Polycom WebOffice Release Note
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Polycom WebOffice Release Note

Polycom WebOffice Release Note

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WebOffice

Release Notes

Version 7.0.1
January 2005
DOC2063G

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  • Page 1: Release Notes

    WebOffice Release Notes Version 7.0.1 January 2005 DOC2063G...
  • Page 2 All Rights Reserved All text and figures included in this publication are the exclusive property of Polycom, Inc., and may not be copied, reproduced or used in any way without the express written permission of Polycom, Inc. Information in this document is subject to change without notice.

  • Page 3: Table Of Contents

    6.01 and Higher ...31 Configuring IVR Message Services to Verify Participant Passwords ...35 Version 7.0.1 - New Features List... 46 Version 7.0.1 - WebOffice General Features ... 47 WebOffice Video Plug-in ...47 Requirements ...48 Downloading the WebOffice Video Plug-In Software ...48 Windows Messenger Integration Mode ...54...
  • Page 4 Polycom Web Office Release Notes Version 7.0.1 Creating Accounts for Window Messenger Users ... 66 Direct Video Call ... 70 Placing a Call (Point-to-Point) ... 70 Answering a Call ... 73 Dial Out ... 75 Defining the Default Dialing Settings ... 75 Modifying the Default Dialing Mode from the Conference Organizer ...

  • Page 5: Version 7.0.1 Package Contents

    Version 7.0.1 Package Contents The Polycom WebOffice Version 7.0.1 software and documentation CD includes the following items: Polycom WebOffice software: • Polycom WebOffice Server — — Polycom WebOffice Administrator Web Support • Documentation: — Polycom WebOffice 7.0.1 Administrator's Guide —...

  • Page 6: Minimum Requirements

    128 MB RAM and higher — Internet connection - 128 Kbps and higher — Web Client Software Requirements Following are the Polycom WebOffice Web Client software minimum requirements: Software • Windows 2000/ME/XP, Mac or Linux — Windows OS: IE 5.0 and higher / Netscape 7.0 and higher —...

  • Page 7: Meeting Conference Requirements

    Meeting Conference Requirements Following are the Polycom WebOffice configuration requirements for audio and video meetings: Audio conference • MGC VoicePlus or Voyant OCI — WebCommander - optional but recommended when working with MGC unit — version 5.0 and lower Point-to-Point video conference •...

  • Page 8: Installing Polycom Weboffice Server

    Activating Web Office The activation key code to activate Polycom WebOffice is received directly from the Polycom Web site. The activation key code must then be entered in the WebOffice Administrator's page to activate WebOffice. This procedure must be performed prior to using WebOffice.
  • Page 9 The Product Activation page opens. Under Single License Number enter the License Number that is located on the back label of your WebOffice CD ROM. Press the TAB key. License number will be identified and First Time Installation checkbox will appear.
  • Page 10 11. In the Key Code box and the Serial Number, enter the activation key code and serial number received from the Polycom Web site. 12. Click Submit to complete the WebOffice activation. To upgrade your Web Office license (add more offices, etc.) you must receive a new Key Code...

  • Page 11: New Installation

    New Installation To install the Polycom WebOffice software package for the first time: Insert the CD into the CD drive. From the Start menu, select Run. Enter D:/Setup, where D is the CD drive name, and then click OK. Installation Wizard Follow the on screen instructions to complete the installation process.
  • Page 12 The check box I want my server to be accessed from both Internet and Local Network is selected by default. This allows your WebOffice server act as both an Intranet (internal to the resident LAN) and Internet server (default installation). If this check box is cleared, the WebOffice server acts as an internal LAN server only.
  • Page 13 If you have chosen to install the WebOffice Server as an Internet server, you are prompted to enter the URL. The URL follows the format www.polycom.com. This is a typical URL structure, derived from the combination of the host and domain name.
  • Page 14 11. Enter the WebOffice Support e-mail address. This is the address that will receive e-mails from users seeking support. 12. Enter the WebOffice Sender e-mail address. This is the e-mail address that is shown in the Reply To line of sent e-mails. Click Next to continue.
  • Page 15 When the installation is complete the Setup Complete window opens. 15. Click Finish to complete the installation process. You must go to the Administrator's Tool to configure WebOffice to properly run audio and video meetings. If you want to go directly the Administrator’s Tool, select the Yes, I want to run the Admin tool now check box, and click Finish to complete the installation process.

