server service cannot be used.
Page 354 [2015/12/03 09:48:25.174][INFO ][TRMAAS000007][Web Application Server][Stopped] The following table lists the troubleshooting codes and recovery actions. Troubleshooting code Failure level Recovery action TRMAAS000001 INFO Output when the Web Application Server starts. To check whether the Web Application Server is running normally, check whether this troubleshooting code and TRMAAS000002 are output.
Page 355 Troubleshooting code Failure level Recovery action normally, check whether this troubleshooting code and TRMAAS000007 are output. TRMAAS000007 INFO Output when the Web Application Server stopped normally and completely. Storage Navigator Server This is an example of a normal log output when the server starts normally. [2015/03/19 18:08:31.046][INFO ][TRSTNA000001][Web Application Server] [Initializing] [2015/03/19 18:08:31.592][INFO ][TRSTNA000002][Web Application Server][Ready]...
Page 356 Troubleshooting code Failure level Recovery action Output when the Web TRSTNA000001 INFO Application server starts. To confirm that the Web Application Server started normally, match it to the troubleshooting code and check that TRSTNA000002 is output. TRSTNA000002 INFO Output when the start of the Web Application server is completed.
Page 357 Troubleshooting code Failure level Recovery action If it does not recover after restarting the SVP, set up Device Manager - Storage Navigator again. See to change the port number TRSTNA000008 ERROR range of DeviceJettyStart to the unused range. Then restart the SVP. See to change the port number TRSTNA000009 ERROR...
Page 358 Wait up to 30 minutes after TRSTNA001001 is output. If TRSTNA001002 is not output after 30 minutes, see the Hitachi Virtual Storage Platform System Administrator Guide for your model for corrective action. If it does not recover, restart the SVP.
Page 359 Troubleshooting code Failure level Recovery action If it does not recover after restarting the SVP, set up Device Manager - Storage Navigator again. The Device Manager - Storage TRSTNA001007 ERROR Navigator service stopped forcibly. This message might be output when SVP restarted while the service is running.
Page 360 [2015/03/17 18:50:59.982][INFO ][TRRMIS002510][RMI-API Server] [ Stopping ] [2015/0 3/17 18:51:00.003][INFO ][TRRMIS002511][RMI-API Server] [ Stopped ] [2015/03/17 18:51:06.645][INFO ][TRRMIS001006][RMI-API Server] [ Stopping ] [2015/03/17 18:51:06.927][INFO ][TRRMIS000015][RMI-API Server] [ Stopping ] [2015/03/17 18:51:08.249][INFO ][TRRMIS000016][RMI-API Server] [ Stopped ] [2015/03/17 18:51:10.695][INFO ][TRRMIS001007][RMI-API Server] [ Stopped ] The start logs of two or more services are reported in the SVP RMI-API server.
Page 361 TRRMIS000002 INFO Output when the start of the RMI-API Server service is completed normally. Reading the environment TRRMIS000003 WARN setting files necessary for the RMI-API Server service failed. Restart the SVP. If the condition does not change after restarting the SVP, set it up again.
Page 362 The port number used of the TRRMIS000007 ERROR RMI-API Server service is already used. Check that another application is not using the port number indicated by the log content and close the application. Check the port number key using the port number indicated by the log content and change it to another port number (see Changing SVP port numbers).
Page 363 Stop the appropriate storage system once and restart it. If the condition does not change after restarting, restart the SVP. If the condition does not recover after restarting the SVP, set it up again. The IP address used in the RMI- TRRMIS000012 WARN API Server service is invalid.
Page 364 Restart the SVP. If it does not recover after restarting the SVP, set it up again. The file operation indicated in TRRMIS000019 ERROR the log content failed in the RMI-API Server service failed. Another application can access the appropriate file. Close all other applications.
