Hardware Troubleshooting - Polycom SoundStructure C16 Design Manual

Design Guide for the Polycom SoundStructure C16, C12, C8, and SR12

Hardware Troubleshooting

10 - 16
SoundStructure Studio Can't Find My SoundStructure Device Over Ethernet
Depending on network router configurations, SoundStructure Studio may
only be able to find devices that are connected to the same subnet as the local
PC that is running SoundStructure Studio. Ensure your PC or control system
is on the same subnet as the SoundStructure device.
If on the same subnet and you still can't find the SoundStructure device with
SoundStructure Studio, make sure the SoundStructure device is connected to
the ethernet and has either received an IP address from a DHCP server, or has
a static IP address that has been set and doesn't conflict with any other devices
on the network. If the DHCP lease has expired or the IP address has changed,
it make take a minute or so for the SoundStructure Studio to be able to find the
SoundStructure device.
SoundStructure devices have built-in diagnostics that are designed to isolate
configuration issues from hardware issues. If the system is not operating
according to expectations, the first step is to check the SoundStructure
front-panel LED.
The SoundStructure front-panel LED indicates the status of the device as
shown in following table. The different states of the SoundStructure
front-panel LED are shown in this table.
LED Color
Green
Status
Yellow
Red
If the front-panel LED is green, then the hardware is operating correctly.
If there is a yellow LED on the front-panel, there is information in a Sound-
Structure system log that should be reviewed. The LED could be yellow for a
variety of reasons including the design file is expecting a telephony plug-in
card but there isn't one installed in the device.
If there is a red LED on the front-panel, it is possible there is a software or hard-
ware issue with the device that may require a firmware update. Check the logs
and then contact tech support.
Description
State
Flashing The system is starting up.
The system is operating
Solid
normally.
The system has logged a
Solid warning and the system
logs should be reviewed.
A system component has
Solid failed and requires
immediate attention.