  • Page 16: Update An Existing 6.X Version

    Polycom Web Office Release Notes Version 7.0.1 Update an Existing 6.X Version The following section describes how to update an existing 6.X version of WebOffice to version 7.0.1. To update an existing Polycom WebOffice software package: Insert the CD into the CD drive.
  • Page 17 WebOffice server acts as an internal LAN server only. The next Settings window opens. If you have chosen to install the WebOffice server as an Internet server, you are prompted to enter the URL. The URL follows the format www.polycom.com. This is a typical URL structure, derived from the combination of the host and domain name.
  • Page 18 Enter the SMTP server address. This can be a URL or an IP number. Enter the administrator password. Re-type your password for confirmation. This is the username for controlling the WebOffice Instant Messaging Service from the Web. This Web interface enables the server administrator to add, remove and administer offices and users.
  • Page 19 14. Enter the WebOffice Support e-mail address. This is the address that will receive e-mails from users seeking support. 15. Enter the WebOffice Sender e-mail address. This is the e-mail address that is shown in the Reply To line of sent e-mails. Click Next to continue.
  • Page 20 When the installation is complete the Setup Complete window opens. 19. Click Finish to complete the installation process. 20. You must go to the Administrator's Tool to configure WebOffice to properly run audio and video meetings. If you want to go directly the Administrator’s Tool select the Yes, I want to run the Admin tool now check box, and click Finish to complete the installation process.

  • Page 21: Uninstalling Polycom Weboffice Server

    Uninstalling Polycom Web Office Server During the installation process, uninstall files are placed in the WebOffice folder. These files are used to aid the Windows operating system in uninstalling the application. To uninstall the WebOffice Software package: On the Start-Programs menu click Settings, and then click Control Panel.
  • Page 22 Polycom Web Office Release Notes Version 7.0.1 The Add/Remove Programs window opens. Select Polycom WebOffice Server from the list of installed software, and click the Change/Remove button. The WebOffice software is uninstalled.

  • Page 23: Polycom Weboffice License Upgrade

    Installing Polycom WebOffice server Polycom Web Office License Upgrade To upgrade your existing Polycom WebOffice Server license, (add more offices, etc.), you must receive a new Serial Number and repeat the steps in “Activating WebOffice” on page 4.

  • Page 24: Weboffice And Mgc Configuration

    WebCommander mode. When working in the Direct Management mode, when you launch an audio or video conference running on the MGC unit, you have to configure WebOffice to work with the MGC unit. The MGC unit works with the WebOffice server as an external database application that is used for personal recognition of all conference participants and their attached endpoints.

  • Page 25: Weboffice And Mgc Configuration

    The WebOffice clients dial to the MCU and automatically enter the passwords. The MGC unit sends back a list of passwords to the WebOffice server to identify the connected participants. Web Office and MGC Configuration To enable the MGC unit to use WebOffice as the external database application for...

  • Page 26: Configuring The Weboffice Server

    Polycom Web Office Release Notes Version 7.0.1 Configuring the Web Office Server Configuring the WebOffice server to work in Direct Management mode, and to work with IVR Message Services is done by the WebOffice Administrator from the WebOffice Administrator’s Tool.
  • Page 27 WebOffice and MGC Configuration The Add New MCU dialog box opens.
  • Page 28 MCU should be obtained from your network administrator and should be identical to the one configured in the MCU during the first entry settings. The MCU login name. The default is Polycom. The MCU password. The default is Polycom. Confirm the Web Office password.
  • Page 29 To update an existing MCU, click on the Properties link of the MCU to be used with the WebOffice server. The Update MCU dialog box opens. WebOffice and MGC Configuration Description The Dialing Rule Set for ISDN calls. This is applicable only if an ISDN prefix is specified.
  • Page 30 Polycom Web Office Release Notes Version 7.0.1 Select the Audio and/or Video Template that has been configured to work with IVR Message Services. By default this is Audio + IVR and Video + IVR. 10. Click Update to save the settings.

