Page 1 X2002 IP-PBX User’s Guide Version 1.00 12/2008 Edition 1 www.zyxel.com...
Page 3: About This User's Guide
About This User's Guide About This User's Guide Intended Audience This manual is intended for people who want to configure the X2002 using the web configurator. You should have at least a basic knowledge of TCP/IP networking concepts and topology.
Page 4: Document Conventions
Syntax Conventions • The X2002 may be referred to as the “X2002”, the “device” or the “system” in this User’s Guide. • Product labels, screen names, field labels and field choices are all in bold font.
Page 5 Document Conventions Icons Used in Figures Figures in this User’s Guide may use the following generic icons. The X2002 icon is not an exact representation of your device. The X2002 Computer Notebook computer Server DSLAM Firewall Telephone Switch Router Internet...
Page 6: Safety Warnings
• Use only No. 26 AWG (American Wire Gauge) or larger telecommunication line cord. (uses telephone wires, such as IP DSLAM, DSL or ISDN products, a product has lifeline or connected to the PSTN network (a modem or has a built-in modem for example)) X2002 User’s Guide...
Page 7 Your product is marked with this symbol, which is known as the WEEE mark. WEEE stands for Waste Electronics and Electrical Equipment. It means that used electrical and electronic products should not be mixed with general waste. Used electrical and electronic equipment should be treated separately. X2002 User’s Guide...
Page 8 Safety Warnings X2002 User’s Guide...
Page 9: Table Of Contents
Contents Overview Contents Overview Introduction and Tutorials ..................... 37 Getting to Know Your X2002 ..................... 39 How It Works ..........................47 Tutorials ............................. 51 Phone User Tutorial ........................83 Web Configurator & Network Setup ..................91 The Web Configurator ....................... 93 Network Deployment .......................
Page 10 Contents Overview Remote Management ......................319 System File Maintenance ......................335 License Control ........................341 Web Portal ..........................345 Web Portal ..........................347 Appendices & Index ......................357 Product Specifications ......................359 X2002 User’s Guide...
Page 11 1.1.1 Voice over Internet Protocol (VoIP) Implementation ..........40 1.1.2 PBX Telephony Features ................... 41 1.1.3 Scalable Design ......................41 1.2 Ways to Manage the X2002 ....................42 1.3 Good Habits for Managing the X2002 ................. 42 1.4 LEDs ............................ 43 Chapter 2 How It Works ........................... 47 2.1 Call Routing .........................
Page 12 5.4 Dashboard - System Information ..................98 5.5 Saving Your Configuration ....................100 5.6 Icons in the Web Configurator ................... 100 5.7 Resetting the X2002 ......................101 5.8 Rebooting the X2002 ......................101 5.9 Logging Out of the Web Configurator ................101 5.10 Help ..........................
Page 13 8.1 Overview ..........................131 8.1.1 What You Can Do in the Auto Provision Screen ............131 8.1.2 What You Need to Know About Auto Provision ............131 8.1.3 Before You Begin ..................... 132 8.2 Auto Provision Screen ...................... 133 X2002 User’s Guide...
Page 14 12.1.3 Before You Begin ....................158 12.2 Installing and Removing the DSP Module ............... 158 12.2.1 How to Install a DSP Module ................. 158 12.2.2 How to Remove a DSP Module ................158 12.3 The DSP Management Screen ..................159 X2002 User’s Guide...
Page 15 14.2.22 The BRI Extension Call Forward Screen ............. 187 14.2.23 The BRI Extension Voice Mail Screen ..............188 14.2.24 The BRI Extension Advanced Screen ..............188 14.3 Technical Reference ......................189 Chapter 15 Ring Group ..........................191 15.1 Overview .......................... 191 X2002 User’s Guide...
Page 16 18.4 Add/Edit PRI Trunk ......................216 18.4.1 Configure a PRI Trunk ................... 217 18.4.2 Auto-Attendant for Incoming PRI Calls ..............219 18.5 Add/Edit BRI Trunk ......................220 18.5.1 Configure a BRI Trunk ................... 220 18.5.2 Auto-Attendant for Incoming BRI Calls ..............222 X2002 User’s Guide...
Page 17 21.1.2 What You Need to Know About Group Management ..........254 21.1.3 Before You Begin ....................257 21.2 The Group Management Screen ..................258 21.2.1 The Edit Group Management Associations Screens ..........259 Chapter 22 Call Services.......................... 261 22.1 Overview .......................... 261 X2002 User’s Guide...
Page 18 24.5 The BRI Peer Status Screen ................... 284 24.6 The FXO Trunk Status Screen ..................285 24.7 The SIP Trunk Status Screen ..................286 24.8 The BRI Trunk Status Screen ..................287 24.9 The PRI Trunk Status Screen ..................288 X2002 User’s Guide...
Page 19 28.1.1 What You Can Do in the Diagnostics Screen ............313 28.1.2 What You Need to Know About Diagnostics ............313 28.2 The Information Collect Screen ..................314 28.3 The Packet Capture Screen .................... 315 Chapter 29 Inactivity Timer........................317 X2002 User’s Guide...
Page 20 32.1.2 What You Need to Know About the License Control Screens ........ 341 32.1.3 Before You Begin ....................342 32.2 The Registration Screen ....................342 32.3 The Service Screen ......................343 32.4 The License Status Screen ....................344 X2002 User’s Guide...
Page 21 Product Specifications ......................359 Appendix A Personal IVR..................... 365 Appendix B IP Addresses and Subnetting ................369 Appendix C Open Software Announcements ............... 379 Appendix D Legal Information ....................399 Appendix E Customer Support..................... 403 Index............................409 X2002 User’s Guide...
Page 22 X2002 User’s Guide...
Page 23 Figure 1 IP PBX Example ........................39 Figure 2 SIP Devices and the X2002 ....................40 Figure 3 Scalable Design ........................41 Figure 4 LEDs ............................43 Figure 5 FXS and FXO Ports ......................... 48 Figure 6 Auto-Attendant ........................48 Figure 7 Outbound Call Routing - Basic ....................
Page 24 Figure 82 Tutorial: Find Me List ......................87 Figure 83 Tutorial: Black List ........................87 Figure 84 Tutorial: Voicemail Tab ......................87 Figure 85 Tutorial: Setting Up Voicemail ....................88 Figure 86 Tutorial: Web Phone Tab ......................88 X2002 User’s Guide...
Page 25 Figure 102 Configuration > Network > Static Route > Add ..............110 Figure 103 Configuration > Network > VLAN ..................111 Figure 104 SIP Devices and the X2002 ....................115 Figure 105 Q.SIG Configuration Example .....................117 Figure 106 Avoid Voice Channel Collision in Q.SIG ................118 Figure 107 Configuration >...
Page 26 Figure 168 Add Ring Group ........................193 Figure 169 Ring Group for Marketing ....................193 Figure 170 Ring Group for Marketing ....................193 Figure 171 Ring Group for Marketing ....................194 Figure 172 Configuration > PBX > Group Management ............... 194 X2002 User’s Guide...
Page 27 Figure 211 Example: Auto-Attendant Custom Structure ..............235 Figure 212 Auto-Attendant Menus ......................235 Figure 213 Configuration > PBX > Outbound Line Management > Auto-Attendant ......236 Figure 214 Add/Edit Auto-Attendant ..................... 237 Figure 215 Auto-Attendant Menu Settings ................... 238 X2002 User’s Guide...
Page 28 Figure 255 Monitor > Status Observation > FXS Peer ................ 283 Figure 256 Monitor > Status Observation > BRI Peer ................. 284 Figure 257 Monitor > Status Observation > FXO Trunk ..............285 Figure 258 Monitor > Status Observation > SIP Trunk ................ 286 X2002 User’s Guide...
Page 29 Figure 298 Maintenance > License Control > Registration ..............342 Figure 299 Maintenance > License Control > Service ................343 Figure 300 Maintenance > License Control > License Status .............. 344 Figure 301 Web Portal Overview ......................347 X2002 User’s Guide...
Page 30 Figure 318 Subnetting Example: After Subnetting ................373 Figure 319 Conflicting Computer IP Addresses Example ..............377 Figure 320 Conflicting Computer IP Addresses Example ..............377 Figure 321 Conflicting Computer and Router IP Addresses Example ..........378 X2002 User’s Guide...
Page 31 Table 40 Configuration > PBX > Server Configuration > Office Hour ..........162 Table 41 Configuration > PBX > Extension Management > Authority Group ........165 Table 42 Extension Query Result ......................166 Table 43 Add/Edit Authority Group ...................... 167 X2002 User’s Guide...
Page 32 Table 82 Add/Edit SIP Trunk ........................ 223 Table 83 Configure a SIP Trunk ......................225 Table 84 AA for SIP Trunks ......................... 227 Table 85 Add/Edit Trusted Peer ......................228 Table 86 Trusted Peer Configuration ....................229 X2002 User’s Guide...
Page 33 Table 126 Report > LOGS > System Log > Log Setting > Edit Remote Log ........299 Table 127 Report > LOGS > CDR > Management ................303 Table 128 Report > LOGS > CDR > Backup List ................. 304 Table 129 Report > LOGS > CDR > CDR Query ................. 305 X2002 User’s Guide...
Page 34 Table 167 Subnet Masks ........................371 Table 168 Maximum Host Numbers ....................371 Table 169 Alternative Subnet Mask Notation ..................371 Table 170 Subnet 1 ..........................373 Table 171 Subnet 2 ..........................374 Table 172 Subnet 3 ..........................374 X2002 User’s Guide...
Page 35 Table 173 Subnet 4 ..........................374 Table 174 Eight Subnets ........................374 Table 175 24-bit Network Number Subnet Planning ................375 Table 176 16-bit Network Number Subnet Planning ................375 X2002 User’s Guide...
Page 36 X2002 User’s Guide...
Page 37: Introduction And Tutorials
Introduction and Tutorials Getting to Know Your X2002 (39) How It Works (47) Tutorials (51) Phone User Tutorial (83)
Page 39: Getting To Know Your X2002
H A P T E R Getting to Know Your X2002 This chapter introduces the main features and applications of the X2002. 1.1 Introduction An IP PBX is a telephone exchange device located at a company site which allows an organization to set up and control calls.
Page 40: Voice Over Internet Protocol (Voip) Implementation
F: SIP Servers - Servers (D) located at your Internet Telephony Service Provider (ITSP) which process outgoing calls from the X2002 and direct them to IP phones on the Internet or traditional phones on the PSTN.
Page 41: Pbx Telephony Features
Chapter 1 Getting to Know Your X2002 1.1.2 PBX Telephony Features The X2002 allows you to set up and manage features on an internal telephone network without relying on your telephone service provider. The following are just a few examples: •...
Page 42: Ways To Manage The X2002
• FTP. Use FTP for firmware upgrades. 1.3 Good Habits for Managing the X2002 Do the following things regularly to make the X2002 more secure and to manage the X2002 more effectively. • Change the administrator password. Use a password that’s not easy to guess and that consists of different types of characters, such as numbers and letters.
Page 43: Leds
Chapter 1 Getting to Know Your X2002 1.4 LEDs The following figure shows the LEDs on the X2002 and its associated interface cards. Figure 4 LEDs FXO/FXS X2002 User’s Guide...
Page 44 The fan is off. FXS, FXO, FXS/FXO, ISDN BRI Interface Card LEDs Green The interface card is functioning properly. The interface card is off or is not recognized by the X2002. Blinking There is a self-test failure during boot up. FXS 1~4, Green The line is in use.
Page 45 Chapter 1 Getting to Know Your X2002 Table 1 LEDs (continued) COLOR STATUS DESCRIPTION All 4 LEDs Blinking System fails. There is a system configuration error. X2002 User’s Guide...
Page 46 Chapter 1 Getting to Know Your X2002 X2002 User’s Guide...
Page 47: How It Works
The following are some terms related to ZyXEL’s IP-PBX implementation. • Extension - This is a unique number assigned to each telephone connected to the X2002. Extensions are used to make calls between phones connected to the X2002 and to route calls from the outside world to their correct target.
Page 48 • FXO (Foreign Exchange Office) Trunk - This type of outbound line group consists of telephone cables connected to ports on an FXO interface card on the X2002. The telephone cables lead to the PSTN (Public Switched Telephone Network), or in other words your traditional (non-VoIP) telephone company.
Page 49: Internal Call Routing
Internal call routing refers to calls between extensions on the X2002. People simply dial the extension they want to call. The X2002 checks to see if the number dialed is an existing extension and forwards the call to that extension. The X2002 by default allows people with extensions from one authority group to call extensions in another authority group.
Page 50 The configuration requirement for setting up outbound call routing are: 1 Create an authority group. 2 Create extensions in the authority group. 3 Create an outbound line group. 4 Create LCRs and add outbound line groups to them. 5 Associate LCRs to authority groups. X2002 User’s Guide...
Page 51: Tutorials
Tutorials This chapter provides some examples of using the web configurator to set up and use the X2002. Specifically, the tutorials will show you how to set up the X2002 for a telephone network as shown in the following figure.
Page 52: Making Internal Calls
3.1.1 Configure SIP Extensions The following section introduces how to create the authority group called Basic and ten SIP extensions 1001 to 1010 on the X2002. The number of extensions you can create is limited by your service subscription (see Section 32.1.2 on page...
Page 53 When you’re finished, click the Add button. The new authority group appears in the original screen. 4 Now let’s add SIP extensions to the authority group. Click the new authority group’s Advanced icon. Figure 13 Configuration > PBX > Extension Management > Authority Group X2002 User’s Guide...
Page 54 11100199. You do not need to configure the Prefix and Postfix values as long as the SIP password length is at least four digits long. Click Apply and wait for the X2002 to create the ten extensions. Figure 15 Add Multiple SIP Extensions...
Page 55: Connect Ip Phones
You can now set up your IP phones. The next figure shows the network connections of the IP phones and the X2002. In this example, all of the IP phones and the X2002 are connected to an Ethernet switch and are all assigned IP addresses in the same subnet.
Page 56: Register Ip Phones
Appendix on page 359 for supported IP phones). The configuration file contains the SIP settings that the SIP device uses to register with the X2002. The following graphic shows an IP phone (A), softphone (B), VoIP gateway (C), and ATA (D) downloading configuration text files from the X2002.
Page 57 2 Enter the SIP device’s MAC address (or serial number if it is a ZyXEL softphone). This example is for a softphone with a serial number of 1234567890. Click Set Profile. Figure 21 Configuration > PBX > Server Configuration > Auto Provision > Edit X2002 User’s Guide...
Page 58: Making Pstn Calls
Once the IP phones receive their configuration information via auto provisioning, they will automatically register with the X2002. You can make internal calls by dialing the extension number assigned to each phone. 3.2 Making PSTN Calls The following section shows you how to make and receive calls via a connection to the PSTN.
Page 59: The Pstn Connection
Chapter 3 Tutorials 3.2.1 The PSTN Connection This example assumes that the X2002 has an FXO interface card already installed (refer to the Quick Start Guide) and that you have connected your telephone cables to the outlets that connect to your local telephone company.
