Page 1 X2002 IP PBX Default Login Details LAN IP https://192.168.1.12 WAN IP https://172.16.1.1 User Name admin Password 1234 www.zyxel.com Firmware Version 1.20 Edition 1, 06/2010 www.zyxel.com Copyright © 2010 ZyXEL Communications Corporation...
Page 3: About This User's Guide
About This User's Guide About This User's Guide Intended Audience This manual is intended for people who want to configure the X2002 using the web configurator. Related Documentation • Quick Start Guide The Quick Start Guide is designed to help you get up and running right away. It contains information on setting up your hardware connections.
Page 4 • Product model and serial number. • Warranty Information. • Date that you received your device. • Brief description of the problem and the steps you took to solve it. X2002 User’s Guide...
Page 5: Document Conventions
Syntax Conventions • The X2002 may be referred to as the “X2002”, the “device” or the “system” in this User’s Guide. • Product labels, screen names, field labels and field choices are all in bold font.
Page 6 Document Conventions Icons Used in Figures Figures in this User’s Guide may use the following generic icons. The X2002 icon is not an exact representation of your device. The X2002 Computer Notebook computer Server DSLAM Firewall Telephone Switch Router Internet...
Page 7: Safety Warnings
There is a remote risk of electric shock from lightning. • Do NOT obstruct the device ventilation slots, as insufficient airflow may harm your device. • Use only No. 26 AWG (American Wire Gauge) or larger telecommunication line cord. X2002 User’s Guide...
Page 8 • Warning! To avoid risk of electric shock, remove only one card at a time and do not place fingers or objects inside the chassis. Cover empty slots with slot covers. This product is recyclable. Dispose of it properly. X2002 User’s Guide...
Page 9: Table Of Contents
System Log ..........................381 Call Detail Record (CDR) ......................393 ACD Logs ..........................403 Administrator Accounts ......................411 Diagnostics ..........................417 Inactivity Timer ......................... 425 ..............................426 Remote Management ......................427 TFTP Management ........................447 System File Maintenance ......................449 X2002 User’s Guide...
Page 10 Contents Overview License Control ........................457 Web Portal ..........................463 IVR System ..........................483 Troubleshooting ........................489 Product Specifications ......................501 X2002 User’s Guide...
Page 11: Table Of Contents
1.1.4 Automatic Call Distribution ..................30 1.1.5 Click-To-Talk ....................... 30 1.1.6 Mobile Phone Extensions ................... 31 1.2 Ways to Manage the X2002 ....................31 1.3 Good Habits for Managing the X2002 ................. 31 1.4 LEDs ............................ 32 Chapter 2 How It Works ........................... 35 2.1 Call Routing .........................
Page 12 3.9.3 Create a Skill ......................92 3.9.4 Create an Auto-Attendant ..................95 Part II: Technical Reference ..............99 Chapter 4 The Web Configurator ......................101 4.1 Introduction ........................101 4.2 System Login ........................101 4.3 The System Screen ...................... 103 X2002 User’s Guide...
Page 13 4.5 Saving Your Configuration ....................108 4.6 Icons in the Web Configurator ................... 108 4.7 Resetting the X2002 ....................... 109 4.8 Rebooting the X2002 ......................109 4.9 Logging Out of the Web Configurator ................110 4.10 Help ..........................110 Chapter 5 Network Deployment ......................111 5.1 Overview ..........................111...
Page 14 Voice Mail..........................171 9.1 Overview ..........................171 9.1.1 What You Can Do in this Chapter ................171 9.1.2 What You Need to Know ..................171 9.2 The Voice Mail Screen ....................... 172 9.3 Accessing Voice Mail ......................173 X2002 User’s Guide...
Page 15 13.2.2 The Add/Edit Authority Group Screen ..............198 13.2.3 The Authority Group Configuration Screen ............199 13.3 Extension Features ......................200 13.3.1 The Batch Add Screen ..................201 13.3.2 Add a SIP Extension: The Basic Screen ............... 203 X2002 User’s Guide...
Page 16 15.1.1 What You Can Do in this Chapter ................235 15.1.2 Before You Begin ....................236 15.1.3 Pickup Group Example ..................236 15.2 The Pickup Group Screen ....................237 15.2.1 Add/Edit Pickup Groups ..................238 Chapter 16 Click-To-Talk Group ......................239 X2002 User’s Guide...
Page 17 18.5.1 Configure a SIP Trunk ................... 273 18.5.2 Auto-Attendant for SIP Trunks ................278 18.6 Add/Edit Trusted Peer ..................... 280 18.6.1 Configure a Trusted Peer ..................281 18.6.2 Auto-Attendant for Trusted Peer ................285 Chapter 19 Auto-Attendant........................287 X2002 User’s Guide...
Page 18 22.1.2 What You Need to Know ..................324 22.1.3 Before You Begin ....................324 22.2 The Emergency Call Screen ................... 325 22.2.1 Configuring the Emergency Call Screen ..............325 22.3 The Conference Calling Screen ..................327 22.3.1 Configuring the Conference Calling Screen ............327 X2002 User’s Guide...
Page 19 System Information ......................361 24.1 Overview .......................... 361 24.2 The System Information Screen ..................361 24.3 SNMP ..........................363 24.3.1 Supported MIBs ..................... 365 24.3.2 SNMP Traps ......................365 24.3.3 Configuring SNMP ....................366 Chapter 25 Status Observation ....................... 367 X2002 User’s Guide...
Page 20 27.5 CDR Technical Reference ....................401 Chapter 28 ACD Logs..........................403 28.1 Overview .......................... 403 28.1.1 What You Can Do in this Chapter ................403 28.1.2 Before You Begin ....................403 28.2 The Configuration Screen ....................403 X2002 User’s Guide...
Page 21 32.2.1 WWW: Add/Edit ..................... 430 32.3 The SSH Screen ......................431 32.3.1 SSH: Add/Edit ......................432 32.4 The FTP Screen ......................433 32.4.1 FTP: Add/Edit ......................434 32.5 The ICMP Screen ......................434 32.5.1 ICMP: Add/Edit ....................... 436 X2002 User’s Guide...
Page 22 36.3.2 DND White List ....................... 471 36.3.3 Find Me List ......................471 36.3.4 Blacklist ......................... 472 36.4 Voice Mail Settings ......................473 36.5 Web Phone ........................474 36.6 Utility Download ....................... 475 36.6.1 The Outlook Plugin ....................476 X2002 User’s Guide...
Page 23 38.2 X2002 Access and Login ....................490 38.3 Internet Access ........................ 493 38.4 Advanced Features ......................494 38.5 Reset the X2002 to Its Factory Defaults ................495 38.6 The Console Port ......................496 38.6.1 Use the Console Port to Access the CLI ..............496 38.6.2 The Login Screen ....................
Page 24 Table of Contents X2002 User’s Guide...
Page 25: User's Guide
User’s Guide...
Page 27: Introduction
H A P T E R Introduction This chapter introduces the main features and applications of the X2002. 1.1 Overview An IP PBX is a telephone exchange device located at a company site which allows an organization to set up and control calls. IP stands for Internet Protocol, and PBX stands for Private Branch Exchange.
Page 28: Voice Over Internet Protocol (Voip) Implementation
ITSP Internet PSTN PSTN/ISDN The X2002 can function as a stand alone telephone switchboard for a small organization. It can also supplement a legacy PBX within an organization by providing VoIP telephony features. 1.1.1 Voice over Internet Protocol (VoIP) Implementation The X2002 uses SIP (Session Initiation Protocol) to communicate with other SIP devices.
Page 29: Pbx Telephony Features
Chapter 1 Introduction F: SIP Servers - Servers (D) located at your Internet Telephony Service Provider (ITSP) which process outgoing calls from the X2002 and direct them to IP phones on the Internet or traditional phones on the PSTN. Figure 2 SIP Devices and the X2002...
Page 30: Scalable Design
Chapter 1 Introduction 1.1.3 Scalable Design The X2002 can be used stand alone to provide intercom (calling by extension) and VoIP features in a small business environment. The X2002’s capability can be expanded by: • A - Adding DSP (Digital Signal Processing) modules in the device’s bottom to handle more concurrent telephone connections.
Page 31: Mobile Phone Extensions
• FTP. Use FTP for firmware upgrades. 1.3 Good Habits for Managing the X2002 Do the following things regularly to make the X2002 more secure and to manage the X2002 more effectively. • Change the administrator password. Use a password that’s not easy to guess and that consists of different types of characters, such as numbers and letters.
Page 32: Leds
Chapter 1 Introduction 1.4 LEDs The figure below shows the LEDs on the X2002. Figure 4 LEDs FXO/FXS X2002 User’s Guide...
Page 33 Green Blinking The X2002 is rebooting and performing self- diagnostic tests. The X2002 is on and functioning properly. The power is off or the X2002 is not ready/ malfunctioning. There is a hardware failure. The X2002 is functioning normally. Green The fan is functioning normally.
Page 34 Chapter 1 Introduction Table 1 LEDs (continued) COLOR STATUS DESCRIPTION All 4 LED Blinking System fails. There is a system configuration error. X2002 User’s Guide...
Page 35: How It Works
Figure 5 on page 36.) The FXS ports on the X2002 work the same way as the phone sockets in your home. In your home you are a subscriber to the telephone services of your local telephone company and when you connect an analog phone to the X2002 you subscribe to the telephone services of the X2002.
Page 36 • Trusted Peer - This is a connection to another IP PBX or SIP server. The trusted peer device must also specify your X2002 as a trusted peer. • FXO (Foreign Exchange Office) Trunk - This type of outbound line group consists of telephone cables connected to ports on an FXO interface card on the X2002.
Page 37: Internal Call Routing
Internal call routing refers to calls between extensions on the X2002. People simply dial the extension they want to call. The X2002 checks to see if the number dialed is an existing extension and forwards the call to that extension. The X2002 by default allows people with extensions from one authority group to call extensions in another authority group.
Page 38: Outbound Call Routing
Chapter 2 How It Works 2.3 Outbound Call Routing Outbound call routing refers to calls originating from an extension on the X2002, going via an outbound line group to a telephone outside your organization. Outbound call routing requires that an authority group is linked to an outbound line group.
Page 39 The configuration requirement for setting up outbound call routing are: Create an authority group. Create extensions in the authority group. Create an outbound line group. Create LCRs and add outbound line groups to them. Associate LCRs to authority groups. X2002 User’s Guide...
Page 40 Chapter 2 How It Works X2002 User’s Guide...
Page 41: Tutorials
Tutorials This chapter provides some examples of using the web configurator to set up and use the X2002. Specifically, the tutorials will show you how to set up the X2002 for a telephone network as shown in the following figure.
Page 42 Menu System • Create a Skill • Create an Auto-Attendant Note: This chapter assumes that you have already configured your network settings. See the Network Wizard section in the QSG or Chapter 5 on page 111 for more. X2002 User’s Guide...
Page 43: Making Internal Calls
3.1.1 Configure SIP Extensions The following section introduces how to create the authority group called Basic and ten SIP extensions 1001 to 1010 on the X2002. The number of extensions you can create is limited by your service subscription (see Section 35.1.2 on page...
Page 44 Click the Add icon to open the following screen. Enter the name of the group (Basic in this example) and click Add. The Machine ID field is a name automatically assigned to the X2002. The new authority group displays in the following screen. Now you will add SIP extensions to the authority group.
Page 45 11100199. You do not need to configure the Prefix and Postfix values as long as the SIP password length is at least four digits long. Click Apply and wait for the X2002 to create the ten extensions. The SIP extensions display as shown here.
Page 46: Connect Ip Phones
You can now set up your IP phones. The next figure shows the network connections of the IP phones and the X2002. In this example, all of the IP phones and the X2002 are connected to an Ethernet switch and are all assigned IP addresses in the same subnet.
Page 47: Register Ip Phones
Figure 12 Example IP Phone SIP Registration Screen EXAMPLE Extension Number of IP Phone IP Address of the X2002 SIP Password (Prefix + Extension + Postfix) Complete the SIP registration for all the IP phones on your network. When all the phones are registered, you can make internal calls by dialing the extension number assigned to each phone.
Page 48: Auto Provisioning
IP phones). The configuration file contains the SIP settings that the SIP device uses to register with the X2002. The following graphic shows an IP phone (A), softphone (B), VoIP gateway (C), and ATA (D) downloading configuration text files from the X2002.
Page 49 ZyXEL IP phone for information on how to do this. Once the IP phones receive their configuration information via auto provisioning, they will automatically register with the X2002. You can make internal calls by dialing the extension number assigned to each phone.
Page 50: Making Pstn Calls
1001 3.2.1 The PSTN Connection This example assumes that the X2002 has an FXO interface card already installed (refer to the Quick Start Guide) and that you have connected your telephone cables to the outlets that connect to your local telephone company. The front of your X2002 should look as shown in the following figure.
Page 51 (PSTN1 in this example) and click Apply. Note the Machine ID field (this is a name automatically assigned to the X2002). In some web configurator screens, the outbound line group is identified in the following format Machine ID:Group Name, so in our example it is IPPBX_001:PSTN1.
Page 52 Make sure the Default AA option is selected (FAX is used to forward calls to a single extension, such as your FAX machine’s extension) and click Apply. People from the outside world can now call the X2002 using the PSTN numbers provided by your local telephone company. The Default AA prompts the callers to dial the extension they would like to reach.
Page 53: Creating A Dialing Rule For Pstn
The following sections show you how to create outbound dialing rules (also referred to as Least Cost Routing or LCR). The LCRs determine which outside line the X2002 should use to complete outbound calls. In our example we want to use the PSTN1 outbound line group to complete local calls.
Page 54 • Specify an offset value. In our example, we configure an offset value of 1. The offset value tells the X2002 how many initial digits (if any) it should strip off of the dialed number before routing the call to the external line. See...
Page 55: Assigning An Lcr To An Authority Group
• Click Apply to save your settings. You are done configuring the LCR. However, before it can be used by any of the phones connected to the X2002, the LCR needs to be assigned to an appropriate authority group. 3.2.3 Assigning an LCR to an Authority Group The Group Management screen allows you to give an authority group (and the extensions in that group) the right to use an LCR (outbound dial condition).
Page 56: Making Itsp Calls
- configuring the outbound line group (connection settings) from the X2002 to the ITSP. • Creating a Dialing Rule for ITSP - creating a rule which the tells the X2002 when to use the ITSP connection when completing outbound calls. X2002 User’s Guide...
Page 57: The Itsp Connection
3.3.1 The ITSP Connection The following section introduces how to configure a connection to the ITSP. This example assumes that the X2002 has a network connection to the SIP server at your ITSP. The following figure shows the network configuration used in this example.
Page 58 (“ITSP1” in this example) and click Apply. Note the Machine ID field (this is a name automatically assigned to the X2002), in some management screens the outbound line group is identified in the following format Machine ID:Group Name, so in our example it is IPPBX_001:ITSP1.
Page 59 Chapter 3 Tutorials The new outbound line group displays in the following screen. Now you will configure the connection to your ITSP. Click the outbound line group’s Advanced icon. X2002 User’s Guide...
Page 60 ITSP (in our example we use the sample information as shown in Table 3 on page 58). Click Apply when you are done. The Outbound Line Group screen displays again. Click the Auto-Attendant icon in the SIP Trunk section of the screen. X2002 User’s Guide...
Page 61: Creating A Dialing Rule For Itsp
FAX machine’s extension) and click Apply. People from the outside world can now call the X2002 using the numbers provided by your ITSP. The Default AA prompts the callers to dial the extension they would like to reach.
Page 62 You can test any number by typing it in the Number Pattern Test field and clicking the Right icon; an appears if the number typed in matches the dial condition and an appears if it does not match the dial condition. X2002 User’s Guide...
Page 63 • Specify an offset value. In our example, we configure an offset value of 1. The offset value tells the X2002 how many initial digits (if any) it should strip off of the dialed number before routing the call to the external line.
Page 64: Assigning An Lcr To An Authority Group
Click the Advanced icon in the Authority Group section (in this example there is only one authority group - Basic) of the screen to view the screen as shown. Select the checkbox in the Advanced column of the long_distance_call LCR as shown below. Click Apply. X2002 User’s Guide...
Page 65: Making Isdn Calls
BRI/PRI interface card to the ISDN. • Creating a Dialing Rule for ISDN - creating a rule which tells the X2002 when to use the ISDN connection when completing outbound calls. • Assigning an LCR to an Authority Group - giving extensions the right to make outbound calls via the ISDN connection.
Page 66: The Isdn Connection
Chapter 3 Tutorials 3.4.1 The ISDN Connection /This example assumes that the X2002 has an ISDN PRI interface card already installed (refer to the Quick Start Guide) and that you have connected your telephone cables to the outlets that connect to your local telephone company. The front of your X2002 should look as shown in the following figure.
Page 67 See Section 6.6 on page 136 for more information. Click Apply to save your changes. Click Configuration > PBX > Outbound Line Management > Outbound Line Group to open the following screen. X2002 User’s Guide...
Page 68 (OG_PRI1 in this example) and click Apply. Note the Machine ID field (this is a name automatically assigned to the X2002). In some web configurator screens, the outbound line group is identified in the following format Machine ID:Group Name, so in our example it is IPPBX_001:OG_PRI1.