Page 365 Collect the dump files (see Using the Dump tool on page 379). If the collection fails, collect the target files manually (see ). An unexpected error occurred TRRMIS000023 ERROR in the RMI-API Server service. Collect the dump files (see Using the Dump tool on page 379).
Page 366 information necessary for the RMI-API Server service failed. Check that the IP address of the SVP set by the Storage Device List is correct and restart the SVP. If the condition does not recover after restarting the SVP, set it up again. A log waiting for other services TRRMIS001005 WARN...
Page 367 Collect the dump files (see Using the Dump tool on page 379). If the collection fails, collect the target files manually (see ). The RMI-API Server service TRRMIS001998 ERROR terminated abnormally. The service stopped forcibly. TRRMIS001999 ERROR This message might be output when SVP restarted while the service is running.
Page 368 If it does not recover after restarting the SVP, set up Storage Navigator again. The ports necessary for the TRRMIS002508 ERROR RMI-API Server service are TRRMIS002509 ERROR unusable. Check that the ports output to the log are not used in another application and change the port number of the appropriate application when permitted.
Page 369 automatically. If the condition does not change within three minutes, perform the following procedure sequentially. 1. Stop the storage system using the Storage Device List and restart it. 2. If there is no recovery using step 1, restart the SVP. 3.
Page 370 The following example is when a log output is normal at termination. [2015/03/19 21:11:48.812][INFO ][TREXAU000004][External Authenticator][Stopping] [2015/03/19 21:11:48.943][INFO ][TREXAU000005][External Authenticator][Stopped] The following example is when a log output contains errors at startup. [2015/03/20 22:15:36.265][INFO ][TREXAU000001][External Authenticator][Initializing] [2015/03/20 22:15:36.364][ERROR][TREXAU000003][External Authenticator][Stopped : An unexpected error has occurred.] The following example is when a log output contains errors at termination.
Page 371 The network setting of the Hitachi Command Suite server or the setting of the external authentication can experience a problem. Check the setting of the Hitachi Command Suite server. The connection with the Hitachi TREXAU000009 ERROR Command Suite server failed...
Page 372 Command Suite server. The network setting of the Hitachi Command Suite server or the setting of the external authentication can experience a problem. Check the setting of the Hitachi Command Suite server. The external authentication TREXAU000010 ERROR relay service stopped forcibly.
Page 373 [2015/03/31 21:11:48.812][INFO ][TRSMIS000007][SMI-S][Stopping] [2015/03/31 21:11:48.943][INFO ][TRSMIS000006][SMI-S][Stopped] The following example is when a log output contains errors. [2015/03/31 22:15:36.265][INFO ][TRSMIS000001][SMI-S][Initializing : start SMI-S service. Port= 5989 ] [2015/03/31 22:15:36.364][ERROR][TRSMIS000003][SMI-S][Failed : Failed to cache.] The following table lists troubleshooting codes and recovery actions. Troubleshooting code Failure level Recovery action...
Page 374 Troubleshooting code Failure level Recovery action A time-out occurred in the SMI- TRSMIS000004 ERROR S Provider service. When Modify is acquired in the other applications, cancel Modify of the corresponding applications or wait until Modify is canceled. If the error is not resolved or other conditions exist, stop the corresponding storage system in the Storage...
Page 375 Troubleshooting code Failure level Recovery action TRSMIS000002 and this log are output. Communication service The following example is a normal the service starts and ends normally. [2015/05/27 16:03:04.875][INFO ][TRCOMM000001][Communication] [Ready : Connection to GUM2 opened.] [2015/05/27 16:03:16.972][INFO ][TRCOMM000001][Communication] [Ready : Connection to GUM1 opened.] The following example is when a log output contains errors: 2015/05/27 16:03:17.288][ERROR][TRCOMM000004][Communication] [Failed : Connection...