  • Page 31: Configuring The Mgc Unit To Use An External Database Application For Mgc Version 6.0

    Configuring the MGC Unit to use an External Database Application for MGC Version 6.0 Configuring the MGC unit to use an external database application for Polycom MGC version 6.0 consists of two procedures: setting a flag in the system configuration file, and editing an XML configuration file and sending it to the MCU.
  • Page 32 Polycom Web Office Release Notes Version 7.0.1 Right click the MCU Utils icon, and then click Edit "system.cfg". The SysConfig dialog box opens. In the Section pane, double-click the GREET AND GUIDE/IVR option. The GREET AND GUIDE/IVR flags are displayed in the Item=Value pane.

  • Page 33: Configuring The Xml Configuration File

    The apserver.xml file must be edited and sent to the MCU. The initial contents of the apserver.xml file are as follows: <APPServer_Configuration_file> <Servers_List> </Servers_List> </APPServer_Configuration_file> <Server_Data> <IP>172.22.133.41</IP> <Port>5001</Port> <Login>ACCORD</Login> <Password>ACCORD</Password> <Directory>McuIntegration</Directory> <Server_Data> WebOffice and MGC Configuration...
  • Page 34 Polycom Web Office Release Notes Version 7.0.1 To configure the apserver.xml file and send it to the MCU: Copy the apserver.xml file to your local disk. Open the file in a text editor application. Edit the values of the following elements: Table 2: apserver.xml File Configuration...

  • Page 35: Configuring The Mgc Unit To Use An External Database Application For Mgc Versions 6.01 And Higher

    Several flags must be set in the system configuration file (system.cfg) to define information related to the external database application when configuring the MGC unit to use an external database application for Polycom MGC versions 6.01 and higher. To set the external database flags in the system configuration file: In the MGC Manager application, right-click on the MCU icon.
  • Page 36 Polycom Web Office Release Notes Version 7.0.1 The SysConfig dialog box opens. In the Section pane, double-click the External DB option. The External DB flags are displayed in the Item=Value pane. In the Item=Value pane, click the ENABLE_EXTERNAL_DB_ACCESS item. The item's value is placed in the Edit value text box.
  • Page 37 10. In the Section pane, double-click the GREET AND GUIDE\IVR option. The flags are displayed in the Item=Value pane. 11. In the Item=Value pane, click the QUICK_LOG_IN_VIA_ENTRY_QUEUE item. WebOffice and MGC Configuration Description The password associated with the user name defined for the MCU in the external database application.
  • Page 38 Polycom Web Office Release Notes Version 7.0.1 The item's value is placed in the Edit value text box. 12. In the Edit value text box, enter the value NO. 13. Click the Set value button. 14. Click OK. For more details on the QUICK_LOG_IN_VIA_ENTRY_QUEUE flag, refer to the MGC...

