Conference Ivr Access - Polycom WEBCOMMANDER 8 User Manual

Entry Queue Access can be defined for:
A Standard conference with or without IVR service
•
A Meeting Room with or without IVR service
•
Video conferences that are accessed from an Entry Queue must have the same
video, audio algorithm and line rate properties as defined for the Entry Queue
used for accessing these conferences.

Conference IVR Access

Participants dial the conference dial-in numbers and are connected to the IVR
queue of the conference, where they have to enter the conference password
and other personal information, using touch-tone codes as input to menu
driven scripts and voice prompts that are part of the Interactive Voice
Response (IVR) Service. Once the correct information is entered, the
participants are connected to the conference.
IP Endpoint
9251222
ISDN/PSTN
Endpoint
ISDN/PSTN
IP Network Service
Endpoint
Prefix - 925
Figure 7-3: Conference Access via IVR Queue
In Figure 7-3, a dial-in number is assigned to each conference. In addition, an
IVR Service is also assigned to the conference. When the callers dial in, they
are routed to the appropriate conference according to the dial-in number they
have entered. Once they reach the conference, they enter the conference IVR
MCU
Network
Chapter 7 - Conference Types
Conference1
Numeric ID: 1222
Password: 34567
Conference2
Numeric ID: 1223
Password: 71356
7-13