Page 60 Apply. Figure 30 Confirm AA Setting 8 People from the outside world can now call the X2002 using the PSTN numbers provided by your local telephone company. The Default AA prompts the callers to dial the extension they would like to reach.
Page 61: Creating A Dialing Rule For Pstn
The following sections show you how to create outbound dialing rules, also known as Least Cost Routing rules or LCRs. The LCRs determine which outside line the X2002 should use to complete outbound calls. In this example we want to use the PSTN1 outbound line group to complete local calls.
Page 62 6 Specify an offset value. In our example, we configure an offset value of 1. The offset value tells the X2002 how many initial digits (if any) it should strip off of the dialed number before routing the call to the external line. See...
Page 63: Assigning An Lcr To An Authority Group
Figure 37 Outbound Calls via PSTN The IPPBX The IPPBX matches this number sends the call with the local_call to 5555555. PSTN LCR, applies the offset (strips off the 0) 5555555 Caller dials and routes the call to PSTN. 05555555 1001 X2002 User’s Guide...
Page 64: Making Itsp Calls
The following section introduces how to configure a connection to the ITSP. This example assumes that the X2002 has a network connection to the SIP server at your ITSP. The following figure shows the network configuration used in this example.
Page 65 3 Enter the Group Name (“ITSP1” in this example). Note the Machine ID field (this is a name automatically assigned to the X2002); in some management screens the outbound line group is identified in the following format Machine ID:Group Name, so in our example it is IPPBX_01:ITSP1.
Page 66 5 In the Outbound Line Group screen, fill in the fields with the information provided by your ITSP (in our example we use the sample information as shown in Table 3 on page 65). Click Apply when you are done. Figure 43 SIP Connection Configuration X2002 User’s Guide...
Page 67 FAX machine’s extension) and click Apply. Figure 45 Confirm AA Setting 8 People from the outside world can now call the X2002 using the numbers provided by your ITSP. The Default AA prompts the callers to dial the extension they would like to reach.
Page 68: Creating A Dialing Rule For Itsp
1 In the web configurator, click Configuration > PBX > Outbound Line Management > LCR to open the LCR List screen. 2 Click the Edit icon in the long_distance_call section. Figure 47 Configuration > PBX > Outbound Line Management > LCR X2002 User’s Guide...
Page 69 7 Specify an offset value. In our example, we configure an offset value of 1. The offset value tells the X2002 how many initial digits (if any) it should strip off of the dialed number before routing the call to the external line.
Page 70: Assigning An Lcr To An Authority Group
8 Specify a prefix number. In this example, our ITSP has a special dial plan for long distance calls. A caller must dial 016 in order to take advantage of the dial plan. By adding 016 in the Prefix field, the X2002 automatically adds 016 to calls that match this dial condition. See Figure 52 on page 71 for an example.
Page 71: Making Isdn Calls
1000 3.4.1 The ISDN Connection This example assumes that the X2002 has an ISDN PRI interface card already installed (refer to the Quick Start Guide) and that you have connected your telephone cables to the outlets that connect to your local telephone company. Your X2002 should look as shown in the following figure.
Page 72 Chapter 3 Tutorials In this example, a PRI interface card is installed in the X2002, and port 1 is used for the connection. You will use these information in a web configurator screen later. Figure 54 PRI Interface Card Connection...
Page 73 5 Enter the Group Name (OG_PRI1 in this example) and click Apply. Note the Machine ID field (this is a name automatically assigned to the X2002). In some web configurator screens, the outbound line group is identified in the following format Machine ID:Group Name, so in our example it is IPPBX_01:OG_PRI1.
Page 74 9 Select the Default AA option and click Apply. Figure 61 Confirm AA Setting 10 People from the outside world can now call the X2002 using the ISDN numbers provided by your local telephone company. The Default AA prompts the callers to dial the extension they would like to reach.
Page 75: Creating A Dialing Rule For Isdn
The following sections show you how to create outbound dialing rules, also called Least Cost Routing rules or LCRs. The LCRs determine which outside line the X2002 should use to complete outbound calls. In our example we want to use the OG_PRI1 outbound line group to complete local calls.
Page 76 7 Leave the offset value empty. In our example, we do not need to configure the offset value. See Figure 62 on page 75 for an example. 8 Click Apply to save your settings. X2002 User’s Guide...
Page 77: Assigning An Lcr To An Authority Group
9 You are done configuring the LCR. However, before it can be used by any of the phones connected to the X2002, the LCR needs to be assigned to an appropriate authority group. 3.4.3 Assigning an LCR to an Authority Group The Group Management screen allows you to give an authority group (and the extensions in that group) the right to use an LCR (outbound dial condition).
Page 78: Isdn Network Configuration Examples
Figure 69 ISDN Network Configuration ISDN Line 3.5.1 Example 1: Small/Medium Business For a small/medium company, the X2002 is the only device that forwards ISDN calls between the company and the telephone service provider. • For an example of configuring ISDN settings, see Section 3.4 on page...
Page 79: Example 2: Company With Existing Pbx
In this example, we use one PRI line between the X2002 and the PBX to support up to 23 (using T1) or up to 30 (using E1) voice channels. The capacity and cost for call number support is greater than using FXO interface cards.
Page 80: Example 3: Company With Existing Pbx And Expanding Employees
For a company which has a PBX, and is expanding to include more employees, or a new branch office (for example). The X2002 is behind the PBX system connected using a PRI line. • See an example of configuring ISDN settings in Section 3.4 on page...
Page 81: Using Call Features
Click Configuration > PBX > Server Configuration > Server > Feature Code to display the codes used for the X2002’s call features. You can change the codes in this screen. Provide the users with a list of the features and corresponding codes. Users on your network can then dial a code from their telephone to activate a specific feature.
Page 82: Using The Voicemail Feature
ZyXEL’s V300 IP phone can be configured to automatically access voicemail by pressing the VOICE MAIL button located on its keypad. This is done by typing the call feature number into the Voice Mail Number: field. Figure 74 ZyXEL V300 Voicemail Configuration X2002 User’s Guide...
Page 83: Phone User Tutorial
4.1 Using Your Web Portal Every phone user has a personal web portal on the X2002. You can log in and make changes to your account setup, and IP phone users also use the web phone. The web phone is just like the telephone you usually use to make calls from this extension;...
Page 84: Changing Your Security Information
VoIP account (displayed as SIP Auth Password) and the PIN code you use to access the web portal, voicemail and the IVR (Interactive Voice Response) system (displayed as Web/IVR/ VM PIN Code). The SIP Auth Password field does not display if you connect to the X2002 using a regular analog telephone system. X2002 User’s Guide...
Page 85: Personalizing Your Settings
4.1.4 Personalizing Your Settings Next, configure your extension’s call settings. Click the Forward/Block tab at the top of the screen. Figure 79 Tutorial: Forward / Block Tab The following screen displays. Figure 80 Tutorial: Configuring Call Settings X2002 User’s Guide...
Page 86 Figure 81 Tutorial: DND White List 4 Call Forwarding: Ensure that Blind Forward is set to Disable. In the Busy Forward row, select Voice Mail. In the No Answer Forward row, select Enable and click Find Me List. X2002 User’s Guide...
Page 87: Setting Up Voicemail
It is recommended that you do this so that your voicemail inbox does not fill up (if it fills up, no new messages can be recorded). Click the Voice Mail tab at the top of the screen. Figure 84 Tutorial: Voicemail Tab The following screen displays. X2002 User’s Guide...
Page 88: Using The Web Phone (Ip Phone Users Only)
4.1.6 Using the Web Phone (IP Phone Users Only) Click the Web Phone tab at the top of the screen. Figure 86 Tutorial: Web Phone Tab If a screen similar to the following displays, click Yes. Figure 87 Tutorial: Security Pop-Up The following screen displays. X2002 User’s Guide...
Page 89 ( ) to search. You can also arrange the contact list entries by clicking on one of the headings. X2002 User’s Guide...
Page 90 Chapter 4 Phone User Tutorial X2002 User’s Guide...
Page 91: Web Configurator & Network Setup
Web Configurator & Network Setup The Web Configurator (93) Network Deployment (103)
Page 93: The Web Configurator
5.2 System Login 1 Start your web browser. 2 Type “https://” and the IP address of the X2002 (for example, the default LAN IP address is 192.168.1.12 and the default WAN IP address is 172.16.1.1) in the Location or Address field. Press [ENTER].
Page 94 4 A screen opens prompting you to change the default user name and password. Change the default password, note it down and put it in a safe place. Click Apply to go to the status screen of the web configurator. X2002 User’s Guide...
Page 95: The System Screen
Figure 90 Web Configurator Home Screen (System) A - The navigation buttons link you to configuration menus of the X2002, the quick keys allow you to view built-in help files, access the wizard, view the about screen and logout. Use the Dashboard button to go to the main status page from any web configurator screen.
Page 96: The Navigation Panel
LED status, voice interface card status and peer X2002 status. Alternatively, mouse over the ZyXEL logo or the individual ports to view more detailed status information. Click on the ZyXEL logo to go to the status screen of the X2002 or click on the individual ports to go to their configuration screens.
Page 97 Timer Remote Defines how the X2002 can be managed over the LAN and WAN. Management Backup & Restore Backs up and restores the configuration or resets the X2002 to its factory defaults. Firmware Performs firmware upgrades on the X2002. Upgrade License Control Ensures that your X2002 is registered with myZyXEL.com.
Page 98: Dashboard - System Information
X2002. F/W Version This field displays the firmware version currently installed on the X2002. Hardware Information CPU(MIPS) This field displays the speed of the processing chip on the X2002 in MIPS (Millions of Instructions Per Second). X2002 User’s Guide...
Page 99 ZyXEL logo or the port graphics in the display. Click on the on the ZyXEL logo to go to the status screen of the X2002 or click on the individual ports (WAN, LAN or interface card ports) to go to their configuration screens.
Page 100: Saving Your Configuration
When you are done modifying the settings in a screen, click Apply to save your changes. 5.6 Icons in the Web Configurator The following table describes the icons used in the configuration screens of the X2002. Table 12 Icon Explanation Table...
Page 101: Resetting The X2002
If you forget the administrator password, you will need to reset the X2002 back to the factory defaults. Use the RESET button on the front panel of the X2002 to reset the X2002 back to factory defaults. Press and hold the RESET button for 10 seconds. The X2002 will reload its factory defaults.
Page 102: Help
The web configurator’s online help has descriptions of individual screens and some supplementary information. Click the Help button in any given screen of the web configurator to view an online help description of that screen. Figure 94 Web Configurator: Help button X2002 User’s Guide...
Page 103: Network Deployment
SIP server at the ITSP. SIP IP devices use the WAN IP address of the X2002 to connect to it. On the LAN, SIP IP phones use the LAN IP address of the X2002 to connect to it. Figure 95 Network Deployment Overview...
Page 104: What You Need To Know About Network Deployment
DDNS (Dynamic DNS). This allows the IP devices on the WAN to establish connections with the X2002. • If the X2002 is behind a firewall, then you must make sure that you create firewall rules to let VoIP traffic pass through to the X2002.
Page 105: The Lan Screen
Chapter 6 Network Deployment • If the X2002 is behind a NAT router, then you must make sure that you configure forwarding rules for VoIP communication to get to the X2002. • If the IP phones on your LAN are located in different subnets, then you have to configure static routes to ensure that the IP phones can connect to the X2002 and vice versa.
Page 106: The Wan Screen
You can configure your connection to the ISP or the default gateway router as well as DNS server information. This allows the X2002 to communicate with IP devices on the WAN. This screen allows you to set up a connection with the ISP or the default gateway router. To display, click Configuration >...
Page 107: The Ddns (Dynamic Dns) Screen
DNS services so that anyone can contact you. SIP IP phones can access the SIP server on the X2002 using a domain name (for instance myhost.dhs.org, where “myhost” is a name of your choice) that will never change instead of using an IP address that changes each time you reconnect.
Page 108: The Ntp (Network Time Protocol) Screen
Wildcard Select the check box to enable DynDNS Wildcard. Interface This field displays the interface registered to use DDNS services. On the X2002 it always displays “WAN”. Mail Exchanger Use this field if the mail exchange server in your organization has a dynamically assigned IP address and you have not already registered it with a Dynamic DNS provider.
Page 109: The Static Route Screen
For instance, the X2002 knows about the IP phones in subnet N1 in the following figure. However, the X2002 is unable to route a packet to phones in subnet N2 because it doesn't know that there is a route through Router 1 (R). Static routes tell the X2002 about the subnets beyond the router to which it’s directly connected.
Page 110: Configuring The Static Route Screen
Chapter 6 Network Deployment 6.6.1 Configuring the Static Route Screen This screen allows you to look at static routes in the X2002. Click Configuration > Network > Static Route to open the Static Route screen. Figure 101 Configuration > Network > Static Route The following table describes the labels in this screen.
Page 111: The Vlan Screen
Cancel Click Cancel to begin configuring this screen afresh. 6.7 The VLAN Screen This screen allows you to configure VLAN settings in the X2002. To display, click Configuration > Network > VLAN. Figure 103 Configuration > Network > VLAN The following table describes the labels in this screen.
Page 112: Technical Reference
Chapter 6 Network Deployment 6.8 Technical Reference The following section contains additional technical information about the X2002 features described in this chapter. IEEE 802.1Q Tagged VLANs An IEEE 802.1Q tagged VLAN uses an explicit tag (VLAN ID) in the MAC header to identify the VLAN membership of a frame across bridges - they are not confined to the device on which they were created.
Page 113: Ip Pbx
IP PBX Server (115) Auto Provision (131) QoS (139) Voice Mail (143) Phonebook (149) Office Hours (161) Authority Group (163) Ring Group (191) Pickup Group (201) Call Access Code (205) DSP Management (157) Outbound Line Group (209) Auto-Attendant (233) LCR (247) Group Management (253) Call Services (261)
Page 115: Server
X2002 before they are able to make calls via the X2002. The X2002 also is a client in relation to the SIP server located at the ITSP(F). The X2002 must register with the ITSP SIP server before calls can be routed to telephones outside its network.
Page 116: What You Need To Know About Sip Servers
PBX. FXS Channel An FXS channel is a connection from the X2002 to an analog phone via one of the FXS ports installed on the X2002. After you install the FXS interface card on the X2002 (see the Quick Start Guide), you can configure how the X2002 adjusts the signal volume sent to and received from a connected device such as an analog phone or a PBX.
Page 117 • AUS - Australian TS013 switches Q.SIG Q.SIG is a protocol used for ISDN PRI voice signaling. Q.SIG enables the X2002 to connect PBXs and central office switches (COs) using the Q.SIG protocol. The X2002 can be a Q.SIG master or Q.SIG slave.