  • Page 39: Configuring Ivr Message Services To Verify Participant Passwords

    Expand the MCU tree. Expand the MCU Configuration tree. Right-click the IVR Services icon, and then click New IVR Service. The IVR-Global dialog box opens. This dialog box enables you to define the general parameters of the IVR Service. WebOffice and MGC Configuration...
  • Page 40 Polycom Web Office Release Notes Version 7.0.1 Define the following parameters: Table 4: IVR - Global Parameters Option IVR Service Name Language for IVR External Server Authentication Number of User Input Retries Timeout for User Input DTMF Delimiter Click Next.
  • Page 41 Click the Browse button to select the audio file (*.aca) to download. The Select Source File dialog box opens. Select the appropriate audio file of type *.aca using the standard Windows conventions, and then click the Open button. WebOffice and MGC Configuration...
  • Page 42 Polycom Web Office Release Notes Version 7.0.1 The name of the selected file appears in the Install field in the Install File dialog box. In the Install File dialog box, click Yes to download the file to the MCU memory.
  • Page 43 IVR Service or if you want to add new audio files to the MGC unit’s memory. For more details, see step 8 on page 37. 16. Click Next. WebOffice and MGC Configuration...
  • Page 44 Polycom Web Office Release Notes Version 7.0.1 The General dialog box opens. The General dialog box lists additional audio messages and prompts that may be played before joining the conference or during the conference. The following messages and prompts can be enabled:...
  • Page 45 The audio file listing DTMF codes available to the participant/ chairperson during the Invite session. Voting Help Menu The audio file listing DTMF codes available to the participant/ chairperson who controls the voting session (depending on the configuration in the DTMF codes dialog box). WebOffice and MGC Configuration...
  • Page 46 20. Click Next. The Operator Assistance dialog box opens. 21. Make sure that the Enable Operator Assistance check box is cleared as the WebOffice conference is unattended and no operator is available for assistance (unless configured differently). 22. Click Next.
  • Page 47 Table 9: Video Services Video Services Description Click&View Select the Click&View check box to enable endpoints to run the application. Click & View requires the Audio+ and Video+ cards for operation and endpoints have to be DTMF enabled. WebOffice and MGC Configuration...
  • Page 48 Polycom Web Office Release Notes Version 7.0.1 Table 9: Video Services Video Services Video Welcome Slide 27. Click Next. The DTMF Codes dialog box opens. The participant interacts with the system while in the conference IVR queue or during the conference using touch-tone signals (DTMF codes) that are entered by pressing the appropriate key on the telephone/endpoint’s remote control.
  • Page 49 31. Click Finish to complete the IVR Service definition. The new IVR Message Service is added to the IVR Services list. The number of IVR Services defined for a single MGC unit may not exceed 30 Services. WebOffice and MGC Configuration...

  • Page 50: Version 7.0.1 - New Features List

    Polycom Web Office Release Notes Version 7.0.1 Version 7.0.1 - New Features List The following table details the new features available in WebOffice Version 7.0.1. Table 10: Version 7.0.1 New Features List Feature General Features Web Office Manager Features Description...

  • Page 51: Version 7.0.1 - Weboffice General Features

    When the WebOffice Video Plug-in is installed, third party Web cameras are fully supported in WebOffice video conferences. In addition, the WebOffice Video Plug-in enables WebOffice users who do not have a video endpoint to receive the video stream of a WebOffice video conference or of a direct video call in real-time.

  • Page 52: Requirements

    • Downloading the Web Office Video Plug-In Software When a WebOffice user joins a video conference, the system automatically checks to see if the user has a supported Polycom video endpoint attached. If not, they are given the opportunity to download the WebOffice Video Plug-in software. The WebOffice Video Plug-in is installed as a standalone software, and is completely compatible with all WebOffice environments.
  • Page 53 The Office Help page opens. Click the Utilities link. The Utilities Web page opens. Click the Download button next to WebOffice Video Plug-In. Version 7.0.1 - WebOffice General Features...
  • Page 54 Join or start a video conference in WebOffice. The system automatically checks to see if the user has a supported video endpoint attached. If not, they are offered to download the WebOffice Video Plug-in software. In such a case the following message appears:...

  • Page 55: View Only" Mode

    Desktop endpoint option is added to your Selected Endpoints list. "View Only" Mode If you select Desktop endpoint from the Selected Endpoints list, and WebOffice does not detect a ViaVideo camera or a supported Web camera, you automatically enter "View Only"...

  • Page 56: Using A Web Camera Or A Viavideo Endpoint

    Polycom Web Office Release Notes Version 7.0.1 Other WebOffice owners will see you as a "View Only" buddy in their buddy lists. You can now start or join a video conference or a direct video call and receive the video stream of other participants, however other participants will not be able to see you.
  • Page 57 Version 7.0.1 - WebOffice General Features If a View Only icon appears instead of the Camera icon,it is possible that Web Office did not detect your video endpoint. Click 'Reset desktop camera' in the Selected Endpoint list to have Web Office detect your endpoint.

