D Technical Support; Online Support - Proxim AP-4000 User Manual

Technical Support
If you are having a problem using an AP and cannot resolve it with the information in Troubleshooting, gather the
following information and contact your local reseller:
• List of ORiNOCO products installed on your network; include the following:
– Product names and quantity
– Part numbers (P/N)
– Serial numbers (S/N)
• List of ORiNOCO software versions installed
– Check the HTTP interface's
– Include the source of the software version (e.g., pre-loaded on unit, installed from CD, downloaded from Proxim
Web site, etc.)
• Information about your network
– Network operating system (e.g., Microsoft Networking); include version information
– Protocols used by network (e.g., TCP/IP, NetBEUI, IPX/SPX, AppleTalk)
– Ethernet frame type (e.g., 802.3, Ethernet II), if known
– IP addressing scheme (include address range and whether static or DHCP)
– Network speed and duplex (10 or 100 Mbits/sec; full or half duplex)
– Type of Ethernet device that the Access Points are connected to (e.g., Active Ethernet power injector, hub,
switch, etc.)
– Type of Security enabled on the wireless network (None, WEP Encryption, 802.1x, Mixed)
• Information about AP configuration:
– Read/write password
• A description of the problem you are experiencing
– What were you doing when the error occurred?
– What error message did you see?
– Can you reproduce the problem?
– For each ORiNOCO product, describe the behavior of the device's LEDs when the problem occurs
If the local reseller is unable to resolve your issue, contact ORiNOCO Technical Support online or by phone, as
described below.

Online Support

Software and Documentation Downloads
The latest software and documentation is available for download at
ID 1250).
Knowledgebase
We store all resolved problems in our solution database. Search by product, category, keywords, or phrases. Also find
links to drivers, documents and other downloads. Search the Knowledgebase at:
<http://support.proxim.com/cgi-bin/proxim.cfg/php/enduser/std_alp.php>.
Version tab (click on Monitor > Version).
AP-4000 Series User Guide
http://support.proxim.com
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(Knowledgebase Answer
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