Page 118: Before You Begin
When using Q.SIG, the side A and B settings are used to avoid voice channel collision. See an example in the following figure. In E1, there are 30 voice channels. X2002 (X) requests to use channel 1 for an outgoing call and waits for Y’s response. Almost at the same time, X receives Y’s request to also use channel 1 for an outgoing call.
Page 119: The Sip Server Global Screen
7.2 The SIP Server Global Screen This screen allows you to set up the SIP server settings on the X2002. SIP clients, such as the IP phones on your network, must enter this information when registering with the X2002. To display, click Configuration >...
Page 120: The Fxo Screen
FXO lines. -6 is the quietest, and 6 is the loudest. Busy Detect The X2002 listens for a tone to detect if an FXO line has been hung up. This tone differs by region and it may also differ slightly between carriers. In some cases the X2002 may mistake background noise for a busy line signal.
Page 121: The Fxs Screen
Chapter 7 Server 7.4 The FXS Screen This screen allows you to configure settings for the analog phones connected to the X2002. To display, click Configuration > PBX > Server Configuration > Server > FXS. Figure 109 Configuration > PBX > Server Configuration > Server > FXS The following table describes the labels in this screen.
Page 122 This Terminal Endpoint Identifier is used to uniquely identify each TE device. Select Dynamic to automatically request an ID when the X2002 is connected to the network. Or select Fixed and enter a number (0-63) provided from your telephone company.
Page 123: The Pri Screen
X2002. -6 is the lowest, and 6 is the loudest. Listening Volume Select the volume level sent by the X2002 to the ISDN phones connected to the X2002. -6 is the lowest, and 6 is the loudest.
Page 124 Use these fields to specify the ISDN PRI interface which you want to configure. Machine ID This is a name that is automatically assigned to the X2002. Slot This field displays the slot in which the interface card is installed.
Page 125 X2002. -6 is the lowest, and 6 is the loudest. Listening Volume Select the volume level sent by the X2002 to the ISDN phones connected to the X2002. -6 is the lowest, and 6 is the loudest.
Page 126: The Call Block Screen
DESCRIPTION Black list Select Disable to turn call blocking off on the X2002. Select Enable to turn on call blocking on the X2002. Click Black list to configure the phone numbers you want to block from calling into the X2002. See Section 7.7.1 on page...
Page 127: The Call Blacklist Screen
7.7.1 The Call Blacklist Screen This screen allows you to set up a list of phone numbers that are not allowed to call into the X2002. To display, click Configuration > PBX > Server Configuration > Server > Call Block > Black List.
Page 128: The Feature Code Screen
Chapter 7 Server 7.8 The Feature Code Screen This screen allows you to set values for the feature codes the X2002 supports. Users can dial these codes to enable or disable the features listed below by entering these codes on their phone’s keypad.
Page 129: The E-Mail Screen
Click this to return to the previous screen. 7.9 The E-Mail Screen This screen allows you to configure the mail server information through which the X2002 sends voice mails and CDR files (Call Detail Record, see Section 26.2 on page 302).
Page 130: Technical Reference
Cancel Click this to return to the previous screen. 7.10 Technical Reference The following section contains additional technical information about the X2002 features described in this chapter. ISDN Overview ISDN (Integrated Service Digital Network) is a circuit-switched telephone network system. In ISDN, there are two types of channels: B-channels and D-channels.
Page 131: Auto Provision
• Use the Auto Provision screen to configure auto provisioning files for any ZyXEL VoIP devices connected to your X2002 (Section 8.2 on page 133). • Use the IVR PIN Code screen to set an IVR PIN code for use with the X2002’s EZ Provision feature (Section 8.3 on page 136).
Page 132: Before You Begin
Once a ZyXEL VoIP devices finds the X2002, it sends an HTTP request for a configuration file. The X2002 checks to see if it has a configuration file associated with the serial number or MAC address of the ZyXEL device requesting the configuration file. If the X2002 has the configuration file, then it sends the configuration file to the ZyXEL VoIP device.
Page 133: Auto Provision Screen
Table 30 Configuration > PBX > Server Configuration > Auto Provision LABEL DESCRIPTION Phone Number This field displays the extension number configured on the X2002. MAC Address This field displays the MAC address of the SIP client specified to receive configuration settings from the X2002.
Page 134: Auto Provision Edit Settings
Chapter 8 Auto Provision 8.2.1 Auto Provision Edit Settings This screen allows you to set up the auto provisioning settings for an extension on the X2002 and associate it with a ZyXEL device on your network. To display, click Configuration >...
Page 135: Auto Provision View Sptgen
Figure 120 Configuration > PBX > Server Configuration > Auto Provision > Advanced The SPTGEN file displays the configuration settings sent from the X2002 to a ZyXEL device configured for auto provisioning. Click Cancel to go back to the Auto Provision screen.
Page 136: Ivr Pin Code
Reset Click to clear the fields. 8.3.1 EZ Provision – The X2002’s EZ Provision feature allows you to set up a phone’s extension or to delete an – existing extension and create a new one from the phone itself rather than having to log into the web configurator and do it there.
Page 137 Chapter 8 Auto Provision To configure a SIP phone using EZ Provision: 1 Connect the phone to the X2002. As soon as the SIP phone is connected, the X2002 automatically assigns it a temporary profile called “EZPROV”. 2 Enter the following sequence on the phone’s keypad: ***01.
Page 138 The audio instruction sequence is identical for setting up a new FXS port with the exception of checking the phone’s MAC address, which it does not require. Instead, the X2002 checks to see if an extension has already been assigned to the port to which the phone is connected.
Page 139: Qos
Some degree of packet loss will not be noticeable to the end user, but as packet loss increases the quality of sound degrades. The X2002 can be configured to change the priority field of IP packets for all outgoing RTP (Real Time Protocol) packets. The X2002 supports Type of Service (ToS) and Differentiated Services (Diffserv) for implementing QoS.
Page 140 Resources can then be allocated according to the DSCP values and the configured policies. The X2002 allows you to mark outgoing frames with following PHB classifications: Assured Forwarding (AF) - This is a PHB group allowing you to choose from one of four classes of forwarding assurance.
Page 141: Before You Begin
Chapter 9 QoS 9.1.3 Before You Begin Before you start configuring QoS on your X2002, you should know the type of QoS your network uses, and the relevant setting that you want to assign to the X2002’s traffic. 9.2 The QoS Screen This screen allows you to set up the QoS settings on the X2002.
Page 142 Chapter 9 QoS X2002 User’s Guide...
Page 143: Voice Mail
Voice Mail 10.1 Overview This chapter shows you how to set up auto provisioning for the X2002’s SIP clients, using the Configuration > PBX > Server Configuration > Voice Mail screen. Voice mail messages on the X2002 are stored on the built-in flash memory of the X2002. To ensure that one user does not utilize a disproportionate amount of voice mail capacity, you can limit the voice mail resources on a per user basis.
Page 144: The Voice Mail Screen
Chapter 10 Voice Mail 10.2 The Voice Mail Screen This screen allows you to set up the voice mail settings on the X2002. To display, click Configuration > PBX > Server Configuration > Voice Mail. Figure 124 Configuration > PBX > Server Configuration > Voice Mail The following table describes the labels in this screen.
Page 145 The following figure describes the main flow in the personal voice mail system. Figure 125 Personal Voice Mail Flow Voice Mail Feature Code Enter Password Extension Failure Authentication Exit Success You have XX new/old messages. Exit Voice Mail Main Assistance Mail Box Options Voice Message Change Folder X2002 User’s Guide...
Page 146 The following figure describes the Voice Message Menu. From Voice Mail Main, press number 1 on your phone keypad to enter this menu. The X2002 will play you a new message. Then you can choose either one of the following options for the next action.
Page 147 • 3 - re-record the message Voice Messages Storage A voice message is stored as a .wav file and the size is about 8 KB per second. A storage of 64 MB can store messages recorded for about two hours in total. X2002 User’s Guide...
Page 148 Chapter 10 Voice Mail X2002 User’s Guide...
Page 149: Phonebook
LDAP directory on your network. • You can also create local phonebook entries via the web configurator of the X2002. The entries in the phonebook are available to users on your network via the personal web...
Page 150: Before You Begin
11.2 The Phonebook Configuration Screen This screen allows you to set up a connection to an LDAP server on the X2002 and to either import or export your local phonebook. To display, click Configuration > PBX > Server Configuration >...
Page 151: The Import Phonebook Screen
This screen opens after you click Import in the Phonebook Config screen. Figure 130 Import Phonebook Screen Review the phonebook entries and click Apply to save this phonebook to the X2002. This overrides any previously stored local phonebook entries. Click Cancel if you don’t want to save this phonebook to the X2002.
Page 152: The Ldap Phonebook Screen
This screen allows you to map the values associated with the account entries on the LDAP server to the phonebook values stored on the X2002. You can also view the LDAP phonebook entries and configure how often the X2002 updates the LDAP phonebook from the LDAP server.
Page 153: The Local Phonebook Screen
11.4 The Local Phonebook Screen This screen allows you to set up the local phonebook settings on the X2002. To display, click Configuration > PBX > Server Configuration > Phonebook. Figure 132 Configuration > PBX > Server Configuration > Phonebook > Local Phonebook The following table describes the labels in this screen.
Page 154: Local Phonebook Add/Edit Screen
The screens for editing or adding entries to the local phonebook contain the same fields. Only the screen used to add local phonebook entries is shown below. This screen allows you to configure phonebook entries on the X2002. Click the Add (or Edit) icon in the Local Phonebook screen to view the screen as shown.
Page 155 Type a Department value for this local phonebook entry. This field is limited to 127 printable ASCII characters, spaces are allowed but “=” is not. Apply Click to save your changes. Reset Click to restore your previously saved settings. X2002 User’s Guide...
Page 156 Chapter 11 Phonebook X2002 User’s Guide...
Page 157: Dsp Management
X2002’s DSP resources. The X2002 can use a DSP module to convert analog audio to digital signals, and vice versa. The X2002 is equipped with an extensible DSP slot. You can install a module in the slot to increase the number of calls the X2002 can handle simultaneously. See the product...
Page 158: Before You Begin
Take the following steps to install a Digital Signal Processor in your X2002. 1 Ensure the power is off and all cables are disconnected. Lay the X2002 upside down on a flat, dry surface. The DSP hatch is located on the base of the X2002.
Page 159: The Dsp Management Screen
Figure 135 Removing a DSP Module 12.3 The DSP Management Screen This screen allows you to manage the DSP channels available on the X2002. To display, click Configuration > PBX > Server Configuration > DSP Management. Your changes of DSP resource reservation will be applied after all ongoing calls are finished.
Page 160 Total available The X2002 automatically detects the total available DSP channels available on the X2002 and displays them in this field. This value is based on the DSP modules you have installed on the X2002. This field displays the total DSP channels assigned to the FXO ports on the X2002.
Page 161: Office Hours
Office Hours 13.1 Overview This chapter shows you how to set the office hours for the X2002. You can use office hours to have the X2002 deal with incoming calls differently at different times of day and night. 13.1.1 What You Can Do in the Office Hour Screen Use the Office Hour screen to configure the days of the week and times you are in the office.
Page 162: Office Hour Screen
Use this section to specify office hours on the X2002. Days of Week Check the days of the week which you want the X2002 to treat as working days. Time Specify the time range during the working days that you want the X2002 to treat as working hours.
Page 163: Authority Group
This chapter focuses on how to create authority groups on the X2002. It also shows you how to configure settings for the SIP, FXS and ISDN BRI extensions.
Page 164: What You Can Do In The Authority Group Screens
Chapter 14 Authority Group 14.1.1 What You Can Do in the Authority Group Screens • Use the Authority Group screen to set up, configure and manage the X2002’s authority groups. See Section 14.2 on page 165. • Use the Add SIP Peers screen to configure a range of extensions for IP phones on your network.
Page 165: What You Need To Know About Authority Groups
14.2 The Authority Group Screen This screen allows you to set up authority groups on the X2002. To display, click Configuration > PBX > Extension Management > Authority Group. Figure 139 Configuration > PBX > Extension Management > Authority Group The following table describes the labels in this screen.
Page 166: The Extension Query Result Screen
Table 42 Extension Query Result LABEL DESCRIPTION Extension This field displays the extension number that you searched for on the X2002. Group Name This field displays the authority group to which this extension belongs. SIP Auth. User This field displays the user name associated with the SIP account for this Name extension.
Page 167: The Add/Edit Authority Group Screen
LABEL DESCRIPTION Machine ID This is a name that is automatically assigned to the X2002. Group Name Type a new name for this authority group. You can use up to 20 alphanumeric characters and underscore (_). and spaces are not allowed.
Page 168: The Authority Group Configuration Screen
Chapter 14 Authority Group The following screen appears if the X2002 cannot find the extension that you queried. Figure 142 Authority Group Query Failure 14.2.3 The Authority Group Configuration Screen This screen allows you to manage extensions in the authority groups. Click the Advanced icon in the Authority Group screen to view the screen below.
Page 169: Extension Features
Or, stop calls without caller ID from reaching your extension. • Voice Mail Forwarding - Configure the X2002 to forward your voice mail messages to your e-mail account. In order for this to fully work, you must have already set up an email address to receive the forwarded voice mails.
Page 170: The Add Sip Peers Screen
Type the first extension number for this range of extensions. Extensions can be from 3 to 10 digits long. Step/Interval Type the value of the increment, which the X2002 uses to create this range of extensions. Amount Type the number of extensions you want to create. The number of extensions you can create is limited by the subscription service registered on the X2002 (see Section 32.4 on page...
Page 171 DESCRIPTION DTMF Mode Control how the X2002 handles the tones that the IP phones using these extensions make when they push their buttons. One use of the tones is to distinguish between numbers when trying to dial a PSTN phone number. You should use the same mode as your VoIP service provider.
Page 172: The Add A Sip Extension Screen
Chapter 14 Authority Group 14.2.6 The Add a SIP Extension Screen This screen allows you to add a SIP extension to an authority group on the X2002. To display, click the Add icon in the Authority Group configuration screen. Figure 145 Add a SIP Extension The following table describes the labels in this screen.
Page 173: The Sip Extension Basic Screen
SIP Auth. User Type the SIP user name associated with this extension. The IP phone registering Name with the X2002 must provide this for authentication. The user name can be 1-20 alphanumeric characters long. Spaces are not allowed. SIP Auth.
