ITech IT5101 User Manual page 47

Preparations before contact
In case of instrument failure, make the following preparations before returning
the instrument to ITECH for repair or contacting the engineer.
1.
2.
3.
Self-check of Instrument Fault
In case of instrument failure, please perform the following self-checks. If the
instrument can be recovered by simple check, the cost and time can be saved.
Before contacting the engineer of ITECH, please check the following items.
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SN collection
ITECH will improve the product performance, availability and reliability from
time to time. The service personnel of ITECH will record the changes of each
instrument, and all the relevant information will be identified according to the SN.
The SN will be used as the tracking ID of the instrument returned for repair.
To contact the engineer, the valid SN will be an effective guarantee for effective
service and complete information. You can obtain the instrument SN in the
following methods:
1.
2.
Complete all inspections specified in "Self-check of Instrument Fault" and
check whether the fault still occurs.
If the fault still occurs, carefully read the warranty service and restriction
requirements in the foreword of the manual and confirm that your
instrument meets the warranty service requirements.
To send the instrument back to the manufacturer for repair, see the
requirements in 4.4 "Return for Repair".
Check whether the instrument is powered on.
Check whether the instrument is started up normally.
Check whether the fuse is in good condition.
Check whether other connectors are in good condition, including cables,
plugs, etc.
Check whether the system configuration is correct in operation.
Check whether the self-test is successfully and whether all specifications
and performance meet the specified requirements.
Check whether the instrument displays error information.
Use other instruments instead of this instrument for confirmation.
Press [Menu] to enter the system setting interface
The system will enter into "Sys Info" by default. If the system is displayed in
other menus, press [Sys Info] to enter the "System Information" interface
and view the product model, SN, software version, etc.
Copyright© Itech
Electronics Co., Ltd.
Routine Maintenance
39