Page 69: Creating A Dialing Rule For Isdn
Select the Default AA option and click Apply. People from the outside world can now call the X2002 using the ISDN numbers provided by your local telephone company. The Default AA prompts the callers to dial the extension they would like to reach. See Section 3.4.2 on page 69...
Page 70 • Leave the offset value empty. In our example, we do not need to configure the offset value. See Figure 21 on page 69 for an example. X2002 User’s Guide...
Page 71: Assigning An Lcr To An Authority Group
• Click Apply to save your settings. You are done configuring the LCR. However, before it can be used by any of the phones connected to the X2002, the LCR needs to be assigned to an appropriate authority group. 3.4.3 Assigning an LCR to an Authority Group The Group Management screen allows you to give an authority group (and the extensions in that group) the right to use an LCR (outbound dial condition).
Page 72 ISDN connection. The following figure summarizes the outbound call process for this example. The X2002 The X2002 matches this number sends the call with the ISDN_call to 8005555555. ISDN LCR, routes the call to ISDN. 8005555555 Caller dials 8005555555 BRI/PRI 1001 X2002 User’s Guide...
Page 73: Isdn Network Configuration Examples
Chapter 3 Tutorials 3.5 ISDN Network Configuration Examples The following section shows you some examples of deploying the X2002 using ISDN in organizations of various sizes. The following figure shows the three examples (1 ~ 3). Figure 22 ISDN Network Configuration ISDN Line X2002 User’s Guide...
Page 74: Example 1: Small/Medium Business
Chapter 3 Tutorials 3.5.1 Example 1: Small/Medium Business For a small/medium company, the X2002 is the only device that forwards ISDN calls between the company and the telephone service provider. • For an example of configuring ISDN settings, see Section 3.4 on page •...
Page 75: Example 2: Company With Existing Pbx
In this example, we use one PRI line between the X2002 and the PBX to support up to 23 (using T1) or up to 30 (using E1) voice channels. The capacity and cost for call number support is greater than using FXO interface cards.
Page 76: Example 3: Company With Existing Pbx And Expanding Employees
Employees For a company which has a PBX, and is expanding to include more employees, or a new branch office (for example). The X2002 is behind the PBX system connected using a PRI line. • See an example of configuring ISDN settings in Section 3.4 on page...
Page 77: Customizing Feature Codes
Click Configuration > PBX > Server Configuration > Server > Feature Code to display the codes used for the X2002’s call features. You can change the codes in this screen. Provide the users with a list of the features and corresponding codes.
Page 78: Using Your Web Portal
EXAMPLE 3.7 Using Your Web Portal Every phone user has a personal web portal on the X2002. You can log in and make changes to your account setup, and IP phone users also use the web phone. The web phone is just like the telephone you usually use to make calls from this extension;...
Page 79: Accessing The Web Portal
Figure 28 Tutorial: Web Portal IP Address Note: Don’t forget the “s” in “https://” - this “s” indicates a secure IP address, which means that communication between your computer and the X2002 (including your phone calls) cannot be intercepted by anyone else.
Page 80: Changing Your Security Information
IVR (Interactive Voice Response) system (displayed as Web/IVR/VM PIN Code). Note: The SIP Auth Password field does not display if you connect to the X2002 using a regular analog telephone system.
Page 81: Personalizing Your Settings
Do Not Disturb Disable (no-one can call you, except for people on the White List) White List 555 123456 (people who can still call you when 555 234567 Do Not Disturb is on) 555 345678 555 456789 X2002 User’s Guide...
Page 82 Do Not Disturb: Ensure that Disable is selected. You can turn this on later if you want. White List: Click the White List button. In the screen that displays, enter each phone number in the Number field and click Add after each one. Click Apply when you are finished. X2002 User’s Guide...
Page 83 Number field and click Add after each one. Click Apply when you are finished. Block Calls Without Caller ID: Ensure that Disable is selected. Click Apply. Your call settings are successfully configured! X2002 User’s Guide...
Page 84: Setting Up Voicemail
(send the audio file to your email account) Delete Voice Message After Mailed To configure this screen, enter your email address in the Received E-mail Address field, select Attached Voice File and select Delete Voice Message After Mailed. Click Apply. X2002 User’s Guide...
Page 85: Using The Web Phone (Ip Phone Users Only)
Receive a call When a call is incoming, press the “Dial/Pick up” ( ) button. End a call Press the “Hang up” ( ) button. Adjust the speaker Use the slider on the left of the keypad. volume X2002 User’s Guide...
Page 86: Capturing Packets Using The Web Configurator
3.8 Capturing Packets Using the Web Configurator The following section shows you how to capture packets using the X2002 web configurator. You may need to do this if there are problems.In this example, a SIP phone (P) fails to register to the X2002.
Page 87 Chapter 3 Tutorials • Rank Level: Select Debug admin Then click Apply. Open another browser and log into the X2002 using the newly created debug admin account. Go to Maintenance > Administration > Diagnostics > Packet Capture and fill in the following information.
Page 88 In this example, registration fails because the SIP username must be a number and not letters (bob in this example) for the X2002. If you cannot solve the problem, you should contact customer support and send this file.
Page 89: Creating An Automated Menu System
• Auto-Attendant (AA) - The auto attendant is the crux of the automated menu system. It functions as a kind of automated switch board operator. When properly configured, the X2002 auto-attendant can be the foundation of any automatic menu system, replete with custom the audio recordings which the caller hears when first dialing in and keypad-responsive menus which guide them to their intended recipients.
Page 90 This is because the auto-attendant menus require the skills to already be defined when setting them up as part of an automated menu system, while skills require agents to be pre-defined as they are set up. X2002 User’s Guide...
Page 91: Create An Agent Identity
Agent ID: Enter between 3 and 20 digits to serve as the agent’s identification number. This number has no relation to any other number or account ID in other features on the X2002, but it is required for the agent to log into the ACD system from his telephone.
Page 92: Create A Skill
In the context of the X2002, a skill is a set of rules that define how incoming calls are sent to the agents who are associated with that skill. For example, if the Acme Widget company defines “Technical Support”...
Page 93 When a call comes in, it is not logistically possible for the X2002 to forward the call to every associated agent. Therefore, a ring strategy must be employed. For example, let’s say we’re configuring the “Order Status”...
Page 94 Timeout Action: This is similar to the preceeding two options, determining how the X2002 handles incoming calls when an agent does not answer or pick up after a certain amount of time. Max Waiting Calls: Enter the maximum number of calls that will be allowed to queue up if the agents are already engaged in conversation.
Page 95: Create An Auto-Attendant
On the Auto Attendant Setting screen, enter a Name and a Description (optional) for your first auto-attendant. The company manager of the Acme Widget company enters Language_Select, since this will be the first automated menu where callers choose either English or Spanish. X2002 User’s Guide...
Page 96 Widget company, the company manager enters “1” for Key, “English” for Description, and selects “Forward to next menu” for Action. The action selected here is quite important because it allows us to open up the second tier submenu. X2002 User’s Guide...
Page 97 English under the Options category. This is where you will configure the option’s submenu, which will connect to all of our skills. Then click the Add button to add the first submenu item, such as “Order Status”. X2002 User’s Guide...
Page 98 11 Repeats steps 5 through 10 to create a second submenu, such as the Spanish submenu for the Acme Widget company. Congratulations! If you followed each of the steps described in this tutorial, then you should have the barebones structure of an automated menu system for your telephone network. X2002 User’s Guide...
Page 99: Technical Reference
Technical Reference...
Page 101: The Web Configurator
4.2 System Login Start your web browser. Type “https://” and the IP address of the X2002 (for example, the default LAN IP address is 192.168.1.12 and the default WAN IP address is 172.16.1.1) in the Location or Address field. Press [ENTER].
Page 102 Change the default password, note it down and put it in a safe place. Click Apply to go to the status screen of the web configurator. Note: The first time you log in to the X2002 a wizard guides you through initial network configuration. See the Quick Start Guide for an initial setup example.
Page 103: The System Screen
4.3 The System Screen The System screen is the first screen that displays when you access the web configurator. The following figure shows the navigating components of the web configurator screen. Figure 37 Web Configurator System Screen X2002 User’s Guide...
Page 104: The Navigation Panel
Use the Dashboard button to go to the main status page from any web configurator screen. B - The main part of the screen displays general information about the X2002 you are logged in to. C - The device monitor is a graphical representation of the X2002 status. You can quickly view LED status, voice interface card status and peer X2002 status.
Page 105 Use these screens to view system logs, configure log settings and search the CDR (Call Detail Record) database. System Logs Use these screens to view and configure system logs on the X2002. Use these screens to manage CDR collection and to query the CDR database.
Page 106 Use this screen to configure remote management settings (for Management example, FTP and HTTPS access) on the X2002. TFTP Use this screen to load files such as phone firmware to the X2002 so Management TFTP client devices can check the X2002 for the latest file and download it.
Page 107: Dashboard - System Information
Chapter 4 The Web Configurator 4.4 Dashboard - System Information The Dashboard screen contains system information about the X2002. It is also a graphical representation of the X2002. Click the Dashboard button in any of the web configurator screens to view the screen as shown.
Page 108: Saving Your Configuration
Auto Attendant This screen takes you to a screen where you can select an auto attendant. Reboot This icon reboots the X2002. This icon is used to move items higher in priority. Down This icon is used to move items lower in priority.
Page 109: Resetting The X2002
If you forget the administrator password, you will need to reset the X2002 back to the factory defaults. Use the RESET button on the front panel of the X2002 to reset the X2002 back to factory defaults. Press and hold the RESET button for 10 seconds. The X2002 will reload its factory defaults.
Page 110: Logging Out Of The Web Configurator
Figure 40 Web Configurator: Logout Link 4.10 Help The web configurator’s online help has descriptions of individual screens and some supplementary information. Click the Help ( ) link from a web configurator screen to view an online help description of that screen. X2002 User’s Guide...
Page 111: Network Deployment
X2002 uses the WAN interface to connect to a SIP server at the ITSP. SIP IP devices use the WAN IP address of the X2002 to connect to it. On the LAN, SIP IP phones use the LAN IP address of the X2002 to connect to it. Figure 41 Network Deployment Overview...
Page 112: What You Need To Know
• Use the NTP screen to configure time settings on the X2002. See Section 5.5 on page 119. • Use the Static Route screen to look at static routes in the X2002. See Section 5.6 on page 120. • Use the VLAN screen to configure VLAN settings in the X2002. See Section 5.7...
Page 113: Before You Begin
DDNS (Dynamic DNS). This allows the IP devices on the WAN to establish connections with the X2002. • If the X2002 is behind a firewall, then you must make sure that you create firewall rules to let VoIP traffic pass through to the X2002.
Page 114: The Lan Screen
Chapter 5 Network Deployment 5.2 The LAN Screen Use this screen to set up the LAN IP address of the X2002. To access this screen, click Configuration > Network > LAN. Figure 42 Network > LAN Each field is described in the following table.
Page 115: The Static Lan Ip Address Screen
This screen allows you to configure a static IP address for use in conjunction with a DHCP server run on the X2002. Click the Add button in the Network > LAN screen to display this screen. You can also click the Edit button to display this screen to edit an already existing item in the list.
Page 116: The Wan Screen
5.3 The WAN Screen You can configure your connection to the ISP or the default gateway router as well as DNS server information. This allows the X2002 to communicate with IP devices on the WAN. Use this screen to set up a connection with the ISP or the default gateway router.
Page 117: The Ddns (Dynamic Dns) Screen
Table 14 Network > WAN (continued) LABEL DESCRIPTION Apply Click this to save your changes and to apply them to the X2002. Reset Click this to set every field in this screen to its last-saved value. 5.4 The DDNS (Dynamic DNS) Screen Dynamic DNS allows you to map your current dynamic IP address with one or many dynamic DNS services so that anyone can contact you.
Page 118: Configuring The Ddns Screen
Type your user name. Password Type the password assigned to you. Domain name Type the domain name assigned to your X2002 by your Dynamic DNS provider. You can specify up to two host names in the field separated by a comma (",").
Page 119: The Ntp (Network Time Protocol) Screen
Chapter 5 Network Deployment 5.5 The NTP (Network Time Protocol) Screen Use this screen to configure time settings on the X2002. To access this screen, click Configuration > Network > NTP. Figure 46 Network > NTP Each field is described in the following table.
Page 120: The Static Route Screen
X2002 has no knowledge of the subnets beyond. For instance, the X2002 knows about the IP phones in subnet N1 in the following figure. However, the X2002 is unable to route a packet to phones in subnet N2 because it doesn't know that there is a route through Router 1 (R).
Page 121: Configuring The Static Route Screen
Chapter 5 Network Deployment 5.6.1 Configuring the Static Route Screen Use this screen to look at static routes in the X2002. Click Configuration > Network > Static Route to open the Static Route screen. Figure 48 Network > Static Route The following table describes the labels in this screen.
Page 122: The Vlan Screen
Cancel Click Cancel to begin configuring this screen afresh. 5.7 The VLAN Screen Use this screen to configure VLAN settings in the X2002. Click Configuration > Network > VLAN to open the VLAN screen. Figure 50 Network > VLAN The following table describes the labels in this screen.
Page 123: Network Technical Reference
IEEE 802.1p defines up to eight separate traffic types by inserting a tag into a MAC-layer frame that contains bits to define class of service. Frames without an explicit priority tag are given the default priority of the incoming port. X2002 User’s Guide...
Page 124 Chapter 5 Network Deployment X2002 User’s Guide...
Page 125: Server
A-D act as clients and must register with the X2002 before they are able to make calls via the X2002. The X2002 also is a client in relation to the SIP server located at the ITSP (F). The X2002 must register with the ITSP SIP server before calls can be routed to telephones outside its network.
Page 126: What You Can Do In This Chapter
• Use the Global screen to configure X2002’s global VoIP settings. See Section 6.2 on page 130. • Use the FXO screen to configure FXO ports if you want to connect your X2002 to a traditional PBX’s FXS ports. See Section 6.3 on page 132.
Page 127 Types of ISDN Switches There are many different ISDN switch types from different vendors in the world. The PRI interface card enables the X2002 to communicate with the following PRI switches. • 4ESS - AT&T 4ESS switch type for the U.S. (ISDN PRI only) •...
Page 128 • AUS - Australian TS013 switches Q.SIG Q.SIG is a protocol used for ISDN PRI voice signaling. Q.SIG enables the X2002 to connect PBXs and central office switches (COs) using the Q.SIG protocol. The X2002 can be a Q.SIG master or Q.SIG slave.
Page 129: Before You Begin
6.1.3 Before You Begin Before you start configuring FXO/FXS/BRI/PRI on your X2002, you should install corresponding interface cards on your X2002. X2002 User’s Guide...
Page 130: The Ip-Pbx Server Global Screen
Chapter 6 Server 6.2 The IP-PBX Server Global Screen Use this screen to set up the SIP server settings on the X2002. SIP clients, such as the IP phones on your network, must enter this information when registering with the X2002. To access this screen, click Configuration > PBX > Server Configuration >...
Page 131 DNS SRV Select Enable to have the X2002 query your ISP’s DNS server for a list of any available SIP servers that it maintains. This is useful if your static SIP server exeriences difficulties, making it hard for your IP phone users to make SIP calls.
Page 132: The Fxo Screen
6 is the loudest. Busy Detect The X2002 listens for a tone to detect if an FXO line has been hung up. This tone differs by region and it may also differ slightly between carriers. In some cases the X2002 may mistake background noise for a busy line signal.
Page 133: The Fxs Screen
The signals used by telephone companies to indicate a busy line or an available line differ by country. You must select the country code for the location of the X2002. The X2002 can then detect whether the FXS line is in use or available.
Page 134: The Bri Screen
Configuration > PBX > Server Configuration > Server > BRI Configuration to view the screen as shown next. Note: You have to reboot the X2002 manually to apply changes in the Switch Type, NT/TE mode, or TEI fields. Figure 57 Server > BRI Configuration Each field is described in the following table.
Page 135 Select the volume level transmitted from the X2002. -6 is the lowest, and 6 is the loudest. Rx Volume Select the volume level transmitted to the X2002. -6 is the lowest, and 6 is the loudest. Apply Click this to save your changes.
Page 136: The Pri Screen
Configuration > PBX > Server Configuration > Server > PRI Configuration to view the screen as shown next. Note: You have to reboot the X2002 manually to apply changes in the Switch Type or NT/TE mode fields. Figure 58 Server > PRI Configuration...
Page 137 Configuration configure. Machine ID Indicates the X2002 for which you want to configure FXO settings. Slot Specify which ISDN PRI interface card you want to configure. The cards are identified by the extension card slot they are installed in. Select one of the slots or select All to make the settings the same for all ISDN PRI interface cards.
Page 138 Depending on a T1 or E1 line the port is connected to, you have the following options. T1: AMI (Alternate Mark Inversion), B8ZS (Binary Eight Zero Substitution). E1: AMI (Alternate Mark Inversion), HDB3 (High Density Bipolar of order 3 code). X2002 User’s Guide...