Page 174: The Sip Extension Call Forward Screen
LABEL DESCRIPTION Office Hours The X2002 has separate rules for call forwarding during office hours then after office hours. The settings you configure specify the office hours for this extension and affect call forwarding during those office hours. If a call is first handled by auto-attendant then it checks the system office hours settings first (and applies any forwarding rules), before checking the office hours configured in this screen.
Page 175 Select Disable to turn this feature off for this extension. Block the calls Select Enable and the X2002 will block all incoming calls from phone that do not without Caller ID send caller ID.
Page 176: The Dnd White List Screen
This screen allows you to edit the Find Me List for your extension. This is a list of extensions that the X2002 tries to call if you do not pick up a call. To display, click the Find Me List button in the Call Forward screen.
Page 177: The Blacklist Screen
Highlight an existing Find Me List extension and use the up arrow to move it up in the list or use the down arrow to move it down in the list. The X2002 will try to forward the call to the extensions in the list in the order they appear from top to bottom.
Page 178: The Sip Extension Voice Mail Screen
Select this feature if you want complete voice messages to be sent to the e-mail File address you specified in the Received E-mail Address field. Delete Voice Mail Check this box to delete voicemail messages stored on the X2002 after they have After Mailed been e-mailed. Apply Click this to save your changes.
Page 179: The Sip Extension Advanced Screen
When two SIP devices start a SIP session, they must agree on a codec. If these SIP extensions are assigned to videophones, you must specify the video codecs used for video calls. The X2002 allows the following video codecs to passthrough: •...
Page 180: The Sip Extension Auto Provision Screen
14.2.14 The SIP Extension Auto Provision Screen Use this screen to generate the auto provision file for the SIP extension on the X2002. To access this screen, click the Auto Provision tab in any of the SIP extension configuration screen to view the screen as shown.
Page 181: The Add An Fxs Extension Screen
14.2.15 The Add an FXS Extension Screen This screen allows you to add an FXS extension to an authority group on the X2002. To display, click the Add icon in the Authority Group configuration screen. Figure 154 Add an FXS Extension...
Page 182: The Fxs Extension Basic Screen
Select the authority group you want this extension to belong to. Extension This field displays the the extension number for this analog phone extension. Number Interface Specify the location on the FXS interface card that the analog phone with this extension is connected to. X2002 User’s Guide...
Page 183: The Fxs Extension Call Forward Screen
Call Forward tab in any of the FXS extension configuration screens. Figure 156 FXS Extension: Call Forward The fields in this screen are the same as the fields for FXS extension call forwarding screen. Refer to Table 48 on page 174 for detailed field descriptions. X2002 User’s Guide...
Page 184: The Fxs Extension Voice Mail Screen
If this extension is added to a pickup group, then this phone can be used to pick up calls to any extension that is part of a pickup group. See Chapter 16 on page 201 for more information on group pickup. Figure 158 FXS Extension: Advanced Screen X2002 User’s Guide...
Page 185: The Add A Bri Extension Screen
Chapter 14 Authority Group 14.2.20 The Add a BRI Extension Screen This screen allows you to add an BRI extension to an authority group on the X2002. To display, click the Add icon in the Authority Group configuration screen. Figure 159 Add a BRI Extension The following table describes the labels in this screen.
Page 186: The Bri Extensions Basic Screen
Chapter 14 Authority Group In the following example, two ISDN phones are connected to a single ISDN BRI port. Each phone has a unique MSN. These MSNs must correspond to those configured on the X2002. Phone A only answers calls dialed to 5555.
Page 187: The Bri Extension Call Forward Screen
Call Forward tab in any of the BRI extension configuration screens. Figure 162 BRI Extension: Call Forward The fields in this screen are the same as the fields for BRI extension call forwarding screen. Refer to Table 48 on page 174 for detailed field descriptions. X2002 User’s Guide...
Page 188: The Bri Extension Voice Mail Screen
If this extension is added to a pickup group, then this phone can be used to pick up calls to any extension that is part of a pickup group. See Chapter 16 on page 201 for more information on group pickup. Figure 164 BRI Extension: Advanced Screen X2002 User’s Guide...
Page 189: Technical Reference
Chapter 14 Authority Group 14.3 Technical Reference The following section contains additional technical information about the X2002 features described in this chapter. Voice Codecs A codec (compression/decompression) algorithms encode analog voice signals into digital signals and decodes the digital signals back into voice signals. The following table describes...
Page 190 Video codecs are used by video phones to compress the amount of information sent between two devices. Video codecs encode video signals into digital signals and decode the digital signals back into video signals. Although the X2002 does not perform any video coding, it does support the passthrough of the following video codecs.
Page 191: Ring Group
Incoming call 15.1.1 What You Can Do in the Ring Group Screen Use the Ring Group screen to view and configure the X2002’s ring groups, as well as add and edit page groups and hunt groups (Section 15.2 on page 195).
Page 192: Before You Begin
15.1.3 Before You Begin Before you configure the X2002’s ring groups, you should decide exactly how you want to divide your extensions into groups, and consider exactly how you want the extensions to behave when calls come in.
Page 193 3 The Ring Group screen appears as shown. Click the Advanced icon next to the Marketing ring group entry. Figure 169 Ring Group for Marketing 4 The configuration screen for the Marketing ring group opens up. Click Add in the Paging section. Figure 170 Ring Group for Marketing X2002 User’s Guide...
Page 194 Basic authority group can use this feature. Click Configuration > PBX > Group Management and click the Advanced icon next to the Basic authority group as shown next. Figure 172 Configuration > PBX > Group Management X2002 User’s Guide...
Page 195: The Ring Group Screen
Marketing page group. 15.2 The Ring Group Screen This screen allows you to set up ring groups on the X2002. To display, click Configuration > PBX > Extension Management > Ring Group. Figure 174 Configuration > PBX > Extension Management > Ring Group The following table describes the labels in this screen.
Page 196: The New Ring Group Screen
Table 63 Configuration > PBX > Extension Management > Ring Group > Add LABEL DESCRIPTION Machine ID This is a name that is automatically assigned to the X2002. Group Name Type the name of this ring group. You can use alpha-numeric characters and spaces are not allowed.
Page 197: The Configure Ring Group Screen
Use this section to manage hunt groups. Delete Check the Delete box(es) and click Delete to remove hunt groups. Entry Number This field displays the number you have to dial to call the extensions in this hunt group. Type This field displays “hunt”. X2002 User’s Guide...
Page 198: The Add/Edit Page Group Screen
15.2.4 The Add/Edit Page Group Screen The screens for editing or adding page groups on the X2002 contain the same fields. Only the screen used to add page groups is shown below. To display, click the Add (or Edit) icon in the Paging section of the Ring Group configuration screen.
Page 199: The Add/Edit Hunt Group Screen
15.2.5 The Add/Edit Hunt Group Screen The screens for editing or adding hunt groups on the X2002 contain the same fields. Only the screen used to add hunt groups is shown below. To display, click the Add (or Edit) icon in the Hunt section of the Ring Group configuration screen.
Page 200 DESCRIPTION Night Service Select the extensions that you want to be in this hunt group in the off hours period (not during office hours) you configured for the X2002. (See Chapter 13 on page 161.) Move the extensions you want to be in this hunt group to the Selected Member column by highlighting them in the Peer Pool column and clicking the Right icon.
Page 201: Pickup Group
This chapter shows you how to configure and manage pickup groups on the X2002. The X2002 allows you to organize sets of extensions into pickup groups. All telephone users with extensions in the same pickup group can answer incoming calls for any member of that group.
Page 202: Pickup Group Example
Group Pickup code answers the call. 16.2 The Pickup Group Screen This screen allows you to manage pickup groups on the X2002. To display, click Configuration > PBX > Extension Management > Pickup Group. Figure 182 Configuration > PBX > Extension Management > Pickup Group The following table describes the labels in this screen.
Page 203: Add/Edit Pickup Groups
This field displays a description given to this pickup group. Add, Edit, Delete Click: • Add - to set up a new pickup group on the X2002. • Edit - to change the pickup group settings of an existing pickup group. •...
Page 204 Chapter 16 Pickup Group X2002 User’s Guide...
Page 205: Call Access Code
AG2 (which cannot make long distance calls). She enters the code number and is able to place a call over the long distance connection. Call Access Code Overview Long Distance Enter Code X2002 User’s Guide...
Page 206: What You Need To Know About Call Access
When you try to make a long distance call from your secretary’s extension the X2002 does not allow it and prompts you to enter the access code associated with your authority group. After you enter the access code, your long distance call goes through.
Page 207: The Set Call Access Code Screen
Chapter 17 Call Access Code 17.2.1 The Set Call Access Code Screen This screen allows you to edit or create an access code on the X2002. To display, click the Edit or Add icons in the Call Access Code screen.
Page 208 Chapter 17 Call Access Code X2002 User’s Guide...
Page 209: Outbound Line Group
Telephone Network) or ISDN (Integrated Service Digital Network) via an FXO/PRI/BRI port on the X2002. You can also use the FXO ports to connect to a traditional analog PBX, use the PRI port to connect to a primary rate interface, use the BRI port to connect to a basic rate interface, if your organization has one.
Page 210: What You Can Do In The Outbound Line Group Screen
The following terms and concepts may help as you read through this chapter. Outbound Trunk The outbound lines define a connection between the X2002 and the PSTN, ISDN, ITSP or your trusted peer (another X2002). To make calls from extensions on your network you still...
Page 211 999654321 Caller number: 999654321 Caller number: 999654321 Callee number: 555123457 Callee number: 1111 Caller number: 1111 Caller number: 555123457 Callee number: 999654321 Callee number: 999654321 Caller number: 7777 Caller number: 555123456 Callee number: 999654321 Callee number: 999654321 X2002 User’s Guide...
Page 212 BRI line to one TSP (Telecommunications Service Provider). Each X2002 has a unique MSN. These MSNs must correspond to those configured on the connected ITSP’s ISDN device. Device A’s auto-attendant system answers the incoming call only when the number matches the MSN configured on device A.
Page 213: The Outbound Line Group Screen
Before you start to configure an outbound line group, please consider the following: • In order to create an FXO/BRI/PRI trunk you must already have a corresponding interface card installed on the X2002. See the Quick Start Guide for information on installing your interface card.
Page 214: Add/Edit Fxo Trunk
Trusted Peer telephone company) via the FXO port on the X2002. • PRI Trunk - refers to a connection from the X2002 to the ISDN T1 or E1 trunk line via the PRI port on the X2002. • BRI Trunk - refers to a connection from the X2002 to the basic rate ISDN trunk line via the BRI port on the X2002.
Page 215: Configure An Fxo Trunk
Table 74 Configure an FXO Trunk LABEL DESCRIPTION Available This column displays the FXO ports available on the X2002. Highlight one of the Interface FXO ports and click the Right icon if you want to add it to this outbound line group. Used Interface This column displays the FXO ports currently configured for this outbound line group.
Page 216: Auto-Attendant For Incoming Analog Calls
18.4 Add/Edit PRI Trunk The screens for editing or adding a PRI trunk on the X2002 contain the same fields. Only the screen used to add a PRI trunk is shown below. To display, click the Add (or Edit) icon in the PRI Trunk section of the Outbound Line Group configuration screen.
Page 217: Configure A Pri Trunk
Option field. To display, click the Advanced icon in the PRI Trunk section of the Outbound Line Group configuration screen. You must reboot the X2002 manually to make your changes in this screen take effect.
Page 218 ID. You can enter 3-20 digits. Available This column displays the available slots and ports on the X2002. Click one slot Interface and port and then click the Right icon if you want to add it to this group.
Page 219: Auto-Attendant For Incoming Pri Calls
Click one port and click the Left icon if you want to remove it from the group. If you configure more than one interfaces in this outbound line group, the X2002 check and pick one of them available for an outgoing call.
Page 220: Add/Edit Bri Trunk
18.5 Add/Edit BRI Trunk The screens for editing or adding BRI trunks on the X2002 contain the same fields. Only the screen used to add BRI trunks is shown below. To display, click the Add (or Edit) icon in the BRI Trunk section of the Outbound Line Group configuration screen.
Page 221 DDI mapping table. You can enter 3- 20 digits. Available This column displays the available ports on the X2002. Click one port and then Interface click the Right icon to add it to this outbound group.
Page 222: Auto-Attendant For Incoming Bri Calls
18.6 Add/Edit SIP Trunk The screens for editing or adding SIP trunks on the X2002 contain the same fields. Only the screen used to add SIP trunks is shown below. To display, click the Add (or Edit) icon in the SIP Trunk section of the Outbound Line Group configuration screen.
Page 223 Table 82 Add/Edit SIP Trunk LABEL DESCRIPTION Machine ID This is a name that is automatically assigned to the X2002. Group Name Type the name of this SIP trunk. You can use up to 20 alpha-numeric characters and spaces are not allowed.
Page 224: Configure A Sip Trunk
18.6.1 Configure a SIP Trunk This screen allows you to configure a SIP trunk. To display, click the Advanced icon in the SIP Trunk section of the Outbound Line Group configuration screen. Figure 204 Configure a SIP Trunk X2002 User’s Guide...
Page 225 You can use up to 127 printable ASCII Extended set characters. DTMF Mode Control how the X2002 handles the tones that the IP phones on your network make when they push their buttons. One use of the tones is to distinguish between numbers when trying to dial a PSTN phone number.
Page 226 When two SIP devices start a SIP session, they must agree on a codec. If these SIP extensions are assigned to videophones, you must specify the video codecs used for video calls. The X2002 allows the following video codecs to passthrough: •...
Page 227: Auto-Attendant For Sip Trunks
DDI/DID Mapping Setting Representative This field displays the representative number of the SIP trunk if you have Number configured one in the SIP trunk setting. X2002 User’s Guide...
Page 228: Add/Edit Trusted Peer
18.7 Add/Edit Trusted Peer The screens for editing or adding trusted peers on the X2002 contain the same fields. Only the screen used to add a trusted peer is shown below. To display, click the Add (or Edit) icon in the Trusted Peer section of the Outbound Line Group configuration screen.
Page 229: Configure A Trusted Peer
SIP Service Enter the SIP service domain name. In the full SIP URI, this is the part after the @ Domain symbol. You can use up to 127 printable ASCII Extended set characters. X2002 User’s Guide...
Page 230 DESCRIPTION DTMF Mode Control how the X2002 handles the tones that the IP phones on your network make when they push their buttons. One use of the tones is to distinguish between numbers when trying to dial a PSTN phone number. You should use the same mode as your trusted peer.