Page 376 Troubleshooting code Failure level Recovery action If your router converts IP addresses, the address might be different than the IP address of the PC. Output when detecting that the TRCOMM000005 WARN IP address for each controller set in the Add System window and the controller number set for GUM are not identical.
Page 377 Troubleshooting code Failure level Recovery action Storage Device List. Stop the system, and then restart it. If the failure does not recover, restart the SVP. Another SVP might already TRCOMM000012 ERROR connect to the storage system to be used. Check whether any other PCs starting the services of the storage system exists for the storage system to be used.
Page 378: Dump Tool
If the collection fails, collect the target files manually (see ). Dump tool About the Dump tool Use the Dump tool to collect Hitachi Device Manager - Storage Navigator configuration information. You should collect dump files: • Before deleting the storage management software.
Page 379: Using The Dump Tool
• No maintenance operation is being performed. • Dump tools for other storage systems are not being used. Note: If there are issues related to starting Hitachi Device Manager - Storage Navigator, use the dump tool while Hitachi Device Manager - Storage Navigator is not running and collect the information related to SVP.
Page 380: Collecting Dump Files Manually
prompt. When completing the tool execution, zSv_AutoDump.exe is completed appears in the command prompt. At the completion message, close the command prompt. Under the output destination folder, check that the following files are created.: • hdcp.tgz is the dump file. If many dump files are output to the storage system, the SVP free space might be insufficient, and you will have to move the dump files to a location other than the SVP.
Page 381: Checking The Event Log When Nas Modules Are Installed
<installDir>\OSS\apache\logs\*.log <installDir>\OSS\apache\logs\ssl\*.log <installDir>\OSS\jetty\logs\*.log %USERPROFILE%\AppData\LocalLow\Sun\Java\Deployment\log %WINDIR%\system32\config\SysEvent.Evt %WINDIR%\system32\config\SecEvent.Evt %WINDIR%\system32\config\AppEvent.Evt %WINDIR%\minidump\*.dmp %WINDIR%\System32\Winevt\Logs\Application.evtx %WINDIR%\System32\Winevt\Logs\Security.evtx %WINDIR%\System32\Winevt\Logs\System.evtx %WINDIR%\system32\drivers\etc\HOSTS* %WINDIR%\system32\drivers\etc\services* %WINDIR%\minidump\*.dmp c:\SetupTrace\*.* Checking the event log when NAS modules are installed The event log shows the operational status of NAS modules. If the lamp of Server Status Console at the top left of the main NAS Manager window turns red, check the event log for errors.
Page 382 Procedure In the navigation area of the Maintenance Utility window, check the status of the storage system. In the header area, click Alert. The Alerts tab opens. Storage Acknowledg system Description Navigation area Alert color ed alert? status Failed The storage system might be down.
Page 383 Storage Acknowledg system Description Navigation area Alert color ed alert? status Amber Amber Ready All parts have a normal status. Green Green Power-on in Power-on is in progress. progress Power-off in Power-off is in progress. progress Unknown The storage system is in an unknown state prior to power In the Alerts tab, click DKC, GUM (CTL1), and GUM (CTL2), and then check the alerts.
Page 384 Under the Alert ID column, click an entry. The Alert Detail window opens. Troubleshooting the storage system Service Guide for VSP Gx00 and VSP Fx00 Models...
Page 385 To check the internal alert, click Internal Alerts (DKC) or Internal Alerts (GUM) from the View Internal Alerts list. Click an entry under Alert ID. When the Alert Detail window opens, check the alert information: • SSB shows high-priority error information. •...