Page 139: The Call Block Screen
Click this to set every field in this screen to its last-saved value. 6.7 The Call Block Screen Use this screen to have the X2002 not accept incoming calls from specific phone numbers or calls without caller ID. Click Configuration > PBX > Server Configuration >...
Page 140: The Call Blacklist Screen
DESCRIPTION Number Type the telephone number you want the X2002 to block from calling extensions in your telephone network. Click Add to place this number in the blacklist. You can also use the letters N, X and Z to represent numbers and the period “.”...
Page 141: The Feature Code Screen
Chapter 6 Server 6.8 The Feature Code Screen Use this screen to set values for the feature codes the X2002 supports from an IP phone’s extension. Users can dial these codes to enable or disable the features listed below for their extension settings by entering these codes on their phone’s keypad.
Page 142 For example, if your IP PBX extension has been configured to use your cell phone as a mobile extension, you can dial into the X2002 with your cell phone and then enter this code. That tells the X2002 to send all calls to your extension to your cell phone.
Page 143 Second Dial This code is used to get a second dialtone. When you enter the Second Dial code from your phone, the X2002 opens a connection to the outside telephone network. For example, in many office environments you cannot access an outside dialtone unless you press “9”...
Page 144: The E-Mail Screen
Chapter 6 Server 6.9 The E-Mail Screen Use this screen to configure the mail server information through which the X2002 sends voice mails and CDR (Call Detail Record) files to the email addresses which you configured in extension voice mail (see Section 13.3.8 on page...
Page 145: The Fake Ip Screen
NAT router. The NAT router then forwards the packets downstream to the X2002, which in turn sends them to the device on the local end of the telephone conversation.
Page 146: The Peer To Peer Screen
Chapter 6 Server 6.11 The Peer to Peer Screen Use this screen to allow the X2002 to set up a direct connection between two IP phones on the same subnet. This allows the X2002 to remain free of the bandwidth burden of managing the call. When a special feature request is made by either end of the connection, such as call parking or music on hold, then the X2002 re-establishes control of the connection to implement the feature.
Page 147: How The Peer-To-Peer Sip Connection Works
The X2002 then removes itself from the communication chain. Note: If either phone A or B requests to use a feature specific to the X2002, such as call parking or music on hold, the X2002 interrupts the direct communication bridge and re-establishes control of the two SIP connections.
Page 148: Add Peer-To-Peer Local Net
Click this to go back to the Fake IP screen. 6.11.3 How Local Net and Peer-to-Peer Work Together Peer-to-peer calls can be made through the X2002, but with certain limitations: Peer-to-peer calls can be made between any devices on the LAN if they belong to a subnet listed in the same localnet table.
Page 149 • Must not be using NAT. If they cannot meet these conditions, the peer-to-peer connection will fail and the call will be routed through the X2002 instead. For more information on adding different subnets to the localnet table, see Section 6.11 on page...
Page 150: Network Technical Reference
• North America and Japan use 23B+1D, with a total bandwidth of 1.544 Mbps (T1). • Europe, Australia and most of the rest of the world use the slightly higher capacity E1 which is 30B+1D with a total bandwidth of 2.048 Mbps. X2002 User’s Guide...
Page 151: Auto Provision
Section 7.2 on page 153. • Use the Auto Firmware Upgrade screen to configure the information that IP phones connected to the X2002 will use to upgrade their own firmware from an FTP server. See Section 7.4 on page 163.
Page 152: What You Need To Know
ZyXEL devices allow you to enter the IP address of the auto provisioning server. Note: The auto discovery process is limited to your LAN. Once a ZyXEL VoIP devices finds the X2002, it sends an HTTP request for a configuration file. The X2002 checks to see if it has a configuration file associated with the serial number or MAC address of the ZyXEL device requesting the configuration file.
Page 153: Before You Begin
Chapter 7 Auto Provision 7.1.3 Before You Begin Before you start configuring Auto Provisioning on your X2002, you should prepare the following: • Create SIP extension(s) that you want to assign to your VoIP devices in the PBX > Extension Management > Authority Group > Advanced > SIP Peer.
Page 154: Batch File Format
Click Browse to locate a csv format file for batch configuring ZyXEL’s IP Upload phones, and Upload to copy it to the X2002. Each entry in the batch file consists of the extension number followed by a comma “,” and a SIP device’s MAC address or serial number.
Page 155: Zyxel Profile Setup: Edit
Use this screen to set up the auto provisioning settings for a ZyXEL VoIP extension on the X2002. To access this screen, click Configuration > PBX > Server Configuration > Auto Provision > ZyXEL Profile Setup and then click the Edit button for a specific extension.
Page 156: Zyxel Profile Setup: View Sptgen
Advanced icon next to the extension for which you want to view the SPTGEN file. The SPTGEN file displays the configuration settings sent from the X2002 to a ZyXEL device configured for auto provisioning. Click Cancel to go back to the ZyXEL Profile Setup screen.
Page 157: Snom Profile Setup
XML file containing the configuration of all the SIP peers with the phone type set as snom. Batch XML After you’ve downloaded the XML batch configuration file, you can edit upload it and use Browse and Upload to copy it to the X2002. X2002 User’s Guide...
Page 158: What Is Snom
A pioneer in the VoIP field, snom technology AG develops IP phones for use in corporate environments with an emphasis on quality, security and interoperabilty. As such, the ZyXEL X2002 is designed to work as seamlessly as possible with a variety of snom products.
Page 159: Snom Batch Configuration Xml File
7.3.3 snom Profile Setup: Edit Use this screen to set up the auto provisioning settings for a snom extension on the X2002. To access this screen, click Configuration > PBX > Server Configuration > Auto Provision> snom Profile Setup and then click the Edit button for a specific extension.
Page 160: Snom Profile Setup: View Sptgen
Auto Provision > snom Profile Setup and click the Advanced icon next to the extension for which you want to view the SPTGEN file. The SPTGEN file displays the configuration settings sent from the X2002 to a snom device configured for auto provisioning. Click Cancel to go back to the snom Profile Setup screen.
Page 161: Snom Feature Key Setting
7.3.5 snom Feature Key Setting Use this screen to configure the feature key settings for the snom VoIP devices connected to the X2002. To access this screen, click Configuration > PBX > Server Configuration > Auto Provision > snom Profile Setup then click the snom Feature Key Setting button.
Page 162: Snom Firmware Upgrade
7.3.6 snom Firmware Upgrade Use this screen to configure the firmware upgrade URLs for the snom VoIP devices connected to the X2002. To access this screen, click Configuration > PBX > Server Configuration > Auto Provision > snom Profile Setup then click the snom Firmware Upgrade button.
Page 163: Auto Firmware Upgrade Screen
7.4 Auto Firmware Upgrade Screen Use this screen to configure the information that IP phones connected to the X2002 will use to upgrade their own firmware from an FTP server. To access this screen, click Configuration > PBX > Server Configuration > Auto Provision >...
Page 164 Select Disable to turn this function off, allowing all IP phones connected to the X2002 to upgrade themselves without user intervention. Note: This feature is disabled by default.
Page 165: Ez Provision
Enter up to 8 digits to be used as your administrator IVR PIN code. Confirm PIN Re-enter the PIN code from the previous field to confirm it. Code Apply Click this to save your changes. Reset Click this to set every field in this screen to its last-saved value. X2002 User’s Guide...
Page 166 Chapter 7 Auto Provision X2002 User’s Guide...
Page 167: Qos
8.1.1 What You Can Do in this Chapter Use the QoS screen to configure the type of QoS you want to use, and to specify the level of service you want to use for the X2002’s traffic on your network. See Section 8.2 on page 169.
Page 168 Chapter 8 QoS The X2002 supports the following classes of service for outgoing VoIP packets. • Minimize Delay - Use this when the time it takes for a packet to travel from the source host to destination host (latency) is most important.
Page 169: Before You Begin
X2002’s traffic. 8.2 The QoS Screen Use this screen to set up the QoS settings on the X2002. To access this screen, click Configuration > PBX > Server Configuration > QoS. Figure 76 Server Configuration > QoS Each field is described in the following table.
Page 170 Chapter 8 QoS X2002 User’s Guide...
Page 171: Voice Mail
Voice Mail 9.1 Overview This chapter shows you how to set up voice mail for the X2002’s calls, using the Configuration > PBX > Server Configuration > Voice Mail screen. Voice mail messages on the X2002 are stored on the built-in flash memory of the X2002.
Page 172: The Voice Mail Screen
Chapter 9 Voice Mail 9.2 The Voice Mail Screen Use this screen to set up the voice mail settings on the X2002. To access this screen, click Configuration > PBX > Server Configuration > Voice Mail. Figure 77 Server Configuration > Voice Mail Each field is described in the following table.
Page 173: Accessing Voice Mail
E-mail Body Enter up to 350 alphanumeric characters (a-z, A-Z, 1-0, all punctuation included) as the body text for e-mails sent out by the X2002 to notify users of pending voice mails. You can also use the following X2002-specific variables to include custom information about the voice mail: •...
Page 174 The following figure describes the main flow in the personal voice mail system. Figure 78 Personal Voice Mail Flow Voice Mail Feature Code Enter Password Extension Failure Authentication Exit Success You have XX new/old messages. Voice Mail Main Exit Mail Box Options Assistance Voice Message Change Folder X2002 User’s Guide...
Page 175 The following figure describes the Voice Message Menu. From Voice Mail Main, press number 1 on your phone keypad to enter this menu. The X2002 will play you a new message. Then you can choose either one of the following options for the next action.
Page 176 • 3 - re-record the message Voice Messages Storage A voice message is stored as a .wav file and the size is about 8 KB per second. A storage of 64 MB can store messages recorded for about two hours in total. X2002 User’s Guide...
Page 177: Phonebook
LDAP directory on your network. • You can also create local phonebook entries via the web configurator of the X2002. The entries in the phonebook are available to users on your network via the personal web portal of the X2002 (see...
Page 178: Before You Begin
The local phonebook on the X2002 can be created by adding phonebook entries via the web configurator. You can also export the local phonebook into a text file. The text file can be edited and imported back to the X2002 via the web configurator.
Page 179: The Phonebook Configuration Screen
Chapter 10 Phonebook 10.2 The Phonebook Configuration Screen Use this screen to set up a connection to an LDAP server on the X2002 and to either import or export your local phonebook. To access this screen, click Configuration > PBX > Server Configuration >...
Page 180: The Import Phonebook Screen
Select LDAP to transfer the LDAP server’s account entries to the ZyXEL selection or snom VoIP phones. Select Local to transfer the X2002’s phonebook to the ZyXEL or snom VoIP phones. Select Extensions in system to transfer the X2002’s extensions to the ZyXEL or snom VoIP phones.
Page 181: The Ldap Phonebook Screen
Use this screen to map the values associated with the account entries on the LDAP server to the phonebook values stored on the X2002. You can also view the LDAP phonebook entries and configure how often the X2002 updates the LDAP phonebook from the LDAP server.
Page 182: The Local Phonebook Screen
Click Refresh to immediately update the LDAP phonebook with the LDAP database. 10.4 The Local Phonebook Screen Use this screen to set up the local phonebook settings on the X2002. To access this screen, click Configuration > PBX > Server Configuration > Phonebook. Figure 85 Phonebook > Local Phonebook Each field is described in the following table.
Page 183: Local Phonebook Add/Edit Screen
Only the screen used to add local phonebook entries is shown below. Use this screen to configure phonebook entries on the X2002. Click the Add (or Edit) icon in the Local Phonebook screen to view the screen as shown.
Page 184 Type a Department value for this local phonebook entry. This field is limited to 127 printable ASCII characters, spaces are allowed but “=” is not. Apply Click Apply to save your settings. Cancel Click Cancel to return to the Local Phonebook screen without saving your changes. X2002 User’s Guide...
Page 185: Dsp Management
This chapter shows you how to install additional Digital Signal Processing (DSP) modules in the X2002 and how to manage the X2002’s DSP resources. The X2002 uses DSP modules to convert analog audio to digital signals, and vice versa. The X2002 is equipped with an onboard DSP module and two extensible DSP slots by default.
Page 186: Before You Begin
Take the following steps to install a second Digital Signal Processor in your X2002. Ensure the power is off and all cables are disconnected. Lay the X2002 upside down on a flat, dry surface. The DSP hatch is located on the base of the X2002. Unscrew and remove the DSP hatch screw.
Page 187: How To Remove A Dsp Module
Take the following steps to remove a DSP module from the X2002. Ensure the power is off and all cables are disconnected. Lay the X2002 upside down on a flat, dry surface. The DSP hatch is located on the base of the X2002. Unscrew and remove the DSP hatch retaining screw.
Page 188: The Dsp Management Screen
Chapter 11 DSP Management 11.3 The DSP Management Screen Use this screen to manage the DSP channels available on the X2002. To access this screen, click Configuration > PBX > Server Configuration > DSP Management. Note: Your changes of DSP resource reservation will be applied after all ongoing calls are finished.
Page 189: Office Hours
H A P T E R Office Hours 12.1 Overview This chapter shows you how to set the office hours for the X2002. You can use office hours to have the X2002 deal with incoming calls differently at different times of day and night.
Page 190: Office Hour Screen
Chapter 12 Office Hours 12.2 Office Hour Screen Use this screen to specify office hours for the X2002. To access this screen, click Configuration > PBX > Server Configuration > Office Hour. Note: The office hour configuration here is used as the default for all new extensions.
Page 191 This section allows you to set a specific day of the year as a holiday, Holiday which the X2002 will then treat as “after office hours”. Date Enter a date in mm/dd format (double digit month / day; for example, 02/09 for February 9th.)
Page 192 Auto-Attendant + Authority Group + Extension - This applies the current system office hours to the auto-attendant, all authority groups, and all extensions. Apply Click Apply to save your changes. Default Click this button to set every field in this screen to factory default configuration. X2002 User’s Guide...
Page 193: Authority Group
This chapter focuses on how to create authority groups on the X2002. It also shows you how to configure settings for SIP, FXS and ISDN BRI on the X2002. The following figure shows the X2002’s extensions divided into three authority groups (AG1, 2 and 3).
Page 194: What You Can Do In This Chapter
Chapter 13 Authority Group 13.1.1 What You Can Do in this Chapter • Use the Authority Group screen to set up, configure and manage the X2002’s authority groups. See Section 13.2 on page 196. • Use the Add SIP Peers screen to configure a range of extensions for IP phones on your network.
Page 195: What You Need To Know
Authority Group Guidelines Authority groups and extensions follow these guidelines: • You must create at least one authority group on the X2002. • Each extension can be a member of only one authority group. • SIP, FXS and ISDN BRI extensions are treated the same within an authority group.
Page 196: The Authority Group Screen
13.2 The Authority Group Screen Use this screen to set up authority groups on the X2002. To access this screen, click Configuration > PBX > Extension Management > Authority Group. Figure 93 Extension Management > Authority Group Each field is described in the following table.
Page 197: The Extension Query Result Screen
Click this to go to the configuration screen for this extension. Back to Click this to go back to the main Authority Group screen. Authority Group The following screen appears if the X2002 cannot find the extension that you queried. Figure 95 Extension Number Not Found X2002 User’s Guide...
Page 198: The Add/Edit Authority Group Screen
If you are creating a new authority group, click Add to add this authority group to the X2002. If you are editing an existing authority group settings, click Apply to save your changes to the X2002. Cancel Click this to go back to the main Authority Group screen without saving your changes.
Page 199: The Authority Group Configuration Screen
The screen is divided into three sections: the SIP Peer section shows Peer / BRI Peer you the extensions created for the IP phones connected to the X2002, the FXS Peer section shows you the extensions created for the analog phones connected to the X2002 and the BRI Peer section shows you the extensions created for the ISDN phones connected to the X2002.
Page 200: Extension Features
• Call Blocking - set up a list of telephone numbers that you don’t want to receive calls from. Or, stop calls without caller ID from reaching your extension. • Voice Mail Forwarding - Configure the X2002 to forward your voice mail messages to your email account.
Page 201: The Batch Add Screen
Type the first extension number for this range of extensions. Extensions can be 3-10 digits long. Step/Interval Type the value of the increment, which the X2002 uses to create this range of extensions. Amount Type the number of extensions you want to create. The number of...
Page 202 LABEL DESCRIPTION DTMF Mode Control how the X2002 handles the tones that the IP phones using these extensions make when they push their buttons. One use of the tones is to distinguish between numbers when trying to dial a PSTN phone number.
Page 203: Add A Sip Extension: The Basic Screen
Chapter 13 Authority Group 13.3.2 Add a SIP Extension: The Basic Screen Use this screen to add a SIP extension to an authority group on the X2002. To access this screen, click the Add icon in the Authority Group configuration screen.
Page 204: Configure Sip Extensions: The Basic Screen
Each field is described in the following table. Table 55 Configure SIP Extension: Basic LABEL DESCRIPTION Group Select the authority group you want this extension to belong to. Extension This field displays the extension number of this SIP extension. Number X2002 User’s Guide...
Page 205: The Sip Extension Call Forward Screen
SIP Auth. User Type the SIP user name associated with this extension. The IP phone Name registering with the X2002 must provide this for authentication. The user name can be 1-20 alphanumeric characters (A-Z, a-z, 0-9) and underscores (_). SIP Auth.