Page 231: Auto-Attendant For Trusted Peer
You can remove a codec type from being used from these extension by highlighting it and hitting the Left button. Apply Click this to save your changes and to apply them to the X2002. Cancel Click this to set every field in this screen to its last-saved value.
Page 232 Click this to add a new DDI/DID-to-extension mapping rule. Apply Click this to save your changes and to apply them to the X2002. Cancel Click this to go to the Outbound Group screen without saving your changes.
Page 233: Auto-Attendant
1003 1001 2001 Finally, the auto-attendant feature allows X2002 administrators to quickly set up the auto- attendant greetings through the use of IVR AA Recording. For information on using Personal IVR for a specific phone extension, see Appendix A on page 365.
Page 234: Chapter 19 Auto-Attendant
• Use the Night Service screen to configure the auto-attendant to perform different actions outside of regular office hours (Section 19.3.4 on page 240). • Use the IVR PIN Code screen to set an IVR PIN code for use with the X2002’s IVR AA Recording feature (Section 19.4 on page 242).
Page 235 When a caller dials 1 in Menu-1, you can direct them to an extension (A), move them to the next menu (B) or allow them to hear the menu again (C). The same options are available in Menu-2 with the addition of going back to Menu-1 (D). X2002 User’s Guide...
Page 236: The Auto-Attendant Management Screen
19.3 The Auto-Attendant Management Screen This screen allows you to view, add, edit or delete auto-attendants from the X2002. To display, click Configuration > PBX > Outbound Line Management > Auto-Attendant.
Page 237: The Add/Edit Auto-Attendant Screen
Configuration > PBX > Outbound Line Management > Auto-Attendant screen to view a screen as shown next. Only the screen for the initial auto-attendant menu is shown. In the sub menu screens, some of the fields are not available. X2002 User’s Guide...
Page 238 This section displays the actions configured for this auto-attendant menu. This field displays the digits a caller must dial to perform an action. You can enter 1-5 digits. Description This field displays the description for this action. Action This field displays the function of an action. X2002 User’s Guide...
Page 239: The Add/Edit Auto-Attendant Option Screen
Type a description for this auto-attendant option. You can use alphanumeric characters and spaces are allowed. You can also leave this field blank. You can enter up to 63 alphanumeric characters found on a standard English-language keyboard. X2002 User’s Guide...
Page 240: The Night Service Screen
Click the Night Service tab in the Advanced screen of an auto-attendant to view the screen as shown. Only the screen for the initial auto-attendant menu is shown. In the sub-menu screens, some of the fields are not available. Figure 217 Auto-Attendant Menu Settings - Night Service X2002 User’s Guide...
Page 241 Edit to change the settings for an auto-attendant option. • Delete to remove this option from this Menu. Apply Click this to save your changes. Cancel Click this to go back to the previous screen without applying any unsaved changes. X2002 User’s Guide...
Page 242: Ivr Pin Code
LABEL DESCRIPTION New PIN Code Enter an IVR admin PIN code. You can enter 4-8 digits. Confirm PIN Code Confirm the IVR admin PIN code. Apply Click to save your changes. Reset Click to clear the fields. X2002 User’s Guide...
Page 243: Ivr Aa Recording
Office Hours and Night Service for each auto-attendant. To record an auto-attendant using IVR AA Recording: 1 Pick up any phone with a valied extension and which is connected to the X2002, then dial the following sequence: ***02. 2 Enter your IVR administrator’s PIN code followed by the # key. You can configure your IVR administrator’s passcode in the IVR PIN Code screen (see...
Page 244 Chapter 19 Auto-Attendant The diagram below shows you each step in the auto attendent recording sequence. The italicized text is that which is actually played by the X2002. Figure 219 The IVR AA Recording System AA ID stands for “auto-attendent identification”. This is a pre-configured auto-attendant.
Page 245: Auto-Attendant Technical Reference
Chapter 19 Auto-Attendant 19.5 Auto-Attendant Technical Reference The following section contains additional technical information about the X2002 features described in this chapter. Recording Auto-Attendant Audio Files Follow the steps in this section to record audio files for use by an auto-attendant.
Page 246 Figure 223 Audio File Settings 5 Confirm your settings. Specify a location for the audio file by browsing to a suitable location on your file system. Click Save when you are finished. Figure 224 Confirm File Settings X2002 User’s Guide...
Page 247: Lcr
LCR. When a call is made using an LCR with multiple outbound line groups, the X2002 tries to use the higher priority outbound line group first and, if the line is not available, then it tries a lower priority outbound line group.
Page 248: What You Can Do In The Lcr Screen
X2002 and then dial out from the X2002 using the outbound line groups configured in the LCR. • Outbound Line Groups - give anyone calling in via the associated outbound line group the right to use the X2002 to make calls via the outbound line groups configured in the LCR. Outbound Line Group The outbound lines define a connection between the X2002 and PSTN, ISDN, ITSP or your trusted peer.
Page 249: The Lcr List Screen
Chapter 20 LCR 20.2 The LCR List Screen This screen allows you to view outbound dialing rules (LCRs) configured on the X2002. To display, click Configuration > PBX > Outbound Line Management > LCR. Figure 227 Configuration > PBX > Outbound Line Management > LCR The following table describes the labels in this screen.
Page 250 Cancel Click this to go back to the LCR List screen without saving changes. Dial Condition List Delete Select the dial conditions that you want to remove in the Delete column and then click the Delete button. X2002 User’s Guide...
Page 251: The Add/Edit Lcr Dial Condition Screen
Figure 229 LCR: Dial Condition Each field is described in the following table. Table 96 LCR: Dial Condition LABEL DESCRIPTION Dial Condition LCR Name This field displays the name of the outbound dialing rule that this dialing condition applies to. X2002 User’s Guide...
Page 252 An X appears, if the number you typed does not match the dial condition. Dial Number This field displays the phone number sent from the X2002 to this outbound line Viewer group. You must click on an outbound line group in the Channel column of this screen to view the number sent from the X2002 to the outside line.
Page 253: Group Management
This chapter shows you how to manage the X2002’s authority groups and outbound line groups. Group management allows you to control the types of calls made via the X2002. See the following figure for what you can configure in the group management.
Page 254: What You Can Do In The Group Management Screen
• Other Authority Groups - When you create an authority group it is by default linked to all other authority groups created on the X2002 and all the other authority groups are also linked to it. This means that any extension created on the X2002 can call any other extension created on the X2002 regardless if they are part of the same authority group.
Page 255 Outbound line groups include SIP, FXO, ISDN PRI/BRI Trunks and Trusted Peers as defined Chapter 18 on page 209. For management purposes the X2002 grants rights to calls coming in via these channels based on the outbound line group they are part of. You can manage incoming calls by associating (linking) outbound line groups with: X2002 User’s Guide...
Page 256 X2002. This means that calls coming in via this outbound line group are authorized to call any extension created on the X2002. You can remove the link from an outbound line group to an authority group to stop incoming calls from an outbound line group from going to a specific authority group.
Page 257: Before You Begin
• Configure authority group(s). See Section 14.2 on page 165. • Configure outbound line group(s) and the corresponding auto-attendant settings. See Section 18.2 on page 213. • Configure ring groups, page groups, hunt groups. See Chapter 15 on page 191. X2002 User’s Guide...
Page 258: The Group Management Screen
FXO Trunk - These are outside lines via the FXO ports on the X2002. PRI Trunk, • PRI Trunk - refers to a connection from the X2002 to the ISDN T1 or E1 trunk SIP Trunk, line via the PRI port on the X2002.
Page 259: The Edit Group Management Associations Screens
This screen allows you to configure links from an authority group or an outbound line group to authority groups, LCRs or ring groups configured on the X2002. To display, click the advanced icon next to the group you want to configure in the Configuration > PBX > Group Management screen.
Page 260 Chapter 21 Group Management X2002 User’s Guide...
Page 261: Call Services
(Section 22.6 on page 269). • Use the Call Parking screen to configure the X2002 to allow users to put a call on hold at one extension and pick up the call from another extension in your organization (Section 22.7 on page...
Page 262: What You Need To Know About Call Services
Ensure that you are aware of all local emergency call numbers used in the location where the X2002 is to operate. Bear in mind that emergency calls may be made to phone numbers other than the standard public emergency services number (to a private security company or medical facility, for example).
Page 263: The Emergency Call Screen
The X2002 tries to use FXO trunks for emergency calls. If all the lines on the X2002 are busy, the X2002 frees up a line by hanging up an existing FXO conversation and then passes the emergency call to the destination number.
Page 264: The Conference Calling Screen
For example, in the United States the emergency number is 911, so you want users to simply dial 911 in case of an emergency. Since extensions usually have to dial a prefix to dial out via the X2002, this might make it confusing for callers within your organization.
Page 265: Configuring The Conference Calling Screen
Chapter 22 Call Services 22.3.1 Configuring the Conference Calling Screen This screen allows you to manage conference calling on the X2002. Click Configuration > PBX > Call Settings > Meet-me Conference to view the following screen. Figure 240 Conference Room List The following table describes the labels in this screen.
Page 266: The Conference Calling Edit And Add Screen
If you allow too many participants into a single conference room, you may use up all of the DSP resources on the X2002 and callers will not be able to make calls. PIN Number Type the numeric password callers need to enter to join a conference room.
Page 267: The Music On Hold Screen
22.4 The Music on Hold Screen The X2002 allows you to specify a music file to play when callers are placed on hold. This lets the callers know that they are still connected. Use the following guidelines for the music file:...
Page 268: The Distinctive Ring Screen
Chapter 22 Call Services 22.5 The Distinctive Ring Screen The X2002 allows you to select different ring tones based on the origins of calls routed through the X2002. Click Configuration > PBX > Call Services > Distinctive Ring to configure the distinctive ring feature.
Page 269: The Auto Callback Screen
The X2002 allows you to configure an extension for a call parking lot. The parking lot places a call in parking slot and informs you of the parking slot number that you can use to reconnect to the parked call.
Page 270: Configuring The Call Parking Screen
Conversation between caller A and B continues 22.7.1 Configuring the Call Parking Screen This screen allows you to configure call parking on the X2002. Click Configuration > PBX > Call Settings > Call Park to view the Call Parking screen.
Page 271: The Call Waiting Screen
Call waiting allows you to put a present call on hold and answer a new call. When a second call comes in, the X2002 sends a beep tone to you. You can decide to ignore it or to switch to the second call using one of the following methods: •...
Page 272 B When B is busy, additional calls will hear a busy tone and then the X2002 will handle the calls according to what you configured in the Busy Forward setting configured in the Extension Management > Authority Group > Advanced > SIP Peer or FXS Peer > Call Forward...
Page 273: Configuring The Call Waiting Screen
Chapter 22 Call Services 22.8.1 Configuring the Call Waiting Screen Use this screen to configure call waiting on the X2002. Click Configuration > PBX > Call Services > Call Waiting to open the screen as following. Figure 249 Call Waiting Setting The following table describes the labels in this screen.
Page 274: Call Waiting Example - 1
See more feature code information in Section 7.8 on page 128. 2 After you hear the ring signal or the second party answers it, hang up the phone. X2002 User’s Guide...
Page 275: Configuring The Call Transfer Screen
Chapter 22 Call Services 22.9.1 Configuring the Call Transfer Screen Use this screen to configure call transfer on the X2002. Click Configuration > PBX > Call Services > Call Transfer to open the screen as following. Figure 252 Call Transfer Settings The following table describes the labels in this screen.
Page 276 Chapter 22 Call Services X2002 User’s Guide...
Page 277: Monitor, Log & Maintenance
Monitor, Log & Maintenance System Information (279) Status Observation (281) System Log (291) Call Detail Record (CDR) (301) Administrator Accounts (309) Diagnostics (313) Inactivity Timer (317) Remote Management (319) System File Maintenance (335) License Control (341)
Page 279: System Information
This chapter shows you how to view system information via the Monitor page. 23.2 The System Information Screen The System Information screen allows you to view essential information about the X2002. To display, click Monitor > System Information in the web configurator.
Page 280 X2002. The number of FXS extensions you are allowed to create on the X2002 is limited by the number of FXS ports you have installed on the X2002. The FXS ports are used to connect analog phones to the X2002.
Page 281: Status Observation
FXO and SIP trunks configured on the X2002. 24.2 What You Can Do in the Status Observation Screens • Use the SIP Peer screen to view status information about the X2002’s SIP extensions. See Section 24.3 on page 282.
Page 282: The Sip Peer Status Screen
ISDN phone network (PRI Trunk). 24.3 The SIP Peer Status Screen Use the SIP Peer screen to view status information about the X2002’s SIP extensions. To display, click Monitor > Status Observation > SIP Peer.
Page 283: The Fxs Peer Status Screen
The web phone extensions allow you to see whether a web phone is being used for a specific SIP extension. Registration This field displays online, if an IP phone is registered with the X2002. It displays Status offline if no IP phone is registered with the X2002 for a specific extension.
Page 284: The Bri Peer Status Screen
24.5 The BRI Peer Status Screen Use the BRI Peer screen to view status information about the X2002’s ISDN extensions. To display, click Monitor > Status Observation > BRI Peer. Figure 256 Monitor > Status Observation > BRI Peer The following table describes the labels in this screen.
Page 285: The Fxo Trunk Status Screen
Click Query to update the status detail table in the FXO Trunk section of the screen. Refresh interval Enter how often (seconds) you want the X2002 to update this screen. Click Apply to update the screen immediately. If you do not want this screen to update periodically, enter 0.
Page 286: The Sip Trunk Status Screen
Click Query to update the status detail table in the SIP Trunk section of the screen. Refresh interval Enter how often (seconds) you want the X2002 to update this screen. Click Apply to update the screen immediately. If you do not want this screen to update periodically, enter 0.
Page 287: The Bri Trunk Status Screen
This field displays online if the X2002 successfully registered with the SIP server Status for this SIP trunk, offline if the X2002 failed to register with the SIP server for this SIP trunk or Auth. Sent if the X2002 is in the process of registering with the SIP server associated with this SIP trunk.
Page 288: The Pri Trunk Status Screen
Click Query to update the status detail table in the PRI Trunk section of the screen. Refresh interval Enter how often (seconds) you want the X2002 to update this screen. Click Apply to update the screen immediately. If you do not want this screen to update periodically, enter 0.
