HP Integrity BL860C i4 User's & Service Manual page 5

General diagnostic tools.................................................................................................102
Fault management overview.......................................................................................... 102
HP-UX Fault management............................................................................................. 102
Errors and error logs................................................................................................................. 103
Event log definitions....................................................................................................... 103
Event log usage............................................................................................................. 103
iLO 3 MP event logs.......................................................................................................104
SEL review..................................................................................................................... 105
Troubleshooting processors......................................................................................................106
Processor installation order............................................................................................106
Processor module behaviors..........................................................................................106
Enclosure information............................................................................................................... 106
Cooling subsystem....................................................................................................................106
Firmware................................................................................................................................... 107
Identifying and troubleshooting firmware issues............................................................ 107
Verify and install the latest firmware...............................................................................107
Troubleshooting the server interface (system console)............................................................ 107
Troubleshooting the environment..............................................................................................108
Removing and replacing components.............................................. 109
Server blade components list....................................................................................................109
Preparing the server blade for servicing....................................................................................112
Powering off the server blade.........................................................................................113
Blade Link for BL870c i4 or BL890c i4 configurations.................................................... 113
Removing the Blade Link for BL870c i4 or BL890c i4 configurations.................. 113
Replacing the Blade Link for BL870c i4 or BL890c i4 configurations.................. 114
Blade Link for BL860c i4 configurations......................................................................... 115
Server blade.............................................................................................................................. 116
Access panel............................................................................................................................. 117
Disk drive blanks....................................................................................................................... 118
Removing a disk drive blank...........................................................................................118
Disk drives.................................................................................................................................118
DIMM baffle...............................................................................................................................120
DIMMs.......................................................................................................................................121
CPU baffle.................................................................................................................................122
CPU and heatsink module........................................................................................................ 123
SAS backplane......................................................................................................................... 126
Server battery............................................................................................................................126
Mezzanine cards.......................................................................................................................127
ICH mezzanine board............................................................................................................... 128
System board............................................................................................................................129
Blade Link................................................................................................................................. 130
Support and other resources.............................................................131
Accessing Hewlett Packard Enterprise Support....................................................................... 131
Accessing updates....................................................................................................................131
Websites................................................................................................................................... 132
Customer self repair..................................................................................................................132
Remote support........................................................................................................................ 132
Documentation feedback.......................................................................................................... 132
RAID configuration and other utilities.............................................. 133
Configuring a Smart Array Controller........................................................................................133
Contents 5