Page 206 Use this section to configure call forwarding settings for your extension. Setting Office Hours The X2002 has separate rules for call forwarding during office hours than after office hours. The settings you configure specify the office hours for this extension and affect call forwarding during those office hours.
Page 207 Specify the time range in 24 hour format for the office hours. DND (Do Not Select Disable to turn this feature off for this extension. Disturb) Select Enable and the X2002 will not forward calls to your extension. Click on White List (see Section 13.3.5 on page 209) to configure telephone numbers which ignore whether you have DND turned on or off.
Page 208 Section 13.3.7 on page 211) button to configure phone numbers that you want to block from calling you. Block the calls Select Enable and the X2002 will block all incoming calls from phone without Caller that do not send caller ID. Mobile Use this section to configure your mobile extension settings.
Page 209: The Dnd White List Screen
Use this screen to edit the DND White List for your extension. This is a list of extensions that the X2002 will forward calls from even if you have DND enabled. To access this screen, click the DND White List button in the Call Forward screen.
Page 210: The Find Me List Screen
Use this screen to edit the Find Me List for your extension. This is a list of extensions that the X2002 tries to call if you do not pick up a call. To access this screen, click the Find Me List button in the Call Forward screen.
Page 211: The Blacklist Screen
Use this screen to edit the Black List for your extension. This is a list of phone numbers from which the X2002 will not forward calls to your extension. To access this screen, click the Black List button in the Call Forward screen.
Page 212: The Sip Extension Voice Mail Settings Screen
Select this feature if you want complete voice messages to be sent to File the email address you specified in the Received E-mail Address field. Delete Voice Check this box to delete voicemail messages stored on the X2002 after Mail After they have been emailed. Mailed Apply Click this to save your changes.
Page 213: The Sip Extension Advanced Screen
13.3.9 The SIP Extension Advanced Screen Use this screen to configure advanced settings for this extension. Click the Advanced tab in any of the SIP extension configuration screens to view the screen as shown. Figure 106 SIP Extension: Advanced X2002 User’s Guide...
Page 214 Extra Setting DTMF Mode Control how the X2002 handles the tones that the IP phone using this extension makes when you push its buttons. One use of the tones is to distinguish between numbers when trying to dial a PSTN phone number.
Page 215: The Auto Provision Screen
13.3.10 The Auto Provision Screen Use this screen to generate the auto provision file for the SIP extension on the X2002. To access this screen, click the Auto Provision tab in any of the SIP extension configuration screen to view the screen as shown.
Page 216: The Add An Fxs Extension Screen
13.3.11 The Add an FXS Extension Screen Use this screen to add an FXS extension to an authority group on the X2002. To access this screen, click the Add icon in the Authority Group configuration screen.
Page 217: Configure Fxs Extensions: The Basic Screen
After you create FXS extensions you can click on the Edit button in the Authority Group configuration screen to configure further settings associated with the extensions. The Basic screen for an FXS extension appears as shown. Figure 109 FXS Extension: Basic X2002 User’s Guide...
Page 218: The Fxs Extension Call Forward Screen
13.3.14 The FXS Extension Voice Mail Screen The fields in this screen are the same as the fields for SIP extension voice mail screen. Refer to Table 60 on page 212 for detailed field descriptions. X2002 User’s Guide...
Page 219: The Fxs Extension Advanced Screen
Figure 110 FXS Extension: Advanced Screen 13.3.16 The Add a BRI Extension Screen Use this screen to add an BRI extension to an authority group on the X2002. To access this screen, click the Add icon in the Authority Group configuration screen.
Page 220 In the following example, two ISDN phones are connected to a single ISDN BRI port. Each phone has a unique MSN. These MSNs must correspond to those configured on the X2002. The phone A only answers the call dialing to 5555. Figure 112 Using MSNs for Extensions...
Page 221: Configure Bri Extensions: The Basic Screen
Type the last name of the person this BRI extension is assigned to. This field can be 0-40 alphanumeric characters (A-Z, a-z, 0-9), underscores (_), hyphens (-) and spaces. 0 means this field can be left blank. X2002 User’s Guide...
Page 222: The Bri Extension Call Forward Screen
The fields in this screen are the same as the fields for FXS extension advanced screen. Refer to Section 13.3.15 on page 219 for detailed field descriptions. See Chapter 15 on page 235 for more information on group pickup. X2002 User’s Guide...
Page 223: Authority Group Technical Reference
(pass- audio sample rate of 16 KHz. G.722 provides excellent sound quality. through) Note: The X2002 supports G.722 pass-through, meaning that devices communicating via the X2002 must support this codec. G.722 G.722.2 is similar to G.722, but with a lower compression rate that can vary AMR-WB according to the amount of available bandwidth.
Page 224 Video codecs are used by video phones to compress the amount of information sent between two devices. Video codecs encode video signals into digital signals and decode the digital signals back into video signals. Although the X2002 does not perform any video coding, it does support the passthrough of the following video codecs.
Page 225: Ring Group
Ring Group 14.1 Overview This chapter shows you how to create and manage ring groups on the X2002. Each ring group consists of a number of extensions that work together when calls come in. For example, you can configure a number of extensions to all ring simultaneously when a call comes in.
Page 226: Before You Begin
14.1.3 Before You Begin Before you configure the X2002’s ring groups, you should decide exactly how you want to divide your extensions into groups, and consider exactly how you want the extensions to behave when calls come in.
Page 227 Click the Add icon to open the following screen. Type Marketing in the Group Name field and Add to save the ring group. The Ring Group screen appears as shown. Click the Advanced icon next to the Marketing ring group entry. X2002 User’s Guide...
Page 228 Next, highlight the extensions you want to belong to the Marketing page group one at a time and use the Right icon to move them to the Selected Member column. Click Apply when you are done. X2002 User’s Guide...
Page 229: The Ring Group Screen
Chapter 14 Ring Group 14.2 The Ring Group Screen Use this screen to set up ring groups on the X2002. To access this screen, click Configuration > PBX > Extension Management > Ring Group. Figure 116 Extension Management > Ring Group Each field is described in the following table.
Page 230: The Edit Ring Group Screen
DESCRIPTION Add Ring Group Machine ID Select the ID of the X2002 on which you want to configure the ring group. This is an internal name (not configurable) of the X2002. Group Name Type the name of this ring group. You can use alpha-numeric characters and spaces are not allowed.
Page 231: The Configure Ring Group Screen
Use this section to manage hunt groups. Delete Check the Delete box(es) and click Delete to remove hunt groups. Entry Number This field displays the number you have to dial to call the extensions in this hunt group. Type This field displays “hunt”. X2002 User’s Guide...
Page 232: The Add/Edit Page Group Screen
Delete - remove an existing hunt group. 14.2.4 The Add/Edit Page Group Screen The screens for editing or adding page groups on the X2002 contain the same fields. Only the screen used to add page groups is shown below. Click the Add (or Edit) icon in the Paging section of the Ring Group configuration screen to view the screen as shown.
Page 233: The Add/Edit Hunt Group Screen
14.2.5 The Add/Edit Hunt Group Screen The screens for editing or adding hunt groups on the X2002 contain the same fields. Only the screen used to add hunt groups is shown below. Click the Add (or Edit) icon in the Hunt section of the Ring Group configuration screen to view the screen as shown.
Page 234 Description Type a description for this hunt group. Ring Algorithm Select the method for the X2002 to decide the ring order of extensions in this hunt group. • Ring All - ring all extensions at the same time until one answers.
Page 235: Pickup Group
This chapter shows you how to configure and manage pickup groups on the X2002. The X2002 allows you to organize sets of extensions into pickup groups. All telephone users with extensions in the same pickup group can answer incoming calls for any member of that group. For example, you may want to configure a pickup group for your sales department.
Page 236: Before You Begin
Chapter 15 Pickup Group 15.1.2 Before You Begin When you configure the X2002’s pickup groups, a group member needs to enter a specific feature code to pick up another group member’s call. See Section 6.8 on page 141 for information on how to configure the X2002’s feature codes.
Page 237: The Pickup Group Screen
Chapter 15 Pickup Group 15.2 The Pickup Group Screen Use this screen to manage pickup groups on the X2002. To access this screen, click Configuration > PBX > Extension Management > Pickup Group. Figure 124 Extension Management > Pickup Group Each field is described in the following table.
Page 238: Add/Edit Pickup Groups
LABEL DESCRIPTION Pickup Group Machine ID Select the X2002 on which you want to configure this pickup group. This field is read-only when editing an existing pickup group. Group name Type a name for this pickup group. Use alpha-numeric characters.
Page 239: Click-To-Talk Group
IP phone opens. Next, the phone dials into X2002 B, which in turn routes the call to extension C. Both A and C can then talk to one another over the Internet as if they were talking by an actual phone.
Page 240: What You Can Do In This Chapter
Click-To-Talk iCard from your local ZyXEL product vendor. To register your license: Log into the X2002, then click Maintenance > License Control > Registration. On the Configuration tab select New myzyxel.com account then fill out all the required fields; click Apply when you are finished. You can skip this step if you already have a myzxel.com account.
Page 241 On the Service tab, enter your Click-To-Talk License Key then click Update. The X2002 checks to confirm it is valid. As soon as it completes this check, the Click- To-Talk Quantity updates, indicating the number of CTT accounts your license grants you.
Page 242: The Click-To-Talk Group Screen
Table 78 Extension Management > Click-To-Talk Group LABEL DESCRIPTION Machine ID This indicates the X2002 with which the group is associated. Group Name This indicates the name of the CTT group. Description This displays the description associated with the CTT group.
Page 243: Add A Click-To-Talk Group
LABEL DESCRIPTION Machine ID Specify the X2002 for which you want to create a Click-To-Talk group. Group Name Enter a name for this CTT group, using up to 20 alphanumeric characters (a-z, A-Z, 0-9); underscores (_) are allowed while spaces and hypens are not.
Page 244: Edit A Click-To-Talk Group
Enter a description for this CTT group, using up to 63 alphanumeric characters (a-z, A-Z, 0-9). Apply Click this to save your changes. Cancel Click this to go back to the previous screen without saving your changes. X2002 User’s Guide...
Page 245: Manage Click To Talk Group Extensions
Group Management. For more information on extensions and authority groups, see Chapter 13 on page 193. Description This displays the description associated with this CTT extension. Cancel Click this to go back to the previous screen. X2002 User’s Guide...
Page 246 Once you embed the link, a visitor to your website can then click it and open the web-based IP phone to speak directly to person at the other end. Figure 131 Sample CTT Web Page X2002 User’s Guide...
Page 247: Click-To-Talk Extension Settings
For more information on extensions and authority groups, see Chapter 13 on page 193. Description Enter a description for this CTT extension. Apply Click this to save your changes. Cancel Click this to go back to the previous screen without saving your changes. X2002 User’s Guide...
Page 248 Chapter 16 Click-To-Talk Group X2002 User’s Guide...
Page 249: Group Access Code
(which has the ability to make long distance calls) moving to a phone belonging to authority group AG2 (which cannot make long distance calls). She enters the code number and is able to place a call over the long distance connection. Figure 133 Call Access Code Overview Long Distance Enter Code X2002 User’s Guide...
Page 250: What You Can Do In This Chapter
17.2 The Group Access Code Screen Use this screen to manage the access codes for authority groups on the X2002. To access this screen, click Configuration > PBX > Extension Management >...
Page 251: The Group Access Code Screen
Delete - remove an access code configured for an authority group. 17.2.1 The Group Access Code Screen Use this screen to edit or create an access code on the X2002. To access this screen, click the Edit or Add icons in the Group Access Code screen.
Page 252 Chapter 17 Group Access Code X2002 User’s Guide...
Page 253: Outbound Line Group
Switched Telephone Network) or ISDN (Integrated Service Digital Network) via an FXO/PRI/BRI port on the X2002. You can also use the FXO ports to connect to a traditional analog PBX, use the PRI port to connect to a primary rate interface, use the BRI port to connect to a basic rate interface, if your organization has one.
Page 254: What You Can Do In This Chapter
The outbound lines define a connection between the X2002 and the PSTN, ISDN, ITSP or your trusted peer (another X2002). To make calls from extensions on your network you still have to define LCRs, which are outbound dialing rules (See Chapter 20 on page 305).
Page 255 “direct line”, often what they mean is that it's a DDI number. For example, your company has 10 phone numbers (555-123456~555-123465). You can choose 555-123456 to be the directory number (the company’s representative phone number) and map the others to extensions using DDI. X2002 User’s Guide...
Page 256 DDI mapping table, the directory number (555123456 in this example) is the number that displays on the callee’s caller ID. Note: Calls on incoming ISDN numbers that are not included in the DDI mapping table go to the AA. X2002 User’s Guide...
Page 257: Before You Begin
This feature is relevant to ISDN BRI (TE mode) only. In this example, two X2002s are connected through a single BRI line to one TSP (Telecommunications Service Provider). Each X2002 has a unique MSN. These MSNs must correspond to those configured on the connected ITSP’s ISDN device. Device A’s auto-attendant system answers the incoming call only when the number matches the MSN configured on device A.
Page 258: Outbound Line Group Screen
(for example, IP address) and a network connection to the peer device. 18.2 Outbound Line Group Screen Use this screen to manage the outside lines on the X2002. To access this screen, click Configuration > PBX > Outbound Line Management > Outbound Line Group.
Page 259: Add/Edit Fxo Trunk
(your local telephone company) via the FXO port on the X2002. Peer • PRI Trunk - refers to a connection from the X2002 to the ISDN T1 or E1 trunk line via the PRI port on the X2002. • BRI Trunk - refers to a connection from the X2002 to the basic rate ISDN trunk line via the BRI port on the X2002.
Page 260: Configure An Fxo Trunk
LABEL DESCRIPTION Machine ID Select the ID of the X2002 on which you want to configure the FXO interface. This is an internal name (not configurable) of the X2002. This field is not available when editing an FXO configuration. Group Name Type the name of this FXO interface.
Page 261: Auto-Attendant For Incoming Analog Calls
Type an extension or a hunting group number you want to forward calls to. Apply Click this to save your changes and to apply them to the X2002. Cancel Click this to go to the Outbound Group screen without saving your changes.
Page 262: Add/Edit Pri Trunk
Chapter 18 Outbound Line Group 18.3 Add/Edit PRI Trunk The screens for editing or adding a PRI trunk on the X2002 contain the same fields. Only the screen used to add a PRI trunk is shown below. Click the Add (or Edit) icon in the PRI Trunk section of the Outbound Line Group configuration screen to view the screen as shown.
Page 263: Configure A Pri Trunk
Option field. Click the Advanced icon in the PRI Trunk section of the Outbound Line Group configuration screen to view the screen as shown. Figure 146 Configure a PRI Trunk - DDI/DID X2002 User’s Guide...
Page 264 Chapter 18 Outbound Line Group Figure 147 Configure a PRI Trunk - AA Figure 148 Configure a PRI Trunk - Direct X2002 User’s Guide...
Page 265 Click one port and click the Left icon if you want to remove it from the group. If you configure more than one interfaces in this outbound line group, the X2002 check and pick one of them available for an outgoing call. DDI/DID Use this section to configure your DDI/DID mapping table.
Page 266: Auto-Attendant For Incoming Pri Calls
Figure 149 AA for Incoming PRI Calls Each field is described in the following table. Table 91 AA for Incoming PRI Calls LABEL DESCRIPTION Apply AA Select an Auto-Attendant or ACD skill profile used for the calls incoming through this PRI trunk. X2002 User’s Guide...
Page 267: Add/Edit Bri Trunk
18.4 Add/Edit BRI Trunk The screens for editing or adding BRI trunks on the X2002 contain the same fields. Only the screen used to add BRI trunks is shown below. Click the Add (or Edit) icon in the BRI Trunk section of the Outbound Line Group configuration screen to view the screen as shown.
Page 268: Configure A Bri Trunk
Use this screen to configure a BRI Trunk. The fields vary depending on how the X2002 handles incoming and outgoing calls you configured in the Option field. Click the Advanced icon in the BRI Trunk section of the Outbound Line Group configuration screen to view the screen as shown.
Page 269 Chapter 18 Outbound Line Group Figure 153 Configure a BRI Trunk - DDI/DID Figure 154 Configure a BRI Trunk - Direct X2002 User’s Guide...
Page 270 If you configure more than one interfaces in this outbound line group, the X2002 check and pick one of them available for an outgoing call. DDI/DID Use this section to configure your DDI mapping table.
Page 271 The settings in this section are optional. Leave them empty to allow all Number incoming calls. Alternatively, you can define trusted caller number(s) to filter incoming callers. Then the X2002 only forwards the calls that their caller numbers are listed in the trusted caller table. Length Enter a number (1~10) to identify the phone number length for trusted callers.
Page 272: Auto-Attendant For Incoming Bri Calls
18.5 Add/Edit SIP Trunk The screens for editing or adding SIP trunks on the X2002 contain the same fields. This section uses the screen “adding a SIP truck” for an example. Click the Add (or Edit) icon in the SIP Trunk section of the Outbound Line Group configuration screen to view the screen as shown.
Page 273: Configure A Sip Trunk
18.5.1 Configure a SIP Trunk Use this screen to configure a SIP trunk. Click the Advanced icon in the SIP Trunk section of the Outbound Line Group configuration screen to view the screen as shown. Figure 156 Configure a SIP Trunk X2002 User’s Guide...