Page 289 Chapter 24 Status Observation X2002 User’s Guide...
Page 290 Chapter 24 Status Observation X2002 User’s Guide...
Page 291: System Log
The X2002 monitors different aspects of its operations and can be configured to record events based on the source of the event. The following are sources of events for which the X2002 can create logs: • IPPBX - activities related to the PBX functions of the X2002. Some examples include: an FXS interface card failure or the setup of a new SIP extension.
Page 292: What You Need To Know About System Log
The following terms and concepts may help as you read through this chapter. Log Severity The X2002 can also be configured to send email alerts to an administrator based on the severity of the event recorded. The following table outlines the severity levels of the logs on the X2002.
Page 293 Clear Log Click Clear Log to delete all logs. Total logging This field displays the total number of log entries on the X2002. entries entries per page Select the total number of messages that you want to display on one page.
Page 294: The Filter Log Results Screen
IP address. For example, an administrator logging into the X2002 from a computer with a particular IP address on your network. Type the IP address you want to search for as the source IP address of the X2002.
Page 295: The Log Setting Screen
Click the Edit icon to configure log settings for the system log or one of the external syslog servers. Active Log Click the Active Log Summary button to view and edit the categories the X2002 Summary logs in the internal and external log servers.
Page 296: The Active Log Summary Screen
Chapter 25 System Log 25.3.1 The Active Log Summary Screen The Active Log Summary screen allows you to view and edit the categories the X2002 logs in the internal and external log servers. To display, click the Active Log Summary button in the Report >...
Page 297: The System Log Configuration Screen
Report > LOGS > System Log > Log Setting screen. Use the Log Settings screen to configure to where the X2002 is to send logs; the schedule for when the X2002 is to send logs and which logs and/or immediate alerts the X2002 is to send.
Page 298 Enter the password associated with the user name above. Active Log and Alert Log Category This column displays the source of log events that you can record on the X2002. The categories are: • All Logs - all logs generated on the X2002.
Page 299: The Edit Syslog Server Settings Screen
Period messages into one log. Apply Click this to save your changes and to apply them to the X2002. Cancel Click this to go back to the Log Setting screen without saving your changes. 25.3.3 The Edit Syslog Server Settings Screen This screen allows you to edit the remote syslog server settings.
Page 300 Select the categories of logs that you want to record. The categories are: • All Logs - all logs generated on the X2002. • IPPBX - all activities related to the PBX functions of the X2002. • User - administrator activity, such as a successful login. •...
Page 301: Call Detail Record (Cdr)
X2002 continues to record telephone call details in an empty CDR database. Another way to deal with the limited capacity on the local CDR database of the X2002 is to actively manage the CDR database. This requires you to create backups of the CDR database and send them to an administrator via e-mail.
Page 302: The Cdr Management Screen
CDR Database Management via MySQL MySQL is a database management system based on SQL (Structured Query Language). You can configure a MySQL server to collect CDRs from the X2002 and expand the capacity of telephone records you can collect and review.
Page 303: Configure Your Remote Server
(reach approximately 20000 records). Database Location Use built-in server Select this to have the X2002 uses the built-in server to collect CDR information. Use remote Select this to have the X2002 send a record of each call to the remote MySQL server server you specify in the Server field.
Page 304: The Backup List Screen
X2002. Delete If you no longer want to store a CDR file on the X2002 then check the boxes next to the files you want to delete from the X2002 and click the Delete button. Backup Now Click the Backup Now button to save a CDR backup file on the X2002.
Page 305: The Cdr Query Screen
Chapter 26 Call Detail Record (CDR) 26.4 The CDR Query Screen This screen allows you to configure search criteria for call records on the X2002. You also This screen allows you to execute your query and create CDR reports. To display, click Report >...
Page 306 Partially Match, if you want to enter only a part of the group name that you want to search for. Alternatively, use the button to select the outbound line group or authority group configured on the X2002 that you want to use as your search criterion. Channel Type the name of the type of channel for which you want to search the call detail record.
Page 307: The Cdr Report Screen
This field displays the total records created by this report. Report Output The format of your report depends on the criteria you select in the Report > LOGS Fields > CDR > CDR Query page. See Section 26.4 on page 305 for explanation of all criteria. X2002 User’s Guide...
Page 308 Chapter 26 Call Detail Record (CDR) X2002 User’s Guide...
Page 309: Administrator Accounts
27.1 Overview This chapter shows you how to create and manage administrator accounts on the X2002. The X2002 has a default administrator account, named “admin”. You can also configure up to four additional accounts on the X2002. 27.1.1 What You Can Do in the Administrator Accounts Screens •...
Page 310: The Administrator Username/Password Screen
Cancel Click this to begin configuring the fields again. 27.3 The Administrator List Screen This screen allows you to manage administrator accounts on the X2002. To display, click Maintenance > Administrator List. Figure 272 Maintenance > Administrator List X2002 User’s Guide...
Page 311: Add An Administrator
Read only - if this account is only able to view configuration details on the X2002. Add / Edit / Delete Click Add to configure a new administrator account on the X2002. Click Edit to edit an existing administrator account on the X2002.
Page 312: Edit An Administrator Account
• Debug admin - to allow this account to perform all configuration changes on the X2002. This type of account is reserved for use by service technicians. • Read only - to allow this account to only be able to view configuration details on the X2002.
Page 313: Diagnostics
WinRAR. The resulting decompressed files are: • diag.ezsh.dbg - contains the results of executing diagnostic and debug log commands on the X2002. This file can be opened using a spreadsheet application such as Excel or a text editor such as WordPad.
Page 314: The Information Collect Screen
28.2 The Information Collect Screen This screen allows you to capture running configuration details on the X2002 and save them in compressed file format on your computer. A service technician may request that you send this file for troubleshooting.
Page 315: The Packet Capture Screen
Click Download to save the file to your computer. 28.3 The Packet Capture Screen This screen allows you to log network traffic going through the X2002 LAN or WAN interface. Click Maintenance > Administration > Diagnostic > Packet Capture to view the screen as shown.
Page 316 Click Capture Now to start collecting network traffic information from the Stop Capture X2002.The Stop Capture button appears afte you successfully start a network traffic collection. You can click it to stop the collection any time. Note: It may take several minutes to perform the data collection. Do not try to browse to other screens while the capture is in progress.
Page 317: Inactivity Timer
Inactivity Timer 29.1 Overview The inactivity timer allows you to set a default number of minutes in which the X2002 will not automatically log you out for being idle or inactive. 29.1.1 What You Can Do in the Inactivity Timer Screen Use the Inactivity Timer screen to set the number of permitted idle minutes that pass before automatically logging you out of your sesssion.
Page 318 (not recommended). Apply Click this to save your changes and to apply them to the X2002. Reset Click this to set every field in this screen to its last-saved value.
Page 319: Remote Management
See Section 30.4 on page 323. • Use the FTP screen to configure which computers can access the X2002 via FTP protocol. Section 30.6 on page 324. • Use the ICMP screen to configure to which computers’ ping test the X2002 responses.
Page 320: What You Need To Know About Remote Management
(you know if data has been changed). It relies upon certificates, public keys, and private keys. HTTPS on the X2002 is used so that you may securely access the X2002 using the web configurator. The SSL protocol specifies that the SSL server (the X2002) must always authenticate itself to the SSL client (the computer which requests the HTTPS connection with the X2002).
Page 321: The Www Screen
Your X2002 supports SSH version 1.5 using RSA authentication and three encryption methods (DES, 3DES and Blowfish). The SSH server is implemented on the X2002 for remote SMT management and file transfer on port 22. Multiple SSH connections are allowed at a time.
Page 322: The Www > Add/Edit Screen
Delete button to delete record(s) at one time. 30.3 The WWW > Add/Edit Screen This screen allows you to add trusted computer(s) which is allowed to access your X2002’s World Wide Web. Click the add or edit icon in the Administration > Remote Management >...
Page 323: The Ssh Screen
Chapter 30 Remote Management 30.4 The SSH Screen You can use SSH to access the X2002’s command line interface. Specify which interfaces allow SSH access and from which IP address the access can come. Click Advanced > Remote Management > SSH tab to display the screen as shown.
Page 324: The Ssh > Add/Edit Screen
Chapter 30 Remote Management 30.5 The SSH > Add/Edit Screen This screen allows you to add trusted computer(s) which is allowed to access your X2002 using SSH. Click the add or edit icon in the Administration > Remote Management > SSH screen.
Page 325: The Ftp > Add/Edit Screen
Delete button to delete record(s) at one time. 30.7 The FTP > Add/Edit Screen This screen allows you to add trusted computer(s) which is allowed to access your X2002 using FTP. Click the add or edit icon in the Administration > Remote Management > FTP screen.
Page 326: The Icmp Screen
Click this to begin configuring the fields again. 30.8 The ICMP Screen If an outside user attempts to probe an unsupported port on your X2002, an ICMP response packet is automatically returned. This allows the outside user to know the X2002 exists. Your X2002 supports anti-probing, which prevents the ICMP response packet from being sent.
Page 327: The Icmp > Add/Edit Screen
Delete button to delete record(s) at one time. 30.9 The ICMP > Add/Edit Screen This screen allows you to add trusted computer(s) from which your X2002 responses the ping packets. Click the add or edit icon in the Administration > Remote Management > ICMP screen.
Page 328: The V200 Screen
Chapter 30 Remote Management 30.10 The V200 Screen You can use a ZyXEL V200 SIP phone to access and download the X2002’s phonebook information through port 5038. To view or change your X2002’s V200 settings, click Maintenance > Administration >...
Page 329: The V200 > Add/Edit Screen
HTTPS Example If you haven’t changed the default HTTPS port on the X2002, then in your browser enter “https://X2002 IP Address/” as the web site address where “X2002 IP Address” is the IP address or domain name of the X2002 you wish to access.
Page 330 Figure 289 Security Alert Dialog Box (Internet Explorer) Login Screen After you accept the certificate, the X2002 login screen appears. The lock displayed in the bottom right of the browser status bar denotes a secure connection. Figure 290 Example: Lock Denoting a Secure Connection...
Page 331 This section shows two examples using a command interface and a graphical interface SSH client program to remotely access the X2002. The configuration and connection steps are similar for most SSH client programs. Refer to your SSH client program user’s guide.
Page 332 2 Enter “ssh –1 192.168.1.1”. This command forces your computer to connect to the X2002 using SSH version 1. If this is the first time you are connecting to the X2002 using SSH, a message displays prompting you to save the host information of the X2002.
Page 333 1 Enter “sftp –1 192.168.1.1”. This command forces your computer to connect to the X2002 for secure file transfer using SSH version 1. If this is the first time you are connecting to the X2002 using SSH, a message displays prompting you to save the host information of the X2002.
Page 334 Chapter 30 Remote Management X2002 User’s Guide...
Page 335: System File Maintenance
This chapter shows you how to manage system files including configuration and firmware files on the X2002. • Configuration File - The X2002 allows you to save a configuration file to your local computer. You should create a backup file of your configuration when you have configured all your settings and the X2002 is functioning properly.
Page 336: The Backup & Restore Screen
“100AVA2C0.rom”. This file contains functional instructions for the X2002. When you upload this type of file, you may see new features or changes in the GUI of the X2002. • Factory Default Settings - This type of file has a “.romd” extension, for example “100AVA2C0.romd”.
Page 337 Click this to find the file you want to upload. Upload Click this to restore the selected configuration file. Do not turn off the X2002 while configuration file upload is in progress. After the configuration file is uploaded successfully a message appears at the bottom of the screen “Info : Restore success.
Page 338: The Firmware Upgrade Screen
Chapter 31 System File Maintenance 31.3 The Firmware Upgrade Screen This screen allows you to view the current firmware version on the X2002 and to update the X2002 if you have newer firmware. To display, click the Maintenance > Firmware Upgrade.
Page 339: System File Maintenance Technical Reference
X2002 (See Section 31.3 on page 338): Regardless of which file you want to upload to the X2002, you must first rename it to the internal firmware file name on the X2002: ZLD-current. Example FTP Commands Do the following to upload the firmware and configuration file to the X2002: 1 Rename the file you want to upload to ZLD-current and place it in the directory from which you launch your FTP session.
Page 340 Chapter 31 System File Maintenance This is a sample FTP session showing the transfer of the ZLD-current file to the X2002: C:\>ftp 172.23.37.201 Connected to 172.23.37.201. 220 ProFTPD 1.2.10 Server (ProFTPD Default Installation) [172.23.37.201] User (172.23.37.201:(none)): admin 331 Password required for admin.
Page 341: License Control
342). • Use the Service screen to view your licensed service(s) and upgrade your service licenses. If you reset your X2002 to the factory default, you can also This screen allows you to get your licensed service information (Section 32.3 on page 343).
Page 342: Before You Begin
Microsoft Windows 2000 and Microsoft Windows XP After installation you can connect to the X2002 and use a computer to make calls via the X2002. Refer to the documentation that came with your ZyXEL softphone.
Page 343: The Service Screen
32.3 The Service Screen Use the Service screen to register and enter your license key information (provided in the box with your X2002). You can also view the services to which you currently subscribe. To display, click Maintenance > License Control > Service.
Page 344: The License Status Screen
License Upgrade Use this section to update your license information. License Key Enter your license key (provided in the box with your X2002) and click Update to activate or extend a standard service subscription. Service License Click this button to renew service license information (such as the license key, Refresh registration status and expiration date).
Page 345: Part V: Web Portal
Web Portal Web Portal (347)
Page 347: Chapter 33 Web Portal
Each extension created on the X2002 has an associated account which allows it to log into the web portal. When you login to the web portal you can pick up and make calls using your browser.
Page 348: What You Need To Know About The Web Portal
