Firmware; Identifying And Troubleshooting Firmware Issues; Verify And Install The Latest Firmware; Troubleshooting The Server Interface (System Console) - HP Integrity BL860C i4 User's & Service Manual

Firmware

The server blade has two sets of firmware installed:
• Server blade firmware
• iLO 3 MP firmware

Identifying and troubleshooting firmware issues

Erratic server blade operation, or unsuccessful boot to the UEFI Boot Manager or UEFI Shell, are
symptoms of possible firmware issues.
NOTE:
Firmware issues are relatively rare. Look for other problem causes first.
Probable firmware failure areas are:
Procedure
1. Unsupported firmware installation
2. Corrupt firmware installation
To troubleshoot firmware issues:
• Verify that all server blade firmware components are from the same release (use the MP sysrev
command).
• Reinstall server blade firmware.

Verify and install the latest firmware

Hewlett Packard Enterprise recommends that all firmware on all devices in your c-Class Ecosystem be
updated to the latest version anytime a new Integrity Server Blade or other hardware component is
added.
To verify that you have the latest version of firmware for each component:
Procedure
1. Go to http://www.hpe.com.
2. Locate and click the Support & Drivers link on the main page.
3. Click the button next to Download drivers and software (and firmware).
4. Enter your product name (for example, BL860c i4) or number and click >>.
5. Choose the OS or Cross operating system (BIOS, Firmware, Diagnostics, etc.)
6. Refer to the Release Notes or Installation Instructions to verify the firmware version.

Troubleshooting the server interface (system console)

Cause
System console connections using the RS-232 cable are made through the port connectors on the front
of the server blade, through the SUV cable. The MP LAN connection can be made via the network or OA.
HP-UX uses the RS-232 serial text connection to a dumb terminal, or to terminal emulator software
running on a PC, to control server blade operations locally. All other connections are unsupported.
Firmware 107