Page 274 If the outbound proxy is disabled, then this port will be ignored. DTMF Mode Control how the X2002 handles the tones that the IP phones on your network make when they push their buttons. One use of the tones is to distinguish between numbers when trying to dial a PSTN phone number.
Page 275 The allowable range is 90~86400 seconds. This value cannot be lower than the Minimum SE. This allows the X2002 to automatically disconnect any phone calls on this trunk after a certain period of inactivity. CallerID Setting Configure this section to change the format of identification you want to send when you make VoIP phone calls.
Page 276 Authentication Username Type the SIP user name associated with this extension. The IP phone registering with the X2002 must provide this for authentication. This field can be 1-20 alphanumeric characters (A-Z, a-z, 0-9). Password Type the SIP password associated with this extension. The IP phone registering with the X2002 must provide this for authentication.
Page 277 When two SIP devices start a SIP session, they must agree on a codec. If these SIP extensions are assigned to videophones, you must specify the video codecs used for video calls. The X2002 allows the following video codecs to passthrough: •...
Page 278: Auto-Attendant For Sip Trunks
Fax machine you want to forward calls to. Extension This field is only available if you select Extension in the Apply AA Number field. Type an extension or a hunting group number you want to forward calls to. DDI/DID Mapping Setting X2002 User’s Guide...
Page 279 For example, 5783900 or 5783900-5783999. Click this to add a new DDI/DID-to-extension mapping rule. Apply Click this to save your changes and to apply them to the X2002. Cancel Click this to go to the Outbound Group screen without saving your changes.
Page 280: Add/Edit Trusted Peer
Chapter 18 Outbound Line Group 18.6 Add/Edit Trusted Peer The screens for editing or adding trusted peers on the X2002 contain the same fields. Only the screen used to add a trusted peer is shown below. Click the Add (or Edit) icon in the Trusted Peer section of the Outbound Line Group configuration screen to view the screen as shown.
Page 281: Configure A Trusted Peer
127 printable ASCII characters. It does not matter whether the SIP server is a proxy, redirect or register server. SIP Server Port Enter the SIP server’s listening port number. Keep the default value, if you are not sure of this value. X2002 User’s Guide...
Page 282 If the outbound proxy is disabled, then this port will be ignored. DTMF Mode Control how the X2002 handles the tones that the IP phones on your network make when they push their buttons. One use of the tones is to distinguish between numbers when trying to dial a PSTN phone number.
Page 283 Enter the session expiry time in seconds for all phone connections on this trunk The allowable range is 90~86400 seconds. This value cannot be lower than the Minimum SE. This allows the X2002 to automatically disconnect any phone calls on this trunk after a certain period of inactivity. CallerID Setting...
Page 284 Left button. Apply Click this to save your changes and to apply them to the X2002. Cancel Click this to set every field in this screen to its last-saved value.
Page 285: Auto-Attendant For Trusted Peer
DDI/DID Mask to 0. Select Disable to use the SIP request URI to do the DDI/DID mapping. DDI/DID Mask Enter a number (1~10) to decide the number of digits you want to enter for the next DDI/DID number(s). X2002 User’s Guide...
Page 286 For example, 5783900 or 5783900-5783999. Click this to add a new DDI/DID-to-extension mapping rule. Apply Click this to save your changes and to apply them to the X2002. Cancel Click this to go to the Outbound Group screen without saving your changes.
Page 287: Auto-Attendant
H A P T E R Auto-Attendant 19.1 Overview This chapter shows you how to configure auto-attendant on the X2002. An auto-attendant is software which acts as an automatic switchboard operator. auto-attendants help route incoming calls to their proper extension. An auto- attendant is assigned to each outbound line group and it services incoming calls on those lines.
Page 288: What You Need To Know
The following terms and concepts may help you as you read through the chapter. Default Auto-Attendant Structure The X2002 comes with a default auto-attendant. The default auto-attendant simply prompts callers to enter the extension they wish to reach. There is only one time when a caller has to make a decision.
Page 289 The caller dials the number specified in the prompt to navigate through the auto- attendant’s menus. When configuring auto-attendant, you must choose a number that the caller should dial and an associated function for that option. The following X2002 User’s Guide...
Page 290: The Default Screen
These settings are used if a custom auto-attendant is not assigned. Click Configuration > PBX > Outbound Line Management > Auto- Attendant to view the screen as shown next. Figure 165 Auto-Attendant > Default X2002 User’s Guide...
Page 291: The Customized Screen
Click this to clear the fields on this screen and begin anew. 19.3 The Customized Screen Use this screen to view, add, edit or delete auto-attendants from the X2002. To access this screen, click Configuration > PBX > Outbound Line Management >...
Page 292: The Add/Edit Auto-Attendant Screen
(A-Z, a-z, 0-9), underscores (_), hyphens (-) and spaces. 0 means this field can be left blank. Add/Edit Click Add to save your changes. Cancel Click Cancel to go back to the previous screen without saving your changes. X2002 User’s Guide...
Page 293: Advanced Settings: Office Hours
Size limit of all voice files is 10 Mb per X2002. Audio File This indicates whether an audio file has been uploaded to the X2002 or State not. You can also Playback the audio file to hear how it sounds.
Page 294 Edit to change the settings for an auto-attendant option. • Delete to remove this option from this menu. Apply Click this to save your changes. Cancel Click this to go back to the previous screen without saving your changes. X2002 User’s Guide...
Page 295: The Add/Edit Office Hours Auto-Attendant Screen
• G.711 format voice file (*.wav), µ-law 8-bit mono mode. • Size limit of a single auto-attendant message cannot exceed 1 MB. • Size limit of all auto-attendant voice files is 10 Mb per X2002. 19.3.3 The Add/Edit Office Hours Auto-Attendant Screen Use this screen to configure an option for an auto-attendant menu.
Page 296: The Auto-Attendant Sub Menu Screen
Size limit of a single announcement cannot exceed 1 MB. • Size limit of all voice files is 10 Mb per X2002 (or per ZyStack). Audio File This indicates whether an audio file has been uploaded to the X2002 or State not.
Page 297: Advanced Settings: Night Service
Click the Advanced icon in the Configuration > PBX > Outbound Line Management > Auto-Attendant > Customized screen then select the Night Service tab to view a screen as shown next. Figure 171 Night Service Setting X2002 User’s Guide...
Page 298 Size limit of all voice files is 10 Mb per X2002. Audio File This indicates whether an audio file has been uploaded to the X2002 or State not. You can also Playback the audio file to hear how it sounds.
Page 299: Advanced Settings: Greetings
This can be used to broadcast to highlight certain information only at certain hours, such as lunch time hours for the office building (“Thank you for calling the Acme Mail Order Company. As it is currently lunch time, representatives may be be unavailable until 1 PM.”) X2002 User’s Guide...
Page 300 Size limit of all voice files is 10 Mb per X2002. Audio File This indicates whether an audio file has been uploaded to the X2002 or State not. You can also Playback the audio file to hear how it sounds.
Page 301: Technical Reference
Size limit of all voice files is 10 Mb per X2002. Audio File This indicates whether an audio file has been uploaded to the X2002 or State not. You can also Playback the audio file to hear how it sounds.
Page 302 Save your audio file. In Sound Recorder, press File > Save As. Type a name for the audio file in the File name: field and then click Change to make sure that the file is saved in correct format. Figure 175 Saving Audio Files X2002 User’s Guide...
Page 303 Press OK when you are done. Figure 176 Audio File Settings Confirm your settings. Specify a location for the audio file by browsing to a suitable location on your file system. Click Save when you are finished. Figure 177 Confirm File Settings X2002 User’s Guide...
Page 304 Chapter 19 Auto-Attendant X2002 User’s Guide...
Page 305: Lcr
LCR. When a call is made using an LCR with multiple outbound line groups, the X2002 tries to use the higher priority outbound line group first and, if the line is not available, then it tries a lower priority outbound line group.
Page 306: What You Can Do In This Chapter
LCR. • Outbound Line Groups - give anyone calling in via the associated outbound line group the right to use the X2002 to make calls via the outbound line groups configured in the LCR. X2002 User’s Guide...
Page 307: Before You Begin
Section 18.2 on page 258. 20.2 LCR List Use this screen to view outbound dialing rules (LCRs) configured on the X2002. To access this screen, click Configuration > PBX > Outbound Line Management > LCR. Figure 180 Outbound Line Management > LCR Each field is described in the following table.
Page 308: Lcr Configuration
Note: Only the Add LCR screen is shown. In the Edit LCR screen, some of the fields are read-only. Before you configure any dial conditions for an LCR, you must first configure the LCR Setting section of this screen and click Apply. Figure 181 LCR > ezout X2002 User’s Guide...
Page 309 Add/Edit/Delete Click Add to create a new dial condition for this outbound dialing rule (LCR). Click Edit to change the settings of an existing dial condition for this outbound dialing rule (LCR). Click Delete to remove an existing dial condition from this outbound dialing rule (LCR). X2002 User’s Guide...
Page 310: Add/Edit Lcr Dial Condition
Figure 182 LCR > Dial Condition Each field is described in the following table. Table 110 LCR > Dial Condition LABEL DESCRIPTION Dial Condition LCR Name This field displays the name of the outbound dialing rule that this dialing condition applies to. X2002 User’s Guide...
Page 311 Prefix Specify a number which should be inserted at the beginning of the dialed number before it is sent out from the X2002. Use a “p” to have a 0.5 second pause between dialing numbers. For example, enter “0p5” to have the X2002 wait 0.5 second after dailing 0 and then dial 5.
Page 312 Chapter 20 LCR X2002 User’s Guide...
Page 313: Group Management
This chapter shows you how to manage the X2002’s authority groups and outbound line groups. Group management allows you to control the types of calls made via the X2002. See the following figure for what you can configure in the group management.
Page 314: What You Can Do In This Chapter
• Other Authority Groups - When you create an authority group it is by default linked to all other authority groups created on the X2002 and all the other authority groups are also linked to it. This means that any extension created on the X2002 can call any other extension created on the X2002 regardless if they are part of the same authority group.
Page 315 All the extensions in the authority group Sales can call Page Group 1 or Hunt Group 1. Figure 186 Group Management - Authority Group to Ring Group Page Group 1 1004 1001 Ring Group A Sales 1005 1002 1006 1003 Hunt Group 1 1007 2005 2003 1006 X2002 User’s Guide...
Page 316 X2002. You can remove the link from an outbound line group to an authority group to stop incoming calls from an outbound line group from going to a specific authority group.
Page 317 LCR. For example, someone calling from outside your organization can use the X2002 to forward their call to another outside line. In the following example, outbound line group TrustedPeer is associated with LCR1.
Page 318: Before You Begin
21.2 Group Management Screen Use this screen to view and manage the associations for the authority and outbound line groups configured on the X2002. To access this screen, click Configuration > PBX > Group Management. Figure 190 PBX > Group Management...
Page 319 FXO Trunk - These are outside lines via the FXO ports on the X2002. PRI Trunk, • PRI Trunk - This refers to a connection from the X2002 to the ISDN T1 or E1 trunk line via the PRI port on the X2002. SIP Trunk, •...
Page 320: The Overview Screen
Chapter 21 Group Management 21.2.1 The Overview Screen This screen provides a graphical overview of group management in the X2002 and a means to examine outgoing call routes. Rather than having to go from one authority group setting screen to the next as you review and compare settings, you can instead use this screen to immediately see how they relate to each other.
Page 321 For example, if your call scenario is IN to OUT, then this column displays the available call destinations. Description This popup window appears when you click an item in either the Source or Destination columns. It displays the description that is associated with the item. X2002 User’s Guide...
Page 322: Edit Group Management Associations
Use this screen to configure links from an authority group or an outbound line group to authority groups, LCRs or ring groups configured on the X2002. To access this screen, click the Advanced icon next to the group you want to configure in the Configuration >...
Page 323: Call Services
Section 22.6 on page 334. • Use the Call Parking screen to configure the X2002 to allow users to put a call on hold at one extension and pick up the call from another extension in your organization. See Section 22.7 on page 335.
Page 324: What You Need To Know
Similar systems exist elsewhere in the world, but regulation and implementation may vary. For these reasons, the X2002 routes all calls made to the emergency numbers you configure via its FXO interface whenever possible. The X2002 drops an ongoing FXO call if necessary.
Page 325: The Emergency Call Screen
If all the lines on the X2002 are busy, the X2002 frees up a line by hanging up an existing conversation and then passing the emergency call to the destination number.
Page 326 Emergency Number section of this screen. Apply Click this to save your changes and to apply them to the X2002. Cancel Click this to set every field in this screen to its last-saved value.
Page 327: The Conference Calling Screen
Chapter 22 Call Services 22.3 The Conference Calling Screen The X2002 allows you to set up specific extension numbers which callers can dial to join a conference call. This type of extension is referred to as a conference room number. You can restrict the number of callers that can join the conference call.
Page 328: The Conference Calling Edit And Add Screen
If you are editing an existing conference room entry, this field is read-only. Machine ID Select the X2002 you want to use for this conference call. If you are editing an existing conference room entry, this field is read-only. X2002 User’s Guide...
Page 329: The Music On Hold Screen
If you allow too many participants into a single conference room, you may use up all of the DSP resources on the X2002 and callers will not be able to make calls. PIN Number Type the numeric password callers need to enter to join a conference room.
Page 330: Global Setting Screen
Use this screen to manage your music on hold profiles. Click Configuration > PBX > Call Services > Music On Hold then click the Customized MOH tab to open the screen as shown. Figure 197 Customized Music on Hold X2002 User’s Guide...
Page 331: Add Or Edit A Music On Hold Profile
Enter a name for the music on hold profile. Description Enter a description for the music on hold profile. Apply Click this to save your changes. Cancel Click this to go back to the previous screen without saving your changes. X2002 User’s Guide...
Page 332: Upload A Music On Hold Profile
Size limit of all voice files is 10 Mb per X2002. Audio File This indicates whether an audio file has been uploaded to the X2002 or State not. You can also Playback the audio file to hear how it sounds.
Page 333: The Distinctive Ring Screen
Chapter 22 Call Services 22.5 The Distinctive Ring Screen The X2002 allows you to select different ring tones based on the origins of calls routed through the X2002. Click Configuration > PBX > Call Services > Distinctive Ring to configure the distinctive ring feature.
Page 334: The Auto Callback Screen
22.6 The Auto Callback Screen The auto callback feature is used when a caller encounters a busy signal when dialing one of the extensions. The caller can then request the X2002 to automatically call both parties when both of the extensions are free.
Page 335: The Call Park Screen
The X2002 allows you to configure an extension for a call parking lot. The parking lot places a call in parking slot and informs you of the parking slot number that you can use to reconnect to the parked call.
Page 336: Configuring The Call Parking Screen
Conversation between caller A and B continues 22.7.1 Configuring the Call Parking Screen Use this screen to configure call parking on the X2002. Click Configuration > PBX > Call Services > Call Park to open the screen. Figure 203 Call Parking Configuration The following table describes the labels in this screen.
Page 337: The Call Waiting Screen
Call waiting allows you to put a present call on hold and answer a new call. When a second call comes in, the X2002 sends a beep tone to you. You can decide to ignore it or to switch to the second call using one of the following methods.
Page 338 B When B is busy, additional calls will hear a busy tone and then the X2002 will handle the calls according to what you configured in the Busy Forward setting configured in the Extension Management > Authority Group > Advanced >...
Page 339: Configuring The Call Waiting Screen
Chapter 22 Call Services 22.8.1 Configuring the Call Waiting Screen Use this screen to configure call waiting on the X2002. Click Configuration > PBX > Call Services > Call Waiting to open the screen as following. Figure 206 Call Waiting Setting The following table describes the labels in this screen.
Page 340: Call Waiting Example - 1
This example enables call waiting for all extensions in the company except extensions 1111 and 1112. Select Enable in the Call Waiting field and add those extensions into the disable extension list. Click Apply. Figure 208 Call Waiting Example2 X2002 User’s Guide...
Page 341: The Call Transfer Screen
X2002’s telephone services with user computers. ZyXEL’s TAPI driver allows you to use Microsoft Outlook from a Windows 2000 or later computer to issue an invite to any person in your address book. When the invite is sent out, the X2002 X2002 User’s Guide...
Page 342: Setting Up The Tapi Server Driver
22.10.1 Setting Up the TAPI Server Driver ZyXEL’s TAPI driver is called the ZyXEL TSP (Telephony Service Provider). Your computer needs to be on the X2002’s LAN. To download and install the server version: Click Configuration > PBX > Call Services > TAPI. Click Download and save the file to your computer.
Page 343 Host field and click Test to make sure you can connect to it. The X2002’s extensions display in the Extension Number list. Click OK. Enter the X2002’s host name or IP address in the Host field and click Test to make sure you can connect to it.
Page 344: Sending Call Invites From Microsoft Outlook
