Troubleshooting; Methodology; General Troubleshooting Methodology - HP Integrity BL860C i4 User's & Service Manual

Troubleshooting

Cause
This chapter provides strategies, procedures, and tools for troubleshooting server blade error and fault
conditions.

Methodology

General troubleshooting methodology

Procedure
1. Review the following list of symptoms:
a. Front Panel LED blinking
b. System messages on the OA
c. System Alert present on system console
d. Server blade will not power-up
e. Server blade will not boot
f. Error/Event Message received
g. MCA occurred
2. Narrow down the observed issue to the specific troubleshooting procedure required. Isolate the failure
to a specific part of the server blade to perform more detailed troubleshooting. For example:
a. Issue - Front Panel LED blinking
NOTE:
The front panel health LED flashes amber with a warning indication, or flashes red with a fault
indication.
• Look for a system alert on the OA or system console.
• Analyze the alert by using the SEL, to identify the last error logged by the server blade. Use the
iLO 3 MP commands to view the SEL, through the MP menu interface.
MP MAIN MENU:
CO: Console
VFP: Virtual Front Panel
CM: Command Menu
CL: Console Log
SL: Show Event Logs
HE: Main Help Menu
DB: Debug Shell
X: Exit Connection
[ilo3cd92b2fca24] MFG! hpiLO-> sl
Event Log Viewer Menu:
Log Name Entries % Full Latest Timestamped Entry
----------------------------------------------------------------------
---------
E - System Event 489 18 % 03 Jan 2001 00:11:17
F - Forward Progress 13251 68 % 03 Jan 2001 00:11:17
I - iLO Event 136 27 % 03 Jan 2001 03:30:04
C - Clear All Logs
84 Troubleshooting