Pickup Group Example - ZyXEL Communications X6004 User Manual

Chapter 15 Pickup Group

15.1.3 Pickup Group Example

The following figure shows a pickup group called SALES. Extensions 1001 - 1005 are in the
SALES pickup group. When a call comes in to extension 1001, then people with extensions
1002, 1003, 1004 or 1005 can pickup the call by dialing the feature code for Group Pickup
(for example *94 is the default). Similarly, when a call comes in to any of the other extensions
in this pickup group, then any of the group members can pick up that call.
Figure 178 Pickup Group Overview
1001
When two calls come in at the same time, then the call that has rung the longest is picked up
first when a group member dials the Group Pickup code.
When two group members try to pick up a call for someone in their pickup group, then the first
person to dial the Group Pickup code answers the call.
15.2 The Pickup Group Screen
Use this screen to manage pickup groups on the X6004. To access this screen, click
Configuration > PBX > Extension Management > Pickup Group.
Figure 179 Configuration > PBX > Extension Management > Pickup Group
196
SALES
1004
1002
1003 1005
2004
2002
2001
2003 2005
X6004 User's Guide