  • Page 58: Windows Messenger Integration Mode

    The Windows Messenger interface completely replaces the WebOffice Manager user interface. The WebOffice Buddy list is replaced by the Windows Messenger Contacts list, and the buddy’s video endpoint type and status are displayed in the Windows Messenger Contacts pane. Conference preferences, the Conference Organizer and conferences are started directly from the Windows Messenger interface.

  • Page 59: Initiating Weboffice Functionalities In Windows Messenger

    Web Office Administrator’s Tool. For more details, see page 65. Initiating Web Office Functionalities in Windows Messenger When WebOffice is in Windows Messenger Integration mode, users can access WebOffice functionalities in a variety of ways: By right-clicking a contacts name in the Main window: •...
  • Page 60 Polycom Web Office Release Notes Version 7.0.1 From the I want to... pane in the Conversation window: •...

  • Page 61: Initiating Audio, Video And Data Conferences

    Initiating Audio, Video and Data Conferences Inviting a user to a new conference from Windows Messenger invokes the WebOffice Meeting with a new conference. Before starting to use Web Office in Windows Messenger Integration mode Web Office users should associate themselves with an endpoint For more details see page 64.

  • Page 62: Accepting A Conference Invitation In Windows Messenger

    78. Accepting a Conference Invitation in Windows Messenger Participants who are invited to a WebOffice conference, receive a conference invitation in their Windows Messenger Conversation window. To accept a conference invitation in Windows Messenger: Click the Accept link in the message or press Alt+T to accept the invitation.

  • Page 63: Joining A Conference As A Dial-Out Participant

    Joining a Conference as a Dial-out Participant After the WebOffice Meeting window opens, the invited conference participant who is not associated with an endpoint (or if the dialing mode was set to dial-out by the conference owner) receives a request for their dialing details.
  • Page 64 Polycom Web Office Release Notes Version 7.0.1 In the Endpoint Details window, define the following parameters: Table 11: Endpoint Details parameters Parameters Preferred Call Type H.323 Alias Address/Name ISDN - Country Code ISDN - Area Code ISDN - Number Click OK to connect to the conference.

  • Page 65: Initiating The Conference Organizer

    For more details on the Conference Organizer, see “Conference Organizer” on page 87. To launch the Conference Organizer from Windows Messenger: Select Start Polycom Conference Organizer from: The Main window — The Conversation window — Version 7.0.1 - WebOffice General Features...
  • Page 66 Polycom Web Office Release Notes Version 7.0.1 The Conference Organizer window opens. Microsoft Messenger users who are not Web Office users do not appear in the Conference Organizer buddy list, however they can be added as a manual participant. Refer to “Conference Organizer”...

  • Page 67: Changing Conference And User Properties

    From Windows Messenger, the user can access the Properties dialog box to change their system properties and user preferences. This includes: Profile - Contains your personal information that is displayed in your WebOffice for • other users and visitors to view, and lets you change your WebOffice password.

  • Page 68: Associating An Endpoint With Windows Messenger

    When configured with the downloadable WebOffice Video Plug-in, Windows Messenger users can alternatively associate any support Web camera as their WebOffice video endpoint. The WebOffice Video Plug-in also allows users without a camera to participate in video conferences in a view-only mode. For more details,...

  • Page 69: Defining The Server For Windows Messenger Mode

    Defining the Server for Windows Messenger Mode All WebOffices on a WebOffice server use either the Windows Messenger Integration modes interface or the WebOffice Manager’s interface. This is configured by the WebOffice Administrator in the Administrator’s tool. To work in LCS mode, you should have the appropriate license activated on your server.

  • Page 70: Creating Accounts For Window Messenger Users

    Polycom Web Office Release Notes Version 7.0.1 Creating Accounts for Window Messenger Users The WebOffice Administrator has the option of using the Bulk Accounts Generator Tool to create accounts for all users. The Administrator must then provide all users with the WebOffice installation file access.
  • Page 71 Select the appropriate group, for instance Users. Click the Select button. Select the users you want to import. Version 7.0.1 - WebOffice General Features...