Web Portal Login 1 Start your web browser. 2 Type “https://” and the IP address of the X2002 (for example, the default LAN IP address is 192.168.1.12) in the Location or Address field. Press [ENTER]. 3 The login screen appears. Enter your extension number and the associated web password in the upper part of the login screen and click Login.
Page 349 Interactive Voice Response system or Voice Mail. Type and retype the new PIN. Apply Click this to save your changes and to apply them to the X2002. Reset Click this to begin configuring the fields again.
Page 350: The Call Forwarding And Blocking Screen
Specify the time range in 24 hour format for the office hours. DND (Do Not Select Enable and the X2002 will not forward calls to your extension. Click on Disturb) White List to configure telephone numbers which ignore whether you have DND turned on or off.
Page 351: The Dnd White List Screen
Click this to begin configuring the fields again. 33.3.1 The DND White List Screen This screen allows you to edit the DND White List for your extension. The X2002 will forward calls to these extensions even if you have DND enabled. To display, click the DND White List button in the Forward/Block screen.
Page 352: The Find Me List Screen
This screen allows you to edit the Find Me List for your extension. This is a list of extensions that the X2002 tries to call if you do not pick up a call. To display, click the Find Me List button in the Forward/Block screen.
Page 353: The Black List Screen
This screen allows you to edit the Black List for your extension. This is a list of phone numbers from which the X2002 will block calls to your extension. To display, click the Black List button in the Forward/Block screen.
Page 354: The Web Phone Screen
Select this feature if you want complete voice messages to be sent to the e-mail File address you specified in the Received E-mail Address field. Delete Voice Mail Check this box to delete voicemail messages stored on the X2002 after they have After Mailed been e-mailed. Apply Click this to save your changes and to apply them to the X2002.
Page 355 Type or use your keypad to enter the phone number you want to dial. The web phone follows the same dialing rules that you have to follow when you are making calls from any other phone connected to the X2002. Status The status of your phone call is displayed below the text input field.
Page 356 Chapter 33 Web Portal X2002 User’s Guide...
Page 357: Part Vi: Appendices & Index
Appendices & Index Product Specifications (359) Personal IVR (365) IP Addresses and Subnetting (369) Open Software Announcements (379) Legal Information (399) Customer Support (403) Index (409)
Page 359: Product Specifications
4-port FXS interface card • Combination 2-port FXS 2-port FXO interface card with lifeline support (calls can be made to the PSTN in case of a power failure on the X2002) • 1-port ISDN PRI interface card (T1/E1 configurable) •...
Page 360 ToS priority values or user specified values for the ToS field in the IP header. Voicemail The X2002 can store voicemail messages on the flash memory, or it can forward voicemail messages to individual end user email accounts. Default maximum voicemail length per message: 90 seconds...
Page 361 The X2002 can automatically call back a busy extension once it frees up. Call Parking The X2002 allows you to put a call on hold and pick up the call again from another location within your organization. Call Detail Record...
Page 362 ISDN PRI cable. Figure 310 ISDN PRI Cable Pin Assignments Table 164 ISDN PRI Cable Pin Assignments RJ-48 PIN RJ-48 PIN SIGNAL RX/Ring/- <-->TX/Ring/- RX/Tip/+ <-->TX/Tip/+ TX/Ring/- <-->RX/Ring/- X2002 User’s Guide...
Page 363 Table 165 ISDN BRI Cable Pin Assignments RJ-45 PIN RJ-45 PIN SIGNAL Not used Not used Transmit Data + <--> Transmit Data - Receive Data + <--> Receive Data - Receive Data - <--> Receive Data + X2002 User’s Guide...
Page 364 Chapter 34 Product Specifications Table 165 ISDN BRI Cable Pin Assignments RJ-45 PIN RJ-45 PIN SIGNAL Transmit Data - <--> Transmit Data + Not used Not used X2002 User’s Guide...
Page 365: Appendix A Personal Ivr
The X2002 has a personal IVR system which allows users to edit some of their personal (unique to each extension) settings. The IVR system on the X2002 allows users to: •...
Page 366 Section 14.2.17 on page 183 for more information on call forwarding features and how to configure office hours settings for individual extensions. X2002 User’s Guide...
Page 367 Blind Forward Number Voicemail Back Disable Enter Forward Enable Busy Forward Number Voicemail Back Disable Enter Forward Enable No Answer Number Forward Voicemail Back Disable Enter Forward After Office Enable Number Hours Voicemail Back Disable Blacklist Enable Back X2002 User’s Guide...
Page 368 You can also have the system erase your voicemail from the X2002 once it has been forwarded to your email inbox. Enable this option if you do not want to use the built-in flash memory on the X2002 to store your voicemail messages.
Page 369: Appendix B Ip Addresses And Subnetting
Therefore, each octet has a possible range of 00000000 to 11111111 in binary, or 0 to 255 in decimal. The following figure shows an example IP address in which the first three octets (192.168.1) are the network number, and the fourth octet (16) is the host ID. X2002 User’s Guide...
Page 370 Subnet masks can be referred to by the size of the network number part (the bits with a “1” value). For example, an “8-bit mask” means that the first 8 bits of the mask are ones and the remaining 24 bits are zeroes. X2002 User’s Guide...
Page 371 For example, 192.1.1.0 /25 is equivalent to saying 192.1.1.0 with subnet mask 255.255.255.128. The following table shows some possible subnet masks using both notations. Table 169 Alternative Subnet Mask Notation ALTERNATIVE LAST OCTET LAST OCTET SUBNET MASK NOTATION (BINARY) (DECIMAL) 255.255.255.0 0000 0000 255.255.255.128 1000 0000 X2002 User’s Guide...
Page 372 The “borrowed” host ID bit can have a value of either 0 or 1, allowing two subnets; 192.168.1.0 /25 and 192.168.1.128 /25. The following figure shows the company network after subnetting. There are now two sub- networks, A and B. X2002 User’s Guide...
Page 373 Table 170 Subnet 1 LAST OCTET BIT IP/SUBNET MASK NETWORK NUMBER VALUE IP Address (Decimal) 192.168.1. IP Address (Binary) 11000000.10101000.00000001. 00000000 Subnet Mask (Binary) 11111111.11111111.11111111. 11000000 Subnet Address: Lowest Host ID: 192.168.1.1 192.168.1.0 Broadcast Address: Highest Host ID: 192.168.1.62 192.168.1.63 X2002 User’s Guide...
Page 374 Similarly, use a 27-bit mask to create eight subnets (000, 001, 010, 011, 100, 101, 110 and 111). The following table shows IP address last octet values for each subnet. Table 174 Eight Subnets SUBNET LAST BROADCAST SUBNET FIRST ADDRESS ADDRESS ADDRESS ADDRESS X2002 User’s Guide...
Page 375 SUBNET 255.255.128.0 (/17) 32766 255.255.192.0 (/18) 16382 255.255.224.0 (/19) 8190 255.255.240.0 (/20) 4094 255.255.248.0 (/21) 2046 255.255.252.0 (/22) 1022 255.255.254.0 (/23) 255.255.255.0 (/24) 255.255.255.128 (/25) 255.255.255.192 (/26) 1024 255.255.255.224 (/27) 2048 255.255.255.240 (/28) 4096 255.255.255.248 (/29) 8192 X2002 User’s Guide...
Page 376 You must also enable Network Address Translation (NAT) on the X2002. Once you have decided on the network number, pick an IP address for your X2002 that is easy to remember (for instance, 192.168.1.1) but make sure that no other device on your network is using that IP address.
Page 377 LAN and WAN addresses must be on different subnets. In the following example, the LAN and WAN are on the same subnet. The LAN computers cannot access the Internet because the router cannot route between networks. Figure 320 Conflicting Computer IP Addresses Example X2002 User’s Guide...
Page 378 LAN port both use 192.168.1.1 as the IP address. The computer cannot access the Internet. This problem can be solved by assigning a different IP address to the computer or the router’s LAN port. Figure 321 Conflicting Computer and Router IP Addresses Example X2002 User’s Guide...
Page 379: Appendix C Open Software Announcements
No part may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, except the express written permission of ZyXEL Communications Corporation. This Product includes Linux Kernel 2.4.20, MySQL 5.0.20a, Asterisk 1.2.0, reportdhcp 2.1, nfs 1.1.0, qmail 1.3.17, rpc 2.3.6 and httptunnel 3.0.5 under...
Page 380 License and to the absence of any warranty; and give any other recipients of the Program a copy of this License along with the Program. You may charge a fee for the physical act of transferring a copy, and you may at your option offer warranty protection in exchange for a fee. X2002 User’s Guide...
Page 381 Accompany it with the information you received as to the offer to distribute corresponding source code. (This alternative is allowed only for noncommercial distribution and only if you received the program in object code or executable form with such an offer, in accord with Subsection b above.) X2002 User’s Guide...
Page 382 X2002 User’s Guide...
Page 383 YOU OR THIRD PARTIES OR A FAILURE OF THE PROGRAM TO OPERATE WITH ANY OTHER PROGRAMS), EVEN IF SUCH HOLDER OR OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. END OF TERMS AND CONDITIONS Appendix: How to Apply These Terms to Your New Programs X2002 User’s Guide...
Page 384 If your program is a subroutine library, you may consider it more useful to permit linking proprietary applications with the library. If this is what you want to do, use the GNU Library General Public License instead of this License. This Product includes ppp-2.4.4 software under the PPP License X2002 User’s Guide...
Page 385 The University of Delaware makes no representations about the suitability this software for any purpose. It is provided "as is" without express or implied warranty. This Product includes expat-1.95.8 software under the Expat License X2002 User’s Guide...
Page 386 OpenSSL Project. 6.Redistributions of any form whatsoever must retain the following acknowledgment: "This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit (http://www.openssl.org)" X2002 User’s Guide...
Page 387 1.Redistributions of source code must retain the copyright notice, this list of conditions and the following disclaimer. 2.Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. X2002 User’s Guide...
Page 388 CONTRIBUTORS ``AS IS'' AND ANY EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE OPENLDAP FOUNDATION, ITS CONTRIBUTORS, OR THE AUTHOR(S) OR OWNER(S) OF THE SOFTWARE BE X2002 User’s Guide...
Page 389 "Object" form shall mean any form resulting from mechanical transformation or translation of a Source form, including but not limited to compiled object code, generated documentation, and conversions to other media types. X2002 User’s Guide...
Page 390 (c) You must retain, in the Source form of any Derivative Works that You distribute, all copyright, patent, trademark, and attribution notices from the Source form of the Work, excluding those notices that do not pertain to any part of the Derivative Works; and X2002 User’s Guide...
Page 391 Contributor, and only if You agree to indemnify, defend, and hold each Contributor harmless for any liability incurred by, or claims asserted against, such Contributor by reason of your accepting any such warranty or additional liability. X2002 User’s Guide...
Page 392 ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. This software consists of voluntary contributions made by many individuals on behalf of the Apache Software Foundation. For more information on the Apache Software Foundation, please see <http://www.apache.org/>. X2002 User’s Guide...
Page 393 PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE PHP DEVELOPMENT TEAM OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS X2002 User’s Guide...
Page 394 3.Neither the name of the project nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission. X2002 User’s Guide...
Page 395 ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. NOTE: Some components of the X2002 incorporate source code covered under the Apache License, GPL License, BSD like License, Open SSL License, OpenLDAP License, NTP License, Expat License, PPP License, Netkit-telnet License and other third parties software licenses presented afore.
Page 396 SOFTWARE WILL BE CORRECTED, OR THAT THE SOFTWARE IS COMPATIBLE WITH ANY PARTICULAR PLATFORM. SOME JURISDICTIONS DO NOT ALLOW THE WAIVER OR EXCLUSION OF IMPLIED WARRANTIES SO THEY MAY NOT APPLY TO YOU. IF THIS EXCLUSION IS HELD TO BE UNENFORCEABLE BY A X2002 User’s Guide...
Page 397 ZyXEL all copies of the Software and Documentation and to certify in writing that all known copies, including backup copies, have been destroyed. All provisions relating to confidentiality, proprietary rights, and non-disclosure shall survive the termination of this Software License Agreement. 12.General X2002 User’s Guide...
Page 398 Agreement shall only be effective if it is in writing and signed by both parties hereto. If any part of this License Agreement is found invalid or unenforceable by a court of competent jurisdiction, the remainder of this License Agreement shall be interpreted so as to reasonably effect the intention of the parties. X2002 User’s Guide...
Page 400 ZyXEL. This warranty shall not apply if the product has been modified, misused, tampered with, damaged by an act of God, or subjected to abnormal working conditions. X2002 User’s Guide...
Page 401 To obtain the services of this warranty, contact your vendor. You may also refer to the warranty policy for the region in which you bought the device at http://www.zyxel.com/web/ support_warranty_info.php. Registration Register your product online to receive e-mail notices of firmware upgrades and information at www.zyxel.com. X2002 User’s Guide...
Page 402 Appendix D Legal Information X2002 User’s Guide...
Page 403: Appendix E Customer Support
• Sales E-mail: sales@zyxel.com.tw • Telephone: +886-3-578-3942 • Fax: +886-3-578-2439 • Web: www.zyxel.com • Regular Mail: ZyXEL Communications Corp., 6 Innovation Road II, Science Park, Hsinchu 300, Taiwan China - ZyXEL Communications (Beijing) Corp. • Support E-mail: cso.zycn@zyxel.cn • Sales E-mail: sales@zyxel.cn •...
Page 404 Czech Republic • E-mail: info@cz.zyxel.com • Telephone: +420-241-091-350 • Fax: +420-241-091-359 • Web: www.zyxel.cz • Regular Mail: ZyXEL Communications, Czech s.r.o., Modranská 621, 143 01 Praha 4 - Modrany, Ceská Republika Denmark • Support E-mail: support@zyxel.dk • Sales E-mail: sales@zyxel.dk •...
Page 405 Tokyo 141-0022, Japan Kazakhstan • Support: http://zyxel.kz/support • Sales E-mail: sales@zyxel.kz • Telephone: +7-3272-590-698 • Fax: +7-3272-590-689 • Web: www.zyxel.kz • Regular Mail: ZyXEL Kazakhstan, 43 Dostyk Ave., Office 414, Dostyk Business Centre, 050010 Almaty, Republic of Kazakhstan X2002 User’s Guide...
Page 406 • Support Telephone: +1-800-978-7222 • Sales E-mail: sales@zyxel.com • Sales Telephone: +1-714-632-0882 • Fax: +1-714-632-0858 • Web: www.zyxel.com • Regular Mail: ZyXEL Communications Inc., 1130 N. Miller St., Anaheim, CA 92806- 2001, U.S.A. Norway • Support E-mail: support@zyxel.no • Sales E-mail: sales@zyxel.no •...
Page 407 • Support E-mail: support@zyxel.es • Sales E-mail: sales@zyxel.es • Telephone: +34-902-195-420 • Fax: +34-913-005-345 • Web: www.zyxel.es • Regular Mail: ZyXEL Communications, Arte, 21 5ª planta, 28033 Madrid, Spain Sweden • Support E-mail: support@zyxel.se • Sales E-mail: sales@zyxel.se • Telephone: +46-31-744-7700 •...
Page 408 • Sales E-mail: sales@zyxel.co.uk • Telephone: +44-1344-303044, 0845 122 0301 (UK only) • Fax: +44-1344-303034 • Web: www.zyxel.co.uk • Regular Mail: ZyXEL Communications UK Ltd., 11 The Courtyard, Eastern Road, Bracknell, Berkshire RG12 2XB, United Kingdom (UK) X2002 User’s Guide...
Page 409: Index
Class of Service see CoS codecs and trusted peers priority remote management ZyXEL V200 access white list debug admin diagnostics privilege used digit handling 123, 125 DTMF trunk auto-attendant caller ID en-bloc 123, 125 X2002 User’s Guide...
Page 410 ID representative number settings voice mail authentication change folder forwarding listening voice messages mail box options message stored capability web configurator inactivity timeout white list remote management ZyXEL V200 X2002 User’s Guide...
Page 411 Index X2002 User’s Guide...
Page 412 Index X2002 User’s Guide...
Page 413 Index X2002 User’s Guide...
Page 414 Index X2002 User’s Guide...
Page 415 Index X2002 User’s Guide...
Page 416 Index X2002 User’s Guide...

