Clear Files And Data After Uninstall; Repairs - GE D60 Instruction Manual

CHAPTER 10: MAINTENANCE
10.10.2.23 Global contacts
From GE Part Number 1604-0021-A1, GE Publication Number GEK-113574.

10.11 Clear files and data after uninstall

The unit can be decommissioned by turning off power to the unit and disconnecting the wires to it.
Files can be cleared after uninstalling the EnerVista software or UR device, for example to comply with data security
regulations.
On the computer, settings files can identified by the .urs extension. To clear the current settings file, create a default
settings file, write it to the relay, then delete all other .urs files. For the existing installation, upgrading the firmware
overwrites the flash memory. Other files can be in standard formats, such as COMTRADE or .csv.
You cannot erase directly the flash memory, but all records and settings in that memory can be deleted. Do this using the
SETTINGS  PRODUCT SETUP  CLEAR RELAY RECORDS
To uninstall the EnerVista software, use the built-in computer function, such as Control Panel > Programs and Features.
Look for EnerVista UR Setup in the list.

10.12 Repairs

The battery and modules inside the case can be replaced without return of the device to the factory. The firmware and
software can be upgraded without return of the device to the factory.
Fuses in the power supply module are not field-replaceable.
Files can be requested for use by technical support staff, for example the Service Report (click the icon in the software) or
under Maintenance > Retrieve File, as outlined elsewhere in this document.
For issues not solved by troubleshooting, the process to return the device to the factory for repair is as follows:
• Contact a GE Grid Solutions Technical Support Center. Contact information is found in the first chapter.
• Obtain a Return Materials Authorization (RMA) number from the Technical Support Center.
• Verify that the RMA and Commercial Invoice received have the correct information.
• Tightly pack the unit in a box with bubble wrap, foam material, or styrofoam inserts or packaging peanuts to cushion
the item(s). You may also use double boxing whereby you place the box in a larger box that contains at least 5 cm of
cushioning material.
• Ship the unit by courier or freight forwarder, along with the Commercial Invoice and RMA, to the factory.
GE GRID SOLUTIONS
650 MARKLAND STREET
MARKHAM, ONTARIO
CANADA L6C 0M1
ATTN: SERVICE DEPT.
RMA# : ______________
Customers are responsible for shipping costs to the factory, regardless of whether the unit is under warranty.
D60 LINE DISTANCE PROTECTION SYSTEM – INSTRUCTION MANUAL
North America 905-294-6222
Latin America +55 11 3614 1700
Europe, Middle East, Africa +(34) 94 485 88 00
Asia +86-21-2401-3208
India +91 80 41314617
command.
CLEAR FILES AND DATA AFTER UNINSTALL
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