  • Page 72: Distributing And Installing The Installation File

    The imported users are displayed, type in WebOffice IP address or URL to create the offices on the server. WebOffice server must allow offices to be created from the web in order for this tool to work. this option is turned off by default, it can be activated from the web admin interface under Options.
  • Page 73 The Download Client Software page opens in your Web browser. Either download the installation file and send it to all WebOffice users in your organization, or send the Download Client Software URL page to all users in your organization so they can download the software.

  • Page 74: Direct Video Call

    WebOffice Video Plug-in, users can dial directly to other H.323 endpoints and conferences. Users can also receive calls on their video endpoint. Even if the users do not have an endpoint, using the WebOffice Video Plug-In allows them to receive the video stream for viewing.
  • Page 75 The Direct Call dialog box opens. In the Number box, enter an IP address (255.255.255.255), DNS name (lobby.austin.polycom.com), or H.323 extension of the video endpoint you want to call. Dialed numbers are stored in the Number box history and can then be selected from the drop-down list.
  • Page 76 Polycom Web Office Release Notes Version 7.0.1 When the video call is established, it is shown in the Direct Video Call pane. If an Audio only call is established, the Audio only icon is shown in the Direct Video Call pane.

  • Page 77: Ending A Call

    IP address of the call. Click Yes to answer the call. When the video call is established, the video image is shown in the Direct Video Call pane. Version 7.0.1 - WebOffice General Features...

  • Page 78: Missed Calls

    Automatically answering calls is convenient, however an unexpected caller could interrupt a meeting in progress. To set the system to answer all calls automatically: In the WebOffice Manager window, click the Properties button. Select the Conference Settings tab. Select the Auto Answer check box.

  • Page 79: Dial Out

    (dial-in), or are called by the conference (dial-out). All other invited conference participants without assigned endpoints provide their endpoint details to the WebOffice server and are called by the conference (dial-out). This allows for automatic connection to the conference for all invitees, regardless of their endpoint type.
  • Page 80 Conference Organizer. Select this option to let the system determine the best way to connect the video participant. When this is selected, Polycom endpoints automatically identified by the system (ViaVideo, ViewStation, VSX family and Web Office Video Plug-in) are instructed to call (dial-in) the conference.
  • Page 81 Select Yes to allow the participant to join the conference or select No to deny the participant access to the conference. If the participant is denied access to the conference, they will receive the following message: Version 7.0.1 - WebOffice General Features...

  • Page 82: Modifying The Default Dialing Mode From The Conference Organizer

    Polycom Web Office Release Notes Version 7.0.1 Modifying the Default Dialing Mode from the Conference Organizer Conferences with dial-in and dial-out participants are started from the WebOffice Manager window. If you want to change the default dialing mode of a participant, you must start the conference from the Conference Organizer.
  • Page 83 To change the dialing mode in the Conference participants list, right-click the dialing mode icon next to the participant’s name and then select the desired dialing mode. Version 7.0.1 - WebOffice General Features Description The system decides if the participant is dial-in or dial-out for a Video conference.
  • Page 84 Even if the participant is using a recognized Polycom endpoint, they will still be asked for their details. Asking the participant to enter their details is a time-saver, eliminating the need for the WebOffice owner to manually add the participant’s details.
  • Page 85 Applicable for ISDN calls only. Enter the extension, of any, of the number to be dialed. (Optional) Phone (audio only) Select this check box if the endpoint is audio only (phone). (Optional) Click OK. Click Start to start the conference. Version 7.0.1 - WebOffice General Features...

  • Page 86: Accepting A Dial-Out Conference Invitation

    Polycom Web Office Release Notes Version 7.0.1 Accepting a Dial-out Conference Invitation If the WebOffice owner selects The conference calls the participant (dial-out) - Ask the participant for details in the Conference Organizer, or if the dialing mode is set to...