ZyXEL Communications X2002 User Manual

About this User's Guide

Document Conventions

Safety Warnings

Contents Overview

Introduction and Tutorials

Part I: Introduction and Tutorials

Chapter 1 Getting to Know Your X2002

Chapter 2 How It Works

Chapter 3 Tutorials

Chapter 4 Phone User Tutorial

Web Configurator & Network Setup

Part II: Web Configurator & Network Setup

Chapter 5 The Web Configurator

Chapter 6 Network Deployment

Ip Pbx

Part III: IP PBX

Chapter 7 Server

Chapter 8 Auto Provision

Chapter 9 Qos

Chapter 10 Voice Mail

Chapter 11 Phonebook

Chapter 12 DSP Management

Chapter 13 Office Hours

Chapter 14 Authority Group

Chapter 15 Ring Group

Chapter 16 Pickup Group

Chapter 17 Call Access Code

Chapter 18 Outbound Line Group

Chapter 19 Auto-Attendant

Chapter 20 LCR

Chapter 21 Group Management

Chapter 22 Call Services

Part IV: Monitor, Log & Maintenance

Monitor, Log & Maintenance

Chapter 23 System Information

Chapter 24 Status Observation

Quick Links

Related Manuals for ZyXEL Communications X2002

Summary of Contents for ZyXEL Communications X2002