Page 386 SSBS Tab in the Internal Alerts (DKC) Window Troubleshooting the storage system Service Guide for VSP Gx00 and VSP Fx00 Models...
Page 387 SSB Tab (CTL1) tab in the Internal Alerts (GUM) Window SSB Tab (CTL2) tab in the Internal Alerts (GUM) Window Troubleshooting the storage system Service Guide for VSP Gx00 and VSP Fx00 Models...
Page 388: Turning The Storage System On Or Off Using The Maintenance Utility
Turning the storage system on or off using the maintenance utility In the event the SVP is not operational or cannot connect to the storage system, use the maintenance utility to turn on and turn off the storage system. Note: If the storage system is turned off by the main switch, you cannot use the maintenance utility to turn on a storage system.
Page 389: Using Leds To Diagnose Problems
TrueCopy status of enabled, the following occur: • The path used by TrueCopy becomes blocked. Notifications from the Hitachi Device Manager - Storage Navigator email alert function, SNMP Agent Support function, and SNMP trap occur when the path is blocked.
Page 390: Power Led Turned Off
Power LED turned off Procedure Is AC power being supplied? • Yes: Check the power cables are connected properly and turn off the main switch. • No: Supply AC power to the storage system and restart the storage system. Wait more than a minute and then set the main switch to on. Is the Power LED on at the controller? •...
Page 391: Ready Led Is On
Contact your system administrator and do not use the storage system. Ready LED is on Procedure Identify which component failed (see Checking SIM alerts on page 381). Contact your system administrator and continue using the storage system. Warning LED goes on Procedure Identify which component failed (see Checking SIM alerts on page...
Page 392 Error message Possible cause and recovery action The user ID or the password is not valid. User ID or password is invalid. Enter the correct user ID or password, and then retry the operation. An error occurred during the listener information An error occurred during the listener information acquisition.
Page 393: A Warning Labels On The Storage System
Warning labels on the storage system CBSS/CBSSD controller □ CBSL/CBSLD controller □ CBLM controller □ CBLH controller □ Small form factor drive tray (AC and DC models) □ Large form factor drive tray (AC and DC models) □ Flash module drive tray □...
Page 394 Host port expansion chassis □ PCIe switch board □ NAS module □ Warning labels on the storage system Service Guide for VSP Gx00 and VSP Fx00 Models...
Page 395: Cbss/Cbssd Controller
CBSS/CBSSD controller Warning labels on the storage system Service Guide for VSP Gx00 and VSP Fx00 Models...
Page 396: Cbsl/Cbsld Controller
CBSL/CBSLD controller Warning labels on the storage system Service Guide for VSP Gx00 and VSP Fx00 Models...
Page 397 Warning labels on the storage system Service Guide for VSP Gx00 and VSP Fx00 Models...
Page 398: Cblm Controller
CBLM controller CBLH controller Warning labels on the storage system Service Guide for VSP Gx00 and VSP Fx00 Models...
Page 399: Small Form Factor Drive Tray (Ac And Dc Models)
Small form factor drive tray (AC and DC models) Warning labels on the storage system Service Guide for VSP Gx00 and VSP Fx00 Models...
Page 400: Large Form Factor Drive Tray (Ac And Dc Models)
Large form factor drive tray (AC and DC models) Warning labels on the storage system Service Guide for VSP Gx00 and VSP Fx00 Models...
Page 401: Flash Module Drive Tray
Flash module drive tray Warning labels on the storage system Service Guide for VSP Gx00 and VSP Fx00 Models...
Page 402: Dense Intermix Drive Tray
Dense intermix drive tray Warning labels on the storage system Service Guide for VSP Gx00 and VSP Fx00 Models...
Page 403: Cbss/Cbsl/Cbssd/Cbsld Controller
CBSS/CBSL/CBSSD/CBSLD controller Warning labels on the storage system Service Guide for VSP Gx00 and VSP Fx00 Models...