  • Page 87: Dial-Out Permissions

    ISDN - Number Click OK to connect your endpoint to the conference. Dial-Out Permissions The WebOffice Administrator defines the permissions for the WebOffice owners to run multipoint audio and video conferences, and to invite IP, ISDN and PSTN dial-out audio participants.
  • Page 88 Click Submit to apply the changes to the WebOffices. To set the permissions for a new WebOffice: In the Add A WebOffice window, select the parameters, as detailed in Table 17 on page 84. If a permission is not given in the Audio/Video Common Parameter window, the permission appears disabled in the Add A WebOffice window.
  • Page 89 In the WebOffice Administrator’s Tool, select Search WebOffices on the left-hand pane. The Search a WebOffice window opens. Click the more link of the WebOffice where you want to set or update the Dial-Out permissions. The Search a WebOffice page opens.

  • Page 90: Selecting The Call Type: Ip Or Isdn

    Polycom Web Office Release Notes Version 7.0.1 Selecting the Call Type: IP or ISDN In version 7.0.1 WebOffice users attached to a group endpoint can select their preferred call type for the conference endpoint: IP (H.323) or ISDN (H.320). The default connection value of the endpoint is defined in the WebOffice server by the Administrator when defining the endpoint, or by the WebOffice owner when manually added the endpoint.

  • Page 91: Conference Organizer

    Launching the Conference Organizer Window To launch the Conference Organizer: • In the WebOffice Manager, click the Conference arrow and then select Conference Organizer. The Conference Organizer window opens. Conference Type...

  • Page 92: Starting A New Conference From The Conference Organizer

    WebOffice conference. You can however, instruct these participants to go to your WebOffice homepage, from where they can join the WebOffice conference as a guest, and then be able to view data in the WebOffice Meeting Manager.
  • Page 93 In the Add Participant Manually dialog box, enter the participant name and then click Add >>. The Participant Details dialog box opens. Version 7.0.1 - WebOffice General Features...

  • Page 94: Defining The Dialing Mode From The Conference Organizer

    • The conference calls the participant - The conference dials out to the participant. If • the WebOffice conference organizer does not know the participant’s dial-out details, he/she can request this information. Description Type the name of the participant as it will be displayed during the conference in the Participants list.
  • Page 95 Audio conference according to the specified Audio conference details. The default dialing mode is selected in the WebOffice Manager, in the Properties dialog box - Dialing Settings tab. Version 7.0.1 - WebOffice General Features...
  • Page 96 Polycom Web Office Release Notes Version 7.0.1 To change the dialing mode: In the Conference Participants list, right-click the participant’s name and then select the dialing mode. If you have selected Conference calls the participant (dial-out), select the definition mode of the participant’s dialing details.
  • Page 97 Enter participant details - a dialog box opens, allowing you to enter the participant’s details. Fill in the fields as detailed in Table 15 on page 81. Click OK. Version 7.0.1 - WebOffice General Features...

  • Page 98: Version 7.0.1 - Limitations, Corrections And Pending Issues

    Polycom Web Office Release Notes Version 7.0.1 Version 7.0.1 - Limitations, Corrections and Pending Issues Version 7.0.1 System Limitations Table 20: Version 7.0.1 Known Limitations Topic 3524 IVR service port 4197 German language 4327 Audio conference 4721 Web Office language selection...
  • Page 99 Table 20: Version 7.0.1 Known Limitations Topic Description 3056 Administrator If the Administrator changes the Endpoint endpoint configurations and the Configuration endpoint is listed in a users Endpoint List in the Web Office Manager, the configurations will not appear updated until the user removes the endpoint and adds it again.
  • Page 100 Install the XAP server on a machine on the same subnet as the problematic MCUs. The machine must not have WebOffice installation on it. (You can find the installation in xap.zip - request Polycom support for that). When prompted choose Polycom MGC Web server and not IIS.
  • Page 101 Version 7.0.1 - Limitations, Corrections and Pending Issues <fieldType>text</fieldType> <lableText>ip</lableText> </property> Restart the WebOffice server.

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