Then click the Advanced tab and make sure a ZyXEL TSP entry appears in the list of providers. 22.10.2 Sending Call Invites from Microsoft Outlook This section shows you how to use the server version of ZyXEL’s TAPI driver in Microsoft Outlook. In Outlook, right-click a contact and select Call Contact. X2002 User’s Guide...
Page 345 Chapter 22 Call Services Click Dialing Options. Use Connect using line to select the X2002 extension you want to call the contact and click OK. Both extensions ring. X2002 User’s Guide...
Page 346 Chapter 22 Call Services X2002 User’s Guide...
Page 347: Acd
If the caller presses the 1 key for English then, the X2002 routes the call to 1 of 3 available agents (A, B, and D) whose IDs appear in the English skill’s associated agent list and based upon their current availability.
Page 348: What You Can Do In This Chapter
The agent-specific feature code is: ***03. This allows an agent to get a login prompt and log into the X2002 to notify the device that his extension is a member of the Automated Call Distribution system. This code is also used to log out.
Page 349 Chapter 23 ACD Auto-Attendant The X2002’s auto-attendant feature is an integral part of the ACD system. When a caller first dials in, the auto-attendant receives the call. The auto-attendant then passes the call to the ACD system. To link the ACD system with the auto-attendant feature: Create at least 2 agent identities in the ACD system (Section 23.3 on page...
Page 350: The Acd Global Screen
Use this screen to set the global “wrap up” time for each extension in the ACD system. This is how long the X2002 waits before sending new calls to the agent. Click Configuration > ACD > ACD Global to open this screen.
Page 351: The Agent Screen
Click this to save your changes. 23.3 The Agent Screen This screen allows you to manage the X2002’s agent identities. It can also serve as a jumping off point for creating new ones or editing ones previously created. Click Configuration > ACD > Agent to open this screen.
Page 352: The Agent Settings Screen
(!) allowed. Create Time When you create a new agent identity, this field is blank. However, when you edit an existing agent identity, this field indicates the date and time when the ID was created. X2002 User’s Guide...
Page 353: The Skill Screen
This displays the description associated with this skill. Create Time This indicates the time and date the skill was created. Click this to add a new skill to the list. Edit Click this to modify an existing skill’s information. X2002 User’s Guide...
Page 354: The Skill Settings Screen
Click either the Add or Edit icons in the Skill List screen to display the options as shown next. Figure 215 Skill > Skill Setting X2002 User’s Guide...
Page 355 Associate this skill with a skill menu. For more on skill menus, see Section 23.5.1 on page 360. Ring Select the method for the X2002 to decide the ring order of extensions Strategy associated with this skill. • Least Recent - This action rings the agent associated with this skill who was least recently called.
Page 356 Action • No Logon Action - If all agents associated with a skill do not log in No Available or log off, then this item defines how the X2002 responds when calls Action are sent to them. • No Available Action - If no agent associated with this skill is...
Page 357 This report occurs periodically and continues until either the caller hangs up or the agent answers. For example, if a caller is second in the queue then the X2002 may say, “You are currently call number 2” every 60 seconds.
Page 358 Available This list indicates all available agents in the X2002. Exten. Member This list indicates all members who are assigned to this skill.
Page 359: The Skill Menu
Click this to remove any selected entries from the list. Select Check a box in an entry row to flag it for deletion. Click this to add a new skill menu to the list. Edit Click this to modify an existing skill menu’s information. X2002 User’s Guide...
Page 360: The Skill Menu Settings
This column in the list indicates the action for a list item. Click this to add an associated Code and Action pair to the list. Apply Click this to save your changes. Cancel Click this to go back to the previous screen without saving your changes. X2002 User’s Guide...
Page 361: System Information
Monitor screens. 24.2 The System Information Screen The System Information screen allows you to view essential information about the X2002. Click Monitor > System Information in the web configurator to view the screen as shown. Figure 218 Monitor > System Information...
Page 362 X2002. Hardware Information CPU(MIPS) This field displays the speed of the processing chip on the X2002 in MIPS (Millions of Instructions Per Second). Memory(MB) This field displays the total RAM memory available on the X2002. This is the memory available for processing functions on the X2002.
Page 363: Snmp
X2002. The number of FXS extensions you are allowed to create on the X2002 is limited by the number of FXS ports you have installed on the X2002. The FXS ports are used to connect analog phones to the X2002.
Page 364 An agent is a management software module that resides in a managed device (the X2002). An agent translates the local management information from the managed device into a form compatible with SNMP. The manager is the console through which network administrators perform network management functions.
Page 365: Supported Mibs
You can download the X2002’s MIBs from www.zyxel.com. 24.3.2 SNMP Traps The X2002 will send traps to the SNMP manager when any one of the following events occurs. Table 138 SNMP Traps...
Page 366: Configuring Snmp
Destination Type the IP address of the station to send your SNMP traps to. Trap Port You may change the port number the X2002 uses for sending traps to the SNMP manager if needed. Apply Click Apply to save your changes back to the X2002.
Page 367: Status Observation
FXO and SIP trunks configured on the X2002. 25.2 What You Can Do in this Chapter • Use the SIP Peer Status screen to view status information about the X2002’s SIP extensions. See Section 25.3 on page 368.
Page 368: The Sip Peer Screen
The Status Observation screens allow you to check the current status of several types of interface. • SIP Peers refer to the X2002’s VoIP extensions, whereas SIP Trunk interfaces are links to other VoIP servers (these may be located locally, or anywhere else in the world).
Page 369 SIP extension. Registration This field displays online, if an IP phone is registered with the X2002. It Status displays offline if no IP phone is registered with the X2002 for a specific extension.
Page 370: The Fxs Peer Status Screen
Chapter 25 Status Observation 25.4 The FXS Peer Status Screen Use the FXS Peer screen to view status information about the X2002’s FXS extensions. Click Monitor > Status Observation > FXS Peer in the web configurator to view the screen as shown.
Page 371: The Bri Peer Status Screen
Chapter 25 Status Observation 25.5 The BRI Peer Status Screen Use the BRI Peer screen to view status information about the X2002’s ISDN extensions. Click Monitor > Status Observation > BRI Peer in the web configurator to view the screen as shown.
Page 372: The Cti Peer Status Screen
Chapter 25 Status Observation 25.6 The CTI Peer Status Screen Use the CTI Peer screen to view status information about the X2002’s Computer Telephony Integration (CTI) connections. There are three types of CTI connection client: Outlook Plugin, TAPI, and V120. This screen displays which clients are registered through CTI.
Page 373: The Fxo Trunk Status Screen
Click Query to update the status detail table in the FXO Trunk section of the screen. Refresh interval Enter how often (seconds) you want the X2002 to update this screen. Click Apply to update the screen immediately. If you do not want this screen to update periodically, enter 0.
Page 374: The Sip Trunk Status Screen
SIP server for this SIP trunk, offline if the X2002 failed to register with the SIP server for this SIP trunk or Auth. Sent if the X2002 is in the process of registering with the SIP server associated with this SIP trunk.
Page 375: The Bri Trunk Status Screen
Click Query to update the status detail table in the BRI Trunk section of the screen. Refresh interval Enter how often (seconds) you want the X2002 to update this screen. Click Apply to update the screen immediately. If you do not want this screen to update periodically, enter 0.
Page 376: The Pri Trunk Status Screen
Click Query to update the status detail table in the PRI Trunk section of the screen. Refresh interval Enter how often (seconds) you want the X2002 to update this screen. Click Apply to update the screen immediately. If you do not want this screen to update periodically, enter 0.
Page 377: The Acd Queue Screen
Skill Number/Name - Select the ACD skill number/name for which you want to view the statistics. Refresh Enter how often (seconds) you want the X2002 to update this screen. interval Click Apply to update the screen immediately. If you do not want this screen to update periodically, enter 0.
Page 378 Note: All of these statistics reset everyday at midnight, or if you make any changes to the associated skill/number, or if you restart the X2002. Once the statistics reset then they begin calculating anew. Agent Name This displays the name of an agent associated with the selected skill/ number.
Page 379 Caller ID This indicates the caller ID of the call. Entered This indicates the time the caller entered the queue. Time Waiting Time This indicates how long the caller has been waiting in the queue. X2002 User’s Guide...
Page 380 Chapter 25 Status Observation X2002 User’s Guide...
Page 381: System Log
The following are sources of events for which the X2002 can create logs: • IPPBX - activities related to the PBX functions of the X2002. Some examples include: an FXS interface card failure or the setup of a new SIP extension.
Page 382: The View Log Screen
26.2 The View Log Screen The web configurator allows you to look at all of the X2002’s logs in one location. Click Report > LOGS > System Log > View Log to open the View Log screen.
Page 383 Click Refresh to renew the log screen. Clear Log Click Clear Log to delete all logs. Total logging This field displays the total number of log entries on the X2002. entries entries per Select the total number of messages that you want to display on one page page.
Page 384: Filter Log Results Screen
Source. Destination This field lists the destination IP address of the incoming packet. This is typically the LAN or WAN IP address of the X2002. Click the column header to sort search results by Destination. Note This field displays additional information about the log entry.
Page 385: The Log Setting Screen
Active Log Click the Active Log Summary button to view and edit the categories Summary the X2002 logs in the internal and external log servers. Apply Click the Apply button to save your changes to the X2002. X2002 User’s Guide...
Page 386: Active Log Summary Screen
The Active Log Summary screen allows you to view and edit the categories the X2002 logs in the internal and external log servers. Click the Active Log Summary button in the Report > LOGS > System Log > Log Setting screen to view the screen as shown next.
Page 387 • Enable All Logs - Select this to log all events. Apply Click this to save your changes and to apply them to the X2002. Cancel Click Cancel to go back to the Log Setting screen without saving your changes.
Page 388: System Log Configuration Screen
Report > LOGS > System Log > Log Setting screen. The screen appears as shown. Use the Log Settings screen to configure to where the X2002 is to send logs; the schedule for when the X2002 is to send logs and which logs and/or immediate alerts the X2002 is to send.
Page 389 • All Logs - all logs generated on the X2002. • IPPBX - all activities related to the PBX functions of the X2002. For example, a an FXS card failure. • User - administrator activity, such as a successful login.
Page 390 Specify the time interval during which the X2002 merges logs with Consolidation identical messages into one log. Period Apply Click this to save your changes and to apply them to the X2002. Cancel Click Cancel to go back to the Log Setting screen without saving your changes. X2002 User’s Guide...
Page 391: Edit Syslog Server Settings Screen
• All Logs - all logs generated on the X2002. • IPPBX - all activities related to the PBX functions of the X2002. • User - administrator activity, such as a successful login. • myZyXEL.com - service registration with the myZyXEL.com website •...
Page 392 • Enable All Logs - Select this to log all events. Apply Click Apply to save your changes back to the X2002. Cancel Click Cancel to go back to the Log Setting screen without saving your changes.
Page 393: Call Detail Record (Cdr)
Call Detail Records (CDRs) are telephone records containing details such as the time of call, duration of call, source telephone number and so on. The X2002 has a built in CDR database that automatically stores calls made to or from its extensions.
Page 394: The Configuration Screen
CDR Database Management via MySQL MySQL is a database management system based on SQL (Structured Query Language). You can configure a MySQL server to collect CDRs from the X2002 and expand the capacity of telephone records you can collect and review.
Page 395 X2002 to record internal calls. Alert Select this to have the X2002 send an email alert to the e-mail address specified in the E-mail Address field when the CDR database is half full.
Page 396: Configure Your Remote Server
Select this to have the X2002 uses the built-in MySQL server to collect server CDR information. Use remote Select this to have the X2002 send a record of each call to the remote server MySQL server you specify in the Server field. Server Type the IP address or the domain name of the server to which you want to send your CDR files.
Page 397: The Backup Screen
X2002. Delete If you no longer want to store a CDR file on the X2002 then check the boxes next to the files you want to delete from the X2002 and click the Delete button.
Page 398: The Query Screen
Chapter 27 Call Detail Record (CDR) 27.4 The Query Screen Use this screen to configure search criteria for call records on the X2002. You also use this screen to execute your query and create CDR reports. Click Report > LOGS > CDR > Query to view the screen as shown next.
Page 399 Alternatively, use the button to select the outbound line group or authority group configured on the X2002 that you want to use as your search criterion. Channel Type the name of the type of channel for which you want to search the call detail record.
Page 400: The Report Screen
The CDR Report screen displays the results of the searches you make in the CDR Query screen. Specify your search criteria and click the Report button in the CDR Query screen to view the screen as shown next. Figure 239 CDR Query > Report X2002 User’s Guide...
Page 401: Cdr Technical Reference
`amaflags` int(11) NOT NULL default '0', `accountcode` varchar(20) NOT NULL default '', `userfield` varchar(255) NOT NULL default '' ALTER TABLE `cdr` ADD INDEX ( `calldate` ); ALTER TABLE `cdr` ADD INDEX ( `dst` ); ALTER TABLE `cdr` ADD INDEX ( `accountcode` ); X2002 User’s Guide...
Page 402 Chapter 27 Call Detail Record (CDR) X2002 User’s Guide...
Page 403: Acd Logs
Note: You should use a MySQL server 5.0 or above for the remote server. You must execute the SQL script downloaded from this screen on your MySQL server before the X2002 starts to work with the remote server. X2002 User’s Guide...
Page 404 ACDs. Alert Select this to have the X2002 send an email alert to the e-mail address specified in the E-mail Address field when the ACD log files database is half full.
Page 405: Configure Your Remote Server
Select this to have the X2002 uses the built-in MySQL server to collect server ACD information. Use remote Select this to have the X2002 send a record of each call to the remote server MySQL server you specify in the Server field. Server Type the IP address or the domain name of the server to which you want to send your ACD files.
Page 406: The Backup Screen
X2002. Delete If you no longer want to store a ACD file on the X2002 then check the boxes next to the files you want to delete from the X2002 and click the Delete button.
Page 407: The Query Screen
Chapter 28 ACD Logs 28.4 The Query Screen Use this screen to configure search criteria for ACD call records on the X2002. You also use this screen to execute your query and create ACD reports. Click Report > LOGS > ACD > Query to view the screen as shown next.
Page 408 Report Click the Report button to display your query results in a report window. Your Internet browser opens up a new window with the query results. X2002 User’s Guide...
Page 409: Acd Report Screen
This field displays the total records created by this report. Report Output The format of your report depends on the criteria you select in the Fields Report > LOGS > ACD > Query page. See Section 28.4 on page 407 for explanation of all criteria. X2002 User’s Guide...
Page 410 Chapter 28 ACD Logs X2002 User’s Guide...
Page 411: Administrator Accounts
This type of account may be assigned to service technicians to perform additional diagnostics on the X2002. • Read only - This account can only view settings on the X2002. Only one person of the same account type can log in at one time.
Page 412: The Logged-In Administrator Screen
Confirm Retype the new password for the currently logged in administrator Password account. Apply Click this to save your changes and to apply them to the X2002. Cancel Click this to begin configuring the fields again. X2002 User’s Guide...
Page 413: The Administrator List Screen
Chapter 29 Administrator Accounts 29.3 The Administrator List Screen Use this screen to manage administrator accounts on the X2002. To access this screen, click Maintenance > Administrator List. Figure 245 Maintenance > Administrator List Each field is described in the following table.
Page 414: Add An Administrator
. This type of account is reserved for use by service technicians for additional diagnostics. • Read only - to allow this account to only be able to view configuration details on the X2002. Apply Click this to save your changes. Cancel Click this to return to the previous screen without saving your changes.
Page 415: Edit An Administrator Account
. This type of account is reserved for use by service technicians for additional diagnostics. • Read only - to allow this account to only be able to view configuration details on the X2002. Apply Click this to save your changes. Cancel Click this to return to the previous screen without saving your changes.
Page 416 Chapter 29 Administrator Accounts X2002 User’s Guide...
Page 417: Diagnostics
The following terms and concepts may help you as you read through the chapter. Privilege to Use Diagnostics Diagnostics is for a debug administrator and full administrator only. You can use an account with “debug admin” or “full admin” privilege rank to log into the X2002 first. (see Administrator Account Types on page 411).
Page 418: The Information Collect Screen
Document (.cap file extension) and can be viewed via a network analyzer such as Ethereal. These files can diagnose communication problems between the X2002 and other network devices. A service technician may ask you to perform a packet capture when troubleshooting connectivity problems on your network.
Page 419 DESCRIPTION Machine ID Collect Now Click Collect Now to capture the configuration details of the X2002. Note: It takes about 1 minute to perform the data collection. Do not try to browse to other screens while the capture is in progress.
Page 420: The Packet Capture Screen