Page 404: Cblm Controller Cblh Controller
CBLM controller CBLH controller Drive for a flash module drive tray (DKC-F710I-1R6FM/ DKC-F710I-3R2FM) Warning labels on the storage system Service Guide for VSP Gx00 and VSP Fx00 Models...
Page 405 Warning labels on the storage system Service Guide for VSP Gx00 and VSP Fx00 Models...
Page 406: Drive For A Flash Module Drive Tray (Dkc-F810I-1R6Fn/Dkc-F810I-3R2Fn/Dkc- F810I-6R4Fn)
Drive for a flash module drive tray (DKC-F810I-1R6FN/DKC- F810I-3R2FN/DKC-F810I-6R4FN) Warning labels on the storage system Service Guide for VSP Gx00 and VSP Fx00 Models...
Page 407: Dense Intermix Drive Tray Power Supply
Dense intermix drive tray power supply Warning labels on the storage system Service Guide for VSP Gx00 and VSP Fx00 Models...
Page 408: Cma (Used To Secure Dense Intermix Drive Tray)
CMA (used to secure dense intermix drive tray) Warning labels on the storage system Service Guide for VSP Gx00 and VSP Fx00 Models...
Page 409: Battery
Battery Host port expansion chassis Warning labels on the storage system Service Guide for VSP Gx00 and VSP Fx00 Models...
Page 410: Pcie Switch Board
PCIe switch board Warning labels on the storage system Service Guide for VSP Gx00 and VSP Fx00 Models...
Page 411: Nas Module
NAS module Warning labels on the storage system Service Guide for VSP Gx00 and VSP Fx00 Models...
Page 412 Warning labels on the storage system Service Guide for VSP Gx00 and VSP Fx00 Models...
Page 413: Index
Index Numerics 10-Gbps iSCSI board (copper) 48 cables 10-Gbps iSCSI board (optical) 48 removing 94 16-Gbps Fibre Channel board 49, 51 cache flash memory replacement 251 32-Gbps Fibre Channel board 49 cache memory replacement 185 8-Gbps Fibre Channel board 49 NAS Module 196 CBLH 43 CBLH controller 40, 43...
Page 414 65 hardware faults 24 flash module 62 hardware replacement alerts 315 large form-factor 59 Hitachi Device Manager - Storage Navigator small form-factor 57 troubleshooting 330 dump tool 378 host port expansion chassis 69 fan 70 fan screw 137...
Page 415 replacing back end module 223 maintenance utility backup module 269 port numbers 338 battery 121 starting 81 cache flash memory 251 maintenance utility troubleshooting 338 cache memory 185 maintenance, periodic 310 cache memory for a NAS Module 196 module 73 controller 161 drive 107 ENC 229...
Page 416 388 values for the storage system IP address 314 Virtual Storage Platform G200 Virtual Storage Platform G400, G600 Virtual Storage Platform G800 Virtual Storage Platform F400, F600 Virtual...
Page 417 Service Guide for VSP Gx00 and VSP Fx00 Models...
Page 418 Hitachi Data Systems Corporate Headquarters 2845 Lafayette Street Santa Clara, California 95050-2639 U.S.A. www.hds.com Regional Contact Information Americas +1 408 970 1000 info@hds.com Europe, Middle East, and Africa +44 (0) 1753 618000 info.emea@hds.com Asia Pacific +852 3189 7900 hds.marketing.apac@hds.com Contact Us www.hds.com/en-us/contact.html...

This manual is also suitable for:

G800 F600 G600 G400 F800 F400

Hitachi G200 Service Manual

1 Verifying Component Failures

2 Hardware Description

3 Replacing Storage System Components

4 Replacing a Drive

5 Replacing a Battery

6 Replacing a Fan

7 Replacing a Power Supply

8 Replacing a Controller

9 Troubleshooting the Controller

10 Replacing Cache Memory

11 Replacing a Front End Module

12 Replacing a Small Form-Factor Pluggable (SFP)

13 Replacing a Back End Module

14 Replacing an ENC

15 Replacing a SAS Cable

16 Replacing Cache Flash Memory

17 Replacing a LAN Blade

18 Replacing a Backup Module

19 Replacing a Pcie Module

20 Replacing a Pcie Switch Board

21 Replacing a Pcie Cable Connector

22 Replacing a Pcie Cable

23 Replacing a NAS Module

24 General Maintenance

25 Troubleshooting the Storage System

A Warning Labels on the Storage System

Quick Links

Troubleshooting

Related Manuals for Hitachi G200

Summary of Contents for Hitachi G200