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MGC WebCommander User's Guide
Attended/Unattended Conferences
7-16
Dial-out Participants Access
In video conferences or unattended Audio Only conferences with no IVR
service assigned to them, a dial-out participant is connected directly to the
conference without going through an Entry Queue or an IVR Queue. In
IVR-enabled Audio Only and Video conferences or in conferences designated
as Entry Queue Access, dial-out participants enter the Entry Queue and/or
conference IVR queue where they may be requested to enter the conference
password or any digit to confirm the connection. they can also be connected
directly, without any input from their part.
Audio Only and Video conferences with VoicePlus capabilities can be
managed by an Operator who takes an active part in the conference or run
unattended in which the participants manage the conference themselves with
the meeting organizer optionally having additional privileges.
Unattended Conferencing is the mode supported with the MGC
WebCommander attended Conferencing should be managed via the MGC
Manager application. In IVR-enabled conferences, the participants or meeting
organizer can control certain aspects of the conference. Operator assistance is
available upon request for the conference (the operator can join the
conference as a participant).
If the Entry Queue Service assigned to the Entry Queue used for conference
access is set to attended mode (On hold for Operator Assistance), when the
participants connect to the Entry Queue, they are automatically moved to the
Participants Queue where they wait for the operator to connect them to the
conference.
In the same way, an IVR Service may be configured to attended mode, hence
all participants connecting to the conference are automatically moved to the
Participants Queue, where they wait for the operator to connect them to the
conference. Usually, the attended mode is configured either at the Entry
Queue level or the conference level but not for both.
All conferences can be set as unattended or attended. The initial setting is done
in the definition of the Entry Queue Service and the IVR Service, by checking or
clearing the selection of "On Hold for Operator Assistance" in the Welcome
Message dialog box. Conferences managed via the MGC WebCommander
should only be set to the Unattended mode.
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