Chapter 30 Diagnostics 30.3 The Packet Capture Screen Use this screen to log network traffic going through the X2002 LAN or WAN interface. This feature is for a debug administrator and full administrator only (see Section 29.3 on page 413). Click Maintenance > Administration >...
Page 421 Capture Now / Click Capture Now to start collecting network traffic information going Stop Capture through the X2002. The Stop Capture button appears after you successfully start a network traffic collection. You can click it to stop the collection any time.
Page 422: The Voice Sniffer Screen
SIP channel type, then only the SIP extensions appear here. Capture Now Click Capture Now to capture the configuration details of the X2002. Note: It takes about 1 minute to perform the packet capture. Do not try to browse to other screens while the capture is in progress.
Page 423 • tgz - This is the Unix TAR filetype. Last Modified This field displays the date and time when the information was collected from the X2002. Size This field displays the size of the file. Download Click Download to save the file to your computer.
Page 424 Chapter 30 Diagnostics X2002 User’s Guide...
Page 425: Inactivity Timer
"0" means a management session never times out, no matter how long it has been left idle (not recommended). Apply Click this to save your changes and to apply them to the X2002. Reset Click this to set every field in this screen to its last-saved value.
Page 426 Chapter 31 X2002 User’s Guide...
Page 427: Remote Management
Remote management allows you to determine which computer(s) can access which X2002 interface. The following figure shows remote management of the X2002 coming in from the WAN. Use HTTPS or SSH to access the X2002 more securely than FTP and a ZyXEL V200 SIP phone.
Page 428: What You Need To Know
It relies upon certificates, public keys, and private keys. HTTPS on the X2002 is used so that you may securely access the X2002 using the web configurator. The SSL protocol specifies that the SSL server (the X2002) must always authenticate itself to the SSL client (the computer which requests the HTTPS connection with the X2002).
Page 429: The Www Screen
Your X2002 supports SSH version 1.5 using RSA authentication and three encryption methods (DES, 3DES and Blowfish). The SSH server is implemented on the X2002 for remote SMT management and file transfer on port 22. Multiple SSH connections are allowed at a time.
Page 430: Www: Add/Edit
32.2.1 WWW: Add/Edit Use this screen to add trusted computer(s) which is allowed to access your X2002’s World Wide Web. Click the add or edit icon in the Maintenance > Administration > Remote Management > WWW screen. Figure 254 WWW > Add/Edit...
Page 431: The Ssh Screen
X2002 using this service. Apply Click this to save your changes and to apply them to the X2002. Cancel Click this to begin configuring the fields again. 32.3 The SSH Screen You can use SSH to access the X2002’s command line interface.
Page 432: Ssh: Add/Edit
32.3.1 SSH: Add/Edit Use this screen to add trusted computer(s) which is allowed to access your X2002 using SSH. Click the add or edit icon in the Maintenance > Administration > Remote Management > SSH screen.
Page 433: The Ftp Screen
Chapter 32 Remote Management 32.4 The FTP Screen You can use FTP (File Transfer Protocol) to upload and download the X2002’s firmware and configuration files, please see the Chapter 34 on page 449 firmware and configuration file maintenance details. To use this feature, your computer must have an FTP client.
Page 434: Ftp: Add/Edit
Click this to begin configuring the fields again. 32.5 The ICMP Screen If an outside user attempts to probe an unsupported port on your X2002, an ICMP response packet is automatically returned. This allows the outside user to know the X2002 exists. Your X2002 supports anti-probing, which prevents the ICMP response packet from being sent.
Page 435 The following table describes the labels in this screen. Table 178 Remote Management > ICMP LABEL DESCRIPTION Activate ICMP The X2002 will not respond to any incoming Ping requests when this is Remote selected. Management White List This field displays the index number of records in this table.
Page 436: Icmp: Add/Edit
Click this to begin configuring the fields again. 32.6 The CTI Screen You can use a ZyXEL V200 SIP phone to access and download the X2002’s phonebook information through port 5038. To view or change your X2002’s CTI settings, click Maintenance >...
Page 437 This field displays trusted CTI-compatible device’s IP addresses that is allowed to communicate with the X2002 using this service. 0.0.0.0 displayed means all devices are allowed to access the X2002 using this service. An IP address displayed (for example, a.b.c.d) means only the device is allowed to access the X2002 using this service.
Page 438: Cti: Add/Edit
32.6.1 CTI: Add/Edit Use this screen to add trusted ZyXEL CTI-compatible SIP phone(s) which is allowed to access your X2002. Click the add or edit icon in the Maintenance > Administration > Remote Management > CTI screen. Figure 262 CTI > Add/Edit The following table describes the labels in this screen.
Page 439 Figure 263 Security Alert Dialog Box (Internet Explorer) Netscape Navigator Warning Messages When you attempt to access the X2002 HTTPS server, a Website Certified by an Unknown Authority screen pops up asking if you trust the server certificate. Click Examine Certificate if you want to verify that the certificate is from the X2002.
Page 440 Chapter 32 Remote Management Select Accept this certificate permanently to import the X2002’s certificate into the SSL client. Figure 264 Security Certificate 1 (Netscape) Figure 265 Security Certificate 2 (Netscape) X2002 User’s Guide...
Page 441 Chapter 32 Remote Management Login Screen After you accept the certificate, the X2002 login screen appears. The lock displayed in the bottom right of the browser status bar denotes a secure connection. Figure 266 Example: Lock Denoting a Secure Connection...
Page 442 SSH client programs. Refer to your SSH client program user’s guide. Example 1: Microsoft Windows This section describes how to access the X2002 using the Secure Shell Client program. Launch the SSH client and specify the connection information (IP address, port number or device name) for the X2002.
Page 443 Figure 268 SSH Example 1: Store Host Key Enter the password to log in to the X2002. The SMT main menu displays next. Example 2: Linux This section describes how to access the X2002 using the OpenSSH client program that comes with most Linux distributions.
Page 444 Enter “ssh –1 192.168.1.1”. This command forces your computer to connect to the X2002 using SSH version 1. If this is the first time you are connecting to the X2002 using SSH, a message displays prompting you to save the host information of the X2002.
Page 445 Chapter 32 Remote Management Use the “put” command to upload a new firmware to the X2002. Figure 271 Secure FTP: Firmware Upload Example $ sftp -1 192.168.1.1 Connecting to 192.168.1.1... The authenticity of host '192.168.1.1 (192.168.1.1)' can't be established. RSA1 key fingerprint is 21:6c:07:25:7e:f4:75:80:ec:af:bd:d4:3d:80:53:d1.
Page 446 Chapter 32 Remote Management X2002 User’s Guide...
Page 447: Tftp Management
33.1 TFTP Management Use Trivial File Transfer Protocol (TFTP) management to load files such as phone firmware to the X2002 so TFTP client devices can check the X2002 for the latest file and download it. To change your X2002’s TFTP settings, click Maintenance > Administration >...
Page 448 Chapter 33 TFTP Management X2002 User’s Guide...
Page 449: System File Maintenance
X2002 is functioning properly. Restore the configuration if you are experiencing problems with the X2002. • Firmware File - The X2002 allows you to upgrade a firmware file from your local computer. You can perform configuration and firmware file maintenance via web configurator, FTP, or console.
Page 450 • Base firmware - This type of file has a “.bin” extension, for example “100AVA2C0.bin”. This file contains basic operating instructions on how the device drivers interact with the main processing unit of the X2002. In other words, when you upload a new “.bin” file you might not see any changes in the GUI of the X2002, but you may experience improved performance.
Page 451: The Backup & Restore Screen
Chapter 34 System File Maintenance 34.2 The Backup & Restore Screen Use this screen to back up or restore a configuration on the X2002. You can also use this screen to reset the X2002 to the factory default settings and add SIP extensions by batch file.
Page 452 Backup Configuration Backup Click this to save the X2002’s current configuration to a file on your computer. Once your device is configured and functioning properly, it is highly recommended that you back up your configuration file before making configuration changes. The backup configuration file is useful if you need to return to your previous settings.
Page 453: Batch Add Sip Extensions Template File
Bob,1000,0000,1111,h261,rfc2833,Bob,Somebody,testing Joe,1001,0000,1111,h261,rfc2833,Joe,Somebody,finance 34.3 The Firmware Upgrade Screen Use this screen to view the current firmware version on the X2002 and to update the X2002 if you have newer firmware. To access this screen, click the Maintenance > Firmware Upgrade. Do not turn off the device while firmware upload is in progress! Figure 274 Maintenance >...
Page 454: Technical Reference
X2002 (See Section 34.3 on page 453): Regardless of which file you want to upload to the X2002, you must first rename it to the internal firmware file name on the X2002: ZLD-current. Example FTP Commands Do the following to upload the firmware and configuration file to the X2002:...
Page 455 Enter your password as requested (the default is “1234”). Enter bin to set transfer mode to binary. Use put to transfer files from the computer to the X2002, for example, put ZLD- current transfers the firmware and configuration that your renamed to ZLD- current to the X2002.
Page 456 Login Type Normal. The server requires a unique User ID and Password to login. The X2002 requires Normal login type. Anonymous. This is when a user I.D. and password is automatically supplied to the server for anonymous access. Anonymous logins will work only if your ISP or service administrator has enabled this option.
Page 457: License Control
X2002’s serial number and WAN MAC address to register it.) Refer to the web site’s on-line help for details. Note: To activate a service on a X2002, you need to access myZyXEL.com via the X2002. 35.1.1 What You Can Do in this Chapter •...
Page 458: Before You Begin
• SIP extension registration - The number of SIP extensions you can create on the X2002 is limited by your service subscription. In order to add more SIP extensions to the X2002, you need to buy an iCard and register for additional extensions via myZyXEL.com.
Page 459: The Registration Screen
Chapter 35 License Control 35.2 The Registration Screen Use this screen to register your X2002 with myZyXEL.com and activate a service, such as a softphone extension license. Click Maintenance > License Control > Registration in the navigation panel to open the screen shown next.
Page 460: The Service Screen
35.3 The Service Screen Use the Service screen to register and enter your license key information (provided in the box with your X2002). You can also view the services to which you currently subscribe. Click Maintenance > License Control > Service to open the screen as shown next.
Page 461: The License Status Screen
This field displays the name (automatically assigned to the X2002) as well as the registration status (Unregistered or Registered) of the X2002. Service This field displays the name of the service available on the X2002. Quantity This field displays the number of licenses you have registered for a each service.
Page 462 Chapter 35 License Control X2002 User’s Guide...
Page 463: Web Portal
Each extension created on the X2002 has an associated account which allows it to log into the web portal. When you login to the web portal you can pick up and make calls using your browser.
Page 464: What You Can Do In This Chapter
Web Portal Login Start your web browser. Type “https://” and the IP address of the X2002 (for example, the default LAN IP address is 192.168.1.12) in the Location or Address field. Press [ENTER]. The login screen appears. Enter your extension number and the associated web password in the upper part of the login screen and click Login.
Page 465: Account Settings
Use this screen to manage the passwords associated with your extension. To access this screen, click Peer info. in the web portal. This is also the first screen you see when you login to the web portal. X2002 User’s Guide...
Page 466 This is a read-only field showing the SIP user name associated with this Name extension. This field is not available for FXS and BRI extensions on the X2002. SIP Auth. Use these fields to change the SIP password associated with this Password extension.
Page 467: Call Forwarding And Blocking
Use this section to configure call forwarding settings for your extension. Setting Office Hours The X2002 has separate rules for call forwarding during office hours than after office hours. The time you configure specifies the office hours for this extension and affects call forwarding during those office hours.
Page 468 Table 190 Forward/Block (continued) LABEL DESCRIPTION DND (Do Not Select Enable and the X2002 will not forward calls to your extension. Disturb) Click on White List to configure telephone numbers which ignore whether you have DND turned on or off. See Section 36.3.2 on page...
Page 469: Office Hours
Reset Click this to begin configuring the fields again. 36.3.1 Office Hours Usese this screen to specify office hours for the X2002. To access this screen, click the Office Hours button in the Forward/Block screen. Figure 282 Office Hour Setting Each field is described in the following table.
Page 470 This section allows you to set a specific day of the year as a holiday, Holiday which the X2002 will then treat as “after office hours”. Date Enter a date in mm/yy format (double digit month / year; for example, 02/09 for February, 2009.)
Page 471: Dnd White List
Use this screen to edit the Find Me List for your extension. This is a list of extensions that the X2002 tries to call if you do not pick up a call. To access this screen, click the Find Me List button in the Forward/Block screen.
Page 472: Blacklist
The X2002 will try to forward the call to the extensions in the list in the order they appear from top to bottom. If the topmost extension in the list does not pick up it tries the one below and so on.
Page 473: Voice Mail Settings
Check this box to delete voicemail messages stored on the X2002 after Mail After they have been e-mailed. Mailed Apply Click this to save your changes and to apply them to the X2002. Reset Click this to begin configuring the fields again. X2002 User’s Guide...
Page 474: Web Phone
Type or use your keypad to enter the phone number you want to dial. The web phone follows the same dialing rules that you have to follow when you are making calls from any other phone connected to the X2002. X2002 User’s Guide...
Page 475: Utility Download
Use the Transfer icon ( ) to forward a call to another extension. 36.6 Utility Download Use this screen to download any X2002 utilities. To access this screen, click the Utility Download tab in the web portal. Figure 288 Utility Download Each field is described in the following table.
Page 476: The Outlook Plugin
Chapter 36 Web Portal 36.6.1 The Outlook Plugin At the time of writing, the only download available in the X2002 Web Portal is the Microsoft Outlook plugin. This small utility allows you to issue an invite to any person in your address book. When the invite is sent out, both your extension and the extension of the invited person ring.
Page 477 Click OK to save your settings and close the dialog. Next, right-click on the Outlook plugin Taskbar menu icon and click Sign In. The icon flashes while the plugin signs in with the X2002. It turns green upon success. If it cannot sign in, an error message pops up.
Page 478: Tapi Client Driver
10 Select a Phone Number. The phone numbers that appear in this list are match the phone numbers associated with the contact in your Outlook address book. 11 Click the Dial button. The X2002 rings both your phone and the phone number of the person you selected Note: If you cannot sign in, open the X2002 web configurator Maintenance >...
Page 479 ZyXEL TAPI client. Unzip the file and run it, following the on-screen instructions to install it. In the Setting dialog window: Host - enter the X2002’s host name or IP address. Extension Number - enter your extension number X2002 User’s Guide...
Page 480 Chapter 36 Web Portal PIN Code - enter your PIN code Click Test to make sure you can connect to the X2002. After “Connect Success” displays, click Refresh to update your extension in the Extension Number field. Click OK. To confirm that the driver is installed, click start > Control Panel > Phone and Modem Options.
Page 481: Sending Call Invites From Microsoft Outlook
Chapter 36 Web Portal 36.6.3 Sending Call Invites from Microsoft Outlook In Outlook, right-click a contact and click Call Contact. Your extension and the called party’s extension both ring. X2002 User’s Guide...
Page 482 Chapter 36 Web Portal X2002 User’s Guide...
Page 483: Ivr System
The X2002 has a personal IVR system which allows users to edit some of their personal (unique to each extension) settings. The IVR system on the X2002 allows users to: •...
Page 484 IVR menus via pre-recorded audio prompts. If a user fails to authenticate, the X2002 plays a message indicating that an incorrect password was entered and the call is dropped.
Page 485 Forward, Busy Forward, No Answer Forward, After Office Hours (forward) and Blacklist functions. You can also specify the telephone extension you want your calls forwarded to or alternatively you can choose to forward calls to your voicemail. X2002 User’s Guide...
Page 486 Chapter 37 IVR System Section 13.3.13 on page 218 for more information on call forwarding features and how to configure office hours settings for individual extensions. Figure 291 IVR: Call Forward & Blacklist X2002 User’s Guide...
Page 487 Blind Forward Number Voicemail Back Disable Enter Forward Enable Busy Forward Number Voicemail Back Disable Enter Forward Enable No Answer Number Forward Voicemail Back Disable Enter Forward After Office Enable Number Hours Voicemail Back Disable Blacklist Enable Back X2002 User’s Guide...
Page 488 You can also have the system erase your voicemail from the X2002 once it has been forwarded to your email inbox. Enable this option if you do not want to use the built-in flash memory on the X2002 to store your voicemail messages.
Page 489: Troubleshooting
Make sure you are using the power adaptor or cord included with the X2002. Make sure the power adaptor or cord is connected to the X2002 and plugged in to an appropriate power source. Make sure the power source is turned on.
Page 490: X2002 Access And Login
496. Use the command “network interface show ip all” to check the WAN and LAN IP addresses of the X2002. Enter the initrd screens and change the X2002’s IP address to the WAN/LAN default (see Section 38.6.3 on page 497).
Page 491 Chapter 38 Troubleshooting If this does not work, you have to reset the X2002 to its factory defaults. See Section 34.2 on page 451. I forgot the password The default password is 1234. Enter the initrd screens and reset the admin password to its default (see Section 38.6.3 on page...
Page 492 Chapter 38 Troubleshooting Press the RESET button on the front panel of the X2002 to reset to its factory defaults. Then try to access the X2002 with the default IP address. See Section 34.2 on page 451. If the problem continues, contact the network administrator or vendor, or try one of the advanced suggestions.
Page 493: Internet Access
Make sure you entered your network settings correctly in the wizard or in the Configuration > Network. Connect a computer in the same network as the X2002’s WAN. Check if you can access the X2002, the X2002’s gateway, and Internet from the computer. See the...
Page 494: Advanced Features
There might be a lot of traffic on the network. Look at the LEDs, and check Section 1.4 on page 32. If the X2002 is sending or receiving a lot of information, try closing some programs that use the Internet, especially peer-to-peer applications. Reboot the X2002.
Page 495: Reset The X2002 To Its Factory Defaults
38.5 Reset the X2002 to Its Factory Defaults If you reset the X2002, you lose all of the changes you have made. The X2002 re- loads its default settings, and the password resets to 1234. You have to make all of your changes again.
Page 496: The Console Port
In some special circumstances, such as when you forget your admin password or the X2002’s LAN IP address, you may need to log in directly to the command line and make changes to the configuration there. The following sections show you how to do this.
Page 497: The Initrd Screens
38.6.3 The Initrd Screens Initrd is a shell that contains special commands not available in the regular command line interface. It allows you to reset the X2002 to the default WAN/LAN settings, check the file system integrity, and reset the admin password.
Page 498 Check File System Select this to run the check file system command. This ensures the integrity of the data blocks stored in the X2002’s internal memory. If a problem is discovered, it automatically attempts to correct it. Admin Default Select this to restore the admin to password to its default, “1234”.
Page 499 Type exit to return to the main menu. Reboot Select this to restart the X2002. This is the only way to exit the initrd screens and return to the normal command line. Note: Once you select this option, the device immediately shuts down and restarts without confirmation.
Page 500 Chapter 38 Troubleshooting 38.6.3.2 The IP Address Screen This screen allows you to configure the X2002’s WAN and LAN IP settings. Figure 295 The IP Address Screen +------------IP Address------------+ | Wan_ip_realtime Host Netmask | Wan_gw_realtime Host | Lan_ip_realtime Host Netmask...
Page 501: Product Specifications
H A P T E R Product Specifications The following tables summarize the X2002’s hardware and firmware features. Table 202 Hardware Specifications SPECIFICATION DESCRIPTION Dimensions Standard 19” rack mountable 438 mm (W) x 309 mm (D) x 66 mm (H) Weight 5.6 Kg...
Page 502 The X2002 performs SIP proxy, registrar and redirect server functions. Auto Provisioning The X2002 can send auto configuration files to ZyXEL IP phones (for example, V100, V300 and V500). The X2002 can mark outgoing VoIP frames with DiffServ code point values, ToS priority values or user specified values for the ToS field in the IP header.
Page 503 The X2002 can automatically call back a busy extension once it frees up. Call Parking The X2002 allows you to put a call on hold and pick up the call again from another location within your organization. X2002 User’s Guide...
Page 504 X2002. Note: Only upload firmware for your specific model! Configuration Backup & Make a copy of the X2002’s configuration and put it back on the Restoration X2002 later if you decide you want to revert back to an earlier configuration.
Page 505 ISDN PRI Cable (E1/T1) Pin Assignments Use RJ-48 cables to connect the ISDN PRI ports to the PBX (Private Branch Exchange). The following diagram and chart show the pin assignments of the ISDN PRI cable. Figure 296 ISDN PRI Cable Pin Assignments X2002 User’s Guide...
Page 506 ISDN BRI Cable Pin Assignments Use RJ-45 cables to connect the ISDN BRI ports to ISDN phones or PBXs. The following diagram and chart show the pin assignments of the ISDN BRI cable. Figure 297 ISDN BRI Cable Pin Assignments X2002 User’s Guide...
Page 507 RJ-45 PIN SIGNAL No connect No connect Transmit Data + <--> Transmit Data - Receive Data + <--> Receive Data - Receive Data - <--> Receive Data + Transmit Data - <--> Transmit Data + No connect No connect X2002 User’s Guide...
Page 508 Chapter 39 Product Specifications X2002 User’s Guide...
Page 509: Appendix A Ip Addresses And Subnetting
192.168.1.1). Each of these four parts is known as an octet. An octet is an eight-digit binary number (for example 11000000, which is 192 in decimal notation). Therefore, each octet has a possible range of 00000000 to 11111111 in binary, or 0 to 255 in decimal. X2002 User’s Guide...
Page 510 Table 207 IP Address Network Number and Host ID Example OCTET: OCTET: OCTET: OCTET (192) (168) IP Address (Binary) 11000000 10101000 00000001 00000010 Subnet Mask (Binary) 11111111 11111111 11111111 00000000 Network Number 11000000 10101000 00000001 Host ID 00000010 X2002 User’s Guide...
Page 511 MAXIMUM NUMBER OF SUBNET MASK HOST ID SIZE HOSTS 8 bits 255.0.0.0 24 bits – 2 16777214 16 bits 255.255.0.0 16 bits – 2 65534 24 bits 255.255.255.0 8 bits – 2 29 bits 255.255.255.2 3 bits – 2 X2002 User’s Guide...
Page 512 In this example, the company network address is 192.168.1.0. The first three octets of the address (192.168.1) are the network number, and the remaining octet is the host ID, allowing a maximum of 2 – 2 or 254 possible hosts. X2002 User’s Guide...
Page 513 You can “borrow” one of the host ID bits to divide the network 192.168.1.0 into two separate sub-networks. The subnet mask is now 25 bits (255.255.255.128 or /25). The “borrowed” host ID bit can have a value of either 0 or 1, allowing two subnets; 192.168.1.0 /25 and 192.168.1.128 /25. X2002 User’s Guide...
Page 514 Similarly, to divide a 24-bit address into four subnets, you need to “borrow” two host ID bits to give four possible combinations (00, 01, 10 and 11). The subnet mask is 26 bits (11111111.11111111.11111111.11000000) or 255.255.255.192. X2002 User’s Guide...
Page 515 Lowest Host ID: 192.168.1.129 192.168.1.128 Broadcast Address: Highest Host ID: 192.168.1.190 192.168.1.191 Table 214 Subnet 4 LAST OCTET BIT IP/SUBNET MASK NETWORK NUMBER VALUE IP Address 192.168.1. IP Address (Binary) 11000000.10101000.00000001 11000000 Subnet Mask (Binary) 11111111.11111111.11111111 11000000 X2002 User’s Guide...
Page 516 The following table is a summary for subnet planning on a network with a 24-bit network number. Table 216 24-bit Network Number Subnet Planning NO. “BORROWED” NO. HOSTS PER SUBNET MASK NO. SUBNETS HOST BITS SUBNET 255.255.255.128 (/25) 255.255.255.192 (/26) 255.255.255.224 (/27) 255.255.255.240 (/28) 255.255.255.248 (/29) 255.255.255.252 (/30) 255.255.255.254 (/31) X2002 User’s Guide...
Page 517 You must also enable Network Address Translation (NAT) on the X2002. Once you have decided on the network number, pick an IP address for your X2002 that is easy to remember (for instance, 192.168.1.1) but make sure that no other device on your network is using that IP address.
Page 518 Appendix A IP Addresses and Subnetting you entered. You don't need to change the subnet mask computed by the X2002 unless you are instructed to do otherwise. Private IP Addresses Every machine on the Internet must have a unique address. If your networks are isolated from the Internet (running only between two branch offices, for example) you can assign any IP addresses to the hosts without problems.
Page 519 Figure 302 Conflicting Computer IP Addresses Example Conflicting Computer and Router IP Addresses Example More than one device cannot use the same IP address. In the following example, the computer and the router’s LAN port both use 192.168.1.1 as the IP address. X2002 User’s Guide...
Page 520 Appendix A IP Addresses and Subnetting The computer cannot access the Internet. This problem can be solved by assigning a different IP address to the computer or the router’s LAN port. Figure 303 Conflicting Computer and Router IP Addresses Example X2002 User’s Guide...
Page 521: Appendix B Open Software Announcements
NOTICE AS BELOW FOR THE SOFTWARE. 1.Grant of License for Personal Use ZyXEL Communications Corp. ("ZyXEL") grants you a non-exclusive, non- sublicense, non-transferable license to use the program with which this license is distributed (the "Software"), including any documentation files accompanying the Software ("Documentation"), for internal business use only, for up to the number...
Page 522 To the extent that the Software contains third party software, ZyXEL has no express or implied obligation to provide any technical or other support for such software. Please contact the appropriate software vendor or manufacturer directly for technical support and customer service related to its software and products. X2002 User’s Guide...
Page 523 OTHERWISE SHALL BE EQUAL TO THE PURCHASE PRICE, BUT SHALL IN NO EVENT EXCEED THE PRODUCT’S PRICE. BECAUSE SOME STATES/COUNTRIES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. 8.Export Restrictions X2002 User’s Guide...
Page 524 If any part of this License Agreement is found invalid or unenforceable by a court of competent jurisdiction, the remainder of this License Agreement shall be interpreted so as to reasonably effect the intention of the parties. X2002 User’s Guide...
Page 525 AN ACTION OF CONTRACT, NEGLIGENCE OR OTHER TORTIOUS ACTION, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE. This Product includes busybox, msmtp, proftpd, syslog-ng, iptables, Linux kernel, asterisk, monit, hc-cron, ez-ipupdate, and mysql software under GPL license. X2002 User’s Guide...
Page 526 Finally, any free program is threatened constantly by software patents. We wish to avoid the danger that redistributors of a free program will individually obtain patent licenses, in effect making the program proprietary. To prevent this, we X2002 User’s Guide...
Page 527 (or else, saying that you provide a warranty) and that users may redistribute the program under these conditions, and telling the user how to view a copy of this License. (Exception: if the Program X2002 User’s Guide...
Page 528 If distribution of executable or object code is made by offering access to copy from a designated place, then offering equivalent access to copy the source code from the same X2002 User’s Guide...
Page 529 This section is intended to make thoroughly clear what is believed to be a consequence of the rest of this License. X2002 User’s Guide...
Page 530 OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE PROGRAM (INCLUDING BUT NOT LIMITED TO LOSS OF DATA OR DATA BEING RENDERED INACCURATE OR LOSSES SUSTAINED BY YOU OR THIRD PARTIES OR A FAILURE OF THE PROGRAM TO OPERATE WITH ANY OTHER PROGRAMS), EVEN X2002 User’s Guide...
Page 531 THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. This Product includes activa software under the MPL License X2002 User’s Guide...
Page 532 Initial Developer in the Source Code notice required by Exhibit A. 1.7. "Larger Work" means a work which combines Covered Code or portions thereof with code not governed by the terms of this License. 1.8. "License" means this document. 1.8.1. "Licensable" X2002 User’s Guide...
Page 533 "control" means (a) the power, direct or indirect, to cause the direction or management of such entity, whether by contract or otherwise, or (b) ownership of more than fifty percent (50%) of the outstanding shares or beneficial ownership of such entity. X2002 User’s Guide...
Page 534 Contributor first makes Commercial Use of the Covered Code. d.Notwithstanding Section 2.2 (b) above, no patent license is granted: 1) for any code that Contributor has deleted from the Contributor Version; 2) separate from the Contributor Version; 3) for infringements caused by: i) third party X2002 User’s Guide...
Page 535 Covered Code. 3.4. Intellectual Property Matters (a) Third Party Claims If Contributor has knowledge that a license under a third party's intellectual property rights is required to exercise the rights granted by such Contributor X2002 User’s Guide...
Page 536 You include a notice stating that the Source Code version of the Covered Code is available under the terms of this License, including a description of how and where You have fulfilled the obligations of Section 3.2. The notice must be conspicuously X2002 User’s Guide...
Page 537 6.2. Effect of New Versions Once Covered Code has been published under a particular version of the License, You may always continue to use it under the terms of that version. You may also X2002 User’s Guide...
Page 538 Participant to You under Sections 2.1 and/ or 2.2 of this License shall, upon 60 days notice from Participant terminate prospectively, unless if within 60 days after receipt of notice You either: (i) agree X2002 User’s Guide...
Page 539 10. U.S. government end users The Covered Code is a "commercial item," as that term is defined in 48 C.F.R. 2.101 (Oct. 1995), consisting of "commercial computer software" and "commercial computer software documentation," as such terms are used in 48 X2002 User’s Guide...
Page 540 "The contents of this file are subject to the Mozilla Public License Version 1.1 (the "License"); you may not use this file except in compliance with the License. You may obtain a copy of the License at http://www.mozilla.org/MPL/ X2002 User’s Guide...
Page 541 Source Code files of the Original Code. You should use the text of this Exhibit A rather than the text found in the Original Code Source Code for Your Modifications. This Product includes php software under PHP license. The PHP License, version 3.01 X2002 User’s Guide...
Page 542 Once covered code has been published under a particular version of the license, you may always continue to use it under the terms of that version. You may also choose to use such covered code X2002 User’s Guide...
Page 543 This software consists of voluntary contributions made by many individuals on behalf of the PHP Group. The PHP Group can be contacted via Email at group@php.net. For more information on the PHP Group and the PHP project, X2002 User’s Guide...
Page 544 Appendix B Open Software Announcements please see <http://www.php.net>. PHP includes the Zend Engine, freely available at <http://www.zend.com>. X2002 User’s Guide...
Page 545: Appendix C Legal Information
ZyXEL Communications Corporation. Published by ZyXEL Communications Corporation. All rights reserved. Disclaimers ZyXEL does not assume any liability arising out of the application or use of any products, or software described herein.
Page 546 Cet appareil numérique de la classe A est conforme à la norme NMB-003 du Canada. Viewing Certifications Go to http://www.zyxel.com. Select your product on the ZyXEL home page to go to that product's page. Select the certification you wish to view from this page. X2002 User’s Guide...
Page 547 To obtain the services of this warranty, contact your vendor. You may also refer to the warranty policy for the region in which you bought the device at http:// www.zyxel.com/web/support_warranty_info.php. Registration Register your product online to receive e-mail notices of firmware upgrades and information at www.zyxel.com. X2002 User’s Guide...
Page 548 Appendix C Legal Information X2002 User’s Guide...
Page 549: Index
185, 223 LCRs 55, 64, 71, 314 extension settings limitations FXO line settings management telephones 35, 368 overview status query Analog Telephone Adapter ring groups see ATA SIP peer Analysis-by-Synthesis Auto Attendant see AbS see AA X2002 User’s Guide...
Page 550 141, 208, 211, 467, 472 distinctive ring blind forward emergency call blocking calls 141, 200, 205, 467 127, 150 call transfer 141, 323, 341 connections configuration extensions call waiting 323, 337 adding configuration status X2002 User’s Guide...
Page 551 DDNS 112, 113, 117 and trusted peers debug admin 411, 417 G.723.1 decoders SIP trunk 202, 213, 214 default gateway 113, 116 coder/decoders 202, 223 default IP addresses commands delay logging in 167, 168 Delta PCM compression X2002 User’s Guide...
Page 552 Domain Name System see DNS user login drop precedence voice mail DSCP VoIP 167, 168 web portal 30, 185 channel assignation external lines channel detection see outbound line groups channel sharing external time server channels management module hatch installation X2002 User’s Guide...
Page 553 H.263 36, 50 202, 224 settings H.264 trunk 36, 51, 68, 254 adding and editing 259, 262 hard drive 30, 501 status 373, 375, 376 hardware information FXO trunk help, web configurator auto-attendant hold 323, 325 X2002 User’s Guide...
Page 554 287, 289 incoming calls MSNs distinctive ring network configuration, tutorial handling NT mode second call phone status transfering 127, 150 information TE mode Integrated Services Digital Network see ISDN 112, 116 ITSP Interactive Voice Response 27, 36, 254 X2002 User’s Guide...
Page 555 53, 69 Management Information Base, see MIB LDAP 29, 177, 181 managing administrator accounts Least Cost Routing managing authority groups 313, 314 see LCR managing auto-attendant 32, 33, 502 managing outbound line groups 258, 313, 316 legacy PBX X2002 User’s Guide...
Page 556 135, 139 113, 517 packet capturing 418, 420 navigation panel packet capturing,tutorial Network Address Translation packet forwarding see NAT packet loss network congestion page groups 225, 317 network deployment adding overview X2002 User’s Guide...
Page 557 27, 36, 254 reget license information connections to 50, 367 service license refresh PSTN calls, tutorial viewing license status Public Safety Answering Point related documentation see PSAP reliability Public Switched Telephone Network remote alarm indication see PSTN X2002 User’s Guide...
Page 558 29, 117 settings ring, distinctive trunk 58, 254, 368 route adding and editing 129, 167 auto-attendant DTMF caller ID X2002 User’s Guide...
Page 559 TFTP streaming video throughput subnet 113, 114, 120, 509 time and date mask time protocol 112, 119 mask notation, alternative time zone subnetting time-based auto-attendant configuration subscription time-critical applications number of ZyXEL softphones tones subscription services X2002 User’s Guide...
Page 560 ISDN network configuration extensions ITSP calls gateways ITSP connection interconnected LCRs 53, 61, 69 trunks multiple SIP extensions overview packet capturing PSTN calls 111, 112, 116 and PPPoE IP address warranty u-law note upgrading firmware X2002 User’s Guide...
Page 561 474, 475 white list weight white list 200, 467 Do Not Disturb remote management ICMP ZyXEL V200 Wide Area Network see WAN wildcard X2002 User’s Guide...
Page 562 Index X2002 User’s Guide...

ZyXEL Communications X2002 User Manual

About this User's Guide

Document Conventions

Safety Warnings

Contents Overview

Table of Contents

User's Guide

PART I User's Guide

Chapter 1 Introduction

Chapter 2 How It Works

Chapter 3 Tutorials

Technical Reference

Part II: Technical Reference

Chapter 4 The Web Configurator

Chapter 5 Network Deployment

Chapter 6 Server

Chapter 7 Auto Provision

Chapter 8 Qos

Chapter 9 Voice Mail

Chapter 10 Phonebook

Chapter 11 DSP Management

Chapter 12 Office Hours

Chapter 13 Authority Group

Chapter 14 Ring Group

Chapter 15 Pickup Group

Chapter 16

Click-To-Talk Group

Chapter 17 Group Access Code

Chapter 18 Outbound Line Group

Chapter 19 Auto-Attendant

Chapter 20 LCR

Chapter 21 Group Management

Chapter 22 Call Services

Quick Links

Related Manuals for ZyXEL Communications X2002

Summary of Contents for ZyXEL Communications X2002